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"How a $1.15 error cost one Target store over $8000 a year in sales?"
Posted by on
Rating: 1/51
MINNEAPOLIS, MINNESOTA -- A difference without distinction! That's what you'll run into if you ever have a problem with Target's branded charge card. Several weeks ago I received a letter from Target. It stated that my Red Card account had been incorrectly credited approximately $50 due to some unexplained internal error. Fine, except on the next month's statement there was an interest charge of $1.15 for my "borrowing" that $50 while it was showing as a credit in my account. So now I have to take time out of my busy day to get this cleared up. Not only didn't I want to pay the interest charge, but with so much identity theft going on I wanted a true explanation as to what prompted Red Card to credit my account in the first place and then charge me a fee for it. Here's what I did and what I want to share about Target and the Red Card-

1: The Call Center is way off shore. By that I mean I couldn't cut through the CSR's accent and I don't believe she could understand me..not to mention the static and poor sound quality on the cheap VOIP lines.

2: After 3 disconnects and over 2 hours I got my $1.15 back. However I felt I was scolded for this being my fault. CSR said if I hadn't requested the original credit this would have never happened and Red Card was doing me a favor by letting me off the hook. Remember, I never requested the credit in the first place and had received a letter of apology from Target alerting me to their error and apologizing for the mistake. After my scolding, I became even more concerned about identity theft and requested an explanation and details surrounding that mysterious credit. I was told only one person in the universe could answer that question: Jay. I asked to be transferred to Jay and got his voice mail. I left my daytime number and my cell phone number, but Jay only called back my daytime number at 7pm and left me a voice mail and a return number to call him back. In his message he also scolded me for not leaving my home number so he could cross reference my account info before he called. When I returned the call to his direct line, guess what? Back to square one. I got another low level CSR who wanted to start at the beginning again before transferring me to Jay. Nonsense. I hung up.

3. I called my Target store to discuss with manager on duty. She said she would research and get back to me.

4. Three days later no response so I stopped by store. Manager said she had been off on scheduled break and left note for another manager.. so nothing had been done. She would get right on it.

5 Later Manager notifies me Target Red Card is a different company from Target Retail and there is nothing they can do to help me find out what happened. They cannot even request a person with authority at Red Card contact me. Not the same company??? Wait a minute. They're the same company to me. What are they doing to distinguish themselves as different entities. The Target cashiers are the ones who pushed the card on me every time I checked-out, they have their name & logo on the card, and the call center answers phone as Target. Surely Red Card adds a little something to Target's bottom line.

Not believing what I was hearing I crafted the following email and sent to admin@Target.com;customerservice@Target.com, webmaster@Target.com and a few other email addresses I guessed at.

*** "How can a $1.15 error cost one Target store over $8000 a year in sales?" ***

$8000 is approx how much my household spent at our local Target pharmacy last year. That doesn't include the tens of thousands we've spent on RX over the past several years. Nor does it include all the toys, bicycles, groceries, home goods, cleaning supplies, toiletries, etc we've purchased. Every bit of that business is about to depart forever... all because of a buck and some change. Your store manager says she is helpless to resolve my issue. Call me if you're interested in discussing retaining my business or even if you're just curious. Or you can simply wait until I share my experience on the internet.

END OF LETTER

I can't say I was too surprised but the Next Day I heard from Peggy. (email through this post if you want her #)I had to call her back so the number was good. She told me she was not in customer service but actually in the corporate office.

But Peggy only repeated what the manager had told me. Credit Card and Target are separate entities. If I wanted answers I was on my own. I requested that she have someone from Red Card call me since I did not want to start with a low level CSR again. Nope. Please call that same number (you've already spent hours getting the run around on). You would think even if Red Card was another company, Mr (Just google Target CEO) [snip] or his board might have some clout to push Red Card to contact me. But Peggy and CEO Bob decided to stand their ground without escalating my issue. So me, my cash and my insurance walked with our $8000 of business. So beware. Don't sign up for or use the Red Card. When this unknown Credit Card company makes an error on your statement, or if you suspect identity theft, you are on your own. You are at the mercy of some offshore CSR whose Americanized name will be Mary or Eric but will barely speak or understand English.

I guess $8000 wouldn't mean much to CEO who Forbes reported made $39.63 million last year. But ask the part-time pharm tech how many hours she'll be cut back due to the loss of revenue at her pharmacy. (She told me her hours were based on # of scripts filled. Our 10 RX per month would be tough to replace and she expected to be cut back) I wonder how many retailers would chomp at the bit to acquire an $8000/yr account. Not Target. They are having a record year. The board will be too busy deciding how many bonuses to pay themselves and how much more they can charge their employees for those official red shirts they're required to wear.
     
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ChuhBaca on 2012-08-16:
To the OP, good for you! Target is quick to dismiss and issues brought to their attention by a customer. They really just want you to shut up and give them your money.

I also understand that their store card is run by a 3rd party; but this third party is using their name and logo! This card is part of the customer's experience with Target. Target has an obligation to make sure that anyone representing them, is taking care of Target customers. In this case, it seems that the third party is giving you the classic Target treatment.
trmn8r on 2012-08-16:
I personally would have persisted at the Target Red Card telephone numbers. To exert leverage, I would concentrate not on my yearly expenditures at the Target pharmacy, but the amount I charged each month on the Red Card.

My guess is if you pursued this further, they may have said "we messed up - it has been corrected." Lacking that, you appear to be on the cusp of doing a bit of work to shift to a new store, though you did get the $1.15. back
8lackie on 2012-09-10:
Target you've been warned. It is this kind of response to your customer-base that will send me to your competitors
Colleen on 2012-09-10:
I sent my story into My 3 Cents about a 6 month fiasco I endured in trying to reclaim the $ they owed me for an order that didn't arrive, then did arrive but too late. OP is stating 110% truth about the overseas CSRs and American management. I was never so frustrated in my life. I had more than $300.00 to get back and I wasn't sure if I'd ever get through to the authorized person that I needed that money, PERIOD! I got a $10.00 gift card for the hassle but my money took the full 14 days (not including the months of hassle it caused.) I will NEVER step foot into Target or shop online with them EVER AGAIN.
Lane on 2012-09-10:
Thank for this eye opening review.
I have heard how they treat assist. managers, real bad. So, I will move my buying to some other store.
Thanks again.
jpr_jpr on 2012-09-10:
If you happened to miss that the $50 credit was not due to any payment you made, and thought the balance shown was accurate and paid it "in full" you would actually have been $50 short. If they then recaptured the false $50 credit, you would have missed your due date for actual amount due and would have been charged a $35 late fee, and seen a big jump in your interest rate. That is a lot more than a $1.50 charge. Makes me think that the $50 credit was NO error.
A.J. Rome on 2012-09-11:
The N.A. stands for National Association. They are regulated by a Federal bank regulator (OCC or OTC). They have websites and they MUST be registered with one of them - then you will find their address, etc. Don't let the slime get through your fisted fingers! Write their federal regulator and complain 'till it hurts - THEM.
Chrissiann on 2012-09-11:
Thank you I will make sure to never fool with that red card!
Debbie on 2012-09-11:
I used to shop at Target for school supplies. I noticed that aside from nice specials for Back-to-School, the prices are not so special. I stopped getting kids clothes there and finally stopped shopping there. No loss!

Try COSTCO for a pharmacy. The prices are great. It is worth the membership.
GrammaL on 2012-09-12:
Wave877-This is a really great review-concise and well-written. Would you go over to Consumerist.com and tell this story? It is another consumer site, and this information needs to get to as many people as possible. Consider it you good deed for the month!!
wave877 on 2012-09-14:
Wow...It's been about 3 weeks since I checked in.The resonse has been fantastic. First I want to thank everyone that's left a comment. I'm amazed at the support. Even the ones written siding with Target. Special thanks to My3Cents for providing the venue. Looks like my Target Red Card experience has cost Target more than just my $8K This article has 791 hits as of tonight. Plus I have posted elsewhere. And Grammal, I will look at Consumerist plus any others anybody can suggest. What I'd really like to do is is try to get my story published in one of the retail trade journals, perhaps under the heading of notable blunders of 2012. I just want to take a few moments to clear up a few things so folks don't go off onto too many tagents and overlook the real issue which is off course Target wants to have an inhouse charge card yet wants to distance themselves from any of the obligations, QA or customer service resonsibilities. First clarification, I received a bill from Target Red Card for about $50. I'm not one to reconcile my statements often, especially on a charge card that only has one store's purchases listed. That statement did not show a credit or a return. Even if I had reconciled and reliazed the statement was missing about $30 in charges for the month, I would have simply assumed that $30 missed the cycle and would be on the next bill. I paid 100% of the balance due on the Red Card. So there was no late fee because I paid on time and it was above the minimum payment due(I thought 100%). After making the payment, I received the letter that Target had erronously credited me or left off $30. When I got the next bill, that $30 showed up as due, plus my new purchases plus the interest on that phantom $30. The next item I should clarify is the $8000. This is how much Target shows on the recepts for scripts for our family including a special needs child. However, my insurance covers the lion's share of this. The insurance company reimburses Target directly for more than half. Only about a third of this amount would have gone on the Red Card. Plus I didn't always use my Red Card. I prefer my MasterCard rewards over the Target incentives. Anyway, the total loss to Target (the store) was $8000. The total loss to Target (the charge card company) was probably under $4000. So maybe this wasn't quite painful enough for Red Card to respond. Perhaps all the more reason the store should be looking out for their own interest more deligently (if you still accept the premise Target Card and Target Store are autonimous). Finally, the prescription prices are negotiated rates from the insurance company. So the prices are pretty similar wherever I decide to shop. But I owe Target some thanks. There was a Walgreens nearby willing to pay me $25 to transfer my scripts to them. They also offered another $25 for my wife to do the same (look for details om their website). Furthermore Walgreens offers a lot better service. Their technology is amazing. I can go online to reorder, to review my account and they text me when my order is ready. The quality may even be better. I asked Walgreens why one of my generics was about $2 more than what I had paid at Target, The pharmacist said they won't use some of the maufacturers Target buys from. Hmmmm. And Walgreens pharmacy opens 2 hours earlier and stays open 3 hours later-- much more convenient. Service & price. What a concept. No wonder Target is having record profits. Cutting corners on service, hours and maybe even quality of medication. Anyway, leave message for me if you need info including phone number to Target Corporate
Secret Squirrel on 2012-10-18:
I just wanted to mention that I have a part-time job as a cashier at Target, and they managers and supervisors started giving me "talks" to literally push Red Cards onto customers. This started 4 days from my initial start date. They were more interested in having cashiers push their Red Cards than they were in the cashiers actually knowing their job well and being able to handle everyday errors (wrong price comes up, no SKU#). If you didn't get at least one person to sign up every shift, you got more talks and were treated very poorly. I had always thought of Target as the anti-Walmart, but they treat their lowly grunt workers very poorly. Just posted you so you'd understand why the cashiers are so obnoxious about pushing those RedCards on you - their job depends on it.
jktshff1 on 2012-08-16:
One of the best, well written reviews I've seen here
wave877 on 2012-11-05:
Thanks S. Squirrel. This explains a lot.

Funny how Target claims RedCard is a separate company especially when Target just sold off it's credit card portfolio to a Foreign Bank with the exception of Red Card as reported by several media outlets. Seems Target's income from their credit card portfolio dropped more than 5% last year. They have no problem telling customers RedCard is a separate company...but how can you decide not to sell a company if you don't own at least a portion. It appears honesty is not Target's creed unless it benefits them.

OFFSHORE CALL CENTER, FOREIGN BANK. What's next, offshore sweatshops? Wait, wait, I just Googled "Target sweat shops" and seems they already have that base covered. In fact not so long ago 28 workers making clothes for Target were killed in a massive fire at a sweatshop in Bangladesh. Some were burned to death, some suffocated to death, some jumped to their death, and hundreds more were seriously injured. Perhaps more than a few were just children.

Update: Now over 1000+ readers have reviewed this article. Plus comments have been posted revealing even more of Targets dirty little secrets. Good going Target, considering all I originally wanted was to have a representative contact me to explain why my account was overcharged (since my calls to RedCard came up empty).

Per my earlier post, life without Target Pharmacy has been good to me. Better service and gift cards from Walgreens Pharmacy. And for other purchases, I can't believe how much better Walmart's prices are. At least 5% in my town plus I get to use any credit card I desire.
Cwazychicken on 2012-08-16:
I'm sick of being asked to sign up for a target red card every time I shop there....every store does this. So in my opinion, if a card like this fails to make me happy, I would also put some blame on the company and not want to shop there...even if its not all their fault.
JISCal2 on 2012-08-16:
The crap Target puts people through whether its the Red Card or just general customer service is summed up nicely in this review. They are the most unhelpful business I have ever encountered. Excuse my language but they run a business as if their pooh smelled like roses and to he11 with anyone who anyone who disagrees with them.

Pass the buck and you don't matter to us must be their mission statement.
madconsumer on 2012-08-16:
very helpful comment jis-cal2!!
copper_works_ on 2012-08-16:
Seriously! Could they fly under the Target banner anymore then they do?

"REDCARD®: TARGET Credit CARD® IS ISSUED BY TARGET NATIONAL BANK, AN AFFILIATE OF TARGET STORES. SUBJECT TO CREDIT APPROVAL."

http://sites.target.com/images/redcard_ap/DEC11/redcards_web_credit_app_120111.pdf


wave877 on 2012-08-17:
Author Feedback:
To FoDaddy19: "Almost always" kind of leaves the door open. Perhaps I wasn't fully clear. My issue is that Target (the retailer) offered no assistance in helping me resolve my concerns with their licensee. Did not Target make the executive decision to partner with this entity? They should be able to pick up the phone and get their associates on a case. As the owner of 2 businesses, if one of my contractors mistreated one of my customers and jeopardized my business relationship I would be on the phone in an instant and suggest my partner follow up and make it right...especially if my name were on their service. But I'm sure the board has made the decision that the profit from Red Card far outweighs any customers' issues. I didn't put every detail in the article. Already way too long to begin with. But I was transferred or placed on hold twice with the credit card company and both times the calls were disconnected. Each time I called, I had to start over. They were rude and seemed to deliberately avoid addressing or escalating my issue. I invested more time than I should have or perhaps even you would have. That's when I turned to the local store. All Target had to do was get someone from Red Card to call me and explain when and why the original credit was posted to my account. Not sure why they chose to let me walk. Lost revenue, but now I see at least 300 people have viewed this article on this site alone so far. It's been/being posted elsewhere as well.
JISCal2 on 2012-08-17:
$1.15 would change my shopping patters. Would it stop at $1.15 or would it continue until Target knows how far they can push a customer? Even then, they don't stop!

The mentality at Target is anti-consumer, period. This is demonstrated by their cusotmer service team, the fact that district managers refuse to take a call from a customer when the issue cannot be resolved at the store level and the indifference shown by managers in the store.
FoDaddy19 on 2012-08-17:
To wave877: I use the phrase "Almost always" because few things are absolutes, but in this case it's so common for the company and bank to be separate that the majority of the time it's safe to assume that the both companies are separate entities. Though as copper_works posted, in your specific case The red card is indeed run by a Target-owned company. But in most cases that's not the case; Lowes, Home Depot, Best Buy, Walmart, Kohls, Macy's, and Sears for example all have branded credit cards that are issued by third party banks.
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Red Card Late Fees
Posted by on
As usual upon checkout I received the same old, "Would you like to apply for..." Normally I just politely say "no," but this time I got the hook. "You will get 5% off this purchase and all future purchases when you use your "Red Card." I knew my credit was still good, so I filled out the application and approved immediately. Saved almost $5! I was a happy camper!! Got my first bill in the mail and went online and set up online payment and paid entire balance. Just got an email today saying I could see my statement. Statement! I didn't owe Target anything, or so I thought. First time I tried to sign on, my password was rejected. I then had to go through the "forgot user name" process and type my card info in only to find I had it right in the first place. When I finally got to my online account I saw that I had a $26.16 balance. How could that be? I paid the entire balance as soon as I got it? I went to "View statements" and see a charge for "Fees Charged" $25 and "Interest Charged" $1.16

WHAT? I called customer service immediately and after wading through the menu got a hold of an American customer service representative I say this for the benefit of previous posts that refer to "Johny 5" reps. http://en. wikipedia.org/wiki/Short_Circuit_(disambiguation)

I asked why I was charged a "Late Fee" when I paid my bill as soon as I got it. The polite representative said the payment was received one day late. I told him the bill was sent out late. He offered to refund $13 and make the balance $12. I said "No way, I want to cancel this card right now and I'll NEVER shop at Target again." I was not as polite as the representative He said he would see what he could do. He came back and said Target would waive late fee and interest. Interest on a late fee! Can you imagine that?

I will from now on use my Red Card and receive the 5% discount and immediately pay the bill online making sure of course that there is not a pre-existing balance and my payment is not credited to the previous month so the onerous Red Card will have the opportunity to charge me the dreaded Late Charge plus Interest. Read the other reviews of people who paid too early. I can't believe this company
     
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Anonymous on 2011-03-21:
Chalk up another win for the customer!!!

Personally I hate Target as much as burger lovers hate Wendy's and can't wait for the day Walmart finally crushes RED out of existence but if it works for you man more power to ya. Great review.
trmn8r on 2011-03-21:
What is completely absent from this complaint are the due date, the date the bill was received, the date payment was scheduled and the date payment was scheduled to be made.

Without those, it is impossible to know why you received the charges, which are clearly within the credit card agreement if payment is not made on time.
FlitteringFirefly on 2011-03-21:
Regarding price differences, there have been many comparison shops done between Target and Walmart and Target is usually cheaper by a few dollars. And their stores are cleaner, their staff friendlier, and their shelves actually stocked. Give me Target any day. I have also found their store brands superb to Walmart.
Venice09 on 2011-03-22:
Where I live, Target and Walmart are right next to each there. Going from one store to the other is like going from day to night. As much as Walmart has tried to emulate Target through all the remodels, they have repeatedly failed. There is still a striking difference in the atmosphere alone, something all the remodeling in the world won't change. The only thing Walmart has going for it is that it's open 24 hours. Other than that, it doesn't even come close to the pleasant overall shopping experience Target offers. And anyone who still thinks Walmart has the lowest prices better start comparison shopping.
Anonymous on 2011-03-22:
I say pay a little extra and support your community by shopping at locally owned grocery, hardware, drugstore, and if any are still around, department store. A lot of these stores support and put money back into the community. That five dollars you save today will be taken back ten times by these giant box monsters sooner or later. They really don't care about you or the community they serve. Just look at all the vacant stores they leave behind to build bigger monstrosities.
momsey on 2011-03-22:
throwback, best answer EVER.
ChuhBaca on 2011-03-22:
Target is every bit as bad as Wal-Mart, they're just not succeeding to the degree of Wal-Mart. Target just uses clever marketing to convince you that they're somehow more upscale. As far as friendly staff; maybe as long as its business as usual. When you have a problem, then it's an issue. "Saavy consumers..."
b on 2013-11-30:
You can sign up for a target debit card with a blank check and a drivers license. All the same benefits. Instead of a credit card, the money draws right out of your checking account, just like using a debit card. No fees. No interest. No credit check.
Buddy01 on 2011-03-21:
Companies don't care if the bill arrives late. They will say it is your responsibility to know when it is due. That can sometimes be a hard thing with so much else people have going on.
momsey on 2011-03-21:
I'm a burger lover and I love Wendy's. I also love Target. But that's besides the point.

Target did nothing different than any other credit card company would do. You paid late, you were charged a late fee. You fought it and got it waived. Good for you and good review.

Lord, do you think WalMart would have done anything differently?
Anonymous on 2011-03-21:
momsey, Walmart doesn't issue their own credit card as does Target which is why you don't get the credit card beg at a walmart checkout.

Now if walmart was in the consumer banking business then I'm very confident they'd handle things much differently than Target. Heck there's a reason both companies opened their first store in the same year yet today walmart is five times bigger than Target ERGO walmart is five times better than Target. That's just basic math.

You can't argue with success.

PS

Wendy's sucks.
trmn8r on 2011-03-21:
Agreed, momsey, Target did nothing different than any other credit card company, including WM if it did issue cards, would have done.

The question is, what happened? No dates are supplied, so the complaint can't be properly interpreted. The heart of the OP's complaint is that they paid the bill as soon as they got it, but were told their payment was late. Something's missing.
ChuhBaca on 2011-03-21:
I'm curious about the Johnny 5 reference. That URL doesn't seem to work and searching Wikipedia doesn't seem to come up with anything related to customer service reps.

I would say this, if you want to save 5% on anything you buy at Target, just buy it at Wal-Mart instead. Target quality is the same as Wal-Mart, they just have a better marketing department that convinces you it's worth more than Wal-Mart merchandise.
momsey on 2011-03-21:
That's right, Lord, I forgot that Wal Mart is known for its excellent customer service. All the compliment reviews on this very site attest to that.
Anonymous on 2011-03-21:
You had me at "That's right,Lord".
saj80 on 2011-03-21:
Who was the first major retailer to begin selling items made oversees, primarily China? Wal-Mart. What retailer is primarily responsible for the demise of Mom & Pop shops and Main Street America? Wal-Mart. Lord can keep shopping at Wal-Mart all he wants; I wouldn't shop there even if my life depended on it, as I have too many friends and relatives that have been affected by this greedy corporation, and heard too many complaints about the crap they sell.
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Target Credit Card Will Get Ya! They SUCK!!!
Posted by on
Please Boycott Target, they are arrogant SOB's. They have the reputation of a nice neat and clean store that is better than Walmart and others, but that is as far as it goes. If you have to deal with them on anything the customer service is just awful. The corporate office has their people standing firm when it comes to anything in the customers favor. It doesn't matter if you have been a loyal customer, when you need something or help they suddenly change their tone. I have been a loyal credit card customer of theirs for 3 years. I began with a 9.9% rate, used it when I needed to and all was well. They even get you to believe they are doing you a favor by offering 5% more off if you use the card. What they don't tell you is sooner or later they are going to up the rate to 20.24%, even though I have always paid on time and most of the time more than the minimum due. Tonight I was going through my credit and doing a makeover as people have told me it is what I should do. EVERY CREDITOR I called helped me out and lowered the rates in some way. When I called TARGET, nothing!!! Plain and simple, she told me very rudely that there was nothing they could do for me and that the only thing in the system was a 9.9% for 6 months. I am one of the victims of downsizing and have kept up quite well and always paid my bills. Now that things are getting tight I now need THEIR help. Like I said everyone did except TARGET. I said to the lady that I was trying to keep from having to NOT pay something and have enough for everyone to get something towards my debt. She said "I'm sorry, there is nothing we can do". I then said "so you would rather get nothing than help me at all". Again "sorry sir, there is nothing we can do for you". So, they will get nothing when I am out of money. I assure you and her superiors that this is true. I am surprised they are in business with customer service like this. TARGET SUCKS!!!
     
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Anonymous on 2011-04-11:
Two target complaints within two hours. Why doesn't that surprise me. You nailed it completely. Target does indeed suck. So much so that on my3cents it's all too often you read, "savvy consumers avoid target. You should too!"

Excellent write-up!!!
olie on 2011-04-11:
The thing with asking is, not everyone will say yes. My mom didn't always say yes when I wanted a toy or candy bar. (OK, very rarely did she say yes.)

Teachers didn't always say yes when asked for a little bit of leeway on a due date. I don't say yes to every request from my kids. Or husband.

Credit card companies sometimes say yes to requests like yours. Sometimes they don't.

I figure, if I don't ask, I'm right where I am now. If I DO, I might get an answer I'd like. If the response is not in my favor, at least I'm not any worse off than I was before.
Anonymous on 2011-04-12:
I don't see a reason here to stop shopping at Target. Now kowtowing to your demands to lower your interest rate tells me they are a responsible company. They are a business, not a charity. They did not force you to spend beyond your means and pay outrageous interest. That was your choice and you are responsible to abide by your agreement.
unhappy999 on 2011-04-12:
I shop at Target a lot and I also use their credit card. I have not had any problems or complaints. I also live within my means and pay my credit cards off each month.
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Stay Away From Target Credit Card
Posted by on
The Target Credit card engages in activities that no other credit card I have ever had engaged in. Target will hold your money when you make a payment that they consider "large" (in our case $1,000). Even though Target has the money from your bank, they will hold on to it and deny you available credit for over two weeks. We have never had a returned payment or any other problem with them. We have never had any other card do this.

Target has our money, but will not allow us access to use it for over two weeks. They say they do this to everybody. Beware!
     
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trmn8r on 2011-03-24:
Is this a prepaid credit card? It sounds similar to when you deposit a "large" check in a checking account, and the bank can place a hold on it (especially if the account is new).

"Large" may vary from institution to institution. For the target population of Target, they may consider $1000 large.
saj80 on 2011-03-24:
How was this payment made? If by check, then I 100% support the bank's policy. Let's say you send them a check for $1,000 and they immediately credit your account. You go out that same day and buy $1,000 worth of merchandise, and then a few days later, your check is returned for insufficient funds. The bank is now out $2,000; by waiting for the check to clear, they have protected their financial interest. If you paid electronically, which is the most efficient way of doing this, then the hold makes no sense. Please provide more information as to how this payment was made.
Heather on 2011-06-26:
I made an online electronice transfer payment as I have done for years from a bank account I have had for 20 years. The funds left my bank account, Target credited my account but would not release the credit. When I called after a week, they said they randomly put holds on payments for up to 15 days and I should consider myself lucky that it has never happened before and too bad if I don't like it. This payment was under their $500 automatic hold limit. Additionally, I was not only a good Target Credit Card customer, I was regularly spending a few hundred dollars a week in their stores and they THANKED me for being such a good customer but they still wouldn't release the funds even though they had cleared my account.
Fred on 2011-07-25:
I have the same problem. I complained as well. It's ridiculous.
Linda on 2012-01-22:
We paid off our credit card account after Christmas with a cashier's check for a large amount. We have never been late, had a check previously returned etc. We made the payment on the 10th of January and we also still have no credit available, if I had known this I would have brought a huge wad of cash into the store to make my payment instead. This is ridiculous and I plan to probably close this account. They are using our money and we are good enough to be paying as we are supposed to and this is how we get treated. My money has been out of my bank account since January 10. Not fair and is not a good practice on there part.
JoeBob on 2012-08-07:
Target is trying to get rid of all their Visa cardholders. They have decided that they would rather you have a Target card that can only be used at Target. Their strategy to do this is treat you as horribly as they possibly can. They are really stupid though because they are pissing off STORE CUSTOMERS. I no longer shop there because their card people are awful
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Credit card policy stupidity
Posted by on
I applied for and was issued a Target Visa several years ago after being talked into getting a card by the Target cashier to save 10% on a purchase. I was given a $6500 credit limit. This is actually a low limit compared to my other credit cards because I am fortunate enough to be able to pay my balances each month and make a good income from my full time job. Recently I started using the Target Visa again after they instituted the 5% savings and also added a substantial grocery section to my local Target in Montgomeryville, PA. I have only used the card twice recently and when I went to pay for my groceries today, my card was declined twice. The cashier apologized but said that there is nothing that they can do locally. I therefore paid for the groceries with my debit card and left. I called Target credit card services when I got home and was told that since I had not used my card in a while, the limit had been reduced from $6500 to $200. I asked to have it reinstated to $6500 and was told that could not be done until the account got reviewed over several months of usage. I asked if they could just run a credit report with my social security number to check my payment history on other cards and other things to aid them in increasing the credit limit but they said that Target does not work with credit reporting agencies that way. Well, it is going to be hard to use the Target Visa card very often for my groceries with just a $200 limit as I usually spend at least $100 each week with the inclusion of cleaning products, toiletries and pet food. Oh well, it is Target's loss. As soon as I get the bill in about a week, I am going to pay off the Target Visa and cancel the card altogether. I might start shopping someplace else out of principle. The only complication is that I own Target stock - which makes this situation even more ludicrous.
     
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Alain on 2011-01-11:
Your solution, to pay the card and close the account, is the best way to deal with this. Good move!
ChuhBaca on 2011-01-11:
I think you would also be justified in no longer shopping there.
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Lawsuit
Posted by on
MINNEAPOLIS, MINNESOTA -- For being a customer friendly store the credit card division is not. Being sued for nonpayment on a credit card.

I contacted them about my situation. Went to a non profit Debt management program to help me with my credit card bills. Target sent my account to a Law firm for collection. They called. Asked all kinds of questions that I should never of answered. I found that out after the fact. They demanded payment. Unreasonable payments. I told them that I couldn't make such payments. That's why I went to DMP. They told me that they don't work with DMp. If I didn't pay they would sue me and but a lien on my house which I told them to much information about my personal finances. They think I have a lot of equity in my house so they are going that route. I have tried twice to get a equity loan. Turned down twice. They wanted proof of that. Not an easy firm to deal but I guess no firm is when they are hired to get your money. I have gone to court. The Judge was very nice. He gave me another 30 days to try to work something out. Sent them a proposal to pay a smaller amount in a lump sum to get them out of my life. Have not heard a thing. I called them right after my court appearance to try to negotiate with them. They told me I had too much equity in my house. They won't budge. I will never have another credit card in my lifetime.

They are such a trap. They are like loan sharks after your money when you fall on hard times. Just want to let people beware of Target National Bank. If you have trouble paying that account you might see yourself in Court. One thing that I have learned is not let those guy intimate you. They are doing their job like they are trained to do. The system needs to change. We are not criminals. Court is not where these cases need to be and taking up the judges time to handle real criminals. I was making every attempt to pay this bill. I did not abandon it like some people do and I am treated like this. It is appalling. They need to rethink the way they go about this process. Please rethink in letting your customers to use DMP in this hard economic times.
     
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Inat on 2010-01-28:
"I was making every attempt to pay this bill" - if that is the case, why did they send it to collections? As for home equity loans, you were denied b/c it will increse your monthly obligation and you probably cnnot meet that obligation.
Anonymous on 2010-01-28:
Having credit sucks in the end!
goduke on 2010-01-28:
Once the debt has been reduced to a judgment, though, the house is fair game. The lawyers may have said something like, we'll sue you and then put a lien on your house.
Slimjim on 2010-01-28:
The courts don't just award liens like that on unrelated loans. That's always been the funny thing about judgments. It's one thing to get one, and an entire other matter to try to collect on one.
Slimjim on 2010-01-28:
I just was talking to someone I know at Retailers on an unrelated matter in their internal collections and I just happen to ask her about this out of curiosity. She stated that they don't call back accounts from the collection attorneys once the file turned over and YES, the major one they use will not accept CCC payments.
goduke on 2010-01-28:
You are right, Jim. Collection is a nightmare. Usually things like garnishment and attachment and liens are last resort types of activities.
Anonymous on 2010-01-28:
Actually, I have done so (attaching liens) more than once. Yes, usually a garnishment is enough. However, in the cases where a garnishment can not be placed, such as some government checks, then a lien can and most likely be used. Now, one company I worked for only did so when the debt was more than $3000, however, another company I worked for did so for any amount when a garnishment could not be placed.

Even I as a now plain Jane Wally cashier can place a lien on your property IF you owe me money, IF I get a judgment against you, and IF I can not collect that judgment in any other way.

MissMae on 2010-01-28:
Madderthanh, thanks for posting this. Have you been able to seek any legal counsel to advise you of your rights in this situation? Applause to you for not sidestepping your debt and trying to work out an arrangement. Hope it all works out for you.
Anonymous on 2010-01-28:
LadyScot, Your above comment shows a complete lack of understanding of the law.
Anonymous on 2010-01-28:
Liens can be very,very tricky with unsecured debt. If the credit card company has any language about this in their original contract with you, YES, it is POSSIBLE they can lien your assets (home, car, etc). Usually, they must have a judgment first and there are a zillion other things involved when someone tries to loan unsecured debt. Credit card companies will usually hire a law firm, the firm will get a judgment, then will lien.

As for attaching govt checks, yes, that can be done in the case of other govt debt. For example, I have attached SSI, regular SS, etc checks to pay old student loans. I believe we attached 15% of whatever amount they had over 700 a month, but it has bee a while and I may not be clear. No, we could never do that on unsecured or non govt debt like credit cards.
Anonymous on 2010-01-28:
Raven2002, When it comes to putting liens on somebody's primary residence for unsecured debt then the correct answer is yes, no and maybe depending upon the state the debtor lives in. In states like Oklahoma, Kansas and Tejas you simply can't do it because the homestead exemption has no monetary limit. In a state like Tennessee perhaps because the exemption is pretty low (less than 10 grand I think) but even then your claim falls last in line behind any mortgages and the debtor's homestead exemption and only payable upon sale or refinance which the unsecured creditor is powerless in forcing.

Regardless of the state it's usually not practical or profitable for unsecured debt.
Anonymous on 2010-01-28:
Exactly, Stew, which is why I used the phrase "very, very tricky". Debt collection and collection management has been my career for darn near two decades. Everything from first part, third party, commercial, student loans, taxes, other govt debt, etc.

Even if a credit card company ends up getting a lien, their chances of getting an cash upon said of said liened asset are very slim. For example, my tax lien is going to get paid before any lien on unsecured debt, regardless of the state. Guy from Texas lost his freaking mind this week when he found out his refi meant the lien my law firm placed was going to get paid. Lost his mind even further when I told him we could force a sale if need be--(he had threatened to stop the refi)
Slimjim on 2010-01-28:
Last I understood, all Target Bank accounts were taken over by Retailers National. That being said, you should have been able to get a DMP accepted and get the customary interest reduction. I can only assume you had tried to get on a DMP with them quite a while ago. At this point with a Judgment though, you won't be able to go back and try another shot at a debt assistance or hardship program. Timing didn't work for you sadly.
First thing I would do is see if you can work out a plan with the court. Many times suits like this can be answered to the court by saying something like, "I know I owe the money and am guilty of such, but can only afford to pay back $40 a month. Many judges can and will grant you this opportunity. Target would have to accept it as long as you don't default, even once. After that, rules are off and they will garnish you if your state allows.
BTW, they can't lean your house. The collector was blowing smoke.
PepperElf on 2010-01-28:
well the OP lives in MN
so this may be where to go for information on putting a lien on a homestead

https://www.revisor.mn.gov/statutes/?view=index

Anonymous on 2010-01-28:
Raven2002, If you don't mind me asking what kind/nature of debt was backing the lien in Tejas? Federal, state, private? Taxes or student loan? Had the owner filed for homestead exemption prior to the judgment? Just curious.
Anonymous on 2010-01-28:
Sure Stew---it was a state liability--property tax. The owner filed the homestead claim during the judgment process. He was out of gas from the word go.
Anonymous on 2010-01-28:
Stew, I live in Tn. Texas law etc does not govern us. Only federal law supercedes Tn law. And in Tn, if a company has a viable judgment, we can apply a lien against any assets in your name. ANY assets. Have and can do.
Anonymous on 2010-01-29:
LadyScot, The OP lives in Minnesota. Tennessee law does not apply. That was pretty much my point. We finally got there albeit we took the long way.
Abbie13 on 2010-01-28:
It's the Target National Bank I just looked at my own statement.
MDSasquatch on 2010-01-28:
LISTEN - these debt collectors for violating the Fair Debt Collection Practices Act(FDCPA). It is illegal for debt collectors to place a lien on your house and is also illegal to represent that they can. You can sue them for these strong-arm tactics.

I suggest three things for you: 1. google FDCPA and educate yourself on your rights 2. unless you are using a reputable DMP such as Consumer Credit Counseling Services, you are probably paying a lot of upfront cost and digging yourself a bigger hole (cccs.org) 3. The next time you talk to them, tell them you are recording the call for your protection, if they refuse, hang up. If they agree, then ask them questions based on your research of the FDCPA.

You have rights.
Anonymous on 2010-01-28:
"It is illegal for debt collectors to place a lien on your house and is also illegal to represent that they can."

Where did you hear this? If the debt collectors have a judgment, they dang sure can place a lien on your property, if it is in your name. They can also attach bank accounts.

The time for credit counseling is before you get sued and have a judgment. They can and will also drop you as a client if you do not keep your payments up.
PepperElf on 2010-01-28:
very good point lady s
if the court's agreed to it, how is it illegal?
Anonymous on 2010-01-28:
LadyScot, Your blanket statement without caveat is factually incorrect.
MDSasquatch on 2010-01-28:
Did you read the Act?

You may also wish to bone up on the differences between secured and unsecured debt.
Slimjim on 2010-01-28:
Unless you specifically put your house up for collateral, the only entities that can lien your property I can think of are the tax men, both property and of course, our friends the IRS. An unsecured loan cannot arbitrarily attach itself to your property interests, nor go anywhere near your bank accounts (unless you make the mistake of having those accounts with the same lender you are in default with). Note, poster never said the court granted a lien, just the collector threatened one.
OK, I'm seeing something I missed. The LAW firm acting as collector wouldn't accept a Debt Management plan. I wonder if your Credit Counseling Agency had contacted Target directly would they have pulled the account back from collections and let you do a DMP.
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Customer Service
Posted by on
I did a balance transfer from my Target Visa to my Bank of America Visa. I did this for two reasons first the interest rate on my Bank of America Visa was lower and second I was planning to make a purchase that I planned on paying off by the end of the payment cycle. Which would have allowed me to borrow the money interest free. However Bank of America made a mistake and paid off the transfer balance twice. I caught it while the second payment was still pending and when I called Bank of America's customers service they assured me that the second one would drop off. Of course it didn't, when I checked a couple of days later the second charge had gone through putting me over my credit limit. I was told that I would have to contact Target and request that they reverse the balance transfer. Which I did right away, Target said that they could not reverse the transfer but would send me a check for the total of the transfer. I ask them if the purchase that I had made the day before would affect the amount of the check that I received since I had just made a purchase. I was told no since they saw the double payment and they would request the check that day which was March 14, 2008.

They also told me that I should received the check within 10 to 14 days. On March 24, 2008 I called to tell them I had not received the check yet. At that time I found out that the change of address that I had put in (via internet) had not taken effect and that the check which I was told was sent out on March 14, 2008 would probably reach me by the end of the week. But if I didn't get it by March 28, 2008 to call.

On March 28, 2008 when I checked my mail I got my statement which had been forwarded from my old address and hadn't closed out until March 17, 2008 ,but still no check. When I called them the first customer service representative again told me that the check had been sent out on March 14, 2008 for the full amount of the second balance transfer which had been made in error. When I questioned her about my balance being zero and not the amount I had charged, she claimed to look into it a little more and stated that the check had gone out on March 14, 2008 for the difference between the balance transfer and the purchase that I had made. At this time I told her I wanted to close my account.

She then transferred me to someone who I suppose was her supervisor. The supervisor main concern was did I really want to close my account. She almost immediately went into the what great benefits the Target credit card offers. When I tried to explain the situation to her, her condescending response was that I made a purchase. I told her that I was aware that I made a purchase but that when I called on March 14, 2008 I was told that they understood the problem that my purchase would not effect the check they were to send me for the balance transfer. I then told her that I was told that I should have received my check (no matter the amount) within 10 to 14 days. She then told me that's right but how could I expect the check already it was only sent out on March 27, 2008. After repeatedly having to tell her that I was told that the check had been sent out on the March 14, 2008; she finally checked and admitted that she did see the request for the check on March 14, 2008 and the call back on March 24, 2008. Needless to say that I have closed my Visa account with Target. More than losing a credit card customer though, they have lost a customer in me period. I used to work for Target and am well aware of how this company stresses it's superior customer service. Not only was this lady condescending but argumentative. It has to be one of the worst customer service experiences that I have had in quite a while.
     
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spiderman2 on 2008-03-28:
Why aren't you mad at Bank of America they started this whole mess by paying it off twice and then not taking care of the problem they created.
Ponie on 2008-03-29:
spiderman--Amen!
Anonymous on 2008-03-30:
The OP went to Target for resolution because Bank of America directed him to. Why didn't Bank of America fix the problem that they themselves caused? As far as not complaining about Target, you will see in my above post that I said that Target was not acting appropriately in a customer service sense. But, bottom line . . . Bank of America should not send their customer to fix the mistake that Bank of America made. Bank of America should have apologized to the customer and contacted Target credit services and arranged to have the money returned. Hmmm, maybe that was too simple of a concept for B of A to grasp?
Anonymous on 2008-03-29:
I agree with the two posts above. Bank of America made the error. They should have resolved the problem for you. Target is not at fault here.
ChuhBaca on 2008-03-29:
I knew the Orcs that are led by the great lidless eye would be quick to blame Bank of America. Well, he didn't really describe his experience with Bank of America, he described his experience with Target! They told him the check would be mailed the 14th, they told him that he would receive the full amount of the duplicated transfer, they failed to update his address correctly, and then (in typical Target fashion) placed the blame on him, the customer! At least Bank of America admitted their error.
Anonymous on 2008-03-29:
Bank of America admitted the error? Big deal. They should have taken steps to fix it to keep the consumer out of the middle.
ChuhBaca on 2008-03-30:
Target did not even admit their error. Your strategy with Target is always to discredit or redirect! Sure, Bank of America maybe could have gone a little further than they did, but it doesn't sound like they tried to give this customer the runaround, and then belittle him after that fact! The complaint is about TARGET! Focus!
Anonymous on 2008-03-30:
I am very focused, thank you. You are not seeing or are ignoring the "whole picture". In fairness, this post could be titled "Target and Bank of America RE: customer service" because neither company is doing what they should. Bank of America made the error by paying off the Target account twice and then told the consumer the second charge would "drop off", which it of course it didn't. Since it is Bank of Americas error, why are they now going to include the SECOND and erroneous balance transfer that was their fault on the consumers charge card balance? The OP did not ask to have the balance paid twice, yet Bank of America paid it twice and is now using the customer as their collection agency by placing the erroneous amount on their billing statement and leaving the customer to collect it. Target may not be very responsive right now which is not good, but this complaint would not have been posted if Bank of America had not screwed up in the first place!
Anonymous on 2008-03-30:
I must weight in here because I agree with JohnInSoCal 100%.
jenjenn on 2008-03-30:
BOA was in the wrong here.
ChuhBaca on 2008-03-30:
BAnk of America was in the wrong, but he looked to Target to get this resolved for him and they failed. So you think its OK for Target to talk down to, and belittle their customers? You seem to be ignoring that. I forget that this should really be called My3centsaslongasyoudonotcomplainaboutTarget.com
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Target VISA lost a great customer
Posted by on
I have had a Target VISA for 3 years now. I used it frequently, usually averaging about $2200/month, which I paid off every month in full. Imagine my surprise when I went to use the card to pay for dinner and it was declined. As soon as I got to the car, I called the customer service line to see what the problem was. I was told that because my minimum payment of $25 had not been received 3 days prior, the card had been put on hold. I explained that I use my bank bill pay to pay my bills and it was possible the check was delayed somewhere in the mail. Sorry, I was told, this was an automated procedure they had no control over.

I asked the CS rep to look at my payment history to verify I always paid in full and on time, which he did (with the exception of one late payment in three years). I explained how mortified and embarrassed I was to have my credit card declined and I could not believe that my card was being frozen because my payment was 3 days late. I asked why I hadn't been notified with at least a courtesy phone call of this incredibly strict policy. He stated I was called earlier that day--I asked him to confirm the phone number and time. Turns out I was called 20 minutes earlier on my home machine (no message was left on our machine).

I was so outraged and disappointed with this terrible policy, that I asked to cancel my account on the spot. At first the CS rep tried to charge me the $15 fee (to pay via check over the phone), but his supervisor stepped in and waived the fee, late fee and finance fees. The supervisor was very courteous and understanding and said he has been experiencing more than a few of these situation--he claimed he had brought it up to his manager, but to no avail.

Even though I pay in full every month, I will not take the chance that my card will be frozen/declined if my payment is delayed/lost in the mail.

Target VISA needs to rethink their policy. They have just lost a once-loyal card holder, with a near-perfect credit score. I would caution other cardholders to reconsider. The reason I signed up for this card in the first place was because of the 10% coupons. Honestly, it's not worth it to me after this terrible experience. I would rather pay full price and use my United VISA instead.
     
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Principissa on 2008-02-20:
A late payment is just that, a late payment. It doesn't matter whose fault it was, the payment was 3 days late. It doesn't matter that you pay in full every month, I realize it's not your fault something was going on with your bank bill pay, but that's not Target's fault either. It is your responsibility to make sure that your bills are paid, you should have checked your bill pay to make sure they payment had gone through before you tried to use the card. You would have seen that the payment didn't go through and would have been able to get it straightened out before incurring the late fees and putting a blemish on your payment history.
Suusan B. on 2008-02-20:
Hold it - - first you claim that use charge an average of $2,200 per month and that you "pay off every month in full" - - then go on to explain your issue that a $25 payment wasn't received on time. Furthermore, if you use you bank's bill pay service, your payment is transferred to the creditor and there is no check to be lost in the mail. You admit that your payment was three days late and you expected a courtesy phone call. Sorry, but this story isn't adding up . . .
WEdwards on 2011-03-14:
I have had a Targer card for several years and do pay automatically by bank draft each month. A few months ago I added my daughter to the account so she could gain some credit history while away at college. This past month we ran the card up to $1313. The amount was drafted from my account on March 1. My daughter tried to use her card on March 2 and the card declined. We called and were told that the payment may take a day or 2 to post. She tried to use the card again today (March 14) and the card declined again. I checked the account online and only had a balance of just over $130. I called the service number and again was told that the previous payment had not posted yet and may take a little longer. My daughter is away at school and uses this card for her everyday expenses. She has now been embarrassed 2 times with her friends while trying to check out at Target. I asked the service rep if there was any way to push the payment through being already 14 days since the payment was taken from my account. I was told no. I asked for the supervisor and was told the same by her.

I have closed my Targer account and will not shop there for a while. I am very angry that my daughter is stranded at school and I am having to run up to her bank to make a deposit. Target has a very unprofessional policy and is using our funds to make interest. I am a man of principle and will continue to blog until I have reached 100 sites.

Thanks for listening. Please join me in boycotting Target credit!

Bill Edwards
bilo on 2011-05-02:
I have relatively predictable pattern-spending behavior, yet I've had my Target card locked on 3 different occasions based on certain shopping trips (purchases all under $175). Somehow, they thought they detected a fishy "pattern" and froze my card. I can tell you with evidence that those shopping trips in question were no where near out of the ordinary for me. I've -never- had this issue with my other cards, and I'm the same consumer. And never was I notified by Target ahead of time, to spare me the embarrassment. That job was left up to the local clerks.
sunshine619 on 2008-02-20:
she isn't paying for dinner with a target store card, its a visa that gives you cupons when you shop at target. just like other cards giving airline miles, its good anywhere visa is accepted. Also, she said that the minimum payment was $25, not that she made a payment for $25. Bottome line, ya the bill was late so it got declined. I pay my cc off in full each month too, so I understand how getting declined shouldn't be an issue. Just an all over bummer situation.
Anonymous on 2008-02-20:
Alley, it's for points and miles. We have a Marriott card that gets us triple points when used at Marriott. We will use it at other places also just for the points.
Hugh_Jorgen on 2008-02-20:
Just a side note, you might consider yourself a "great" customer, but if you really do pay your card off in full every month, that's not what the credit card company is calling you behind your back. They make money from you paying financing charges, not on the 2 or 3% transaction fee they collect - people that pay in full every month are not held in high regard by many issuers and several of the bigger banks have started purging those types of customers from their ranks. Sad but true.
Anonymous on 2008-02-20:
Not sure, will ask the wife, she has all the department store cards, private branded or using M/C - VISA. I know she only has the few that have some benefit attached to them. Not sure if it's points, discounts or what though. She has a Target VISA card but I don't think she uses it much so it must not have any value added features to it. Were big on AMEX for the points and the Marriott Rewards card as they seem to have the best bling attached to them.
Anonymous on 2008-02-20:
If you use Bill Pay it is unlikely that they cut a paper check for a big account like Target, the remittance would be electronic. You can verify with the Bill Pay when the payment was made, and when it was received. If there should be an error on Bill Pay's part (not yours) they will take care of late charges and straighten out your record with the creditor.
suzymark on 2008-02-20:
Just a few follow up notes:
I use Wells Fargo bill pay--actual checks are mailed (and this one was too--I verified it). When I paid (check over the phone before cancelling my account) I told them I would place a stop payment on my original check. The $25 minimum payment I referred to is what Target requires to keep my account current, not how much the check that was late was for. My original check was for the balance in full.

I realize that it is *my* responsibility to make sure VISA receives my payment on time. My complaint was that they "turned off" my card so quickly and without warning. I have been a VISA cardholder for 20 years and have NEVER had this happen before. Maybe I've never had a check lost/late before and this is the industry standard? Regardless, no more Target VISA for me!
trumania on 2008-02-20:
Just curious because no one pointed out... the bill was actually more than 3 days late.

You usually get your bill 1-2 weeks before its due. Then it says... due on February 15th. Well... Wells Fargo and any other online bank program TELLS you to schedule your payment date 3-4 days before your due date for the bill. IE. You have to schedule the transfer on February 11th so it will arrive by the 15th (taking the maximum 4 days for it to arrive). Well... you said they cut off your bill 3 days later... most likely that would have been on Feb. 20th (actually 5 days later, but not including the weekend makes it 3 days later). So technically the bill was almost a a week late.

You are NEVER supposed to pay your bills on the day they are due, especially if you're going to do it through the mail or by bill pay. You are supposed to do it as soon as possible after you get your bill in the mail. Not on the day it is due. That's just asking for trouble.

If you want to pay it on the day it is due, typically you have to pay an "Express Pay" which costs an extra fee. Or you can pay it the day before its due on the Companies website, Target in this case and then they will charge your bank account on the next day (the due date).

Oh, and btw, cutting the credit line off is standard practice in this industry. Why? Because if you're going to skip your bill the credit card company will take a loss on that money, they aren't going to allow you to continue to charge thousands of dollars in charges only to learn you won't pay it.

And you say you haven't run into this "credit cut" before... well look at the economy. Companies are losing millions of dollars because people don't have the money to spend anymore. Credit companies are seriously hurting right now, they are going to find ways to reduce losses, including denying credit card charges for those who are delinquent in payments. If you should be mad at anyone you should be mad at yourself for using your bank's online bill pay, INSTEAD of using Target's online payment system and for waiting so long to make your payment.
suzymark on 2008-02-21:
I did schedule my check to be mailed from my bank well before the due date. It did not arrive in time. The only reason I paid it for the second time with VISA directly (in addition to all current charges that were not yet due) was because I wanted to close my account. In order to do so, I needed to have a zero balance. It was not more than 3 business days late (according to the CS rep).

Again, I definitely acknowledge my responsibility in this matter, my complaint was that my card was frozen without warning.

I am aware of the credit crunch and the subprime housing disasters. I am thankful it has not affected me directly--although I realize that financial companies are tightening their policies out of necessity and as a result I am being affected indirectly. Maybe I'm naive, but in my 20 years as a VISA holder, I have never experienced something like this.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Red Card - Huge Hassle and Really bad customer service
Posted by on
Rating: 1/51
COON RAPIDS, MINNESOTA -- Finally was guilted into the Red Card since I shop there three to four times a week. From the start, I have had PIN issues... even though I made a simple choice. All you get is the shrug of the shoulders and "call the number on the back of the card." What's worse, is they then declined my bank card.. I look like a stupid loser -- three times. Every time I call, I am "disconnected" until I sit on Zero. When I get an answer - all I can say is ATTITUDE and this person was NOT Minnesota nice. The best was "Your zip code shows Minneapolis - not Coon Rapids - I cannot help you." Great company.
     
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onlooker on 2012-10-31:
Cancel the card.
Sometimes the trouble just is not worth it.
And if you find yourself guilted again - try it. Maybe the next time the setup of your account will be easier and it will be smooth.
ChuhBaca on 2012-10-31:
I see you have experienced the classic Target tactic of "here's an 800 number, call someone who cares (not)". It's Target S.O.P. Aren't you glad to be a Target customer?
CreditCrusader on 2012-12-14:
The store can pass the buck because Target HQ will tell you the Red Card is not owned by Target. They just want you to think it is, at least until there is a problem. And if you cancel a card it hurts your credit rating. I just wish I could tell everyone to avoid applying for the card or falling for Target's masquerade. Notoriously poor customer service (off-shore CSR's), frequent errors on charges and credits, and interest rates in excess of 20% APR. Bad business.
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StarStarEmpty StarEmpty StarEmpty Star
Red Card Accounting Office Cost Me $600
Posted by on
Rating: 2/51
FRIDLEY, MINNESOTA -- Last year I noticed a withdrawal from my checking account by using Target's Red Card. I hadn't been in the store on the day of or day before the withdrawal showed up in my account. I called Target and asked to speak with an individual in accounting. My mistake was not getting the indivudal's name. But according to this male accounting person, "no, I hadn't made any purchases in that amount, even dating back to the first of the month." So I called my bank and put a stop payment on the amount.

Six weeks later when I went to use my Red Card at Target it was declined. Turns out that banks, unlike checks when a "Stop Payment" is put into effect, they will put the stop payment on the ENTIRE bank debit card. I called Target, asked them why they let six weeks lapse before contacting me, allowing $600 worth of charges pile up. Nope, they don't do that. They were 'nice enough' to drop the fees down to $300. That made me feel OH SO MUCH BETTER - yea right!

So no don't trust Target's RED CARD and their accounting department. AND do read the fine print on any or all of your debit cards.
     
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JISCal2 on 2012-09-11:
So, you have a debit card with the Target name but the money is debited from your personal checking account? Target is a third party that has access to your checking account? What is the purpose in the arrangement? This sounds like a disaster waiting for a place to happen.
trmn8r on 2012-09-11:
I don't understand exactly what happened or what fees you were hit with. Did you stop payment on just one transaction or the whole account? If just the one, and someone had access it would explain how a bunch of bogus charges may have piled up. Were these fees overdrafts?
ticia232 on 2012-09-11:
Instead of a stop payment, you should have opened a fraud complaint with your bank and the local police. The accountant telling you that you hadn't used the card with those amounts would have been able to help with the complaint with the bank and helped you get your money back from the bank (who released the money without your permission.) But unfortunately you chose a stop payment, something that is seen as suspicious (It makes you look bad in the sense why wouldn't they open a fraud investigation into their account?).

I still suggest you open a fraud investigation with your bank. What happens when it is another one of your cards?
copper_works_ on 2012-09-11:
Did you call this number?

Monitor Billing Statements of Existing Accounts for Unusual or Unauthorized Activity.
Keeping copies of your charge slips and comparing them to billing statement information will help you catch fraud quickly. If you ever see unauthorized activity on your Target Visa Credit Card, Target Credit Card or Target Debit Card, call 1-888-755-5856.

yoke on 2012-09-11:
I am confused. If your bank closed your debit card they did it for your protection, that way nobody else can use it since it was just used without your consent. Target did not allow 6 weeks to go by without contacting you about the $600 you knew about the next day and took care of the situation. What are the fee's coming from?
copper_works_ on 2012-09-11:
This is a Target debit card. It is not issued though this poster's bank, it is issued through Target and can only be used at Target. It is used instead of writing checks at this particular store. The poster put a stop payment through their own bank as you would put a stop payment on a check. I'm really surprised Target didn't take control of this situation with the first call.
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