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"How a $1.15 error cost one Target store over $8000 a year in sales?"
Posted by Wave877 on 08/16/2012
MINNEAPOLIS, MINNESOTA -- A difference without distinction! That's what you'll run into if you ever have a problem with Target's branded charge card. Several weeks ago I received a letter from Target. It stated that my Red Card account had been incorrectly credited approximately $50 due to some unexplained internal error. Fine, except on the next month's statement there was an interest charge of $1.15 for my "borrowing" that $50 while it was showing as a credit in my account. So now I have to take time out of my busy day to get this cleared up. Not only didn't I want to pay the interest charge, but with so much identity theft going on I wanted a true explanation as to what prompted Red Card to credit my account in the first place and then charge me a fee for it. Here's what I did and what I want to share about Target and the Red Card-

1: The Call Center is way off shore. By that I mean I couldn't cut through the CSR's accent and I don't believe she could understand me..not to mention the static and poor sound quality on the cheap VOIP lines.

2: After 3 disconnects and over 2 hours I got my $1.15 back. However I felt I was scolded for this being my fault. CSR said if I hadn't requested the original credit this would have never happened and Red Card was doing me a favor by letting me off the hook. Remember, I never requested the credit in the first place and had received a letter of apology from Target alerting me to their error and apologizing for the mistake. After my scolding, I became even more concerned about identity theft and requested an explanation and details surrounding that mysterious credit. I was told only one person in the universe could answer that question: Jay. I asked to be transferred to Jay and got his voice mail. I left my daytime number and my cell phone number, but Jay only called back my daytime number at 7pm and left me a voice mail and a return number to call him back. In his message he also scolded me for not leaving my home number so he could cross reference my account info before he called. When I returned the call to his direct line, guess what? Back to square one. I got another low level CSR who wanted to start at the beginning again before transferring me to Jay. Nonsense. I hung up.

3. I called my Target store to discuss with manager on duty. She said she would research and get back to me.

4. Three days later no response so I stopped by store. Manager said she had been off on scheduled break and left note for another manager.. so nothing had been done. She would get right on it.

5 Later Manager notifies me Target Red Card is a different company from Target Retail and there is nothing they can do to help me find out what happened. They cannot even request a person with authority at Red Card contact me. Not the same company??? Wait a minute. They're the same company to me. What are they doing to distinguish themselves as different entities. The Target cashiers are the ones who pushed the card on me every time I checked-out, they have their name & logo on the card, and the call center answers phone as Target. Surely Red Card adds a little something to Target's bottom line.

Not believing what I was hearing I crafted the following email and sent to admin@Target.com;customerservice@Target.com, webmaster@Target.com and a few other email addresses I guessed at.

*** "How can a $1.15 error cost one Target store over $8000 a year in sales?" ***

$8000 is approx how much my household spent at our local Target pharmacy last year. That doesn't include the tens of thousands we've spent on RX over the past several years. Nor does it include all the toys, bicycles, groceries, home goods, cleaning supplies, toiletries, etc we've purchased. Every bit of that business is about to depart forever... all because of a buck and some change. Your store manager says she is helpless to resolve my issue. Call me if you're interested in discussing retaining my business or even if you're just curious. Or you can simply wait until I share my experience on the internet.


I can't say I was too surprised but the Next Day I heard from Peggy. (email through this post if you want her #)I had to call her back so the number was good. She told me she was not in customer service but actually in the corporate office.

But Peggy only repeated what the manager had told me. Credit Card and Target are separate entities. If I wanted answers I was on my own. I requested that she have someone from Red Card call me since I did not want to start with a low level CSR again. Nope. Please call that same number (you've already spent hours getting the run around on). You would think even if Red Card was another company, Mr (Just google Target CEO) [snip] or his board might have some clout to push Red Card to contact me. But Peggy and CEO Bob decided to stand their ground without escalating my issue. So me, my cash and my insurance walked with our $8000 of business. So beware. Don't sign up for or use the Red Card. When this unknown Credit Card company makes an error on your statement, or if you suspect identity theft, you are on your own. You are at the mercy of some offshore CSR whose Americanized name will be Mary or Eric but will barely speak or understand English.

I guess $8000 wouldn't mean much to CEO who Forbes reported made $39.63 million last year. But ask the part-time pharm tech how many hours she'll be cut back due to the loss of revenue at her pharmacy. (She told me her hours were based on # of scripts filled. Our 10 RX per month would be tough to replace and she expected to be cut back) I wonder how many retailers would chomp at the bit to acquire an $8000/yr account. Not Target. They are having a record year. The board will be too busy deciding how many bonuses to pay themselves and how much more they can charge their employees for those official red shirts they're required to wear.
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Posted by ChuhBaca on 2012-08-16:
To the OP, good for you! Target is quick to dismiss and issues brought to their attention by a customer. They really just want you to shut up and give them your money.

I also understand that their store card is run by a 3rd party; but this third party is using their name and logo! This card is part of the customer's experience with Target. Target has an obligation to make sure that anyone representing them, is taking care of Target customers. In this case, it seems that the third party is giving you the classic Target treatment.
Posted by trmn8r on 2012-08-16:
I personally would have persisted at the Target Red Card telephone numbers. To exert leverage, I would concentrate not on my yearly expenditures at the Target pharmacy, but the amount I charged each month on the Red Card.

My guess is if you pursued this further, they may have said "we messed up - it has been corrected." Lacking that, you appear to be on the cusp of doing a bit of work to shift to a new store, though you did get the $1.15. back
Posted by jktshff1 on 2012-08-16:
One of the best, well written reviews I've seen here
Posted by Cwazychicken on 2012-08-16:
Im sick of being asked to sign up for a target red card every time i shop there....every store does this. So in my opinion, if a card like this fails to make me happy, i would also put some blame on the company and not want to shop there...even if its not all their fault.
Posted by JISCal2 on 2012-08-16:
The crap Target puts people through whether its the Red Card or just general customer service is summed up nicely in this review. They are the most unhelpful business I have ever encountered. Excuse my language but they run a business as if their pooh smelled like roses and to he11 with anyone who anyone who disagrees with them.

Pass the buck and you don't matter to us must be their mission statement.
Posted by madconsumer on 2012-08-16:
very helpful comment jis-cal2!!
Posted by copper_works_ on 2012-08-16:
Seriously! Could they fly under the Target banner anymore then they do?



Posted by wave877 on 2012-08-17:
Author Feedback:
To FoDaddy19: "Almost always" kind of leaves the door open. Perhaps I wasn't fully clear. My issue is that Target (the retailer) offered no assistance in helping me resolve my concerns with their licensee. Did not Target make the executive decision to partner with this entity? They should be able to pick up the phone and get their associates on a case. As the owner of 2 businesses, if one of my contractors mistreated one of my customers and jeopardized my business relationship I would be on the phone in an instant and suggest my partner follow up and make it right...especially if my name were on their service. But I'm sure the board has made the decison that the profit from Red Card far outweighs any customers' issues. I didn't put every detail in the article. Already way too long to begin with. But I was transferred or placed on hold twice with the credit card company and both times the calls were disconnected. Each time I called, I had to start over. They were rude and seemed to deliberately avoid addressing or escalating my issue. I invested more time than I should have or perhaps even you would have. That's when I turned to the local store. All Target had to do was get someone from Red Card to call me and explain when and why the original credit was posted to my account. Not sure why they chose to let me walk. Lost revenue, but now I see at least 300 people have viewed this article on this site alone so far. It's been/being posted elsewhere as well.
Posted by JISCal2 on 2012-08-17:
$1.15 would change my shopping patters. Would it stop at $1.15 or would it continue until Target knows how far they can push a customer? Even then, they don't stop!

The mentality at Target is anti-consumer, period. This is demonstrated by their cusotmer service team, the fact that district managers refuse to take a call from a customer when the issue cannot be resolved at the store level and the indifference shown by managers in the store.
Posted by FoDaddy19 on 2012-08-17:
To wave877: I use the phrase "Almost always" because few things are absolutes, but in this case it's so common for the company and bank to be separate that the majority of the time it's safe to assume that the both companies are separate entities. Though as copper_works posted, in your specific case The red card is indeed run by a Target-owned company. But in most cases that's not the case; Lowes, Home Depot, Best Buy, Walmart, Kohls, Macy's, and Sears for example all have branded credit cards that are issued by third party banks.
Posted by 8lackie on 2012-09-10:
Target you've been warned. It is this kind of response to your customer-base that will send me to your competitors
Posted by Colleen on 2012-09-10:
I sent my story into My 3 Cents about a 6 month fiasco I endured in trying to reclaim the $ they owed me for an order that didn't arrive, then did arrive but too late. OP is stating 110% truth about the overseas CSRs and American management. I was never so frustrated in my life. I had more than $300.00 to get back and I wasn't sure if I'd ever get thru to the authorized person that I needed that money, PERIOD! I got a $10.00 gift card for the hassle but my money took the full 14 days (not including the months of hassle it caused.) I will NEVER step foot into Target or shop online with them EVER AGAIN.
Posted by Lane on 2012-09-10:
Thank for this eye opening review.
I have heard how they treat assist. managers, real bad. So, I will move my buying to some other store.
Thanks again.
Posted by jpr_jpr on 2012-09-10:
If you happened to miss that the $50 credit was not due to any payment you made, and thought the balance shown was accurate and paid it "in full" you would actually have been $50 short. If they then recaptured the false $50 credit, you would have missed your due date for actual amount due and would have been charged a $35 late fee, and seen a big jump in your interest rate. That is a lot more than a $1.50 charge. Makes me think that the $50 credit was NO error.
Posted by A.J. Rome on 2012-09-11:
The N.A. stands for National Association. They are regulated by a Federal bank regulator (OCC or OTC). They have websites and they MUST be registered with one of them - then you will find their address, etc. Don't let the slime get through your fisted fingers! Write their federal regulator and complain 'till it hurts - THEM.
Posted by Chrissiann on 2012-09-11:
Thank you I will make sure to never fool with that red card!
Posted by Debbie on 2012-09-11:
I used to shop at Target for school supplies. I noticed that aside from nice specials for Back-to-School, the prices are not so special. I stopped getting kids clothes there and finally stopped shopping there. No loss!

Try COSTCO for a pharmacy. The prices are great. It is worth the membership.
Posted by GrammaL on 2012-09-12:
Wave877-This is a really great review-concise and well-written. Would you go over to Consumerist.com and tell this story? It is another consumer site, and this information needs to get to as many people as possible. Consider it you good deed for the month!!
Posted by wave877 on 2012-09-14:
Wow...It's been about 3 weeks since I checked in.The resonse has been fantastic. First I want to thank everyone that's left a comment. I'm amazed at the support. Even the ones written siding with Target. Special thanks to My3Cents for providing the venue. Looks like my Target Red Card experience has cost Target more than just my $8K This article has 791 hits as of tonight. Plus I have posted elsewhere. And Grammal, I will look at Consumerist plus any others anybody can suggest. What I'd really like to do is is try to get my story published in one of the retail trade journals, perhaps under the heading of notable blunders of 2012. I just want to take a few moments to clear up a few things so folks don't go off onto too many tagents and overlook the real issue which is off course Target wants to have an inhouse charge card yet wants to distance themselves from any of the obligations, QA or customer service resonsibilities. First clarification, I recieved a bill from Target Red Card for about $50. I'm not one to reconcile my statements often, especially on a charge card that only has one store's purchases listed. That statement did not show a credit or a return. Even if I had reconciled and reliazed the statement was missing about $30 in charges for the month, I would have simply assumed that $30 missed the cycle and would be on the next bill. I paid 100% of the balance due on the Red Card. So there was no late fee because I paid on time and it was above the minimum payment due(I thought 100%). After making the payment, I received the letter that Target had erronously credited me or left off $30. When I got the next bill, that $30 showed up as due, plus my new purchases plus the interest on that phantom $30. The next item I should clarify is the $8000. This is how much Target shows on the recepts for scripts for our family including a special needs child. However, my insurance covers the lion's share of this. The insurance company reimburses Target directly for more than half. Only about a third of this amount would have gone on the Red Card. Plus I didn't always use my Red Card. I prefer my MasterCard rewards over the Target incentives. Anyway, the total loss to Target (the store) was $8000. The total loss to Target (the charge card company) was probably under $4000. So maybe this wasn't quite painful enough for Red Card to respond. Perhaps all the more reason the store should be looking out for their own interest more deligently (if you still accept the premise Target Card and Target Store are autonimous). Finally, the prescription prices are negotiated rates from the insurance company. So the prices are pretty similar wherever I decide to shop. But I owe Target some thanks. There was a Walgreens nearby willing to pay me $25 to transfer my scripts to them. They also offered another $25 for my wife to do the same (look for details om their website). Furthermore Walgreens offers a lot better service. Their technology is amazing. I can go online to reorder, to review my account and they text me when my order is ready. The quality may even be better. I asked Walgreens why one of my generics was about $2 more than what I had paid at Target, The pharmacist said they won't use some of the maufacturers Target buys from. Hmmmm. And Walgreens pharmacy opens 2 hours earlier and stays open 3 hours later-- much more convenient. Service & price. What a concept. No wonder Target is having record profits. Cutting corners on service, hours and maybe even quality of medication. Anyway, leave message for me if you need info including phone number to Target Corporate
Posted by Secret Squirrel on 2012-10-18:
I just wanted to mention that I have a part-time job as a cashier at Target, and they managers and supervisors started giving me "talks" to literally push Red Cards onto customers. This started 4 days from my initial start date. They were more interested in having cashiers push their Red Cards than they were in the cashiers actually knowing their job well and being able to handle everyday errors (wrong price comes up, no SKU#). If you didn't get at least one person to sign up every shift, you got more talks and were treated very poorly. I had always thought of Target as the anti-Walmart, but they treat their lowly grunt workers very poorly. Just posted you so you'd understand why the cashiers are so obnoxious about pushing those RedCards on you - their job depends on it.
Posted by wave877 on 2012-11-05:
Thanks S. Squirrel. This explains a lot.

Funny how Target claims RedCard is a separate company especially when Target just sold off it's credit card portfolio to a Foreign Bank with the exception of Red Card as reported by several media outlets. Seems Target's income from their credit card portfolio dropped more than 5% last year. They have no problem telling customers RedCard is a separate company...but how can you decide not to sell a company if you don't own at least a portion. It appears honesty is not Target's creed unless it benefits them.

OFFSHORE CALL CENTER, FOREIGN BANK. What's next, offshore sweatshops? Wait, wait, I just Googled "Target sweat shops" and seems they already have that base covered. In fact not so long ago 28 workers making clothes for Target were killed in a massive fire at a sweatshop in Bangladesh. Some were burned to death, some suffocated to death, some jumped to their death, and hundreds more were seriously injured. Perhaps more than a few were just children.

Update: Now over 1000+ readers have reviewed this article. Plus comments have been posted revealing even more of Targets dirty little secrets. Good going Target, considering all I originally wanted was to have a representative contact me to explain why my account was overcharged (since my calls to RedCard came up empty).

Per my earlier post, life without Target Pharmacy has been good to me. Better service and gift cards from Walgreens Pharmacy. And for other purchases, I can't believe how much better Walmart's prices are. At least 5% in my town plus I get to use any credit card I desire.
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Decreasing credit lines
Posted by Whoodie on 03/11/2006
In the past two years, Target National Bank has decreased my credit line twice and has now raised my interest rate twice without notice. My credit is not the best but is also not the worst and I had been faithful with my payments to them. It turns out that they do random credit checks on you and if you are delinquent in any other credit agreement in any way,(in my case, medical bills) they can do this without notifying you. I didn't even know that they could do a credit check on you with out your permission. It has been so long since I first applied for the card, that I don't remember what it says on this issue. I am very disappointed in the way they have done this and I am trying to pay this card off as soon as possible. I will cancel the account directly.
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Posted by losmith on 2008-09-08:
These policies are despicable, but you should know that they are not limited to Target. In your contract with the credit card company (did you read it? me neither), it usually specifies that they can raise your rate at any time for any reason, OR for no reason at all. Other banks have taken a lot more flak for this because they are raising rates for no reason. There have been a number of news stories on this in the last three months. In this economy, they'll take you for whatever they can get.
Posted by Nataliya on 2009-09-29:
I am going to cancel Target credit card too. It is the worst credit card I've ever had.
Posted by zazzi on 2010-06-18:
As far as I am aware, a credit-issuing agency, under most circumstances, must obtain your consent before examining your credit report. There are a few exceptions to this, such as introducing a client to a partner company (insurance, i.e.) or reviewing the client's history for the purpose of extending additional credit. This should be explained in your card agreement. If you are denied credit when applying for it, you must be told why and where the derogatory information came from, but I'm not sure if the same applies to an established line of credit experiencing limit decreases or interest hikes. When I used to sign people up for cards, I would always stress that we go over the agreement together and that they ask all questions before signing -- because up until then they could always walk away.

Clark Howard may advise that credit is important to have, but Dave Ramsey disagrees. Up until 60 or 80 years ago, this country got along just fine without massive amounts of credit -- credit is just another name for debt. If you don't foresee an actual need for it (say, you own your own business), then you're probably better off without the hassles and 22% interest, like me. :)

If nothing else, please keep tabs on your credit reports for fraudulent activity: www.annualcreditreport.com. This site will allow you one FREE report (not score) from EACH of the three major bureaus (Equifax, Experian, and TransUnion) every 12 months. Check one each four months -- they may not be identical, but they should all report roughly the same data. Aside from detecting identity theft, it's also a good way to dispute charges and See Who's Checking Up On You ;)

Smith -- You speak the truth. Please spread awareness. Knowledge is power.
Posted by raven2010 on 2010-06-18:
FCRA and Fair Credit Billing (forgive me, I cant recall the statues any longer) allows for periodic examination of credit, behavior, etc on ESTABLISHED customers, as long as things like "scorecards' are used to avoid singling out specific groups.
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Red Card Late Fees
Posted by Autowood on 03/21/2011
As usual upon checkout I received the same old, "Would you like to apply for..." Normally I just politely say "no," but this time I got the hook. "You will get 5% off this purchase and all future purchases when you use your "Red Card." I knew my credit was still good, so I filled out the application and approved immediately. Saved almost $5! I was a happy camper!! Got my first bill in the mail and went online and set up online payment and paid entire balance. Just got an email today saying I could see my statement. Statement! I didn't owe Target anything, or so I thought. First time I tried to sign on, my password was rejected. I then had to go through the "forgot user name" process and type my card info in only to find I had it right in the first place. When I finally got to my online account I saw that I had a $26.16 balance. How could that be? I paid the entire balance as soon as I got it? I went to "View statements" and see a charge for "Fees Charged" $25 and "Interest Charged" $1.16

WHAT? I called customer service immediately and after wading through the menu got a hold of an American customer service representative I say this for the benefit of previous posts that refer to "Johny 5" reps. http://en. wikipedia.org/wiki/Short_Circuit_(disambiguation)

I asked why I was charged a "Late Fee" when I paid my bill as soon as I got it. The polite representative said the payment was received one day late. I told him the bill was sent out late. He offered to refund $13 and make the balance $12. I said "No way, I want to cancel this card right now and I'll NEVER shop at Target again." I was not as polite as the representative He said he would see what he could do. He came back and said Target would waive late fee and interest. Interest on a late fee! Can you imagine that?

I will from now on use my Red Card and receive the 5% discount and immediately pay the bill online making sure of course that there is not a pre-existing balance and my payment is not credited to the previous month so the onerous Red Card will have the opportunity to charge me the dreaded Late Charge plus Interest. Read the other reviews of people who paid too early. I can't believe this company
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Posted by Anonymous on 2011-03-21:
Chalk up another win for the customer!!!

Personally I hate Target as much as burger lovers hate Wendy's and can't wait for the day Walmart finally crushes RED out of existence but if it works for you man more power to ya. Great review.
Posted by trmn8r on 2011-03-21:
What is completely absent from this complaint are the due date, the date the bill was received, the date payment was scheduled and the date payment was scheduled to be made.

Without those, it is impossible to know why you received the charges, which are clearly within the credit card agreement if payment is not made on time.
Posted by Buddy01 on 2011-03-21:
Companies don't care if the bill arrives late. They will say it is your responsibility to know when it is due. That can sometimes be a hard thing with so much else people have going on.
Posted by momsey on 2011-03-21:
I'm a burger lover and I love Wendy's. I also love Target. But that's besides the point.

Target did nothing different than any other credit card company would do. You paid late, you were charged a late fee. You fought it and got it waived. Good for you and good review.

Lord, do you think WalMart would have done anything differently?
Posted by Anonymous on 2011-03-21:
momsey, Walmart doesn't issue their own credit card as does Target which is why you don't get the credit card beg at a walmart checkout.

Now if walmart was in the consumer banking business then I'm very confident they'd handle things much differently than Target. Heck there's a reason both companies opened their first store in the same year yet today walmart is five times bigger than Target ERGO walmart is five times better than Target. That's just basic math.

You can't argue with success.


Wendy's sucks.
Posted by trmn8r on 2011-03-21:
Agreed, momsey, Target did nothing different than any other credit card company, including WM if it did issue cards, would have done.

The question is, what happened? No dates are supplied, so the complaint can't be properly interpreted. The heart of the OP's complaint is that they paid the bill as soon as they got it, but were told their payment was late. Something's missing.
Posted by ChuhBaca on 2011-03-21:
I'm curious about the Johnny 5 reference. That URL doesn't seem to work and searching Wikipedia doesn't seem to come up with anything related to customer service reps.

I would say this, if you want to save 5% on anything you buy at Target, just buy it at Wal-Mart instead. Target quality is the same as Wal-Mart, they just have a better marketing department that convinces you it's worth more than Wal-Mart merchandise.
Posted by momsey on 2011-03-21:
That's right, Lord, I forgot that Wal Mart is known for it's excellent customer service. All the compliment reviews on this very site attest to that.
Posted by Anonymous on 2011-03-21:
You had me at "That's right,Lord".
Posted by saj80 on 2011-03-21:
Who was the first major retailer to begin selling items made oversees, primarily China? Wal-Mart. What retailer is primarily responsible for the demise of Mom & Pop shops and Main Street America? Wal-Mart. Lord can keep shopping at Wal-Mart all he wants; I wouldn't shop there even if my life depended on it, as I have too many friends and relatives that have been affected by this greedy corporation, and heard too many complaints about the crap they sell.
Posted by FlitteringFirefly on 2011-03-21:
Regarding price differences, there have been many comparison shops done between Target and Walmart and Target is usually cheaper by a few dollars. And their stores are cleaner, their staff friendlier, and their shelves actually stocked. Give me Target any day. I have also found their store brands superb to Walmart.
Posted by Venice09 on 2011-03-22:
Where I live, Target and Walmart are right next to each there. Going from one store to the other is like going from day to night. As much as Walmart has tried to emulate Target through all the remodels, they have repeatedly failed. There is still a striking difference in the atmosphere alone, something all the remodeling in the world won't change. The only thing Walmart has going for it is that it's open 24 hours. Other than that, it doesn't even come close to the pleasant overall shopping experience Target offers. And anyone who still thinks Walmart has the lowest prices better start comparison shopping.
Posted by Anonymous on 2011-03-22:
I say pay a little extra and support your community by shopping at locally owned grocery, hardware, drugstore, and if any are still around, department store. Alot of these stores support and put money back into the community. That five dollars you save today will be taken back ten times by these giant box monsters sooner or later. They really don't care about you or the community they serve. Just look at all the vacant stores they leave behind to build bigger monstrosities.
Posted by momsey on 2011-03-22:
throwback, best answer EVER.
Posted by ChuhBaca on 2011-03-22:
Target is every bit as bad as Wal-Mart, they're just not succeeding to the degree of Wal-Mart. Target just uses clever marketing to convince you that they're somehow more upscale. As far as friendly staff; maybe as long as it's business as usual. When you have a problem, then it's an issue. "Saavy consumers..."
Posted by b on 2013-11-30:
You can sign up for a target debit card with a blank check and a drivers license. All the same benefits. Instead of a credit card, the money draws right out of your checking account, just like using a debit card. No fees. No interest. No credit check.
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Stay Away From Target Credit Card
Posted by NMSsMom on 03/24/2011
The Target Credit card engages in activities that no other credit card I have ever had engaged in. Target will hold your money when you make a payment that they consider "large" (in our case $1,000). Even though Target has the money from your bank, they will hold onto it and deny you available credit for over two weeks. We have never had a returned payment or any other problem with them. We have never had any other card do this.

Target has our money, but will not allow us access to use it for over two weeks. They say they do this to everybody. Beware!
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Posted by trmn8r on 2011-03-24:
Is this a prepaid credit card? It sounds similar to when you deposit a "large" check in a checking account, and the bank can place a hold on it (especially if the account is new).

"Large" may vary from institution to institution. For the target population of Target, they may consider $1000 large.
Posted by saj80 on 2011-03-24:
How was this payment made? If by check, then I 100% support the bank's policy. Let's say you send them a check for $1,000 and they immediately credit your account. You go out that same day and buy $1,000 worth of merchandise, and then a few days later, your check is returned for insufficient funds. The bank is now out $2,000; by waiting for the check to clear, they have protected their financial interest. If you paid electronically, which is the most efficient way of doing this, then the hold makes no sense. Please provide more information as to how this payment was made.
Posted by Heather on 2011-06-26:
I made an online electronice transfer payment as I have done for years from a bank account I have had for 20 years. The funds left my bank account, Target credited my account but would not release the credit. When I called after a week, they said they randomly put holds on payments for up to 15 days and I should consider myself lucky that it has never happened before and too bad if I don't like it. This payment was under their $500 automatic hold limit. Additionally, I was not only a good Target Credit Card customer, I was regularly spending a few hundred dollars a week in their stores and they THANKED me for being such a good customer but they still wouldn't release the funds even though they had cleared my account.
Posted by Fred on 2011-07-25:
I have the same problem. I complained as well. It's ridiculous.
Posted by Linda on 2012-01-22:
We paid off our credit card account after Christmas with a cashier's check for a large amount. We have never been late, had a check previously returned etc. We made the payment on the 10th of January and we also still have no credit available, if I had known this I would have brought a huge wad of cash into the store to make my payment instead. This is ridiculous and I plan to probably close this account. They are using our money and we are good enough to be paying as we are suppose to and this is how we get treated. My money has been out of my bank account since January 10. Not fair and is not a good practice on there part.
Posted by JoeBob on 2012-08-07:
Target is trying to get rid of all their Visa cardholders. They have decided that they would rather you have a Target card that can only be used at Target. Their strategy to do this is treat you as horribly as they possibly can. They are really stupid though because they are pissing off STORE CUSTOMERS. I no longer shop there because their card people are awful
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Target will sue and take your house if you don't pay them
Posted by TulaB on 01/28/2010
If you are smart you will NEVER NEVER....REPEAT NEVER EVER get a Target credit card. They are ruthless if you become late. I was 6 months delinquent after having a five year CREDIT card relationship with them, always paid on time had an excellent credit rating in high 7's I lost my job and fell behind on everything. They only called me for payment for a few months than sent it directly over to an attorney. Who sued and I was never served the papers. They won a default judgment, than put a lien on my house, than executed the judgment and proceeded to a sherif's sale. This did all of this with no notification until the sheriff showed up at my door. I had to get an attorney and file bankruptcy in order to try to salvage my house. Unbelievable. There is no equity in the home at all and they still tried to force a sheriff's sale. I can;t imagine if there was equity in it.....Good luck...
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Posted by Anonymous on 2010-01-28:
Just pay them what you owe them.
Posted by Anonymous on 2010-01-28:
This is really hard to believe. First of all if you have no equity in the house then I assume you got a mortgage. That being the case I find it hard to believe that your mortgage holder would allow this to go to a sheriff's auction sale.

Might I ask what state? How much do you owe Target? Have you filed for homestead exemption? What was the creditor's proof of service? Have you talked to an attorney about having the judgment vacated?
Posted by jktshff1 on 2010-01-28:
jtf, no offense, and all the others that are going to throw stones. It ain't that easy if you find yourself suddenly and unexpectedly unemployed.
I voted this helpful. Showing just how far they can go. It is important that you maintain contact with a collector.
You can blame the economy for the problems.
Yea, yea, others are going to post live within your means...lots of people did that and are now jobless and that was unexpected in anyone's book.
There are others on here that are more up to date on collections than I am.
Posted by tnchuck100 on 2010-01-28:
Very good questions, Stew. I think a lot has gone untold here.
Posted by Anonymous on 2010-01-28:
This is a tough position for anyone being in. I am not sure what the bankruptcy laws are, but isn't that still an option for people in such hard pressed situations?
Posted by jktshff1 on 2010-01-28:
does seem to be a bit missing.
Posted by Anonymous on 2010-01-28:
oh I wouldn't be suprised if Target did this. HOnestly, I can't stand that store. I dont like the colors, the inside, I think their prices are lousy, they have no selection of anything whatsoever, and I think its run poorly, one reason being they wouldnt allow salvation army people at the door during Christmas. I really dont find anything appealing about Target.
Posted by Abbie13 on 2010-01-28:
Tennboy they don't allow the salvation army because they don't allow any solicitation in fact Target Donated More Than $1.25 Million To The Salvation Army 2009.
Posted by goduke on 2010-01-29:
They could not have gotten a default judgment without proper proof of service. Just not possible.
Posted by goduke on 2010-01-29:
Another thing I'm curious about....when they called and asked for payments during the 6 months, exactly what did you say to them?
Posted by YunkaG on 2010-01-29:
A lien is just that, a lien - they cannot take your house, the only way they ever get their money is if you sell your house. One thing I do find helpful is to not give ANY information to someone who calls you, you have no idea who it really is.
Posted by Anonymous on 2010-01-29:
Yunka, not 100% accurate. When I force a sheriff's sale on a home/property, I must first prove I have a judgement and a lien as part of the process. Every lien is different, depending on the state, type of debt, and a million other things.

And sure, people can avoid giving debt collectors info. They can even hide if they so choose. I will STILL find and seize your assets. Hiding from me just slows me down a bit, never stops me.
Posted by momsey on 2010-01-29:
justthefaxx...."just pay them what you owe them." So much easier said than done in many cases! I'm not saying the OP was a perfect consumer, but I hope you have some sympathy for those who lose their jobs or get into similar financial situations.

I can't imagine that a Target credit card could end up getting your house sold by the sheriff???
Posted by Skye on 2010-01-29:
I'm just curious how much the OP owed Target? They sure went all the way to get their money.

Sorry op, times are hard for many, but you are ultimately responsible for your debts.
Posted by goduke on 2010-01-29:
[please direct mod questions to the feedback forum... thanks!]

Momsey, you are right. The selling of real estate one of the final steps in the collection chain. It a pretty extreme remedy, because there has to be equity availabe, not subject to other creditors, etc., etc.

I'd have to think that if the OP offered some kind of reasonable arrangements (maybe $20/month) that the collectors wouldn't take it. But I also don't know how much we're talking about. Sounds kind of like she made them mad.
Posted by Anonymous on 2010-01-29:
LOL!! You guys crack me up. Actually, I have what many have called a "four year old little girl voice" over the phone. Sweet as pie unless a debtor lies or makes me chase them down. then, the claws come out.
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Posted by Madderthanh on 01/28/2010
MINNEAPOLIS, MINNESOTA -- For being a customer friendly store the credit card division is not. Being sued for nonpayment on a credit card.

I contacted them about my situation. Went to a non profit Debt management program to help me with my credit card bills. Target sent my account to a Law firm for collection. They called. Asked all kinds of questions that I should never of answered. I found that out after the fact. They demanded payment. Unreasonable payments. I told them that I couldn't make such payments. That's why I went to DMP. They told me that they don't work with DMp. If I didn't pay they would sue me and but a lien on my house which I told them to much information about my personal finances. They think I have a lot of equity in my house so they are going that route. I have tried twice to get a equity loan. Turned down twice. They wanted proof of that. Not an easy firm to deal but I guess no firm is when they are hired to get your money. I have gone to court. The Judge was very nice. He gave me another 30 days to try and work something out. Sent them a proposal to pay a smaller amount in a lump sum to get them out of my life. Have not heard a thing. I called them right after my court appearance to try and negotiate with them. They told me I had to much equity in my house. They won't budge. I will never have another credit card in my lifetime.

They are such a trap. They are like loan sharks after your money when you fall on hard times. Just want to let people beware of Target National Bank. If you have trouble paying that account you might see yourself in Court. One thing that I have learned is not let those guy intimate you. They are doing their job like they are trained to do. The system needs to change. We are not criminals. Court is not where these cases need to be and taking up the judges time to handle real criminals. I was making every attempt to pay this bill. I did not abandon it like some people do and I am treated like this. It is appalling. They need to rethink the way they go about this process. Please rethink in letting your customers to use DMP in this hard economic times.
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Posted by Inat on 2010-01-28:
"I was making every attempt to pay this bill" - if that is the case, why did they send it to collections? As for home equity loans, you were denied b/c it will increse your monthly obligation and you probably cnnot meet that obligation.
Posted by Anonymous on 2010-01-28:
Having credit sucks in the end!
Posted by Slimjim on 2010-01-28:
Last I understood, all Target Bank accounts were taken over by Retailers National. That being said, you should have been able to get a DMP accepted and get the customary interest reduction. I can only assume you had tried to get on a DMP with them quite a while ago. At this point with a Judgement though, you won't be able to go back and try another shot at a debt assistance or hardship program. Timing didn't work for you sadly.
First thing I would do is see if you can work out a plan with the court. Many times suits like this can be answered to the court by saying something like, "i know i owe the money and am guilty of such, but can only afford to pay back $40 a month. Many judges can and will grant you this opportunity. Target would have to accept it as long as you don't default, even once. After that, rules are off and they will garnish you if your state allows.
BTW, they can't lean your house. The collector was blowing smoke.
Posted by Abbie13 on 2010-01-28:
It's the Target National Bank I just looked at my own statement.
Posted by MDSasquatch on 2010-01-28:
LISTEN - these debt collectors for violating the Fair Debt Collection Practices Act(FDCPA). It is illegal for debt collectors to place a lien on your house and is also illegal to represent that they can. You can sue them for these strong-arm tactics.

I suggest three things for you: 1. google FDCPA and educate yourself on your rights 2. unless you are using a reputable DMP such as Consumer Credit Counseling Services, you are probably paying a lot of upfront cost and digging yourself a bigger hole (cccs.org) 3. The next time you talk to them, tell them you are recording the call for your protection, if they refuse, hang up. If they agree, then ask them questions based on your research of the FDCPA.

You have rights.
Posted by Anonymous on 2010-01-28:
"It is illegal for debt collectors to place a lien on your house and is also illegal to represent that they can."

Where did you hear this? If the debt collectors have a judgment, they dang sure can place a lien on your property, if it is in your name. They can also attach bank accounts.

The time for credit counseling is before you get sued and have a judgment. They can and will also drop you as a client if you do not keep your payments up.
Posted by PepperElf on 2010-01-28:
very good point lady s
if the court's agreed to it, how is it illegal?
Posted by Anonymous on 2010-01-28:
LadyScot, Your blanket statement without caveat is factually incorrect.
Posted by MDSasquatch on 2010-01-28:
Did you read the Act?

You may also wish to bone up on the differences between secured and unsecured debt.
Posted by Slimjim on 2010-01-28:
Unless you specifically put your house up for collateral, the only entities that can lien your property I can think of are the tax men, both property and of course, our friends the IRS. An unsecured loan cannot arbitrarily attach itself to your property interests, nor go anywhere near your bank accounts (unless you make the mistake of having those accounts with the same lender you are in default with). Note, poster never said the court granted a lien, just the collector threatened one.
OK, I'm seeing something I missed. The LAW firm acting as collector wouldn't accept a Debt Management plan. I wonder if your Credit Counseling Agency had contacted Target directly would they have pulled the account back from collections and let you do a DMP.
Posted by goduke on 2010-01-28:
Once the debt has been reduced to a judgement, though, the house is fair game. The lawyers may have said something like, we'll sue you and then put a lien on your house.
Posted by Slimjim on 2010-01-28:
The courts don't just award liens like that on unrelated loans. That's always been the funny thing about judgments. It's one thing to get one, and an entire other matter to try and collect on one.
Posted by Slimjim on 2010-01-28:
I just was talking to someone I know at Retailers on an unrelated matter in their internal collections and I just happen to ask her about this out of curiosity. She stated that they don't call back accounts from the collection attorneys once the file turned over and YES, the major one they use will not accept CCC payments.
Posted by goduke on 2010-01-28:
You are right, Jim. Collection is a nightmare. Usually things like garnishment and attachment and liens are last resort types of activities.
Posted by Anonymous on 2010-01-28:
Actually, I have done so (attaching liens) more than once. Yes, usually a garnishment is enough. However, in the cases where a garnishment can not be placed, such as some government checks, then a lien can and most likely be used. Now, one company I worked for only did so when the debt was more than $3000, however, another company I worked for did so for any amount when a garnishment could not be placed.

Even I as a now plain Jane Wally cashier can place a lien on your property IF you owe me money, IF I get a judgment against you, and IF I can not collect that judgment in any other way.

Posted by MissMae on 2010-01-28:
Madderthanh, thanks for posting this. Have you been able to seek any legal counsel to advise you of your rights in this situation? Applause to you for not sidestepping your debt and trying to work out an arrangement. Hope it all works out for you.
Posted by Anonymous on 2010-01-28:
LadyScot, Your above comment shows a complete lack of understanding of the law.
Posted by Anonymous on 2010-01-28:
Liens can be very,very tricky with unsecured debt. If the credit card company has any language about this in their original contract with you, YES, it is POSSIBLE they can lien your assets (home, car, etc). Usually, they must have a judgement first and there are a zillion other things involved when someone tries to loan unsecured debt. Credit card companies will usually hire a law firm, the firm will get a judgement, then will lien.

As for attaching govt checks, yes, that can be done in the case of other govt debt. For example, I have attached SSI, regular SS, etc checks to pay old student loans. I believe we attached 15% of whatever amount they had over 700 a month, but it has bee a while and I may not be clear. No, we could never do that on unsecured or non govt debt like credit cards.
Posted by Anonymous on 2010-01-28:
Raven2002, When it comes to putting liens on somebody's primary residence for unsecured debt then the correct answer is yes, no and maybe depending upon the state the debtor lives in. In states like Oklahoma, Kansas and Tejas you simply can't do it because the homestead exemption has no monetary limit. In a state like Tennessee perhaps because the exemption is pretty low (less than 10 grand I think) but even then your claim falls last in line behind any mortgages and the debtor's homestead exemption and only payable upon sale or refinance which the unsecured creditor is powerless in forcing.

Regardless of the state it's usually not practical or profitable for unsecured debt.
Posted by Anonymous on 2010-01-28:
Exactly, Stew, which is why I used the phrase "very, very tricky". Debt collection and collection management has been my career for darn near two decades. Everything from first part, third party, commercial, student loans, taxes, other govt debt, etc.

Even if a credit card company ends up getting a lien, their chances of getting an cash upon said of said liened asset are very slim. For example, my tax lien is gonna get paid before any lien on unsecured debt, regardless of the state. Guy from Texas lost his freaking mind this week when he found out his refi meant the lien my law firm placed was going to get paid. Lost his mind even further when I told him we could force a sale if need be--(he had threatened to stop the refi)
Posted by PepperElf on 2010-01-28:
well the OP lives in MN
so this may be where to go for information on putting a lien on a homestead


Posted by Anonymous on 2010-01-28:
Raven2002, If you don't mind me asking what kind/nature of debt was backing the lien in Tejas? Federal, state, private? Taxes or student loan? Had the owner filed for homestead exemption prior to the judgment? Just curious.
Posted by Anonymous on 2010-01-28:
Sure Stew---it was a state liability--property tax. The owner filed the homestead claim during the judgement process. He was out of gas from the word go.
Posted by Anonymous on 2010-01-28:
Stew, I live in Tn. Texas law etc does not govern us. Only federal law supercedes Tn law. And in Tn, if a company has a viable judgment, we can apply a lien against any assets in your name. ANY assets. Have and can do.
Posted by Anonymous on 2010-01-29:
LadyScot, The OP lives in Minnesota. Tennessee law does not apply. That was pretty much my point. We finally got there albeit we took the long way.
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Slow Processing Of Payment Checks Causing Late Fee
Posted by Marmite on 05/21/2009
SAN FRANCISCO, CALIFORNIA -- Just an echo of some previous reviews. Sent in payment for the total balance on credit card well before the due date. Target either delayed processing the check or has a very inefficient Accounts Payable department because the check was not processed until the day after after the due date resulting in a late fee and finance charge.

Very disappointed at Target's sketchy business practices. Cancelled card and will be shopping elsewhere going forward.

Buyer beware!

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Posted by laklisa on 2009-05-21:
Did you try to call and see if they removed the fees? I would also check to see if they have an online service to pay. If you don't want to go that route, maybe you can set up service through your bank online. They may also have a pay by phone feature. Some companies you can even pay in the store. There are other options besides snail-mail.
Posted by Anonymous on 2009-05-21:
generally speaking, companies are required by law to post payments the day they are received. Two places I have worked set the processing machines back a day when they get behind on mail to ensure they follow this rule.
Posted by yoke on 2009-05-22:
How far in advance did you send your payment in?
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Target VISA lost a great customer
Posted by Suzymark on 02/20/2008
I have had a Target VISA for 3 years now. I used it frequently, usually averaging about $2200/month, which I paid off every month in full. Imagine my surprise when I went to use the card to pay for dinner and it was declined. As soon as I got to the car, I called the customer service line to see what the problem was. I was told that because my minimum payment of $25 had not been received 3 days prior, the card had been put on hold. I explained that I use my bank bill pay to pay my bills and it was possible the check was delayed somewhere in the mail. Sorry, I was told, this was an automated procedure they had no control over.

I asked the CS rep to look at my payment history to verify I always paid in full and on time, which he did (with the exception of one late payment in three years). I explained how mortified and embarrassed I was to have my credit card declined and I could not believe that my card was being frozen because my payment was 3 days late. I asked why I hadn't been notified with at least a courtesy phone call of this incredibly strict policy. He stated I was called earlier that day--I asked him to confirm the phone number and time. Turns out I was called 20 minutes earlier on my home machine (no message was left on our machine).

I was so outraged and disappointed with this terrible policy, that I asked to cancel my account on the spot. At first the CS rep tried to charge me the $15 fee (to pay via check over the phone), but his supervisor stepped in and waived the fee, late fee and finance fees. The supervisor was very courteous and understanding and said he has been experiencing more than a few of these situation--he claimed he had brought it up to his manager, but to no avail.

Even though I pay in full every month, I will not take the chance that my card will be frozen/declined if my payment is delayed/lost in the mail.

Target VISA needs to rethink their policy. They have just lost a once-loyal card holder, with a near-perfect credit score. I would caution other cardholders to reconsider. The reason I signed up for this card in the first place was because of the 10% coupons. Honestly, it's not worth it to me after this terrible experience. I would rather pay full price and use my United VISA instead.
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Posted by Principissa on 2008-02-20:
A late payment is just that, a late payment. It doesn't matter whose fault it was, the payment was 3 days late. It doesn't matter that you pay in full every month, I realize it's not your fault something was going on with your bank bill pay, but that's not Target's fault either. It is your responsibility to make sure that your bills are paid, you should have checked your bill pay to make sure they payment had gone through before you tried to use the card. You would have seen that the payment didn't go through and would have been able to get it straightened out before incurring the late fees and putting a blemish on your payment history.
Posted by Suusan B. on 2008-02-20:
Hold it - - first you claim that use charge an average of $2,200 per month and that you "pay off every month in full" - - then go on to explain your issue that a $25 payment wasn't received on time. Furthermore, if you use you bank's bill pay service, your payment is transferred to the creditor and there is no check to be lost in the mail. You admit that your payment was three days late and you expected a courtesy phone call. Sorry, but this story isn't adding up . . .
Posted by sunshine619 on 2008-02-20:
she isnt paying for dinner with a target store card, its a visa that gives you cupons when you shop at target. just like other cards giving airline miles, its good anywhere visa is accepted. Also, she said that the minimum payment was $25, not that she made a payment for $25. Bottome line, ya the bill was late so it got declined. I pay my cc off in full each month too, so i understand how getting declined shouldnt be an issue. Just an all over bummer situation.
Posted by Anonymous on 2008-02-20:
Alley, it's for points and miles. We have a Marriott card that gets us triple points when used at Marriott. We will use it at other places also just for the points.
Posted by Hugh_Jorgen on 2008-02-20:
Just a side note, you might consider yourself a "great" customer, but if you really do pay your card off in full every month, that's not what the credit card company is calling you behind your back. They make money from you paying financing charges, not on the 2 or 3% transaction fee they collect - people that pay in full every month are not held in high regard by many issuers and several of the bigger banks have started purging those types of customers from their ranks. Sad but true.
Posted by Anonymous on 2008-02-20:
Not sure, will ask the wife, she has all the department store cards, private branded or using M/C - VISA. I know she only has the few that have some benefit attached to them. Not sure if it's points, discounts or what though. She has a Target VISA card but I don't think she uses it much so it must not have any value added features to it. Were big on AMEX for the points and the Marriott Rewards card as they seem to have the best bling attached to them.
Posted by Anonymous on 2008-02-20:
If you use Bill Pay it is unlikely that they cut a paper check for a big account like Target, the remittance would be electronic. You can verify with the Bill Pay when the payment was made, and when it was received. If there should be an error on Bill Pay's part (not yours) they will take care of late charges and straighten out your record with the creditor.
Posted by suzymark on 2008-02-20:
Just a few follow up notes:
I use Wells Fargo bill pay--actual checks are mailed (and this one was too--I verified it). When I paid (check over the phone before cancelling my account) I told them I would place a stop payment on my original check. The $25 minimum payment I referred to is what Target requires to keep my account current, not how much the check that was late was for. My original check was for the balance in full.

I realize that it is *my* responsibility to make sure VISA receives my payment on time. My complaint was that they "turned off" my card so quickly and without warning. I have been a VISA cardholder for 20 years and have NEVER had this happen before. Maybe I've never had a check lost/late before and this is the industry standard? Regardless, no more Target VISA for me!
Posted by trumania on 2008-02-20:
Just curious because no one pointed out... the bill was actually more then 3 days late.

You usually get your bill 1-2 weeks before it's due. Then it says... due on February 15th. Well... Wells Fargo and any other online bank program TELLS you to schedule your payment date 3-4 days before your due date for the bill. IE. You have to schedule the transfer on February 11th so it will arrive by the 15th (taking the maximum 4 days for it to arrive). Well... you said they cut off your bill 3 days later... most likely that would have been on Feb. 20th (actually 5 days later, but not including the weekend makes it 3 days later). So technically the bill was almost a a week late.

You are NEVER supposed to pay your bills on the day they are due, especially if you're going to do it through the mail or by bill pay. You are supposed to do it as soon as possible after you get your bill in the mail. Not on the day it is due. That's just asking for trouble.

If you want to pay it on the day it is due, typically you have to pay an "Express Pay" which costs an extra fee. Or you can pay it the day before it's due on the Companies website, Target in this case and then they will charge your bank account on the next day (the due date).

Oh, and btw, cutting the credit line off is standard practice in this industry. Why? Because if you're going to skip your bill the credit card company will take a loss on that money, they aren't going to allow you to continue to charge thousands of dollars in charges only to learn you won't pay it.

And you say you haven't run into this "credit cut" before... well look at the economy. Companies are loosing millions of dollars because people don't have the money to spend anymore. Credit companies are seriously hurting right now, they are going to find ways to reduce losses, including denying credit card charges for those who are delinquent in payments. If you should be mad at anyone you should be mad at yourself for using your bank's online bill pay, INSTEAD of using Target's online payment system and for waiting so long to make your payment.
Posted by suzymark on 2008-02-21:
I did schedule my check to be mailed from my bank well before the due date. It did not arrive in time. The only reason I paid it for the second time with VISA directly (in addition to all current charges that were not yet due) was because I wanted to close my account. In order to do so, I needed to have a zero balance. It was not more than 3 business days late (according to the CS rep).

Again, I definitely acknowledge my responsibility in this matter, my complaint was that my card was frozen without warning.

I am aware of the credit crunch and the subprime housing disasters. I am thankful it has not affected me directly--although I realize that financial companies are tightening their policies out of necessity and as a result I am being affected indirectly. Maybe I'm naive, but in my 20 years as a VISA holder, I have never experienced something like this.
Posted by WEdwards on 2011-03-14:
I have had a Targer card for several years and do pay automatically by bank draft each month. A few months ago I added my daughter to the account so she could gain some credit history while away at college. This past month we ran the card up to $1313. The amount was drafted from my account on March 1. My daughter tried to use her card on March 2 and the card declined. We called and were told that the payment may take a day or 2 to post. She tried to use the card again today (March 14) and the card declined again. I checked the account online and only had a balance of just over $130. I called the service number and again was told that the previous payment had not posted yet and may take a little longer. My daughter is away at school and uses this card for her everyday expenses. She has now been embarrassed 2 times with her friends while trying to check out at Target. I asked the service rep if there was any way to push the payment through being already 14 days since the payment was taken from my account. I was told no. I asked for the supervisor and was told the same by her.

I have closed my Targer account and will not shop there for a while. I am very angry that my daughter is stranded at school and I am having to run up to her bank to make a deposit. Target has a very unprofessional policy and is using our funds to make interest. I am a man of principle and will continue to blog until I have reached 100 sites.

Thanks for listening. Please join me in boycotting Target credit!

Bill Edwards
Posted by bilo on 2011-05-02:
I have relatively predictable pattern-spending behavior, yet I've had my Target card locked on 3 different occasions based on certain shopping trips (purchases all under $175). Somehow, they thought they detected a fishy "pattern" and froze my card. I can tell you with evidence that those shopping trips in question were no where near out of the ordinary for me. I've -never- had this issue with my other cards, and I'm the same consumer. And never was I notified by Target ahead of time, to spare me the embarrassment. That job was left up to the local clerks.
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Closure of Target Visa Card.
Posted by Bidexpress on 08/12/2006
CALIFORNIA -- I have had a Target Visa card for over ten years. I have never been late with any payments. Recently, Target closed this account. Subsequently, I received a letter from Target National Bank and Target Financial Services stating that the closure of this account was done pursuant to my request. Only problem with this letter was that I never requested closure of my Target Visa account. When I attempted to complaint to a senior executive with Target,my phone call was transferred to a guest relations supervisor. This supersior told me that since my account has not been used in a while, it was closed due to inactivity. In response to my request to re-open the closed account, she stated that I should re-apply for a new card. I did not wish to apply for a new card as this would result in a hard credit inquiry which would adversely affect my credit scores. Hence, I requested that they review my credit file under the old account without affecting my scores. I was told that she was unable to honor my request because she could not directly reach the Target Visa department. Evidently, Target's guest relations members are incapable of reaching other departments. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE ENCOUNTERED IN LONG WHILE. EXECUTIVES OF TARGET ARE EQUALLY DERILICT FOR ALLOWING THIS TYPE CONDUCT.
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Posted by misterd on 2006-08-15:
Banks will close an account due to inactivity because believe it or not it actually costs the bank money to maintain an account. Reapplying for the card can simply be done in person at the store and the great news is that you will receive a 10% discount on that days purchases. The hit on your credit report is incosequntial unless you are applying for multiple lines of credit at the same time. I also had this happen with an ASPIRE credit card that I used once a year for vacation. My vacation expenses ran $3,000.00 to $5,000.00 per year. The drawback for the credit card company is that I paid it off immediately upon receipt of their bill. Their take was 1% of the expenditure paid by the retailers. They made the mistake of closing the account 1 week prior to my planned vacation. So I just used another credit card. They also encouraged me to reapply. I was laughing to myself at this suggestion and said your loss not mine. Of course I tell the clerk right up front to not take my comments personally but to please pass them along to their management team. Take it in stride since their are so many other credit choices available out there. To boost your credit score, you should use all of your cards and just pay the balances off each month. I have my AOL go to one and my PSEG bill charge to another. Then I just pay the bills each month and earn my cash back awards each year.
Posted by bidexpress on 2006-08-16:
Target can close an account due to inactivity. However, what Target Visa, part of Target National Bank, did is closed my account and falsely stated in a letter that the closure was done pursuant to my request. Useing inacurate or blatently false reason to close an account is unfair and may be unlawful. I did file a complaint with Comptroller of the Currency, Department of US Treasury. OCC's has a toll-free number to file complaints against national banks. Their toll-free number is 1-800-613-6743, Monday - Thursday, 9:00a.m. to 4:00p.m., Central Time, and on Friday, from 9 a.m. to 3 p.m. Central Time or by sending an email to Customer.Assistance@occ.treas.gov.
I hope this helps.
Posted by cheech1425 on 2007-08-02:
I was in line today 8/02/07 at target and was using my target visa now i didnt even realize that 2 yrs have passed since i used my card so in front of eveyone i was declined i found out it was due to inactivity what BS they want our $$ so bad and i was so embarassed they didnt even have the courtsey to send me a letter telling me. the customer service phone man was so stupid who reads the ultra fine print i am now going to call all my customer service numbers on my cards and make sure i have accounts since i bought my house 2 years ago i had paid off all my cards and have been very careful not to rack up debt. now i am not sure i have any cards anymore. just a heads up target isnt the only card that does this B of Am did the same thing and said it was due to customers request. sad state of affairs
Posted by Nancy on 2013-08-01:
That happened because they are discontinuing Target Visa card and only having Target debit or credit. I cancelled my card because someone got my target number from an online order. I tred to reapply and they told me no new applicants. I did not consider myself a new applicant. I had the card for 10 years never a late charge and paid my balance monthly. I go to Walmart I may be only one person, but they will have a Loss.
Posted by Michael on 2013-12-01:
Same thing happened to me. Had 0 balance and have not used card for 12 months. Pulled it our today and was declined. Had a 12k credit limit and o balance. Called number on card and was told closed due to inactivity. No trying to help or resolve just told me I can re-apply. Lucky I had my AMEX on me. I will never shop at Target again.
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StarStarEmpty StarEmpty StarEmpty Star
Red card
Posted by on 12/08/2012
In applying for a red card' I found it very upsetting that you needed my ssn# and my yearly earnings. By swiping my Driver's Lic. you get all the info you need. So because of this I am forced to not use one of your services in saving money. I really like shopping in your store for children's clothes.
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Posted by Twinkie Godess on 2012-12-08:
Your driver's license doesn't have a your credit history on it. They need your SSN to run a credit report. This is standard with any store credit card.
Posted by Anonymous on 2012-12-08:
If you want to borrow their money, you have to agree to their terms and conditions. This is standard with any credit card.
Posted by clutzycook on 2012-12-08:
They have to know your yearly earnings too. They're not going to give a $20000 limit to someone who makes $15000/yr
Posted by Anonymous on 2012-12-08:
They also have one for checking accounts which you can earn reward and 5 percent on each purchase.

Posted by Mary Halperin on 2012-12-08:
You can register for a Debit Target Card which doesn't require you to apply for a credit card to obtain the 5% discount.
Posted by At Your Service on 2012-12-09:
No. You're drivers licence doesn't provide all the information needed.

As all others have pointed out, any time you apply for a line of credit, the lender can make such a requirement. It's common place and is one of the reasons why it's important to maintain good credit ratings.
Posted by TheCreditCrusader on 2012-12-14:
Just be thankful you didn't end up with a Red Card. Notoriously poor customer service (off-shore CSR's), frequent errors on charges and credits, and interest rates in excess of 20% APR. Just for fun, call Target HQ and ask them who really owns Target Red Card. The answer may suprise you.
Posted by Dissappointed customer on 2012-12-18:
Do you really want to give Target that much information and access to your Debit card for 5% OFF??? BUYER BEWARE
Posted by Targetisntsobad on 2013-01-01:
Read the terms of service. The GOVERNMENT requires that info don't blame Target for something they have no control over.
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