Target Optical Dept

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
11 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Target Optical should not be in business
Posted by on
MISSOURI CITY, TEXAS -- Don't buy your eyeglasses here if you want to protect your sanity and avoid stress and horrid customer service, and if you want to be able to SEE anytime soon!!!!!!!!!!

After reading internet reviews on Target Optical (after I had my own horrible experience) I believe this sector of the superstore should be permanently and forcefully shut down with no option to re-open EVER because it is doing nothing but harm to the good name of Target Superstore.

Target Optical employees are receiving a free paycheck; they are being paid to be completely useless. I had a wonderful visit with the eye doctor at Target Optical in Missouri City, Texas. Due to her friendliness I decided NOT to take my prescription to Eyemasters and further support the nice doctor by buying from the attached Target Optical store(BIG, HUGE, DREADFUL, MISTAKE.

Target Optical Missouri City, Tx must be a self-service store because I had to do everything myself, the one thing the employee was useful with was asking my How I wanted to pay....."PAY FOR WHAT, WE HAVEN'T DISCUSSED ANYTHING!!!"
NO one in the store greets you as you enter, they don't tell you they will be with you shortly, you have to ask fellow customers in the optical store what the procedures for knowing when it's your turn, there is no sign in sheet so customers just have to self operate on the honor system because the employee couldn't care less about informative customer service.
Unlike Eyemasters, Target Optical offers zero assistance in frame selection and frame fit, I sought out feedback on the look of a pair a frames I was trying on and I received no feedback other than the employee telling me where a bigger mirror was located. At Eyemasters the staff sits at the mirror with you and helps guide you to the right frame for your face, at Target you're on your own until its time to pay.
I was offended by the lack of assistance, but my brain failed to tell me to leave the horrible place, so I ended up just selecting whatever. After saying "I guess I'll take these", the employee asked my how I wanted to pay. "PAY FOR WHAT?" There wasn't one word uttered about lenses or the cost of lenses or the type I wanted (At Eyemasters there is an informative discussion on lenses and price before payment is requested, not to mention there is also customer service provided with the fitting, in comparison Target Optical fails miserably and should not be considered a professional business, it's a complete hack job). After signing my credit card receipt is when I was informed that I had to wait a WEEK!!!!! and that was just an estimate. Eyemasters takes an hour and the prices are a $8 difference, Target Optical has no value in service, product or savings, why is it in existence???????
After a week I HAD TO CALL the WORTHLESS store, and the WORTHLESS sales associate couldn't even answer a simple yes or no to whether my glasses were ready for pick-up, I was told she would call me back, but I NEVER RECEIVED A CALL. I kept my phone near me for 8 hours but no call, the next day came and went with no call. You have to physically go up to the self-service operation to get half-witted information.

Day 1 I left not knowing what the hell I just bought. No one thought it relevant to explain that you have to wait a week or more to see and that all calls for information are the customers sole responsibility, because the job of a Target Optical employee is just to take payments and be a presence. My nightmare has not yet ended, but I'm hoping they have a full refund policy because I fear wearing anything from this zero customer service, incompetent place will only make me an angry person as I will constantly be reminded of the rip-off that is Target Optical.
Read 9 RepliesAdd reply
User Replies:
Ytropious on 01/16/2011:
Sounds like you are a needy customer. Places like Target optical are there for customers like myself who ENJOY self service.
Venice09 on 01/17/2011:
I didn't find this review useful due to its language and tone. If you had a bad experience or weren't satisfied with the service, there's no reason to be condescending and insulting. I would be more likely to listen if you just described what you didn't like about the place with a little less drama. The way this review is worded makes it sound like you had a chip on your shoulder from the minute you walked in and weren't greeted the way you expected. I don't think it's fair to suggest that the entire division be "permanently and forcefully shut down" just because it didn't suit your needs.
momsey on 01/17/2011:
You said you'd take a pair of glasses and they asked how you wanted to pay, and you didn't know what they wanted you to pay for?

It's Target. If you want personalized service, go to a real eyewear establishment. When you shop for shoes in Target, you don't get anyone helping you try on the shoes. I think it's the same thing.
unhappy999 on 01/17/2011:
If I wasn't happy with the service or lack of service in a business, then I would have left. To want a full refund now because of what happened when you ordered the glasses to me doesn't make sense. If you felt that strongly, you shouldn't have ordered the glasses to begin with. When I go to a place looking for glasses the first question I ask is how long it will take to get them made or in. If I don't like the answer, I leave.
trmn8r on 01/17/2011:
This is a very long complaint. My takeaways are that you needed a higher level of customer service, and you don't like the amount of time it takes to receive the product.

These observations speak volumes more to choosing a different supplier than that there is something deficient about this one. If you want same day service, choose a supplier that provides it, etc etc.
Anonymous on 01/17/2011:
You don't get premium service from a discount provider.
McKimberly on 05/03/2011:
Why didn't you just leave and go to Eyemasters when you first started feeling dissatisfied? It sounds masochistic to continue on there at Target, getting madder and madder every minute, and then even following through to the end and ordering. You could have even cancelled after finding out it would take a week! I understand getting angry about something, but you could have ended this the minute after you walked in.
Ryan S. on 06/15/2013:
I see this was written in Jan of 2011. While most comments here follow up with plenty of rational thought. I just want to add a little extra feedback to balance this out. My wife and I lost our wonderful insurance policy along with our jobs during the Great Recession. Frankly I was pleasantly surprised at the quality of the product I had to choose from and the very pleased with the level of service we have had here. Sure we had to wait a week for the glasses, but even coming from two members of the instant gratification generation, it was worth the wait compared to paying an extra $200 for our lenses.
Stuart on 08/14/2013:
My advice is to go to a REAL optical. target optical, which is owned by the same company as lenscrafters and pearl vision, is only money hungry and employs inexperienced , optical want to be' me..don't go there!!!
Close commentsAdd reply
Go Elsewhere!! Target Optical in CA
Posted by on
COSTA MESA, CALIFORNIA -- I am a big fan of Target. I love the store and its products so I was very disappointed by my experiences at Target Optical in Costa Mesa, CA (Harbor Blvd). I had an eye exam and ordered contacts there and they were rude and took almost a month to send me the contacts! I contacts I FINALLY received were awful, causing my eyes to be blood-shot. I have worn contacts for over 10 years and never had any issues until that point. When I went back to order new contacts (against my better thinking, but again I love Target and it is close by so I thought I'd give them a second chance -- shouldn't have!), the receptionist/assistant lady was SO RUDE! Saying my prescription was 6 days expired, she refused to help me unless I paid for another exam. No way; not again! So, I went through 1-800 contacts and the representative called Target Optical to verify my prescription and she too said the Target Optical person was rude!! Save your money and go elsewhere.
Read 3 RepliesAdd reply
User Replies:
trmn8r on 02/21/2011:
With something like eyes, in my opinion it doesn't make sense to go to a place like Target or WalMart. If Target had a dentist's office available, I wouldn't use that either.
Anonymous on 02/21/2011:
I like the Optical department at Costco
jktshff1 on 02/21/2011:
Opticians are like florists, auto repair shops etc, best to use local businesses rather than chains.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Prescription Glasses
Posted by on
Rating: 1/51
ATLANTA METRO, PERIMETER LOCATION, GEORGIA -- I suggested to my son that he go to Target Optical for an examination and glasses. What a terrible mistake! He got the exam and ordered glasses a month ago; and they still have yet to be mailed from the factory. He called several times and got no satisfaction; I called twice and got no satisfaction. The office manager was a little to nonchalant for me with her useless explanations. First they claimed his frames were on back order; then they claimed the frames were finally in. Two weeks later still
no glasses. Why weren't the lenses prepared ahead and waiting on the frames. Why did no one let him know?

I will never use Target Optical again. I rarely complain, but when one is spending $400.00 on an exam and glasses, one should expect a lot better service.
Add reply
Target Optical Has Poor Quality Products and Customer Service
Posted by on
HOUSTON, TEXAS -- After spending over $1,000 in frames and lenses I have found that the lense scratch resistant coating used must be of low quality as the lenses scratched easily. When I returned for a replacement all that was done is offered a discount on a new set. Why spend good money after bad? Additionally, the $300 plus titanium frames broke just after the warranty expired (coincidence?) and again my only recourse was to buy a new pair.

But what really got to me was the less than friendly customer service representative. I understand that they have limitations but why don't they do it in a more friendly, customer centric way? You would think by their approach that they are the only place to purchase eye ware. For this consumer they are the last place I will purchase eye ware.
Read 5 RepliesAdd reply
User Replies:
madconsumer on 07/16/2011:
I would agree that scratch resistant coatings SHOULD actually be scratch resistant. spending your hard earned dollars should never be wasted in inferior products.

hopefully you will get a positive and acceptable resolution to this.

very helpful review!!
Old Timer on 07/16/2011:
I tried the titanium frames a few years ago, what junk they turned out to be. I only used them for reading and computer work but after six months the screws kept falling out. I would tighten them and within a few days they were lose again. Finally after about a year the unbreakable titanium frames broke at the hinge. Never again, back to good old fashion metal or plastic for me.

For the premium price titanium frames demand they are far from worth it.
Nohandle on 07/16/2011:
There's an employee at the office Old Timer who can't remember when he didn't wear eyeglasses. He actually keeps one of those little repair kits in a desk drawer. He was also displeased with his titanium framed glasses and all his eyeglasses are purchased from an M.D. not the optical department of a store. I'd love to hear from members who have been pleased.
leet60 on 07/16/2011:
Scratch resistant coatings are scratch resistant but not scratch proof. While most optical retailers will try to sell you this as an extra, what they will not tell you is that the blank lenses are coated at the manufacturer with this coating and they are not manufactured without it.
The scratch resistant coating is 100% profit item for the retailer and in the past few years most no longer warranty against scratches.

Most scratches occur by improper cleaning. Wiping the lenses while they are dry will abrade the lens with any dust particles that may be on them. Using Kleenex, paper towels, toilet paper or normal cloth is also not recommended. 100% cotton cloth or microfiber and soap and water. Heavily perfumed or lotioned soaps, windex and even some commercial eyeglass cleaners can remove the scratch coating over time.
Nohandle on 07/17/2011:
Thanks Leet for your information.
Close commentsAdd reply
Once should have been enough
Posted by on
My daughter got her eyes checked and ordered new lenses for her glasses. The lenses were incorrect not once, but twice and we had to return to the store at least four times before the lenses were correct. Three times to have the lenses put in; the last time the person did not even heat up the frames and forced the lenses out and in; and once to have one lense tightened because it did not fit the eye hole correctly. These frames are no longer available either. I feel this may have been due to the person not heating the plastic frames as she should have done. One of the visits I spoke to another customer having the same "wrong" prescription in his lenses problem. I would not recomment Target Optical to others and we will be finding another eye clinic in future.
Read 9 RepliesAdd reply
User Replies:
NickL11354 on 08/12/2010:
I wouldn't trust an $10 an hour 'Target Team Member' with an eye examination especially when you have to be distracted with those insanely annoying 'walkies' with the garbled speech every 5 seconds.

Goto a real professional optometrist where you may pay more but the job will be done right by someone who is actually qualified
shootingstar1284 on 08/12/2010:
The optometrists are actually real optometrists, Nick. They're not "team members" in the sense that you're thinking. No walkies at all. And their fee varies, but they're not paid like the retail employees you see on the sales floor.
2inform on 08/12/2010:
Add to shootingstar: an optometrist has to take difficult exams to earn this title.
andbran on 08/12/2010:
I disagree. I have bought 3 pairs of glasses from Target Optical and have been very satisfied.
Anonymous on 08/12/2010:
I would certainly hope that these were NOT "Target Team Members" working in the optometry dept, however I would be cautious, just based on the other complaints over these chain type places.
shootingstar1284 on 08/12/2010:
JC-- They're only "team members" insofar as all Target employees are Team Members. And I agree with you. I'm pretty wary of chain places too, but like with all other chains I really think it comes down to the individual store and management. I get my eye exams done at my local Target and I love my optometrist. He's extremely friendly and knowledgeable, takes the time to explain to me the various tests he's performing, and always gives me the best discount he can-- whether it's using my vision plan discount or the current store discount. I've always been more than satisfied with the service. The OP certainly has a complaint, and I would suggest following up with the store's management. I know my store takes complaints about the photo/optical/pharmacy areas very seriously. It's rare to hear complaints about those departments (at least at my store) but they're usually more serious than ones regarding the sales floor. Let them know.
Venice09 on 08/12/2010:
Good comments, shootingstar.

You can get a bad optometrist anywhere, not just at a chain.

I didn't even know Target had an optical center. I wish there was one in my local store.
leet60 on 08/12/2010:
None of the OP's issue is really "Optometrist" related. All of these issues seem to be related to the "Optician" and manufacturing laboratory.

If this Target store is as others I have seen they do not make lenses in house but they are sent to an outside laboratory for manufacture. The laboratory's performance relies a great deal on the in store optician taking correct measurements of the frame, the pupillary distance, the frame PD and segment height if bifocal or multifocals are involved - with these measurements being proper a proper usable set of glasses can be made.
These measurements are taken in millimeters and with a mid to high level prescription even a few millimeters in error can cause distortion in the lens.

As for the lens not fitting the eyewire correctly and falling out, that is the fault of the optical laboratory. A properly cut lens has little to no movement and will not fall out of the eyewire.

Not all frames, even though they appear to be plastic, are meant to be heated. There are several frame materials that don't require heating, and additionally some that heating will permanently damage the frame.

For my money, I go to an Ophtalmologist (a real medical doctor that specializes in eye care) rather than an Optometrist and I buy my frames and lenses from him.

FYI I am a former Optician, formally trained to manufacture and fit eyewear.
PepperElf on 08/12/2010:
personally I don't believe in going to a chain store anyway

growing up we went to a self-employed optician. he competed with the chain stores by having quality service.

I'd suggest trying someone like that... someone who's self employed instead of a chain-store one.
Close commentsAdd reply
Wow What a nightmare
Posted on
HACKENSACK, NEW JERSEY -- I had eye surgery last year. I had very poor vision. I went to target optical to have an exam and order glasses and contacts. The doctor had strong small of onions on his hands as he was examining me. I complained. He kept trying to sell me bifocal lenses that were twice the price. finally I got glasses from a guy who was rude, not knowledgeable and lied about calling me many times. I finally got my glasses. my eyes changes aftre a few months. went back because I had already paid for glasses, exam and contacts. This time. the doctor told me he called in my contact prescription the same day. After 2 weeks of not being able to see I called the district manager. I was told the dr didn't call in the lenses until 1 week later. I was hung up on by staff and told theye were busy with customers. What was I? This goes on and on. I now find out my glasses were even ordered wrongly. Wow these are my eyes. Never go to target optical again. Ignorant, rude, and unprofessional people.
Read 18 RepliesAdd reply
User Replies:
momsey on 11/11/2010:
I just don't know why someone who has a history of eye surgery and very poor vision would go to Target of all places to get their eyes taken care of.

You should be seeing an ophthalmologist, not an optometrist, which I'm suspecting is what Target has. An optometrist is not an MD and is not as extensively trained as an ophthalmologist. I don't understand why anyone would trust something as important as their eyesight to anyone less than an MD!
trmn8r on 11/11/2010:
momsey -> I missed that part. My mom had eye surgery in her later years, and we had a ophthalmologist with very sophisticated equipment and training during and afterwards.

I later went to a chain eyeglasses place for my first glasses, and it was a stark contrast. They got the job done (after 5 visits), but the level of skill and equipment was definitely several rungs down. So I would agree with you.
db1105 on 11/11/2010:
Target, Walmart, Sears, etc., and other same places are last on my list when needing an eye exam andmhaving my vision corrected. I'm not surprised at the poor service.
momsey on 11/11/2010:
dahlia, I'm not sure why you chose to send me a private message instead of give the further information on the review, but I did not call you or anyone else stupid.

And ophthalmologists CAN and DO prescribe eyeglasses. I've never seen an optometrist in my life and I wore glasses for years. Some ophthalmologists don't SELL eyeglasses, but they can write the prescription and send you off to a Lenscrafters or wherever. No exam needed, just hand the prescription over and pick out your frames.
MRM on 11/11/2010:
Shame on you, Dahlia!
Anonymous on 11/11/2010:
An optometrist certainly is an MD, they have a 4 year Doctor of Optometry degree and specialize in vision and eye disorders. An ophthalmologist is a fully trained physician with additional training in ophthalmology and specializes in eye diseases. Big difference..I wear contacts but don't have any eye diseases or history of eye disease in my family so currently there would be no reason for me to see an ophthalmologist. In the case of the OP, it does sound like she would have been better off seeing one vs an optometrist.
leet60 on 11/11/2010:
@justcause, I will have to disagree a bit with your statement. An optometrist, does indeed have a Doctor of Optometry degree. That no more makes them a medical doctor than it does one who holds a doctoral degree in any other field of study. An "MD" is a Medical doctor, there is a big difference.
MRM on 11/11/2010:
So that's what D.O. stands for by their name.
Anonymous on 11/11/2010:
A D.O. is a doctor of Osteopathic medicine; a bone doctor
Anonymous on 11/11/2010:
An optometrist is an OD, not a DO.
Anonymous on 11/11/2010:
Point taken, leet, thanks for the point was that it's not necessary to see an ophthalmologist unless a person needs medical care for a disease, for example. I actually looked this up with my ins provider after reading it earlier and my ins won't even cover an ophthalmologist unless it's for a stated medical reason, like a referral from my optometrist or a specific diagnosis of a disease.
Anonymous on 11/11/2010:
The insurance company I work for only covers eye care for cataract surgery, but they offer a supplemental vision plan
momsey on 11/12/2010:
But you don't always KNOW if there's a need for medical care for a disease, right?

I've never had a problem getting insurance coverage for an ophthalmologist just for my yearly visits. But I can understand if it's not covered by some insurance plans. And who knows what's coming down the pike.
momsey on 11/12/2010:
And while we're at it, a DO is a doctor of osteopathic medicine, but it's not a bone doctor.

Doctors of osteopathic medicine (DOs) practice a whole-person approach, which means they consider both the physical and mental needs of their patients.
McKimberly on 05/03/2011:
A bone doctor is an orthopedic surgeon.
McKimberly on 05/03/2011:
A bone doctor is an orthopedic surgeon. A four year degree of optometry does not make one a medical doctor, just as a chiropractor is not a medical doctor. An MD goes to at least four years of medical school and then is officially an MD. If the MD wishes to specialize, such as orthopedics, or brain surgery, etc., they must complete a residency of at least four more years in that particular field.
Anonymous on 05/03/2011:
secretinfo on 11/17/2011:
An Optometrist (OD) is a VISION specialist and an Ophthalmolgist (MD or DO) is a Surgical Specialist. As far as primary medical care (eye infections, minor injuries, allergies, etc) of the eye BOTH are trained to diagnose and treat. If you need better vision go the optometrist. But we would advise going to a private optometrist rather than a chain-store.
Most really good MDs don't do their own refractions because they are too busy doing surgery. They will admit that optometrists do that better and will often hire them to do vision and primary medical care in their offices
Close commentsAdd reply
Save your money
Posted by on
HOLYOKE, MASSACHUSETTS -- My first and absolutely the last time I will use Target Optical. The personnel are not trained to measure for a proper fit of glasses. I had to return 3 times to have the frames adjusted. Still not right. I also had to have 2 doctor's corrections thinking it was the prescription. It turns out that the lens was not corrected to the right specifications. They took part of the 1st correction and just combined it with part of the second correction. No wonder it wasn't right. I found this out after finally going to another optician and having my eyes checked again. He informed me that they had not done it right. Now, my 90 days is up.. had to pay for another pair of glasses! Poor quality lenses, poor service. Poor technicians. Never again.
Read 3 RepliesAdd reply
User Replies:
bcd on 02/15/2010:
“… going to another optician and having my eyes checked again.”

It seems logical to have checked the glasses for the proper prescription before having another eye exam.

Opticians don’t check eyes. They make prescription eyeglasses.
Anonymous on 02/15/2010:
I go to Costco for my contacts and back up pair of glasses. I was having a hard time choosing a pair to fit my face (I am tiny) and one of the men working there picked out a pair that fit me perfectly.
andbran on 02/15/2010:
I have bought glassed from Target and had a problem
Close commentsAdd reply
Target Optical Waukesha Wisconsin 42 days for contacts
Posted by on
2401 KOSSOW RD, WISCONSIN -- Ordered contacts November 4, 2009
Called to check on status of contacts the week of Thanksgiving. Target said they had not arrived and would call.
Called first week of December. Manager stated her employee forgot to place the order. Assured me she, the manager, would call me within three day.
No call, no contacts.
Received contacts 42 days after they were ordered by me calling the manager again. She said she was busy and forgot to call.
Asked for reimbursement.
The manager said she would contact the regional manager by Dec. 17 and assured me she, personally, would call me back. I asked "By This Thursday, Dec. 17." She said YES.
Called today December 19th 12:25PM, she told me she was too busy to give me the regional managers name or number, she had contacted him and he did not respond.
She again assured me she would call.
Disappointed in her lack of professionalism and without her responding or giving me contact information her manager will never know this incident ever occurred. It should be noted in all my life I have never written a negative response on the internet. I do not know what else to do. I have talked to her in person as well.
A mom of four kids who doesn't want her time wasted by responses that are not true.
Read 14 RepliesAdd reply
User Replies:
Anonymous on 12/19/2009:
What kind of reimbursement are you asking for?
Buddy01 on 12/19/2009:
Free contacts?
Ytropious on 12/19/2009:
It's Christmas, they're too busy to be calling customers over petty issues.
Anonymous on 12/19/2009:
Contacts come from the manufacturer. If they are not in, they aren't in. Exactly where do you suppose they should get them? From the air? Mine took 3 weeks to come in. I have a jacked up prescription. If your prescription was of the norm they would have them in stock. Obviously this is not the case.

People really just make me want to scream.
Principissa on 12/19/2009:
LadyScot, if you read it the manager stated that the employee forgot to place the order entirely so the manager placed it almost a full 3 weeks after making the order. This woman got screwed six ways from Sunday by this place and she has every right to be mad. She got the run around from the manager, which is totally wrong, and was lied to. Nowhere in the review does it say that the manufacturer screwed up, this is all on Target. For real, you need to take a chill pill and stop being so darn negative all the time. It's not always the customers fault when stuff goes wrong. Sorry that your job sucks and you hate people, but don't take it out on others, it's not their fault.
Anonymous on 12/19/2009:
(BA) Princi
jktshff1 on 12/19/2009:
BA Princi, why someone would go to a target for glasses is beyond me in the first place.
laklisa on 12/19/2009:
I suggest trying to contact the customer service of the store and see if they would provide the name for the regional manager.
Abbie13 on 12/19/2009:
I have to agree it's on Target the optical failed. My gf got her glasses from Target , which are very nice and she always gets asked where she got them, but getting them was a hassle the manager of the optical was rude when we called to see if they were in she stated that she was in a meeting and would call back then hung up the phone. Never heard from her so we called back and got someone else who was very pleasant and said they were in a we could pick them up anytime.
Abbie13 on 12/19/2009:
some additional info Target Optical is a licensed business within Target Corporation. Luxottica acquired Target Optical in 2004, who has been operating since 1995.
Principissa on 12/20/2009:
I'm just saying, you immediately think that the customer is lying, that it's the customer's fault, but clearly in this case it was not. You do this in every single review and honestly it gets old. I don't hate anyone, and while this site is based on other people's opinions of things, I do not make it a point to accuse every single poster of lying or being wrong or blaming them unless I am absolutely 100% certain it is their fault entirely.

Why would a manager tell a customer that an employee of theirs never placed the customer's order unless it was the truth? Why would they want to deal with a super angry customer? The manager could have easily just lied and said it was a manufacturer issue, but had they done that, the customer could have called and got a different story from the manufacturer making this poster even more angry.

It's not that I don't like your opinion, I'm sick of all the snark and negativity that spews out of your comments. I don't even like to comment on reviews you've commented on because your comments are so rude and mean. You say you don't like the personal jabs yet in your last post on this review you write "Contacts come from the manufacturer. If they are not in, they aren't in. Exactly where do you suppose they should get them? From the air? Mine took 3 weeks to come in. I have a jacked up prescription. If your prescription was of the norm they would have them in stock. Obviously this is not the case.

People really just make me want to scream.

Exactly how is that not a personal jab directed at the letter writer? So it's OK for you to make personal jabs at others, just not at you? Gotcha. May every rude word you speak to someone come back at you three-fold for the rest of your life.
Anonymous on 12/20/2009:
When I managed for a nationwide cellular carrier, we went through a huge system revamp. I cannot tell you how many times in a three month period while we got used to the changes I said things like "I'm sorry, it appears my employee did not fully complete your order" or "I apologize, there was a step missed on our end".

There is nothing wrong with a manager admitting error, apologizing, and taking steps to correct things. I usually offered a discount, etc. In collections if a mistake was made all I could to was sincerely apologize and if it involved payments, fix it ASAP.
jktshff1 on 12/20/2009:
I usually explain to a customer that an error was made, and then tell the what I can do, not what I can't. Positive vs Negative.
Anonymous on 12/20/2009:
agreed, shff. Also, offering options so the customer can choose and feel in control helps.
Close commentsAdd reply
Target Optical Lewisville, Texas blew it with me
Posted by on
LEWISVILLE, TEXAS -- I went to this Target Optical in Lewisville thinking "well, it's a department store, but I like all their other stuff, so why not?".

It turned out pretty badly for me. I was rushed through an exam, given defective trial contacts, and they gave me the wrong prescription for the replacements. They gave me no instructions on the kind of contacts I had. They always waited for me to call them to check when my stuff came in, instead of letting me know.
Several times they said they'd get a copy of my prescription for me, and after about 4 times of asking and getting the run-around (they don't even keep the prescriptions there), I finally got it.

The messages did not seem to reach the doctor, and the next shift person did not know anything of the arrangement.

The doctor is only there on weekends and is almost always booked, which makes it difficult for scheduling any follow up.

I finally got my prescription and got out of there to a real full-service optometrist.
Read 7 RepliesAdd reply
User Replies:
heaven17 on 04/03/2008:
Neighbor! I live in Lewisville, too, and I know the Target of which ye speak. Haven't had any experience with the optical portion, though.
cheesecurd on 04/03/2008:
I'm still a customer of Target, just not their Optical department! :)
Anonymous on 04/03/2008:
I had no idea Target had an optical department...interesting...
Hugh_Jorgen on 04/03/2008:
Just don't try and take your eye exam back unless you have a receipt!
cheesecurd on 04/03/2008:
I don't trust them to un-examine my eyes, and besides, I'd never get it scheduled! LOL
Anonymous on 04/03/2008:
I get my eye exams and contacts at Costco. I have always gotten great service and don't feel rushed through the exam. If I run out of my contacts, they always give me a few trial pairs for free while I wait for my order to come in.
Johnetta Horton on 05/06/2014:
The staff were good...but, I was rushed with my exam. Due to the rush. I have been back there four times, and my is ion has not been corrected. I will not use them again.
I like wearing color contacts, so he said you can, but I will need glasses with them. Boy oh boy, this has been a mess every since. I miss using Eye care. If I have to pay more next time...for using someone else I will😡😤
Close commentsAdd reply
Optical Center
Posted by on
GREEN BAY, WISCONSIN -- I visited one of our Target stores and decided to see what the Optical Department was like. I has just recently gotten a prescription and had been browsing frames at other stores. I was really impressed with the personable service in the optical center. The people in the optical department were really patient and helpful. They also offered great advice and they weren't at all pushy. The price was very competitive so I decided to purchase my glasses there. My glasses were single vision, poly-carbonate lenses with EZ-Care. Compared to Sears Optical, I saved over $100 by getting my glasses at Target. They came back in about 3 days and I have been really happy about them. They have a great look to them and they are really comfortable. I will be buying my next pair of glasses at Target Optical!
Read 7 RepliesAdd reply
User Replies:
MRM on 02/25/2007:
Hoorah for Target Optical Department in Green Bay, WI!
Ponie on 02/26/2007:
Glad to see this review. I'll soon be purchasing new specs and will keep Target in mind.
Judi on 03/02/2007:
Just a tip....if you're not gung ho about having the 'brand name' on the bows, go to and you can get full prescription galsses, sunglasses, etc., from 9.00 and up. I have several pair, they are fine though lighweight, and if I lose or break them its no loss. Customer service is quick, however lousey at answering emails! They will answer the phone though. The only thing is you have to know what style suits you best cause you can't try them on, but replacements are not full price.
familytravel on 03/24/2007:
Judi--the problem with buying glasses online is that if you need them ajusted or anything you have to mail them back in. You don't get the personal service, and like you said, you really don't know what you get until you buy. I would rather buy glasses at a store where I get personal service and can buy a high quality product.
gbpackerz on 01/25/2008:
I have to say, I've only been in the Green Bay, WI area for about three years but I've never had a better eye doctor or better service from one either. Target Optical GB, WI (west side) was recommended to me by a friend in my first year living here. I've been here three years now and I visit every year, and would not give any experience I've had with them less than a full 5 stars. The Dr. is very knowledgeable, thorough, and the staff has always been 5 star as well! Would not go anywhere else.
ConsumerJane on 04/05/2008:
Wow, sounds like Target paid you to write this review. Frankly, I've found Target to be a tacky store with tacky merchandise made by poor people who are paid starvation wages. Also, Target has a reputation for discriminating against older workers. So why would anyone over 40 buy anything there?
familytravel on 04/24/2008:
That's very interesting. At this local Target, I can think of over 10 different employee's I see on a regular basis who look to be over 40. Obviously, other people in my area have experienced good service here (if you would take the time to read the comments.) It's so interesting how when people compliment a company people like you jump on their back and accuse them of making it up.
Close commentsAdd reply
Top of Page | Next Page >