Target Optical Dept Consumer Reviews - Page 2

CASTLE HILLS -- Purchased glasses from Target. Was told they would be in no later than 7 days. Well it is over two weeks now and all they can tell me is they shipped and that there is no tracking, so if you want glasses I would not order from Target ever. Such a cluster!!!

TUCSON, FLORIDA -- Liked the optometrist very much but they still have not received my Trial Lenses after 10 days... will definitely not order my lenses through them... how can a big business like Target not have trial lenses on hand like other places... I guess it's back to Costco (much further).

ORLANDO, FLORIDA -- The lenses began to blister and tarnish after a few months of use. After using insurance (and paying for it) guess what??? The lenses had the same problem. Quality poor, I never make my glasses with Target again.

TIMONIUM, MARYLAND -- Target Optical in Timonium has been the best place that I've ever dealt with regarding prescription glasses. I literally just had my eye exam done 2 days ago and just got a notification that my glasses were ready to be picked up. I've had a better than great experience with them 2 years in a row and I highly recommend Target Optical in Timonium looking to buy glasses. I will say that as a man their selection of glasses is a little limited but for what I paid I'm ok with that.

HOUSTON, TEXAS -- After spending over $1,000 in frames and lenses I have found that the lense scratch resistant coating used must be of low quality as the lenses scratched easily. When I returned for a replacement all that was done is offered a discount on a new set. Why spend good money after bad? Additionally, the $300 plus titanium frames broke just after the warranty expired (coincidence?) and again my only recourse was to buy a new pair.

But what really got to me was the less than friendly customer service representative. I understand that they have limitations but why don't they do it in a more friendly, customer centric way? You would think by their approach that they are the only place to purchase eyewear. For this consumer they are the last place I will purchase eyewear.

COSTA MESA, CALIFORNIA -- I am a big fan of Target. I love the store and its products so I was very disappointed by my experiences at Target Optical in Costa Mesa, CA (Harbor Blvd). I had an eye exam and ordered contacts there and they were rude and took almost a month to send me the contacts! I contacts I FINALLY received were awful, causing my eyes to be blood-shot. I have worn contacts for over 10 years and never had any issues until that point.

When I went back to order new contacts (against my better thinking, but again I love Target and it is close by so I thought I'd give them a second chance - shouldn't have!), the receptionist/assistant lady was SO RUDE! Saying my prescription was 6 days expired, she refused to help me unless I paid for another exam. No way; not again! So, I went through 1-800 contacts and the representative called Target Optical to verify my prescription and she too said the Target Optical person was rude!! Save your money and go elsewhere.

My daughter got her eyes checked and ordered new lenses for her glasses. The lenses were incorrect not once, but twice and we had to return to the store at least four times before the lenses were correct. Three times to have the lenses put in; the last time the person did not even heat up the frames and forced the lenses out and in; and once to have one lense tightened because it did not fit the eye hole correctly.

These frames are no longer available either. I feel this may have been due to the person not heating the plastic frames as she should have done. One of the visits I spoke to another customer having the same "wrong" prescription in his lenses problem. I would not recomment Target Optical to others and we will be finding another eye clinic in future.

HOLYOKE, MASSACHUSETTS -- My first and absolutely the last time I will use Target Optical. The personnel are not trained to measure for a proper fit of glasses. I had to return 3 times to have the frames adjusted. Still not right. I also had to have 2 doctor's corrections thinking it was the prescription. It turns out that the lens was not corrected to the right specifications. They took part of the 1st correction and just combined it with part of the second correction.

No wonder it wasn't right. I found this out after finally going to another optician and having my eyes checked again. He informed me that they had not done it right. Now, my 90 days is up.. had to pay for another pair of glasses! Poor quality lenses, poor service. Poor technicians. Never again.

2401 KOSSOW RD, WISCONSIN -- Ordered contacts November 4, 2009. Called to check on status of contacts the week of Thanksgiving. Target said they had not arrived and would call. Called first week of December. Manager stated her employee forgot to place the order. Assured me she, the manager, would call me within three day. No call, no contacts. Received contacts 42 days after they were ordered by me calling the manager again. She said she was busy and forgot to call. Asked for reimbursement. The manager said she would contact the regional manager by Dec. 17 and assured me she, personally, would call me back. I asked "By This Thursday, Dec. 17." She said YES.

Called today December 19th 12:25 PM, she told me she was too busy to give me the regional managers name or number, she had contacted him and he did not respond. She again assured me she would call. Disappointed in her lack of professionalism and without her responding or giving me contact information, her manager will never know this incident ever occurred. It should be noted in all my life I have never written a negative response on the internet. I do not know what else to do. I have talked to her in person as well. A mom of four kids who doesn't want her time wasted by responses that are not true.