Wal-Mart

Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 276 ratings and
922 reviews & complaints.
www.wal-mart.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Walmart in my opinion does not care about the disabled
Posted by on
Rating: 1/51
COLUMBUS, GEORGIA -- My name is Ken.[snip], I am a 47yo male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation ( for info sake I have comprehension and memory issues so I am slow to get things sometimes ) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.

I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy [snip] the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and too my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially billy abecrombe for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.

I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told he that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.

What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy [snip]at Walmart
5448 Whittlesey Blvd # B Columbus ga (706) 322-8801
.Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Walmart.com Account Hacked Gift Card Purchase Scam
Posted by on
Rating: 1/51
During a trip when I had no internet access, my WALMART. COM account was logged into and a Gift Card for $170 was purchased and sent to an EMAIL account specifically set up to get the "gift card" (really just an electronic E-Mail). To make it seem more like I was the purchaser, a Music CD ($2.88) was shipped to the address on file in the account and the thief did not change my password. So, yes, I am at fault for storing a valid credit card with my account. I have deleted my credit card and subsequently deleted my account and made sure I have no other on line sites with credit card information.

I disputed this purchase with both my credit card company and WALMART. COM. WALMART has a policy that gift cards are non-refundable and refused to issue a credit.

My unanswered questions to Walmart are:
1. Why do you allow "gift cards" to be emailed? Or at least make them valid only after a certain period of time so they cannot be used immediately)?
2. Why don't you require the "security code" to the credit card?
3. Why not ask for a security question if the email address is not on file with the account.

I am positive WALMART knows of this scam, as I discovered this has been happening since early 2012. Just do a search on the internet for "WALMART. COM account hacked". At a minimum, WALMART should have sent an email to all of its customers warning them to remove credit card info from the account.

The worst part of this incident, is that WALMART accused me of lying - said that they were not hacked and I must have fallen for a "phishing" email.

The problem with that accusation is that I was in the IT business for 40 years, and recognize "phishing" when I see it. I have only made two purchases from WALMART. COM and my only mistake was storing credit card info.
     
Replies
Great Value? Not So Great if You Ask Me
Posted on
Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by...and that I wasn't in the car wrestling the steering wheel in the opposite direction.

Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.

Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped it's image and product line back in 2009 to include a wider variety of products.

Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dishsoap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.

A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled..."Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed...what a day?

Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.

Grade: F
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Customer Service
Posted by on
Rating: 1/51
ROCHESTER, NEW YORK -- My husband went in the store to return a printer with his receipt. A half an hour later, the kids and I were still waiting in the car. I went in and all these managers are over there being rude and thinking it's something shady.

I went in there and got very vocal. So, they would only give store credit. Then the cashier started to argue with me back and forth. She would not do the refund, trying to start another argument and another girl had to come do the transaction. I told her, that's why she works at Walmart because of that attitude right there. Walmart is trash I will never go there again.
     
Replies
Customer Abuse, Profiling, Shoplifting Accusations
Posted by on
HAMMOND, LOUISIANA -- Hammond, LA Walmart has terrible customer service, overall the employee moral is at an all time low and the manager can care less other than about saving money, or making "the almighty dollar" for Walmart.

We have shopped at Walmart for years. I usually go to the Denham Springs, LA Walmart because the Hammond location has such rude managers and associates, other than a few old time employees that have been there a long time. This means going 30 miles out of the way, to go to another Walmart location as Hammond is the local one.

I do believe that Walmart does racial profiling...and I also think they target lone women many times, to harass. I was accused of shoplifting in the Hammond location 4 months ago, even though I have shopped here for years. My husband and I usually shop together. We had made several recent complaints against bad customer service and rudeness in the Hammond location. No one ever seems to know anything about prices, sale items, out of stock items, etc. Since they remodeled the Hammond store back spring 2009 the service, and horrible customer service has worsened.

My husband had to work nights, so he'd suggested I run to Walmart for groceries. I did...and decided I would "browse" around cataloging possible Christmas gift items, writing prices, etc...at my leisure. I got to the store about 7:30 pm, and spent a couple of hours browsing all departments, and gathering our groceries (almost $100 worth) I used my cell phone, or rather tried to several times (horrible service in the store). I wrote down items prices, made list, chewed some worthers mints I had brought in my pocket as I shopped, and generally took my time that evening.

After checking out with our groceries I was stopped by a guy I knew to be a Walmart employee and a Tangapoha parish sheriffs deputy (working a paid guard detail at Walmart that night). They stopped me right after I left the check out, taking my arms and telling me I needed to go to the back room with them. I smiled and asked them why? They said I must go with them NOW. I said no I would not go with them, and demanded to know what was going on. The Walmart employee said he was Walmart "loss prevention" and I had some of his merchandise. I said yes, I do... I just bought my groceries... I still at this time did not realize they were accusing me of shoplifting. He said, I had "his merchandise" in my purse. I said "Sir almost everything I have came from Walmart... I bought my clothes I'm wearing here, my shoes, my purse, everything in my purse, my groceries, etc." He said, "No you stole some of my items tonight..." I was STUNNED, SHOCKED, hurt, angry, and totally caught off guard. I told him no sire I did NOT.

The cop said if I didn't go to the back room and allow him and the Walmart loss prevention guy to search me he would tackle me and take me down... When I asked the cop what he meant he said would through me in the floor, tackle me and search me right there if I didn't go to the back room with them. I went with them. I told them I did not want to go with them as I had done nothing wrong... I hadn't even left Walmart when they detained me, barely got out of the register line.

They took me to the "back room" a video room where they have crappy blurry video to "watch" potential shoplifters. The Walmart loss prevention guy ran sacked my purse...taking lipstick, and a small can of off insect repellent. The cop told him that doesn't amount to $25 dollars, and Walmart will not prosecute for less didn't he just want to let me go. The Walmart loss prevention guy said NO, he KNEW I had shoplifted, although he had no proof. I saw the video... all it showed was me looking, browsing, etc items, NOTHING showing I'd taken anything.

The Walmart loss prevention guy, first name Tom, kept telling the cop what a "rush" and adrenaline "High" he was on... He repeated this 3 times and the cop finally told him it to "hush" as he should not be saying that in front of me. This guy dug in my purse again coming out with one of my two cell phones. He said that phone was "new" and I stole it from that night, it was "his merchandise". I told him well it had been registered in my name for nearly two years... at this he threw the phone back at me and said "That's not my merchandise."
The cop said they should just let me go when I would not confess to shoplifting after an hour and a half... the Walmart loss prevention guy said NO. They said I could not call my husband or sister or ANYONE. I finally got so fed up after being harassed for 2 hours that I said I'm calling my husband, if you are going to tackle me to the floor and take me down just do it, or either leave me the hell alone and let me call my husband.

They finally booked me for $58 dollars so called "thief" after the loss prevention guy took a small flash light and OPENED batteries I had in my purse, bringing his so called "merchandise" total to $58 dollars making the amount higher, so he could supposedly prosecute me.

I even offered to pay the $58 dollars for MY OWN previously purchased merchandise... he refused. The Walmart loss prevention nut finally came down off his adrenaline "high" after 2 hours and realized he'd MADE A MISTAKE, and he was WRONG. He even stated and I quote, "It's gone too far, we can't just let you go now... it's gone too far. If we let you go now Walmart and I will be liable."

He (Walmart loss prevention guy) wanted to know if I had not shoplifted then why did I have such unusual items in my purse such as a small flash light, small can of Off insect repellent, and extra flashlight batteries. I told him (as IF It WAS ANY of his business) BECAUSE my husband and I have animals on our property 4 miles from where we live and we go there often after dark to check on them, tend, them, check water, etc... He actually then LOOKED foolish. Still he repeated they could not let me go, or they would be "liable"...

HOW can we, as Americans allow this sort of violation of our rights to go on?

I also think that Walmart targets lone women, does racial profiling (although I am a white female) and I also think that had my husband been with me THIS would never had taken place.

BEWARE as this sort of thing happens all over America at any given time at any given Walmart.

This could happen to YOU, your wife, child, mother, father, etc...BEWARE.

We will spend our $10,000 a year, once spend at Walmart, with OTHER merchants now... ones that are polite and actually appreciate our business, and treat US with customer respect and honor, rather than stupid accusations and abuse.

We have hired an attorney to represent me on these bull sh*t charges. Since it has happened I have researched Walmart extensively, and found mine is not an isolated incident but a regular occurrence at Walmart across the country and even in other countries. There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people.

HOW SAD... WE need to stop this... be outraged by it and in God's name NOT let this giant get away with this sort of thing.
     
Replies
Bless Me Father For I Have Sinned - I Went Shopping at Walmart
Posted by on
It was late. It was dark. The roads were deserted. No one was looking. So I put on my sunglasses (yes, I wear my sunglasses at night) and snuck over to the 24-hour Walmart in search of a purple tablecloth. I had exhausted all other options, so Walmart was my last resort.

Since I don't shop there anymore, I was somewhat unfamiliar with the new layout. I had only seen it once or twice before, but I found my way to Housewares quite easily. To my surprise, there was a large selection of tablecloths, but not one with even a hint of purple, as I suspected. The department overall was well stocked, but the prices were not very competitive.

The store wasn't crowded so I decided to walk around. I realized how much I disliked the new layout, and that I really missed the old one. As I tried to picture it in my mind, it brought back a lot of memories. I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice. He bought a lot of stuff there and got great deals back then. His allowance went a long way!

Now the prices aren't so great and neither is the merchandise. I did some comparison shopping with the items I recently purchased from Kohl's. Although the quality of Kohl's clothing has diminished slightly, it's still miles above Walmart's quality. And after all the discounts, I paid less for everything I bought at Kohl's, including shoes.

I breezed through the produce and meat departments just to see if the quality had changed. The meat still looked suspicious, but the produce didn't seem so bad considering it was late at night. The selection wasn't as good as my usual supermarket, and the prices were the same or more.

I moved on to the bakery, and boy did it smell good. Other than the bread, I think this location actually has a decent bakery. The prices were not competitive, but the selection was quite large.

My last stop before leaving the store was the Health and Beauty Department. Again, there was a large selection, and the shelves were fully stocked. But the prices were not competitive enough to bring me into the store.

I didn't go through Electronics because I didn't want to be tempted to buy a movie. That department was expanded when they did away with the Fabric Department and downsized the Crafts Department. I guess there's more money to be made from selling electronics.

As I walked to my car, I came to the conclusion that I wasn't missing anything by not shopping at Walmart. The only thing I missed was the times I shopped there with my son. I have Walmart to thank for those memories.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Walmart ethics/Respect for individuals
Posted by on
Rating: 1/51
PLAISTOW, NEW HAMPSHIRE -- I have been a customer at your Plaistow NH Walmart Store for years. I am also an ex employee of two of your stores that one included.

On July 14 2012 I had placed an order threw Walmart.com to be picked up at the Plaistow Nh Walmart location. I had done this using my boyfriends Rogers account threw Paypal.
We had been having a troubled relationship so unknown to him I ordered way over my usual limit that he gives me. Pay pal withDrew the money from the account and sent it to Walmart.com. I have a receipt for this transaction. When Walmart.com called my boyfriend he had refused the order because it was expensive. Walmart.com had automatically cancelled the order. I had not known this and had gone to pick it up. The employees couldn't find me in their handheld or the register. They thought my order to not have been placed so I had to drive all the way back home to replace the order. The money had already been taking out of the account and there was a limited balance left so I had to revise the order. I replaced it printed out the order and copies of my Paypal. And Waited for Walmart to call. They told tell me this order wasn't ready still after a couple of hours I checked the website and it said it was cancelled. I said forget it and placed my order with Best Buy instead ordering all the same merchandise that I had on my Walmart order. and went there instead because it was so frustrating.

On Sept 2 I had placed another order for pick up in the Plaistow, NH store. I had gone to Walmart.com again Once again I get there and they cannot find any record of this order. While I was there I I had three associates tell me they couldn't find it there was no record once again. All these items were instock in store on the computer. They had given me a million stories and excuses and I said that Paypal had already taken the funds out of my acct. and I needed to cancel it then. So I could go pick up another present someplace else. By then I was there for an hour and a half already. It was very aggrevating. this kept happening. wasting my time and no one was getting me any answers. I still needed a present and all my funds were transferred to Walmart.com on an account that wasn't registering on the computers, So now I'm extremely aggrevated because they can't cancel something they can't find, So I can't get the money put back into my account. So I asked for a manager and the Assistant manager Dixie went out back to find out what was going on. twenty minutes later still no one. And they can't do anything by then . I Told them they should have told me that or at least kept me up to date with what was going on. When I got home there was a message to my boyfriend phone (who also happens to be an assistant manager at that Walmart) that I was down there causing a scene and that he should give me a call and take care of it. First of all I said we were working on our problems so he had no idea what was going on in my life right then. She had no rights to tell him where I was and what I was doing ordering and to take care of it. That was very much out of line and my business is personal. When I got home my order was canceled. It had been canceled by Walmart.com.

Now Walmart.com doesn't notify me its canceled so I call them. They said there wasn't anyway to verify my payment and how it was made. They already new it was paid for by Pay Pal. Well I guess the problem was that since he cancelled the first order they cancelled everyone after thinking it was a bad acct. so they had to refund Pay Pal for the payments. But because Walmart.com cancels them they don't end up going through their handhelds for processing. And then it seems to take forever to get our money back. So I lose twice over.
Now once again in October My Boyfriend had placed an order threw there (but in the mean time he has no idea as to what's going on with my shopping habits. And went to pick it up. It was an in store item.. He was limited for time and in a rush He got the TV gave them his paid receipt and left.
Now me and my boyfriend Roger HAD resolved our issues. And yesterday he was called to the office to be reprimanded because I ordered items off his Paypal acct. Now if they are cancelled orders placed and done at home how does it becomes any of the stores business? Why is my boyfriend Roger held accountable for orders that are placed at home just because he is employed there. Isn't our life personal? The very slanderous AP Associate Mathew[snip] that was there told him that I place orders cancel them and pick the merchandise up with fake forms before it can be cancelled in the system, Threw experience of many cancelled orders of Walmart if the order was cancelled it disapeears right away in the system and there isn't even anytime to put the order together. Now he is telling my boyfriend that I take the items and walk out of the store with them. So because of his really poor job skills. And his apparent wanting to make himself look really good for some reason. He spread gossip lies and untrue remarks about me. My boyfriend still had no idea what happened and was blind sided but wanted to take responsibility for something (guilt over or own personal problems prevailed) and was coersed into making a statement. He lost his job. All he knows is that I did have some new stuff but it was stuff purchased at Best Buy when my Walmart order wouldn't go threw. So they are pretty much the same items. Walmarts AP had stated I was a thief and had screwed the system canceling the order and saying I picked up merchandise and walked out of the store without paying for it. I never picked up an order. There would never be an account number a pick up form a singnature or anything on Walmarts camera to suggest otherwise. This man is spreading lies gossip and Untrue facts accusing me of something that never happened.
He has totally invaded my privacy embarrassed me by belittlinging me and saying I'm a criminal. Well if he did his job he would have called Walmart.com and seen that they cancelled the orders and maybe if he did his job and went through the tapes and could point me out in anytone of them being anywhere near merchandise. Instead he has been spreading vicious gossip and lies. He could have at least questioned me since it was my order my cancellations my shopping trips to the store and I could have explained the whole story to him. Now because apparently AP has a personal problem with me in order to degrade me the way he did. My boyfriend isn't sure what happened and what kind of person I am cause he was trapped in a room with cooworkers where they were filling his head with nothing but bold faced lies.


Attached is the copies of my orders the cancellations the payments threw Paypal and the only merchandise I ever had my hands on was threw Best Buy that is also included. I would really appreciate some help As soon as possible in regards to this matter. Not sure who is accountable Walmart, Walmart.com For sure AP
Thank you Dawn Phillips Ellison
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Black Grease All Over Driver Carpet
Posted by on
Rating: 1/51
DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black [grease] all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Actually it is a walmart.com complaint
Posted by on
Rating: 1/51
MISSISSIPPI -- When ordering on line, it doesn't tell you how many come in a box and you can't see it when you blow up the picture of the product. Usually I buy a variety box at Sam's but the chocolate peanut butter is horrible so I decided I would order a whole box of just the ones I like. I pay around $18.00 for a variety box of 12 at Sam's. They are not telling you how many on Walmart.com and charging $21.00 for six bars. What a rip off.
I just saw in the Q&A section that someone asked how any was in a box. I sure hope that if there is a Hell that Walmart burns in it.
I have the gastric sleeve surgery and I need this product. From now on I will just order from premierprotein.com. It is much cheaper and they have more flavors.
Oh and because of some kind of glitch in the ordering system it said I could NOT have it sent to my home it had to go to either the store in Biloxi or the store in Pass Christian. When I tried to explain why UPS delivered a package there to the store that should have been sent to my home, the store associate in electronics talked down to me like I was stupid and I even explained it again to him when I went to pick on the package and he wouldn't't listen he just kept trying to make me think that I did something wrong.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Larvae in chicken noodle soup
Posted by on
Rating: 1/51
LEEDS, ALABAMA -- Bought a can of family size Great Value chicken noodle soup. Found larvae when attempting to eat. The fine folks at Wal-Mart were contacted but couldn't be burdened with a reply (no inquiry as to lot number, date, etc). I guess you should check your canned goods? I'm not sure they care?

Leeds Walmart, Leeds, AL

I've since filed with the FDA (no response as of yet) and the USDA. Walmart deleted any mention of contaminated food posted on their Facebook page. Coincidentally, this did not invoke a response either.

My mother ate a bowl of this soup before I discovered the larvae. I hope no problems arise, but it's disgusting.
     
Replies
Top of Page | Next Page >