[X]
Feedburner count

Wal-Mart

Star Half star Empty star Empty star Empty star
897 Reviews & Complaints
www.wal-mart.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Walmart.com Account Hacked Gift Card Purchase Scam
Posted by Pakettle on 03/09/2013
During a trip when I had no internet access, my WALMART. COM account was logged into and a Gift Card for $170 was purchased and sent to an EMAIL account specifically set up to get the "gift card" (really just an electronic E-Mail). To make it seem more like I was the purchaser, a Music CD ($2.88) was shipped to the address on file in the account and the thief did not change my password. So, yes, I am at fault for storing a valid credit card with my account. I have deleted my credit card and subsequently deleted my account and made sure I have no other on line sites with credit card information.

I disputed this purchase with both my credit card company and WALMART. COM. WALMART has a policy that gift cards are non-refundable and refused to issue a credit.

My unanswered questions to Walmart are:
1. Why do you allow "gift cards" to be emailed? Or at least make them valid only after a certain period of time so they cannot be used immediately)?
2. Why don't you require the "security code" to the credit card?
3. Why not ask for a security question if the email address is not on file with the account.

I am positive WALMART knows of this scam, as I discovered this has been happening since early 2012. Just do a search on the internet for "WALMART. COM account hacked". At a minimum, WALMART should have sent an email to all of its customers warning them to remove credit card info from the account.

The worst part of this incident, is that WALMART accused me of lying - said that they were not hacked and I must have fallen for a "phishing" email.

The problem with that accusation is that I was in the IT business for 40 years, and recognize "phishing" when I see it. I have only made two purchases from WALMART. COM and my only mistake was storing credit card info.
     
Read 61 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2013-03-10:
I don't see how you can prove that WalMart's site was hacked versus someone simply got your login information.

I don't know how WalMart's site works; the few I use that keep my credit card on file do not require a security code.
Posted by clutzycook on 2013-03-10:
You did the right thing by removing the card from your account. You should also report the fraudulent activity to your credit card company if you have not done so already.
Posted by Gmorgan on 2013-03-10:
Same thing happened to me, $200 gift card purchased. Another friend had it happen as well. I printed out an identity theft form from Walmart and faxed it to Bentonville, they credited the $200 back within a couple of hours.
Posted by QuirkyKarma on 2013-03-11:
I made an order through their website on March 8th and tonight I got another e-mail thanking me for my order. Someone used my check card number to purchase a gift card from your site. They didn't just use my check card somehow my Walmart.com account was also used to make the order.

Luckily I was able to log into my account and cancel it right after I got the e-mail. If I hadn't be online at the time the order would have gone through! The e-mail it was supposed to be sent to was a Gmail e-mail which used a Vietnamese name.

I will be contacting WalMart Corporate Offices in the morning to see if I can get more information from their end about this order.
Posted by SusanV on 2013-03-11:
The same thing just happened to me on 3/6/13. Someone gained access to my walmart. com accout and added prepaid phone e-cards to my order. (I had added a couple of things to my cart the day before, but pt checked out.) They used the card I had on file. Fortunately, bot walmart. com and discover figured it was fraudulent and cancelled the order. It happened at 2:16am, and I did not see the "Thank you for your order" email until 7am. Plenty of time for the thief to get away!
Posted by kjsphat on 2013-03-11:
Thanks for the good review. After reading this, I immediately got into my Walmart.com account and deleted all my credit info on file.
Posted by k. hedrick on 2013-03-11:
just received something in the mail-Sim card from Walmart.com on 3/10/2013. I did not order this and went to check my Walmart.com account to see what was going on. When I tried to log in, it would not let me and told me there was no account associated with my email address. We called Walmart.com and were told that on March 6th someone changed our login email address and placed an order of $430.00 worth of prepaid phone ecards that were sent to an email address which they could not disclose. Apparently the same email address that they used when they changed my login information. Walmart will not tell me the email address that they used even though it is on my account. We had to get a new credit card with a new account number because we are afraid that they have access to our card to use anywhere now. I am so upset at Walmart's lack of concern. They sent me no email telling me that someone had changed my account login information. Usually, you would receive an email and it would tell you to let them know if this was not you. Needless to say, we have closed the Walmart.com account and are going to have our credit card deal with the fraudulent charges so that they are removed.
Posted by martfern on 2013-03-13:
I got hit on this, too; so this is not just you guys. Walmart is getting hit by hackers, all the time. This has NEVER happened with my Ebay or Amazon accounts. What pisses me off is that Walmart did not make it clear, over the phone, that they knew what was going on and instead kept asking me if I had bought these things.
Posted by Loopy on 2013-03-16:
Did they buy the gift card before the cd was delivered to your house?
Posted by Tip on 2013-03-17:
I logged into my bank account and notice a $200 purchase from Walmart.com Tried calling walmart and have not been successful in speaking with someone due to it being the weekend and after business hours. I tried logging into my Walmart.com account and was inform that my email address was not valid. So I logged into my email and see that on March 13 I received notification that my Walmart.com account information had been changed and then another $200 purchase for and E-Gift card. I immediately called by bank to have my account blocked. Very pissed with Walmart to say the least.
Posted by Stephanie on 2013-03-20:
I recently had my account hacked, March 14th, and spoke to a Walmart.com representative yesterday, March 19th, after having filed a complaint with the Better Business Bureau and the representative basically said its up to the customer to fit hackers and investigate and I wanted to ask her how the hell do customers investigate someone hacking their account? Mine was some kind of electronic card they ordered so Walmart.com should be able to track the email that got the card information or phone number, etc. that got it but the representative said they won't do anything but she will credit my credit card as a one time courtesy thing. Did several searches online and found several people have had their Walmart.com accounts hacked just this year and those are just the one that have complained so I'm sure that number is double or more. Seems for a company as large as Walmart, they would investigate and prosecute these hackers and take better security measures to prevent this from happening in the future. Poor customer service like I received shows that Walmart.com doesn't care about their customers or want their repeat business. And I got an email saying my Walmart.com account information has been updated and if I didn't initiate this, call them immediately and it gave a phone number and I called immediately and apparently they are not open 24 hours so I asked her what the point was of sending out an automated email to call immediately if they are not open? Just got a bunch of excuses. I sympathize with everyone who has had their account hacked and maybe if enough of us complain to places like BBB, Walmart will do something about it but I doubt it.
Posted by Wendy on 2013-03-22:
Happened to me this month! Walmart basically pointed me at my bank, and that dispute process is ongoing. Mine happened in the middle of the night on a Sunday and I did not know about it until the next morning - too late to cancel and on a weekend I could not speak with anyone either. They need to up their security and procedures to make this a less attractive pathway for thieves.
Posted by Shel on 2013-03-23:
It happened to me today. Someone logged into my Walmart online account, changed the shipping address, and ordered 3 video games. I stupidly kept my Discover card kept on file and it was used. Amazingly, WM canceled the order 10 minutes after it was placed. I didn't know about this until I checked my email hours after it occurred. I called Discover, card was canceled and gave them the address where order was to be shipped. Doubtful anything will happen to the individual who attempted fraud.
Posted by Donnie on 2013-03-23:
Happened to me yesterday. Somebody ordered a laptop. The first one didn't go through so they tried again. I would have never know this if I didn't sign up for text alerts from my bank. Every time my card is used I get a text. Saved me from a lot of headaches. Thank God the bank reversed the charges. Called Walmart and they just acted like it was just something that happened. It makes me so mad. Done a search of walmart.com hacked and there are tons of people this is happening too. You would think Walmart would do something about this. I spent 3 hours this morning changing my email and all my passwords. I will never will buy from walmart.com or any other site again.
Posted by Cass on 2013-03-25:
I woke up on 21st and there was an email stating I changed my Walmart.com information. I tried to log in and the site stated my email was not found in their system. I quickly logged into my bank account and found a $66 dollar charge from Walmart.com. I called their customer service department who was skeptical of me because part of the shipment was being sent to my house. I told the representative I couldnt log in and i didnt order anything. She cancelled part of the order but said the other part was emailed. She refused to provide me with what was ordered but did cancel my Walmart.com account. The representative even implied it was my fault my account was hacked into. As for a refund
Posted by EJ on 2013-03-26:
Add me to the list of those who have been defrauded via walmart.com! I woke up the morning of Sunday the 24th and found a confirmation email from walmart.com, thanking me for my purchase. I opened the invoice and a purchase had been made overnight using my stored debit card. The thief purchased a router, protection plan for the router, and $200 in eGift cards. The router was being shipped to my house, I presume as a decoy to make the order look legit and not draw the attention of walmart's fraud flags. The crook sent the eGift cards to a yahoo email address. I immediately cancelled the card, filed a police report, then called Walmart.com support. (Walmart's customer support lines are actually open starting at 7am on Sundays, BTW.) The lady on the phone actually did not act shocked at all by what happened and immediately went through the drill of shutting down my account and attempting to reverse the charges. That was unsuccessful, but luckily my bank is getting my money back. I sincerely believe that walmart.com's online customer database has been compromised, and I do not think that Walmart is taking steps to protect their customers. I firmly believe that walmart.com should be banned from selling eGift cards until they can get the fraud under control. Way too many people are being defrauded via this retailer. I believe a federal investigation should be launched. Also, the password I used for my walmart.com account was unique, and I use a Mac computer which is 100% malware free. I work in IT and I know how to protect myself. This is what leads me to believe that walmart.com's customer account information has been compromised by hackers.
Posted by RB on 2013-03-26:
Add me to the list, just received an email thanking me for my order...and an email identifying that my account information had been changed. Order was for oil of olay to my house, and two "email delivery" for Straight Talk unlimited Text, talk, and web access 30-day service. Each were valued @ $45.00.

I called Walmart.com, they told me "that the order did not pass all of their security features, and was not processed." Walmart would not confirm the email account
Posted by ABC123 on 2013-03-26:
I just checked my email today and received 2 emails from walmart.com yesterday. The first one stated that I have made change on my username, password, email address etc and the second one was about my order for Dog food and T-Mobile $50 Prepaid Mobile Broadband Pass. Total charge was $69.xx. I called Discover, and they said I was protected and not obligated to pay for this transaction. I also called Walmart.com and the customer service said she would try to stop but was not guaranteed that I would be all refund and I canceled my account with them. I will wait and see if I will get charge on my Discover or not..
Posted by So mad on 2013-03-27:
Just got off the phone with walmart and my bank. Same thing happened to me. They ordered phone cards to be sent through email (the email address they changed mine to) and an item from a marketplace seller to be shipped to me. I haven't gotten this resolved yet but have already contacted my bank. Walmart was less than helpful stating that you dont have to have the password for an account to change the email for said account. WTH??? I have never heard of this. I deleted my card from the account, but I did not close the account yet. I want to make sure the orders are canceled first. I have the email address they used, even though Walmart wouldn't give it to me. Not like that will help...ugh...such a hassle!!! I hate walmart!!
Posted by ex-customer now on 2013-03-29:
On Sunday 3/24/13 I got 2 emails from Walmart, one right after the other.
The first email thanked me for my order, the second said my account info had been changed.
A T-Mobile phone card was ordered to be delivered via email to a new email address, a small item, for a couple of dollars, also ordered, was to be delivered to my actual address.
I think this is done to make it seem like it was actually me ordering everything.
I called Walmart right away, within a couple minutes of the email, they sounded like they were being helpful, they said that they would cancel the order, they said they would close my account.
I was relieved.

Today, the small item I never ordered, arrived in my mail.
I looked online, my credit card was charged.
I canceled my CC today, and filed a dispute of the charges.
I can't see myself ever ordering from Walmart.com again.
Posted by A Frankpane on 2013-04-03:
DO NOT ORDER BY CREDIT CARD FROM "STONE" WALMART. IF YOU DO YOUR ASKING FOR TROUBLE
Posted by Lynelle Nowlin on 2013-04-03:
In October of 2012 after paying my Walmart bill on line I was about to close when a very large Walmart logo appeared on the screen.With that logo there was a request that I click on the next page which I did.There was a big fireworks display that said that I had won a $1000 dollar gift card and that I needed to click on the next step to claim my award.After clicking on several more steps I realized I had been duped but it was too late.A virus had been implanted into my system what wreaked havoc.I had to end up calling two diffrenet services to clean up my computer.I realized later that although the fake Walmart logo was extremely similar to the real Walmart logo,it indeed was a fake.I was told by a servicer that the hackers were monitoring everything I did on the computer in the hopes of catching me using account information that would allow them to hack into my bank accounts,etc.It was suggested and I did buy some virus and hack proof spyware that has worked marvelously ever since.My son had told me 2 years ago when I bought my computer to buy some protection but I did not want to spend the extra money.Now,I am grateful that the 45 dollar investment has paid off.
Posted by Really? on 2013-04-03:
Walmart, in general is pathetic. Sam Walton must be spinning in his grave! I personally boycotted Walmart when they refused to accept checks from my church so that I could purchase gift cards to replace my blood-damaged clothing when my nephew was brutally murdered in our home. They said, "Even if the finance person was present with the checks, they wouldnt accept them. I went elsewhere and got Master Card Gift cards. That is $1,000.00 and much other funds that Walmart wont get because of how they treated me. Stand your ground with them!
Posted by Security Code? on 2013-04-04:
Same exact thing happened to me! Two emails
Posted by LittleVoiceInSeattle on 2013-04-05:
I received an email from AmerExp on 3-24-2013 that someone was trying to charge at both Walmart.com and Frys.com using,y AmerExp card. I immediately shut down my Walmart.com account where Walmart had stored my card info. Then using the same ID and password I had used at Walmart.com I opened up the bogus Frys.com account set up by the thief(s). In that account there was a shipping address to an apartment in Houston, TX. I then called Fry's fraud department and told them to remove the account. Fry's did it immediately. Then I called Walmart and after quite a stall was finally connected to their fraud department. Walmart is not protective of their customer's identity or security! I also filed a police report with the Houston Police Department giving them all the information I had found from the Fry's account and researching the occupants of the shipping addressed. Luckily for me, American Express refused to honor the charges and nothing was shipped. I called AmerExp and sent them all the info from my research, and the two contacts with Fry's and Walmart. Lesson learned - absolutely no shopping again at Walmart.com or even the brick and mortar Walmart with any credit card. What will wake up the executives at Walmart to protect us? Only negative publicity - so please contact your local TV station consumer reporter and blab your sad tale to them (or newspaper or Internet blog such as this). A little voice can effect a big change if it causes enough negative publicity for Walmart.
Posted by Krystal on 2013-04-08:
I don't trust anything about Walmart. I like to avoid them. As Costco starts opening up, I hope he takes all Walmart business from them and those greedy crooks go out of business.
Posted by Happened to Me on 2013-04-08:
I had the same thing happen with the walmart.com account. I did not approve them storing my credit card number when I place an order about 1 month ago, but I guess they did anyway. Then last week I got the email that I had placed an order and that I had changed my email address.

The order was just under $50 so I assume I am going to be out that money since that is the amount I am at risk with the credit card company.

Now my email address is also being used by a person with a Houston, TX address.

I am very nervous what else this will lead to.

Big mistake using walmart.com in the first place.
Posted by MeToo on 2013-04-12:
This happened to me today. Two emails with products less than $5 along with $60 Virgin Mobile e-gift cards. Another email saying one of the orders could not be processed and cancelled. Then another saying my info had been changed on my Walmart.com account. Called my credit card company first who cancelled/disputed the charges and cancelled my credit card then called Walmart.com. Credit card company says I am fully protected from fraud, so hopefully everything is resolved from my end.
Posted by i got spam order last night too on 2013-04-24:
Receipt for $200 Walmart eGift card order came in my email last night. I discovered it 3 hours after the email was sent and I canceled the order immediately with Walmart. Walmart sent an automated email saying I had canceled before the order was filled so I wasn't charged the $200. I canceled my Walmart account and sent email to Walmart about my account being hacked. It's 12 hours later and I haven't heard from Walmart.
Posted by Update: I got spam order last night too on 2013-04-25:
Walmart responded to my canceling $200 spam with this message....

---------------
Thank you for bringing this unauthorized charge to our attention. We understand how scary this can be. Here are the steps we’ve taken to help protect you and the steps we recommend you take to protect yourself in the future.

We’ve sent a request to our Finance Department to lock the affected Walmart.com account and we’ve deleted any saved payment information from your Walmart.com account to help prevent future unauthorized activity.

If your credit card was charged for this unauthorized order, please contact your credit card issuer to alert them of unauthorized use and dispute any charges. Working with your credit card company is the best avenue to recover unauthorized charges and protect your account.

If you believe your physical credit card or credit card number has been stolen, please contact your credit card company to cancel the card. If someone has accessed your Walmart.com account, the only payment information that can be viewed there is your billing address and the last 4 digits and expiration dates of your credit cards.

If your Walmart.com account was affected, please reset your password:
Go to www.walmart.com
Click “My Account” in the top right corner
Click “Change Name, Email and Password”
If you use the same email address and password for accounts other than Walmart.com, we recommend changing your passwords at these sites as well. For additional information about our privacy and security policy, as well as online safety tips, please visit http://corporate.walmart.com/privacy-security/.
-------------
I hope this info can help someone else.
Posted by miamiblonde on 2013-04-29:
had the same thing happened to me.
i even got a confirmation email.
thank god the bank alerted me.
card was cancelled immediately.
tomorrow need to go appeal this.
they actually tried a second time to do this.
then i got an email from walmart that i left something in the cart.
and this is because i saved a credit card on my account.
no more.

Email to uifaadkins@hotmail.com
$200.00
Gift Options:
Emailed items do not have additional gifting options. Your customized message will be included in the email.
Subtotal: $200.00
Shipping: Free
Estimated Sales Tax: $0.00
Subtotal for this Shipment: $200.00
Purchase Summary

Order Date:
4/25/2013
Order Number:
2677023-xoxoxox
Subtotal:

$200.00

Shipping:

Free

Estimated Sales Tax:

0.0

Order Total:

$200.00
Posted by CaughtBySurprise on 2013-05-03:
I am a victim of this fraudulent activity just tonight (05/02/2013). I received an email thanking me for an order of a $100 egift card. I alerted Discover and had my account blocked and canceled. Then I called Walmart.com and they shut down my account but said they couldn't reimburse me because it was used/delivered already. She didn't seem to care all that much.

The email address that the eGift was sent to was shuba.rivers@aol.com

I also alerted my credit card company. They closed my account and will issue a new card to me.

Posted by Stephanie on 2013-05-03:
This just happened to me. I can't believe it. $190 gift card emailed to beussink.jeremy@yahoo.com. No idea who the scammer is. I called my credit card company and walmart and they said it will be refunded in a couple days. Ridiculous.
Posted by Colin Bennett on 2013-05-04:
Sadly one more. American Express called about suspicious charges and I saw the email confirming my order for $200 gift card to some AOL.com email, plus a $3 "foam ink pad" which actually showed up at my door today. What am I supposed to do with this package? Hardly worth returning it. Walmart you are so lame for not protecting your customer info! Like others, I have never had this happen on other sites like Target, Amazon, eBay, buy.com, new egg, Costco.com, etc....
Posted by Chuck on 2013-05-04:
Same thing happened to me last night. I was able to talk to a human, and it sounded like they were going to work on it. Hard to say from that. But, this morning, I went to the WalMar web site, and looed up eGift cards, and it said they were "not available at this time". Is this just me, or are others seeing this? Maybe they finally decided their security on these transactions stinks, and are going to work on improving that.
Posted by Joe P WPB on 2013-05-04:
Here's another one !! Yesterday afternoon I recieved three consecutive email order confirmations for Walmart eGift Cards, one was cancelled by Walmart the other two were allowed to go forward and be delivered. I called Walmart and they couldn't give me any answers as to how it happened and how 2 out of three were allowed to be delivered. I closed my account and did the same at the bank that issued the credit card which was used.
Posted by vista on 2013-05-04:
Yesterday Walmart called asking about a $200 purchase that I did not make. Then I logged into my Walmart.com account and found there were three $200 e-gift card purchases yesterday! Walmart only cancelled the last one. I call the credit company to reject all three transactions.

I deleted the saved credit card info on the account. But I don't understand why Walmart didn't ask for security code for a purchase.
Posted by Ashley on 2013-05-06:
It happened to me today, on a Sunday. I got an email stating that there was a purchase of cologne and 2 email card of straight talk service. I was napping when all that happened and a couple of hours later, when I checked my email, I got that notice. Also, I got another email that my account has changed, which I never did. I immediately called Wal-Mart and apparently I was told that I was charged twice ($115 each). Thankfully, one of the orders was cancelled and the other one was in progress. Unfortunately, the bank was closed. So, I'll have to call tomorrow to report this. Since I could access my Walmart.com account, I had them clear my credit/debit card info. Once I pick up my item from the store and get my funds back, I will call back and ask them to delete my account. Never again. I would rather pay a few extra dollars for something else at another website, than to have my piece of mind stolen from me. I made a post to all of my Facebook friends to not shop at Walmart.com.
Posted by Ashley on 2013-05-06:
Correction*
I couldn't access my account at the time of the issue. When I called and asked o cancel my order, I had them delete my credit/debit card info.
Posted by Rick on 2013-05-06:
Same thing just happened to me a Ashley same day. Called the bank this morning they are holding payment. waiting to call Walmart after they open up.
Posted by Claire on 2013-05-07:
This happened to me yesterday too! I did not get any confirmation email - I just happened to notice the charge when I checked my bank account online. I also got an email from walmart saying that my account info. had been updated - which I did not do! Walmart told me I was responsible for the charges because they were for egift cards that had already been sent. They also ordered a CD holder to be sent to my address so it all looked legit. Apparently Walmart automatically saves payment info and you have to clear it every time you shop to protect yourself!
Posted by Rain on 2013-05-07:
Yep! Same thing happened to me! Checked my debit card account, amount seemed low, saw a $93.91 charge from walmart.com... and it had been ages since I bought anything from there. Had a confirmation e-mail from them the night before for a purchase of 2 Boost Mobile e-gift cards for $40 each and a hair dryer which was sent to my local store for pickup. Disputed the charges with my bank, hopefully they can get my money back!!
Posted by Elena on 2013-05-09:
Same happened to me on 5/4 and my coworker on 5/9. Canceled my credit card right away. Wal-Mart wasn't surprised at all then I called them.
Posted by Venu on 2013-05-09:
Samething happened to my walmart account today 05/09. 2 orders were placed for at and t refill pin for total amount of more than $300. I am now working with my credit card company and walmart to resolve this.

And I have been doing online shopping for last 8 years and this is the first time ever happened to me. Make sure you delete all the payment details at the walmart.com account - there seems to be something going on at this site. (not a total security breach but to some internal / mini thief trying all this out in his own time)
Posted by Lyn on 2013-05-11:
Happened to me, too - had ordered from Walmart.com a few days ago, and then, today, I received 3 emails - 2 orders, each for a child's book and 2 Verizon refill cards, as well as an email notification that my email address and password had been changed. A long wait on hold, and then a CS rep cancelled the orders and I reset the password and deleted the credit card info. I will go back later to check that the orders are really cancelled. Yuck. I knew there was a reason I usually avoid Walmart.
Posted by Brandon on 2013-05-11:
Same thing happened to me. But when I went to try to logon I got bounced out with the person who hacked my accounts email address. So I tried using the original password and got back in. Changed my email back and changed the password to something new. Removed my credit cards and address too. They tried to order 2 $50 verizon wireless cards through email and a gardening tool to my physical address. Thankfully I found out my particular AMEX card that I didn't save but was there, doesn't work at walmart.com.

BTW this is the email that was used. nguyenkaka2131a123@yahoo.com
Posted by Brian on 2013-05-14:
Same thing here...got notice from Walmart.com that my account info had been "updated". I ignored it for a few days (bad idea) until I received a 12 pack of condoms in the mail from Walmart! Being happily married for nearly 39 years, I really don't need them!Tonight after reading these posts (and many others) I was able to log on using the new fake e-mail address and my old password. My actual e-mail address is no longer recognized by Walmart, which is OK since I won't EVER be using Walmart.com again! Anyway, the site showed me having purchased the above mentioned condoms (Durex Ultasensitive for those interested) as well as $60 phone card via e-mail.

Despite being the world's largest retailer, apparently Walmart cannot afford to hire human beings to answer phones at customer service during non-business hours. I have sent them e-mails regarding this. But, the smartest thing I did was notify my credit card company, Citibank. They were great, immediately backing out the charge and cancelling the card, while sending me a new one by Fed Ex. The other reasonably smart thing I did was change a bunch of passwords, since (not so smart) I used the same one at Walmart as I did many other places. The fake e-mail was: f.a.nkmoffattlucycy.air2217051983@gmail.com...feel free to send them a virus!
Posted by Kell on 2013-05-29:
The same thing happened with my check card on JCPenney.com. I called them and they told me there were two email addresses listed on my account. One was correct, and the other one had the same beginning, but a different ending. I had the rep delete my account entirely while we were on the phone. She believes they will credit my account, but I'm still waiting for them to call back. This sucks!! I sent a very "colorful" email to the address that she gave me, but I don't even know if the person will get it. They probably used it once, then shut it down. Sorry you got screwed, dude.
Posted by Deb on 2013-06-03:
I never had a Walmart.com account but my credit card was hacked and the thieves ordered more than $2000 worth of stuff from Walmart. We were on the road when this happened. I called the fraud number and was told I had to file a local police report -- that they would only release information to the police. As if our police department has the time to investigate fraud that occurred in Arkansas. This is just one of the reasons I don't shop at walmart. All they care about is sales -- even illegal ones.
Posted by Karen on 2013-06-03:
Similar thing happened to me over the weekend except this was not my personal account. They hacked into my works non-profit organization account that we use to buy items for women in need. Because the egift card was already processed Wal Mart will not do anything about it. We have to take it up with our credit card company. I just wish that Walmart would protect their consumers online and take better steps to protect online purchasing.
Posted by sand on 2013-06-13:
I just had 3 charges put on my walmart card. They just keep charging, they were allowed to go 1000. over my limit. I received 3 (thank you for your orders) from walmart in Emails, called them with in an hour. They will issue a new card, send out a form to fill, but will take 3 months to restate the money. Wish I knew what I did to start this, n how far it will go, now I'm afraid to even go to any other accounts...
Posted by Mike on 2013-06-22:
On 6/21/13, I found a $200 charge to my credit card from Walmart.com on 6/19. I simply called U.S. Bank's Customer Service line and they transferred me to their Fraud Department. U.S. Bank was able to refund my $200 (still pending) and said they would contact Walmart.com.
Posted by walmartvictim10000? on 2013-06-23:
same thing happen to me today. Had my bank card information stored and they somehow opened a new walmart account to order 2 $200 gift cards. I did a google search for walmart.com customer service and called them. They deleted my account and they sent the info to the billing/fraud dept. I figured out about the charges only by reviewing my bank charges online. FYI: the security code is probably still stored with the credit info at walmart but why doesn't walmart require at least two security questions when purchasing any kind of email delivery gift card or phone card? Lesson for everyone--do not store your credit card info on any site! One reason why this happens more at walmart is because U can buy many things with an instant gift card (food, clothes,gifts, etc>) ALso I wonder how many of you perhaps have given straight talk your credit card number or are signed up with automatic renewal. Could they get your info that way then buy the gift cards at walmart?
Posted by Alanis on 2013-06-26:
Found it happening to me today. I was lucky, my current card was expired. So it looks like they used a stolen credit card. The order was on hold till thursday and I canceled the order. I also updated my password and emailed their customer service. It was 60.00. The address it was shipping to was
Scott Anderson
Po Box 234225
Anchorage, AK 99523
(900) 730-1059
Posted by dont need to know on 2013-07-02:
I have been an employee for walmart for 13 yrs and have seen many scams and rip offs and I will deffinitly tell u wm doesnt take. responsibility for crap!!!! Family oriented my butt ! Its all about the dollar with that co. No matter who or how they get it! Best advice shop somewhere else and dont believe there little family based bs! Its a scam to! Lmao!
Posted by Bill on 2013-07-11:
Last Sunday I got a call from the fraud division of my credit card company. An $80.00 online purchase was attempted at Walmart.com. It was denied. Check this out - my old card was due to expire on July 1 so I activated my new card June 30. It never left my wallet and my wife's authorized card never left the house. I had made no purchases on my card. But somehow my newly activated card with a new CCV number was used 3 times. Twice successfully for $120.00 before the Walmart.com purchase raised a flag. Unlike all the earlier commenters, I don't have a Walmart.com account. My new cards are arriving in a few days and they WILL NOT have a "Blink" chip in them.
Posted by Cat on 2013-07-25:
My walmart.com account was hacked and they purchased e-gift cards about a year ago. I removed my credit card info from the account and my bank refunded the money/created a new account for me. Just this weekend my walmart.com account was used again. this time they used a credit card that was not mine because there was no card attached to the account. I have since just closed my walmart.com account completely.
Posted by A. M. on 2013-08-10:
Wow!! This happened to me this past weekend on 8/4. Same thing!! The culprit used my card number on Walmart.com on a Sunday to purchase a $200 gift card sent to their email. I didn't see this in my statement until Tuesday August 6th. I called Walmart. com 5 times and each time they changed their story on me. First they could refund it, then they couldn't because apparently the funds were used within a half hour. I haven't even shopped at Walmart in over 2 years, and I don't even have an account with them!! I went to my bank, the police, and filed Walmart's identity theft report. The detective I spoke with told me it's easier for me to get my money back from the bank then to dispute with Walmart, but it's not the bank's fault- it's Walmart's for allowing someone to use my information when theirs didn't match up! They should have a call to confirm policy for now on for gift cards. Scariest of all, how did this criminal get my info? I'm 23 and don't even have a stable job and never lost or misplaced my card- only ever order on Amazon or Paypal. This is some serious BS that Walmart won't refund me even after filing a complaint with the Better Business Bureau. I will never shop at this company, in store or on line, until the day I die.
Posted by Sam on 2013-08-31:
Exact same thing happened to me. Two $200 GCs were sent out. Walmart caught the fraud and cancelled one transaction, but refuse to refund the second one. Have been fighting this out with Chase for last 4 months, and still not resolved.

(Btw, Chase has the WORST customer service, so staty away from their credit cards).
Posted by Bill on 2013-11-14:
I just noticed 2-$100 ACH transfers from my checking account for Gift Card refills. It is almost impossible to talk to Walmart and get anywhere. 6 days ago they supposedly escalated the issue to Billing and they were supposed to call me back within 24 hours. No call back. Reported it to my bank and they are going to investigate. Have just reported it to Walmart as Identity Theft. I also remove all of my debit card/ banking information from their site. Meanwhile I am out the $200 and don't know if I will ever get it back. Walmart's security and customer response is the WORST!!
Posted by Tammy on 2013-12-22:
I have a new Walmart.com scam to report. A few weeks ago I noticed a "Thank You for shopping at Walmart email" in my junk. I ignored it, because I did not buy anything. A few days later another email landed in my junk, same thing. Today I got an email from Walmart wanting me to rate my purchases in my inbox. I was thinking someone did in fact get my credit card information so I signed into my account. Boy, what I have found is crazy. I found that 2 purchases were made, but my credit card on file had expired. What I did notice that a girl named Stephanie with her address, tele# and credit card was used to make the purchases. The thieves bought two bikes $280 each that had been shipped and delivered. One to Alabama the other to Louisiana with the thieves names and addresses. I have had my credit cards compromised before so it was now war with the thieves!! I called the number listed for Stephanie, and I was right, I talked to her and yes her credit card was in fact stolen. I then began to do a little internet detective work myself. I found that the guy in Alabama had his 10 bank accounts seized by the FBI to the tune of 3 Million for a totally different crime but the address listed was the same address the bike was sent to. I guess once a criminal always a criminal! I also got a little information on the lady in Louisiana. I called the Alabama FBI to let them know one of their crooks was still up to no good. They took my information and told me to also file a report on www.ic3.gov I wasn't stopping there. I also contacted the Sherriff's department in each county where the bikes were delivered. They told me to file a police report here in California. I found on the Walmart.com fraud department site a form to fill out and give to the police department so they will get the information too. Next stop the cop shop to file the paperwork. I did not lose any money but this cyber crime is getting out of hand, look at what just happened at Target. I don't mind doing a little leg work if it helps to put one of these slimy crooks away!!
Close commentsAdd reply


Walmart doesn't want to honor its price match policy and overcharges
Posted by Tomcelicagts17 on 09/28/2011
You may have seen Walmart's commercials lately where the cashier matches a competitor's sale price with a big smile on her face, but it didn't go that smoothly for me today. I knew a local grocery store had 2 liters Pepsi on sale at 4 for $4, so I picked up four bottles and waited in line. I told the cashier of the grocer's price. She said she had to go check with the supervisor. After a few minutes, she came back and said she had seen the ad. Then the supervisor came over with the ad and said that since the grocer requires a discount card from their store and Walmart doesn't have a discount card, she couldn't match the price. There is a sign posted at every register that spells out the price match policy, so I read the section to the supervisor that stated that Walmart will match prices even if a discount card is required. I had to read it again even more loudly in front of other customers who had been waiting behind me in line all of this time before she agreed to honor the price. The supervisor had to read the sign herself, so apparently the Walmart cashiers and supervisors have not gotten the proper training or educated themselves on the details of the new policy. To make things even worse, the prices of two marked down items I bought had not been updated and I was overcharged. After looking at my receipt and spotting the price discrepancies I had to wait through a long line at the customer service desk to get refunded the difference.

Walmart - how about if you overcharge me on an item and I have to go to the service desk, I get one of that item for free, as our local grocer does? It seems only fair to me. Otherwise, you have no incentive to get your prices right. If the customer doesn't catch you overcharging them, then you get to keep the extra money you just stole. This sounds unethical and illegal, but Walmart is all about profit and customer inconvenience.
     
Read 11 RepliesAdd reply

User Replies:Close comments

Posted by Venice09 on 2011-09-28:
Outstanding review. Very insightful. You are indeed a savvy consumer.
Posted by spiderman2 on 2011-09-28:
http://walmartstores.com/10563.aspx
Here is a link to their policy and the author of this review is absolutely correct. I wonder what happens if you don't have it in writing and the manager has no clue what other stores are charging.
Posted by hard_working_cashier on 2011-09-28:
I'm sorry to hear they treated you so badly. Its sad to see that other stores act this way, even the management. At my store we've all read that paper and are well versed on the policy for price matching. Sadly though the only price match we are not able to do is with produce if the ad is by item and we sell it by pound. I myself have done this a few times, just calculating the difference for the customer. The supervisors at my store gave it a no go though.

I actually strongly believe that once we hear of another store selling an item for a lower price that the item should be marked down in the system for everyone. At least that was Sam Waltons look on things. To save money so people can live better. We are actually not allowed to mention ads and how people could save money on their items while they are checking out. I personally stretch that rule, telling many people the different types of ads they could look for and use for what they buy frequently at our store. Mind you they can't use any of the ads right there after I've told them about it, but I would hope it helps in the future.

Posted by hard_working_cashier on 2011-09-28:
Oh and spider customers do not need to bring or have proof of the ad... but it does make things so much easier. If you actually bring the ad in and show it to the cashier, they are more likely to mark down the item without getting a supervisor. At least this is how things are at my store... I don't think I've ever mentioned this on here.. but I actually work at store 001.
Posted by Anonymous on 2011-09-28:
This is correct. Walmart does not price match if a bonus card is required. If I want the bonus card special, I always visit the store with that offer.
Posted by Venice09 on 2011-09-28:
HRM, Walmart does price match if a card is required. It's stated in spiderman's link to the policy.
Posted by jktshff1 on 2011-09-28:
Great review.
Sam Walton is dead and along with him Walmut's views on customer service and quality.
Posted by 2inform on 2011-09-28:
One must be careful about making sure any clearance merchandise at any retailer rings up correctly as these items are often overlooked when the system is updated.
Posted by Anonymous on 2013-03-28:
Ads like 4 for 4 are not price matched, they don't actually say that the item is a dollar each.
Posted by richard robinson on 2013-07-04:
Just heard people talking about a Walmart boycott because of Walmart dropping Paula Deens products. I'm very disappointed in Walmart.
Posted by Marisha on 2013-08-19:
If there is any truth that dead people can "turn over in their graves"...Poor ole Sam Walton must be 1000 ft or better, down. Goes to show you once the hard working founders of building a company give way to Corporate gurus overtaking it Which is helping to create an empire without boundaries while closing down the smaller stores. You may be saving a dollar today but at what price in the future honoring just one mega convenient store.
Close commentsAdd reply

Deceptive AT&T Phone Card
Posted by Doglet on 02/08/2008
ANYTOWN, MINNESOTA -- WalMart is selling an AT&T PrePaid Phone Card which states you are buying 1000 minutes of calling time but in most states reduce this by a large margin in the fine print. In my case by 80% to 200 minutes for instate long distance calling. Big number 1000 on the face of the card pulls you in when you see it. They sell it off the racks in the checkout lanes. A very cunning and deceptive product design and marketing scheme. You think you are getting all the minutes stated on the front of the card but you are NOT. Then they sell it as a "point of sale" item in the check out lanes where they assume you will not read the fine print and that they are trying to trick you. This card is a very bad deal SIMPLY PUT: DO NOT BUY THE AT&T PREPAID PHONE CARD AT WALMART. Shame on Walmart and AT&T for engaging in "gotcha capitalism" of the most disgusting type. BUY the SPRINT prepaid phone card because they give you all the minutes stared on the front of the card for both instate and state-to-state calling.

Another point is that most of the electronics sold by WalMart has become so cheap and low quality it is not worth considering. Check out their junk line of V-TECH (Mattel like telephones) if you want to see and handle some real low quality mass produced crap from china. Consumers across America "you get what you pay for" and WalMart is producing boat loads of imported cheap crap that is not worth buying any longer. It worth it to got to Target and get better quality for only pennies more. You lost me WalMart! Bye
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by dan gordon on 2008-02-08:
there are hundreds of phone cards to pick from. You have to study each one, and yes you have to read the fine print. I've used phone cards for many yrs and yes some are better than others. If you use a pay phone you won't get as many minutes. If you do in state calls you won't get as many minutes. I don't think Wal mart will miss you much.
Posted by FoggyOne on 2008-02-09:
I bought a phone card from Wal-Mart that had 60 minutes. I went to a pay phone to use it and it immediately deducted 30 minutes because I was using a pay phone, the line was busy but I was still charged! No kidding.
Posted by Starlord on 2008-02-09:
Alley is absolutely correct. This should not be a complaint against Wal*Mart, but against AT&T. Wal*Mart doesn't print the cards or set the conditions for it's use, that is strictly in the bailiwick of AT&T. All Wal*Mart is doing is making the cards more acccessible to the customers. I saw a convenience store when we were in Washington that had a sign that they had phone cards, and had the logos of every phone card imaginable. Tracfone, Go Phone, Virgin Mobile, you name it, they had it. If there was somehting wrong with the conditions of the card usage, that would not be the convenience store's problem, it would be the company whose name and logo were on the card. Let's just tell the truth. You just hate Wal*Mart so much, you don's care if they are at fault, you just want them to be so badly, you will slant your review to make Wal*Mart look bad. Tells me a lot about you.
Posted by dezrtgal on 2008-09-14:
this is what AT&T says about prepaid phone cards, "AT&T establishes the price points for the cards and recharged minutes when they are sold directly by AT&T. The retailer establishes the price point for the cards and recharged minutes when they are sold by the retailer." I interpret that as shame on WalMart, BUT buyer beware is always ones' own responsibility. Here is the web page for the above quote, http://www.serviceguide.att.com/ACS/ext/od.cfm?OID=14661&menu=101
Hope the facts help to shed some information on the subject.
Posted by dezrtgal on 2008-09-14:
Posted by leogetz on 2009-05-25:
I was curious if AT&T prepaid phone cards at wal-mart were pulling the same scam. Beware also of recharging your AT&T card with additional minutes. I paid $18 for 300 minutes the other night to recharge an AT&T phone card not realizing for instate calls it only amounted to 36 minutes. 300 minutes for out of state. 8 minutes is deducted from the card for each 1 minute of your instate long distance call. I find it hard to believe that AT&T would stupe so low the try and make a buck.
Posted by julia on 2011-12-02:
the amount of minutes on the front of the card is for interstate minutes. doesn't include instate or payphone charges
Close commentsAdd reply

Being A Walmart Associate
Posted by Bleaton on 03/01/2008
TALLAHASSEE, FLORIDA -- I have worked for Walmart going on 5 years now. When I first started, Walmart was fun and management cared about the associates. Now it's awful. The ones that bust there butt everyday, rarely call in,the ones they can always depend on get harassed constantly. While the ones that come to work when it fits there busy schedule, do absolutely nothing when they do come get away with everything. Management don't care so how can they expect the associates too. Sam Walton is doing back flips in his grave. Walmart is no where close to what Sam Walton implemented in the very beginning. They have taken away all of the incentives we use to get: bonuses, good job buttons and now they are cutting peoples hours. Walmart is the only company I have every heard of when you switch positions with in the company they take money away from. The pay scale Walmart has is 1-7, 1 being the lowest and 7 being the highest. If I'm a 3 and going to a 6 you would think you'd get a raise right? Wrong not at Walmart they want to take 30 cents away. Is that even legal?

I am very disappointed as to what Walmart has become in the past few years and I know many others are too. All the things you hear about Walmart being a great place to work is bogus. You only find out the entire truth once you've worked there awhile.
     
Read 23 RepliesAdd reply

User Replies:Close comments

Posted by Flute726 on 2008-03-01:
I very much agree with you. I worked for them in 2006 and the hours were horrible. The scheduling manager scheduled me on days when I was going to school and wasn't available to work. When I brought this to her attention, she said she would fix it, but it NEVER got fixed. Finally, I just ignored the wrong times, and just came in on the correct times, and she finally got the message and stopped scheduling wrong. I was also there one day and I was scheduled from 11:30-7:00. At 7pm, I sent a message to the CSM asking if I could turn my light off, she didn't respond until 15 minutes later, and said that I couldn't leave. I didn't get to leave until 7:45. Breaks were practically non-existent, unless you reminded the CSMs. I hate Walmart, and I will never work there again.
Posted by bleaton on 2008-03-01:
I know all too well. I want to quit so bad but by me being there for as long as I have I don't want to have to start all over again at the bottom of the todom pole. But I'm glad other ppl have had these experience too. thank you
Posted by Anonymous on 2008-03-01:
Yep, I hear nothing but bad things about the way Walmart treats their employees. Between this, and the way some customers treat the employees like dirt, I will not be applying for a Walmart job anytime soon!
Posted by Principissa on 2008-03-01:
I don't shop at Wal*Mart for two reasons 1. They treat their employees like garbage and 2. They make me feel like a criminal every time I leave the store. I drive 2.5 hours to go to Costco, and I will never set foot in a Wal*Mart again.
Posted by Anonymous on 2008-03-01:
The reason they cut hours is so they don't have to pay for health insurance. Part time employees=no health benefits. How's that for one of the wealthiest companies in the US? (Or at least they used to be--haven't been keeping track.

I agree with you that Sam Walton is turning over in his grave. The concept of his empire has definitely gone south. I and many others refuse to shop there because of the horrible way they treat their employees.

Bleaton--Don't worry about starting over again. You will come out ahead in the end if you ditch this company. Go to a better store like Costco, if you can. They treat their employees very well. I'm sure there are others--search them out.
Posted by Anonymous on 2008-03-02:
Bleaton, I agree with dianec and every one else and can only add that it is like the airline industry, they cut service to there customers and raise the price of the tickets because they think they can and they know we will keep buying whatever they offer. It's more like a sickness going around then business but if we all just look at the "top" we see our Government setting the example for these companies to go by or is it that these companies have bought and paid for the government and tells them what example to set? Either way we the people are the biggest losers.

But like Dianec says, starting over is hard but in the end something better will come along. Good luck to you
Posted by PleasedAsPunch on 2008-03-02:
It's only a matter of time before WalMart folds due their lack of respect for their employees. ...And then some other diabolical corporate conglomerate will come along and do the same thing.
Posted by fazie on 2008-03-02:
my sister has worked for walmart for 15 years and recently had a fall and now they are trying to get her to quit. she is one of those that comes in on time, doesnt call in sick,totally does her job but they dont care they have always treated her like crap. she doesnt have much experience doing anything else but is currently trying to find another job. She's full time but has to pay for her own insurance...
Posted by tnchuck100 on 2008-03-02:
If you are working for yourself or a mom-and-pop operation you might be appreciated.

If you are working for a big corporation you are nothing more than a warm piece of meat. Expendable. Easily replaceable.

Once an illegal alien gets a credit card from Bank of America to use for ID he will work cheaper and replace you.
Posted by PleasedAsPunch on 2008-03-02:
...and doesn't THAT just make you sick!!
Posted by Anonymous on 2008-03-02:
Yes, Yes it does!
Posted by Anonymous on 2008-03-02:
Ditto!
Posted by sarahnkrystal on 2008-03-02:
My husband has worked for Walmart for almost 6 years, he works 3rd shift. They are completely ignored as a whole. Every year he gets his review the only complaint they have about him is that he is stagnating. But they won't promote 3rd shift people. They will take a slacker from days before a hard worker from nights. I have heard the compliments about my husband from the Walmart employees, yet time and time again they pass him up for promotions.
Posted by Anonymous on 2008-03-02:
What?? You mean the commercials I've seen on TV about what a great place Wal-Mart is to work, how much they benefit and help our communities, how employees can have a long, satisfying career there aren't really true?!? Seriously though -I hate Wal-Mart with a passion, for the same reasons Principissa noted, and b/c 95% of the merchandise is nothing but crap. I'd rather pay a little more for higher quality, better service and where I know employees are treated with respect and dignity.
Posted by Rob777 on 2008-03-02:
Unfortunately because walmart is not unionized they can pretty much get away with murder. I love shopping at walmart but I would never work there. Everyone I know that owrks there has a grudge against the company. I think walmart should be unionized. For that matter I think half of all buisnesses should have unions.
Posted by jktshff1 on 2008-03-02:
As much as I hate wally world:
Fortunately because wally world is not unionized, there are several thousand additional people that have jobs and not a few hundred hollering "casual on the forklift!", with service being even lousier because "that's not my job".
Posted by Nohandle on 2008-03-02:
You know Rob, I don't think a union is the answer. Just give me an employer who appreciates the employees and that's all that's needed. There's a large trucking company in my area that has never been unionized. Why? The employees are treated with respect, paid decent wages plus benefits and there you go. Same with any company even the smaller ones. They might not be able to match wages with the larger companies but they show their appreciation every day of the week. The employees don't forget that.
Posted by Starlord on 2008-03-02:
Rob777, what make you think unionization is so great? I drove taxicabs in Indianapolis, and we were forced to join the Teamster's Union. Have you ever gone to a union meeting with 30-40 cabbies and 750 truckers and try to get anything done for the cabbies? Dream on, little broomstick cowboy. All unions ever did was keep us poor. My dad was killed when I was two, and we had UAW all around us, Ford, Chevy, Caterpillar, you name it. Everytime the auto workers went on strikem the merchants all jacked their prices up, Mom earned sixty-five dolars a week, and you didn't strike and put sick people at risk. I worked for AFSCME at the Arizona State Prison, and the state killed the union by ruling the union had to do for non-members what they did for members. Arizona is a quote, Right To Work State, unquote. Unions suck!
Posted by peachybubbles on 2008-04-03:
thats why wal-mart is put down all the time because everyone thinks we should be a union well why should we have to pay to have someone tell us what to do in a union thats why walmart does not have one and they never will thats why we get all the bad feedback because of all the union people. get over it we are not going union and your not getting our money
Posted by forcomplaintsonly on 2008-05-16:
Walmart does not care about its employees or customers. I knew a guy who worked at one close to headquarters and they would go out of their way, to talk to a customer and treat you like family, because they knew the big shots could and would pop in at anytime. This is not normal for most of the walmarts I have been in, the only normal thing is that the employees will go out of their way, but not to greet you, it is to avoid you. Also I have been to several walmarts in my area, 9 within an hours drive, and they do not train their staff to rotate stock. All stock should be rotated, especially perishables, I have been in several different ones and they are all the same, new stuff in front, old and sometimes outdated stuff in back. Now if walmart was truly worried about profit they would train their staff to rotate all stock. The worse thing about it, walmart is not the one that suffers on most of the outdated stock, it is the companies they send stuff back to, because it is expired, which in turn affects us, because the prices go up. We, as consumers need to take a stand and tell walmart to get their act together, because we are going to take an active role, we need to start watching dates on products and when we see something expired, instead of leaving it for someone else, we need to take it to the service desk and also ask to speak to a manager, if enough of us would do this, they would change. We also need to tell them to quit treating their employees so crappy, this to, would help, if enough of us would voice our concerns to the store managers.
Posted by chow on 2008-07-06:
Me too! Prinsipissa. When a company grown to such a size, it can afford to be arrogance and very much do the way they want without any concern to any insignificant people.
Of course wal-mart is very different from Sam's time, it has grown over the years and so profitable that it has changed.
Posted by Evelyn.A on 2009-01-05:
It seems to me there would be no need for unions if employers would just treat their employees right..

..or if greed wasn't the number one priority?
Posted by jboy on 2013-05-19:
i only been working at walmart for 2 weeks you guys are right they started me out a 9 dollars an hour thats b.s. money if that wasnt enough they want you to break your back for them im trying to figure out how to make a complaint on one of my overnight managers right now thats how i came across this page im still in the process of trying to figure out this jerks last name constantly harrassing when im one of the youngest fastest workers on my shift!!!
Close commentsAdd reply


Bags Always Get Left In Carousel
Posted by Snowywhite. on 04/21/2009
SUMMERVILLE, SOUTH CAROLINA -- I don't know how many times this has happened but it's enough for me to finally say something. The carousel bagging system is flawed in favor of Wal-mart. Normally I check the carousel religiously before I leave the check out, but this time we were there late and of course the lines were horrible and the cashier was pretty much pushing out of the way for the next person. We ended up leaving a bag worth of Twenty dollars there. I called the store right away when I realized what happened. The manager was nice and said go ahead and come in the next day and it would not be a problem. Well it was a problem. The customer service person had a book full of left bag items in the one day since I had been there there where two pages full of left items. I asked what happened to items left that no one claimed she said they just resell them. When I asked where my items where she said they were put back so when I went to go find them they were out of the size that I had purchased.

At least they gave me my money back, but I wonder how much does Walmart make off of items left in the carousel. Wal-mart is the only store I have ever left bags in.
     
Read 34 RepliesAdd reply

User Replies:Close comments

Posted by Paks on 2009-04-21:
You know how it works and yet you were careless yourself in not checking to make sure you got everything. This cannot be blamed on Wal-Mart or the cashier. The only person to blame is yourself and stop putting your mistakes off on others.
Posted by madconsumer on 2009-04-21:
this is why everyone needs to check for their bags before leaving. low cost also means little service.
Posted by knightoftheword on 2009-04-21:
Well,
See, the wal-mart employees come to work every day thinking, okay, how can I make people mad at me today? Oh, let me stop the bag carasoul from working and we can make more money!
Posted by L Lake on 2009-04-21:
I know exactly what this poster is saying. I find that if you buy a lot at Walmart, the cashier is less than helpful in seeing that you get your bags. Sometimes it's hard to tell if a plastic bag is empty on this revolving thing or has a few items in it, making it easy to walk away without all that you purchased. I really don't like this bag carousel Walmart has. I've also found the cashiers don't want to be bothered with assisting you with hunting down your bags. Once they ring you up you're on your own. You're assuming you have all of your bags, as you're getting pushed by the next customer, who is already getting rung up. You don't have the time to think and check the revolving bags for your stuff as the next guys stuff is already being stuffed in them.
Posted by flipper on 2009-04-21:
I agree with snowywhite and L Lake. This is a horrible idea. I have carefully watched and yet have not always received all my items. Now I bring my own recyclable bags and am sure of getting everything I have bought. I, too, have complained, but it does no good. Thank heavens no other store uses the carousel.
Posted by BokiBean on 2009-04-21:
I've left merchandise in the carousel before as well. It's irritating, whether its the bagger's fault or my own.
Posted by knightoftheword on 2009-04-21:
It's not usually the cashier, it's the system. You hit the nail on the head: "AS YOUR GETTING PUSHED BY THE NEXT CUSTOMER" Being a cashier is not alway is easy: this customer wants this, but that customer wants that, this manager wants it done this way, that manager wants it done that way, the line is backing up while I'm checking bags, those people are frustrated it's taking so long.... With that said, there are cashiers who could be a little friendlier.
Posted by Anonymous on 2009-04-21:
Best answer, madconsumer.
Posted by BokiBean on 2009-04-21:
Flipper, just curious....do you ever get hassled by security for bringing your own bags?
Posted by Sparticus on 2009-04-21:
I agree those carousels are very confusing and difficult to see if you have all your items. Particularly when you have lots of bags.

And you do get pressured to move on when their is a long line. I find myself quickly scanning the empty bags, sometimes finding a bag that was missed that only had a few items in it.

Not a very good system in my opinion...
Posted by trp2hevn on 2009-04-21:
I've had this same problem too! I've since started to go through and get my bags of stuff and put them in my cart before I even pay the cashier. I decided that if they want the money, they can wait a minute for me to make sure I have all my stuff. That way, they can't start ringing up the next customer since they aren't done with my transaction.
Posted by BokiBean on 2009-04-21:
The cool cashiers are the ones that Spin The Wheel (tell them what they've won, Johnny!) at the end.
Posted by Anonymous on 2009-04-21:
I was at Wal-Mart the night before Easter and a man left a bag of stuff at the register. The cashier was about to go chase him, but the women the cashier was helping stopped her and insisted she help her first. I told the cashier I would go after him and grabbed the bag and ran after him. I couldn't find him so I left the bag with the cashier. She felt so bad. I couldn't believe how rude that customer was and wouldn't let the cashier go. You know if SHE had left her bag she would have been so pissed at the cashier.
Posted by Starlord on 2009-04-21:
We never have this problem, as I pull the bags off the carousel as they are filled. As the wife pays the cashier, I turn the carousel and examine every bag to assure we got everything. We do not feel pressured to get out of the way by someone behind us. We expect to be treated properly, then when our transaction is completed, the next person should be treated properly also
Posted by Anonymous on 2009-06-15:
It takes 2 seconds for customers to spin the carousel to make sure you get all your bags. We are paid to bag them, that's it. And yes, we HAVE to get you out as quickly as possible. Otherwise, we have the people behind you grumbling that it is taking too long. So by your own words 'you were late and did not check' it's your fault.

We write every item left in the book. If you do not come back for it, do you really think we should let that milk or ice cream spoil? It gets reshelved quickly to prevent loss or damage. You are welcome to get your item at your convenience.
Posted by gotscrewed on 2011-06-27:
Wal-Mart's bag carousel is a joke and they know it is weighted in their favor. They need to get rid of the ef-ing thing.
Posted by Kathy on 2012-04-23:
This is a service industry and therefore it is up to the person that is taking your money to be sure you have all the items you purchased. I used to be a cashier at a place where I rang up the merchandise, bagged it, placed it in their carts, and then asked if they needed help to their cars. If a bag was left behind, we allowed it to be placed in an area for a period of time for the customer to return. Walmarts are not close by and it can be a drive, but if the customer calls, it should be held. I have called and was told it was probably shelved already. And yes, there was a long list of things left behind and I had to go back out into the store and find my stuff all over again. A long evening, to be sure.
Posted by Debi on 2013-01-25:
I don't get mad at the cashier, I know it's my fault when this happens. But I do wonder how much profit they make on selling things twice...and how ethical is it to do that?
Posted by Bob on 2013-04-07:
I work at Walmart you do need to realize that we have to check out hundreds of customers every day on little pay And I guarantee that the person who used to take the backs out to the car got paid more than minimum wage! We have too much on our minds How about we just take your bags home with you and put them up for you
Posted by Bill on 2013-04-26:
Walmart employees call this the Carousel trick, put a expensive food item in one bag while the consumer is distracted. Avoid walmart.
Posted by anon on 2013-07-03:
According to walmart manager it is the responsibility of the cashier that each item is placed in the cart so let's stop this "blaming the victim" nonsense.
I like the term "carousel trick". Everything in Walmart is carefully planned to maximize profit and efficiency from China, to shipping to the customers bank account.
I've seen the hand-written (hmmm...hand written = "Off the books"?) "book".
$2000 of merchandise per week you can sell twice is significant. Multiply this by 11,000 stores in the US. $22 million a year. Is it fair to call this just a "trick"?
Posted by anon on 2013-07-04:
Starlord is on the right track. Customers should only shop in groups of three:
#1 checks the slight of hand as the items ring up incorrectly
#2 fiddles around with the credit card machine
#3 checks the bags
Posted by jen on 2013-07-23:
I left w bags once. The cashier spun the carolsel the wrong way an I couldn't see the bags and ass I was checking she barked at me that "there was nothing back there". I got one bag back but the other was nowhere to be found and it wasn't in this book people speak of.
Posted by Rene on 2013-08-11:
ve done that twice. I feel it is my responsibility because I am the one losing money! The cashier doesn't care about my budget! :( Poor system I have NEVER done that at any other store ~ever!
Posted by maggie on 2013-10-27:
this has happened several times to me. you get home and realize that one item is missing. It's always an item that doesn't fit any other category that you've purchased and therefore is put in its own stickin' bag. Why they train their workers to put one item in a bag is beyond me. Nobody, including the worker, can tell there's something in the bag. It's not up to the customer to figure it out. The worker is doing the bagging and they need to be sure they give you that bag with one item if that's the way Walmart insists on doing it.
Posted by Ed Smith on 2013-11-16:
(This is a long post...)

This is a bad idea by Wal-Mart which is profitable for them. It's almost, but not quite, a subtended scam--much closer to a negligent and unfriendly gotcha. It works this way:

(Action 1) Too few cashiers are allocated for the customers while the many to a majority of the checkout stations are closed.

(Result 1) Customers are forced to wait inordinate lengths of time, and become rushed or impatient. Customers who remain patient are pressured by those behind them who have lost patience.

(Action 2) Checker is operating as fast as they can, scanning and bagging almost on autopilot. They load and rotate the bags on the carousel.

(Result 2a) Loading (and rotation) happens quickly on the carousel, the customer is removing loaded bags from the carousel onto the cart.

(Result 2b) The bags are flimsy and readily lose their shape once off the carousel, causing the customer additional time to position bags and sometimes returned spilled contents back to the flopping (and occasionally tearing) bags.

(Result 2c) The customer's bag transfer work per bag is often slower than the cashier's loading, causing the carousel positions to fill. As the carousel fills, paid-for contents are moved away from the customer and behind the carousel.

(Result 2d) As all three positions of the carousel fill, the checker abandons the carousel and starts loading bags on the top of the carousel spindle, which supports several bags nicely like a small table. The customer also abandons the carousel and starts loading from the top of the carousel spindle. The checker slows down as the carousel overloads.

(Result 2e) The customer returns to the obvious bags in the carousel, the checker looks at the hidden side of the carousel and may or may not say anything about the contents therein--depending on their perception of how much time they have and generally how mentally present they are.

-----
Take note here: This is really the last realistic chance the customer has to check for contents of the carousel--before rendering payment.
----

(Result 2f) The customer renders payment and the checker hands the customer a receipt. The pressured checker immediately starts processing the next customer and loading their bags into the same carousel the prior customer is currently unloading and transferring into their cart.

----
At this time the prior customer and next customer's purchased merchandise on the carousel are now functionally indistinguishable.
----

(Result 2g) The customer usually does not notice anything is missing until they transfer the load from their cart to their vehicle (where return is unlikely or unlikely to be honored), or from their vehicle to their home (where return to the store is arguably logistically impractical).

(Result 2h). Items left in the carousel either go to:

(1 of 3) the next customer (who later finds additional items and ignores the excess),

or (2 of 3) Wal-Mart customer service--which now would be waiting for an arbitrary and difficult to identify customer who likely already finds Wal-Mart customer service inconvenient or wasteful. Wal-Mart correspondingly finds servicing the customer there to be an inconvenient or wasteful pure cost sink.

or (3 of 3) Eventually back to Wal-Mart store stock to be sold again, which promotes Wal-Mart's bottom line, which they would prefer.

- - - - - -

The carousel is a bad idea--a table or purchased merchandise platform is a cheaper, simplier, older, proven and far more reliable. Nobody else anywhere uses carousels simply because they are in time more troublesome than beneficial.

The carousel vaguely benefits the customer through slightly increased bagging speed, but costs the customer through occasionally lost items.

The cost risk greatly exceed the benefits to the customer UNLESS the customer stops everything before rendering payment and manually checks the carousel (taking about 10 to 15 seconds to do so). A few customers will do this--the overwhelming majority won't. Wal-Mart will pleasantly accommodate both customers types without complaint or interference.

Some customers occasionally "win" by getting additional merchandise. Sometimes frequent shoppers will occasionally lose merchandise on some visits and occasionally gain merchandise on other visits.

Wal-Mart gains through additional speed (over millions of sessions), but loses through handling lost merchandise (over a small percentage of those millions of sessions.). Wal-Mart gains substantially however by restocking, often around $10 to $30 per customer--making the carousel a dubious profit center.

Wal-Mart has nothing to lose from the carousels in the mix and actually has a slight profit in efficiency gains and an also slight, if not ethically questionable, gain in reselling lost merchandise.

The checker may point out bags left in the carousel, but after checking a thousand people, tens of thousand of items, hundreds of thousands of dollars, and standing for a few hours will simply be too tired or mentally "on autopilot / in pattern" to break routine.



Simple solution:
Before paying: MANUALLY ROTATE the carousel and check all three sides with your eyes. Make sweet love with your eyes to all three sides of the carousel, then pay. Do this until it's a habit.



Posted by grrrrr on 2013-12-25:
I am so frustrated with Wal Mart and Dollar General who have these rotating carousels. I bought Christmas gifts and through them in my trunk so the kids wouldn't find them. Of course the back with the Wii controller was missing and no telling what else.. I asked if I got everything and the cashier said yep. I will not be shopping there anymore.
Posted by Ryan Healey on 2013-12-29:
You know, I came home this evening with the very same problem and did a search online just to see if this happens is anyone else. I am amazed at the number of people who've left bags behind at Walmart because of the stupid carousel system! I have had it happen two times before and sure enough tonight it happened again. It's been a a while and I was sure I learned my lesson. I was being pushed away so the next customer's order could be rung up and somehow walked out without a bag of merchandise. I don't shop Walmart often and had gotten better at looking at the entire carousel before leaving but sure enough tonight I got taken by them again because the next customer was pushing aside and the cashier had moved on. They are the only retailer to use the bag carrousel at check out and they have to know that allows them to resell a good amount of merchandise customers leave behind or they would've gotten rid of it. Ugh!
Posted by keith on 2014-01-19:
Today at Wal-mart I noticed two very distinct money grabs.First I was checking out with a gift card in the outdoor department.This is the third time visiting this store where my gift cards would not scan.The prior times I just used my credit card.This time I patiently got out of line since it was getting long and went to the other end of the super center to check out.It took 5 scans before my card took,but the cashier was patient,saying this happens all the time.She got it to take finally.In the meantime the lady in front of me had left some items on the carousel,so I ran these items to her while my wife waited in line.Clearly the gift card and the carousel are designed to grab money.No doubt about it.
Posted by lorrie on 2014-01-23:
most of the cashiers at walmart work very hard everyone there is pushed the bagging system is wrong to be sure I thought about this many times when I realized a week later that something indeed was missing from my order. (sometimes my husband puts groceries away so I don't notice at the time.) walmarts bottom line wins as usual. you should also know how many stockers work through breaks to satisfy grumpy managers, who by the way never seem to greet the customers as they walk by. guess what? walmart wins again several employees losing 15 min breaks everyday in every store throughout the walmart world they also wait 3 months to decide to fire someone just before they are eligible for their 10% discount card on gen merchandise they were getting all excited to get since the low wages were really not enough to pay the bills. guess who wins again? if you want your merchandise to go home with you at the checkout, take your own bags or shop at Publix, where shopping is a pleasure
Posted by Cwall on 2014-02-06:
Best answer.....bring your own reusable bags. They never get left behind and your helping the environment.
Seriously just as you may watch the carousel but that one time got distracted and left one behind? Cashiers who do normally check it for you also get distracted several times a day ether by customers or personnel. And that's usually when Murphy's law kicks in. Some cashiers may be new or are pulled from other departments they regularly work to assist and not familiar or know to watch out for left behinds. As for some idea that it is financially beneficial for Walmart to hold on to your items. That's not true. Perishables (meats, dairy) are a loss because after an hour they are basically in the garbage. Secondly, it is not to anyones benefit to have an upset customer. And most cashiers honestly do feel badly when it happens wondering how upset you may be with them for not catching it in time.
Posted by paula on 2014-02-22:
I too have been a victim of this scam several times. I will just have to make sure some merchandise makes it out on the bottom. Of my cart.
Posted by RJW on 2014-03-15:

I did a search this morning for this very problem and am stunned to see how many sites there are with consumers complaining about the 'Walmart Bagging Carousel”. I have fallen victim to it 3 or 4 times even when I thought I had learned my lesson and was being extra careful not to be taken again. Sure enough, the cashier bags your purchase but doesn't lift the bags out of the carousel as they fill them nor do they assist you in gathering your purchase when completed. You are totally on your own to search the carousel to see which bags have merchandise in them as the cashier has already moved on to the next customer. You are now in the way of that person and their merchandise is being bagged along with what could be some of yours! It is frustrating enough to get home and discover you are missing merchandise from the SAME STORE again for the SAME REASON but to read in some places Walmart designed this system not only speed bagging but KNOWING it would cause customers to leave behind items they could restock and resell and they track how much is left behind at each store is absolutely stunning. I wrote Walmart corporate about this issue and my complaint was ignored. I expected, at the very least, the same any retailer would do. An apology and perhaps a small gift card to make up for the missing merchandise (which I estimated in my complaint was $20 or so over the shopping trips). They not only did not respond to me, when I filed the same complaint with the local BBB in Arkansas where they are based, Walmart ignored the BBB three times (they kept sending my complaint on X dates reminding of a need for response, Walmart never answered either of us). To not only have this known issue but to ignore customers who actually write corporate and the BBB about it is beyond horrid. I will never set foot in a Walmart again!
Posted by richard on 2014-03-30:
my birthday was march 27 of 2014 ---I am using that date as a reference to the following issue.------I purchased a protective cover for my cell phone at Walmarts aprox.2 weeks before the date above.----on my birthday---Due to a sudden change in temp. my cell phone collected moisture between the face of the phone and the face of the protective cover that i purchased causing my cell phone not to work.--The following morning i took the phone to back to the Walmart where i purchased the cover.----no one could help me so i ask to see the manager.---- after about a half-hour the manager showed up and before i could totally explain my what had happen---he starts talking down to me at a very fast and loud voice-----trying to confuse me and be little me --showing no respect to me as a person..----i finally was able to tell him that i was going to take my phone back to where i purchased it and if they i could not fix it -i was going to hold walmart responsible for selling me a product that was supposed to protect my cell phone but seem to do the opposite. i took the phone back to where i purchased it.--they had a gentleman that took of the so-called protective cover, wiped the face of the phone dry and tested it and the phone worked fine.---i then returned to see the manager at Walmarts ---i told the cover i bought was the reason my cell phone stopped working and not the warranty of the phone as he had suggested and tried to get me to believe.---he again talked to me in a loud voice--telling me to be quite or i was going cause a scene----he was trying to use reverse phy. on me--so i would leave. i am 72 years of age with 3 college degrees and was a teacher for over twenty years and have seen the same type of bullying from spoiled kids and their parents a number of times----i suggest you never purchase a cell phone or any cell phone products from Walmart. it something goes wrong with one of their phones you have to send it back the company that makes it----- have a sales slip ----a lot of other business places in Alcoa and Maryville use your personal phone number that can be looked up as a sales slip and you might even get to talk to the manager that will try to give you a number of cop-outs reasons why your thoughts are wrongs in a loud and nasty manner ----i more than financially able to let the cost of the product even bother me ------as a matter of fact i threw it away---I would not want some one else to end up with it.------------however the manager hurt my feeling by his brash and unkind ways of communation.----hopefully someday he will learn that senior citzens have feeling that have been hurt a number ot times--and respond a lot better to kindess
Close commentsAdd reply

Horrible Experience
Posted by SeeMe on 05/07/2008
SOUTH CAROLINA -- I went to the Wal Mart super center hair salon. This was the worst experience of my life. I wanted a very simple cut with a few layers. Well there were 4 stylists there with no customers. I walked in asked about the cut and style and if any in there were able to handle it. The lady at the register said she would do it, to just have a seat and she'll call me. Well I felt, first off with no customers and 4 stylists...there should not of been any wait. But I waited anyhow. Waited 20 minutes before she finally got done yapping to the other stylists. She sits me down, asks me if I wanted the shampoo. I told her there was no need for I just came from another salon to have my hair colored. (I didn't want a cut from the other place because it was very pricey). Like I said this cut was simple and wasn't worth the price from this other place.
So she said "oh good, whatever." Instantly I felt that maybe I should of said yes to it, where at first I thought it was a favor to her to skip a step. But she formed an attitude about it.

So anyway, she begins spritzing my hair with water and just starts hacking hair off...straight to the short length. Most stylists work their way to the desired length, and make sure as it gets shorter that its the cut you really want. The other girls started to talk to her and was pretty much making her hurry. They wanted to do some lunch thing they were talking about. I caught a glimpse of her expression as she tells them shes gonna miss it because of me. She made this "I don't want to do this , nasty look". Shes almost got my hair to a short length that I asked for, all that was needed were my bangs a small spot on one side and some layers. When she plucks a piece of hair and walks away. comes back and says I cant cut your hair no more, you have nitts. I was like no I don't, I just came from another salon for coloring, they would of said something then. So thats crap. Then I asked to see the hair she pulled. she said she dropped it on the floor. I said well if I have them then pluck another out and let me see. then I made a comment thats its probably heavy dandruff.

I color my hair a lot and dryness was normal. She says "oh no I can't do that." I said its ok, pull one, I need to see. She refused to pull out another hair. The reason she refused was because there was nothing there. I told her, shes not gonna stop cutting, that she cant leave my hair half done. So she grabs a chunk and hacks it off, and says, "There, its the style you wanted". And sends me to the counter. well I'm paying, and as I'm paying shes grabbing her coat and hand bag and walking out with 3 of the girls. The girl at the register didn't say a word to me. needless to say, I'm in Wal Mart with chopped wet hair. I walked around for a bit to help my hair dry. I go to a mirror in the lady's department and notice, its shorter than I asked and there were no layers at all. Not a single layer. She was so worried about missing her lunch-in that she totally F*ed up my hair. well I went back over there and no one was even there. I had the customer counter page someone there, but no one showed. I waited a half hour. The girl at the counter knew the other girl purposely messed up my hair and didn't want to hear me complain.

Well, its the last time I will ever go there for a quick cut. Oh and by the way, I ended up going back to my other stylist, he said, all stylists check first. he said there was nothing but some minor dandruff in my hair. I had him give me the layers I had wanted, not to mention, he also had to even out my hair. one side was longer than the other. I left him a great tip along with his pricy layer cut. but he fixed it so guess it was worth it. Has anyone else had this kind of experience or one similar from wal-mart.
     
Read 27 RepliesAdd reply

User Replies:Close comments

Posted by tander on 2008-05-07:
Walmarts where I live don't have hair salons but I don't think I'd trust a Walmart salon to cut my hair, you get what you pay for, you should of had your hair cut where you had it colored.
Posted by Anonymous on 2008-05-07:
I'm gonna go out on a limb here and say that you were really angry when you wrote this and it might be a bit exaggerated. If the haircut was as bad as you say, and the stylist acted the way you say she did, I would not have paid for the cut and I would have waited all day if I had to, to speak to management about it.
Posted by GothicSmurf on 2008-05-08:
1. It's hair, it'll grow back.

2. You get what you pay for.

3. What did the girls manager say? Did they offer to pay for any of the repair cut?
Posted by yoke on 2008-05-08:
You get what you paid for. You did not want to pay the money ar a real salon, you would rather get it done at walmart. Did you really expect a salon haircut at walmart?
Posted by DebtorBasher on 2008-05-08:
Sorry about your experience, but a place that takes walk ins and there are no customers there, would tell me there is a reason.
You should have had some pics taken of what they did and taken it higher with your complaint. The comment about the head lice would have put me over the edge. I wouldn't have paid. Sounds like these are trainees and I feel for you. Others may think you overacted, but I don't think you acted enough. Yes, it's only hair and will grow back as the others said, but that's not the point here...the point is, these people are supposed to be professionals and they acted like idiots. I never make my appointments before lunch, because I don't want them rushing...I like being there when the place opens...the more customers they have before me, the more chances of them being irratated by the time they get to me...This goes for my dental appointments as well.
Posted by DebtorBasher on 2008-05-08:
"You get what you paid for" ?????

She didn't pay to have her hair chopped like that...she paid for a layer cut and did not get it.
Posted by Anonymous on 2008-05-08:
Like I always say... you pay peanuts, you get monkeys.
Posted by cherpep on 2008-05-08:
Sometimes you wonder if it would be worth saving the dollars and getting a cheaper hair cut. I guess in this case, it was not. Live and Learn. Good post, obviously that Walmart does not hire professionals. I would expect that other Walmarts hire the same level.
Posted by CrazyRedHead on 2008-05-08:
My hair is long and one length, except the bangs. It has taken me 6 looong years to grow it out from a military buzz cut and it isn't hard to cut. I went to Walmart salon once and that was the last time I will go there. I asked for about an inch off all the way around, and she took off 3. Needless to say I was very unhappy. It was a wet cut and not washed. I normally go to Queen City, but they were closed that week. I wouldn't pay and they called the cops, but once the cops saw the hair on the floor and what I had asked for they let me leave. I know that hair will grow back, but mine seems to grow very slow and it took a long time to get it there.

I can get a shampoo, cut, a coloring rinse, and a blow dry for about $10.00 there and they do a really good job, but again, my hair is not difficult to do.
Posted by sarahnkrystal on 2008-05-08:
Like the other places in Walmart the salon may not even be owned by Walmart and they may just lease the space so Walmart may not be able to do anything about your complaint. I am not sure though. There is nothing that I hate more than when people mess up my hair because it either is expensive to fix, or it takes forever to grow back.
Posted by Ponie on 2008-05-08:
Wow, CrazyRed! Where's this place that you can get all that done for $10? Around here, that's the price you'd have to pay to just walk into a barber shop to sit down to read their outdated magazines.
Posted by GothicSmurf on 2008-05-08:
Crazy- Last time I got my hair cut, I went to a walk in place. They had a "sale" on cuts. I asked for no more than an inch and a half, the woman even showed me on her comb how much she was going to take off. 4-6 INCHES later I wasn't happy. I paid and left and vowed to never pay for an inexpensive hair cut because they are just cheap in the end.

Actually, I need a trim.. it hasn't been cut since that woman chopped my hair.
Posted by Anonymous on 2008-05-08:
Since hair is your "crowning glory", why take chances with a bargain cut? You definitely learned a valuable lesson. I can't believe they even expected you to pay after not finishing the cut. What a bunch of losers! It seems they were more concerned about eating than cutting hair.

Since I have moved to different areas of the country (and world), I have found it best to ask someone with a good cut and color where they have their hair done when I am looking for a new place. This has never failed--and no one ever minds telling you where they go after you have complimented them.

Sorry for your bad experience, Crazyredhead. Hopefully, it will never happen again.
Posted by Anonymous on 2008-05-08:
I hang my head over a trash can and buzz my head with a #1 clipper cut. I paid $15 for the clippers 10 years ago so I figure I have saved $1,000's in the last ten years.

Wake up in the morning and I'm off, no fuss, no muss.

You nice Ladies should give it a try, maybe you can start a new trend?
Posted by cherpep on 2008-05-08:
That's the life, super! I may just try that.
Posted by DebtorBasher on 2008-05-08:
Thanks for the tip Super...but I think I'll pass. But like Crazy...my hair seems to take it's time growing, it's all the way down to the bottom of my back right now and I won't let anyone touch it...if I need a "slight" trim, I have my niece do it for me, she only takes off what I tell her. When I want bangs, I cut them myself, but right now I don't have bangs, I've been letting them grow out for over a year...and they are down to my chin chopper.
Posted by CrazyRedHead on 2008-05-08:
I'm sorry, I meant $20.00. I go to the Beauty College. Although they are students, I know the instructor there, and she will put the ones that are fixing to graduate or she will do it herself. She loves my hair, it is very healthy with very little splits. It took me a long time to get it there and it is very fine. She is the one that recommended the color rinse, said that it is works like a conditioning treatment, it works well. I won't let no one else touch my head. I look like a deer in the headlights when it is being cut. I wanted to bleach it once and go blond, just for a little while. She refused to do it, although it would have been more money for her, she was very truthful of the results, and it wasn't good. She has given my two daughters free hairstyles and cuts for getting good grades (a deal set up between us.)

I go there for eyebrow waxes. They do aesthetics there and brazilian waxes which I haven't worked up the nerve for.

They are very good at what they do, and you aren't going to find those prices anywhere else. There business is always jumping. The owner/head instuctor/manager knows my girls by name since they were little. She wears more rings/bracelets/necklaces/toe rings/earrings than Mr T. She has more rings than knuckles on her hands.
Posted by oldisgood on 2008-05-08:
We wintered in Florida last year. Not knowing any salons in the area, I reluctantly went to Wal-Mart just because it was close. I had my hair cut there 3 months in a row. I had 3 different stylists, who cut my already short hair 3 different way (none of which I liked) and charged me 3 different prices (and NO, the price did not go up in the meantime). I was very glad to get home to the stylist I always go to. She fixed it up like it should be and my hair looks good again. A previous comment was correct. You get what you pay for. I just didn't feel like paying $50 for a haircut I didn't like so I paid $20 for a haircut I didn't like
Posted by proudmother on 2008-05-14:
Just so everyone knows, the hair salons in Walmart are not owned or run by Walmart. They simply rent the space, just like the Subways, etc., that are in the stores.
Posted by katstove on 2008-09-01:
I too had a bad experience, but not with a hair cut. I went in to buy hair care products and the cashier was rude and incompetant. Charged me completely different prices for the products than the stickers on the products stated. Had to ring them up twice and still charged the wrong prices. Of course, they only accept cash or credit card so I now have two pending charges on my account. And on second time ringing them up she still charged me the wrong prices. I did not make her ring them up a third time because I wasnt confident that she even voided the first mistake. I still ended up paying more than sticker price. Will NEVER go back again.
Posted by sarah30000 on 2008-12-22:
I took my 2 year old daughter for a trim on her bangs. (I know a lot of people would do it themselves, but I am really bad at even simple hair things.) Anyway, the woman made her look like Moe from the 3 Stooges! Are you kidding, it was a pretty simple job and my little girl stood still the entire time. I took her to a salon and it cost $20 to fix it. This was 18 months ago, and I will gladly spend the extra for a kids cut at a "real" salon.
Posted by Amateras on 2009-04-15:
Hi! I had this happen to me when I went to the same salon in the Wal-Mart. I asked for a long layer cut, and the stylist cut my hair in two parts, one short, and one even shorter!! My hair is always long and the stylist cut the longest part up to my neck.
Posted by 2XMommy on 2013-07-13:
I had a terrible hair experience at Smart Style salon as well. I am mixed black/white so my hair is wavy but really easy to manage. I had the ends of my hair dyed blue about 3ins of it. My hair was about 30 inches long. I asked if they could cute the blue out. Just the bottom 3 inches of hair. They told me the kid doing my hair had been doing hair for about 5 years so I was ok with him cutting it. come to find out he had only been doing hair for 5 months. when I left I had so much product in my hair I had to wash it 3 times. On top of that I left with 18 inch hair. He did just a blunt cute. He started where the shortest part of the blue was and cute all my hair that length. I complained to the manager who refused to do anything. Luckily my husband came in about that time and talked me out of choking the manager and got me a discount. I'm a big believer that hair grows back so have fun with it but the managers attitude about my dissatisfaction turned me off. I had a similar experience at one of these salons in Hawaii. But When I lived in TN their salon was always packed and hard to get an appointment at. You never know.
Posted by Princessy on 2013-07-24:
I personally like Walmart. Where I live they do an amazing job on my hair. I rather go there then a pricey salon and when I usually go to one they always do something else with my hair. So I rather go to Walmart where I like how my hair gets done and it's cheap. It must just be where you guys live cause I love love love the Walmart I go to. And they give you exactly what you want.
Posted by Oatluvaduva on 2013-08-01:
All of you people who are saying she gets what she paid for doesn't make sense at all. She didn't pay to get her hair chopped off just like that. She EXPECTED to get her hair done the way she wanted. She's the costumer, not the stylists, so therefore, it's the stylist's fault. Not her. Don't just say things if you haven't been in her shoes. And it's not walmart's fault or the costumer. It's the stylist's fault for not being careful and not getting it done the way the costumer wanted. If I were you, I would've told the manager and get that stupid stylist fired.
Posted by Danielle on 2013-08-02:
What an awful thing to say
"You get what you pay for"

How inconsiderate, you know if you were in this girls situation and someone completely screwed up your hair you would not be so nonchalant about it. I completely sympathize with you here a bad haircut or color can be a horrible experience. I have gone to salons that have hair dressers that are just as rude and the ones you encountered. It isn't a "you get what you pay for deal" because you can pay a lot and still get terrible treatment from indecent people.
Posted by Steff on 2014-01-28:
Next time go to a beauty school, half the price, and it takes a while, but the girls do a great job and care about the client!
Close commentsAdd reply

1 year warranty- with strings attached
Posted by Konmaru on 01/16/2010
MICHIGAN -- September of 2009, I went to Walmart Vision center to get a new glasses to replace my old one (old one was about 5 years old) They had nice pricing and warranty on custom made prescription glasses. However it seems their warranty is extremely limited and they were able to find all sorts of excuses not to honor it.

I took care of my glasses and only used water to clean them, no solvent of any kind. I also avoided wiping the glasses when there were dirt to prevent scratching. Pretty much the same as I've done for over 30 years. But despite my best care, my glasses seemed to fall apart in just a few months and I am back on my 5 year old glasses.

First issue, just 3 weeks after I got my glasses, there were noticeable blotches on my lenses. Specifically when viewed at certain angle, I could see area of glare where anti-glare coating had failed. While it was still usable, under bright lighting people would notice my glasses looked funny or very unclean, so I took it back. But they wouldn't honor it because the damage to anti-glare coating seems to be "my fault" somehow.

I don't see how plain water can cause so much of the anti glare coating to come off. It looked like the coating was poorly applied or something, and I am positive the issue is factory defect and not customer issue as they claimed. I wasn't happy they wouldn't cover it despite their warranty that covers every defect. My 5 year old glasses still has anti glare coating intact except for where there's a few scratches.

A couple weeks ago (December, only 3 months after my glasses was made), the arm broke off of my glasses. Back to the store I went, and this time they said they will replace the frame. However they ran into a snag: the frame had been discontinued and while they offered any replacement frame of comparable price, they didn't have any frame in stock that can take my existing lens. Worse, they will not replace the lens because that part isn't covered in warranty.

I have tried to deal with them reasonably but they would not replace the lens, and they could not get a new frame that would fit with my existing lens so I am left with broken glasses that they "can't" fix and no way to wear them without having unsightly tape holding the glasses together.

In the past I've had glasses from different stores that lasts me a few years and up to as long as 10 years with nothing more than a few hairline scratches. I am very disappointed that Walmart would sell garbage that started having problem in just a few weeks and be unusable in less than 4 months. And conveniently have clause in warranty that exempts "customer damage" from any warranty repair, even when damage is due to defects. With this clause, the store can easily refuse all repair and simply claim it was customer's fault.

It seems all they are interested is selling glasses to make profit, make a warranty claim that looks good in advertisement, and claim customer damage on every returned glasses so they would never lose money. Well, guess what? Losing customer hurts more. I've told my relatives and friends about this and many have agreed to avoid Walmart. I also took my glasses business back to my previous store. I'd rather pay an extra $50 to have a pair that lasts a lot longer than 4 months.
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2010-01-16:
this is the problemn with the new polycarbonate lenses. they scrath very easy, and the coatings often turn bad in a short time.
Posted by WalmartOptician on 2013-03-29:
The warranty is in writing yet very vague and left up to the discretion of its Vision Center Manager and what the manager lays out for its Opticians.

The warranty states: 1 year frame breakage, 60 day lens warranty and 60 day 100% satisfaction from the original order date. The only thing they will cover on the lens after 60 days is breaks, cracks, chips or defects and that is for 1 year.

If a frame breaks within that year and it is no longer carried at the store, first they must check the area to see if any other store has that particular frame. Next, if no frame was found they submit a request to a department for them to do a corporate wide search which typically takes 2 days. If nothing is found the next step is to allow the patient to select new frames and we remake new lenses covered by the warranty.

Sometimes it is hard to distinguish the difference between defects and a patient who didn't properly take care of them or wasn't taught how. In the end, we must take care of the patient. As you now there are people out there who would lie, most tell the truth so it makes our job that much more difficult. Some things are very obvious, for example leaving your glasses in a car and it being very hot outside can and will cause the coatings to completely crack across the whole lens, that is not our issue but a patients fault. If a patient uses cleaners with chemicals such as Windex, then yes it will eat away at your coatings causing them to flake off and again that is not our fault and not covered by warranty. If you come to a vision center and tell us that you don't know how it happened because you care for them properly we are likely to say "the only way this could happen is if you used the wrong cleaner" and "however this can happen because of a coating defect" then we have to replace it within warranty. Can you see how this becomes an issue?

You visit to that vision center should have been handled better, especially by the vision center manager.
Posted by anothertotallydisgustedcustomer on 2013-12-14:
I bought a pair of Walmart transition glasses a couple of years ago. First, the arm broke off the frame. I took extremely good care of the glasses, they were always stored in a case when not worn, never dropped or anything that should have caused the arm to break. I took them to the Walmart where I bought them and found out that the warranty had expired about a week earlier. Since the warranty was expired, I sucked it up and they shrink wrapped the arm to "fix" it. I wasn't about to pay $100 more for the frame again. About six months later, I put my glasses on one morning and noticed they had a "spiderweb" look to the lenses, I thought that I had gotten hairspray on the lenses even though I am extremely careful about using hair products around my glasses. Tried cleaning them and it didn't help any. Over time, the "shattering" in the lenses got worse. I tolerated this for a while and finally, after they got pretty bad, went to real optical firm to 1) see if they could fix them and 2) if not, possibly buy a new pair thru them. When there, I showed the lenses to the optician. He asked a few questions about the materials I had purchased in the glasses then he said that the reason my glasses had done the "spiderweb" damage was that the film used in the lenses to make them transition is rigid and the lenses they sold me with this film inside them were flexible so it had been just a matter of time until it happened. I was sold a pair of glasses that were not made from compatible materials. He also told me that mine was not the first pair he had seen with the issue. A pair of $500 glasses, paid cash, no insurance. It would be a cold day in hell before I EVER set foot in a Walmart for anything optical again. Their "opticial assistants" know nothing about what materials can be used with others and it leaves you stuck when their crap falls apart or becomes unusable. At this time, I am going without glasses since I cannot afford to pay $780 from a real optical firm and won't ever use Walmart again. I know one other person in my area that had the same problem and I am certain there are many out there who also did. If I could find them, I would start a class action suit against Walmart for using defective materials in their products. So, if you are considering using Walmart optical for glasses, PLEASE, wait a few months, save the extra $200 and go to a real optical firm. You'll regret it if you don't.
Posted by peggy schrier on 2014-02-07:
I have bought glasses 2 times from Wal Mart Vision, my latest pair is 5 months old. I called them when I noticed that where the no line bifocals meet their is a hazy look and I cant remove it. When I called the store to make an appointment to get a new pair she said I was only covered for my frames, of course that is not what they said when I bought them. I am blind in my left eye and need all the vision I can get in the right side. Now I have to wait till I can afford 300.00$ just to replace my no line bifocal on the right side. Great work Wal-Mart no wonder your vision centers are getting a bad rap. I have informed all my friends at college and they will not be going back to Wal Mart even thought it is in a college town. Sorry Wal mart, lies do not pay, you have lost a lot of customers, like student whose parents want whatever the child wants, KARMA DOES NOT PAY.
Posted by Jeannine on 2014-02-18:
I have had my glasses for only 3 days now and already the left lens is scratched. I didn't use anything to wipe them clean other than my photographer's lens cloth which is rather soft and if I don't scratch my camera lens with it, I wouldn't expect it to scratch my glasses. And the best part, I can't find my receipt which has the warranty attached to it. AAARRRRGGGGHHHH!!!!!
Posted by Stacy on 2014-03-10:
I purchased my Transition Lenses about 1 year 3 months ago. I only wear my glasses in between contact changes which is about 2 days a month at most. They are kept in a case, in my aircondition house in a dresser the rest of the time. About a month ago, I noticed a waving pattern inside my lenses, both of them at the very top of the lense. Now that wave goes to the bottom of my lense making them impossible to use.

My prescription has not changed, there for I am not eligible for new glasses for almost another year. So unless I cough up the cash again...I am stuck in this position.

I had Transition Lenses do this before, only it happened withing 9 months and they completely covered under warranty at a different vision service.

I will never use Walmart Vision Center again.
Posted by Another unhappy customer on 2014-03-23:
I purchased glasses with warranty for my son at Walmart Vision Center and within 4 months the screw came out and one of the lenses was lost. I took them back and they gave me a hard time about replacing the lens even though the only reason it was lost was because the frame fell apart. They ultimately replaced it but now, three weeks later we notice the lens is all scratched up. What the heck Walmart!? what sweat shop are you importing these from?
Close commentsAdd reply

Walmart Money Card - Don't Do It!!!
Posted by Mishie56 on 08/13/2009
I sent the following email to Walmart today:

Here's what happened:

I opened a prepaid Visa card at your Walmart store located in Mt. Dora, FL 6 months ago. When I spoke with the cashier who sold the card to me, I let her know that I would be having my pay check direct deposited on the card, and many deposits would be in excess of $5K (I get paid 2 times per month). She assured me this was fine as long as the money was direct deposited, so I bought the card, did the direct deposit, and off I went.

Now, six months later, your company decided that my deposits are too high, and without contacting me, went ahead and closed my account without my knowledge. I was stranded in the middle of nowhere and tried to get gas, the card was declined, so I called your Customer Support number from my cell phone. They explained this ridiculous mess to me (my deposits are too high). Then, they reopened the card for an hour, just long enough for me to remove what was left on the card, and the account was closed. A couple of days later, your Loss Management department called me and said how "sorry" they were, that the account was closed in error, and they offered to re-open the card, which I accepted so I didn't have to cancel my direct deposit, and for my "pain and suffering", they gave me a HUGE $25.00 credit (lol).

Yesterday there was $15.74 on my card. I went to check the balance today, and it was "ZERO", so I called your Customer Service department (and was transferred to Philippines, Pakistan, and Guatemala....I thought this was a US based company???). Ana, ID #10838 informed me the account was closed a second time in error (I was supposed to have a $5K direct deposit on the card at midnight tonight), and she promised it would be re-opened in 10-15 minutes, and the $15.74 would be put back on the card. Four hours later, nothing happened, so I called Loss Management yet AGAIN. I spent better than an hour talking to them, who then informed me that it was tough 'S _ I T", (Kathleen....another Supervisor at Loss Management) the account was closed again permanently, and there was nothing I could do. They also informed me that my direct deposit would be DENIED, completely screwing me up royally since I had bills that I paid right off the card, not to mention that the payroll would have to be sent back to ADP, then back to my company before it could be forwarded to me. Thanks Walmart......

Then, the idiot "Claudia" (Supervisor at Loss Management), offered to open me another card!!!! After I was done laughing (why in the name of God would I do THAT???), I told her I wanted nothing more to do with Walmart, and I mean that completely. My sister works for channel 9 news in Boston, and is Diane Sawyer's neighbor on Martha's Vineyard, and they are friends. This will make a WONDERFUL human interest story once it hits the airways, don't you agree??? I am going to be SURE that this story is told everywhere. From your idiot cashiers, right down to your incompetent Loss Management group (you get a different story from everyone you speak to), I can't think of ONE good reason why I, or anyone else would want to shop at Walmart. I find it interesting that no one will give you their last name or ID number (except Ana), and they spend the majority of the time putting you on hold so they can pass the buck, all the while telling you how sorry they are!!! In reality, they couldn't care less, they just want to pass you onto someone else so they don't have to deal with you.

Having said all this, Walmart is TRASH and not only will I not get another card, I will no longer patronize your store. I am starting a Blog as well, and when my sister speaks with Diane Sawyer (this is happening first thing in the morning), I am sure they will be contacting you for comments (especially the lawyers).


     
Read 41 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2009-08-13:
Unless you are using a Wally World card to hide a source of income, why are you using such a card? Wouldn't it be better to open a bank account considering that you have such large deposits on a regular basis? A bank debit card is much safer.
Posted by Anonymous on 2009-08-13:
Exactly, Passingby. There is a lot of BS here. If 5k+ is getting deposited every 2 weeks, and all getting spent down to 15 bucks before the next deposit, that's just stupid!
Posted by Anonymous on 2009-08-13:
C2O, how often do you deposit?
Posted by Anonymous on 2009-08-13:
Nightly, when I was a young man.
Posted by Anonymous on 2009-08-13:
You had a job back then?
Posted by Anonymous on 2009-08-13:
Yes, and I still do get jobs pretty regularly.
I'm highly sought after.
Posted by Anonymous on 2009-08-13:
You must have great qualifications.
Posted by Anonymous on 2009-08-13:
* sprays lysol *
Posted by Anonymous on 2009-08-13:
I believe I do. Never had any complaints. How about you?
Are you currently seeking a new venture?
Posted by Anonymous on 2009-08-13:
Always
Posted by Anonymous on 2009-08-13:
I believe I have something you could handle, given your qualifications. Are you available during business hours?
Posted by Anonymous on 2009-08-13:
I'm available all day
Posted by Anonymous on 2009-08-13:
Like the OP, do you have a tendency to make sure it's all spent before the next deposit?
Posted by Anonymous on 2009-08-13:
Be nice to make that kinda money.
Posted by Anonymous on 2009-08-13:
Sometimes
Posted by Anonymous on 2009-08-13:
That's not always the best method, imo, but I'm sure there are other options to explore.
Posted by Anonymous on 2009-08-13:
I'm always up to new challenges
Posted by Anonymous on 2009-08-13:
I'm always up too, for a new challenge.
Posted by Anonymous on 2009-08-13:
There is no channel 9 in Boston, never has been. I suspect that's not the only bit of BS in this story.
Posted by Ben There on 2009-08-13:
C20, littleyaya and wallyworld... behave! Diane Sawyer is going to be here soon, and what will she think of such innuendo?
Posted by Anonymous on 2009-08-13:
Ben, I'm the innocent one here!
Posted by PepperElf on 2009-08-13:
Diane might join in...
you never know :)
Posted by Eloise on 2009-08-13:
'My sister works for channel 9 news in Boston, and is Diane Sawyer's neighbor on Martha's Vineyard, and they are friends.'
I'm calling bs on that!
Posted by Eloise on 2009-08-13:
'Walmart is TRASH and not only will I not get another card, I will no longer patronize your store'
So they were great until they got suspicious and closed your account?
Posted by PepperElf on 2009-08-13:
Eloise - ROFL.


Posted by Eloise on 2009-08-13:
I'll do anything for a laugh, Pepper.
Posted by BokiBean on 2009-08-13:
"I am starting a Blog as well, and when my sister speaks with Diane Sawyer (this is happening first thing in the morning), I am sure they will be contacting you for comments (especially the lawyers)."

What a fascinating dream!
Posted by Ytropious on 2009-08-13:
LOL lady can I have some of whatever your on? I'll gladly pay you the 15 dollars you lost for a taste of the wonderful delusion filled world you live in.
Posted by MSCANTBEWRONG on 2009-08-13:
Why in the world would you direct deposit your paycheck on a prepaid Visa card? The IRS may be interested in taking a look at your finances. There's something not quite right about this review.
Posted by Eloise on 2009-08-13:
Ms Cantbewrong, I think that is exactly why the OP is using a prepaid visa. Or perhaps she's hiding the money from social services, or a tax lien, or nonpayment of child support.
Posted by MSCANTBEWRONG on 2009-08-13:
Could very well be Eloise. Didn't think about those scenarios...
Posted by PepperElf on 2009-08-13:
well that and...w hat if you were right?


i'm reminded of some stories i've read from people who worked at walmart.
where some customers try to take advantage of a language barrier to tire the employee/management out over a return or policy etc..

at least that's what the employee suspects... because often in those stories another employee comes up who can speak the other language
and the customer suddenly looks very annoyed...
Posted by CrazyRedHead on 2009-08-14:
I wish I had a payday of 5k every month. But then, I would be in a bank or a credit union. There is something fishy going on here, my gut tells me so (and it is rarely wrong).
Posted by bargod on 2009-08-14:
I'll bet Diane Saywer can't wait to sink her teeth into this powerful and griping news story. It will probably be her lead story of the night.
Posted by Anonymous on 2009-08-14:
This story is bigger than the passing of Michael Jackson! Diane better get on this story fast!
Posted by BrianTumor on 2010-10-08:
The Walmart money card is owned and supported by GE Money Bank. This whole story is a lie because you do not call Walmart to address issues with the card.
Posted by momsey on 2010-10-08:
If you make that much money, why are you using that type of card??? People who net over $10,000 a month usually have the standard bank account with debit card.
Posted by Cort on 2011-05-22:
You can add my name to the list of disgruntled Walmart Money Card customers. Here's my story.


That is the worst money experience I ever had. Everything below is actually true.

First I was told I could use the card to transfer money out of the country - that was wrong.

Then the card was compromised - used by someone else to buy something before I even activated it. Asking Walmart why my balance was all of sudden lower than what I had started with - they informed me that an Amazon.com purchase had been made - and that I would have to take it up with Amazon.com. Yet when I went to my online account there was no evidence of that purchase...simply are reduced balance!

Once that happened I decided to remove all the money from the card. I went to an Walmart ATM, which honest to God, broke in mid transaction forcing me to go to another store.

That ATM worked but a) it told me that I had a $300 cash advance limit. In the process of removing the $300 I was told that except for two kinds of cards, one of which was the money card I was holding in my hand, I would be charged a $1.50 fee. Despite the fact that I was using the Walmart Money Card which was supposed to be free, it charged me the fee.

I went out and called customer service where I was informed, contrary to the ATM machines instructions, that my cash advance limit was actually $400/day. They also told me that ALL cash advances came with a fee. I went back into store and brought an employee over and showed her the screen stating that there were no fees for using the Walmart Money card. After paying the fee I was able to take out the rest of the money.

When I went to the online site it didn't show any of the cash advance fees, despite the fact that they had been charged. All it showed was my monthly $3 fee.

This was like a comedy of errors. I actually feel kind of lucky that I got anything back at all and given Walmarts customer service, which doesn't seem to know what's going on, the missing data on the online account, etc. I shudder to think what would have happened if someone had charged a substantial amount to the card.

I would never trust Walmart with my money again and I wonder why I did in the first place...I recently bought a rake there that became bowed in the first hour of use....
Posted by suzanne on 2012-10-01:
I'ts true!!! Walmart stole $190.00 from my prepaid money card. I called everyday to inquire about my funds, and everyday I got a different answer. I talked to 3 different supervisors,still no help. Never again will I do any kind of business with walmart. This card is a scam!
Posted by SDMAR11 on 2013-07-12:
I was double charged on a transaction and when I called Walmart MoneyCard to dispute they asked me to contact the processing company that made the mistake , so I did.. the processing company acknowledged they double charged me and they reversed the charges back into my account , I called MoneyCard customer service and dispute department more than 11 times after that and they never released my money that was refunded back from the processing company, they asked me to provide proof, so I called the processing company and they faxed the refund letter to Walmart along with the case number, transaction number and trace number , I called Walmart and they said the case has been closed and they can't refund the money, even after I supplied them with multiple proofs that the company had refunded the money back to me , I am $310 poorer and Walmart never cared , and it looks like their support and customer service is outsourced somewhere because they all seem to have the same foreign accent , I lost $310 and no one at Walmart MoneyCard is willing to help , they even told me they cannot make any outside calls to investigate the matter.
Posted by upset consumer on 2013-08-06:
DO NOT DO IT!!!!!!! I have had soooo many problems with these people, it’s not even funny. Latest quagmire: One of their employees reported my card lost/stolen in error and they cancelled my card. I called to have the problem fixed and they tell me it’s nothing they can do, they ave already mailed a new card out, I have to wait 2 weeks in order to get it in the mail and access my funds. This happened one day after my paycheck was direct deposited on the card. I told them I need to buy groceries to feed my children, and I need to put gas in my car to get to work, so I cannot wait 2 weeks. They say they cannot tranfser the funds to a bank account, only anothe rwalmart card. They tell me the only thing they can do is if I buy andother card, and deposit more money onto it so it can be activated, then they can transfer the funds. I told them my money is on the care they cancelled, so I hace no cash to buy another card. All I get is attiude from thier employees. It has been over a week, and I haven’t received a new card. I have had to take my kids to a homeless shelter to eat dinner, and I have missed several days of work. I asked to speak to a supervisor, who said te same thing, so I asked to speak to another supervisor. The woman in th ecorporate office says “I’ve told you what to do, if you have nothing else to say, I’m going to disconnect this call.” I asked to speak to her supervisor and she refused to transfer me. Their customer service dept. is horrible!!!! Save yourself... the headache!!! I should not have to suffer for a mistake their employee made, but I am. I trusted them with my money and this is how they repay me!!!

Close commentsAdd reply


Wal-Mart's Steakhouse Steaks Too Salty!!
Posted by Xfiles on 02/21/2008
TITUSVILLE, FLORIDA -- We have tried the new Wal-Mart Steakhouse Steaks twice now and both times I have taken them back and gotten a refund. The ribeyes are so salty we can't eat them. When they grill up they have the consistency of processed meat, much like bologna or processed ham. It is very strange. I just read the label today on the package and it says it is enhanced with up to 10% solution. On the back of the package in the Nutrition Facts block the sodium content is 370mg for a 4oz serving. The ingredients list: Beef, Beef Broth, Potassium and Sodium Phosphate, Salt, Potassium Lactate, and Natural Flavors. Why does a steak have to contain all those chemicals?? When I buy a ribeye at another grocery store it just contains beef and nothing more.

We have been very disappointed in Wal-Mart's new Steakhouse Steaks and will no longer buy meat from their stores. They use to have really good meat until they changed to this new brand last year.
     
Read 18 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-02-21:
Yuck! Thanks for the heads up. Not a Wal-Mart fan and am even less of one now.
Posted by horrible_sanity on 2008-02-21:
why would anyone in there right mind by any food besides junk food from walmart thats like buying a 4 dollar t-shirt then complaining when the stiching falls out
Posted by Aerocave on 2008-02-22:
I was thinking the same thing as I was reading this...horrible you hit the nail on the head...
Posted by madconsumer on 2008-02-22:
this is why i drive 20 miles out of my way to purchase my meats. i have found that by shopping a 'meat market', the quality is superior to any other brand sold. but the price is at the top of the food chain as well. (vh)
Posted by jktshff1 on 2008-02-22:
agree with horrible..purchase food at walmart..never!!
Posted by CrazyRedHead on 2008-02-22:
I don't buy my steaks or meat from WalMart anymore. Not only are they overpriced but very poor quality. I have a butchers shop (meat market) that I go to where they cut to order, and the meat is very good. The only problem I had with them is with there butt roast. I found a 1 inch piece of hypo needle in it, the pointy end.
Posted by Anonymous on 2008-02-22:
Oh that's scary CrazyRedHead... wal*mart meat indeed is not good. Good review.
Posted by chemman on 2008-02-22:
I'm only guessing here but I bet the reason they are so salty is because they are using cheaper cuts of meat and tenderizing them salt/salt solution. A great way to make a cheap cut of steak better is to put it on a plate and cover it (completely covered so it looks like snow)with sea salt (do not use table salt or it will be horribly salty) and let it sit for 10-30 minutes and then wash all the salt off the top and grill it. It will make cut of meat much more tender and flavorful. You can also play around with adding garlic or other flavors to the salt.
Posted by Anonymous on 2008-02-22:
I would have to agree with everybody and I think best answer go to chemman.

xfiles, good review!
Posted by bargod on 2008-02-22:
My guess is they were really cheap steaks. So you get what you pay for I'd say.
Posted by chemman on 2008-02-22:
Thanks Lidman, glad I was able to help!
Posted by Anonymous on 2008-02-22:
I have to agree with everyone--don't buy groceries that aren't in a box from Wal-Mart. Maybe they get their meat from China? Or, possibly it is processed in China and then sent back to the US, lol. You never know.

Anyway, I never shop at Walmart and only buy organic grass-fed beef (when I buy it at all). It's expensive, but when you only buy it once in a while, it doesn't really add up to that much of the budget. Why play with your health?
Posted by Principissa on 2008-02-22:
Yuck! Those sound disgusting. I would just stop buying meat from there period. Everything from that store is made in China. Who's to say the meat isn't from there as well. We buy all of our meat from a local butcher shop and the quality is so much better than you could get at a store. It's cut/ground when you order it.
Posted by Ponie on 2008-02-22:
To those who question buying anything other than groceries that come in a box from Wal*Mart--I'd agree, except if you go to one of their Super Centers. I've never bought meat at any of them, but at the few I've gone into, the produce department was second to none. Also the bakery is top-notch.
Posted by troy2000me on 2008-03-15:
Don't buy them then! After the first time you should know. You clearly didn't get a "defective batch" that was odd. Thats what the product is, cheap ass food. Don't buy it if you do not like it, don't complain about it. I do not like Spinach but I am not going to file complaints about them because I do not LIKE their products
Posted by scole250 on 2008-04-07:
Whoa! There are some important facts missing here. Wal-Mart sells USDA Choice and USDA Select Steakhouse steaks. The USDA Select steaks are enhanced, which means they contain the salty broth, but the USDA Choice Steakhouse steaks are fresh and contain no salty broth. I’m a picky steak buyer, I buy the USDA Choice steaks frequently and they are very, very good. As a matter of fact, most of the USDA Choice Steakhouse steaks I’ve bought were as good or better than Certified Angus Beef steaks or other premium beef I’ve bought at higher end grocery stores.
Posted by Olddog on 2008-08-13:
The OP is right on here. We just had our second experience with these. Although the first batch was edible (barely) the second was not. Unbelievably salty and the meat had the consistency of liver. And I'm not buying the "cheap meat" line..These were New York strips @ $9.98 a pound. This time I did return them & got my money back. The C/S rep was VERY familiar with this problem. If you look around the net a little you will find LOTS of complaints about these...
Posted by jimmy hedrick on 2012-07-01:
wal-mart steaks have never been good. why can't you get the same quality steaks at wal-mart that you can get at sam's club?
Close commentsAdd reply

Customer Abuse, Profiling, Shoplifting Accusations
Posted by LALady on 12/02/2009
HAMMOND, LOUISIANA -- Hammond, LA Walmart has terrible customer service, overall the employee moral is at an all time low and the manager can care less other than about saving money, or making "the almighty dollar" for Walmart.

We have shopped at Walmart for years. I usually go to the Denham Springs, LA Walmart because the Hammond location has such rude managers and associates, other than a few old time employees that have been there a long time. This means going 30 miles out of the way, to go to another Walmart location as Hammond is the local one.

I do believe that Walmart does racial profiling...and I also think they target lone women many times, to harass. I was accused of shoplifting in the Hammond location 4 months ago, even though I have shopped here for years. My husband and I usually shop together. We had made several recent complaints against bad customer service and rudeness in the Hammond location. No one ever seems to know anything about prices, sale items, out of stock items, etc. Since they remodeled the Hammond store back spring 2009 the service, and horrible customer service has worsened.

My husband had to work nights, so he'd suggested I run to Walmart for groceries. I did...and decided I would "browse" around cataloging possible Christmas gift items, writing prices, etc...at my leisure. I got to the store about 7:30 pm, and spent a couple of hours browsing all departments, and gathering our groceries (almost $100 worth) I used my cell phone, or rather tried to several times (horrible service in the store). I wrote down items prices, made list, chewed some worthers mints I had brought in my pocket as I shopped, and generally took my time that evening.

After checking out with our groceries I was stopped by a guy I knew to be a Walmart employee and a Tangapoha parish sheriffs deputy (working a paid guard detail at Walmart that night). They stopped me right after I left the check out, taking my arms and telling me I needed to go to the back room with them. I smiled and asked them why? They said I must go with them NOW. I said no I would not go with them, and demanded to know what was going on. The Walmart employee said he was Walmart "loss prevention" and I had some of his merchandise. I said yes, I do... I just bought my groceries... I still at this time did not realize they were accusing me of shoplifting. He said, I had "his merchandise" in my purse. I said "Sir almost everything I have came from Walmart... I bought my clothes I'm wearing here, my shoes, my purse, everything in my purse, my groceries, etc." He said, "No you stole some of my items tonight..." I was STUNNED, SHOCKED, hurt, angry, and totally caught off guard. I told him no sire I did NOT.

The cop said if I didn't go to the back room and allow him and the Walmart loss prevention guy to search me he would tackle me and take me down... When I asked the cop what he meant he said would through me in the floor, tackle me and search me right there if I didn't go to the back room with them. I went with them. I told them I did not want to go with them as I had done nothing wrong... I hadn't even left Walmart when they detained me, barely got out of the register line.

They took me to the "back room" a video room where they have crappy blurry video to "watch" potential shoplifters. The Walmart loss prevention guy ran sacked my purse...taking lipstick, and a small can of off insect repellent. The cop told him that doesn't amount to $25 dollars, and Walmart will not prosecute for less didn't he just want to let me go. The Walmart loss prevention guy said NO, he KNEW I had shoplifted, although he had no proof. I saw the video... all it showed was me looking, browsing, etc items, NOTHING showing I'd taken anything.

The Walmart loss prevention guy, first name Tom, kept telling the cop what a "rush" and adrenaline "High" he was on... He repeated this 3 times and the cop finally told him it to "hush" as he should not be saying that in front of me. This guy dug in my purse again coming out with one of my two cell phones. He said that phone was "new" and I stole it from that night, it was "his merchandise". I told him well it had been registered in my name for nearly two years... at this he threw the phone back at me and said "That's not my merchandise."
The cop said they should just let me go when I would not confess to shoplifting after an hour and a half... the Walmart loss prevention guy said NO. They said I could not call my husband or sister or ANYONE. I finally got so fed up after being harassed for 2 hours that I said I'm calling my husband, if you are going to tackle me to the floor and take me down just do it, or either leave me the hell alone and let me call my husband.

They finally booked me for $58 dollars so called "thief" after the loss prevention guy took a small flash light and OPENED batteries I had in my purse, bringing his so called "merchandise" total to $58 dollars making the amount higher, so he could supposedly prosecute me.

I even offered to pay the $58 dollars for MY OWN previously purchased merchandise... he refused. The Walmart loss prevention nut finally came down off his adrenaline "high" after 2 hours and realized he'd MADE A MISTAKE, and he was WRONG. He even stated and I quote, "It's gone too far, we can't just let you go now... it's gone too far. If we let you go now Walmart and I will be liable."

He (Walmart loss prevention guy) wanted to know if I had not shoplifted then why did I have such unusual items in my purse such as a small flash light, small can of Off insect repellent, and extra flashlight batteries. I told him (as IF It WAS ANY of his business) BECAUSE my husband and I have animals on our property 4 miles from where we live and we go there often after dark to check on them, tend, them, check water, etc... He actually then LOOKED foolish. Still he repeated they could not let me go, or they would be "liable"...

HOW can we, as Americans allow this sort of violation of our rights to go on?

I also think that Walmart targets lone women, does racial profiling (although I am a white female) and I also think that had my husband been with me THIS would never had taken place.

BEWARE as this sort of thing happens all over America at any given time at any given Walmart.

This could happen to YOU, your wife, child, mother, father, etc...BEWARE.

We will spend our $10,000 a year, once spend at Walmart, with OTHER merchants now... ones that are polite and actually appreciate our business, and treat US with customer respect and honor, rather than stupid accusations and abuse.

We have hired an attorney to represent me on these bull sh*t charges. Since it has happened I have researched Walmart extensively, and found mine is not an isolated incident but a regular occurrence at Walmart across the country and even in other countries. There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people.

HOW SAD... WE need to stop this... be outraged by it and in God's name NOT let this giant get away with this sort of thing.
     
Read 22 RepliesAdd reply

User Replies:Close comments

Posted by Ytropious on 2009-12-02:
"There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people."

...WHA??? If this had actually happened in the US you best be providing legitimate links to back that up.
Posted by Anonymous on 2009-12-02:
I want to see proof of these deaths. If what you claim happened, and I don't buy a word of it, you would already have had an attorney who would have advised you NOT to talk about the case. You would have also been arrested. AFTER proof of the theft was viewed on the monitor.

No employee of Walmart is stupid enough to accuse a customer of shoplifting UNLESS video proof is available. NONE. And even then ONLY the LP and the police are involved in the arrest and complaint filing.

The least that would happen is being fired if anyone had done what you claim.
Posted by Anonymous on 2009-12-02:
"There's even been several DEATHS of customers wrongly accused of shoplifting at several Walmart locations, because OVER zealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people."

I find that very hard to believe.
Where have you found this "proof?" You can't believe everything you read... even if it's online.
Posted by PepperElf on 2009-12-03:
yeah i call shenanigans
Posted by Anonymous on 2009-12-03:
Did your attorney tell you to start an online campaign with pending litigation? If so, I'd find a new one.
Posted by Starlord on 2009-12-03:
You have received some very good advice so far. If you have an attorney, shut up and let him represent you, which is what you are paying for. Any LPA stupid enough to tell you it has gone too far, but they can't stop because of liability has handed you a hefty settlement. I, as well as my wife,have both been LPAs, I can attest a lot of LPAs have no training civil rights and liability as wel;l as police procedures. The deputy working there (I hope he has the letter from his department authorizing him to 'moonlight')should have told the LPA to back off much sooner, and possibly could have arrested the LPA for unlawful imprisonment. A store may detain a person accused of shoplifting, but they had better have a slam-dunk case. Grilling you for an hour and a half and threatening to 'take you down' sounds to me like a wannabe cop who knows about as much about police procedure and civil rights as my Chihuahua knows about nuclear physics. WalMart should fire that idiot and do whatever they can to make you happy, because due to him, their butt is flapping in the breeze with the cold air of liability frosting it.
Posted by CrazyRedHead on 2009-12-03:
I dare them to try this with me! LOL
Posted by Abbie13 on 2009-12-03:
This might be what the OP is talking abouthttp://www.huffingtonpost.com/al-norman/more-mayhem-death-at-wal_b_148922.html

Posted by PepperElf on 2009-12-03:
so basically the OP is bashing Walmart over physically restraining shoplifters
who happen to have heart attacks while they were being stopped?
Posted by Slimjim on 2009-12-03:
Wow, if the video doesn't show you actually shoplifting and he can't find any items confirmed taken off the shelf in your bag, I'd say you certainly have a trip to the courthouse in your future.
As mentioned though, why discuss this here and open yourself up to possibly screwing up any case you have?
Posted by CrystalSword on 2009-12-03:
Good point Slim!!!
Posted by andrew196 on 2009-12-04:
Abbie13, thank you for showing us the link. I read the report and I was appalled. I knew Walmart had the worst customer service of any retailer out there, but reading about untrained guards strangling a man to death, shabby security, lousy and bad mouthed bad attitude cashiers, and just downright arrogance of Walmart management and personnel is shocking.
I have to admit I was a bit skeptical of your story but after reading the huffington post, I will give you the benefit of the doubt.
I am a bit dismayed more Walmart Employees not showing up on your post to discredit you. I posted a complaint about Walmart's silly return policy and I had nothing but accusations and recrimination directed at me. I was accused of stealing, buying it a low cost and trying to get a refund for higher price and all other kinds of accusations. Ladyscot admits working for Walmart but who knows what Ladyscot do or is. I like to lend you my support. This Walmart, a monster of a monopoly, has got to be restrained. We need more competition in the retail business so company like Walmart becomes more accommodating to its customers who made them what Walmart is today. I remember Comcast having similar arrogance but ever since Verizon Fios, Direct TV and other competitors came by, service and more importantly customer service at Comcast improved dramatically.
I wish you my best and good luck to you.
Thank you for sharing your story with us.
Posted by Anonymous on 2009-12-04:
I am a cashier and I cashier.
Posted by Abbie13 on 2009-12-04:
Andrew I just found the website I did not write the review to wanted to clarify
Posted by PepperElf on 2009-12-04:
andrew please don't tell me you're going to be ANOTHER person who says "people who disagree with the complaint work for the company"

cos hell if that was true... i'd now be working for Walmart, toys r us, and target too.

that idea is soooo old
Posted by SadSackSam on 2009-12-04:
Wal-MArt has some of the best video equipment available depending on the age of the store. I used to set in the LP office on lunch and we could read the tags on the clothes people were wearing. Making a stop does get a little interesting at times but the number of un supported stops is relatively low compared to the total amount made, over 85% at our store resulted in an arrest and conviction, and we were low for the district. Odds are you did not meet the threshold for an arrest and will now get the joy of wal-marts legal team. You thought LPs were bad just wait.
Posted by Anonymous on 2009-12-07:
Suls, as far as I know, I am the ONLY Walmart employee on the site currently, and I have never hidden that fact. However, it is hilarious how every time someone disagrees with a poster, they MUST work for the company.

Do you work? If so what company? If you held a job working with the public, then you would know that MOST issues with customers are caused BY customers.
Posted by PepperElf on 2009-12-07:
you know lady s

next time I'm accused of being an employee of any store... I'm tempted to just lie and say something like

"yes i work there. you're banned from the store" or something like that.
>:-)
Posted by Anonymous on 2009-12-07:
Pepper, good idea. I might try that one too.
Posted by Geronimo87 on 2009-12-07:
Wow, this is some crazy stuff. If you were held for that long on a bogus charge, and harassed like that you can definitely sue. I'm a Manager at a Walmart and no one on Loss Prevention at my store tries to make a stop unless they are positive that they saw them steal. Plus, they are not aloud to stop them until they leave the store, as only then would they be stealing.
Posted by jktshff1 on 2009-12-07:
Listen to your lawyer
Posted by Cherroy on 2014-01-03:
On December 16, 2013 I purchased a game Batman for PS3 and obtained a receipt. January 2nd 2014, i was returning the game to Walmart. Went straight to customer service, and was informed the game can only be exchanged. I went to the video game section and tried to find the game. i did not so i decided to leave Walmart. While i was exciting i was surrounded by Walmart floor walkers and security. Claiming i stole the game that i walked in with, and i have my receipt. The security called the police and had me charged. i purchased this game before the new year and on my debit card. it was a gift for my nephew. now because the game didn'twork i had to take it back and Walmart took the game claiming i stole it after i paid $19.95 plus tax. Also they held me for 4 hours while i have a 3 month old baby who was hungry and being breastfed. Also i want to sue if you can help please contact me a.s.a.p. Thank you for your time.
Close commentsAdd reply

Top of Page | Next Page >