SAINT GEORGE, UTAH -- I purchased a 1/4 karat sterling silver wedding band set at the Bloomington, Ut Walmart on Nov 19, 2015. It was sent out to be sized up to an 8 from the 7 that it was. We were told that we would get a phone call when the ring came in. We did NOT receive a phone call at all. After 4 weeks we went into the store to find out what was going on and no one knew anything about it.
We spoke with Brett, an assistant manager, who left a message for the jewelry people. Two days later we get a phone call that the ring is in and is the correct size. My husband went in and got it and brought it home to me that night and it was the WRONG size. We take it back to the store and inform them of this and they size it and tells us it's a size 7.5 at best.
Justin, another assistant manager, tells us that he will talk to Brittany, the jewelry manager, and Scott, the store manager, on Monday and get back to us. After he spoke with them they tried to tell us that the ring is a size 8, when it's NOT, and that they sized it in the store and it showed as an 8 on their sizer. My husband wanted them to send it out to be re-sized to the correct size, since someone there screwed up, and that he wanted it half off because it was screwed up.
Scott told him that we can send it out to be re-sized and expedite it but I'm not willing to give it to you for half off, and tried to tell us that we told the person when we bought it over a month ago the wrong size, which we did NOT do, and that their ring sizer is incorrect on sizing.
We returned the ring set, cause this is a bunch of BS, and instead of giving us cash like we wanted, they put it back on our debit card because they didn't have enough in the jewelry drawer and that purchases over $200 have to be put on the card. So now we have NO money to spend on Christmas and I'm out the ring set because these people can't or won't do their jobs right.
KITTY HAWK, NORTH CAROLINA -- Let's talk about our local Walmart for a moment. I went in Sunday morning, Jan 3rd around 8:30 for grocery shopping. After approx 45 minutes, I make my way to the checkout with my $200 worth of groceries, only to be told by the cashier that they had no bags. She said she would be able to give me one recyclable bag, but I would need to buy a box of trash bags to bag my groceries in… REALLY???
Why should Walmart's poor inventory control be passed on to the consumer? The cashier from the next lane helped to bag my groceries (in my own trash bags PURCHASED from Walmart), and she also stated that this would be the policy in order to handle this from her manager on duty. Once I arrived back home and unloaded all of my trash bagged groceries, I wrote the corporate Walmart office a letter to express my displeasure. Tonight I received a phone call from the manager of our local Kitty Hawk Walmart. He apologized for my experience, and I may have been appeased by this.
He, however, blamed my cashier and said that this was not the way the situation should have been handled. SERIOUSLY??? She was doing what she was told to do by her manager on duty!!! Here's a thought: Why didn't you put a sign on the door letting customers know that you didn't have any bags??? Is this the way that you treat your local patrons??? I live here, work here, and shop here, 365 days a year. We are your bread and butter right now in the off season. We may not have a lot of shopping choices here, BUT WE DO HAVE CHOICES!!!
BADEN, PENNSYLVANIA -- I went there for an oil change, and spent an hour waiting. They call me back to the department and said they could not find my oil filter. I looked it up on my phone and found it in 30 seconds. Then they told they were going to deny my oil change because the oil filter was torqued too tight. They were the last ones to change my oil. When I told them that they change the blame to they tighten up over time. Waste of two hours. Do not go here. You're better off having a 5 year do it. They are jokes of mechanics.
LIVONIA, MICHIGAN -- After falling on hard times financially, I called Walmart Customer Service to ask if my 20%+ interest rate might be lowered. I was told no, so I closed my credit card account and continued to make the payments. My minimum payment due was $78, so I tried to set up automatic payments of $107 per month. Walmart made this extremely difficult to do, so my bank said, "Let's just forget trying to set this up with Walmart--we'll set it up for you."
I wasn't even three months into this plan when I got a bill from Walmart with a $35 "late fee." It seemed that they not only wouldn't lower my interest rate, but they actually raised it! My minimum payment was now $109, and bank and I had set up $107 based on the $78 minimum that had been due.
When I called customer service to complain, I was told there was nothing I could do about my interest rate because my account was closed (And yet they had no difficulty in raising the rate when it was closed). I told a friend about my experience, and she shared my outrage, saying, "Let's just cut their interest altogether. I'll pay it off, and you just pay me back."
Not wanting her to do that without gaining anything, I told her I would pay her back at 11% interest. My friend gained 11%, I saved 11%, and Walmart lost 22.9% interest plus two customers. This is a company that seems to me to be inflexible, spiteful and greedy, and I am glad to take my business to places where I feel respected and appreciated.
BIXBY, OKLAHOMA -- I've noticed this with the same Wal-Mart store (Bixby Ok) several times since Feb 15th 2015 (four weeks). Wal-Mart will advertise a sale price say $1.00, you get a few of the items. When you get home and look at your receipt you'll notice that the so-called "sale" item advertised as $1.00 actually rang up as $1.50. This exact scenario happened to me this past weekend. I purchased four items advertised as $1.00 but they rang up as $1.50 each. So Wal-Mart made an extra $2.00 off of me that I did not plan on spending. A freak thing? I think not. I've had this exact same thing happen to me four times in the last four weeks.
I now think this is a small scam that Wal-Mart does. They advertise low price, you decide to buy it, it rings up at higher price - you get screwed. Most people will not take the time out of their day to go stand in the long lines of Wal-Mart Customer Service with merchandise and receipt to get $2.00 refunded to them. Who has time and extra gas money to do that? And I am convinced that Wal-Mart knows this. I complained about it to a manager and she did do a price check and match the advertised price on their in-store sign but it made everyone in line behind me wait and hence, get irritated at me, and, the cashier was downright hateful to me.
Wal-mart has gone downhill so much: dirty stores, hateful employees, shelves not restocked, only carrying certain brands that agree to Wal-Mart discount pricing etc. I'm no longer a Wal-Mart shopper. I'll take my money somewhere else.
MT OLIVE, NORTH CAROLINA -- I stopped this morning to purchase some yogurt, went thru the self checkout line and when I hit the key to finish my purchase and pay for it... it gave me my receipt. Never asked me for my PIN number. I found a store employee and told her she needed to have someone check out their POS machines and she told me that if the purchase is under $50.00 Walmart does not ask for a PIN. So much for security!! Someone could steal a card and stand there all day and as long as the purchase didn't go over $50, they could bleed your account dry.
PALATKA, FLORIDA -- Shopping at Walmart for years. I now find they're reducing the numbers of a certain item so I have less choices. Interesting, the brands that they removed were the less expensive brands of that product, forcing consumers to buy a more costly brand or shop elsewhere. I will be shopping elsewhere. Sad, I have been a faithful customer at Walmart and Sam's Club for years. Does upper management really think consumers don't see what they're doing? Eyes WIDE open.