COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.
I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.
I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.
What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.
Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.
My name is James, I am a representative from Walmart. We here at Walmart are sorry about your poor experience in one of our stores, but as you may know, our goal is to sell Mass quantities of product as quick as possible, and as cheap as possible, which is the reason why our customer service is poor. The issue you are having with your cart, I'd recommend getting someone over to your local store to fix it. We will not be shipping any new electric carts and accessories for quite a while, since we have recently upgraded the current ones. I highly recommend that if you do not enjoy our stores, please feel free to shop elsewhere. Thank you for buying our products, we really appreciate it. -James
During a trip when I had no internet access, my walmart.com account was logged into and a gift card for $170 was purchased and sent to an e-mail account specifically set up to get the "gift card" (really just an electronic email). To make it seem more like I was the purchaser, a music CD ($2.88) was shipped to the address on file in the account and the thief did not change my password. So, yes, I am at fault for storing a valid credit card with my account. I have deleted my credit card and subsequently deleted my account and made sure I have no other online sites with credit card information.
I disputed this purchase with both my credit card company and at walmart.com. Wal-mart has a policy that gift cards are non-refundable and refused to issue a credit.
My unanswered questions to Wal-mart are:
I am positive Wal-mart knows of this scam, as I discovered this has been happening since early 2012. Just do a search on the internet for "Walmart.com account hacked". At a minimum, Wal-mart should have sent an email to all of its customers warning them to remove credit card info from the account.
The worst part of this incident, is that Wal-Mart accused me of lying - said that they were not hacked and I must have fallen for a "phishing" email.
The problem with that accusation is that I was in the IT business for 40 years, and recognize "phishing" when I see it. I have only made two purchases from walmart.com and my only mistake was storing credit card info.
Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by, and that I wasn't in the car wrestling the steering wheel in the opposite direction.
Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.
Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped its image and product line back in 2009 to include a wider variety of products.
Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dish soap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.
A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled "Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed... what a day?
Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.
It was late. It was dark. The roads were deserted. No one was looking. So I put on my sunglasses (yes, I wear my sunglasses at night) and snuck over to the 24-hour Walmart in search of a purple tablecloth. I had exhausted all other options, so Walmart was my last resort.
Since I don't shop there anymore, I was somewhat unfamiliar with the new layout. I had only seen it once or twice before, but I found my way to Housewares quite easily. To my surprise, there was a large selection of tablecloths, but not one with even a hint of purple, as I suspected. The department overall was well stocked, but the prices were not very competitive.
The store wasn't crowded so I decided to walk around. I realized how much I disliked the new layout, and that I really missed the old one. As I tried to picture it in my mind, it brought back a lot of memories. I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice. He bought a lot of stuff there and got great deals back then. His allowance went a long way!
Now the prices aren't so great and neither is the merchandise. I did some comparison shopping with the items I recently purchased from Kohl's. Although the quality of Kohl's clothing has diminished slightly, it's still miles above Walmart's quality. And after all the discounts, I paid less for everything I bought at Kohl's, including shoes.
I breezed through the produce and meat departments just to see if the quality had changed. The meat still looked suspicious, but the produce didn't seem so bad considering it was late at night. The selection wasn't as good as my usual supermarket, and the prices were the same or more.
I moved on to the bakery, and boy did it smell good. Other than the bread, I think this location actually has a decent bakery. The prices were not competitive, but the selection was quite large.
My last stop before leaving the store was the Health and Beauty Department. Again, there was a large selection, and the shelves were fully stocked. But the prices were not competitive enough to bring me into the store.
I didn't go through Electronics because I didn't want to be tempted to buy a movie. That department was expanded when they did away with the Fabric Department and downsized the Crafts Department. I guess there's more money to be made from selling electronics.
As I walked to my car, I came to the conclusion that I wasn't missing anything by not shopping at Walmart. The only thing I missed was the times I shopped there with my son. I have Wal-Mart to thank for those memories.
PLAISTOW, NEW HAMPSHIRE -- I have been a customer at your Plaistow, NH Walmart Store for years. I am also an ex-employee of two of your stores, that one included.
On July 14th, 2012 I had placed an order through Walmart.com to be picked up at the Plaistow, NH Walmart location. I had done this using my boyfriends Rogers account through Paypal. We had been having a troubled relationship so unknown to him I ordered way over my usual limit that he gives me. Paypal withdrew the money from the account and sent it to Walmart.com. I have a receipt for this transaction.
When Walmart.com called my boyfriend he had refused the order because it was expensive. Walmart.com had automatically cancelled the order. I had not known this and had gone to pick it up. The employees couldn't find me in their handheld or the register. They thought my order to not have been placed so I had to drive all the way back home to replace the order. The money had already been taking out of the account and there was a limited balance left so I had to revise the order. I replaced it, printed out the order and copies of my Paypal, and waited for Walmart to call. They told tell me this order wasn't ready still. After a couple of hours I checked the website and it said it was cancelled. I said forget it and placed my order with Best Buy instead, ordering all the same merchandise that I had on my Walmart order. I went there instead because it was so frustrating.
On Sept 2nd, I had placed another order for pick up in the Plaistow, NH store. I had gone to Walmart.com again. Once again I get there and they cannot find any record of this order. While I was there I had three associates tell me they couldn't find it, there was no record once again. All these items were in-stock, in-store on the computer. They had given me a million stories and excuses. I said that Paypal had already taken the funds out of my account and I needed to cancel it, so I could go pick up another present someplace else. By then I was there for an hour and a half already. It was very aggravating. This kept happening. Wasting my time and no one was getting me any answers. I still needed a present and all my funds were transferred to Walmart.com on an account that wasn't registering on the computers.
So now I'm extremely aggravated because they can't cancel something they can't find, So I can't get the money put back into my account. So I asked for a manager and the Assistant manager Dixie went out back to find out what was going on. twenty minutes later still no one. And they can't do anything by then . I Told them they should have told me that or at least kept me up to date with what was going on. When I got home there was a message to my boyfriend phone (who also happens to be an assistant manager at that Wal-mart) that I was down there causing a scene and that he should give me a call and take care of it. First of all I said we were working on our problems so he had no idea what was going on in my life right then. She had no rights to tell him where I was and what I was doing ordering and to take care of it. That was very much out of line and my business is personal. When I got home my order was canceled. It had been canceled by Walmart.com.
Now Walmart.com doesn't notify me its canceled so I call them. They said there wasn't anyway to verify my payment and how it was made. They already knew it was paid for by PayPal. Well I guess the problem was that since he cancelled the first order they cancelled everyone after thinking it was a bad acct. so they had to refund PayPal for the payments. But because Walmart.com cancels them they don't end up going through their handhelds for processing. And then it seems to take forever to get our money back. So I lose twice over.
Now once again in October My Boyfriend had placed an order through there (but in the mean time he has no idea as to what's going on with my shopping habits. And went to pick it up. It was an in store item.. He was limited for time and in a rush He got the TV gave them his paid receipt and left.
Now me and my boyfriend Roger HAD resolved our issues. And yesterday he was called to the office to be reprimanded because I ordered items off his Paypal acct. Now if they are cancelled orders placed and done at home how does it becomes any of the stores business? Why is my boyfriend Roger held accountable for orders that are placed at home just because he is employed there. Isn't our life personal? The very slanderous AP Associate Matthew that was there told him that I place orders cancel them and pick the merchandise up with fake forms before it can be cancelled in the system. Through experience of many cancelled orders of Walmart if the order was cancelled it disappears right away in the system and there isn't even any time to put the order together. Now he is telling my boyfriend that I take the items and walk out of the store with them. So because of his really poor job skills. And his apparent wanting to make himself look really good for some reason. He spread gossip lies and untrue remarks about me. My boyfriend still had no idea what happened and was blind sided but wanted to take responsibility for something (guilt over or own personal problems prevailed) and was coerced into making a statement. He lost his job. All he knows is that I did have some new stuff but it was stuff purchased at Best Buy when my Walmart order wouldn't go threw. So they are pretty much the same items. Walmart's AP had stated I was a thief and had screwed the system canceling the order and saying I picked up merchandise and walked out of the store without paying for it. I never picked up an order. There would never be an account number a pick up form a signature or anything on Walmart's camera to suggest otherwise. This man is spreading lies gossip and Untrue facts accusing me of something that never happened.
He has totally invaded my privacy embarrassed me by belittling anyone me and saying I'm a criminal. Well if he did his job he would have called Walmart.com and seen that they cancelled the orders and maybe if he did his job and went through the tapes and could point me out in anyone of them being anywhere near merchandise. Instead he has been spreading vicious gossip and lies. He could have at least questioned me since it was my order my cancellations my shopping trips to the store and I could have explained the whole story to him. Now because apparently AP has a personal problem with me in order to degrade me the way he did. My boyfriend isn't sure what happened and what kind of person I am cause he was trapped in a room with co workers where they were filling his head with nothing but bold faced lies.
Attached is the copies of my orders the cancellations the payments threw Paypal and the only merchandise I ever had my hands on was threw Best Buy that is also included. I would really appreciate some help as soon as possible in regards to this matter. Not sure who is accountable Walmart, or Walmart.com.
Dawn Phillips Ellison
DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black grease all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.
MISSISSIPPI -- When ordering online, it doesn't tell you how many come in a box and you can't see it when you blow up the picture of the product. Usually I buy a variety box at Sam's but the chocolate peanut butter is horrible so I decided I would order a whole box of just the ones I like. I pay around $18.00 for a variety box of 12 at Sam's. They are not telling you how many on Walmart.com and charging $21.00 for six bars. What a rip off.
I just saw in the Q&A section that someone asked how any was in a box. I sure hope that if there is a Hell that Walmart burns in it. I have the gastric sleeve surgery and I need this product. From now on I will just order from premierprotein.com. It is much cheaper and they have more flavors.
Oh and because of some kind of glitch in the ordering system it said I could NOT have it sent to my home it had to go to either the store in Biloxi or the store in Pass Christian. When I tried to explain why UPS delivered a package there to the store that should have been sent to my home, the store associate in electronics talked down to me like I was stupid. I even explained it again to him when I went to pick on the package and he wouldn't listen he just kept trying to make me think that I did something wrong.
LEEDS, ALABAMA -- Bought a can of family size Great Value chicken noodle soup. Found larvae when attempting to eat. The fine folks at Wal-Mart were contacted but couldn't be burdened with a reply (no inquiry as to lot number, date, etc). I guess you should check your canned goods? I'm not sure they care?
I've since filed with the FDA (no response as of yet) and the USDA. Walmart deleted any mention of contaminated food posted on their Facebook page. Coincidentally, this did not invoke a response either.
My mother ate a bowl of this soup before I discovered the larvae. I hope no problems arise, but it's disgusting.
Store location: Leeds Walmart, Leeds, AL.
I wrote a review two months ago about the car battery I bought at Wal-Mart, and died after 9 months:
In it I detailed the expected poor customer service I received when I returned it for a replacement. I went to start my car yesterday, and voila, the replacement is deader than a doornail.
The brand of both batteries was Johnson Controls, which has a good reputation generally speaking. I blame Wal-Mart though, because they encourage companies to squeeze the price down and in the process the quality.
My advice is, if you are going to save $20-60 by buying a car battery at Wal-Mart, be double-triple-dog darned sure to keep your receipt. You'll probably need it. Better yet, don't waste your time.
WILLISTON, VERMONT -- I went to Wal-Mart and was brought by a friend and we walked around buying some things including a bottle of wine. I went to the checkout and he went to the car to pull it to the front by the time I got done. Well during the checkout process the customer service manager grabbed the bottle of wine out of my cart without even telling me anything and I asked the checkout person what was going on and said that they saw me with someone else so I called my friend back to see his ID so I called him back to the store. He came back in showed his ID and said this is my ID are you happy? And the guy from the checkout didn't look and pointed to the customer service manager and said he stopped the sale. Then he showed his ID to him and said the same thing.
Then the customer service manager said he didn't want to sell the wine now. So my friend asked to see the manager and he said with a smirk I am a manager. So my friend said I want to go to the office with you and fill out a paper to what's going on. The customer service manager refused and told my friend he doesn't have what to do which of course pissed him off and said with frustration this is discrimination and the whole time the customer service manager couldn't even look us in the eye.
My friend then said if you really are the manager you are a garbage and a as*hole and I will go over the internet and complain to corporate online. My friend also made the pfft sound in front of him about him saying hes a manager and my friend doesn't have what to do. Then we left without the wine and went to the car and noticed a security guy following us and then speaking in his walkie I got his number I got his number and then my friend asked what the reason for that is and he said I don't need to tell you, you need to speak with the police officer.
We left there was no cops around and didn't see a reason to stay. We tried to resolve this peacefully but obviously he didn't want to be helpful and this isn't the first time I've had a problem with him before he has given me a hard time cashing my pay checks there even though I do it almost every week there. We got home and I sent an email to corporate only to have my friend the very next day get called by the cops and asked to come in and got a citation to go to the court for disorderly conduct and simple assault and a 1 year no trespass order.
The cop said it was because my friend was being loud. Where is my right here we tried to resolve everything nicely and he kept refusing any resolution to the problem which obviously would make you upset I don't see where the crime is. If we charge this just because you voice your displeasure than half the people that shop at these stores would get charged so do we have to shop in fear now knowing that if we are upset and no one will help us we will get called by the cops. I'm sorry I don't see how this is right my friend didn't hurt or threaten anyone he was just a little loud and frustrated which last I checked wasn't a crime. This is really the free country (USA) where you can't voice your frustrations in a non violent way.
So my advice is don't raise your voice in Wal-Mart or you will get a paper to go to court so much for being about the customer and trying to help the customer. Thank You Wal-Mart!!!!!