ELIZABETHTON, TENNESSEE -- I've really prayed about what I am doing at this moment. As everyone know my car has been down since Monday, May 23rd, 2016. As everyone also knows, my car was in perfect mechanical condition up until that date. Robert had a evening off from work and he took it to Walmart in Elizabethton to have the oil changed. He figured it was a good idea to get it done, especially knowing how busy with work, Montana's graduation and the girls doing some dance stuff at ASU that I was going to be.
He left Walmart that evening and headed home. There were no stops, between there and here. He made it just outside of Roan Mountain, the oil light started flashing, my car stalled out and would not start back. Before he even called me, he called Walmart, and service manager was very "snippy". He called me, and I thought he was joking, because to be honest, this car has ran at 100 percent since February when I bought it. Mechanically it has been probably the most solid car I have ever owned.
Unfortunately, he was not joking. I picked him, and the following morning Chrysler sent someone to pick my car up from Roan Mountain so that they could figure out what was wrong. Finally, as of last Friday, they figured out that motor is locked. We have made numerous attempts to get in touch with the store manager at this particular Walmart. None of our phone calls get returned.
This morning the service manager returned my husband's call and simply stated that they were not responsible at all. It is going to cost $5200.00 to fix my car. That is for a used Flex Fuel motor in my car, or to have my motor rebuilt. Chrysler believes it is Walmart's mistake and told us of other incident that they were aware of, albeit not as serious as ours. Cars that are running perfect do not simply go from perfect to having to have a rebuilt motor in less than 20 miles.
Simply put no one, not one mechanic that we have talked to believes that this is owner error. 5 people were in my car as passengers the days before this, Walmart service people even started it and would be able to state the soundness of my car. They would not have changed the oil if there would have been any issues at all. I've went without my car now for over a week, having to ask my friends, family and everyone else to get me to and from work, help with getting Montana where he needs to be, and here we are with graduation and I am at everyone else's mercy. We are back to being a one car family again.
I don't want to have to get an attorney involved, but under the circumstances I have no other options. I have to have a car and soon, and now I am looking at having to get a rental. I've known this since this last Friday, but no one can believe that Walmart will not make things right. So friends and family I'm parking this post here as a warning.
Robert and I don't have that kind of money, I work part time at the YMCA, Robert pays our bills, we have three kids, and I'm still in college. Please do not go to Walmart for even a simple oil change, it may be the cheaper option, but as you see in mine it has costed us a lot already. Now to talk to the news outlets, and Walmart Corporate. If they were to make things right, I will be sure to update you guys promptly. In the mean time please just keep praying for us.
RIVERDALE, UTAH -- My daughter took her car a 1999 Toyota Corolla with 64000 miles on it to have her oil changed at Walmart in Riverdale. She had only owned the car for a month and it ran perfectly. We had it checked out by a mechanic before we bought it and they said it was in great shape. Anyway my daughter was going on a little trip and decided to have the oil changed before they left and took it to Walmart.
AFTER the oil change they took the car home and didn't drive it again until 2 days later. They made it about 50 miles when suddenly the car made a loud noise and the check engine light came on and the car died and would not restart leaving them stranded in the middle of nowhere in the middle of the night. The next day they had it towed to a mechanic and he said they would need a new engine so we decided to have it towed back to our mechanic. The first thing our mechanics asked was "Did you just have your oil changed?" and of course we said yes.
They checked the oil and said that the oil felt weird and sticky and the bearings were dry so we sent our car over to Toyota for them to analyze the oil. Walmart has not been helpful at all. They say "We have a video of our guy putting oil in your car." My daughter said "I want to see the video" and they said we had to get a court order or have a police officer go see it so she called the police department and they are sending someone over to view it. Also we have contacted our car insurance company and even though they won't cover the engine they said they will do an investigation and if it is proven Walmart is at fault they will go after Walmart.
We are going ahead and having a new engine put in. Because she needs her car and has only made one payment so far. So the 4000 dollar car ended up costing 8,000. I will never take my car to Walmart ever again for anything. Walmart needs to train their people better and own up to their mistakes and take care of their customers. I REALLY hope there is a class action lawsuit against them. I have read pages and pages of people have been screwed when they got an oil change at Walmart.
DALLAS, OREGON -- I bought a Hankook from Walmart, online, since I figured the price was good for the product. On February 29, 2016, I drove to Dallas, Oregon to pick up the tire and have it mounted on the available wheel rim--which was in the back of my truck. I thought this would be rather simple. I only wanted the old tire removed from the wheel and the new tire installed and balanced. Right off, I knew I'd made a mistake by going to Walmart tire center! They treated me like a convict, instead of a good customer.
I took the printed page with me that showed I paid for the tire, online--like I was instructed. The man at the counter told me to take the printed page to the front desk to verify and get a receipt for the PAID IN FULL tire. So, when I went to the front desk, THAT man gave me a receipt and told me the tire would be mounted and balanced free of charge.
So, I went back to the tire center and told the man that I have a receipt and am ready to get the tire and have it installed and balanced. When I said that the man at the front desk told me the balancing was free,
(according to the man at the front desk) he yelled at me and said: "I worked in automotive for a long time and the balancing is NOT free--it's $ 9.00!" So, I said: "Okay, I'll pay the $ 9.00." Then he said to follow him out to the work area and he would find the tire. So, I did just that.
When I was out in the work area waiting for the guy to find the tire, a different man came over and said: "You're going to have to get out of the work area!" I said that I was waiting on the other man to find my tire. He said: "We'll let you know when we find it!" So, I went inside to wait. Finally, the other guy came in and told me that he was very busy and the job to mount and balance my tire would be a while. So, I asked him if the job would be done sometime today, he said, (very snotty like) "YEESSS, it'll be done today!"
Finally I asked the woman at the desk, this time, how long it would take. She said about 45 minutes. That's all I wanted to know in the first place!! I went back 1 1/2 hours later and they YES, HAD IT DONE! That is the very first time I have used a Walmart tire center. And I guarantee it is the LAST! I usually go to Les Schwab Tires. It's a West Coast business franchise. THEY always treat me as a FIRST RATE customer. That's where I will continue to go from now on!!!
BOILING SPRINGS, SOUTH CAROLINA -- Today, August 21, 2016, my mother-in-law took her van to Walmart in Boiling Springs. When she came back to look at her car her fender was bowed all the way in and the driver door wouldn't open more than 6 inches. She asked them what the hell happened and they said "Oh, we just opened the door and it did that." Are you kidding me?! So you're telling me that the fender just decided that it wanted to bow in the one time it was in your shop?
My fiance used to work there so he knows the policies and he made sure they filed an incident report. They said they would look at cameras, after initially telling her she would just have to crawl through the passenger side door to drive it home without filing an incident report.
If she hadn't filed an incident report they wouldn't have to claim responsibility for the damage caused. They blatantly tried to ignore policy and screw her over. We're very lucky Ryan used to work there and knows the policy. They've been there for 3 hours and are still trying to resolve the issue.
VANCOUVER, WASHINGTON -- There is a newer policy with minimum waits 1-2 hours while you wait to have your oil changed. I hadn't been to have my oil changed by Walmart in quite a while. I went in last week, with only one car ahead of me. The young man said it would be 1 to 1 1/2 hour wait until my car was done. There was only 1 car ahead of mine. When I asked him what time of day would be better to come in, he replied that there never was a better time to come in with no wait.
I went in early again yesterday to have my oil changed. I was delighted as there were no cars waiting and only one in the bay. An older gentleman waited on me this time. I asked again how long the wait. He told me the again 1 to 1 1/2 hour wait. I again asked why so long. He said that Walmart had made the policy so you shop longer and buy more. He told me to go to another oil change competitor if I wanted a faster oil change.
I think this is very poor customer relations, and I will buy much less at Walmart because of this policy. This really stinks when they value the customer's time so little, just to line their own pockets. I think this will backfire for them. It leaves a very negative impression with me about this store.
BOZEMAN, MONTANTA -- 2016/01/23_Bozeman, MT 59715 - I ordered tires from our local Walmart store. After the installation I checked the car and found where there were 2 points where the paint was chipped down to metal, one on drivers door, and one at right rear quarter panel at wheel well. These were able to be touched up and somewhat not so visible.
The worst damage though was where they had dragged the air hose (impact wrench) across driver's side quarter panel. The scratches were from 1/2 inch to 4 inches long. They were not able to be buffed out and will be there permanently on car, as they are through base coat/clear coat. In total there were 6 scratches and 2 chips that are there permanently. The auto guy was able to polish out the other abrasions and make less noticed. It ended up costing me $400 to get touched up and polished, but car never be as when I brought it in originally.
Take my advice and pay more for a dealer that gives a damn about your vehicle and respect it. Service like this is absolutely unprofessional and pathetic. The extra cost for better care is worth it. If you do take vehicle to Walmart and are concerned, take video with your phone in store lot on arrival, and again when done and before leaving store lot. As I said, when damage is done it is done!!!
WEST JEFFERSON, NORTH CAROLINA -- So yeah I got some tires at Walmart. Thought I'd get an oil change due to convenience. Mistake. They stripped my oil plug. Looks like they hit it with an air gun going the wrong way. I have always changed my oil by hand myself and never had a problem. They need to just offer tire only if they can't even put an oil plug in right. Stay away from Wal-Mart Auto unless you buying cheap tires.
ADRIAN, MICHIGAN -- Bought 4 tires and with only 5,000 miles on them was told they could not rotate them. Was told by service that car was out of alignment. That is why tire was bad but other front tire is fine. Took my car back after getting a mechanic's view-point on the tire which he said the tire looked defective. Employee of Wal-Mart said upper management said there is nothing they could do. No replacement, no discount to purchase another tire, nothing.
STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tried putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was supposed to be for the Viva 1 price. My wait was supposed to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping.
My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me.
Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disgusted by the way he talked to me and the way I was treated. I ended up having to pay the price.
The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.
The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!! If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers. I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!
ALBUQUERQUE, NEW MEXICO -- I've read a bunch of complaints here from customers who are disabled, like me... I want to make you aware of the ADA, and how you can further burden Walmart if they refuse to get enough scooters and keep them in good repair. They often wait until they are all broken before doing anything.
The ADA, first of all, does not require them to get scooters. The ADA requires them to provide "reasonable accommodation." In other words, they have to find some way to level the playing field for the disabled. The scooters must be safe, and I'd suggest you take legal action if injured. Make them somehow pull you back to the front of the store if your scooter dies and leaves you stranded in the store and they have no others to replace your dead scooter.
Another idea would be to insist they get two employees, one to push you around the store in their manual wheelchair, while a second one pushes a grocery cart for you. This will take up the time of two employees and cost them man-hours... And make sure it is safe and operational, no broken brakes, flat tires, or missing foot rests. The third option is to insist they do your shopping for you while you sit and wait. The only response I've seen on this site from Walmart was from a guy named James, who said if you don't like the way they treat the disabled, he invites you to shop elsewhere!!!
If you do this, you just may find, as I have in the last two weeks, that the prices at Albertsons and Smith's, at least what I needed when I checked the store out, were great... Especially considering how much gas and time I wasted traveling to Walmart and the time wasted waiting for scooters: The baby food, for instance, was only a penny more, and the extra I therefore paid was less than the gasoline and time I wasted at Walmart, so I came out ahead.
Their Barilla pasta was ten for 10 dollars, which is 28 cents cheaper than Walmart. Their peaches were cheaper, and really juicy and firm. And remind them that the reason these scooters get damaged and stolen is because Walmart is the only chain store that doesn't call for an escort to bring back the scooter. Every other chain does. Don't let them whine about loss or damage when it is so easy to prevent and the scooters make them so much money. The parking lot employee is going to have to go out and retrieve it anyway, so why not tell him to go out with the shopper and get it as soon as the shopper vacates it, and bring it in for the next waiting customer?
I spent this afternoon reading these complaints and it is absolutely appalling. The employees are abused as well as shoppers. They bully them, sexually harass them, deny them legal breaks, lie to them, don't protect them from threatening customers. It is interesting, I thought, that they won't accept passports from a person from France or Brazil as ID who are here as students... but they don't have a problem with hiring illegal aliens from Mexico to clean the store. Hmm. Every other chain has scooters in good repair.
Check your weekly ads and make your list. Why go to Walmart repeatedly when they are always out of stuff, or buy off-flavor ground beef, when you can get fresh beef at a different store during sales that is cheaper and better? If you don't hit them in their wallet, nothing will change. 1-800-WALMART might as well be 1-800-SCREWYOU. When I think of how Bill Gates shares his money with the world, and how selfish Walmart is (They don't give all that much to charity despite their posturing) I cannot see going there anymore.
The final straw was when I sat on a dried layer of shit on the scooter seat, and that was a month ago and they still have not provided me with an incident report. They are stonewalling me in the hope that I will not persist. And by the way, they put that scooter right back for the next poor victim, without cleaning and disinfecting it.
So those are your options. Know them, so that you don't ask for things they aren't required to provide, but also know what they MUST provide, too. They are VERY bad corporate citizens for this, and other reasons, some of which you already know: Buying from China while American companies collapse, buying from sweatshops, lobbying to get back the old extended trucker's hours extended which leads to more accidents and deaths, hiring illegal aliens to work in the stores, selling brand names made to Walmart's specs that don't have the same quality as sold elsewhere, and so on.