ALBUQUERQUE, NEW MEXICO -- I've read a bunch of complaints here from customers who are disabled, like me... I want to make you aware of the ADA, and how you can further burden Walmart if they refuse to get enough scooters and keep them in good repair. They often wait until they are all broken before doing anything.
The ADA, first of all, does not require them to get scooters. The ADA requires them to provide "reasonable accommodation." In other words, they have to find some way to level the playing field for the disabled. The scooters must be safe, and I'd suggest you take legal action if injured. Make them somehow pull you back to the front of the store if your scooter dies and leaves you stranded in the store and they have no others to replace your dead scooter.
Another idea would be to insist they get two employees, one to push you around the store in their manual wheelchair, while a second one pushes a grocery cart for you. This will take up the time of two employees and cost them man-hours... And make sure it is safe and operational, no broken brakes, flat tires, or missing foot rests. The third option is to insist they do your shopping for you while you sit and wait. The only response I've seen on this site from Walmart was from a guy named James, who said if you don't like the way they treat the disabled, he invites you to shop elsewhere!!!
If you do this, you just may find, as I have in the last two weeks, that the prices at Albertsons and Smith's, at least what I needed when I checked the store out, were great... Especially considering how much gas and time I wasted traveling to Walmart and the time wasted waiting for scooters: The baby food, for instance, was only a penny more, and the extra I therefore paid was less than the gasoline and time I wasted at Walmart, so I came out ahead.
Their Barilla pasta was ten for 10 dollars, which is 28 cents cheaper than Walmart. Their peaches were cheaper, and really juicy and firm. And remind them that the reason these scooters get damaged and stolen is because Walmart is the only chain store that doesn't call for an escort to bring back the scooter. Every other chain does. Don't let them whine about loss or damage when it is so easy to prevent and the scooters make them so much money. The parking lot employee is going to have to go out and retrieve it anyway, so why not tell him to go out with the shopper and get it as soon as the shopper vacates it, and bring it in for the next waiting customer?
I spent this afternoon reading these complaints and it is absolutely appalling. The employees are abused as well as shoppers. They bully them, sexually harass them, deny them legal breaks, lie to them, don't protect them from threatening customers. It is interesting, I thought, that they won't accept passports from a person from France or Brazil as ID who are here as students... but they don't have a problem with hiring illegal aliens from Mexico to clean the store. Hmm. Every other chain has scooters in good repair.
Check your weekly ads and make your list. Why go to Walmart repeatedly when they are always out of stuff, or buy off-flavor ground beef, when you can get fresh beef at a different store during sales that is cheaper and better? If you don't hit them in their wallet, nothing will change. 1-800-WALMART might as well be 1-800-SCREWYOU. When I think of how Bill Gates shares his money with the world, and how selfish Walmart is (They don't give all that much to charity despite their posturing) I cannot see going there anymore.
The final straw was when I sat on a dried layer of shit on the scooter seat, and that was a month ago and they still have not provided me with an incident report. They are stonewalling me in the hope that I will not persist. And by the way, they put that scooter right back for the next poor victim, without cleaning and disinfecting it.
So those are your options. Know them, so that you don't ask for things they aren't required to provide, but also know what they MUST provide, too. They are VERY bad corporate citizens for this, and other reasons, some of which you already know: Buying from China while American companies collapse, buying from sweatshops, lobbying to get back the old extended trucker's hours extended which leads to more accidents and deaths, hiring illegal aliens to work in the stores, selling brand names made to Walmart's specs that don't have the same quality as sold elsewhere, and so on.
BOZEMAN, MONTANTA -- 2016/01/23_Bozeman, MT 59715 - I ordered tires from our local Walmart store. After the installation I checked the car and found where there were 2 points where the paint was chipped down to metal, one on drivers door, and one at right rear quarter panel at wheel well. These were able to be touched up and somewhat not so visible.
The worst damage though was where they had dragged the air hose (impact wrench) across driver's side quarter panel. The scratches were from 1/2 inch to 4 inches long. They were not able to be buffed out and will be there permanently on car, as they are through base coat/clear coat. In total there were 6 scratches and 2 chips that are there permanently. The auto guy was able to polish out the other abrasions and make less noticed. It ended up costing me $400 to get touched up and polished, but car never be as when I brought it in originally.
Take my advice and pay more for a dealer that gives a damn about your vehicle and respect it. Service like this is absolutely unprofessional and pathetic. The extra cost for better care is worth it. If you do take vehicle to Walmart and are concerned, take video with your phone in store lot on arrival, and again when done and before leaving store lot. As I said, when damage is done it is done!!!
OAKLAND, TENNESSEE -- Called at 2pm and asked how long to mount and balance 4 new tires. Told, "1 hour." Arrived at 2:30pm. It is now 5pm and my truck remains hostage for more than one hour in the maintenance bay on the rack. Unbelievable. I will never do this again with Walmart and I will actively advocate to avoid this Walmart in the future.
STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tried putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was supposed to be for the Viva 1 price. My wait was supposed to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping.
My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me.
Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disgusted by the way he talked to me and the way I was treated. I ended up having to pay the price.
The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.
The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!! If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers. I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!
LINDON, UTAH -- I had a slow leak in my tire and every place around was closed. So I tried Walmart and they were the only place open so I decided to get the flat fixed there. I asked the man working if he would fix my tire and he said sure and that he would call me when it was finished so I could go shop around while I waited. I handed him the keys and then went to go get some shopping done.
Then after about an hour and still no call (and this should have taken 30 minutes tops honestly), I finally went to see what was up and the guy did he just forgot to write down my number (you couldn't just page me? I was in that exact building -_-) and so then I asked if everything went well and if I was OK to take my car home. He then proceeded to tell me how he couldn't replace it because the car was too low and he couldn't get a jack under it, (honestly I could see that being realistic because my car sits extremely low but THEY SELL LOW PROFILE JACKS THAT WOULD FIT IN THE STORE) and so I sighed and said that was alright and asked for my keys.
But then while he was getting them he started telling me about how he heard my car going when he tried driving it up a ramp to get the tire up but it was grinding on the bottom of my car. So he said he tried a few times to see if going faster would help him clear it but he said the sound was only worse each time. Why the hell wouldn't you stop after the first time my car is scraping all of its weight across the bottom!? I didn't say anything and just rolled my eyes and groaned and took my keys and left.
When I got in the car he had adjusted basically everything you can adjust from the seats, to the mirrors, to the temperature and so my car was a wreck when I got in it. I know that's not a huge deal, but what really bugged me was he was absolutely filthy when he got into my car and so it ruined my seats from the oil, my steering wheel was all slimy and sticky, my shift knob (I have it covered with a hacky sack to make it pop just for fun) was completely ruined too and wet because of how much oil was on his hands and he broke the plastic side off my seat that has all the buttons to adjust it.
I had an hour of my time wasted. He scratched the paint off the bottom edges of my car, he ruined the inside of my car, and I didn't even get my tire fixed. I am likely going to try to get reimbursed for the damages caused to the bottom and insides (mostly the seat but the whole thing needs to be replaced now) of my car. If you are planning to have something done with your car, don't get it done at Lindon Walmart! You'll regret it!
WAUSEON, OHIO -- Deliberately bad service at the Auto Center in Wauseon, Ohio. Totally unprofessional and backwards country bumpkin service! I have always been a good customer to Walmart before yesterday when I came to Walmart to get a new tire on my truck. The tire that I had on was a spare that was in bad shape and I needed a new one put onto my main rim. The spare was going flat but he didn't care. He just told his service tech to throw some air into it, so he did.
The man went to look at my truck and he asked me why it was leaning a little. I told him its nothing to worry about, please just mount and put on my new tire onto my main rim that I had in my truck bed because this spare is dangerous to drive on and I have my kids in the car with me. I was planning to have the lean repaired, but he refused to jack it up and only mounted my tire. He said this is a liability for us very nervously. I said to him, "What is the matter with you people!? This is a liability to me." I told him that I am just asking you to put it on because I only have a scissor jack and it will be tough to get off and the spare is bad, but he kept insisting it was a liability to them.
Even the manager came in and weirdly stared me down for about 5 minutes not saying anything. So I left without saying thanks and I was really upset. I only drove about 2 miles and my spare blew out on a busy road so I had to call my friend. He came out and helped with change it laying halfway in the roadway because we couldn't jack it up in the grass. I had to direct traffic around him due to where we were. I nor none of my friends or family will ever go back there again!!
WINDSOR HIEGHT'S, IOWA -- I bought 2 Goodyear Viva 2 tires at Walmart! One of the tires had several Dibits in sidewall, BOTH SIDES, and a year later one dibit BALLOONED outward ready to blow out! Walmart would NOT give me an Adjustment for the Defected tire! Refused! So I took Tire to a Goodyear Franchise Tire Shop and they "YES it's defected/Blem!" Goodyear Shop also said; "We DON'T Warranty Goodyear tires sold at Walmart! They are made special for Walmart and DON'T MEET STANDARDS!" Basically Walmart is selling JUNK TIRES! They just don't GET IT! Cooper Tires gets it NOW! They just got hit here in Iowa a $32 Million Judgment for Defected Tires!
SIDDY DAISY, TENNESSEE -- Aug 8, I went to Wal-Mart to purchase a car battery. I had to hunt a customer service person. Then picked out a battery. Was told it will take over a 2 hour wait. There were only 2 people working the service bays. One was mounting tires. The other was telling someone that he taking a break.
I sensed up buying the tools to swipe the battery. Took old battery in which was not even 3 years old. The young person "working" the register did not know how to ring up the adjusted rate. He called for CSM who never came. Wal-Mart has done away with customer service!!!
GRANITE CITY, ILLINOIS -- I purchased a set of 4 new tires and the cashier suggested I buy the road hazard warranty. I was told this would cover EITHER repair or replacement of tire. Last night on my way home I had a tire blow out on the interstate. When it blew out it scuffed up the side of my car and broke the side view mirror along with bend the wheel before I could get to a wide shoulder to put my donut on.
The next day when I went to Wal-Mart in Granite City, IL. I was told that my warranty was no good because the part of the tie with the D.O. T. # on it was missing. The manager Tina told me I would have to get the rest of the tire from the interstate before she would replace it. I told her I wasn't going to go walking around on the interstate and risk personal injury and possible death to pick up all the pieces of this tire and with that she told me tough luck. Shame on you Tina (she started yelling and said she didn't have to give me her name) so with that I just left feeling cheated out of my Road Hazard Warranty.
UPLAND, CALIFORNIA -- Went for an oil change, and while driving the next day, my engine seized in the middle of a busy street. Turns out they did not put the filter on right and it fell off as I was driving because when the tow truck driver and mechanic looked at it, there was NO FILTER and NO OIL.
Filed a complaint with their insurance company (which, by the way, is private insurance and not regulated by the insurance commissioner). They agreed to replace my engine with a used engine which we know nothing about. It took over a month to get my car back. The tow truck driver said he hears complaints about Walmart auto service ALL THE TIME. Never trust Walmart with your car; they are incompetent.