ELIZABETHTON, TENNESSEE -- I've really prayed about what I am doing at this moment. As everyone know my car has been down since Monday, May 23rd, 2016. As everyone also knows, my car was in perfect mechanical condition up until that date. Robert had a evening off from work and he took it to Walmart in Elizabethton to have the oil changed. He figured it was a good idea to get it done, especially knowing how busy with work, Montana's graduation and the girls doing some dance stuff at ASU that I was going to be.
He left Walmart that evening and headed home. There were no stops, between there and here. He made it just outside of Roan Mountain, the oil light started flashing, my car stalled out and would not start back. Before he even called me, he called Walmart, and service manager was very "snippy". He called me, and I thought he was joking, because to be honest, this car has ran at 100 percent since February when I bought it. Mechanically it has been probably the most solid car I have ever owned.
Unfortunately, he was not joking. I picked him, and the following morning Chrysler sent someone to pick my car up from Roan Mountain so that they could figure out what was wrong. Finally, as of last Friday, they figured out that motor is locked. We have made numerous attempts to get in touch with the store manager at this particular Walmart. None of our phone calls get returned.
This morning the service manager returned my husband's call and simply stated that they were not responsible at all. It is going to cost $5200.00 to fix my car. That is for a used Flex Fuel motor in my car, or to have my motor rebuilt. Chrysler believes it is Walmart's mistake and told us of other incident that they were aware of, albeit not as serious as ours. Cars that are running perfect do not simply go from perfect to having to have a rebuilt motor in less than 20 miles.
Simply put no one, not one mechanic that we have talked to believes that this is owner error. 5 people were in my car as passengers the days before this, Walmart service people even started it and would be able to state the soundness of my car. They would not have changed the oil if there would have been any issues at all. I've went without my car now for over a week, having to ask my friends, family and everyone else to get me to and from work, help with getting Montana where he needs to be, and here we are with graduation and I am at everyone else's mercy. We are back to being a one car family again.
I don't want to have to get an attorney involved, but under the circumstances I have no other options. I have to have a car and soon, and now I am looking at having to get a rental. I've known this since this last Friday, but no one can believe that Walmart will not make things right. So friends and family I'm parking this post here as a warning.
Robert and I don't have that kind of money, I work part time at the YMCA, Robert pays our bills, we have three kids, and I'm still in college. Please do not go to Walmart for even a simple oil change, it may be the cheaper option, but as you see in mine it has costed us a lot already. Now to talk to the news outlets, and Walmart Corporate. If they were to make things right, I will be sure to update you guys promptly. In the mean time please just keep praying for us.
RIVERDALE, UTAH -- My daughter took her car a 1999 Toyota Corolla with 64000 miles on it to have her oil changed at Walmart in Riverdale. She had only owned the car for a month and it ran perfectly. We had it checked out by a mechanic before we bought it and they said it was in great shape. Anyway my daughter was going on a little trip and decided to have the oil changed before they left and took it to Walmart.
AFTER the oil change they took the car home and didn't drive it again until 2 days later. They made it about 50 miles when suddenly the car made a loud noise and the check engine light came on and the car died and would not restart leaving them stranded in the middle of nowhere in the middle of the night. The next day they had it towed to a mechanic and he said they would need a new engine so we decided to have it towed back to our mechanic. The first thing our mechanics asked was "Did you just have your oil changed?" and of course we said yes.
They checked the oil and said that the oil felt weird and sticky and the bearings were dry so we sent our car over to Toyota for them to analyze the oil. Walmart has not been helpful at all. They say "We have a video of our guy putting oil in your car." My daughter said "I want to see the video" and they said we had to get a court order or have a police officer go see it so she called the police department and they are sending someone over to view it. Also we have contacted our car insurance company and even though they won't cover the engine they said they will do an investigation and if it is proven Walmart is at fault they will go after Walmart.
We are going ahead and having a new engine put in. Because she needs her car and has only made one payment so far. So the 4000 dollar car ended up costing 8,000. I will never take my car to Walmart ever again for anything. Walmart needs to train their people better and own up to their mistakes and take care of their customers. I REALLY hope there is a class action lawsuit against them. I have read pages and pages of people have been screwed when they got an oil change at Walmart.
DALLAS, OREGON -- I bought a Hankook from Walmart, online, since I figured the price was good for the product. On February 29, 2016, I drove to Dallas, Oregon to pick up the tire and have it mounted on the available wheel rim--which was in the back of my truck. I thought this would be rather simple. I only wanted the old tire removed from the wheel and the new tire installed and balanced. Right off, I knew I'd made a mistake by going to Walmart tire center! They treated me like a convict, instead of a good customer.
I took the printed page with me that showed I paid for the tire, online--like I was instructed. The man at the counter told me to take the printed page to the front desk to verify and get a receipt for the PAID IN FULL tire. So, when I went to the front desk, THAT man gave me a receipt and told me the tire would be mounted and balanced free of charge.
So, I went back to the tire center and told the man that I have a receipt and am ready to get the tire and have it installed and balanced. When I said that the man at the front desk told me the balancing was free,
(according to the man at the front desk) he yelled at me and said: "I worked in automotive for a long time and the balancing is NOT free--it's $ 9.00!" So, I said: "Okay, I'll pay the $ 9.00." Then he said to follow him out to the work area and he would find the tire. So, I did just that.
When I was out in the work area waiting for the guy to find the tire, a different man came over and said: "You're going to have to get out of the work area!" I said that I was waiting on the other man to find my tire. He said: "We'll let you know when we find it!" So, I went inside to wait. Finally, the other guy came in and told me that he was very busy and the job to mount and balance my tire would be a while. So, I asked him if the job would be done sometime today, he said, (very snotty like) "YEESSS, it'll be done today!"
Finally I asked the woman at the desk, this time, how long it would take. She said about 45 minutes. That's all I wanted to know in the first place!! I went back 1 1/2 hours later and they YES, HAD IT DONE! That is the very first time I have used a Walmart tire center. And I guarantee it is the LAST! I usually go to Les Schwab Tires. It's a West Coast business franchise. THEY always treat me as a FIRST RATE customer. That's where I will continue to go from now on!!!
EFFINGHAM, ILLINOIS -- Brought vehicle in for an oil change and 4 new tires. Dropped it off. Received no call. 3 hrs. later came back. Car was moved, but there was a puddle under it and same old tires were on it. Walked in and was told it's done. Told them it wasn't because the same tires were on it. 10 minutes later was told they changed the oil, but couldn't change the tires because they claim they took a tire off and the brake line was hanging down.
There were no problems with the brakes when I drove it there. I walked over to the spot I had originally parked the car when I dropped it off. No puddle. No trace of fluid in the spot whatsoever. No trail at all of where I pulled in and whomever backed it out. Just had the brakes fixed over a month ago.
This is absolutely ridiculous. I made sure took multiple photos of the spot I had originally parked for record. Another interesting fact. They claim the line was hanging from "a tire". After nursing the vehicle home the line isn't broke there at all. It's broke where the line crosses and is dripping by the fuel cell (read middle of the vehicle). Will be having the folks who fixed the brakes take a look at it. Looks like "someone" ran over "something" between the time the vehicle was backed out to bring it in the shop or when it was being pulled out.
BELLE VERNON, PENNSYLVANIA -- Visited store 09-11-16 at 12 noon for new tires. Was told had to come back next day because worker called off that was supposed to work until 6, so they had to close at 5. I said there are other workers here and clerk stated they were not allowed to have someone work over plus they were super busy until it came for their shift were over. What??? She said came from Walmart manager. They are not allowed overtime.
Shame on you Walmart. You lost a customer plus others too. Doesn't make sense to give up major sales to have one person work over for one lousy hour. Place is mismanaged, just terrible. I would not recommend this Walmart to anyone especially Belle Vernon. There are plenty of tire shops that would love my business. I am done with Walmart!
BOILING SPRINGS, SOUTH CAROLINA -- Today, August 21, 2016, my mother-in-law took her van to Walmart in Boiling Springs. When she came back to look at her car her fender was bowed all the way in and the driver door wouldn't open more than 6 inches. She asked them what the hell happened and they said "Oh, we just opened the door and it did that." Are you kidding me?! So you're telling me that the fender just decided that it wanted to bow in the one time it was in your shop?
My fiance used to work there so he knows the policies and he made sure they filed an incident report. They said they would look at cameras, after initially telling her she would just have to crawl through the passenger side door to drive it home without filing an incident report.
If she hadn't filed an incident report they wouldn't have to claim responsibility for the damage caused. They blatantly tried to ignore policy and screw her over. We're very lucky Ryan used to work there and knows the policy. They've been there for 3 hours and are still trying to resolve the issue.
VANCOUVER, WASHINGTON -- There is a newer policy with minimum waits 1-2 hours while you wait to have your oil changed. I hadn't been to have my oil changed by Walmart in quite a while. I went in last week, with only one car ahead of me. The young man said it would be 1 to 1 1/2 hour wait until my car was done. There was only 1 car ahead of mine. When I asked him what time of day would be better to come in, he replied that there never was a better time to come in with no wait.
I went in early again yesterday to have my oil changed. I was delighted as there were no cars waiting and only one in the bay. An older gentleman waited on me this time. I asked again how long the wait. He told me the again 1 to 1 1/2 hour wait. I again asked why so long. He said that Walmart had made the policy so you shop longer and buy more. He told me to go to another oil change competitor if I wanted a faster oil change.
I think this is very poor customer relations, and I will buy much less at Walmart because of this policy. This really stinks when they value the customer's time so little, just to line their own pockets. I think this will backfire for them. It leaves a very negative impression with me about this store.
BOZEMAN, MONTANTA -- 2016/01/23_Bozeman, MT 59715 - I ordered tires from our local Walmart store. After the installation I checked the car and found where there were 2 points where the paint was chipped down to metal, one on drivers door, and one at right rear quarter panel at wheel well. These were able to be touched up and somewhat not so visible.
The worst damage though was where they had dragged the air hose (impact wrench) across driver's side quarter panel. The scratches were from 1/2 inch to 4 inches long. They were not able to be buffed out and will be there permanently on car, as they are through base coat/clear coat. In total there were 6 scratches and 2 chips that are there permanently. The auto guy was able to polish out the other abrasions and make less noticed. It ended up costing me $400 to get touched up and polished, but car never be as when I brought it in originally.
Take my advice and pay more for a dealer that gives a damn about your vehicle and respect it. Service like this is absolutely unprofessional and pathetic. The extra cost for better care is worth it. If you do take vehicle to Walmart and are concerned, take video with your phone in store lot on arrival, and again when done and before leaving store lot. As I said, when damage is done it is done!!!
WEST JEFFERSON, NORTH CAROLINA -- So yeah I got some tires at Walmart. Thought I'd get an oil change due to convenience. Mistake. They stripped my oil plug. Looks like they hit it with an air gun going the wrong way. I have always changed my oil by hand myself and never had a problem. They need to just offer tire only if they can't even put an oil plug in right. Stay away from Wal-Mart Auto unless you buying cheap tires.
ADRIAN, MICHIGAN -- Bought 4 tires and with only 5,000 miles on them was told they could not rotate them. Was told by service that car was out of alignment. That is why tire was bad but other front tire is fine. Took my car back after getting a mechanic's view-point on the tire which he said the tire looked defective. Employee of Wal-Mart said upper management said there is nothing they could do. No replacement, no discount to purchase another tire, nothing.