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Walmart Oil Change = Blown Motor
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELIZABETHTON, TENNESSEE -- I've really prayed about what I am doing at this moment. As everyone know my car has been down since Monday, May 23rd, 2016. As everyone also knows, my car was in perfect mechanical condition up until that date. Robert had a evening off from work and he took it to Walmart in Elizabethton to have the oil changed. He figured it was a good idea to get it done, especially knowing how busy with work, Montana's graduation and the girls doing some dance stuff at ASU that I was going to be.

He left Walmart that evening and headed home. There were no stops, between there and here. He made it just outside of Roan Mountain, the oil light started flashing, my car stalled out and would not start back. Before he even called me, he called Walmart, and service manager was very "snippy". He called me, and I thought he was joking, because to be honest, this car has ran at 100 percent since February when I bought it. Mechanically it has been probably the most solid car I have ever owned.

Unfortunately, he was not joking. I picked him, and the following morning Chrysler sent someone to pick my car up from Roan Mountain so that they could figure out what was wrong. Finally, as of last Friday, they figured out that motor is locked. We have made numerous attempts to get in touch with the store manager at this particular Walmart. None of our phone calls get returned.

This morning the service manager returned my husband's call and simply stated that they were not responsible at all. It is going to cost $5200.00 to fix my car. That is for a used Flex Fuel motor in my car, or to have my motor rebuilt. Chrysler believes it is Walmart's mistake and told us of other incident that they were aware of, albeit not as serious as ours. Cars that are running perfect do not simply go from perfect to having to have a rebuilt motor in less than 20 miles.

Simply put no one, not one mechanic that we have talked to believes that this is owner error. 5 people were in my car as passengers the days before this, Walmart service people even started it and would be able to state the soundness of my car. They would not have changed the oil if there would have been any issues at all. I've went without my car now for over a week, having to ask my friends, family and everyone else to get me to and from work, help with getting Montana where he needs to be, and here we are with graduation and I am at everyone else's mercy. We are back to being a one car family again.

I don't want to have to get an attorney involved, but under the circumstances I have no other options. I have to have a car and soon, and now I am looking at having to get a rental. I've known this since this last Friday, but no one can believe that Walmart will not make things right. So friends and family I'm parking this post here as a warning.

Robert and I don't have that kind of money, I work part time at the YMCA, Robert pays our bills, we have three kids, and I'm still in college. Please do not go to Walmart for even a simple oil change, it may be the cheaper option, but as you see in mine it has costed us a lot already. Now to talk to the news outlets, and Walmart Corporate. If they were to make things right, I will be sure to update you guys promptly. In the mean time please just keep praying for us.

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Electric Scooters And Walmart's Stinginess
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- I've read a bunch of complaints here from customers who are disabled, like me... I want to make you aware of the ADA, and how you can further burden Walmart if they refuse to get enough scooters and keep them in good repair. They often wait until they are all broken before doing anything.

The ADA, first of all, does not require them to get scooters. The ADA requires them to provide "reasonable accommodation." In other words, they have to find some way to level the playing field for the disabled. The scooters must be safe, and I'd suggest you take legal action if injured. Make them somehow pull you back to the front of the store if your scooter dies and leaves you stranded in the store and they have no others to replace your dead scooter.

Another idea would be to insist they get two employees, one to push you around the store in their manual wheelchair, while a second one pushes a grocery cart for you. This will take up the time of two employees and cost them man-hours... And make sure it is safe and operational, no broken brakes, flat tires, or missing foot rests. The third option is to insist they do your shopping for you while you sit and wait. The only response I've seen on this site from Walmart was from a guy named James, who said if you don't like the way they treat the disabled, he invites you to shop elsewhere!!!

If you do this, you just may find, as I have in the last two weeks, that the prices at Albertsons and Smith's, at least what I needed when I checked the store out, were great... Especially considering how much gas and time I wasted traveling to Walmart and the time wasted waiting for scooters: The baby food, for instance, was only a penny more, and the extra I therefore paid was less than the gasoline and time I wasted at Walmart, so I came out ahead.

Their Barilla pasta was ten for 10 dollars, which is 28 cents cheaper than Walmart. Their peaches were cheaper, and really juicy and firm. And remind them that the reason these scooters get damaged and stolen is because Walmart is the only chain store that doesn't call for an escort to bring back the scooter. Every other chain does. Don't let them whine about loss or damage when it is so easy to prevent and the scooters make them so much money. The parking lot employee is going to have to go out and retrieve it anyway, so why not tell him to go out with the shopper and get it as soon as the shopper vacates it, and bring it in for the next waiting customer?

I spent this afternoon reading these complaints and it is absolutely appalling. The employees are abused as well as shoppers. They bully them, sexually harass them, deny them legal breaks, lie to them, don't protect them from threatening customers. It is interesting, I thought, that they won't accept passports from a person from France or Brazil as ID who are here as students... but they don't have a problem with hiring illegal aliens from Mexico to clean the store. Hmm. Every other chain has scooters in good repair.

Check your weekly ads and make your list. Why go to Walmart repeatedly when they are always out of stuff, or buy off-flavor ground beef, when you can get fresh beef at a different store during sales that is cheaper and better? If you don't hit them in their wallet, nothing will change. 1-800-WALMART might as well be 1-800-SCREWYOU. When I think of how Bill Gates shares his money with the world, and how selfish Walmart is (They don't give all that much to charity despite their posturing) I cannot see going there anymore.

The final straw was when I sat on a dried layer of shit on the scooter seat, and that was a month ago and they still have not provided me with an incident report. They are stonewalling me in the hope that I will not persist. And by the way, they put that scooter right back for the next poor victim, without cleaning and disinfecting it.

So those are your options. Know them, so that you don't ask for things they aren't required to provide, but also know what they MUST provide, too. They are VERY bad corporate citizens for this, and other reasons, some of which you already know: Buying from China while American companies collapse, buying from sweatshops, lobbying to get back the old extended trucker's hours extended which leads to more accidents and deaths, hiring illegal aliens to work in the stores, selling brand names made to Walmart's specs that don't have the same quality as sold elsewhere, and so on.

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Vehicle Damage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCKY MOUNT, NORTH CAROLINA -- This happened to my car while having a tire put on at Walmart in Rocky Mt North Carolina of course the claims department reviewed the camera and did not see how the technician could have damaged my vehicle!! Walmart refuses to allow us to obtain a copy of the video because it's there property the claim agent explained. I'm beyond furious right now!! Poor unprofessional service department and Walmart's claim department Lexington Kentucky is a joke!! 😡😡😡

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Walmart Oil Change Ruined My Daughter's Engine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIVERDALE, UTAH -- My daughter took her car a 1999 Toyota Corolla with 64000 miles on it to have her oil changed at Walmart in Riverdale. She had only owned the car for a month and it ran perfectly. We had it checked out by a mechanic before we bought it and they said it was in great shape. Anyway my daughter was going on a little trip and decided to have the oil changed before they left and took it to Walmart.

AFTER the oil change they took the car home and didn't drive it again until 2 days later. They made it about 50 miles when suddenly the car made a loud noise and the check engine light came on and the car died and would not restart leaving them stranded in the middle of nowhere in the middle of the night. The next day they had it towed to a mechanic and he said they would need a new engine so we decided to have it towed back to our mechanic. The first thing our mechanics asked was "Did you just have your oil changed?" and of course we said yes.

They checked the oil and said that the oil felt weird and sticky and the bearings were dry so we sent our car over to Toyota for them to analyze the oil. Walmart has not been helpful at all. They say "We have a video of our guy putting oil in your car." My daughter said "I want to see the video" and they said we had to get a court order or have a police officer go see it so she called the police department and they are sending someone over to view it. Also we have contacted our car insurance company and even though they won't cover the engine they said they will do an investigation and if it is proven Walmart is at fault they will go after Walmart.

We are going ahead and having a new engine put in. Because she needs her car and has only made one payment so far. So the 4000 dollar car ended up costing 8,000. I will never take my car to Walmart ever again for anything. Walmart needs to train their people better and own up to their mistakes and take care of their customers. I REALLY hope there is a class action lawsuit against them. I have read pages and pages of people have been screwed when they got an oil change at Walmart.

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Worst Tire Center Experience of My Life!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, OREGON -- I bought a Hankook from Walmart, online, since I figured the price was good for the product. On February 29, 2016, I drove to Dallas, Oregon to pick up the tire and have it mounted on the available wheel rim--which was in the back of my truck. I thought this would be rather simple. I only wanted the old tire removed from the wheel and the new tire installed and balanced. Right off, I knew I'd made a mistake by going to Walmart tire center! They treated me like a convict, instead of a good customer.

I took the printed page with me that showed I paid for the tire, online--like I was instructed. The man at the counter told me to take the printed page to the front desk to verify and get a receipt for the PAID IN FULL tire. So, when I went to the front desk, THAT man gave me a receipt and told me the tire would be mounted and balanced free of charge.

So, I went back to the tire center and told the man that I have a receipt and am ready to get the tire and have it installed and balanced. When I said that the man at the front desk told me the balancing was free,
(according to the man at the front desk) he yelled at me and said: "I worked in automotive for a long time and the balancing is NOT free--it's $ 9.00!" So, I said: "Okay, I'll pay the $ 9.00." Then he said to follow him out to the work area and he would find the tire. So, I did just that.

When I was out in the work area waiting for the guy to find the tire, a different man came over and said: "You're going to have to get out of the work area!" I said that I was waiting on the other man to find my tire. He said: "We'll let you know when we find it!" So, I went inside to wait. Finally, the other guy came in and told me that he was very busy and the job to mount and balance my tire would be a while. So, I asked him if the job would be done sometime today, he said, (very snotty like) "YEESSS, it'll be done today!"

Finally I asked the woman at the desk, this time, how long it would take. She said about 45 minutes. That's all I wanted to know in the first place!! I went back 1 1/2 hours later and they YES, HAD IT DONE! That is the very first time I have used a Walmart tire center. And I guarantee it is the LAST! I usually go to Les Schwab Tires. It's a West Coast business franchise. THEY always treat me as a FIRST RATE customer. That's where I will continue to go from now on!!!

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Tires Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAUSEON, OHIO -- Deliberately bad service at the Auto Center in Wauseon, Ohio. Totally unprofessional and backwards country bumpkin service! I have always been a good customer to Walmart before yesterday when I came to Walmart to get a new tire on my truck. The tire that I had on was a spare that was in bad shape and I needed a new one put onto my main rim. The spare was going flat but he didn't care. He just told his service tech to throw some air into it, so he did.

The man went to look at my truck and he asked me why it was leaning a little. I told him its nothing to worry about, please just mount and put on my new tire onto my main rim that I had in my truck bed because this spare is dangerous to drive on and I have my kids in the car with me. I was planning to have the lean repaired, but he refused to jack it up and only mounted my tire. He said this is a liability for us very nervously. I said to him, "What is the matter with you people!? This is a liability to me." I told him that I am just asking you to put it on because I only have a scissor jack and it will be tough to get off and the spare is bad, but he kept insisting it was a liability to them.

Even the manager came in and weirdly stared me down for about 5 minutes not saying anything. So I left without saying thanks and I was really upset. I only drove about 2 miles and my spare blew out on a busy road so I had to call my friend. He came out and helped with change it laying halfway in the roadway because we couldn't jack it up in the grass. I had to direct traffic around him due to where we were. I nor none of my friends or family will ever go back there again!!

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Tire Lube Express Not So Express
By -

SOUTH DAYTONA, FLORIDA -- On January 18th at 2:30 pm I entered the Tire Lube express at store 1391. I did not get waited on until 2:53 pm, at which time I requested an oil change and tire rotation and balance for myself and my husband's vehicles. I was given an approximately time of 1.5 hrs which I deemed reasonable for two cars. Well I came back at 4 pm and was told it would be a little longer. Then 5pm rolled around... still not ready.

So I inquired once again and with a few questions ascertained that my tire rotation had not even been started for either vehicle. I canceled the tire rotation due to the time frame. When I got to my car I inspected it as I always do after any service and discovered that my washer fluid was not filled... or so I thought.

As my husband came around my car there was liquid leaking profusely from the bottom. He raised my hood and discovered windshield washer fluid sprayed everywhere. He re-entered the TLE and they told him that it was like that when I brought it in. However, I used it on my way to Wal-Mart and it worked just fine.

I was not even informed about my so called leak. The hose had been ripped off from my reservoir and after some much heated debate one of the technicians reattached it. So I did not leave until after 6 pm!!! And to top it all off... my receipt shows my tire pressure at ft30 and r30... which in itself is four lbs below the tire pressure recommendation listed on the tires.

But I have indicator tabs on my tires so when the tire pressure is too low they turn white. They were still white when I left and I was told that my tires had had air added to them. My husband had to take my car and put air in my tires after we left Wal-Mart and my front driver's side tire only had 26 lbs of pressure in it!!!

Since there was no manager to be found after all of this, we left and my husband went back to explain the situation to the store manager, ** today. The idea was to bring to her attention the appalling conditions that Wal-Mart customers were having to put up with at this location so that the problems with this dept could be rectified. Her response was less than lackluster. She wouldn't even look him in the eye.

The TLE manager, **, just looked at the receipt and said in an extremely condescending tone, "€œWell it was brought in that way. What do you want, a free oil change?" He was not even there when the incident occurred. How would he know anything? Employees can and do lie... especially if they broke something and don't want to fix it or get in trouble for it. Bottom line it took 3.5 hrs (from time of walking in the door at 2:30 to 5:09 pm when I was checked out, to after 6 when my reservoir hosed was put back on) to get 2 oil changes?!?!

The same technician, **, is listed for courtesy tech, upper bay, lower bay and tire tech for both vehicles. These are separate jobs, and one person cannot and should not have to put up with being the only technician for 3 jobs. If they were understaffed either someone should have came in to help or the TLE should have been temporarily closed so that the dept could get caught up. I don't know what planet the people in this location are from, but it's not planet earth.

This is the absolute worst service I have ever had... anywhere. WE WERE HOPING THAT THE INEPTITUDE IN THE STORE DID NOT REACH BEYOND THE ASSOCIATE LEVEL. Sadly, after dealing with the dept manager and store manager. We were mistaken. IT GOES ALL THE WAY TO THE TOP OF THE PROVERBIAL FOOD CHAIN. I will never shop there again... EVER and I will be sure to tell everyone I know of this horrid experience.

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Tire mounting
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LODI, CALIFORNIA -- I ordered two tires through the Walmart website. They arrived and I went in to get them installed on my Volkswagen. It took them 20 minutes to find them and then two more hours to install them while I waited in their lobby. It was a super slow day and there was only two or three other cars in the shop--that's probably the longest I have ever waited for such a simple job. The counter help appeared untrained and disinterested. I inquired about an oil change on my VW Altrack and my wife's Beetle, seeking to know what oil they would use--both VWs require a somewhat rare oil spec (VW 502 for the Altrack and VW 508 for the Bug). The counter help guy seemed mystified and called over a mechanic to answer my question. He also seemed both incredulous and hostile that I should want to know what oil they would use. He kept stating an oil weight and seemed unaware of the existence of a certified or approved oil type for a particular car. To cap things off, my tire pressure monitor triggered as I drove home. Upon checking the pressure when I got home, I found one of the tires was eight or nine low.

Stay away from this Walmart Auto Center if you value your time, car, and safety!

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Tire Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COMMERCE MICHIGAN -- While shopping at Walmart I stopped to Auto Center to inquire about tires. Provided my car info and was told that I would need to order tires from Walmart.com. Ordered tires, tires arrived and I scheduled appointment for install. Showed up for my appointment and after an hour of confusion was told that they do not have a lift for my car. (Standard Mercedes Sedan) I asked to use a jack and they said that they didn't have one or know how to use it in shop. Was send to a different Walmart where 1.5 hours later I was told that their tire machines do not handle Mercedes rims. Now 3 hours later I am heading to Belle Tire to get the job done. Absolute 3 ring circus. Killed 4 hours of my day. First and last time with Walmart services. Stick to what you know.

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Used Tires Sold by Walmart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, GEORGIA -- Falken Sincera SN250 A/S 185/55R15 82 V Tire. Fair warning, stay clear of these tires. They are sold at Walmart through a 3rd. Party that sells used tires. After 2 weeks of going back and forth with Walmart about the status of the tires and when they are going to be delivered, they finally arrived at Walmart. WOW I was shocked when they finally arrived and I went to Walmart to have the tires installed (the tires were used on dirty). I wrote so many emails to Walmart to get a replacement on the tires because they were used. Walmart email responses were they were sorry for the inconvenience and they dropped the ball - yet nothing was done to replace the tires I got. Eventually all my emails fell on deaf ears. Do not buy these tires from Walmart.

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Wal-Mart Automotive Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 53 ratings and
95 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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