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Beware of Wal Mart auto service.
Posted by Harry Senser on 04/22/2006
LIMA, OHIO -- In March, I went to Wal Mart Tire and Lube center in Lima, Ohio to have a flat tire replaced and an oil change. When I got the car back, the work order showed that the mechanic had stripped the threads on my oil pan. Also I watched as he installed the new tire. He used an air wrench in replacing the lug nuts. Besides the cost of the tire and oil change, they also charged a $9 road hazard insurance on the tire. The cost of the tire, road hazard insurance, and oil change was $95.

Ten days later, the tire blew out as I was entering the Wal Mart in Greenville. Ohio. I drove around to the Tire and Lube center to have the tire replaced. The mechanic refused to replace the tire under warranty unless I bought 2 new tires because it was "company policy" that all tires on a car must have exactly the same size. I refused to buy 2 new tires (all 4 of my tires had been replaced in October, 2005). I called AAA and had my car towed to Firestone in Greenville.

Firestone replaced the tire but it took them half an hour to get the lug nuts off. The threads on the lug bolts had been stripped. Firestone had to install new lug nuts and bolts. The cost for the new tire, lug bolts, nuts, and labor was $125.

I mentioned to Firestone about the stripped oil pan threads. They said the threads could not be repaired, and the oil pan would have to be replaced.

I contacted the dealer and had a new oil pan installed for $430.

I wrote to Wal Mart in Bentonville, AR. I received a form letter thanking me for my complaint. They said they are striving to provide good service and if I just keep patronizing their Tire and Lube centers, their service is bound to improve. No mention of the $650 I was out for getting nothing. No mention about the road hazard insurance which would have paid for a new tire. No discussion about their company policy that all tires must be exactly the same size.

I won't patronize Wal Mart's Tire and Lube centers anywhere in the U.S. and encourage everyone else to go anywhere else to get service. I have too much respect for my car and my wallet to continue patronizing them until they get better.
     
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Posted by viperpa33s on 2006-04-23:
I always tell people, never take your car to these big chain stores. They got young people working who have no work ethics and don't give a hoot to what they do to your car.
Posted by Anonymous on 2006-04-24:
"Beware of wal-mart service" is akin to the warning on a hair dryer "Do not use in shower".
Posted by skyfox37 on 2006-04-27:
I took my 1997 Aspire in for an oil change; they had done it previously and there was their sticker in my window saying 5W-30. They put lawn mower oil in my engine this time. Fortunatly, I noticed it the moment I started my car and I raised the roof on them. The cashier kept telling me to keep it down and said it wasn't anyone elses business what they did to my car. In other words, they didn't like me telling the other customers how they almost ruined my car. I now have a 2005 Honda Civic; they'll NEVER touch it for ANYTHING.
Posted by Pingu on 2006-05-31:
Hello fellow members.
I am a mechanic. But my comment is not as a mechanic but as a human being.
I have seen almost no 3 cent coments here to praise a company. Why? Why only complaints?
Can some one take a moment and come here to compliment some one for their good work?
Is it human nature to only open some ones mouth to bad mouth others? Think about it...
Pedro.
Posted by polly46 on 2008-08-29:
I agree that Wal-mart does not take reponsibility for their automotive service i.e., VIVA 2 tires -- I had 2 tires go bad with no recourse. Have since replaced with another brand of tire. Buyer beware of WAL-MART Automotive services!!!
Posted by hodoggie on 2009-02-05:
yea ill make a comment the ontario store is run by two maagers that have no respect for the customers or their employees. I have seen both sides of the coin and these two should not be running the ontario store in ohio, Now penny in sporting goods and mary in hardware are great customer service people the only problem is management abuses both of them all the time. when a manager says I wish people would go the he-- home. well then thats what we should do and never go back. Good work penny mary angela kat you guys are great to bad management Joe pat mark jammie mike are such dunces to realize what they have but they dont care. home office needs to get that management team out of this store now possum run store greatttttt STORE!!!!
Posted by hodoggie on 2009-02-05:
Anybody that goes to wal mart to have their car worked on is making a serious mistake. If it is just to save a few bucks forget it go to sears or somewhere you know the guys are mechanics and not just hired off the dtreet for 6>00 dollars an hour and dont care wal mart is out to do one thing make money anyway they can. Look at eh waltons annual income in richest people sometime the girl is filthy rich something like 28 million dollars a year! what are we doing!!!!!
Posted by romper on 2011-06-02:
I have had all my cars serviced for oil and tires at WM for 11 years and I always check what has been done. Only one time did I have a real issue and with persistance, WM paid for corrective service by another mechanic. But be aware that WM is not a place to go beyond oil and tires and that everyone can make mistakes including WM, car dealers, and independent mechanics. You had a problem but how many thousands of others that had service at WM that day, did not! ROMPER HAS SPOKEN!
Posted by PepperElf on 2011-06-02:
Now personally i wouldn't go to either WM or FS for car work.

WM cos of the horror stories I heard - including a story about an employee stealing a car and the company refusing to do anything about it...

and FS cos the ones in virginia beach were dumb and scraped my registration sticker, and then tried telling me it was the "law". yeah right. the only law was the one they broke.
Posted by Mark on 2012-03-24:
Yeah, beware of Walmart Auto Service. If it really happened the way that he says it did, I don't understand why this person would not want to sue Walmart in small claims court.
Posted by ralph on 2012-06-25:
i am a mechanic at a independent auto shop . i see more people come to my shop from walmart reasons like .you have a small oil leak we cant change your oil whats up with that i dont think they want to they get paid by the hour so it makes no diffrence to them .somre years ago my sister took her car in and they broke the dip stick and told her yuor dip stick is broken we cant change your oil thats bs. oh someone wish they saw good praises on here . here it goes rutland tire and wheel in savannah ga. is a great place to take your vehicle the people who work there care thats the bottom line
Posted by Sad on 2012-08-17:
I am in the middle of an issue with this myself. The Yelm Wal-Mart stripped my oil pan, but this happened last year when my husband was still living with us. He did not fill me in on the entire story until now. There is a quart of oil under my car, and I have an appointment to have this taken care of tomorrow. I will have to make sure my oil levels are correct before leaving the house.

The problem we seem to have here is that Jiffy Lube puts the plug in super tightly, and then Wal-Mart strips the car to remove it.

Had I known about this, I would have made appointments to go to John's Garage, where I guess the husband had been taking the car previously. It now sucks to be me, because the paper trail is too long, and even though Wal-Mart has a record of this behavior I do not expect to be reimbursed.

Sad.
Posted by Cras on 2013-05-06:
I'm willing to bet that most of the people commenting are jilted mechanics. I've never had trouble with tire work at Walmart. Not to mention that they charge way less for an oil change compared to local mechanics. Heck, a lot of the local mechanics charge almost as high for a used tire as Walmart charges for a new tire! I'm not saying Walmart is perfect... but as a HUGE corporation they have a lot more to lose if they really botch something up. Plus, all work is recorded by a security camera. Your local mechanic probably does not record his work. Ask yourself why....
Posted by chuck schaus on 2013-07-11:
wont replace tires with broke steel belts inside tire. they are creating a hazard for me and family.called 5 times to corp.since july 4th.corp. people are a joke.
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Refused To Be Accountable
Posted by Sonne on 04/22/2011
WILES BARRE, PENNSYLVANIA -- I have been a good customer of Walmart, since I moved into the Wilkes Barre area. April 13, 2011: I bought new tires and had them installed on my 1998 Volvo at the Walmart Wilkes Barre Supercenter. There were no other cars being serviced at the time. I left my car in front of the service bay and handed the key to the serviceman at the counter. When I returned to pick up my car, I was told the key was stuck in the ignition lock and couldn't be removed. I tried everything I could think of to get the key out but it was absolutely stuck. The servicemen (2) trying to figure out what they'd done and to get the key out said "this is beyond their skill level and training". I was told to get a written estimate from a Volvo dealer for the repairs. The problem for me was not only having my key stuck in the ignition; that in turn caused the car security to disable the locking system, because the key was still in the car. I had a car that couldn't be locked with the key in the ignition. It was an invitation to being stolen by anyone. I couldn't use the car unless I was prepared to leave it completely unprotected and ready to drive.

When I tried to reach any of the managers I was told I should contact two days later, no one would speak to me (telephoned all day and was left on hold). When I finally got to speak to someone, the final word was the Assistant Manager would telephone me. I never received a call from that manager. I went online and wrote an email to Walmart, which I believe was sent to the Wilkes Barre store customer service department. I got a telephone call that day from "Frank" who listened to the story and said he would file a claim for me. I was contacted by Claims Management (CMI, a wholey owned company of Walmart to handle claims) representative who asked many questions and said he would get back to me.

When CMI finally called me back a week later, "Joe" denied responsibility and required that I get the Volvo dealer to write a finding that Walmart had been negligent and caused the damage to the ignition cylinder where the key was stuck and not just ordinary wear and age. I asked if Joe had taken his car in for service and was returned a car that was disabled and unable for use that he would think it was the car's fault for being worn and old? He denied the claim.

I think Walmart refused to be accountable for the acts of its employees. There is no other conclusion to the facts, unless you believe it was the car's fault.
     
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Posted by MDSasquatch on 2011-04-22:
Let the judge sort it out - SMALL CLAIMS
Posted by yoke on 2011-04-22:
This is typical Walmart behavior. Never take responsibility when they are wrong.
Posted by Anonymous on 2011-04-22:
That sucks man. Did the Volvo dealer determine the key cylinder broke due to negligence? Can you appeal the claim?

Good luck and good review!
Posted by Anonymous on 2011-04-22:
The key might have gotten stuck without it being the employees fault but since it was in their possession they should pay for the removal/repair.
As cars get older moving parts like ignitions do weird things.

good luck to the OP.
Posted by Anonymous on 2011-04-22:
Great review - I agree with yoke, typical Walmart reaction. An ethical company would have proactively contacted Volvo on your behalf to try to resolve it, and if they were still unable to remove the key, proactively paid someone who did have that skill level and training to have it done for you.

Good luck getting this resolved and I wouldn't hesitate to take them to small claims if you need to.
Posted by trmn8r on 2011-04-22:
I hate to suggest this, but the most common problem with a 1998 Volvo (I have one) key not being able to be removed is the transmission interlock. The button on the shifter becomes "sticky", and doesn't release when you put it in Park. You can turn the key almost to Off, but not all the way. You press in on the front bottom of the button to unstick it.

It is possible that they damaged the interlock or the linkage to the ignition by forcing it, I guess.
Posted by Anonymous on 2011-04-22:
They were working on the tires. I cannot think of what they would have done with the key other than insert it. It is an older car and things go wrong with them at any time. It may have been the next time YOU put the key in the ignition that the ignition sucked it in. If they were working on the ignition and broke it, that's one thing but I can't really see pinning this one on them.

BTW - my dad had a pet peeve about keys. Your car key should be on a lightweight ring with one or two other keys on it. If you have a bowling ball on your keychain and 50 other keys, remove them. It isn't good for the ignition.
Posted by Anonymous on 2011-04-22:
MD has the right idea! And it does sound like a typical Walmart reaction, as others already pointed out.
Posted by MRM on 2011-04-22:
Trm, mine does that as well on my 1988 Jeep Cherokee. I have to push the shift lever all the way to remove the key.
Posted by MRM on 2011-04-22:
Blue, your right on point about too many keys hanging from the ignition. Ive read that somewhere.
Posted by trmn8r on 2011-04-22:
MRM - it isn't just pushing the lever all the way to Park. The deceptive part is the button also has to be "up". Most people wouldn't check this.

The plastics on the '98-00 Volvos were cheapened relative to earlier models. This manifests itself throughout the car. Everything from how the dash mounts to the firewall (mount points can fracture) to the finish on buttons to things like the shift button/knob interface. It is frustrating - I had a '95 that was great, and I also have an '05 which is great.
Posted by yoke on 2011-04-22:
Walmart is responsible for what happened. I've watched enough Judge Judy to know that, lol. The vehicle was in their possession when the problem happened. They will have to prove that they knew of the problem when they accepted the car in order to prove they did nothing wrong. When the OP dropped the car off they handed walmart the keys, which means the ignition worked fine then. It was when walmart attempted to get the key out it did not work. Who is to say the walmart employee did not do something wrong.
Sad thing is walmart is lawyered up and will win if it is brought to Small Claims Court
Posted by madconsumer on 2011-04-22:
great review.

very helpful.
Posted by Ytropious on 2011-04-22:
You will have to prove that Walmart was actually negligent, and not just in the wrong place at the wrong time when the part decided to fail. Trust me OP, I've been there. My car broke down the next time I drove it after an oil change. My engine was toast and at that point there was no way to prove that the company was negligent. I just let it go.
Posted by redmx3racer on 2011-04-23:
Sounds to me like a coincidence. 13 years of use can weaken components. They were not working on your ignition-they just started the car to drive it in the shop. It would be one thing if they messed up something they were working on-scratched your rims, broke a wheel stud etc.
Posted by ChuhBaca on 2011-04-26:
I say get the estimate and the determination that Wal-Mart caused the problem. Take that to Wal-Mart and let them know that if they don't make it right, that you're going to contact the media. I doubt such a large company would "lawyer up" for small claims, but the thing about a story in the news; it can't be "un" communicated. If you can get the media to do run anything, it will be very powerful.
If not, then small claims court. Lawyers aren't mechanics and a written statement is a strong case.
Posted by Anonymous on 2011-04-26:
When you bought the tires and had them mounted they had you sign paperwork. Is there anything in the print somewhere that says they are not held responsible for anything that may occur as a result of their service?
Posted by trmn8r on 2011-04-26:
That's an interesting point ript. I'd also reiterate that when the OP suggested it could be the car's fault, it may be. My 1998 Volvo (same as the OP) has a button on the shift handle down on the tunnel that sticks. When it does, you can't turn the key all the way to off or remove it. The first time it happened, I assumed something was wrong in the column.

I am hoping the OP returns and updates us on the situation.
Posted by myexperiences on 2011-04-29:
People need to remember that someone is always trying to get over on big companies like Walmart on a regular basis.

That being said, per this individual's own statement, Walmart asked that he get something in writing from Volvo stating this problem was due to Walmart's negligence and not just age and wear. SO, GET IT!???

If Volvo said it was Walmart's fault AND THEN Walmart denied claim, you have a complaint. If you can't be bothered, how does anyone, including yourself, know it's Walmart's fault??? It's a 13yo car. Volvo could look at the lock cylinder and say to you 'wow, surprised that didn't happen long ago, look at how all these pins are worn down.'
So basically, Walmart said get us an expert opinion, you didn't, and you expect them to blindly pay you.
Posted by Siscokid on 2011-04-29:
Look I am a technician and people are always trying to stick it to the techs when they know good and well they have been having this problem for some time, I find it quite convenient that the key stuck this one and only time to point it would not come out, this OP knew they had a problem in the past and just wants someone else to pay for normal repairs...You cannot expect a tech to rebuild your entire vehicle when things happen while at there shop, I can't tell you how many times I have been accused of sabotaging someones veh, I have had customers swear since I replaced the window motor that now there seat doesn't work right even though it was just a worn out seat that was not touched by me or anyone else except to set in. I was once accused of causing a customers water pump to start leaking after installing brakes on the vehicle, thats what people that don't want to pay for there own repairs yell all the time.
Posted by love them bassets on 2011-05-02:
How old is your car and your saying Wal-Mart did it. At this age, you could slam your door and your window could fall off the track. Anyway, Wal-Mart is for make-up, prescriptions, flowers, etc., but to take your car to Wal-Mart for any kind of automobile work makes me think of the saying: "You only get what you pay for"!! Are you sure the tires are on correctly? What kind of car mechanic works at Wal-Mart? Sorry, but it's true. If he/she were really good, don't you think they would be working for a car dealership or a better class automobile repair business, but Wal-Mart to get your car repaired, even for tires, is asking for trouble. I love Wal-Mart. I shop there every chance I get, but not for work on my car. With driving at speeds at sometimes 65 MPH, you want to be sure your tires are going to stay on. Get the paperwork from the dealership that Wal-Mart did something to cause the key to stick and then you won't have a problem. In my past experiences with Wal-Mart, they require paperwork, but they will follow through on the complaint and will do the right thing. I have found them to be honest and consumer oriented. Get the paperwork and move on from there.
Posted by roy on 2011-06-01:
yea they changed my tires dented two cracked one and said it was my fault that i must have hit apot hole , wht a joke they are im sueing them and they wont let me review the tape of the moter bay !!!!!!!!!!!!!!!!!!!!!
Posted by SAM on 2011-07-17:
Volvo has a reputation for ignition key problems. It is not likely WalMarts actions that led to this problem. They did not choose to purchase a car with these known problems.
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Walmart Tire Scam
Posted by Zinbad on 01/22/2008
HAGERSTOWN, MARYLAND -- This report is in reference to Hagerstown Walmart tire policy.

I went to Walmart to purchase two new rear tires for my truck. My truck currently has GoodYear Tracker 2 265/70/16. I wanted to have the new tires placed on my rear axle. Walmart advise me that I would have to purchased four tires because I have a four wheel drive. I told them that my front tires has at least 1/2 the tread life of the tire and I did not want them replaced. They stated they would not put new tires on my truck at that point. I then ask them, Why would I throw away good tires and money down the drain. They stated that was their policy and Goodyear policy. They did however offer to put the tires on my truck if I took the tires over to them and then they would mount them. From what I can see from here is Walmart and Goodyear has a scam in the works or a communication problem.

At this point I wanted to stay with the same tire and tread pattern and went ahead and purchased the two tires I needed for my truck and took the tires to a gas station and had them mounted for an additional cost.

Walmart copy of Goodyear policy does not state anywhere that you must buy four new tires. I also ask the Walmart Employee for a copy of the Walmart policy and they could not provide me with a copy. The employee called a Frederick Walmart and asked for a copy and they could not provide a fax copy of that policy. I think people are being taken by the undocumented policy.

Sincerely,

Larry Myers








     
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Posted by Anonymous on 2008-01-22:
If the vehicle has ALL-WHEEL drive then all tires must match in style and tread depth. Otherwise the transmission system can be damaged. If it's 4-WHEEL drive then the tires need only be the same type.
Posted by zinbad on 2008-01-22:
THANK YOU FOR YOUR RESPONSE. ALL MY TIRES WERE THE SAME TYPE GOODYEAR TRACKER 2 265/70/16. WALMART NEEDS TO REVIEW THIS UNDOCUMENTED POLICY WITH GOODYEAR AND BRIDGESTONE TIRE.

Posted by GothicSmurf on 2008-01-23:
I'll reiterate what PassingBy said:

Tires must match in style and TREAD DEPTH

Meaning if you have tires that are 1/4 worn and add only two new tires then your TREAD DEPTH is NOT even, even if they are the same style.
Posted by slimmage on 2008-09-16:
I BOUGHT GOODYEAR VIVA 2'S FROM WAL-MART 2 YEARS AGO,FOR THE SNOW STORM,I HAVE NOTHING BUT GOOD TO SAY ABOUT THESE TIRE'S,I LIVE IN NEW ENGLAND ,WE WERE ON THE HIGHWAY WHILE PEOPLE WERE DOIN ABOUT 30 WE COULD DO ABOUT 55 BECAUSE OF THE AWSOME!!!!!!! TRACTION THEY PROVIDED,PEOPLE ASK ME ABOUT WERE OR WHAT KIND OF TIRE THEY SHOULD GET AND I ALWAYS TELL THEM ABOUT THE GOODYEAR VIVA 2'S,WE ARE LOOKING AT PUTTING THEM ON MY FRIENDS CAR IN COUPLE OF MONTHS BEFORE WINTER COMES,THESE ARE!!!!!!! AWSOME TIRES
I CAN FLY OVER A PUDDLE OF WATER WHILE EVERYONE IS SLOWING DOWN DUE TO HIGH DRO PLAINNING WE FLY RIGHT OVER THE PUDDLE NOT STOPPING AT ALL,IF YOU CAN DO THAT THEN SOMETHING HAS!!!!! TO BE GOOD ABOUT THIS TIRE
THANK YOU
Posted by ken on 2012-04-27:
Bought 4 new goodyear viva tires for toyota camry at wal mart.Had them install the tires and bought the lifetme balance and tire rotaion plan but declined the road hazard warranty. Approximately 25000 miles later car had developed an extremely slight shimmy noticable in steering wheel at highway speed. Took car to walmart for "free" balance of tires. Service manager refused because he said tread was worn to below acceptable levels.
I told him, " Ok, figure up the treadwear warranty credit and apply it to some new tires".
He told me he couldn"t honer treadwear warranty because I hadn't purchased the roadside hazard warranty.He admitted that there was no damage of any kind to any of the tires and the tread was wearing evenly. That was the last set of tires I'll ever purchase from wal mart. P.S. Treadwear warranty for those tires was 60,000 miles.
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tire lube express not so express
Posted by Inarealdaz on 01/20/2006
SOUTH DAYTONA, FLORIDA -- On January 18th at 2:30 pm I entered the tire lube express at store 1391. I did not get waited on until 2:53pm, at which time I requested an oil change and tire rotation and balance for myself and my husband's vehicles. I was given an approximately time of 1.5 hrs...which I deemed reasonable for two cars. Well I came back at 4 pm and was told it would be a little longer...then 5pm rolled around...still not ready...so I inquired once again and with a few questions ascertained that my tire rotation had not even been started for either vehicle. I canceled the tire rotation due to the time frame. When I got to my car I inspected it as I always do after any service and discovered that my washer fluid was not filled...or so I thought. As my husband came around my car there was liquid leaking profusely from the bottom... he raised my hood and discovered windshield washer fluid sprayed everywhere...he re-entered the TLE and they told him that it was like that when I brought it in....however, I used it on my way to Wal-Mart and it worked just fine. I was not even informed about my so called leak...the hose had been ripped off from my reservoir and after some much heated debate one of the technicians re-attached it...so I did not leave until after 6pm!!!!!!!!! And to top it all off...my receipt shows my tire pressure at ft30 and r30...which in itself is four lbs below the tire pressure recommendation listed on the tires...but I have indicator tabs on my tires so when the tire pressure is too low they turn white... they were still white when I left and I was told that my tires had had air added to them...my husband had to take my car and put air in my tires after we left Wal-Mart...and my front driver's side tire only had 26lbs of pressure in it!!!

Since there was no manager to be found after all of this, we left and my husband went back to explain the situation to the store manager, Tenna Hopkins today. The idea was to bring to her attention the appalling conditions that Wal-Mart customer's were having to put up with at this location so that the problems with this dept could be rectified. Her response was less than lackluster... she wouldn't even look him in the eye. The TLE manager, John, just looked at the receipt and said in an extremely condescending tone, “Well it was brought in that way. What do you want, a free oil change?” He was not even there when the incident occurred. How would he know anything? Employees can and do lie...especially if they broke something and don't want to fix it or get in trouble for it. Bottom line...it took 3.5 hrs (from time of walking in the door at 2:30 to 5:09pm when I was checked out, to after 6 when my reservoir hosed was put back on) to get 2 oil changes???????!!!!!!????!!!!!!! The same technician, Eric, is listed for courtesy tech, upper bay, lower bay and tire tech for both vehicles. These are separate jobs, and one person cannot and should not have to put up with being the only technician for 3 jobs. If they were understaffed either some one should have came in to help or the TLE should have been temporarily closed so that the dept could get caught up. I don't know what planet the people in this location are from, but it’s not planet earth. This is the absolute worst service I have ever had....anywhere... WE WERE HOPING THAT THE INEPTITUDE IN THE STORE DID NOT REACH BEYOND THE ASSOCIATE LEVEL, SADLY, AFTER DEALING WITH THE DEPT MANAGER AND STORE MANAGER... WE WERE MISTAKEN...IT GOES ALL THE WAY TO THE TOP OF THE PROVERBIAL FOOD CHAIN. I will never shop there again...EVER and I will be sure to tell everyone I know of this horrid experience.
     
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Posted by DebtorBasher on 2006-01-21:
I went for a new tire and had them put it on for me...it was on a Sunday ... I had to sit and wait for 4 1/2 hours...thing is, there were only about 5 other people there...problem was they took my car in as I watched through the glass, after they took my car and removed the old tire they ALL went to lunch! Not one person was there to take over while we all sat and waited. I couldn't even leave because my car didn't have a tire on it!
Posted by DebtorBasher on 2006-01-21:
I know I never went back since then..that was about a year ago.
Posted by Ponie on 2006-01-21:
siffer hit it right on! People go to WalMart because it's a cheaper place to shop. I buy there quite often because their prices are lower on many, many items. However--I'd NEVER let WalMart employees lay a finger on my little ol' Mustang convertible. Sure, I pay more, but it's worth every penny to have quality service performed.
Posted by Anonymous on 2006-01-21:
You get what you pay for.
Posted by tander on 2006-01-21:
Our Walmart doesn't have a auto service center.
Posted by inarealdaz on 2006-01-21:
it was just convenient at the time...they said it would be another hour and half to do my tires...so i left and went to allied the next day...it took them a whole 15min to rotate and balance my tires...and they didn't even charge me after i told them what happened at wally world...
Posted by DebtorBasher on 2006-01-22:
Same here...having anything done on my car by Wal-mart wouldn't be my first choice. However, it was 3pm on a Sunday afternoon...no one else was open, or they were just closing at that time. With a pin stuck in my tire, and losing air, it had to be done that evening.
Posted by inarealdaz on 2006-01-22:
i was telling a friend about this and he told me a few years ago walmart had to replace the engine in his car due to some moron putting tranmission fluid in instead of oil...i really wish i had know about that....
Posted by DebtorBasher on 2006-01-22:
OUCH!
Posted by inarealdaz on 2006-01-24:
well when i came home today i had a message from the dm...sorry i missed it
Posted by inarealdaz on 2006-01-26:
got a call from the dm yesterday...he is reunding my entire purchase....it will appease me, but i still will not shop there. he also had the nerve to ask if i was an ex-walmart employee, because he said i sounded like a disgruntled ex-employee...i had to laugh because there isn't a chance in hell that i would ever work for that company. i worked at wd for 8 years and that was enough for me.
Posted by inarealdaz on 2006-01-26:
got a call from the dm yesterday...he is refunding my entire purchase....it will appease me, but i still will not shop there. he also had the nerve to ask if i was an ex-walmart employee, because he said i sounded like a disgruntled ex-employee...i had to laugh because there isn't a chance in hell that i would ever work for that company. i worked at wd for 8 years and that was enough for me.
Posted by inarealdaz on 2006-02-10:
wow...i cannot believe how much extra money i have had since i quit going to wally world....i didn't realize how much extra crap i was buying that i didn't really need.
Posted by jesse59672 on 2007-02-24:
i work at a wal mart TLE part time in Oklahoma city. I have to say that you shouldn't be angry at the employees. Yes most of them may be dumbas ses with little knowledge of cars, but if you want to blame someone blame management or whoever decides to hire only X amount of people.

Our location is very busy every day, and at some times there may only be 2 or 3 people working. They hire people with no experience (ive seen it first hand) and pay them very little. Most of these people don't have the mechanical knack that others do and they cannot multi task. They simply forget to put in a drain plug or an oil cap.

It pi sses me off thinking about how many times I've ran the whole shop by myself. Yes there has been many nights where I have stayed til 11 or 12 finishing peoples cars. Despite making me work my ass off for 10.20 an hour, they still don't hire / schedule enough people. When I first got on there were a bunch of idiots working, but now its getting better. Most every who works has had experience and knows what they are doing

My point to all of you is first dont go to wal mart to get your oil changed. don't get a grocery store confused with a car shop. they dont pay enough or hire people with experience, so therefore your going to get people who dont care / know to do things right
Posted by ECKY on 2010-08-30:
Walmart is grimmy...for real.I worked for walmart from august 1999 to september 2005 days before hurricane Katrina. On any given 8hr day I averaged atleast 5 x 4 tire sales and 10 oil changes alone. I past up several offers to become shop manager in that time because I know first hand of the incompetence and lack of a sense of urgency when dealing with peoples vehicles. the requirements to work on customer cars is next to none. Believe me...walmart worries more about the techs giving away stuff than ruining your cars.Eventually i accepted the shop manager position because of somebody had to care.don't get me wrong,it was hell...lazy techs ,care free management and understandibly frustrated customers.And honestly,for the 5 yrs there,customers and associates who worked there would turn down service if I wasn't there(even on break).Not every manager and tech cares less though...only 98%.And the pay itself wasn't all that.when i started making $13.00 plus an hour they pressured me to take the shop manager spot because most techs didn't last that long(basically i would have surpassed manager pay)The only thing i can say in defense of the few decent techs is that what a whole lot of people don't know is the corner cutting home-office takes to cut down on losses which translates into extra labor that's not part of what a tech was hired to do. I could easily get into it but believe me you'll be taking more than 1 bathroom break. Anyway,WAL-MART T.L.E. SUCKS BIGTIME. Former Kenner,La. Wally-World Tech.
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Oil Change Gone Bad part II November 2005
Posted by RxBo on 11/28/2005
MILPITAS, CALIFORNIA -- I mentioned part II is because someone posted something about his/her experience with the oil change. In all honesty, this is the first time that WalMart employees have ticked me off on a simple oil change. I went to WalMart for a routine oil change since they were among the lowest to charge for an oil change and this was the second time to have a vehicle serviced by them. The first time was my mom's car and went without a hitch. So I was confident that my SUV would have a quick and efficient oil change.

In the usual manner I queued in my SUV in line with other vehicles and I was then approached or rather I approached the so-called "greeter" who offered the usual sales hype of pay the extra $4 and you get the full service. Not unusual since I also work in the retail business and I just said a simple oil change will do please. I am very particular about my SUV even if it was a 1995 model and so I visibly viewed from a distance how they worked on my vehicle. My gut feel told me something was already wrong when a big young heavyweight was pushing and pulling something under the hood. Obviously the oil filter was "tight". Then again I calmed myself down knowing it may have been difficult to unscrew the filter.

After 20 minutes or so, the guy who started my SUV shouted at me asking if it was my SUV and I said "yes". He shouted back "is your oil pressure gauge working?" Uh-oh! I said yes, it was working when I left the car on queue. He shouted back "wait I will take out your vehicle and show you" and he drove it out of the bay and parked it in their lot. I approached my SUV and he showed me my oil pressure gauge was indeed not working. This really ticked me off since I knew for a fact it was working. He opened the hood for me and there I saw that the pressure gauge sensor was "cracked" and started cursing since the big young heavyweight working on my SUV might have accidentally hit it in the process of removing the oil filter. I asked for the manager who after a short wait approached us. I showed him the crack and he started by saying "what model is this SUV?" oh a '95 he started saying "well you know at the age of this vehicle and the proximity of the sensor to the engine/heat would have taken its toll (since the sensor is made up of steel and plastic). The young heavyweight joined in as he was called by the manager since he did work on the vehicle and confirmed that when he drove it to the bay he said "it was working".

Looking at the face of the manager, he was expecting the young heavyweight to say "no it was not working". Well dumb luck mister! The mechanic was honest to tell the truth. He then starts by saying that we will pay for the part and the labor as soon as I can present him with a receipt. I asked him to put that down in writing and he declined and that I just had to take his "word" that he would indeed reimburse me as soon as I could present a receipt. Now people tend to develop temporary amnesia for such incidents after 24 hours and am not one to make it pass. It was now 4PM and the repair shops close at 5PM. So off I went to Kragen and with "lady luck on my side" I was able to get the part and was able to find a shop at the very last minute with a kindly mechanic who did not charge me a cent for a 5-minute work which would have cost me $90 per hour (minimum charge) God bless his good heart (or perhaps he was too tired to write up a receipt.

In short I drove like mad without breaking any traffic rules and got to WalMart and I was paid for the part after waiting for 20 minutes (in cash) and had to sign a waiver. What really ticked me off was if the mechanic had did his job right, this would have not happened and I had not wasted 1 hour (mind you it was RUSH HOUR) running around just to get my SUV fixed. I wonder though if these so-called mechanics are "certified" knowing how cheap WalMart charges of oil change. Someone has got to look into whether or not WalMart is hiring non-certified mechanics. I just look at it as a "blessing for me" because if the sensor was indeed about to break down, well WalMart paid for my new sensor minus of course the hassle of buying the part and getting it fixed and at no cost for the labor to install the sensor.
     
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Posted by Anonymous on 2005-11-29:
By any chance is your SUV a Jeep???
Posted by Ponie on 2005-12-01:
'I am very particular about my SUV...' If this is so, why in the world would you take it to WalMart for service? Although I do a lot of shopping at WalMart, they couldn't PAY me to work on my Mustang..I'd probably have to shoot it after they're finished.
Posted by Dr. Jeecheroo on 2005-12-01:
I get my oil changed at Wal-Mart all the time and never have a problem.
Posted by RVRBOATKNG on 2005-12-01:
You should really be writing a letter of praise. Mistakes happen "anywhere". The guy was honest to admit it, you got free service at Kragen and got the place to refund you what you paid for the part. What else do you want? The mechanic probably lost his job over this and you were just a wee bit inconvienced. That's life. Be thankful for coming out on the better side of this situation.
Posted by x64 on 2006-08-11:
RVRBOATKNG is correct. Wal-Mart could have taken an axe to your engine and not be liable, if you read the fine print. Any standard manager would have pointed out the terms you signed saying they weren't liable for any damages, but this guy actually paid for your part. Not to mention the technician was honest. Most technicians not only would have denied the harm, but wouldn't have even pointed it out to you in the first place.
Posted by mthakershi on 2007-01-17:
For most part their service is good. But, I took a Toyota Camry for (engine) oil change. The guy was checking oil level of the transmission. He didn't know where the engine oil rod was!
Posted by sickofbs on 2009-04-07:
FYI...all service technicians go through a strict training period with the service manager of the shop before they can work on a customer's vehicle unobserved. As in all job fields you get some bonehead every now and then but in this case it just so happened he was an honest bone head.
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Oil change and tire rotation
Posted by Robjr on 10/06/2007
SCHERTZ, TEXAS -- I went to Walmart in Schertz TX for a tire rotation and a oil change,I was told 45 min, in 1 hour I went to find out if it had been done, they forgot to do the tire rotation and I noticed my hood out of line as if the hood was closed with the mat they use to keep the fenders from being scratched had not been taken out,I asked to see the manager it took 20 min,I also watched as a chubby reddish blond so called service tech brought up another car,when he passed by my truck he kept staring at the hood.

When the so called manager showed up he said he would look at the video (which i was not allowed to look at)and get me a claim form,he came back 10 min later said he did not see anything wrong on their behalf, and claims will not do anything about it.

I have shopped at Walmart for years I even had my windshield cracked at another Walmart and it was replaced got great customer service, the store manager even called back to see if everything had gone alright.
Not Schertz Tx Walmart The claim dept had not called the manager is never there to answer the phone.

I closed my Walmart cards and sam club account and have and will continue to get as many people as i can to quit Walmart.

We are just a dollar sign to them not a customer.

     
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Posted by dude in lude on 2007-10-06:
if your talking about the one on 3009 and I35 then I feel your pain I hate that wal-mart.
Posted by Anonymous on 2007-10-06:
You hit the nail on the head, we are just a dollar sign and not a customer. Wal-Mart knows that the few that may take their business elsewhere will not make a difference, they're counting on the millions that continue to stay sucked in. The change must come from the top, starting with how they treat their employees, and then how they treat their customers. If you don't treat your employees well, you can't expect them to want to provide good customer service.
Posted by Anonymous on 2007-10-06:
What irks me is that they don't staff the checkouts anymore. 30 or more lanes available, but all closed. The few that ARE open are swarmed by folks with overflowing carts - leaving the rest of us to fend for ourselves in the self-serve lines that are becoming ever more crowded and slow because a good amount of the people in those lines are technologically challenged or have trouble bagging their own stuff, etc.
Posted by killerklown on 2007-10-06:
So called manage? Why didn't you speak with a real manager?
Posted by Giggler on 2008-07-06:
You are a fool for taking your car to Wal-mart in the first place. You get what you pay for.
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Power Steering fluid in the Brake System
Posted by King1066 on 07/17/2007
WINCHESTER, KENTUCKY -- My car was serviced at Wal-Mart in April 2007. Several weeks later, the brakes seemed spongy and unresponsive, especially under heavy braking. There were a few instances in which accidents were narrowly avoided. Once the brakes developed a noise in the right front portion of the car, I immediately had the car serviced by a qualified mechanic. Dan, a master mechanic worked on the car and inquired about the car’s last service appointment, because the brake fluid was contaminated with power steering fluid. I knew the last service was at Wal-Mart and once I located the receipt I proceeded to the Wal-Mart location in Winchester KY. I was unable to speak with the store manager and settled for the Assistant manager, Brad. I discussed the situation with Brad and he was unsure how to handle the situation and told me that management would be in contact. I told Brad that if any items related to the repair needed to be retained it would have to be done immediately, because the mechanic had to retrieve the items (i.e., the master cylinder was turned in due to a core charge, the fluid had to be isolated, etc). Brad told me that there was no need to retain the replaced automotive parts and/or fluid.

Not satisfied with the manner in which my complaint was being handled, I called the district manager, David, as soon as I returned home. His assistant would not allow me to speak with David, but informed me that my contact information and complaint would be forwarded to James, the district manager of the Automotive Department at Wal-Mart. David’s assistant told me that James would call later that day or early the next day. After my patience was exhausted, I emailed customer support at WalMart.com and finally received a call from James. He told me “that there was no possible way the mechanic could have made this mistake, because the mechanic had been doing the job for 10 years and besides that, Wal-Mart does not check brake fluid”. I informed him that other mechanics have made this mistake and wondered how Wal-Mart’s automotive department was above making any mistakes. He informed me that my only recourse was to fill out an insurance claim and provide the insurance company with the contaminated brake fluid so it could be examined and tested. I informed him that the contaminated brake fluid needed to be isolated and retained yesterday and his management team was aware of this fact. In addition, I informed him that I was told not to worry about retaining the contaminated fluid. He replied by saying, “I’m sorry about what you were told, but the insurance company needs to test the fluid. Without the fluid there is nothing that can be done.” Understanding that James was of no assistance, I asked for the Regional manager’s contact information. James told me “that he was not going to give me that information”.

In order to contact a member of management to hear my concern, I researched the information on the Internet and found several email address for corporate officers and the board of directors. I emailed corporate and several days later Scott contacted me and I reiterated my complaint. He requested the repair bill and I immediately went to UPS store and had the repair bill faxed to him. After review, Scott returned my call and told me that without “the master cylinder and contaminated fluid, there was nothing that could be done because the insurance company needs to test the fluid”. He also inferred that if Wal-Mart assumed responsibility for their mistake they could be held liable for future claims if the brakes malfunctioned again.

The service rendered by Wal-Mart was done incorrectly and caused severe damage to the braking system of my car. There was negligence on the part of Wal-Mart via the improper utilization of resources. The day my car was serviced, Wal-Mart was under-staffed in the automotive department; this is evident and recorded on the receipt for service. On the bottom right corner of the receipt there are 4 distinct positions required to service my car (see attached receipt). Roy is listed as fulfilling the duties and responsibilities for 3 of the positions. In doing so, I believe Roy was not taking the proper precautions and inadvertently put power steering fluid into my brake system. Other qualified technicians have made this mistake and I see no reason why Roy could not have made the same mistake (see attached forum posting). Wal-Mart management is not taking responsibility for their negligence because I cannot provide 100% proof that they are responsible for the damages. However, Wal-Mart employee Roy was the only person under the hood of my car since it was serviced at Valvoline in October 2006. In addition, when the car was serviced at Valvoline, I was in the bay, along with the manager, and I am certain that Valvoline did not cause this problem. Moreover, I would have noticed brake problems sooner. In addition, neither me nor my wife serviced the car in any manner within this time frame (or ever, actually, we pay to have automotive repairs done).
     
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Posted by Anonymous on 2007-07-18:
Well written review, and it goes to show that Wal-Mart assumes no responsibility for anything they do. I hope you learned your lesson to never take your vehicles to one again for service. Too bad you didn't keep the master cylinder and the contaminated fluid, I would have liked to hear how they would have responded had you been able to provide the 100% proof that they were responsible for the damages.
Posted by Starlord on 2007-07-18:
Typical of Wal-Mart refusing to take responsibility for their screw-ups. My wife slipped and fell on very slick concrete at the old store in Casa Grande, and hurt herself. It was raining, and why WM had chosen to have that slick concrete put in is beyond me. Wal-Mart's insurance and the store manager denied the claim, and the store manager even said it was my wife's fault. This has been quite3 some time ago, which just goes to show that they have not gotten any better.
Posted by cadydid on 2007-07-18:
While I agree Wal-Mart does not take responsibility nearly as much as they should,and the TLE is the major contributor to this. But what they told you is correct. They are not supposed to touch the brake fluid because it is so easliy contaminated. I know from exprience anything is possible back there. Heck, they broke the hood latch on my car because they dropped the hood down from a full open position and I worked there ! Try getting them to take responsibility when you work there is even harder !

In response to your statement about 4 separate positions to service your car,there is supposed to be an upper bay tech and lower bay tech, and 2 more postions that I can not think of because it's been about 6 years since I worked there. The two most important ones are the ones I talked about. There is supposed to be a different person on each of those, but as you said, they were under staffed. Which by the way is not uncommon. I can't tell you how many times I had to work the oil saide by myself.

I think your only recourse is to take them to small claims court. The best scenario would be to have the qualified mechanic there. If not possible, at least a notarized staement from him stating his position on this. I wish you the best of luck .
Posted by lobo65 on 2007-07-18:
I stopped taking my car to them years ago. Most of their techs were incompetent.
Posted by SarahinFlorida on 2007-07-18:
I'm not a fan of Wallyworld. I don't care how much money I would save, I'm not walking in their store and would never turn over my vehicle. Nuff said... ;)
Posted by poppapia on 2007-07-18:
While I detest WalMart, without proof, there is no way to prove that they made the mistake. Also, your statement that after the WalMart service you took your car to a qualified mechanic shows you finally made a wise decision in regards to your car's service.
Posted by Ponie on 2007-07-18:
While I am a frequent Wal*Mart shopperI would no sooner take my car to them for service than I'd go to an electrician for a root canal.
Posted by flipinsweetgrl on 2010-10-12:
I completely understand where you are coming from I had my oil changed in june 2010 at a walmart in Rapid City south Dakota and they got MOTOR OIL in my BRAKE FLUID!!!! If they claim to 'check all fluids' how is someone stating they dont check brake fluid... my fix is at least $2400.00 and that is parts only. I got in a car accident because my brakes stoped working because oil got in them... my 18 month old daughter was asleep in the back seat!!! I am also 3 months pregnant with twins... if they deny my claim (i have 100% proof) i will sue them for damage of the car, mechanical neglagence, personal grief and stress put on my children from me being 12 weeks gestation with a high-risk pregnancy in the meantime if i have to i will get another car i have to get a mini van anyway because with these two i will have 5 kids
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Wal-Mart gives BAD oil change!!!
Posted by Blue goose on 12/14/2006
KATY, TEXAS -- On November 27th I had my oil changed at the Wal-Mart in Katy, located on Fry and I-10. Well, I thought it was changed, but come to find out, Wal-Mart did not put oil in my truck. I broke down on the way home (with $200 in groceries!) and had to have my truck towed to a mechanic. I am still trying to get Wal-Mart to pay the $94.44 in towing and labor charges and reimburse me the $27.94 for an incomplete oil change. They are refusing my claim. I guess they think I left and drained my oil on the side of the road just so I could devote all my precious time fighting this battle.
     
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Posted by Administrator on 2006-12-14:
From the horror stories I've read on this site and others about Walmart oil changes, I think I'll steer clear. Sorry to hear about your problem. It is a shame Walmart won't own up to it.
Posted by Anonymous on 2006-12-14:
No matter WHERE I get my oil change, I always check under the hood, and pull the dipstick MYSELF before I drive off. Also, there's a little light on the dash (idiot-light) that'll glow bright YELLOW or RED if you don't have proper oil pressure.
Posted by Extended Warranty on 2006-12-14:
This is a suprise. I thought we were going to hear the usual "the Wal-Mart employees were very friendly, knowledgeable, and efficient". Maybe you just caught them at the wrong time.
Posted by Let Me Talk to Your Manager on 2006-12-14:
About two years ago a friend of mine got her oil changed at Walmart...only to find that instead of putting new oil in her car they put windshield wiper fluid! She had the same problems you described, which WalMart owned up to. Apparently it was an "honest mistake", and they gave her a free oil change and a tune up. Nevertheless, lesson learned.
Posted by Nohandle on 2006-12-14:
Blue Goose, what did Walmart's do.. drain the old oil out and not put any in at all, for your truck to break down on the way home? If that be the case it's a wonder your engine didn't burn up, as the expression goes. No one should have to check under the hood before driving off.

I have my oil changed at a local tire store. Yep, they sell tires but also offer oil changes, battery replacements that sort of thing and also check all the fluids..somewhat like the old full service service stations.

We've heard a lot of complaints lately on Walmart's auto service department. You've reminded others to steer clear. Thanks.
Posted by SherryH on 2006-12-14:
Can someone tell me how much an oil change at Walfart is? Lots of people are getting their oil done there, but it sure as heck doesn't seem like much of a bargain. Last week someone wrote on these boards that the dipstick was left out on the engine instead of being replaced. Yeesh!
Posted by Anonymous on 2006-12-15:
Nohandle, makes a good point. Blue Goose, had you been going down I-10 without ANY oil you would be out of thousands rather then a hundred or two. I think that "incomplete oil change" is the catch phrase here. I don't trust their (Walmart) meat let alone giving some "shagger" a chance to play around with my car.
Posted by Stellaaaaaa! on 2007-01-26:
My mother had a similar problem with Wal-Mart's oil changes a few years ago. She had her oil changed at the Wal-Mart in Savannah, and after a few blocks down the road, she accelerated to go around a truck that was blocking traffic, and after she accelerated, her nearly new Toyota Camry started smoking and making a grinding noise, then stalled in the middle of the road. Long story short, Wal-Mart said they weren't at fault and that Toyota is the one she should blame. Her car had less than 3,000 miles on it and she ended up paying over 4 Grand to get another engine put in, and Wal-Mart paid nothing. I wouldn't have my oil changed there if you paid me!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad experience at the Walmart Service Center
Posted by Martha842 on 12/27/2013
STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tired putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was suppose to be for the Viva 1 price. My wait was suppose to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping. My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me. Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disguised by the way he talked to me and the way I was treated, I ended up having to pay the price. The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.
The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!!
If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers.
I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!
     
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Posted by clutzycook on 2013-12-28:
I would drive on my rims before getting tires at Walmart
Posted by nikalseyn on 2013-12-28:
First of all, the name-brand tires you get at WalMart are not the same as the same name-brand tires you get at a regular tire store or a dealer---they are made to WalMart's specs and are cheaply made, don't last as long and who knows what damage the people at WalMart will do to your car in their attempts to mount the tires. I simply would not trust them at all. But, that's what you get when you go to WalMart. In your case, not out of any desire, but because it was a Sunday. By the way---in my area of the same state as you, Firestone is open on Sunday. Next time you see a Firestone store in your area, stop in and check to see if they also are open on Sundays. Good to know if ever needed. As for Discount Tires---they are ok and I agree with how nice most of them are.
Posted by bruce2954 on 2014-02-07:
They haven't made Viva 1 tires in years, so I don't understand why they would give you the same price as the Viva 1 used to be.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Walmart Mechanic Ruined the Inside of My Car
Posted by Eyekieu on 12/19/2013
LINDON, UTAH -- I had a slow leak in my tire and every place around was closed so I tried Walmart and they were the only place open so I decided to get the flat fixed there.
I asked the man working if he would fix my tire and he said sure and that he would call me when it was finished so I could go shop around while I waited. I handed him the keys and then went to go get some shopping done, then after about an hour and still no call (and this should have taken 30 minutes tops honestly)
I finally went to see what was up and the guy did he just forgot to write down my number (you couldn't just page me? I was in that exact building -_-) and so then I asked if everything went well and if I was OK to take my car home. He then proceeded to tell me how he couldn't replace it because the car was too low and he couldn't get a jack under it, (honestly I could see that being realistic because my car sits extremely low but THEY SELL LOW PROFILE JACKS THAT WOULD FIT IN THE STORE) and so I sighed and said that was alright and asked for my keys but then while he was getting them he started telling me about how he heard my car going when he tried driving it up a ramp to get the tire up but it was grinding on the bottom of my car so he said he tried a few times to see if going faster would help him clear it but he said the sound was only worse each time.
Why the hell wouldn't you stop after the first time my car is scraping all of its weight across the bottom!? I didn't say anything and just rolled my eyes and groaned and took my keys and left. When I got in the car he had adjusted basically everything you can adjust from the seats, to she mirrors, to the temperature and so my car was a wreck when I got in it. I know that's not a huge deal, but what really bugged me was he was absolutely filthy when he got into my car and so it ruined my seats from the oil, my steering wheel was all slimy and sticky, my shift knob (I have it covered with a hackysack to make it pop just for fun) was completely ruined too and wet because of how much oil was on his hands and he broke the plastic side off my seat that has all the buttons to adjust it.

I had an hour of my time wasted, he scratched the paint off the bottom edges of my car, he ruined the inside of my car, and I didn't even get my tire fixed. I am likely going to try and get reimbursed for the damages caused to the bottom and insides (mostly the seat but the whole thing needs to be replaced now) of my car.

If you are planning to have something done with your car, don't get it done at Lindon Walmart! You'll regret it!
     
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