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Refused To Be Accountable
Posted by on
WILES BARRE, PENNSYLVANIA -- I have been a good customer of Walmart, since I moved into the Wilkes Barre area. April 13, 2011: I bought new tires and had them installed on my 1998 Volvo at the Walmart Wilkes Barre Supercenter. There were no other cars being serviced at the time. I left my car in front of the service bay and handed the key to the serviceman at the counter. When I returned to pick up my car, I was told the key was stuck in the ignition lock and couldn't be removed. I tried everything I could think of to get the key out but it was absolutely stuck. The servicemen (2) trying to figure out what they'd done and to get the key out said "this is beyond their skill level and training". I was told to get a written estimate from a Volvo dealer for the repairs. The problem for me was not only having my key stuck in the ignition; that in turn caused the car security to disable the locking system, because the key was still in the car. I had a car that couldn't be locked with the key in the ignition. It was an invitation to being stolen by anyone. I couldn't use the car unless I was prepared to leave it completely unprotected and ready to drive.

When I tried to reach any of the managers I was told I should contact two days later, no one would speak to me (telephoned all day and was left on hold). When I finally got to speak to someone, the final word was the Assistant Manager would telephone me. I never received a call from that manager. I went online and wrote an email to Walmart, which I believe was sent to the Wilkes Barre store customer service department. I got a telephone call that day from "Frank" who listened to the story and said he would file a claim for me. I was contacted by Claims Management (CMI, a wholly owned company of Walmart to handle claims) representative who asked many questions and said he would get back to me.

When CMI finally called me back a week later, "Joe" denied responsibility and required that I get the Volvo dealer to write a finding that Walmart had been negligent and caused the damage to the ignition cylinder where the key was stuck and not just ordinary wear and age. I asked if Joe had taken his car in for service and was returned a car that was disabled and unable for use that he would think it was the car's fault for being worn and old? He denied the claim.

I think Walmart refused to be accountable for the acts of its employees. There is no other conclusion to the facts, unless you believe it was the car's fault.
     
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MDSasquatch on 2011-04-22:
Let the judge sort it out - SMALL CLAIMS
yoke on 2011-04-22:
This is typical Walmart behavior. Never take responsibility when they are wrong.
Anonymous on 2011-04-22:
That sucks man. Did the Volvo dealer determine the key cylinder broke due to negligence? Can you appeal the claim?

Good luck and good review!
Anonymous on 2011-04-22:
The key might have gotten stuck without it being the employees fault but since it was in their possession they should pay for the removal/repair.
As cars get older moving parts like ignitions do weird things.

good luck to the OP.
Anonymous on 2011-04-22:
Great review - I agree with yoke, typical Walmart reaction. An ethical company would have proactively contacted Volvo on your behalf to try to resolve it, and if they were still unable to remove the key, proactively paid someone who did have that skill level and training to have it done for you.

Good luck getting this resolved and I wouldn't hesitate to take them to small claims if you need to.
trmn8r on 2011-04-22:
I hate to suggest this, but the most common problem with a 1998 Volvo (I have one) key not being able to be removed is the transmission interlock. The button on the shifter becomes "sticky", and doesn't release when you put it in Park. You can turn the key almost to Off, but not all the way. You press in on the front bottom of the button to unstick it.

It is possible that they damaged the interlock or the linkage to the ignition by forcing it, I guess.
Anonymous on 2011-04-22:
They were working on the tires. I cannot think of what they would have done with the key other than insert it. It is an older car and things go wrong with them at any time. It may have been the next time YOU put the key in the ignition that the ignition sucked it in. If they were working on the ignition and broke it, that's one thing but I can't really see pinning this one on them.

BTW - my dad had a pet peeve about keys. Your car key should be on a lightweight ring with one or two other keys on it. If you have a bowling ball on your keychain and 50 other keys, remove them. It isn't good for the ignition.
Anonymous on 2011-04-22:
MD has the right idea! And it does sound like a typical Walmart reaction, as others already pointed out.
MRM on 2011-04-22:
Trm, mine does that as well on my 1988 Jeep Cherokee. I have to push the shift lever all the way to remove the key.
MRM on 2011-04-22:
Blue, your right on point about too many keys hanging from the ignition. I've read that somewhere.
trmn8r on 2011-04-22:
MRM - it isn't just pushing the lever all the way to Park. The deceptive part is the button also has to be "up". Most people wouldn't check this.

The plastics on the '98-00 Volvos were cheapened relative to earlier models. This manifests itself throughout the car. Everything from how the dash mounts to the firewall (mount points can fracture) to the finish on buttons to things like the shift button/knob interface. It is frustrating - I had a '95 that was great, and I also have an '05 which is great.
yoke on 2011-04-22:
Walmart is responsible for what happened. I've watched enough Judge Judy to know that, lol. The vehicle was in their possession when the problem happened. They will have to prove that they knew of the problem when they accepted the car in order to prove they did nothing wrong. When the OP dropped the car off they handed walmart the keys, which means the ignition worked fine then. It was when walmart attempted to get the key out it did not work. Who is to say the walmart employee did not do something wrong.
Sad thing is walmart is lawyered up and will win if it is brought to Small Claims Court
madconsumer on 2011-04-22:
great review.

very helpful.
Ytropious on 2011-04-22:
You will have to prove that Walmart was actually negligent, and not just in the wrong place at the wrong time when the part decided to fail. Trust me OP, I've been there. My car broke down the next time I drove it after an oil change. My engine was toast and at that point there was no way to prove that the company was negligent. I just let it go.
redmx3racer on 2011-04-23:
Sounds to me like a coincidence. 13 years of use can weaken components. They were not working on your ignition-they just started the car to drive it in the shop. It would be one thing if they messed up something they were working on-scratched your rims, broke a wheel stud etc.
ChuhBaca on 2011-04-26:
I say get the estimate and the determination that Wal-Mart caused the problem. Take that to Wal-Mart and let them know that if they don't make it right, that you're going to contact the media. I doubt such a large company would "lawyer up" for small claims, but the thing about a story in the news; it can't be "un" communicated. If you can get the media to do run anything, it will be very powerful.
If not, then small claims court. Lawyers aren't mechanics and a written statement is a strong case.
Anonymous on 2011-04-26:
When you bought the tires and had them mounted they had you sign paperwork. Is there anything in the print somewhere that says they are not held responsible for anything that may occur as a result of their service?
trmn8r on 2011-04-26:
That's an interesting point ript. I'd also reiterate that when the OP suggested it could be the car's fault, it may be. My 1998 Volvo (same as the OP) has a button on the shift handle down on the tunnel that sticks. When it does, you can't turn the key all the way to off or remove it. The first time it happened, I assumed something was wrong in the column.

I am hoping the OP returns and updates us on the situation.
myexperiences on 2011-04-29:
People need to remember that someone is always trying to get over on big companies like Walmart on a regular basis.

That being said, per this individual's own statement, Walmart asked that he get something in writing from Volvo stating this problem was due to Walmart's negligence and not just age and wear. SO, GET IT!???

If Volvo said it was Walmart's fault AND THEN Walmart denied claim, you have a complaint. If you can't be bothered, how does anyone, including yourself, know it's Walmart's fault??? It's a 13yo car. Volvo could look at the lock cylinder and say to you 'wow, surprised that didn't happen long ago, look at how all these pins are worn down.'
So basically, Walmart said get us an expert opinion, you didn't, and you expect them to blindly pay you.
Siscokid on 2011-04-29:
Look I am a technician and people are always trying to stick it to the techs when they know good and well they have been having this problem for some time, I find it quite convenient that the key stuck this one and only time to point it would not come out, this OP knew they had a problem in the past and just wants someone else to pay for normal repairs...You cannot expect a tech to rebuild your entire vehicle when things happen while at there shop, I can't tell you how many times I have been accused of sabotaging someones veh, I have had customers swear since I replaced the window motor that now there seat doesn't work right even though it was just a worn out seat that was not touched by me or anyone else except to set in. I was once accused of causing a customers water pump to start leaking after installing brakes on the vehicle, that's what people that don't want to pay for their own repairs yell all the time.
love them bassets on 2011-05-02:
How old is your car and your saying Wal-Mart did it. At this age, you could slam your door and your window could fall off the track. Anyway, Wal-Mart is for make-up, prescriptions, flowers, etc., but to take your car to Wal-Mart for any kind of automobile work makes me think of the saying: "You only get what you pay for"!! Are you sure the tires are on correctly? What kind of car mechanic works at Wal-Mart? Sorry, but it's true. If he/she were really good, don't you think they would be working for a car dealership or a better class automobile repair business, but Wal-Mart to get your car repaired, even for tires, is asking for trouble. I love Wal-Mart. I shop there every chance I get, but not for work on my car. With driving at speeds at sometimes 65 MPH, you want to be sure your tires are going to stay on. Get the paperwork from the dealership that Wal-Mart did something to cause the key to stick and then you won't have a problem. In my past experiences with Wal-Mart, they require paperwork, but they will follow through on the complaint and will do the right thing. I have found them to be honest and consumer oriented. Get the paperwork and move on from there.
roy on 2011-06-01:
yea they changed my tires dented two cracked one and said it was my fault that I must have hit apot hole , wht a joke they are I'm sueing them and they won't let me review the tape of the moter bay !!!!!!!!!!!!!!!!!!!!!
SAM on 2011-07-17:
Volvo has a reputation for ignition key problems. It is not likely WalMarts actions that led to this problem. They did not choose to purchase a car with these known problems.
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Do not buy tires at Walmart
Posted by on
RENO, NEVADA -- Letter sent to Walmart:

On December 23 my son purchased 2 Goodyear tires from your Walmart store (Scott Yoder, Manager). These tires were placed on the rear of his 4x4 Isuzu Rodeo.
On March 16th he was driving in the Truckee CA area on Hwy 80 and felt a sudden bump in the rear of his car.

He attempted to pull over right away and luckily there was a turn out for him to stop in. He got out of his car and the entire rear tire was shredded. The tread was literally off the rim of the tire.
AAA came out and put his spare on so he was able to safely drive home.

On April 1st (he was working previously and unable to bring the tire in earlier) we brought the tire into the Walmart where we purchased it and were immediately brushed off by the tech. He looked at the tire (did not even attempt to pull the tire out of my son’s car so he could see the whole thing) and made a snap decision that my son must have driven on a flat tire and that is why the tread came off. Of course his first question was “did you buy the hazard warranty?” As soon as we said no, the attitude changed and he just shrugged and walked away. We then requested to see the tire shop manager, who like the tech, did not even attempt to remove the tire from the back of the car to see it in its entirety. He took 2 seconds to say “no, we won’t give you a new tire” When asked whether this should be covered under the manufactures warranty since the tire was only 3 months old, he brushed us off. Apparently the 25 year old tire manager has enough expertise to be able to just barely look at a tire and determine that it couldn’t possibly be a defective tire.
He told us that my son must have run over something to make it do that. We inspected the tire ourselves and there is NO hole in the circumference of the tire, so basically, according to the manager, something hit the rear tire at a horizontal angle (while my son was driving) which caused the rupture of the tire. Really? I don’t know about you, but I have been driving for many years and have actually had to drive on a flat tire for a while, and never, ever has a tire done that. I have never seen a tire do that and have never heard of a tire doing that.

The manager just kept saying “you didn’t buy the hazard warranty so we can’t help you” We don’t recall being asked about the hazard warranty when we purchased the tire, however, according to the manager, who apparently is privy to all conversations between sales reps and customers, that we were offered the hazard warranty. REGARDLESS, with or without the hazard warranty, this tire should be covered under the manufactures warranty.
We then asked to speak to the store manager, who we were told, was on vacation. After many times of prompting, the tire manager offered to get an assistant manager.
When the assistant manager Ysela (?) walked up, her demeanor was hostile. She in no way shape or form wanted to help us and acted put out that she even had to look at the tire.
We showed her the tire, and apparently she is also a tire expert, because without even touching it or attempting to remove it from the car to have it actually looked at, she said “no, we will not help you. You need to call 1-800-Walmart” I asked her again and again about the manufactures warranty because it was such a new tire and she brushed my question off. I can tell you by this time, our level of frustration was high. My son was extremely upset due to the way we were being treated. We were able to get another manager, Margo, to come out and once again, look at the tire but in no way attempted to get the tire removed to do a detailed inspection.
Time and time again we referenced the back of the work order that talks about Walmart’s pledge to the customer. (see the back of your work order!) . Margo apparently had never read the verbiage on the back and even though we asked about that, we were brushed off….again. At no time did anyone answer our question about the manufactures warranty.
Why did no one even offer to provide us with the information so we could go to the manufacturer?
After Margo’s “inspection” of the tire we were told that the best they could do was give us 25% off a new tire.
I am adamant that this tire was defective. All I had to do when I got home was Google “Goodyear tire recall” and low and behold as of November, Goodyear has been silently recalling tires due to injuries and deaths caused by “TREAD COMING OFF THE TIRE”.
I would hope that your tire technicians would be up to date on tire recalls and not just assume that every tire that comes in with the tread off is due to road conditions.
Our family spends on average $1000 a month at Walmart. I am not just saying that, we really do. We love Walmart, we have always have had good experiences. I have family members who work for Walmart. I am very disappointed in the level of contempt that the employees of the tire department and the managerial staff treated us with. I personally have been in the customer service industry for over 25 years and I know what good customer service is and I absolutely will not tolerate poor customer service.
I want a resolution to this matter. I am not the type of person who complains, but I sincerely believe that the staff was rude, not helpful in any way and just wanted to get rid of us.
I am prepared to take this to the next level if need be, I will not give until we are given a refund for this tire. As you can guess, our level of confidence with Goodyear tires and Walmart at this time is low.
I expect a prompt response to this inquiry or as stated above, I will take necessary measures to ensure satisfaction.

*At no time was the tire removed to be inspected. The techs and the tire manager “poked it” a few times to come up with their diagnosis
*Goodyear tires have been recalling tires due to the tread coming off the tires. I would like to think that Walmart wouldn’t be selling recalled tires and I would assume that their tire techs would be aware of such defects in Goodyear tires and wouldn’t just make a snap judgment without inspecting the tire in its entirety!

It is now in the claims department and I was just told that our claim will be denied because we don't have the tire for them to inspect...really? Walmart had 4 opportunites to pull out the tire and inspect it and they did not. Next step...attorney!!






     
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azRider on 2011-05-28:
so did you call the 800 number? did you call Goodyear? the local people at Walmart may not have the ability to do anything, but the people at Goodyear or corp. might. this is why I never buy anything major from Walmart like PC, Tires, TV, etc. most of the time they are either special low end products or they are discontinued items of low quality. I'll buy dog food there, and I'll buy a bag a chips. but never big ticket items. call the numbers and be sure to contact Goodyear!
TheRealTruthTeller on 2011-05-28:
hmm Interesting
Anonymous on 2011-05-28:
If the tire is indeed one that has been recalled, any attorney in the phone book will have a field day with this one. I truly hope you come back to this site someday, and give us an update. Best of luck, and great review!
ticia232 on 2011-05-28:
OP, Just because in your driving experience it has never happened to you does not mean that it has never happened.

I only say that because I remember being in the car driving to Canada when the same situation happened to my father. He hit something on the road and it tore off the tread and a piece of shrapnel from whatever he drove over popped the tire.

But I will agree that if you did NOT buy the insurance from Wal-Mart then you have to call the manufacturer. I do not know any store that will just give you another one of anything for free because the manufacturer insured it.
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Why I will NEVER shop Walmart again!!!!
Posted by on
Rating: 1/51
NORTH EAST, MARYLAND -- Why I will NEVER shop at Walmart again!!!!!
I went onto Walmart.com to order four new tires for my Jeep. I entered my Jeep info and the standard tire size and an optional factory size were both given to me. Since the optional size was about the same size and over $20 cheaper per tire I ordered the optional size. The total was $474 and I had to shipped to the New Castle DE store. The order was placed on Oct 30th. Everyday I checked the status of the order and it always said "being processed". Finally on Nov 7 I click on the "track package" link and I notice the item was delivered to the store and signed for by Tvornes. I call the store and after trying for over 2 hours because no one would pick up the phone a very rude lady told me she couldn't help me because Site to Store wasn't open yet and then she hung up on me. I then called the customer service # and spke with someone would all she could do was tell me the tires were there and I could pick them up, I asked about why I never received any emails, as promised by Walmart, to let me know the tires were in? It had been 4 days since the tires were received in store. She told me "I don't know what to tell you". Funny, as soon as I hang up within ten minutes I start to receive a bunch of emails from Walmart telling me my tires are in. At this point I know there is no way I will trust the New Castle store to install my tires so I call the North East MD store and explain the situation to the auto dept. I am told no problem, bring them in with the proof of purchase and we can install them. I bring them in on Saturday, Nov 17 and then am told that they will not install the tires because they are not the size that is on my Jeep currently. I ask where on Walmart.com does it tell me that. Or when I called and spoke with the auto dept no one told me that? I was told go talkto customer service, can't help you. SO I go up fron to customer service and again, I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won't install them? If Walmart will only install same size tires then Walmart should have a HUGE disclaimers explaining as such. Customer service then told me that my only option was to buy the other tires and pay the $20/tire difference. I told customer service I will not pay for their mistake and return the tires. After waiting 10 min for a return, the woman starts saying they can't return the tires. I told her no way, they were just picked up from Walmart on Nov 11 and there is no way that is past when I can return them. Eventually they end up returning the tires as general merchandise so I can get a full refund. This whole situation proves how little Walmart cares about customer service and they simply want the quick buck. It was nothing but problems from the moment I ordered these tires. Trust me, I will never set foot in another Walmart again! I also will make sure to let everyone I know about the appalling way I was treated when it is without a doubt Walmart's fault!
     
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FoDaddy19 on 2012-11-19:
" I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won't install them?"

Because they'll sell you the tires, they don't know what you're going to do with them, and they don't much care either. However when it comes to mounting them, then there's some liability on their end involved.

It should also be pointed out that on many cars and trucks when you opt for the larger tires, you also get larger/wider wheels from the factory to accommodate those larger tires, sometimes the wider optional tires cannot be safely mounted to the narrower standard wheels.

As a rule I generally would recommend against buying tires from Wal-Mart as they tend to offer tires that are exclusive to Wal-Mart/Sam's Club. These tires are brands you'd recognize. But are models that only Walmart/Sam's sells. They are obviously built to a price and do not carry a manufacturer's warranty, their warranty is through Walmart only. That should tell you something right there.
trmn8r on 2012-11-20:
The policy that you describe is standard at WallsMart - optional tire sizes may reflect different rims and even differences in suspension.

They probably don't like to accept tire returns for obvious reasons - they have to return them to where they came from. Since you ordered something that at least was shown as optional, they probably caved and made an exception. Lesson learned.
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Bad experience at the Walmart Service Center
Posted by on
Rating: 1/51
STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tired putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was supposed to be for the Viva 1 price. My wait was supposed to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping. My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me. Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disguised by the way he talked to me and the way I was treated, I ended up having to pay the price. The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.
The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!!
If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers.
I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!
     
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clutzycook on 2013-12-28:
I would drive on my rims before getting tires at Walmart
nikalseyn on 2013-12-28:
First of all, the name-brand tires you get at WalMart are not the same as the same name-brand tires you get at a regular tire store or a dealer---they are made to WalMart's specs and are cheaply made, don't last as long and who knows what damage the people at WalMart will due to your car in their attempts to mount the tires. I simply would not trust them at all. But, that's what you get when you go to WalMart. In your case, not out of any desire, but because it was a Sunday. By the way---in my area of the same state as you, Firestone is open on Sunday. Next time you see a Firestone store in your area, stop in and check to see if they also are open on Sundays. Good to know if ever needed. As for Discount Tires---they are OK and I agree with how nice most of them are.
bruce2954 on 2014-02-07:
They haven't made Viva 1 tires in years, so I don't understand why they would give you the same price as the Viva 1 used to be.
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Walmart Mechanic Ruined the Inside of My Car
Posted by on
Rating: 1/51
LINDON, UTAH -- I had a slow leak in my tire and every place around was closed so I tried Walmart and they were the only place open so I decided to get the flat fixed there.
I asked the man working if he would fix my tire and he said sure and that he would call me when it was finished so I could go shop around while I waited. I handed him the keys and then went to go get some shopping done, then after about an hour and still no call (and this should have taken 30 minutes tops honestly)
I finally went to see what was up and the guy did he just forgot to write down my number (you couldn't just page me? I was in that exact building -_-) and so then I asked if everything went well and if I was OK to take my car home. He then proceeded to tell me how he couldn't replace it because the car was too low and he couldn't get a jack under it, (honestly I could see that being realistic because my car sits extremely low but THEY SELL LOW PROFILE JACKS THAT WOULD FIT IN THE STORE) and so I sighed and said that was alright and asked for my keys but then while he was getting them he started telling me about how he heard my car going when he tried driving it up a ramp to get the tire up but it was grinding on the bottom of my car so he said he tried a few times to see if going faster would help him clear it but he said the sound was only worse each time.
Why the hell wouldn't you stop after the first time my car is scraping all of its weight across the bottom!? I didn't say anything and just rolled my eyes and groaned and took my keys and left. When I got in the car he had adjusted basically everything you can adjust from the seats, to she mirrors, to the temperature and so my car was a wreck when I got in it. I know that's not a huge deal, but what really bugged me was he was absolutely filthy when he got into my car and so it ruined my seats from the oil, my steering wheel was all slimy and sticky, my shift knob (I have it covered with a hackysack to make it pop just for fun) was completely ruined too and wet because of how much oil was on his hands and he broke the plastic side off my seat that has all the buttons to adjust it.

I had an hour of my time wasted, he scratched the paint off the bottom edges of my car, he ruined the inside of my car, and I didn't even get my tire fixed. I am likely going to try to get reimbursed for the damages caused to the bottom and insides (mostly the seat but the whole thing needs to be replaced now) of my car.

If you are planning to have something done with your car, don't get it done at Lindon Walmart! You'll regret it!
     
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Customer service does NOT exist
Posted by on
PLACERVILLE, CALIFORNIA -- On 8/23/11, I took my Dodge Ram 3500 4x4 (dually) to the Placerville, ca. Wal-Mart tire center. I needed 6 new tires installed, but they had only 5 in stock. Since one of my front tires was damaged and leaking air, we decided to install two new front tires and I would come back for the rear four to be installed once the got another tire in.
I also wanted new steel valve stems, but Wal-Mart doesn't carry them. The employee suggested I go get purchase them at a local parts store and then return - at which time they would write up my order and get my tires (and stems) installed.
I did just that - only upon returning to Wal-Mart, there were no employees in the tire dept. I waited, at the service desk, and watched several service workers walk in and out, never even acknowledging my presence. A Dept manager, from the sporting goods dept, walked past enroute to the service bays, where I watched her having a conversation with one of the female service personnel. When she came back through, on her way back to the sporting goods area, once again she, nor anyone else, ever acknowledged me standing there waiting to be helped.
Where I was standing required any employee passing by to come within three feet of me. After about 10-15 minutes of this treatment, I turned to another customer, who had also been waiting to be helped, "I guess they don't want my money" and I walked out.

After reconsidering, I returned to the same tire center on 8/26/11. There were different employees assisting customers and I felt better this time about my chances of getting the tires I needed.

They took down all the information about my truck, wrote up the work order, took my keys and I settled in for the minimum two hour wait. There were four customers ahead of me with tire installs, so I had been informed it would be at least two hours to complete mine.
As before, they still did not have 6 of the tires I needed, so they were going to install the front two at this time.

I was in the service area waiting, as I had informed them I would be, as I had no way to drop off my truck. I had to wait for it.

I'd bee there for over an hour, when my wife called my cell phone and informed me that (name deleted) from Wal-Mart had called my home phone to tell me "something" about not being able to install my tires. She didn't understand what exactly he was talking about and she couldn't figure out why he didn't just talk to my face-to-face, since I was there waiting for my vehicle to be completed.

I approached him and asked what the problem was. He informed me that it was "policy" that they could not install two tires if the tread was too low on the remaining tires. I reminded him that I hadn't come in for only two tires - I wanted SIX tires installed and was going to return when they had the rest of the tires.

I understand a policy regarding low tread on remaining tires and I have no issue with that. It's a matter of liability in this day and age.

However, when I pointed out that I WANTED all six tires, but they didn't have all six in stock, he made a statement that just about sent me over the edge . . . once again he claimed it was "policy" that they don't do duallies . . . "because they don't have the tools to work on them"!

That's just about the dumbest thing he could have said to me. I've been working on cars, pickups, and even heavy trucks, most of my life. My Dodge pickup rear dual wheels require the same exact tools, for removal and replacement, as any single rear wheel pickup. It takes the same size lug socket, it takes same impact wrench or hand tool, and it doesn't take any special training, certification, or specialized knowledge to R& R the rear wheels from a dually pickup.

I WAS LIVID!

IF, and it's a BIG if, Wal-Mart's "policy" is to NOT work on dually pickups . . . why didn't ANYONE else know about it and bother to mention it on, oh, say the 23rd when I first came in for the estimate??? OR, why didn't ANYONE think to mention it when I brought the truck in TODAY??? Why did I have to sit there waiting, for a truck that was NEVER going to be worked on, for over a GD hour????????????????????????

Needless to say - Wal-Mart will NEVER, EVER work on any of my vehicles again (and I have purchased tires and oil changes from them many times in the past.)

I drove directly to Les Schwab where I purchased 6 new tires and a front end alignment. I hope Wal-Mart enjoys losing a $1200.00 sale, not to mention any repeat purchases from me, and causing me to spend an extra $500.00 at a competitor.

I hope this complaint finds its way to the Placerville store management. They need to know how poor their customer service is.
     
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Skye on 2011-08-26:
With Walmart, the cheap comes out expensive.

Good review.


Walmart is the LAST place I would shop or take my vehicle to for anything.
At Your Service on 2011-08-26:
I couldn't agree with Skye more. I can't see anyone that cares about their vehicle taking it to
Walmart.
trmn8r on 2011-08-27:
When it comes to tires, I go to tire specialists. I wouldn't let WalMart "associates" check the air in my tire, let alone work on one.

While your experience highlights the poor customer servive one can expect at WalMart, I must say it does not surprise me.
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Buyers Beware.....100% Satisfaction NOT Guaranteed
Posted by on
AURORA, INDIANA -- Monday Feb. 11, 2008 I went into Wal-Mart at 12:00pm to get new tires on my car. I asked if they could be done by 1:55pm because I had an appointment I needed to be at. They said no problem. I sat at Wal-Mart for 2 1/2 hours waiting for my tires to be changed. I purchased 4 tires. They finished at 2:30pm. I paid for my purchase, $416.66 and left. I drove home, parked my car and didn't leave again.

Tuesday Feb. 12, 2008 I got up for work, went out and was going to start my car, and realized the 2 of the 4 new tires were flat. I was 1/2 hour late to work because I had to use a different car. I called Wal-Mart at approximately 8:30am. Diane answered the phone. I let her know that I just bought new tires the day before and that 2 of the 4 were flat. She told me to bring the car back. I told her that I didn't have any way of airing up the tires. She said I could use a can of fix-a-flat and they would reimburse me when I brought the car down. I told her I was at work and would bring it when I got off. At 5:30pm I went to Wal-mart. I spoke with a manager on duty, Matt. He said they would pay to have the car towed from my house to Wal-Mart. I agreed. He then said he could send me home with an air tank and I could fill the tires and drive back down there. That was a better idea. I took the tank home, filled the tires, and drove the car to Wal-Mart.

I got back to Wal-Mart at 6:30pm. When I got there, Matt was there with his boss, Roy. Roy and Matt said they would figure out what was going on and fix the problem. At around 7:30pm they came and got me and said this is the problem, your rims are bad. It looked like somebody had pried at the rims. I was very confused on how the old tires were never flat. Roy said they could try grinding them down. I went back inside. At 8pm Roy came back in and said he needed to put the spare tire on my car because the tire wasn't holding air. I told Roy to put my old tires back on and refund my money. I have spent a total of 5 hours in the past 2 days down there trying to get my car new tires. Roy refused to put my old tires back on. He said he found them, but they were too bald, and it was against the law to put them back on. I told Roy that the tires were not bald, and it was my mistake, I didn't know that my boyfriend had just had 2 new tires on the car 1 year ago.

Roy decided then, that he couldn't find my tires. I asked for a refund. Roy said the Tire Center was now closed and that they would put the spare on. He said it was safe to drive my car on the interstate with a spare tire in the sleet, rain, snow, and ice. I was very upset that Roy wouldn't help me, that I went up to the Customer Service desk. When I was there, I asked to speak with somebody higher than Roy. They said to call the Florence Walmart and ask Matt Wallace. My cell phone went dead so I asked to use the phone at the jewelry counter. They called the number for me, and the manager called back, but Roy wouldn't let me speak to him. Roy threatened to call the cops on me because I told him that I wouldn't leave until I had my $400+ back. He refused. He said that I would have to come back on Wednesday Feb. 13, 2008. I told Roy that my 10 month old son was ordered by the Doctor to go have a chest x-ray at Childrens Hospital to make sure he doesn't have pneumonia. I told Roy that I haven't been able to take him because my tires are flat, and they won't stay inflated to make it downtown cincinnati to the hospital. Roy still refused to refund my money and give my old tires back. I asked Roy to speak with his manager. He said "I don't play that game". He said he was not going to argue with me, and his decision was final. I told Roy that I was going to contact the news, and an atty. He still stuck by his decision. NO REFUND. He said he would refund my money when I came back with the tires. I told Roy that I would get a second opinion on the rims, because they held air in my other tires just fine. Roy told Matt to walk me back to the tire center and let me out and give me my keys. Matt did, and apologized for what was going on. He said Roy is his boss and couldn't override what decisions Roy made. When I got home, after 9pm, I called the Florence store. I talked to the highest manager there, Judy. I explained to her everything that had just happened. She apologized sincerely and couldn't believe Roy didn't give my money back. The slogan is 100% satisfaction guaranteed. I also told Roy the slogan, he didn't seem to care. Judy was so upset. She gave me the number to the District manager and said Roy just cost their company more money because not only will they refund my money, but they are going to have to make it right with me. She told me to call David Gose. Gave me is direct line and said he would be in at 7am. I called David, but again, they wouldn't let me speak with him. I spoke with a manager under him.
I went to Aurora Tire Center and asked if they could help me. They said they could. They took the Wal-mart tires off, and put their tires on. They said my rims are not bad at all, they just needed cleaned. They cleaned my rims, put on 4 new tires. Loaded the Wal-Mart tires for me and sent me on my way in 15 minutes. They even carged me $70.00 less than Wal-Mart. I drove down to Wal-Mart, went inside and got my refund. That was it! I called 1-800-WALMART. They said somebody would be in touch with me to make this right. Nobody ever called back. So, BUYERS BEWARE. If you want to purchase tires......Do NOT get them done at the Wal-Mart Tire lube and express. They need to change their name too.
When I was in Wal-Mart, a manager, NO NAME listed to protect them, let me know that this is NOT the first incident with ROY. I quit shopping at Wal-Mart for a few weeks. Now when I go in there, Roy makes sure he makes an appearance. I guess to let me know, HE WON. Its OK though. He will run more business out of the place. I don't go there as often as I used to. I go out of my way to make purchases that I once just drove there to get. I am very unhappy with Wal-Mart, and I feel now that the Customer is NOT always right in their eyes. They aren't looking out for their customers. Its a shame. 100% Satisfaction Guaranteed? Not in my case!!
     
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yoke on 2008-04-11:
That is why I will not shop Wal-Mart. They claim 100% satisfaction guarantee, but that only depends on what store you go to and which employee you get. It is not across the board. Friends don't let Friends shop at Wal-Mart.
MarshPeep on 2008-04-11:
I would buy toilet paper, pens, and pet food at Walmart, but I would never buy tires there. I wouldn't want discount service - I would want quality service.
MRM on 2008-04-11:
At Walmart, I have never bought tires, but I do buy car oil, oil filter, pre-paid cards, and cloths, that's it.
Anonymous on 2008-04-11:
What a nightmare, but not surprising. Thank God you didn't take your car out on the freeway with the spare on it!

The only way to stop this bottom feeder is to stop doing and and all business with them.
old fart on 2008-04-11:
It's after the fact, but normally tire installers will wire brush the rims to clean off the accumulated rust and crud before mounting the new tires.. that is probably all that needed doing..
CrazyRedHead on 2008-04-12:
I bought new tires at Walmart and they are still on 4 years later. I don't drive a lot, just about 500 miles a month, so they have lasted. I would go in every 4 months and get them rotated and balanced and I have never had trouble with them. I even got a new free tire when one of them went flat. My husband went through the same thing with his car. When you went in for your refund did you tell Walmart that you got new tires from somewhere else? If so, that is probably why you haven't heard anything back from them. You got your money back and tires from somewhere else, they figured that there was probably nothing else that they could do for you.

I hope your tires are good and last you for a long time. Sorry that Walmart gave you such a hard time, especially with a sick child at home.
rapturestar on 2008-05-14:
100% Satisfaction Guarantee... the policy been removed a lot lately ALONG with price error correction & the cheap low price guarantee, the company is cutting things like this to make sure they make more profits.
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Beware of Wal Mart auto service.
Posted by on
LIMA, OHIO -- In March, I went to Wal Mart Tire and Lube center in Lima, Ohio to have a flat tire replaced and an oil change. When I got the car back, the work order showed that the mechanic had stripped the threads on my oil pan. Also I watched as he installed the new tire. He used an air wrench in replacing the lug nuts. Besides the cost of the tire and oil change, they also charged a $9 road hazard insurance on the tire. The cost of the tire, road hazard insurance, and oil change was $95.

Ten days later, the tire blew out as I was entering the Wal Mart in Greenville. Ohio. I drove around to the Tire and Lube center to have the tire replaced. The mechanic refused to replace the tire under warranty unless I bought 2 new tires because it was "company policy" that all tires on a car must have exactly the same size. I refused to buy 2 new tires (all 4 of my tires had been replaced in October, 2005). I called AAA and had my car towed to Firestone in Greenville.

Firestone replaced the tire but it took them half an hour to get the lug nuts off. The threads on the lug bolts had been stripped. Firestone had to install new lug nuts and bolts. The cost for the new tire, lug bolts, nuts, and labor was $125.

I mentioned to Firestone about the stripped oil pan threads. They said the threads could not be repaired, and the oil pan would have to be replaced.

I contacted the dealer and had a new oil pan installed for $430.

I wrote to Wal Mart in Bentonville, AR. I received a form letter thanking me for my complaint. They said they are striving to provide good service and if I just keep patronizing their Tire and Lube centers, their service is bound to improve. No mention of the $650 I was out for getting nothing. No mention about the road hazard insurance which would have paid for a new tire. No discussion about their company policy that all tires must be exactly the same size.

I won't patronize Wal Mart's Tire and Lube centers anywhere in the U.S. and encourage everyone else to go anywhere else to get service. I have too much respect for my car and my wallet to continue patronizing them until they get better.
     
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viperpa33s on 2006-04-23:
I always tell people, never take your car to these big chain stores. They got young people working who have no work ethics and don't give a hoot to what they due to your car.
Anonymous on 2006-04-24:
"Beware of Wal-Mart service" is akin to the warning on a hair dryer "Do not use in shower".
skyfox37 on 2006-04-27:
I took my 1997 Aspire in for an oil change; they had done it previously and there was their sticker in my window saying 5W-30. They put lawn mower oil in my engine this time. Fortunatly, I noticed it the moment I started my car and I raised the roof on them. The cashier kept telling me to keep it down and said it wasn't anyone elses business what they did to my car. In other words, they didn't like me telling the other customers how they almost ruined my car. I now have a 2005 Honda Civic; they'll NEVER touch it for ANYTHING.
Pingu on 2006-05-31:
Hello fellow members.
I am a mechanic. But my comment is not as a mechanic but as a human being.
I have seen almost no 3 cent coments here to praise a company. Why? Why only complaints?
Can someone take a moment and come here to compliment someone for their good work?
Is it human nature to only open some ones mouth to bad mouth others? Think about it...
Pedro.
polly46 on 2008-08-29:
I agree that Wal-mart does not take reponsibility for their automotive service I.e., VIVA 2 tires -- I had 2 tires go bad with no recourse. Have since replaced with another brand of tire. Buyer beware of WAL-MART Automotive services!!!
hodoggie on 2009-02-05:
yea ill make a comment the ontario store is run by two maagers that have no respect for the customers or their employees. I have seen both sides of the coin and these two should not be running the ontario store in Ohio, Now penny in sporting goods and mary in hardware are great customer service people the only problem is management abuses both of them all the time. when a manager says I wish people would go the he-- home. well then that's what we should do and never go back. Good work penny mary angela kat you guys are great to bad management Joe pat mark jammie mike are such dunces to realize what they have but they don't care. home office needs to get that management team out of this store now possum run store greatttttt STORE!!!!
hodoggie on 2009-02-05:
Anybody that goes to wal mart to have their car worked on is making a serious mistake. If it is just to save a few bucks forget it go to Sears or somewhere you know the guys are mechanics and not just hired off the dtreet for 6>00 dollars an hour and don't care wal mart is out to do one thing make money anyway they can. Look at eh waltons annual income in richest people sometime the girl is filthy rich something like 28 million dollars a year! what are we doing!!!!!
romper on 2011-06-02:
I have had all my cars serviced for oil and tires at WM for 11 years and I always check what has been done. Only one time did I have a real issue and with persistence, WM paid for corrective service by another mechanic. But be aware that WM is not a place to go beyond oil and tires and that everyone can make mistakes including WM, car dealers, and independent mechanics. You had a problem but how many thousands of others that had service at WM that day, did not! ROMPER HAS SPOKEN!
PepperElf on 2011-06-02:
Now personally I wouldn't go to either WM or FS for car work.

WM cos of the horror stories I heard - including a story about an employee stealing a car and the company refusing to do anything about it...

and FS cos the ones in Virginia beach were dumb and scraped my registration sticker, and then tried telling me it was the "law". yeah right. the only law was the one they broke.
Mark on 2012-03-24:
Yeah, beware of Walmart Auto Service. If it really happened the way that he says it did, I don't understand why this person would not want to sue Walmart in small claims court.
ralph on 2012-06-25:
I am a mechanic at an independent auto shop . I see more people come to my shop from walmart reasons like .you have a small oil leak we cannot change your oil what's up with that I don't think they want to they get paid by the hour so it makes no diffrence to them .somre years ago my sister took her car in and they broke the dip stick and told her yuor dip stick is broken we cannot change your oil that's bs. oh someone wish they saw good praises on here . here it goes rutland tire and wheel in savannah ga. is a great place to take your vehicle the people who work there care that's the bottom line
Sad on 2012-08-17:
I am in the middle of an issue with this myself. The Yelm Wal-Mart stripped my oil pan, but this happened last year when my husband was still living with us. He did not fill me in on the entire story until now. There is a quart of oil under my car, and I have an appointment to have this taken care of tomorrow. I will have to make sure my oil levels are correct before leaving the house.

The problem we seem to have here is that Jiffy Lube puts the plug in super tightly, and then Wal-Mart strips the car to remove it.

Had I known about this, I would have made appointments to go to John's Garage, where I guess the husband had been taking the car previously. It now sucks to be me, because the paper trail is too long, and even though Wal-Mart has a record of this behavior I do not expect to be reimbursed.

Sad.
Cras on 2013-05-06:
I'm willing to bet that most of the people commenting are jilted mechanics. I've never had trouble with tire work at Walmart. Not to mention that they charge way less for an oil change compared to local mechanics. Heck, a lot of the local mechanics charge almost as high for a used tire as Walmart charges for a new tire! I'm not saying Walmart is perfect... but as a HUGE corporation they have a lot more to lose if they really botch something up. Plus, all work is recorded by a security camera. Your local mechanic probably does not record his work. Ask yourself why....
chuck schaus on 2013-07-11:
won't replace tires with broke steel belts inside tire. they are creating a hazard for me and family.called 5 times to corp.since July 4th.corp. people are a joke.
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tire lube express not so express
Posted by on
SOUTH DAYTONA, FLORIDA -- On January 18th at 2:30 pm I entered the tire lube express at store 1391. I did not get waited on until 2:53pm, at which time I requested an oil change and tire rotation and balance for myself and my husband's vehicles. I was given an approximately time of 1.5 hrs...which I deemed reasonable for two cars. Well I came back at 4 pm and was told it would be a little longer...then 5pm rolled around...still not ready...so I inquired once again and with a few questions ascertained that my tire rotation had not even been started for either vehicle. I canceled the tire rotation due to the time frame. When I got to my car I inspected it as I always do after any service and discovered that my washer fluid was not filled...or so I thought. As my husband came around my car there was liquid leaking profusely from the bottom... he raised my hood and discovered windshield washer fluid sprayed everywhere...he re-entered the TLE and they told him that it was like that when I brought it in....however, I used it on my way to Wal-Mart and it worked just fine. I was not even informed about my so called leak...the hose had been ripped off from my reservoir and after some much heated debate one of the technicians re-attached it...so I did not leave until after 6pm!!!!!!!!! And to top it all off...my receipt shows my tire pressure at ft30 and r30...which in itself is four lbs below the tire pressure recommendation listed on the tires...but I have indicator tabs on my tires so when the tire pressure is too low they turn white... they were still white when I left and I was told that my tires had had air added to them...my husband had to take my car and put air in my tires after we left Wal-Mart...and my front driver's side tire only had 26lbs of pressure in it!!!

Since there was no manager to be found after all of this, we left and my husband went back to explain the situation to the store manager, Tenna Hopkins today. The idea was to bring to her attention the appalling conditions that Wal-Mart customer's were having to put up with at this location so that the problems with this dept could be rectified. Her response was less than lackluster... she wouldn't even look him in the eye. The TLE manager, John, just looked at the receipt and said in an extremely condescending tone, “Well it was brought in that way. What do you want, a free oil change?” He was not even there when the incident occurred. How would he know anything? Employees can and do lie...especially if they broke something and don't want to fix it or get in trouble for it. Bottom line...it took 3.5 hrs (from time of walking in the door at 2:30 to 5:09pm when I was checked out, to after 6 when my reservoir hosed was put back on) to get 2 oil changes???????!!!!!!????!!!!!!! The same technician, Eric, is listed for courtesy tech, upper bay, lower bay and tire tech for both vehicles. These are separate jobs, and one person cannot and should not have to put up with being the only technician for 3 jobs. If they were understaffed either someone should have came in to help or the TLE should have been temporarily closed so that the dept could get caught up. I don't know what planet the people in this location are from, but it’s not planet earth. This is the absolute worst service I have ever had....anywhere... WE WERE HOPING THAT THE INEPTITUDE IN THE STORE DID NOT REACH BEYOND THE ASSOCIATE LEVEL, SADLY, AFTER DEALING WITH THE DEPT MANAGER AND STORE MANAGER... WE WERE MISTAKEN...IT GOES ALL THE WAY TO THE TOP OF THE PROVERBIAL FOOD CHAIN. I will never shop there again...EVER and I will be sure to tell everyone I know of this horrid experience.
     
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DebtorBasher on 2006-01-21:
I went for a new tire and had them put it on for me...it was on a Sunday ... I had to sit and wait for 4 1/2 hours...thing is, there were only about 5 other people there...problem was they took my car in as I watched through the glass, after they took my car and removed the old tire they ALL went to lunch! Not one person was there to take over while we all sat and waited. I couldn't even leave because my car didn't have a tire on it!
DebtorBasher on 2006-01-21:
I know I never went back since then..that was about a year ago.
Ponie on 2006-01-21:
siffer hit it right on! People go to WalMart because it's a cheaper place to shop. I buy there quite often because their prices are lower on many, many items. However--I'd NEVER let WalMart employees lay a finger on my little ol' Mustang convertible. Sure, I pay more, but it's worth every penny to have quality service performed.
Anonymous on 2006-01-21:
You get what you pay for.
tander on 2006-01-21:
Our Walmart doesn't have a auto service center.
inarealdaz on 2006-01-21:
it was just convenient at the time...they said it would be another hour and half to do my tires...so I left and went to allied the next day...it took them a whole 15min to rotate and balance my tires...and they didn't even charge me after I told them what happened at wally world...
DebtorBasher on 2006-01-22:
Same here...having anything done on my car by Wal-mart wouldn't be my first choice. However, it was 3pm on a Sunday afternoon...no one else was open, or they were just closing at that time. With a pin stuck in my tire, and losing air, it had to be done that evening.
inarealdaz on 2006-01-22:
I was telling a friend about this and he told me a few years ago walmart had to replace the engine in his car due to some moron putting tranmission fluid in instead of oil...I really wish I had known about that....
DebtorBasher on 2006-01-22:
OUCH!
inarealdaz on 2006-01-24:
well when I came home today I had a message from the dm...sorry I missed it
inarealdaz on 2006-01-26:
got a call from the dm yesterday...he is reunding my entire purchase....it will appease me, but I still will not shop there. he also had the nerve to ask if I was an ex-walmart employee, because he said I sounded like a disgruntled ex-employee...I had to laugh because there isn't a chance in hell that I would ever work for that company. I worked at wd for 8 years and that was enough for me.
inarealdaz on 2006-01-26:
got a call from the dm yesterday...he is refunding my entire purchase....it will appease me, but I still will not shop there. he also had the nerve to ask if I was an ex-walmart employee, because he said I sounded like a disgruntled ex-employee...I had to laugh because there isn't a chance in hell that I would ever work for that company. I worked at wd for 8 years and that was enough for me.
inarealdaz on 2006-02-10:
wow...I cannot believe how much extra money I have had since I quit going to wally world....I didn't realize how much extra crap I was buying that I didn't really need.
jesse59672 on 2007-02-24:
I work at a wal mart TLE part time in Oklahoma city. I have to say that you shouldn't be angry at the employees. Yes most of them may be dumbas ses with little knowledge of cars, but if you want to blame someone blame management or whoever decides to hire only X amount of people.

Our location is very busy every day, and at some times there may only be 2 or 3 people working. They hire people with no experience (I've seen it first hand) and pay them very little. Most of these people don't have the mechanical knack that others do and they cannot multi task. They simply forget to put in a drain plug or an oil cap.

It pi sses me off thinking about how many times I've ran the whole shop by myself. Yes there has been many nights where I have stayed til 11 or 12 finishing peoples cars. Despite making me work my ass off for 10.20 an hour, they still don't hire / schedule enough people. When I first got on there were a bunch of idiots working, but now its getting better. Most every who works has had experience and knows what they are doing

My point to all of you is first don't go to wal mart to get your oil changed. don't get a grocery store confused with a car shop. they don't pay enough or hire people with experience, so therefore your going to get people who don't care / know to do things right
ECKY on 2010-08-30:
Walmart is grimmy...for real.I worked for walmart from August 1999 to September 2005 days before hurricane Katrina. On any given 8hr day I averaged at least 5 x 4 tire sales and 10 oil changes alone. I past up several offers to become shop manager in that time because I know first hand of the incompetence and lack of a sense of urgency when dealing with peoples vehicles. the requirements to work on customer cars is next to none. Believe me...walmart worries more about the techs giving away stuff than ruining your cars.Eventually I accepted the shop manager position because of somebody had to care.don't get me wrong,it was hell...lazy techs ,care free management and understandibly frustrated customers.And honestly,for the 5 yrs there,customers and associates who worked there would turn down service if I wasn't there(even on break).Not every manager and tech cares less though...only 98%.And the pay itself wasn't all that.when I started making $13.00 plus an hour they pressured me to take the shop manager spot because most techs didn't last that long(basically I would have surpassed manager pay)The only thing I can say in defense of the few decent techs is that what a whole lot of people don't know is the corner cutting home-office takes to cut down on losses which translates into extra labor that's not part of what a tech was hired to do. I could easily get into it but believe me you'll be taking more than 1 bathroom break. Anyway,WAL-MART T.L.E. SUCKS BIGTIME. Former Kenner,La. Wally-World Tech.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Tires Purchase
Posted by on
Rating: 1/51
WAUSEON, OHIO -- Deliberately bad service at the Auto Center in Wauseon, Ohio. Totally unprofessional and backwards country bumpkin service! I have always been a good customer to Walmart before yesterday when I came to Walmart to get a new tire on my truck. The tire that I had on was a spare that was in bad shape and I needed a new one put onto my main rim. The spare was going flat but he didn't care. He just told his service tech to throw some air into it, so he did. The man went to look at my truck and he asked me why it was leaning a little. I told him its nothing to worry about, please just mount and put on my new tire onto my main rim that I had in my truck bed because this spare is dangerous to drive on and I have my kids in the car with me. I was planning to have the lean repaired, but he refused to jack it up and only mounted my tire. He said this is a liability for us very nervously. I said to him ,"what is the matter with you people!? This is a liability to me."I told him that I am just asking you to put it on because I only have a scissor jack and it will be tough to get off and the spare is bad, but he kept insisting it was a liability to them.

Even the manager came in and weirdly stared me down for about 5 minutes not saying anything. So I left without saying thanks and I was really upset. I only drove about 2 miles and my spare blew out on a busy road so I had to call my friend, he came out and helped with change it laying halfway in the roadway because we couldn't jack it up in the grass. I had to direct traffic around him due to where we were. I nor none of my friends or family will ever go back there again!!
     
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