CROWLEY, TEXAS -- It's funny that Walmart advertised you don't need competition store ads for price matching. Each and every time I try to price match, the cashiers give me a very hard time. Most say they need a ad or flat refuse to honor Walmart policy. Some of the cashier's have stated the general manager will fire the cashier if they give a price match for any item over $3.00. And it seems impossible to use more than three coupons even if you buy the product on the coupons.
I have called the corporate office and was told a regional manager would contact me about price match complaint. I have been waiting for weeks for that call. I called back six times still no return call back from a regional manager. It appears to me this is fraudulent way to conduct business. At least it is false advertising. I will be contacting the Texas attorney general's office consumer fraud division maybe they have better luck in getting a return call from Walmart regional manager.
It seems that if you price match a lot the cashiers try to embarrass customers. One cashier tried to embarrass me saying that she could not honor my price match without an assistant manager and I would have to get out of line till the manager could come to check out the ad. She was very rude and I refused to get out of line. She said that she would call the cops. I stood my ground and started recording the situation with my cell phone. When I did that amazing thing she no longer needed a manager approval. All the customers in my line were mad at how rude she was then several wanted to talk to that manager including myself. Which the cashier refused to call for us.
WEST VALLEY CITY, UTAH -- Told by Customer Service to leave cart w/ them and they would supervise it while I went get my ID in vehicle to do returns. Came back to a stolen cart. On Oct. 1, 2013 I went to Walmart Supercenter on 3180 S. 5600 W. West Valley City, UT. 84120 for the purpose of returning some items that we purchased from Walmart. I had several items that Walmart did return along with several items they were unable to return for various reasons.
I was told I needed my driver's license that was in my truck. I was told by the Wal-Mart associate who was in charge in Customer Service area at that time, who also who was helping me with the returns to leave my other items along with an envelope containing 100+ receipts from other retailers that my business acquired for the 2013 year belonging to various retailers. Upon returning from my truck my cart with all the items was no longer there. The lady who told me she would watch it only said sorry and contacted Loss Prevention whom after about 45 min was able to tell me that a customer who was standing in line took and left the store with my belongings.
I subsequently was told that NO INFO from the security cameras could be shared with me. At this point I called the WVC Police who took the report and issued Case # **. Numbers were exchanged between myself, police, and Loss prevention. ** who is in charge of Loss Prevention at this location was contacted the next day and she told me she would relay a message for store manager ** to return my phone call regarding compensation for my items that were left under supervision with their employee and to inquire about receiving some sort of letter stating receipts had been taken from me in this incident in case of an tax audit of my business.
I have tried several times to reach Mgr ** who was going to review the security tapes to verify my story before discussing further. I am not only out the monetary value of the items in the cart but also the value of the receipts in that envelope. Items purchased from Wal-Mart, Home Depot and Lowe's that still sit in my storage and will be unable to return due to the stolen receipts.
Obviously this is a unique situation that I feel a retail conglomerate like Wal-Mart should easily reimburse their customer for. I especially feel like what kind of management does not call their customer back after repeated attempts to reach them? It's been 3 weeks and I have to contact police again to see if they can assist in getting a number for Wal-Mart Legal Department.
MILPITAS, CALIFORNIA -- The Walmart in Milpitas CA would not accept the manufacturer's coupons I gave them at the cashier (I cut 1 of them from the Sunday paper and the other one I printed from the manufacturer's website). Two separate times I had to wait for like 10 minutes for the manager/upper management, and then all they told me was they know the coupons are legitimate but they are not in their system so they cannot accept it.
OK both times I was holding a crying baby (my baby cried from waiting for them) waiting for an answer but that's what they said to me? I shop at CVS and Safeway too and their manager would still accept my LEGITIMATE coupons (I'm talking about ONLY ONE coupon) if it happens that the coupon is not in their system. But this is not the case at Walmart. Worse still, they made me wait for them for 10 minutes?
Really? And all they said was Sorry? And the 2nd time this lady told me she knew there is a problem in their system, but then she can do nothing? She did not even try to fix the problem or tell this to the upper management? I had to ask her to report this problem and then she simply said "OK" to try to get rid of me!
And when I told them it's their problem and they should honor my coupon because they claimed that they'd accept manufacturer's coupon, she said sorry she cannot do anything about it. OK NOW this is not about the money, but if you claim that you accept coupons, you should do your job. And the staff at Walmart made me feel like I'm wrong to complain?
I'm VERY disappointed about the BAD CUSTOMER SERVICE at the Milpitas Walmart. They made a lady carrying a crying baby for 15 minutes wait there for nothing, plus made her feel like she was wrong to express her own opinion (oh yes, it made me feel like I have a problem that I had to say something when they are NOT accepting the legitimate coupons even they said they would). This is just outrageous. This is NOT how you treat your customers.
RED WING, MINNESOTA -- Each and every time we go to the Wal-Mart in Red Wing, we see what the true meaning of rude is. The cashiers are so unhappy with their jobs, they don't even look up at you to say hi. And if you want a fish? You have to go search for an employee. The attitudes show, and they make a person who woke up in a cheerful mood, not so cheerful. Yesterday we purchased $158.00 worth of goods and one of the nose spray boxes were opened, we asked if the cashier had a piece of tape, and she said "Honey, I don't have no tape". I could go on, but I won't. The reason we go back is there is not a large variety of low cost stores in Red Wing.
CONWAY, ARKANSAS -- I guess Walmart has decided they are only going to keep two or maybe three check-out lanes open while the other hundreds of customers have to use the self-check out locations. However for the consumer this is very inconvenient. The last couple months this is what has been happening and I must say I am very disappointed in the largest and richest retailer. How easy would it be to change retailers and change their new approach to save a dollar.
Self-check out is fine when one has only a couple of items, but when one is standing there in a mile long line with a buggy full of groceries is ridiculous. "Profit Over Everything Else" should be Walmart's no motto, or I guess "roll backs" will work too! I will do my shopping elsewhere because my time is worth more than Walmart believes it to be.
OCALA, FLORIDA -- I was at the register getting ready to pay and I had wine for Christmas. Me and my boyfriend were there together and we got in a fight at the register so he left. Well I go to show her my id for the wine and she said she had to see my boyfriend's. Well he clearly wasn't there with me anymore so I told her he left and she said she wouldn't let me buy the wine so I told her, "I would leave and come back by myself and buy the wine."
She then proceeded to tell me she was going to let my manager know and I was not going to get the wine even after leaving and coming back. Very rude. Mind you my boyfriend is older than I am. He's not underage or anything. This is the final straw with Walmart's customer service I will no longer ever be a Walmart customer or anything!
ORLANDO, FLORIDA -- At the risk of being ridiculed. On November 7, 2013 I walked into Walmart and saw a bike that I liked (Schwinn Varsity 1300). I bought the bike and took it home. When I got home I showed the bike to my daughter. My daughter kiddingly asked me if I had purchased the bike for her. I asked her, "Why?" She said that this was a lady's bike. I wasted no time and I took the bike back to Walmart in the same condition as when they had it, all stickers, price tag, everything attached. I explained to several people what had happened. They asked me for my receipt. I looked for it all over the place, but was not able to find it.
They looked at their computer, but according to them the bike wasn't coming up. They would not take the bike back nor give me credit for it. I asked to speak to management but they would not budge. Today my bike sits in my garage in the same condition as when I first bought it; stickers and all. I may have to sell this bike at a loss just because management was not willing to give me a break.
PASADENA, TEXAS -- I purchase groceries and other items from Walmart EVERY week and spend at least $200 a week there. I only use the price match for one item - grapes. Last week I took my grapes to the check-out with other items and was told "we no longer price matches from 'these' local stores" and the cashier had a list of them taped to the back of her badge. I asked the supervisor on duty if the store had notified customers with a sign or some type of notice and she did not have an answer.
They will not miss my money but they should not have denied me a $4 break on grapes when I routinely purchase groceries and other items from their store. If a particular stores determines to CHANGE the Walmart corporate policies, they should at least have to notify customers with some type of grace period or posting in the store. Instead, they SURPRISE you at the checkout counter and then, feel good at it, I guess. I believe that is an awful way to treat loyal customers. I am re-thinking my loyalty to Walmart because of the actions of this local store.
LAKEWOOD, COLORADO -- I had to get oil for my truck so I went to CarQuest. They had a good deal going on and of course they were sold out. Figured I would go to Walmart and have them price match it because their commercial said they price match, they price match anything under 10$ and you don't need an ad. Anyway went to Walmart the Cashier was so rude and did not want to price match a $7 difference and then she accused me of making up the price!!! I was so upset told her to call CarQuest if she didn't believe me, she didn't do it and denied my price match, I ask for a manager so this guy ** was his name he was just as rude, so I went home upset.
Called Walmart to talk to another manager his name was ** he was rude and said they didn't have to price match for us if they didn't want to if the cashier thought the price match "smelled" funny they had a right to refuse, and he would not price match without the ad... What a waste of time for me... Anyway don't believe their commercials when they say you don't need the ad or else be expected to be called a liar.
SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad.
Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the company's policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that "For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each)." There is no mention of product brand matching.
After showing this to the employees they brought over the acting manager on duty to read their own policy. None of these employees could comprehend what they were reading. Wal-Mart needs to educate their employees on their policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.