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Checking Out
Posted by Sklonadier57 on 02/18/2013
RUSTON, LOUISIANA -- Tonight I visited the Walmart Store (#0023) in Ruston, Louisiana as I have done for the 1,000th time. Upon check out, I explained to the cashier that my mother would be checking out behind me and she would be writing a check. She is 87 years old and lives in a nursing home and did not have her I.D. with her and my name was on her checks as well so could they just take my I.D. They said that was fine BUT when I went to check out with my purchases my driver's Lic. has my first name, middle initial, and last name on it. The cashier refused to accept my I.D. because the driver's Lic had my first name and my checks have my middle name on them. I showed two picture I.D.'s, (Dr. Lic. and Concealed Weapon Permit) and he refused to accept. (I suppose I stole some ladies purse who looks EXACTLY like me.) My master card had the same name on it as my checks.

I have NEVER been treated like that at a Walmart store before. I had to use one of my mothers checks and when I signed the electronic devise, I signed with my middle name and guess what??? He accepted a different signature but wouldn't take TWO not ONE but TWO picture I.D.'s. If Walmart offers a health plan, I would highly suggest that they send this employee to get a lobotomy as soon as possible...

If you're not going to use your brain, you might as well have it removed.

     
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Posted by BigAl on 2013-02-18:
I've got a better one than that. I took my friend to the local Walmart to buy a microwave oven because the one he had quit working. My friend was blinded in Viet Nam while serving with the Army Airborne. They refused to take his check because he did not have a drivers license. He did have a state issued ID. I requested a manager to intervene in hope to inject some common sense into the situation. Boy was I wrong. The manager agreed with the cashier that a drivers license was needed. To settle the problem my friend said "I'll just use my credit card so there will be no problem" Now at this point in time I had used my credit card numerous times at Walmart and never had to show any further ID but he was told that the credit card also needed a drivers license to be used. Keep in mind that they did this to a person who gave up his eyesight for our country. I could have used my credit card and ended the transaction but by this time my friend wanted nothing to do with being their customer so we left. Since this happened in the evening time I returned to Walmart the next day and asked to see the store manager. When I related to him what had happened he seemed truely remorseful for the incident and promised something like that will never happen again. He took part of the blame because they had recently posted at the registers that only instate drivers license could be used for ID in check cashing transactions and never forsaw a problem like this might occur. When questioned why the credit card was also refused he said at that point the manager on duty was just being a "dick" (his words) and he reassured me that it would be rectified. I certainly hope it has been.
Posted by ok4now on 2013-02-18:
The problem is Walmart not you. Why stress yourself out over these toads? Shop where your business is appreciated and you won't have to deal with this crap.
Posted by sabletaz on 2013-02-18:
Good advice ok4now....
Posted by yoke on 2013-02-18:
For some odd reason walmart thinks everyone has a drivers license and will not accept any other type of government issued ID.
Posted by jktshff1 on 2013-02-19:
And people wonder why I won't set foot in a walmut.
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Self Checkout Mistake
Posted by Troubledagain on 05/14/2009
MADISONVILLE, KENTUCKY -- My daughter was accused by Walmart of shoplifting less than $4 of merchandise at the self checkout. She had purchased $60 in merchandise not realizing she had not scan the item. She was stopped at the door and arrested for shoplifting. She was NOT given the opportunity to correct her mistake. The police were embarrassed to have to arrest her but the Loss Prevention Specialist demanded it. He said Walmart had a zero tolerance policy. We have since learned that is not true. DO NOT USE THE SELF CHECKOUT AT WALMART OR YOU COULD BE NEXT!!!

IF A CLERK HAD FORGOT TO SCAN AN ITEM YOU WOULD BE ALLOWED TO PAY FOR IT, BUT IF YOU(WHILE PERFORMING THEIR JOB OF CHECKING YOU OUT)DO IT???
     
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Posted by bargod on 2009-05-14:
That's a tough call. It could have been an innocent mistake,but on the other hand anyone can easily "forget" to scan something and then when called on it can just say "tee hee oh silly me I must have missed it" and go back and pay for it. A very fine line indeed.
Posted by jktshff1 on 2009-05-14:
Really hard lesson learned for your daughter. You don't state her age. The store employee has no way to know for sure if it was intentional or not.
As much as I can't stand wallyworld, I commend them for taking a strong stance in these matters.
Posted by Anonymous on 2009-05-14:
If someone was going to "forget" to scan something at the self checkouts, wouldn't it be something more expensive than $4?
When I do self checkout, I leave the items in my cart/basket and take them out one at a time to scan them. That way I don't forget to scan something. If I'm buying multiple items of the same product (like soup or kool aid) I scan each item individually so I don't forget one.
Posted by Anonymous on 2009-05-14:
So jkt as you see it since one doesn't know if it's intentional or not Walmart should presume guilt? Guilty until proven innocent?

I know at our Walmart they constantly turn off the bag weighing mechanism because they're prone to calibration and data errors. So if one is happily scanning away and accidentally without malice or forethought bags an item without it registering and without receiving a bagging error than that person should be arrested and convicted of quite possibly a felony. Wow, what have we become?
Posted by madconsumer on 2009-05-14:
what evidence do you have she did not intend to steal the item? her word??

look at our local school council member who was arrested for shoplifting at Walmart, her claim was, she "forgot to pay".

Posted by madconsumer on 2009-05-14:
correct crabby.
Posted by Nohandle on 2009-05-14:
Folks still laugh at me for going through the register, rather than the self checkout line. Problem solved, case dismissed.
Posted by Anonymous on 2009-05-14:
I like self checkout if I only have a few items, or if the lines are long at the registers. But if I'm buying booze, I'll go to the registers. I hate having to wait for an employee to bypass the age verification screen and take the security device off the lid.
Posted by Anonymous on 2009-05-14:
So when the scanner at Walmart charges me 4 dollars more than the actual price because the pricing data in the computer is incorrect then somebody at Walmart should be arrested, dragged out in handcuffs and charged for a crime because how can I or anybody else be sure if the error was intentional or not?
Posted by madconsumer on 2009-05-14:
oh, come on crabby, let's not be Walmart haters .......


lol
Posted by Anonymous on 2009-05-14:
Touche Crabbie
Posted by Marine 63 on 2009-05-14:
I am a specialist in Loss Prevention and Security and a former Federal Law Enforcement Officer. Wal-Mart Violated your daughters constitutional rights, she was arrested falsely (false arrest) if I were you I would immediately proceed and file a complaint with your states attorney generals office and than proceed to seek restitution by suing Wal-Mart in your county court. Wal-Mart or any other store loss prevention department cannot have a person arrested without proceeding to investigate if indeed there was an error on behalf of the stores equipment, the law states that they have to be 100% sure that the item was stolen before having any person prosecuted. Also, the Police Officers should have reviewed evidence from the Wal-Mart Loss Prevention Team to see if it was conclusive with any verbal allegations prior to the arrest. You might have two law suits, any questions contact me.
Posted by BokiBean on 2009-05-14:
The problem with this is that every man and his dog that gets caught shoplifting probably says the same thing. Walmart is caught between a rock and a hard place.

Letting people make good on purchases that it appears they have shoplifted isn't going to deter anyone either.
Posted by jktshff1 on 2009-05-14:
No crabby, do you propose that anyone leaving without paying is not guilty? If you are overcharged, you have a receipt that proves so. Walking out of a store with something you did not pay for is not about a simple mistake, YOU ARE GUILTY of STEALING the minute you walk out with it, regardless if you forgot or not. It's all about personal responsibility. If you are in a hurry, don't have the time, forget, not my fault, not smart enough to be careful to do what you are supposed to stay away from the self checkout.
Again, hard lesson learned.
Posted by BokiBean on 2009-05-14:
Marine, don't get too jacked up about this...its a third hand story without the other side presented.
Posted by bargod on 2009-05-14:
Number one item not scanned at Walmart self checkouts. "Self checkouts for Dummies"
Posted by Anonymous on 2009-05-14:
If she had multiple items of the same product, it's easy to forget to scan one.
Posted by jktshff1 on 2009-05-14:
Marine, Boki is right, it's 2nd hand news, however, the op states that "she forgot to scan the item" that's not equipment failure, that's stupidity. You are saying that if everyone that gets stopped for shoplifting simply states "I forgot to pay", that makes it alright. That's total nonsense. Guy walks out of my store with something he/she did not pay for I will prosecute.
Posted by Anonymous on 2009-05-14:
I'm sure Jkt if this happened to you you'd be so caviler about it. Ya know like if you went through the manned checkout line with a 12 pack under the basket and simply forgot to put it on the conveyor then got arrested, dragged out of the store in handcuffs and convicted you'd be like yeah tough lesson to learn. How about if it was enough to be considered a felony and you lost your concealed weapon permit for life you'd be like yeah tough lesson.

I never cease to be amazed by the complete lack of empathy on this board. Topics like this one always reminds me of that Niemoller poem. Eh, it's not me why should I speak out.
Posted by BokiBean on 2009-05-14:
Crabby, its hard to know what happened without being there...right at the scene. Which the OP wasn't. Neither were we. Empathy is one thing, but we're getting all this from a source who wasn't even there.
Posted by jktshff1 on 2009-05-14:
I do sympathize with the kid, but You are missing the point, it's still stealing and costing the honest shoppers money. You gonna believe every Tom Dick and Mary that, oh boo hoo!! it was an accident, I did not mean to do it!! As a "former LEO" Marine has probably heard that a few times.
If that indeed was the case, I would deserve to loose my license, someone that stupid would have no business with one.


Posted by Anonymous on 2009-05-14:
True Boki. All we can go by is what the OP shared. The story as written is completely plausible and there is no reason I should doubt it. I always assume people are basically honest and that the reviews they post are basically true unless I have reason to think otherwise. I wasn't there. I didn't witness it. Therefore the only thing I can go on is the story as presented and comment accordingly.
Posted by BokiBean on 2009-05-14:
You're a good man, Crabby. I'm a little more skeptical when its the mother of the person accused who is telling the story.

A shoplifter is not necessarily going to tell their mama how it went down..in fact, I imagine a lot of them lie about it to their families. No offense to the OP but there is a lot of wiggle room..and call ME naive but I expect Walmart's security to be doing a proper job and taking it seriously, not just busting people to get their yayas...
Posted by Anonymous on 2009-05-14:
I'm 100% with Jkt on this. For crying out loud, I use self checkout all the time, and never 'forget' to scan an item.



Posted by Anonymous on 2009-05-14:
I got caught shoplifting a bracelet when I was 13. I told my mom I tried it on and forgot to take it off and accidentally walked out the door with it. To this day she still believes me.
Posted by BokiBean on 2009-05-14:
Bless her heart. That's what mamas are for..
Posted by Soaring Consumer on 2009-05-14:
Seriously... shoplifting charges for less than $4 of merchandise? Wal-Mart is taking this way over the top. At most this qualifies as petty theft.

I can understand accidently missing an item at self-checkout. The conveyor belts aren't as long as those at regular registers, and some don't even have conveyor belts to take the items out onto. And the bagging area is really small, only having the capacity of two bags full of stuff at a time. When there is non-paid for stuff in the wagon and scanned stuff is put back in the wagon to free up the bagging area, the possibility to accidently miss an item or two is there.
Posted by Principissa on 2009-05-14:
Holy moly, I live in Madisonville! I hate that store with a burning passion and make it a point to drive to Evansville to go to Target.
Posted by Anonymous on 2009-05-14:
Sometimes parents will believe what they want to believe. It makes it easier to get away with stuff
Posted by Principissa on 2009-05-14:
OK guys, since I live in this town, I have to side with the poster, not to be biased, but simply because I know first hand how crappy this store is. I realize we are talking about WalFart, but still, this store is horrible even to WalFart standards.

The cashiers are beyond rude, going to self check-out is the only way to get out of this place without being made to feel like you are a burden. They don't greet you, don't make eye contact with you, and heaven forbid you have a problem with an item price or are missing a barcode. You will be considered public enemy number 1. No joke, it's true.

Management has an even worse attitude than the rest of the employees. Heck help you you complain about something they'll likely throw your butt out onto the curb before acknowledging you. You'd get more sympathy from a brick wall at 90 miles an hour.

The self check lanes here are extremely small, you can't fit more than 10 items at one time on the little belt, and even then they have only two bagging stations that are also very very small. If you have a cart full of items, you will be placing your bags onto the floor so that you can finish your order.

Half the time the scanners don't work. I was in there just today with my friend and she had to pass a pack of diapers over the scanner 12 times before it actually scanned and even then she had a problem with the item not ringing up right. The register would beep like the item scanned and then it wouldn't show up on the screen. (note to poster this was the first self check lane by the door to the bakery/photo/nail salon). So experiencing this myself, I can honestly believe that even if she did scan this item, that these lanes are poorly maintained at best, and I highly doubt that this person would not have paid for this item if given the chance to.

You have to understand where we live, these are honest hard working folks, who belong to a strong and proud community, and I doubt that this girl tried to steal anything.

And before you ask, there is no other store here in town. We have a Kroger, a KMart, a Big Lots, and WalMart, that's it. Nothing else. You want Target or Best Buy, you drive to Evansville or Owensboro, both close to an hour from here.
Posted by Marine 63 on 2009-05-14:
I like the WALFART thats cute, it's more like WAL-SMART we keep filling our shopping carts and they keep getting richer, go figure that out. What we need is a REVOLUTION...
Posted by MSCANTBEWRONG on 2009-05-14:
IF the daughter bought 60.00 worth of merchandise, I seriously doubt she would steal a 4.00 item. One question, did security stop her inside the store or outside the store?
Posted by Soaring Consumer on 2009-05-14:
Principissa, as being able to give everyone a first hand description of the store, you have swayed my opinion completely in the favor of the OP.

If the scanner failed to scan the item and the customer didn't notice, it can definitely put them in an incriminating situation like this.

Voted review and your comment helpful.
Posted by Anonymous on 2009-05-14:
I'm sorry but saying it's justified to treat someone like this over a mistake is not ok IMO. That'd be like saying since we ALL unintentionally break the law while driving, none of us should have drivers licenses.

SC, I find it odd that you only believe the OP's story based on Princi's validation that this is a crappy store. No offense to Princi by any means, but why does her comment make it more believable to you? We see reviews similar to this one all the time, I never know what to really think...I'd like to think that no store would ever treat its customers like this, but then again I'd like to think that no one would ever shoplift.
Posted by jktshff1 on 2009-05-14:
jbc, I see your point, but who determines a mistake? It's theft regardless when you go out of the store without paying.
Soaring, it was stated in the post that the kid FAILED to scan the item, that's irresponsible period, not the fault of a mechanical defect or Walfart.
Ya'll willing to accept everybody's excuses for everything?
Posted by Anonymous on 2009-05-15:
jkt, and I see your point too, and no I'm not willing to accept everybody's excuses for everything, but I do know that genuine mistakes happen.

When I was living in Washington, I once drove off from a gas station w/o paying, I was running late to pick up my kid from the daycare and spaced it. I got home and about 20 minutes later a cop showed up at my house. When he asked me if I'd just pumped gas at the Shell station and I said yes and asked if there was a problem, he told me I'd been reported as a drive off. I was horrified and so embarrassed...I went back to pay and the manager told me he knew it wasn't intentional (I was a regular customer there) but that he had to report all drive offs. Should I have been arrested? How do they know I didn't do it intentionally? My point is people do make mistakes and anyone that says they don't is full of it. It happens to all of us. I don't blame the stores for having strict policies by any means, but they are also trained for these situations and to use their best judgment. I wouldn't want that job myself, it would be too hard to tell I think, and it would be easy to get jaded and think everyone was out to steal.
Posted by Marine 63 on 2009-05-15:
You see, there are honest mistakes and honest people...you won't know until it happens to you or one of your family members.
Posted by Starlord on 2009-05-15:
Speaking as a former LPA and police officer (not federal), I would tell them the same thing I used to tell people I wrote tickets to. Arguing with the arresting officer or the citing officer is futile and will result in his noting on the ticket or the booking form that you were argumentative. They will have the chance to tell their story to the judge. I can see how an accident can happen, but you see so amny of those 'accidents.' that you get suspicious of all people.
Posted by madconsumer on 2009-05-15:
shoplifting a 4$ item can lead to lifting a 4000$ item. criminals need to practice somewhere.
Posted by jktshff1 on 2009-05-15:
jbc, and that's another reason you should use your local stores instead of Walfart (thanks princi) they get to know you and appreciate your business.
Posted by Principissa on 2009-05-15:
I've done similar things to this myself, paid for 200 bucks worth of groceries only to get to the car and forget I had a 12 pack of coke under the cart. Of course I went back in the store and paid, and they thanked me for being honest. I never intended to steal the coke, I just forgot it was under there. There was no malicious intent at all, just a stupid mistake that I fixed and went on about my day.

I'm pretty sure the girl would have paid for the item if given the chance to. I doubt someone would buy all that stuff and "forget" one item.
Posted by Alain on 2009-05-15:
I don't like self check out. If something goes wrong, there's no human to help with the problem (usually). Also, I get a feeling I'm taking helping take a job from a human. I'm just a techno grouch sometimes. Seems like loss prevention could have taken an easier route by just saying pay for it and getting on with the day. If a human checker had been there maybe they'd have said, "You forgot your 12 pack."?
Posted by Anonymous on 2009-05-15:
So Jkt here are your words,

"You are saying that if everyone that gets stopped for shoplifting simply states "I forgot to pay", that makes it alright. That's total nonsense. Guy walks out of my store with something he/she did not pay for I will prosecute."

So let me ask you a simple question. Consider the story that Jbc posted stating she forgot to pay for her gas or fitting it to your previous comment she drove off with something she did not pay for. Do you think Jbc should have been prosecuted for a felony?
Posted by BokiBean on 2009-05-15:
Not only do I not like self check-out, but I will stare at it like it is evil...
Posted by Anonymous on 2009-05-15:
I love self check-out. It's a misanthrope's dream come true.
Posted by jktshff1 on 2009-05-15:
Actually, no. If you see my response to jbc's post, the difference is that the proprietor new them and that it was a mistake. I have a local grab and run I use all the time. I shortchanged them once and when I realized it and went back and apologized, he said he knew I'd be back.
Being a "regular" at a small business does have it's perks.
That being said, if the proprietor did not know them, yes they probably would have been prosecuted. I know it doesn't sound right, but in today's world you can't trust anyone.
The large chains don't have the luxury of knowing their customers. That's why I try to stay away from them.
Posted by Anonymous on 2009-05-15:
So I gather from your comment Jkt that 'intent' is important in that you stated 'propietor new them and that it was a mistake' and I agree. I guess where we differ is I believe that the criminal system should always give the benefit of the doubt to the accused. Ya know the whole it's better to let 100 guilty men walk free than imprison one innocent person and also the basic tenant of our legal system 'innocent until proven guilty'. Yes, I realize that hardcore shoplifters when caught claim it was a mistake but as well innocent people who truly did make a mistake claim the same. That's why in this case I don't see that the mere act of not ringing up ONE of many items constitutes intent in fact just the opposite. Unless there was other evidence that indicated the OP's daughter willfully and with malice of forethought deliberately intended not to register the $4.00 item then basic fairness and justice dictates you'd give her the benefit of the doubt. Intent is indeed the difference between a criminal act and a simple mistake. Goodness help us all if they start tossing people in jail for silly mistakes because I'd be facing a life sentence.
Posted by jktshff1 on 2009-05-15:
Point taken.
This is giving me a headache, trying to write seriously so much.
Posted by BokiBean on 2009-05-15:
Jail? Who said anything about jail? If this is a first offense, it will be a hand slap w/ restitution and a lecture from a judge, and probably not even a lecture if the judge is hungry and its lunchtime.
Posted by Soaring Consumer on 2009-05-15:
Her comment makes it more believable to me because she is a good-standing member that can be trusted to provide good information.

The wording "not realizing she had not scan the item" seems to me either she missed it due to the limitations I previously mentioned with the register design causing the item to be overlooked, or a failure of the scanner that was missed.

Either way, what happened was obviously unintentional and Wal-Mart really took it too far.
Posted by Marine 63 on 2009-05-15:
We can always call the local extremist group and have them wipe out the problem, just imagine no more WalFart, no more problem….
Posted by BokiBean on 2009-05-15:
I'm going to take the low road here and put in my three cents for Evil Walmart.

I've been in so many towns that didn't have any mom and pop businesses...not a grocery store, not a drug store, nothing, and then Walmart would pull in and people were just estatic!

No more 100 mile trips to get groceries, the old folks could get their prescriptions, and the kiddies could even get a happy meal.

I'm specifically thinking about parts of Nevada and the Mojave in Cali, but I'm sure they're not the only places by any means.

Even here, we've lost several businesses because of the economy and some new ones just didn't take off, but we can count on Walmart, anyway.

I know the horror stories, I've read several articles and watched one documentary that just BURNED them, but its just my opinion, anytime you get a corporation that gets that big..you get giagantic problems too.

Just my 3 cents.
Posted by jktshff1 on 2009-05-15:
+1 Boki
Posted by troubledagain on 2009-05-15:
troubledagain- I did not know there would be such a response. My daughter is an adult. the item was underneath her purse, in the cart.she has never been in ANY trouble and is a respected member of our community.This is America where you are innocent until proven guilty. I will let you know what our lawyer does about this!
Posted by Anonymous on 2009-05-15:
I hope your daughter can prove it was a mistake. Good luck to her!
Posted by jktshff1 on 2009-05-15:
Good luck to your daughter. I would be willing to bet that your lawyer has her plead out for a chance to expunge.
Let us know how it turns out.
Posted by madconsumer on 2009-05-15:
simply sue em for false arrest !! lol
Posted by Marine 63 on 2009-05-15:
Gee Wiz, how long can we stretch this out...it's going to court and WAL-FART will continue to do what it wants to do, lets stay tuned for the next victim...there's other forums that need our attention...I need to take my MEDS be right back.
Posted by wronglyaccused on 2012-02-20:
What if u ran every item over the scanner had no knowledge of a few not registering until u are walking out the door and somebody stops u and tells u to follow them, wont tell u why until u get there and they tell u that u have unpaid items and they call the police on u, and ofcourse no matter what u say u are guilty.
Posted by Jayfe on 2012-04-20:
The law is concerned with Intention - see link below

Shoplifting Advice

Retail Theft of Merchandise

by Chris E McGoey, CPP, CSP, CAM

Shoplifting is a common crime that occurs when someone steals merchandise offered for sale from a retail store. Shoplifting from retail stores costs merchants an estimated loss of 13 billion dollars per year.

To be convicted of shoplifting, one must "intend" to permanently deprive the merchant of the value of the merchandise. Merchants are often confused about the procedures for lawfully detaining someone suspected of theft from their store. What are the rights of the merchant? What are the rights of the customer? How much force can be used to detain someone who has stolen merchandise?

To answer these questions and more, I have written several articles to discuss the issue of shoplifting and retail loss prevention procedures.

Shoplifting and Loss Prevention Articles
•Shoplifting: Facts
•Shoplifting: Probable Cause
•Shoplifting: Detention and Arrest
•Shoplifting: False Arrest
•Shoplifting: False Imprisonment
•Shoplifting: Excessive Use of Force
•Shoplifter Profiling
• Racial Profiling
• Security Guards Use of Force Continuum
•Loss Prevention Exit Bag Checks
•Employee Theft

Taken from http://www.crimedoctor.com/shoplifting.htm
Posted by lisa on 2013-12-12:
This happened to me last night. I spent over $200 dollars on groceries and 2 things didn't scan. I was put in the back of a cop car and issued a citation b/c it was under $50. WalMart didn't even check all my groceries against the receipt. The 22yr old employee said she saw me try to scan pickles and they didnt' scan along with a can of coffee. I now have a court date to plead my case on margin of error I guess
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StarStarEmpty StarEmpty StarEmpty Star
Cashiers Are the Rudest.
Posted by Billijean4444 on 09/26/2013
RED WING, MINNESOTA -- Each and every time we go to the Wal Mart in Red Wing, we see what the true meaning of rude is. The cashiers are so unhappy with their jobs, they don't even look up at you to say hi. And if you want a fish? You have to go search for an employee. The attitudes show, and they make a person who woke up in a cheerful mood, not so cheerful. yesterday we purchased &158.00 worth of goods and one of the nose spray boxes were opened, we asked if the cashier had a piece of tape, and she said "Honey, I don't have no tape". I could go on, but I won't. The reason we go back is there is not a large variety of low cost stores in Red Wing.
     
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Posted by Alain on 2013-09-26:
We, fortunately, do have some other stores to go to so we stay away from Walmart. Hopefully at some point Redwing might get some alternative stores near you.
Posted by Terry on 2013-10-01:
Hey, she called you honey. Most of the cashiers in our Walmart are very nice. You probably have to go to customer service for tape, but if that was my nose spray box open I would not have bought it. Maybe the someone who opened it, Used it. Ewwwwww
Posted by anon walmart cashier on 2013-10-21:
I think you really hit why people were rude in that statement "The cashiers are so unhappy with their jobs, they don't even look up at you to say hi.".
We're almost all workin' on min wage, or if you're like 2/3rds of my fellow cashiers, workin' min wage at 2 jobs while trying to get a college education. People come in and treat us like dirt for 24-40 hours a week, we struggled to be happy in a terrible work environment we're forced into because happiness is for the financially stable, other things are happening in our life.

Last month my father was hit by a truck who was sppeeding 100 mph through a red light, we can't afford medical bills for but one person in our family right now, I have to chose between rent, gas, or food (and i always end up starving), while working part time at two minimum wage jobs knowing very well that I don't have another day off until december, and after that I get another day off sometime in April, and all on top of my 16 credit hour college weeks. If I'm not talkative or trying to make eye contact while scanning and bagging your items it may be because I"m trying to not burst into tears so they don't send me home and take away some of my paycheck or threaten to fire me.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Check Out Service
Posted by Jool1967 on 05/11/2013
BLACK RIVER FALLS, WISCONSIN -- There are never enough open check out lanes - usually only 2 or 3 are open and 1 or 2 of those are for 12 or 20 or less items. When most people have carts full of groceries, it takes longer to check out of the store than it does to shop for the items. Wal-Mart also needs to teach their cashiers that they can chat AND scan items AT THE SAME TIME!!! Sick of waiting for the cashier to finish their conversation before they can do their job!!!!

     
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Posted by trmn8r on 2013-05-11:
WalMart is known for extremely poor customer service, which is why I try my best not to shop there. At the store where I shop, they run out as soon as a line backs up 2 or 3 shoppers, and open a new lane. Or, if you only have a few items, the customer service counter person may take you to her station and check you out there.

At WalMart, they have only one thing in mind - squeezing costs out wherever they can.
Posted by madconsumer on 2013-05-11:
i would rather have the cashier focus on doing their job, than having small talk with me. some people are not able to multi task, and could lead to double ring ups, missed items, or wrong change back.

some scammers have found doing small talk to confuse the cashier during change back can be very profitable.
Posted by nikalseyn on 2013-05-11:
The check-out process at WalMart has been getting worse the past few months to now having an adequate number of lanes open is the exception, rather than the rule. We do almost all of our shopping at Meijer, even tho they have cut down the number of open lanes and have lately been closing the manned express lanes totally or in order to send the cashier on break----they have no one to "relieve" them. We went to Meijer this morning, did our grocery and other shopping, spent $150 and then decided to quickly stop at WalMart on the way home(we pass by it on the way to Meijer) for two small grocery items we had forgotten. WalMart had one regular lane open and no express lanes. We walked out. We attempt to shop at WalMart a couple of times a month for things we know are never on sale at Meijer and are cheaper at WalMart. However, it has gotten to the point where it is less hassle to drive farther and pay more than to put up with WalMart's attitude. And, they wonder why their sales are lower this past quarter. Poor management. Most likely from corporate.
Posted by Nick on 2013-05-31:
I spend about 250.00 weekly at Walmart, It takes longer to check out than to buy groceries. Tried to talk to manager but he has never showed up to talk about opening up another lane. Thanks from Temple, Texas
Posted by anon walmart cashier on 2013-10-21:
okay look if you know a bunch of people willing to work terrible hours for minimum wage dealing with awful customers and standing on their feet for long hours, get them to go apply to walmart immediately. but people aren't exactly excited and lined up to work at a walmart, okay? if there arent employees its not other cashier's faults. go complain to HQ instead.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Cashier, Disgruntled And Would Not Acknowledge Me
Posted by Ok4now on 01/29/2013
Wal-Mart is not my favorite store. I only shop there because they are convenient and they have lower prices on everyday food Staples. My shopping is confined to the grocery area, so I'm in and out quickly. I found a short line for checkout and placed my items to be scanned. The cashier looked miserable and never said a word. Would it be too much effort to say "Hello" or "Thank You?"

When the total rang up the cashier just stood there, waiting for payment but never saying the amount owed. I had to read it off the scanner. Okay, I realize I'm not at Macy's or Kohl's, who provide great customer service, but this was ghetto. Wal-Mart needs to train their employees better and pay them a decent wage to provide better customer service.
     
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Posted by leet60 on 2013-01-29:
I do not ever expect a lot from Walmart employees; but at a minimum being acknowledged and basic courtesy should be the normal course of business. I believe you hit the nail on the head whey you said they should be paid a decent wage. Walmart is notorious for low wages and poor treatment of their associates.

I simply try to kill them with kindness as one can never be expected to know what is driving a poor attitude.
Posted by MRM on 2013-01-29:
Its not just Walmart, but there are other stores that dont greet me at the checkout. If they dont greet me, then I would initiate the greeting. Not greeting me doesnt bother me at all.
Posted by clutzycook on 2013-01-29:
I wish my local Walmart would bring back the self scanning lines. My transactions are not complicated and the computers are generally friendlier than the humans.
Posted by Anonymous on 2013-01-29:
Sounds like a typical Wal-mart employee to me. Eh it don't bother me any I don't go there to interact with the employees. Well unless I need help with is a different story lol they run for the hills
Posted by JR in Orlando on 2013-01-29:
Other people have personal problems, just like I do, e.g. The cashier's baby might be sick, her husband left her, her mother was found to have cancer. It is not so important how other people treat me in those situations, as it is how I treat them. Perhaps a cheery smile and warm greeting will help the cashier have a better day.
Posted by MRM on 2013-01-29:
Awesome advice JR!
Posted by trmn8r on 2013-01-29:
I expect precisely 0 (zero) in customer service at WallsMart, and on the rare occasions I find myself in that establishment, my expectations are usually met.

For this reason, in addition to the fact that the fruit vegetables and meats looked like a government experiment, I decided to shop elsewhere. I pay maybe 3% more, but it is well worth it. I feel like a human being after I leave my grocery store, and I don't have to wonder what country or star my apples came from.
Posted by Anna Molly on 2013-01-30:
Trmn8r's comment was spot on, perfect even, with my opinion of walmart.

Posted by JAKFK on 2013-02-02:
JR in Orlando took the words right out of my mouth, almost verbatim.
Posted by Susan on 2014-02-03:
Maybe the cashier just had a bad cashier right before that and that put them in a bad mood
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StarStarEmpty StarEmpty StarEmpty Star
Poor policy
Posted by Da60sguy on 04/12/2012
SAN JACINTO, CALIFORNIA -- The following has happened to me three different times at three different stores. The good news is Walmart policy is consistent. The bad news is it results in people, me included hating to go to Walmart.

Everything is ok until I get to the Check out. I pay for my items, the cashier scans them and puts them in their lazy susan type of contraption. The cashier then puts the bag(s)on top of this rotating unit. Since I bought two different type of items and I see two bags, I assume I have everything. No, I get home only to find out I have to drive all the way back to get my merchandise. Granted, I should have checked to make sure I have everything but there should be some responsibility on the cashier's end to make sure I have all my purchases. I really hate Walmart because of this and will go anywhere else if I can.

The last time I was there, another customer was at the register for the exact same reason so, this method of check out needs to be resolved. You would think all of the manager brains could figure this out.
     
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Posted by Skye on 2012-04-12:
What did the manager tell you, when you complained about this?
Posted by andbran on 2012-04-12:
IMO you should be completely responsible about getting your merchandise. since i always use a cart i put the bags in as soon as they take it off the carosel. their only job is to scan, bag, and collect payment.
Posted by trmn8r on 2012-04-12:
I sympathize with your situation, but the first time I saw this contraption, I realized it was up to me to make sure I had my bags. The tipoff was the cashier rotated it away from herself towards me, so there no longer was any way for her to know which bag was which.

I expect horrible customer service at WallsMart, which is why I don't shop there. This contraption blends in nicely with their "we couldn't care less about you" motif.
Posted by Anonymous on 2012-04-12:
I always give the carousel an extra spin to double check I got everything. It takes just a few seconds and is faster than having to drive back to the store
Posted by trmn8r on 2012-04-12:
I give the carousel a spin to mess with the cashier's head, and because I'm immature.
Posted by Anonymous on 2012-04-12:
I hate that carousel, I can see how someone can forget their stuff using that thing.
Posted by trmn8r on 2012-04-12:
I'm surprised Seinfeld never did a bit about the carousel. "What's the deal with the carousel? Have you SEEN one of these things?..."
Posted by DebtorBasher on 2012-04-12:
And WHY is it called a 'carousel'? It doesn't play music...it doesn't have big plastic animals with poles stuck through their necks.
Posted by Anonymous on 2012-04-12:
It spins.
Posted by DebtorBasher on 2012-04-12:
So does your head, but no one calls it a carousel!
Posted by Anonymous on 2012-04-12:
No, they call it pretty.
Posted by The Triplets boy boy girl on 2012-04-12:
It is your responsibility to make sure you took everything you purchased. Mistakes happen we bought a whole bunch of Easter candy, one chocolate egg was not in the bag we went back and got the egg. But it is your responsibility to make sure you took everything with you as well. People need to learn how to take responsibility for their mistakes.
Posted by onlooker on 2012-04-13:
the carousel makes it easier to pack the bags and get your money - and get the next source of cash through the check out.
No bagger, no nothing - so as noted one must be mindful of what one is doing - at all times especially at walmart which is designed to separate you from your cash. (and fulfill your shopping needs)
Posted by CrazyRedHead on 2012-04-13:
Once you have payed for your stuff it becomes your responsibility. I always spin the wheel to make sure I got everything, I even speak up and ask "Did I get everything?" That usually reminds the cashier if she sat anything on the floor. When doing this I have never left anything behind, although there is room for a first time as I can be kinda absent minded at times.
Posted by Churro on 2012-04-13:
I do the same as CrazyRedHead which tells you this is a broken process when you have to interrogate the cashier in order to insure you got everything you paid for. Wal-Mart really needs to look into improving this process.
Posted by trmn8r on 2012-04-13:
It isn't a broken process if you understand how it works. The OP says it has happened 3 times at 3 different stores, but the process is identical at each store. A regular shopper, and thank heaven I am not one, would get to know the routine. I've left a bag behind at Wegman's once or twice - it can happen if you aren't paying attention.
Posted by Churro on 2012-04-13:
It's a broken process.
Posted by Fiddle T D on 2012-04-13:
I agree with most and not with others on this complaint. Bottom line, be proactive and check your purchases before you leave the store. I'll just have to say - this one's on you.
Posted by The Triplets boy boy girl on 2012-04-13:
I just like it when people don't want to take responsibility for their actions. Besides spinning that thing is fun.
Posted by furnman on 2012-04-13:
What is the old saying, if it happens once shame on them, if it happens again shame on you. Knowing this is a flawed process I always double check to make sure nothing is left on the spiny thing.
Posted by trmn8r on 2012-04-13:
I am not diminishing the review, because the OP has a right to suggest that they change to another method, but this is only a flawed process as someone else described if the consumer doesn't take their goods with them. This can happen at any store with any setup except where they hand the bags directly to you.
Posted by Churro on 2012-04-13:
And a broken clock is right two times a day. SO?

It's a flawed process.
Posted by Fiddle T D on 2012-04-13:
I'm siding with Churro on this one
Posted by SteveWiginowski on 2012-04-13:
The reason this is a flawed process is because it's new and people aren't fully use to it. They are use to someone else bagging their items and handing them the bags or having them put into a cart. This process relies on the customer to be responsible for their own bags. It's not how things have been done before, so people may forget their bags.
Posted by Nohandle on 2012-04-13:
Quite a number of years ago I shopped at a new grocery store for me. They also utilized the carousel type of contraption. I loaded my cart with my purchases and was headed for the door when the cashier called out to me that I had forgotten something. I don't shop there often but all it took was that one trip to remember to double check each time I left that store.

I've almost walked out of other stores without all my bags so I can't blame it all on the type of arrangement at the checkout. Try not to shop if you are in a rush. That's been my experience each time it happened. Darn, I'll tell a cashier to charge me for a packet of postage stamps that they can't give you until they open their register at the end of your total transaction. Yep, they will forget to give them to you and I'll forget to remind them if I have a cart full of groceries to attend to.
Posted by Starlord on 2012-04-14:
It is not a flawed process, but a logical and easy to use device. The cashier places your merchandise in the bags and rotates it as he or she fills the bags. Your job is to take the bag off of the carousel and place it in your cart. Usually, bags placed on the platform above the bags contain things like eggs or medicationsIt is not the cashier's job to see that you retrieve your merchandise it is yours. Want to get in good with the employees? If you see a large bag, like dog food or charcoal, or any large package on the lower rack, and the cashier doesn't notice it, ask her if she has seen Bob. Crystal worked at WalMart once and that is their code for check the bottom of the basket.
Posted by jmk on 2012-04-21:
I used to work for Walmart and when those carousels were installed the cashiers were trained to place all bags in the shopping cart for the customer or hand the bag(s) to them and this would alleviate any bags left behind. I'm not saying everyone complied but we(management) would make sure they were reminded constantly about the proper procedure. If/when I go to any store I always check and ask the cashier if I have all my bags even if they hand them to me.
Posted by whythelongfaces on 2012-05-14:
I pay attention to what and how much I buy and grab my bags when they spin the carousel. I also do not talk on my cell phone while at the checkout, so I have plenty of time to pay attention.

I also price match everything so I am the person you do not want to be behind lol.
Posted by Dahnoo on 2012-08-12:
I see validity in both sides. I too have had to go back after tearing through my house looking for a missing bag that doesn't exist. The thing is I always ask "do I have all my bags" before I leave. They nod, I will give a cursory glance, and headout. If all the cashiers do is scan and bag, well, I can do that myself. Just put up the auto check out. I use those all the time at the markets. You know - all or nothing at all.

The other day, a woman almost walked out without two of her bags (one of which I could see being her fault - it was out in the open, but then tucked near the cashier (it was not a carousel, it was a linear straight through area on the side of the store's check out area)was a 2nd bag. You couldn't see it from the customers vantage point. I was off to the side and pointed it out.

I'll take the heat for it - as I do see that point. But I don't have x-ray vision. You are sort of forced to move quickly as when they complete your transaction, another batch of stuff comes heading your way from the next person.
Posted by Oeyeso on 2012-10-26:
Our Walmart employees act offended when we ask. They have also started ringing someone else so if I "give the wheel a final spin" I risk hurting the cashiers hand or busting the next customers eggs or whatever. If I have a cart full I can't exactly go item by item and check before I leave. I have left something before, called and asked, their reply..."We don't have any idea. Everything that gets left gets put back on the shelf". Well now... that's a plan! Devise a contraption that spins so you don't see your stuff on the other side, provide ZERO customer service, everything they don't give us, they RESALE!!! There aren't many companies that can sell one item multiple times! What if the family helps unpack and two days later you realize that "item X" got purchased as planned but just never made it home! Why haven't the criminals of the world picked up on this?!? Criminals buy an expensive item, take it home say they never got it, get another one. Bring the first one back get their money back and "WALA" it's free. It's no wonder there are so many criminals! Seriously the process does not need to have this many loop holes!!! Either post a sign that requires us to "give the wheel a final spin"( without the eye-roll of the cashier) or make it part of the cashiers standard operating procedure to do so.
Posted by chicagodaisy on 2012-11-19:
You people saying "take responsibility for your stuff" have obviously never shopped at my Walmart. The cashier starts scanning and bagging the next customers stuff as she's handing me my receipt.
We customers don't do the spin here. The last 5 items on my receipt didn't make it home tonight.

Posted by Smitty103 on 2013-06-16:
This is so infuriating to the customer. I believe it is the bagger's responsibility to make sure that the purchaser has all the bags in their possession. It would be illegal for the purchaser to go behind the counter to make sure he or she got all their stuff. It is also a waste of gas for the purchaser to go back to the store. The bagger is the only one who knows if all the bags are picked up or not. I think it is totally the bagger's fault and I will not go back to a store if the bagger cannot put the bags in a place where I can retrieve them.
Posted by MesquiteMom on 2013-08-22:
When this happened to me last night the cashier told me that was all and was already putting the next customers items on the spin thingie!
Posted by broken system on 2013-11-12:
Just got home an hour ago, it is almost 10:00 pm. I just realized I did not get the greeting card and two mini toothbrushes. Very small items, which could have easily gone inside the sack with the 4 other things. Why is it that every item needs one sack? I could have easily carried a small greeting card and two little tiny disposable tooth brushes along with the other items. I am too tired to drive back across town and get this stuff. Last time I did this, same thing, I just left it. How much money does walmart make restocking sold items, that is what I wonder?
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Walmart employee cashier RUDE !
Posted by Weewoo on 12/27/2011
250 WILDCAT DRIVE, CALIFORNIA -- From what I remember, you could check out at any register and never be turned away.

Well a girl who was checking out this customer (yes she had her light off)yet she took that cusatomer then turned off her light), but this Walmart has employees who do not know the rules of the business. I just was to tired to raise hell.

The Girl was checking out this lady I was in this line which had 4 people ahead of me with baskets full and there was one more register way across the store opened.

The girl check out this lady so I got out of the line with one item in my hand. I told her I only have one item and she said "I'm sorry I can't take you I'm closed I said "All I have is one item" She said well if I take you then I have to take others" I said "so" She "I'm Sorry" When I turned to look at the line I had gotten out of which had Like 5 more people which made it like now about 10 people ahead of
me. I just dropped the item and left the store. Went home!

WOW I started thinking about this and I should have raised hell. Just so you know, I am going to be a up on you guys about opening your register once I see the line going into the where people walk with there baskets to get into the register. YOu people that work at Walmart and treat customers bad are the reason you have customers who get what they want so believe me I will be getting what I want when I want it. NOw if you don't like your job then quit and let other have that job that want a job and can handle people. Thank You
     
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Posted by ChuhBaca on 2011-12-27:
Her light was off.
Posted by Kris10 on 2011-12-27:
As a former Cashier at a particularly busy Giant Foods in PA, sometimes you HAVE to turn away customers when your light is off. If she didn't, she may have NEVER gotten out of there. I say kudos to the cashier. Sometimes it's tough to stand up for yourself when faced with a customer who wants to check out, even with only one item. If her light was off and there was only 2 other registers open, then you should have checked with CS to see if they would have taken you.
Posted by JayByJay on 2011-12-27:
"From what I remember, you could check out at any register and never be turned away."

Where do you remember that from? Because you're remembering it wrong. And in this case it's perfectly reasonable that she couldn't take you on her register because she was probably going home!
Posted by Anonymous on 2011-12-27:
Indeed Chubaca. It's no different than any other establishment shutting and locking their doors at closing time. At some point, they have to have a cut-off and stop ringing up customers. At Walmart, that point is usually when the light gets switched off...which it was.
Posted by Kris10 on 2011-12-27:
I just reread your review. You even say that she said she was sorry! What more did you want from a cashier? Do you stay overtime at work and not get paid for it? Because I guarantee you, if she'd stayed 5 more minutes to check you out, she wouldn't have been paid for it. Walmart is horrible about those kinds of things.

Also, I'm going to quote something you said, "so believe me I will be getting what I want when I want it." It's that kind of self-entitled attitude that has those cashiers not wanting to stay late just for you.

When I was a cashier, I only stayed late once. I didn't get paid for it, but it was for one of my best customers who was always pleasant and complimentary.
Posted by JayByJay on 2011-12-27:
Hell, if she stayed 5 more minutes to check you out she probably could have been written up or fired.
Posted by trmn8r on 2011-12-27:
I fully support the CSR's actions here - she responded courteously and professionally.

It may have gotten interesting if you had "raised hell" over this situation...
Posted by bcd on 2011-12-27:
It may have been the end of her shift. Maybe she needed to pick up a child from daycare to avoid a late pickup penalty (which many daycare services charge).
Posted by yoke on 2011-12-27:
Walmart is the only store I know of that will actually close registers when there are long lines of customers waiting to check out. Stores NORMALLY will open registers when there are more than 3 customers waiting, not Walmart they instead close registers. If it was the end of her shift then management should have had someone there to replace her, not just shut down a lane. walmart was 100% wrong here.
Glad the OP left without giving walmart their business.
Posted by CowboyFan on 2011-12-27:
Not only does the op expect special treatment, she expects the clerk to take her ahead of the 4 other people in line in front of her when the registered closed. Kris10 is right about this entitlement belief. People somehow think they are the exception to the rule.
Posted by Skye on 2011-12-27:
Why not contact Walmarts coporate, and see what they tell you, what protocol is when the cashiers lights are turned off.

It's never personal, it's just business. Was the self check available? That may have been an option for you to ring up your one item. I know I know, why should you have to, but it's again, just a suggestion to avoid being aggravated.
Posted by Anonymous on 2011-12-27:
If the light is off, then the register is closed. I've seen some grocery stores not only turn off the light, but they put a chain behind the last person in line so nobody else can walk up and stand in line. That cashier was probably going on break, lunch, or clocking out. Some places are very strict about taking breaks and clocking out on time. Busy or not, the cashier had every right to turn you away. I work in a high volume call center. If I waited til there were no calls on hold to take a break or clock out, I would never get off the phones.
Posted by Starlord on 2011-12-27:
I have spent many years studying the human animal. Contrary to what you believe, it is standard operating procedure to turn the light off before you get to the end of the line. If they operated the way you seem to think it should,they would never reach the end of the line, because people would still be getting into the line. As we have told so many in these forums, not getting your way does not make the employee rude.
Posted by cgim2012 on 2012-03-10:
Actually everyone is kind of wrong, and kind of right. At walmart the CSM's are told to shut off the light and put up a sign marking the line as closed well within a reasonable time to let the cashier finish the line before the break/lunch or clock out time. Then the CSM is supposed to be the one to turn away people from coming into the end of the line. BUT yes the light was off, and believe me, one extra person no matter how small the item or line can easily make that employee late to clock out, which they can get fired for. BUT they can also get fired for not taking that last person if the CSM wasn't doing their job. It's a total double standard.
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Lousy Service
Posted by Rose091953 on 08/07/2009
BAY CITY, TEXAS -- My daughter and I went to Walmart the other night and bought several things. It was after 10 pm and there weren't very many people in the store. I thought I would be able to just get these few things and get out of there fast. There were only two checkers and the lines had about 6 customers in each checkout. No checkers were added and we wound up spending 45 minutes just waiting in line to get checked out. This is poor service and the excuse was that 4 people had called in. I believe that if they can't handle the customers late at night then they shouldn't open their doors to the public while they are stocking their shelves.

     
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Posted by Anonymous on 2009-08-07:
When else are they supposed to stock their shelves? They're always stocking shelves. They start early in the morning and continue on until it's time to close. Have you not ever been to a store like that before?
They still have to run a business whether people call in or not. That's how it works in the real world. Not everyone is trained on the registers; that's why there's multiple departments.
Because it's not busy around that time, they don't schedule a whole lot of people to work the night shift. And, when people call in sick, they get short handed. It sucks and it's also inconvient for the customers but it's not bad service.
You just happened to come in at a bad time.
Posted by Eloise on 2009-08-07:
45 minutes in line? I'm not buying it.
Posted by yoke on 2009-08-07:
I buy the 45 minutes in line. That is why I stopped going to Walmart. I am suprised that they had 2 cashiers on, usually it is only 1.
I'm sorry, but management knew they were short handed with cashiers. Management should have come off of their little box that they all hang out on and take a register. It is nothing more frustrating then to see customers 10 deep at the registers and watching management just standing around talking.
Posted by PepperElf on 2009-08-07:
I am, slightly.

I've been in long boring waits at Walmart to the point where I regretted not bringing a book to read. I'm pretty sure it was over 30 minutes.


I just felt bad for the cashier. I think other customers must have yelled at her over the wait because the first thing she said to me was an apology... and she looked a bit scared.

Poor gal. I'm ok with a long wait myself - I've waited over an hour in the chow line on my last Navy ship, so I know how to make the time pass faster... but I'm betting many other customers didn't have that ability.
Posted by TGT101 on 2009-08-07:
Yoke what if there was only one manager on? Many stores have policies that managers can't be doing certain tasks because they might be called to a different task.
Posted by skelly39 on 2009-08-07:
If they closed their doors because they were shorthanded, people would be complaining that they weren't open. If they keep their doors open so people don't complain about them being closed, people complain about them being open. Sounds like a no-win situation. I hope you didn't yell at the cashier.
Posted by TGT101 on 2009-08-07:
Stores can not lock their doors during the hours stated on the doors.
Posted by skelly39 on 2009-08-07:
"I believe that if they can't handle the customers late at night then they shouldn't open their doors to the public while they are stocking their shelves."

Apparently the poster thinks otherwise.
Posted by BokiBean on 2009-08-07:
Eloise, I don't buy it either. 45 minutes? Pfffft.
Posted by yoke on 2009-08-07:
TG, everytime I have been to our Walmart the managers (3-4) are standing around talking while the lines are 10 deep. There is no reason they can not open a register themselves , there are plenty of lanes that are closed. That is why I refuse to shop walmart and go to Target instead.At least at the Target I go to they will open up a lane if there are customers waiting until all lanes are open.
Posted by Anonymous on 2009-08-07:
Can Walmart do anything right? You got your mega-pak of paper towels, bad steak and frostbitten chicken for far less than what you would have paid at a unionized grocery store and you still find a reason to rant? (NH)
Posted by PepperElf on 2009-08-07:
i hope no one yelled at the cashier.
the cashier can't force them to call other workers up.

and many stores are reducing the number of cashiers they utilize so they can cut costs...


but the cashier is usually the one who gets dumped on for it
Posted by Fufu487 on 2009-08-07:
45 minutes in line?? That means if 6 people were ahead of you that it took 7-8 minutes for EACH customer in line ahead of you...I just dont buy it. Also, lets go by the 'what if' cashiers did call in sick. Have you ever tried to call people into their jobs on their days off?? Nearly impossible. I wouldnt complain about them being open, its better than them locking their doors, which they cant do anyways.
Posted by clutzycook on 2009-08-07:
I've always wondered why a store would have 30 registers and even during busy times only have a handful of them open. Has anyone ever been in a store when all 30 registers are open?
Posted by Anonymous on 2009-08-07:
Clutzy, once around Christmas, I was in Target and every single register was open. Once.
Posted by PepperElf on 2009-08-07:
i've never seen it cc
then again if they had them all manned outside of christmas... that'd also be a bit of an interesting expense

and it would most likely be passed on to us
Posted by bcd on 2009-08-07:
I agree with yoke. The managers need to get off their lazy butts and open a register. The customer comes first and that should be the attitude of all the employees, especially the management.
Posted by Anonymous on 2009-08-07:
Hello Bay City, TEXAS! Lots of good people down that way!
Posted by Whatever000 on 2009-08-09:
Sick calls aren't an excuse. Its a fact, and I feel bad for the two employees that came in and took the burden of customer complaints. While its not your fault, Its not their fault either! They're only human! You shouldn't have taken it out on them, you should have took it up with corporate directly.
Posted by paj on 2009-08-10:
I work at a walmart in el paso, texas and after l0:00 PM, 45 minutes is the minimum. I had one customer come up to me and tell me she was number 27 in line. It is truly ridiculous. I work there and cannot buy what I need after work or I would not get home until after midnight since I drive approximately 40 minutes to get home. This has only gotten like this in the last two months or so. Before it was really nice to shop after l0. At our walmart they start stocking shelves at around 8:00 PM when it used to be after l0. Our managers do cashiering in the evenings but there is never one on a cash register after l0. I feel terrible for the customers, and for myself, since after l0, I am a customer also.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible and Unrealistic!
Posted by Mphillips848 on 01/22/2014
CONWAY, ARKANSAS -- I guess Walmart has decided they are only going to keep two or maybe three check-out lanes open while the other hundreds of customers have to use the self-check out locations. However for the consumer this is very inconvenient. The last couple months this is what has been happening and I must say I am very disappointed in the largest and richest retailer. How easy would it be to change retailers and change their new approach to save a dollar.Self-check out is fine when one has only a couple of items, but when one is standing there in a mile long line with a buggy full of groceries is ridiculous. "Profit Over Everything Else" should be Walmart'$ no motto, or I guess "roll backs" will work to! I will do my shopping elsewhere because my time is worth more than Walmart believes it to be.
     
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Rude Employees!
Posted by Angelicalynn1991 on 12/24/2013
OCALA, FLORIDA -- I was at the register getting ready to pay and I had wine for Christmas. Me and my boyfriend were there together and we got in a fight at the register so he left. Well I go to show her my id for the wine and she said she had to see my boy friends. Well he clearly wasn't there with me anymore so I told her he left and she said she wouldn't let me buy the wine so I told her I would leave and come back by myself and buy the wine he then proceeded to tell me she was going to let my manager know and I was not going to get the wine even after leaving and coming back. Very rude. Mind you my boy friend is older than I am he's not underage or anything. This is the finally straw with Walmart's customer service I will no longer ever be a Walmart customer or anything!
     
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Posted by FoDaddy19 on 2013-12-26:
The reason for that policy is because it's not exactly an uncommon thing for someone who's 21 to buy alcohol for their 20 year old friends. If your boyfriend looked younger than 30 (per the cashier's judgment) then he'll have to show his I.D. as well. It's nothing personal though, they've had this policy for years now.
Posted by Angelica on 2013-12-27:
Yes I get that rule is there for that reason but for me to say I'm gonna leave and then come back she still said I wouldn't be able to buy it.:. This would be a different visit.. And why wouldn't I be allowed to buy it then...she was just rude point blank and Walmart needs to reevaluate their employees attitudes bc no one wants to shop where there are rude employees I'll go else where for all my needs now never again will I go to a Walmart ever!
Posted by ontario_girl on 2013-12-28:
Retailers are allowed to refuse service (including the sale of alcohol) to anyone they choose, for whatever reason they choose. It's not rude
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