CHIPLEY, FLORIDA -- I had purchased a number of items for a church event. Our participation was unusually low and I tried to return several of the items at the end of the weekend. These were several bags of chips, a bulk can of cheeses sauce, a case of sodas, and two boxes of multiparty large candy bars. The value was less than $150 for everything. I was told by the lady at customer service that they do not accept return of food items. I asked for a manager.
Two assistant managers came and explained they did not accept returns of food items. I explained these were only purchased a day or two before, I had the receipts, and I had returned items at other Walmart stores. I was told this is the policy. I asked if it was a national policy, I was not given an answer. I asked if there were signs posted saying there are no returns for food. They said no. I said I would like to see their policy. They did not answer. They then asked if there was anything else I needed.
I asked about media ads saying they accept returns and the sign in the service area explaining the policy. They said this was their policy at the Mariana and Chipley Florida stores. They said it was due to safety concerns. I asked if someone could buy clothes, contaminate them and return them, they said this was the policy and asked of anything else that I needed. I explained that I did not feel this was right due to no notification and it being contrary to signs in the store and national advertising. They again asked very sternly if there was anything else I needed. I said I would not argue, rather would take it up with corporate.
I then asked the lady at the desk if I brought back a case of beer, if she would take it back, She said no. I told her she needs to read the sign behind her, that it listed the return policy for alcohol. She said she would not discuss this with me.
My first concern is that the assistant managers gave no flexibility, even for the canned items. They did not answer my question about the origination of the policy or about the corporate and advertised policy. They gave nothing of consideration other than to listen, state their policy and end the conversation. Note, I had not raised my voice or gotten disruptive.
I am also concerned that the advertisements, signs and store past precedent is that Walmart takes back items as long as you have a receipt and do so within the correct time period and state policy, yet I was not able to make a return. These items (not fresh perishables) were bought by me for a church event and now I am out of pocket for things I do not need, based on making purchases under their stated policy. I am also concerned that this is a store policy and goes against the corporate policy. I might also note I help with several events a year and we purchase from our local Walmart instead of buying from a commercial service.
I registered a complaint on the Walmart website and it said an email was sent to the store manager. I also registered a complaint with the Florida Department of Consumer Affairs. I have never received any reply from Walmart, not even a letter saying too bad. The state tried to mediate but sent me a letter saying the store refused to participate.
Having worked in retail and grocery sales, I understand and could even agree that returns of grocery items should be limited. My concern is I was not told the truth by the posted policy and advertisements about returns. The local store has a policy that contradicts the national policy and does not state this at the store. I am also concerned that the store did not reply to my complaint in any way.
I have been a fan of Walmart, met Sam Walton several times and defended Walmart and the retailing ideas Sam Walton established. One time I refused to walk a picket line in front of a Walmart while a member of a meat cutter's union. This is not the Walmart I want to shop at.
TULSA, OKLAHOMA -- Wal-Mart has a policy of randomly checking ID on MasterCard purchases. Their explanations are as inconsistent as their ID checks are. I am told they check one ID in every 1000 MasterCard purchases. And that they do this for the consumers protection. Well, I get asked for ID on nearly every other purchase! If I could be so lucky in the lotto with those odds.
I have been told by WalMart associates that MY credit card issuer has requested that I show ID, as my purchase at "that given moment" is "most-likely fraudulent, or questionable at best". This is after my card was accepted just fine and transaction completed. I always swipe my own card.
I have been told that if I cannot show ID, I cannot have my groceries, that I must return them. While other times that I don't have ID, some cashiers tell me it is okay, then hand me my receipt. Some cashiers call on a manager, make me wait, hold up the line behind me, then the manager says it is okay and hands me my receipt. Sometimes I am told, "no ID, no purchase", and am forced to return all of my items after my transaction has been completed without any issues.
My purchases are mostly always groceries, and I shop at SuperCenters and Neighborhood Markets in my area, which includes Tulsa, Broken Arrow, Jenks, Bixby, and occasionally, Sand Springs, Oklahoma. The amount of the purchase has never been an issue, they have asked for ID on small and large dollar amounts.
The issue is that WalMart ONLY frequently, but randomly requests ID on my MasterCard purchases. Never on any one of my other credit cards. WalMart has NEVER asked my husband for his ID on the same card. We each have our own card under the same account, yet I am the one who always gets asked to show ID. Not with every purchase, but this does happen very frequently.
I never purchase alcohol or cigarettes, so that is not my case for them requiring ID. And each and every purchase that I make using my MasterCard goes through without a hitch. Never a problem there. (FYI to those who might want to criticize: I PAY MY CREDIT CARD OFF EACH MONTH, so hush up, please.) WalMart employees tell me this is for my own protection, that they are blocking theft. But really, they are actually preventing me from using my own card if I do not have ID on me.
I talked to my bank and they do not--ABSOLUTELY DO NOT advise WalMart to check IDs, as WalMart has always stated. My bank has told me that if they do any card actions on a purchase it is to advise the store to retain a card, then call the police. But never to badger a customer for any sort of ID, especially when the card has been accepted.
My bank also tell me that WalMart is notorious for doing this, making up their own rules as they go along, not complying with the MasterCard terms and conditions. My bank also told me that credit card theft is not happening like that, that people are not stealing cards and making grocery purchases. That there is more a chance of card theft by the employees who are asking to see the credit card and IDs, thus retrieving the information off front and back of said card, then seeking more information from a driver's license.
Keep in mind that with every purchase I am swiping my own card. The store employee never as much as holds my card, much less views it. Perhaps most employees are honest, but WalMart, as well as any other business, certainly might hire someone who knows the art of this type of stealing. And that only takes once. So their random ID checking cannot be proving anything essential.
I do not have to show my ID to any WalMart employee with a credit card purchase. Especially when the card has gone through successfully and transaction completed. And the one WalMart which I have been frequenting for many years, they even acknowledge they recognize me - yet they continue to badger me about ID. And to think that WalMart stores your credit card and personal information within their system! Yet, they continue to frequently, though randomly, insist on ID. I have been made to return groceries after not having an ID, after my card was accepted, transaction completed! And I have returned groceries out of sheer anger over that same scenario.
Some cashiers have had the audacity to question my driver's license when there is absolutely nothing wrong with it and it has a photo ID. Some cashiers have said they will accept a health insurance card as a form of ID. Wow, those have social security numbers!! Some cashiers have chastised me publicly. When they hold up a line to chastise my driver's license, which is completely legitimate, and I am nearly a 60-year old grandmotherly woman, I cannot help but wonder who they think the WalMart thieves really are?
And why is it that a thief might spend 2 or 3 hours doing a major grocery haul, being seen on nearly every security camera, then go to the checkout and be filmed checking out with a supposed fraudulent card? So now WalMart is labelling us as America's Dumbest Criminals? I would think if I was going to steal anything, I would want to get the heck out of Dodge as quickly as possible, and hopefully not be videotaped in so many angles doing it!
But what bothers me most is that never has my credit card been denied. It has always gone though. Never does any WalMart employee hold on to my card to make any transaction, never have I made any tobacco or alcohol purchases to deem an ID. And, never does WalMart ask for my husband's ID, nor my adult son's ID on those MasterCards.
WalMart ONLY asks for my ID when I use my MasterCard. Their random checks prove nothing other than to cause me delay and upset, to rick exposure of my credit card number, and possibly my ID in theft by them - or any of the customers close enough to read my information while an employee is holding it. When I swipe my own card nobody else can even see it.
WalMart's ID policy is very inconsistent, and they do not even follow their own policy. It simply depends on whomever is waiting on you and whatever they decide to do. I am told that the inconsistency is because some employees are new and therefore do not know what they are saying. This only proves that their employees are not trained enough to know what they are doing when it comes this situation. If they were trained, there would be no inconsistencies.
I have encountered cashiers that simply do not like it if you question them, if you do not have ID, if you cause them to have to think of what to do, if you disagree with them, if they must call over a supervisor/manager, and so on. And that cashier will further make your experience poor, because those associates seem to take it personally. As if they are going to show YOU who is 'boss', as if this were a stand-off game that they are allowed to play on you.
CROWLEY, TEXAS -- It's funny that Walmart advertised you don't need competition store ads for price matching. Each and every time I try to price match, the cashiers give me a very hard time. Most say they need a ad or flat refuse to honor Walmart policy. Some of the cashier's have stated the general manager will fire the cashier if they give a price match for any item over $3.00. And it seems impossible to use more than three coupons even if you buy the product on the coupons.
I have called the corporate office and was told a regional manager would contact me about price match complaint. I have been waiting for weeks for that call. I called back six times still no return call back from a regional manager. It appears to me this is fraudulent way to conduct business. At least it is false advertising. I will be contacting the Texas attorney general's office consumer fraud division maybe they have better luck in getting a return call from Walmart regional manager.
It seems that if you price match a lot the cashiers try to embarrass customers. One cashier tried to embarrass me saying that she could not honor my price match without an assistant manager and I would have to get out of line till the manager could come to check out the ad. She was very rude and I refused to get out of line. She said that she would call the cops. I stood my ground and started recording the situation with my cell phone. When I did that amazing thing she no longer needed a manager approval. All the customers in my line were mad at how rude she was then several wanted to talk to that manager including myself. Which the cashier refused to call for us.
250 WILDCAT DRIVE, CALIFORNIA -- From what I remember, you could check out at any register and never be turned away. Well a girl who was checking out this customer (yes she had her light off) yet she took that customer then turned off her light, but this Walmart has employees who do not know the rules of the business. I just was too tired to raise hell.
The girl was checking out this lady I was in this line which had 4 people ahead of me with baskets full and there was one more register way across the store opened. The girl check out this lady so I got out of the line with one item in my hand. I told her I only have one item and she said "I'm sorry I can't take you I'm closed." I said "All I have is one item." She said, "Well if I take you then I have to take others." I said "so." She, "I'm Sorry." When I turned to look at the line I had gotten out of which had like 5 more people which made it like now about 10 people ahead of me. I just dropped the item and left the store. Went home!
WOW I started thinking about this and I should have raised hell. Just so you know, I am going to be a up on you guys about opening your register once I see the line going into the where people walk with their baskets to get into the register. You people that work at Walmart and treat customers bad are the reason you have customers who get what they want so believe me I will be getting what I want when I want it. Now if you don't like your job then quit and let other have that job that want a job and can handle people. Thank You.
WEST VALLEY CITY, UTAH -- Told by Customer Service to leave cart w/ them and they would supervise it while I went get my ID in vehicle to do returns. Came back to a stolen cart. On Oct. 1, 2013 I went to Walmart Supercenter on 3180 S. 5600 W. West Valley City, UT. 84120 for the purpose of returning some items that we purchased from Walmart. I had several items that Walmart did return along with several items they were unable to return for various reasons.
I was told I needed my driver's license that was in my truck. I was told by the Wal-Mart associate who was in charge in Customer Service area at that time, who also who was helping me with the returns to leave my other items along with an envelope containing 100+ receipts from other retailers that my business acquired for the 2013 year belonging to various retailers. Upon returning from my truck my cart with all the items was no longer there. The lady who told me she would watch it only said sorry and contacted Loss Prevention whom after about 45 min was able to tell me that a customer who was standing in line took and left the store with my belongings.
I subsequently was told that NO INFO from the security cameras could be shared with me. At this point I called the WVC Police who took the report and issued Case # **. Numbers were exchanged between myself, police, and Loss prevention. ** who is in charge of Loss Prevention at this location was contacted the next day and she told me she would relay a message for store manager ** to return my phone call regarding compensation for my items that were left under supervision with their employee and to inquire about receiving some sort of letter stating receipts had been taken from me in this incident in case of an tax audit of my business.
I have tried several times to reach Mgr ** who was going to review the security tapes to verify my story before discussing further. I am not only out the monetary value of the items in the cart but also the value of the receipts in that envelope. Items purchased from Wal-Mart, Home Depot and Lowe's that still sit in my storage and will be unable to return due to the stolen receipts.
Obviously this is a unique situation that I feel a retail conglomerate like Wal-Mart should easily reimburse their customer for. I especially feel like what kind of management does not call their customer back after repeated attempts to reach them? It's been 3 weeks and I have to contact police again to see if they can assist in getting a number for Wal-Mart Legal Department.
MILPITAS, CALIFORNIA -- The Walmart in Milpitas CA would not accept the manufacturer's coupons I gave them at the cashier (I cut 1 of them from the Sunday paper and the other one I printed from the manufacturer's website). Two separate times I had to wait for like 10 minutes for the manager/upper management, and then all they told me was they know the coupons are legitimate but they are not in their system so they cannot accept it.
OK both times I was holding a crying baby (my baby cried from waiting for them) waiting for an answer but that's what they said to me? I shop at CVS and Safeway too and their manager would still accept my LEGITIMATE coupons (I'm talking about ONLY ONE coupon) if it happens that the coupon is not in their system. But this is not the case at Walmart. Worse still, they made me wait for them for 10 minutes?
Really? And all they said was Sorry? And the 2nd time this lady told me she knew there is a problem in their system, but then she can do nothing? She did not even try to fix the problem or tell this to the upper management? I had to ask her to report this problem and then she simply said "OK" to try to get rid of me!
And when I told them it's their problem and they should honor my coupon because they claimed that they'd accept manufacturer's coupon, she said sorry she cannot do anything about it. OK NOW this is not about the money, but if you claim that you accept coupons, you should do your job. And the staff at Walmart made me feel like I'm wrong to complain?
I'm VERY disappointed about the BAD CUSTOMER SERVICE at the Milpitas Walmart. They made a lady carrying a crying baby for 15 minutes wait there for nothing, plus made her feel like she was wrong to express her own opinion (oh yes, it made me feel like I have a problem that I had to say something when they are NOT accepting the legitimate coupons even they said they would). This is just outrageous. This is NOT how you treat your customers.
CUSHING, OKLAHOMA -- OK, maybe it is just me, but I think this is wrong. At the Cushing Walmart a couple of days ago, on Register 14 the teller demands to see My ID because my Wife is purchasing cigarettes. When I asked why she must see my id (I no longer smoke) the answer was simply that Walmart requires it and again, rather rudely this time she repeats her demand stating that without my id Misty does not get her cigarettes unless I prove who I am.
Short version is, that more people was behind us and my kids were with me (she did not want id from the teenage boys) so, to keep from making too much of a scene I flop my id over the counter explaining that I believe this to be a 4th amendment violation of the U.S. Constitution. Her answer was "That may well be but it is the way Walmart does things."
I talked to her manager while my Wife paid for her smokes and other things who promised to look into things though she could neither confirm or deny the policy. Getting no real information from local managers I called Walmart corporate to see if anyone there knew anything about this policy. They did not, but advanced the issue to higher management.
Moments ago, I got a Call from Shannon, one of the managers at the Cushing Walmart who confirmed without a doubt that, while they have no requirement to id teenagers or children when an adult buys any age restricted product, they are required to confirm id on any adults who look under 40 years of age,
Did I miss something here? Either the managers at Cushing Walmart are far less than intelligent, or is Walmart now ran by complete communists? I rate Cushing Walmart one star, only because there was not a lower number available.
GOODYEAR, ARIZONA -- Have you ever gone to a register with a product that did not scan or needed a price check? Yes, this is obviously annoying, but usually handled relatively quickly (if the service is good). Today, at Wal-Mart, I had the worst response to a product not scanning. I was in the 15 or less aisle (with a growing line of equally annoyed customers). My case of copy paper was not scanning. The cashier and manager had told me that they were unable to sell me a case of copy paper. I informed them there were two cases on the shelf and the price was located beneath the case. The manager went to get the sticker, scanned the price and I thought I was on my way.
The cashier stopped me and asked me to wait for the manager to double check the price. Mind you, this was after I purchased the product. I waited for the manager to come back. He stated that he was unable to give me the case and that I had to purchase the reams individually. I asked the manager to get me the 10 reams of paper at similar cost to the case that stored the same 10 reams. He did and I had to exchange my case of 10 reams of paper for 10 individual reams of paper. The total cost difference was an extra charge of 79 cents that I did not have to pay. A bit moronic, but there it is.
I completed a survey with extremely low scores for cashier customer service. It was a complete waste of time. The worst part of the experience was that I had paid for a product and was treated like I was trying to underpay for something that was clearly labeled in the aisle. Maybe I'll stick to online shopping for copy paper. The deals are pretty much the same. Have you ever experienced something similar?
COVINGTON, GEORGIA -- About 9am today I went to My local Walmart which I love, store #4558 to buy Red Mulch for the yard. This bald-headed dark skin lady in the garden store behind the register told me they didn't have any. I corrected her and said I see a tall stack of them outside. She raised her voice and said "Well when I left here the other day there was no Mulch and it's too early in the morning". The other employee said "The customer is right. We have Mulch and it's 2.93 per bag." I told her I want twenty bags. I paid for 20 bags of Mulch at 2.88 per bag the old price.
While I went out to pull the car around to load the Mulch, I told my husband to go and pick up another item we needed which he did, and my husband returned to the Garden store to pay for the items. It was a new cashier behind the register and the bald-headed dark skin lady told this cashier to charge my husband for twenty bags of Mulch which the cashier did.
When my husband return to me outside and I ask to see the receipt and why it took him so long. My husband was telling me he was arguing with this bald-headed dark skin lady about the price of the Mulch. We return to the store and this bald-headed dark skin lady told me to go to Customer service. I was so upset I formed a headache which I usually don't get.
Customer service fix everything and was very nice and apologize for this person who gave me a serious headache. This negative bald-headed dark skin lady need some sensitivity training because the next time she treat someone like she treated me and my husband today it may be a incident. I am a old African American with pride.
VERSAILLES, MISSOURI -- On the 22nd of this month I went into this Wal-mart and when my family and myself were walking through the detector and set it off. This was the beginning of a 20 minute complete nightmare. Being a cashier at Wal-mart before I took out the bags with the nonfood items and handed them to the CSM when she pulled aside. She asked us three times if there was more nonfood items and three times I had to answer no. Then she told me none of those items would have set it off. My sister showed a card she'd bought and that was a no.
Then she made us go one by one through the detector, one time without a purse and the other time with it. My mother set it off with something in her purse apparently. The CSM told her that it was her wallet so she got out her wallet and started to go through it. The CSM then took her wallet and said it needed to be deactivated even after we told her we didn't buy the wallet there and it was an ancient wallet that my mother had had with her over a hundred times walking through that same machine.
My mother even opened her wallet to show there wasn't anything in there and she still took said wallet. She did not have permission to take said wallet before taking off with it. Still they took the wallet to 'deactivate' it and then gave it back to her.
I used to work at Wal-mart and I have to say we never ever did this. We looked at the receipt to see if there was something on it that might have not gotten deactivated first. I have never heard of a procedure that allowed a CSM to make lifetime customers of a store walk through a detector like this. Nor have I heard of 'deactivating' a wallet not even sold at their store. She even made me produce my cell phone even though we told her it wasn't bought there and was like ten years old. My question is that is doing all this a violation of our rights in any way?