Wal-Mart Check Out Consumer Reviews - Page 3

SAGINAW, MICHIGAN -- Last December I was at a local Wal-Mart in Saginaw, Michigan at 6 pm. I had just 3 items and was patiently waiting in the self-checkout lane. There happened to be 3 adult women and 2 adult males with 2 heaping full carts, in this lane. As if that wasn't bad enough, this was the only one open at the food end of the store at the time, as the others were out of order.

During the 20 minutes I waited in line, myself and 2 customers in line behind me witnessed this group scan only half of their items while hitting the skip bagging button and filling their bags up with free items. The free items included jewelry, laundry soap that they just left in the cart, liquor and clothing. All 3 of us complained to the cashier at the stand and she said that because she didn't witness it herself she could not do anything. She then said that they could have paid for the soap earlier and then did more shopping.

Who really pays for something and doesn't take it to their cart and then continue shopping. I then went to the Service Desk and voiced my concerns and was told that the cashier was so busy, watching the one lane, that she couldn't verify that everything was paid for but that Wal-Mart couldn't accuse this group because they could get in trouble.

I then asked if I came in and did the same thing what would happen to me, and was told that I would more than likely get away with it. I was also told that Corporate doesn't allow the stores to limit the self-checkout lanes to a maximum number of items. That was the LAST time I ever went back and have told everyone I know this same story. What a crock of bullcrap!!!

RED WING, MINNESOTA -- Each and every time we go to the Wal-Mart in Red Wing, we see what the true meaning of rude is. The cashiers are so unhappy with their jobs, they don't even look up at you to say hi. And if you want a fish? You have to go search for an employee. The attitudes show, and they make a person who woke up in a cheerful mood, not so cheerful. Yesterday we purchased $158.00 worth of goods and one of the nose spray boxes were opened, we asked if the cashier had a piece of tape, and she said "Honey, I don't have no tape". I could go on, but I won't. The reason we go back is there is not a large variety of low cost stores in Red Wing.

RUSTON, LOUISIANA -- Tonight I visited the Walmart Store (#0023) in Ruston, Louisiana as I have done for the 1,000th time. Upon check out, I explained to the cashier that my mother would be checking out behind me and she would be writing a check. She is 87 years old and lives in a nursing home and did not have her I.D. with her and my name was on her checks as well so could they just take my I.D.

They said that was fine BUT when I went to check out with my purchases my driver's Lic. has my first name, middle initial, and last name on it. The cashier refused to accept my I.D. because the driver's Lic had my first name and my checks have my middle name on them. I showed two picture I.D.'s, (Dr. Lic. and Concealed Weapon Permit) and he refused to accept. (I suppose I stole some ladies purse who looks EXACTLY like me.) My master card had the same name on it as my checks.

I have NEVER been treated like that at a Walmart store before. I had to use one of my mother's checks and when I signed the electronic device, I signed with my middle name and guess what??? He accepted a different signature but wouldn't take TWO not ONE but TWO picture I.D.s. If Walmart offers a health plan, I would highly suggest that they send this employee to get a lobotomy as soon as possible... If you're not going to use your brain, you might as well have it removed.

Wal-Mart is not my favorite store. I only shop there because they are convenient and they have lower prices on everyday food Staples. My shopping is confined to the grocery area, so I'm in and out quickly. I found a short line for checkout and placed my items to be scanned. The cashier looked miserable and never said a word. Would it be too much effort to say "Hello" or "Thank You"?

When the total rang up the cashier just stood there, waiting for payment but never saying the amount owed. I had to read it off the scanner. Okay, I realize I'm not at Macy's or Kohl's, who provide great customer service, but this was ghetto. Wal-Mart needs to train their employees better and pay them a decent wage to provide better customer service.

SAN JACINTO, CALIFORNIA -- The following has happened to me three different times at three different stores. The good news is Walmart policy is consistent. The bad news is it results in people, me included hating to go to Walmart. Everything is OK until I get to the Check out. I pay for my items, the cashier scans them and puts them in their lazy susan type of contraption. The cashier then puts the bag(s) on top of this rotating unit.

Since I bought two different type of items and I see two bags, I assume I have everything. No, I get home only to find out I have to drive all the way back to get my merchandise. Granted, I should have checked to make sure I have everything but there should be some responsibility on the cashier's end to make sure I have all my purchases. I really hate Walmart because of this and will go anywhere else if I can. The last time I was there, another customer was at the register for the exact same reason so, this method of check out needs to be resolved. You would think all of the manager brains could figure this out.

WICHITA FALLS, TEXAS -- Wal-Mart actually refused to take my cash for my purchase today. They now have a really stupid policy of not taking rolled coin. They said if I ran it through their machine it was fine but I am on a fixed income and to pay them 7 cents on the dollar just ridiculous. Am I the only one who uses change to pay for things just before I get paid? Money is tight now, and they want to overcharge for things now, and now they want to charge me more just to use my change. I was shocked.

I will now shop at a store in my town and pay the extra just so I don't have to set foot in a Wal-Mart again. They have gone downhill bad. I have had issues with them on customer service for years, but this takes the cake Wal-Mart! Refusing my cash is a first!!

BAY CITY, TEXAS -- My daughter and I went to Walmart the other night and bought several things. It was after 10 pm and there weren't very many people in the store. I thought I would be able to just get these few things and get out of there fast. There were only two checkers and the lines had about 6 customers in each checkout. No checkers were added and we wound up spending 45 minutes just waiting in line to get checked out. This is poor service and the excuse was that 4 people had called in. I believe that if they can't handle the customers late at night then they shouldn't open their doors to the public while they are stocking their shelves.

MADISONVILLE, KENTUCKY -- My daughter was accused by Walmart of shoplifting less than $4 of merchandise at the self checkout. She had purchased $60 in merchandise not realizing she had not scan the item. She was stopped at the door and arrested for shoplifting. She was NOT given the opportunity to correct her mistake.

The police were embarrassed to have to arrest her but the Loss Prevention Specialist demanded it. He said Walmart had a zero tolerance policy. We have since learned that is not true. DO NOT USE THE SELF CHECKOUT AT WALMART OR YOU COULD BE NEXT!!! If a clerk had forgot to scan an item you would be allowed to pay for it, but if you (while performing their job of checking you out) do it???

CONWAY, ARKANSAS -- I guess Walmart has decided they are only going to keep two or maybe three check-out lanes open while the other hundreds of customers have to use the self-check out locations. However for the consumer this is very inconvenient. The last couple months this is what has been happening and I must say I am very disappointed in the largest and richest retailer. How easy would it be to change retailers and change their new approach to save a dollar.

Self-check out is fine when one has only a couple of items, but when one is standing there in a mile long line with a buggy full of groceries is ridiculous. "Profit Over Everything Else" should be Walmart's no motto, or I guess "roll backs" will work too! I will do my shopping elsewhere because my time is worth more than Walmart believes it to be.

OCALA, FLORIDA -- I was at the register getting ready to pay and I had wine for Christmas. Me and my boyfriend were there together and we got in a fight at the register so he left. Well I go to show her my id for the wine and she said she had to see my boyfriend's. Well he clearly wasn't there with me anymore so I told her he left and she said she wouldn't let me buy the wine so I told her, "I would leave and come back by myself and buy the wine."

She then proceeded to tell me she was going to let my manager know and I was not going to get the wine even after leaving and coming back. Very rude. Mind you my boyfriend is older than I am. He's not underage or anything. This is the final straw with Walmart's customer service I will no longer ever be a Walmart customer or anything!