TAMPA, FLORIDA -- On January 11th 2013 I purchased a television from Wal-Mart. Paid for it in cash $200.00 and the rest on my debit card. As I was walking away from the cashier's desk the box came open at the bottom, I asked an employee if I could exchange it; as I was right in front of the display that I originally picked it up from to purchase it, she told me to go back to the desk. I went back to the cashier that sold me the television and explained that the box ripped open at the bottom and would like to exchange it since I didn't know if anything might have fallen out and could be missing some parts.
The cashier that sold me the television took it and told me to get another one from the display pile. I asked if I needed to come back to her with it and she said "No, just get another one - you have your receipt." I did just that. As I was walking out of the store two aggressive and forceful Wal-Mart employees accosted me in the foyer and told me to get back inside. I showed them the receipt and explained what happened. They got rough and scared me and ordered me back into the store and directed me to the service desk and told me not to move or go anywhere and left.
The Service desk employee asked me what was going on... I again explained to the service desk what went down, she was confused and thought that I was bringing it back in for a refund or exchange. Now, I reiterated the event and she told me to go back to the cashier and retrieve the original purchase and bring it back to her. Made no sense to me but I complied. I told the cashier that the front desk wanted that original television, she replied that she checked its contents and no parts were missing and re-taped it and put it back on display. She took me there and showed me which one it was.
I took it back to the service desk. The employee opened it and checked its contents to see if I had put anything inside either box, the original purchased one and the one I was stopped at the door with. She then cleared me and I left the store and put the television in my vehicle. I was livid by now. I returned to the store and asked to speak to the manager. Again went through the story and he apologized and assured me that he will have a talk with his security and gave me a $50.00 gift card for my troubles and humiliation.
I contact Wal-Mart immediately upon returning home via their website with this encounter, abuse of power, wrongful detention and intimidation and right down threatening. I never received a response. Few days later repeated the website contact and again no response. I have tried to contact Wal-Mart ever since on a few occasions fruitlessly. I finally posted my complaint on Facebook and on their advertising site and received an acknowledgement and that someone will contact me. Nothing yet.
TEXAS -- The warranty states that they will pay for all if the problem isn't fixed in 3 days, which is a knock off because, I'm under warranty it's already free... So, it took me calling them because I tracked my product through UPS only to find they received it 5 days earlier so I call because the 3 days are up and I should have it back by now.
The woman I spoke with said she didn't have any notes that's they had received it so she asked for my tracking # and tracked it and saw what I saw, THAT THEY HAD IT! I got an email 4 days later. Then, I had to wait for one of their technicians to look at it that took an entire week to look at it... They couldn't just read the form I filled out stating the problem, which was sent with the box, then they had to request parts from HP, then they claim HP didn't have the part. So I had replacement options. The lady I spoke with at KNEW the Asurion thing, said they would be of like or better quality. When I say they showed me laptops for first year college students, I'm not bs, $250 laptops.
Ha, I politely called and they sent me more choices. Same crap. So I called HP. Lucky I had a picture of my laptop SN and Product# number from a previous issue HP fixed when I was still under their warranty. Come to find out they have the part, so WalMart lied to me. It cost $140 for HP to fix out of warranty.
So, I called WalMart back and they talked about refund options. I guess because I called HP, but the refund does not including shipping and the warranty itself so I lost 164.50 bucks, I could have saved by not getting this knock off warranty and paid to get my own part fixed. And they wanted to send me an "e-card" for WalMart use only hahaha, I laughed, and said "y'all need to cut the check, because I wouldn't dare shop at WalMart again." They make too much money to be getting over on people. Need a new store to shop at!!!
TEMPE, ARIZONA -- I've gone to Wal-Mart on Priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15 mins for a manager to get to you when you have a complaint is quite frankly, unprofessional and disrespectful to the customer. Me and my boyfriend, had gone in to purchase World of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item.
The employee ** said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want? And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And their only response is "I'm sorry. You will have to come back tomorrow." What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers.
After a response like that I demanded talking to a manager and after WAITING 15 mins the manager by the name of ** finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This Wal-Mart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know, "Oh you will be waiting 20 minutes for someone to get here."
This is unbelievable and your employees and management should feel ashamed about the customer service you provide. The many customers behind me heard the whole conversation and we're surprised at what treatment we got. After my experience, I will no longer be shopping at Wal-Mart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.
NORTH READING, MASSACHUSETTS -- Well just a quick story about Wal-Mart. Have shopped there for years with no issue in customer service. Our television broke down two days after tax free weekend (that's just how my luck rolls). I went to Wal-Mart and saw a Sanyo television for $498.00. I told the sales person that I wanted that model. She returned from the warehouse to say they didn't have that model in stock and then tried to upsell me to a more expensive model. I said no thank you and that that price was as high as I could go.
She told me to wait and went back to the warehouse and came out with an Emerson model. This TV was not displayed nor did it have a price marked on the floor. I purchased that Television for the $498.00 and added on a 4 year protection plan. I got it home, hooked it up and it works fine. I decided to check online at Wal-Mart to see what they charged for that model since it wasn't advertised in the store even though they had it there. Turns out it was a clearance item for $448.00. I returned to the store and pointed out the discrepancy. They replied that they did not match the online price.
That in itself is a point, however they didn't have a price ANYWHERE for this television except online. It obviously had been clearance marked and cleared from the store as well since it wasn't on the floor and there was just one more in the back. Now I have worked in retail and know that employees can move items off the floor for their own purchase. It isn't too far of a leap to see that the store sold these units at clearance and one was put aside for an employee.
So at the store I told the manager that the way it works out is that I could return the TV for a full refund, order it online and have it shipped free to my home for fifty dollars less than what I paid at the store. I asked her how in the world that makes any sense. She replied “Well go do that then.” So I contacted Wal-Mart corporate by phone and they never replied. I then emailed them and they replied back the same thing that the manager did.
End result – Wal-Mart charged me full price for a clearance television without disclosure of the marked down price. I can't return the television now because corporate said there was a 7 day limit on that and they took longer than that to respond to me. My advice. Take any price you find on electronics at Wal-Mart and run over to Best Buy. I am certain they will match it. I should have done that in the first place.
JACKSONVILLE, FLORIDA -- I go in Wal-Mart in the morning, last month. I went to buy a TV, and there were no one working in CS in the morning. So manager walks by and I stop him and said "I would like some help in buying a TV," and said "OK I will send someone over." Waited 15 minutes. No one came, so I left and went to hhgregg and bought one.
So today is my baby birthday, so again went to Wal-Mart on the way home - want to get him iPad. So again a manager walks by and stop him and told him "I wanted to buy this iPad." He said, "One moment. I will get someone right over here." I waited about 10 mins, walk around and came back - still no one, so left. There were another client looking for something in Toys, no one could help her.
I think I will find another store to go to in the morning. I think they need to work on their customer service, if you are open in the morning you should have someone in the back willing to help the customer, so I guess I will have to give Kmart a try. There is one cashier that work there in the morning. She does her best to help you, I give her a five star.
COLUMBUS, OHIO -- I purchased this printer this month from Walmart. It is the lowest priced new printer you can buy anywhere. I have been using these cheap Canon printers for years. I upgrade every few years, but have never had any problems with any of them. I recently purchased the Canon MG2520 printer. I like it better than last years model. It is faster in preparing to print and faster at printing pages. Quality is fine.
If you printing demands are basic for small office or home use. This is a great printer for the price. It prints and scans in multiple scanning formats. Multiple printing options available, such as printing two pages on one sheet or double-sided printing. Print and scan quality is easy to adjust. Preview before printing or scanning is an easily available option. Can be marked as default so that all scanned or printed pages are shown in preview pane before printing or scanning. Best of all is the price. If you do not have a lot of money to spare and absolutely need a printer, this is the printer for you.
TEMPE, ARIZONA -- I was shopping with my daughter for a video and I saw the guy at electronics busy talking to a couple. Their phone was ringing off the hook. Not enough help. Another lady was waiting in line for help. I asked the closest employee I could see for help. He just told me to go to electronics. I did. But there was no one else to help. Why couldn't that one employee take two minutes of his time to help me? Even if it wasn't his work area. That's why I like shopping at Target. They have people who ask if you need help before you need it. We were only there cause my daughter had gotten a gift card for Christmas.
PETOSKEY AND CHEBOYGAN, MICHIGAN -- Just wanted to say that my Christmas Wal-Mart experience was wonderful!!! We started by going to Wal-Mart in Cheboygan Michigan on Thanksgiving night to get the iPad Mini that was advertised, got there and we were in and out with our purchases in 35 minutes! Super helpful employees! Thank you! Then I went to Wal-Mart in Petoskey Michigan at 5 am on the 23rd of December and was in an out in 45 minutes! Found everything on my list and had time to chat with the cashier who really seemed to enjoy her job! I have become a loyal Wal-Mart customer because of this experience! Thank you to the people who work at Wal-Mart for making it such a great experience!
5675 W 6200 S SALT LAKE CITY, UTAH -- I make the mistake to make a phone call to the electronics department and try to enquiry about a product that I been looking for it. Is about impossible to try to talk to somebody that can be a little professional, they keep hanging the phone, without even had the courtesy to answer.
Just pick up and hanging up a couple of times and then when finally a woman answer and before I even had time to make a question she said "You need to wait more than 10 minutes. I'm busy..." and same thing happen if you decide to go to the store, no way you find somebody with a little courtesy to help you... Looks like they training them with... HOW TO BE RUDE WITH CUSTOMERS 101... Management needs to reminded the employees that they choose to work with customers and this little people are the ones that paid their paycheck...
NEW YORK, NEW YORK -- I have never written a review on a store before; however, after the way Walmart.com handled my order I could not leave this stone unturned. After reserving a Playstation 4 in August, I waited till the console came out which was mid November. When I ordered the console I was told that I will receive it close to launch or several weeks after. I was okay with that knowing that I could have placed the order much earlier to have an earlier date. However not knowing that when I put my credit card information in I had written the wrong expiration date.
Yes I am aware this is my own mistake, but are we not all human? This must have happened to a lot of people or has happened in the past. I'm pretty sure I'm not the only one. Anyway, Walmart does nothing to get in contact with me for my item. Instead they cancel it and I'm out of luck. With such a high demand for this product now I'm out of a PS4 in the holidays for my son and Walmart could only apologize and not do anything about it. Billing never sent any e-mails or called me. They never made an attempt to get the correct information from me. WHY would they, they have plenty of other customers on line for the PS4.
So they kicked me to the curve and did no care one bit if I got it or not. Is that customer care? No type of procedure was in place to make sure the customer item was ship to them. I would not advise anyone to reserve a highly demanded product with them. I would buy elsewhere.