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False Accusation/Unnecessary Physical Conduct
Posted by Jahc on 03/09/2005
GLENDORA, CALIFORNIA -- So I bought my cousins a video game for Christmas. When they opened the box, it contained a stack of index cards held together with a rubber band(to give the box weight). They called me and I went to return the game. When I told the Customer Service Manager she didn't believe me of course, however we went over the story in detail. She said they would have to know which register I used(Told her), when I came in to buy it(Told her), who helped me(Told her and that person happened to be there and remembered me), and then she said they would check on the transaction. Surprise, surprise they couldn't find it. After a bit of a discussion she wrote me a letter saying that I would give them 24 hours to find the records.

After that time I will then be able to come back and receive just the game without box or booklet. She signed and dated it. Just then the Assistant Store Manager came and asked how it was going. I told her I would be back the next day to pick up the game. She asked why I am getting the game I told her what the other manager was doing for me and told her about the letter. She asked if she could see the letter, I took it out of my pocket and before my arm was extended she reached out as fast as she could and ripped the letter out of my hand. Before I could get a word out, she half jogged into the back office and didn't come back out. I talked to the other manager that was helping me and she said she could not replace the letter. Needless to say I was furious.

After waiting patiently for about ten minutes the second manager came back out and asked why I was still here. At that point my voice got loud enough for the people around to hear and she said they called the cops so I should leave. I never once used explicit language or threatened violence. I am in my mid twenties, after telling my family what had happened my father went without me knowing. I don't know what he said but he walked out with a gift certificate for the same amount as the game. I am assuming the age made a difference, but to all I suggest: When you pay for a game, cd, dvd, or computer software, open it up at the counter before you leave just to protect yourself. DO NOT RELY ON THEIR PLASTIC SEAL. I am still bitter and I do not see myself getting over it soon.
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Posted by tander on 2005-03-09:
Interesting, Walmart has dishonest employees too
Posted by G-Man on 2005-03-09:
Never purchase anything that appears to have been open and re-tapes.Most of the time people purchase things just to get a part out of it and then return the item missing parts.Thats the same as stealing if you ask me.Sorry to hear the nightmare you incountered.Next time bring your father are and older person with you..if not for anything other than support and a witness..Signing G-Man (NOLA)
Posted by Limline on 2010-03-19:
I have finally found a story that didnt make me laugh. Its unfortianate that a manager would do this. It would have taken alot for me not to attempt to retrieve my letter back.(at that point the letter belongs to you not anyone else) I have been working at walmart for a while now, and these kinds of rude managers need to be terminated.
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wal mart selling substandard electronics
Posted by Pulsev2 on 01/03/2006
Over the xmas season, I purchased an RCA 14inch flatscreen tv and an 8 bottle wine cooler. TV was D.O.A., exchanged for another which was also defective within 1 hr. of use. Durabrand wine cooler worked for approx. 2 weeks, then also died.
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Posted by ejack053824 on 2006-01-04:
Must be one helluva a party your having trashing your own merchandise.
Posted by Shakra on 2006-01-04:
Walmart has nothing to do with this. It is the manufacturer of items that is at fault. How is WalMart supposed to know your TV wouldn't work? They cannot check every single one. Besides which, I owned a GoldStar (RCA under cover) at one point and it was a piece of crap. Had it fixed four times before I just gave up and got a new TV. I did not buy this at Walmart, either. It can happen anywhere. You are blaming the wrong company.

Posted by Dr. Jeecheroo on 2006-01-04:
Exactly, you're buying from a DISCOUNT RETAILER, where price matters the most. If you want high quality electronics, go to some place like Best Buy.
Posted by tander on 2006-01-04:
Usually when Walmart is selling electronics cheap, it means it's been sitting in a trailor for a couple years.
Posted by miketech on 2006-01-04:
Bash him if you want but I have heard and I believe that Walmart has the buying power to force a manufacturer of otherwise decent products to make a model that looks the same as you could get a Radio Shack or a mom and pop. Say you have a GE model 4100 cordless phone sold at Radio Shack for 49.95 ( I made the model number and price up ) Wal-mart likes it and buys 100,000 of them but they don't want a 49.95 price point Wal-mart wants it down to 39.95. Wal-mart then has GE make a 4100-e cordless phone, some of the electronics might be cheaper, less or a battery, cheaper case maybe. So Ge pumps out 100,000 4100-e phones and unless you know what your looking for you can't tell the difference. Till maybe a few mins out of the box maybe a year or so but not much from Wal-mart is going to go past a year anymore. Don't believe me check into it if your so inclined. Wal-marts stuff is cheaper because it's made cheaper. You can throw K-mart in there too. And not cheaper like it was 5 or 10 years ago, cheap like a carnival toy.
Posted by Jjack on 2006-01-16:
What a bunch of pin-heads. Because a person shops at Walmart you don't have to expect any quality control? I found this post becuase I bought the same wine cooler and it also died after two weeks. I then see a bunch of trailer trash bash the post!!
Posted by miketech on 2006-01-17:
Sorry Jjack considering it's the internet I didn't see anything above I'd consider bashing only the truth. You know these boards are a real Festival of Truth. I was listening to Rush the other day and he was talking about Democrats attacking Wal-mart, something like Wal-mart helps the poor so demos should love them. Then I started thinking ( DANGER ) and Wal-mart is the perfect business. It helps the poor by having low prices, and it makes more people poor by offshoring production and closing local stores. So it creates the demographic it helps so Wal-mart feeds itself and feeds itself well.
Posted by Cacci on 2006-03-04:
I bought the wine cooler also, and within 2 weeks it wont hold a temp! funny thing, there's no warranty info, no product manufacturer or even a contact phone number... Who's doing the product buying/research at Wal-mart these days? Morons?
Posted by pandorawa on 2006-05-27:
I got this wine cooler for my husband in december 05 and it just stopped working 2 weeks ago. It worked for 5 months.
I just called the Walmart I bought it from and even though I dont have the box or manuals any more, they are still willing to take it back and refund my money.
You have to admit they stand behind their products.. or maybe I was just lucky and caught the manager on a good day.
Posted by dolfinfl on 2006-10-18:
I also got the Durabrand wine cooler. It worked for 1 hr after getting it, I returned it to WalMart and got another one and that one worked for 5 months and now completely dead. Walmart will NOT take it back or even give me store credit WITH the receipt. Do NOT buy this product ever!!!!
Posted by kaschacht on 2006-10-18:
I must be "lucky". I got a Durabrand RB-22J1A for X-mas in 2005. About a month ago, it started to sound like the bearings were going out in the fan. Today, I came home and found that nothing was on...no temp display, no light, no fan...nothing. So after reading the posts, I'm assuming that the unit is dead. Here's the bright side, mine lasted 10 months.
Posted by Birch on 2007-01-07:
You get what you pay for. Check out the video, "The High Cost of Low Price" at walmartmovie.com .
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Customer service at Walmart
Posted by Markdc10 on 05/10/2005
BIRMINGHAM, ALABAMA -- On January 7 2005 I purchase a Sony 27 inch flat screen TV from my local Walmart super center. Total price was $429.46. After 3 months the picture began to flicker. I contact the Walmart where I had purchase the set and was told the exchange policy was 90 days but I could bring the set in and they would send it off to be serviced. The next day I unload this pile of junk with the help of friend as it weights well over 200 pounds. Took the set to Walmart only to be told by a different manager that "Whoever told you that was wrong." I supplied the name of the employee/manager on duty and this clown walks away like he could careless. I called Sony to ask if they could offer any help and they informed me the parts are covered but not the labor and directed me to a repair center in my city. No help or even an apology was offered by Walmart. As many have stated they will never set foot in Walmart I will also add that comment. In fact in coming months I expect a nice relationship with the Martha Stewart collection as Kmart having gone through chapter 11 now has a new total respect for the customer. Something Walmart seems to lost. I can tolorate the rude employees, I can tolorate the long lines. However having spent well over $4,000 in the past couple of months on a new computer, DVD/VHS combo not to mention countless DVDs and small ticket items, I cannot and will not tolorate a store manager who views me as someone he can't spend five minutes with to settle a problem. Walmart could careless about the customer. The customer is only right when he exits the store with his major piece of junk he has just purchased. Adios Walmart...I sincerely hope one day you go down that chapter 11 yellow brick road to bankruptcy.
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Posted by Dr. Jeecheroo on 2005-05-10:
We at my3cents.com simply do not care. You see, our site is simply a parody of consumer feedback sites such as planetfeedback.com. Unless you want to be humiliated, I suggest you take your business elsewhere.
Posted by Anonymous on 2005-05-10:
That's not the truth dr. Jdan. Mark10 has a legitimate complaint unlike YOU. Grow up dr. j. Admin. is on to you. Mark10, someone will have something helpful to offer. There are some people on here as you see that just want to see their name(s) on here. Good luck with the Sony. Nice advice doc.
Posted by Dr. Jeecheroo on 2005-05-10:
Well it's certainly not you posting the advice. And the only other people on here are siffer and his other ids.
Posted by Anonymous on 2005-05-10:
I post advice on what I know, dr.j!rk. Which is more than what I can say about you.
Posted by Slimjim on 2005-05-10:
Yeah doc, get off the posters case if you can't be constructive. Besides, why the kudos for planetfeedback? It appears they enjoy handing you your head on a platter as much as anyone here. The parody happens only when you take a complaint from there and copy it here as your own.
Posted by LegalCollector on 2005-05-11:
Dont listen to ole Dr Kevorkian over there, he's still blaming his useless exisitance on Winn-Dixie, so that pretty much sums it up.
Posted by TXRoadTrip on 2005-05-11:
See Doc was right, the morons posted to this review without helping. Nice website Doc, thanks for the link. http://www.planetfeedback.com/consumer/
Posted by TXRoadTrip on 2005-05-11:
You need to contact the manufacturer. They should have a 1-800 # on the warranty card or paper work.
Posted by TXRoadTrip on 2005-05-11:
You can call the 1-800 wal-mart line and complain to them about your problem.
Posted by Anonymous on 2005-05-11:
Txrode, Mark10 already CALLED the manufacturer. The parts were covered but not the labor. Take more time to read and less time trying to "regulate" okay, tax? Mark10 have you found out anything else?
Posted by Anonymous on 2005-05-11:
BTW, tx. Mark10 already did what I would have done and he did it without your "corporate phone numbers" or government agency websites.
Posted by TXRoadTrip on 2005-05-11:
If he pushes the issue he can have them cover it all. Also he should write his State Attorney General http://www.statelocalgov.net
Posted by Anonymous on 2005-05-11:
... I rest MY case. Thank you, tax/tx.
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Walmart and Warranty Logistic service plan
Posted by Mdlongcas on 08/09/2011
PRAIRIEVILLE, LOUISIANA -- Dont waste your time with this plan. we bought this plan and was told that if anything went wrong, the TV would be repaired or replaced, so when the picture on our TV went out we called and were told that they would send a box for us to ship our TV for repair. we did exactly as was told and about two weeks later the TV came back. When we plugged it in instead of a picture, a rainbow of colors came on. the slip inside the box said that no repair was done because the LCD was broken. after numerous calls I was told that nothing will be done because since the box did not appear to be damaged, it was assumed that the fault was ours. If you have this plan let me make a suggestion:TAKE A PICTURE OF YOUR TV BEFORE YOU SHIP IT OFF FOR REPAIR. That way you will have proof that what you say is so, or insist that they come to your house for repair. Better yet, think three times before you buy anything from Walmart and think even more before you buy their service plan.
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Posted by Slimster on 2011-08-09:
I'm of the belief that any "warranty" for anything these days is worth only the paper it's printed on. Your only recourse at this point is to call a local TV repair place and see if they'll diagnose the problem for little or nothing and get a repair estimate.
Posted by Slimjim on 2011-08-09:
Is there such a thing as a local TV repair shop post 1980?
The good news is, the company is Walmart, which is someone who can't hide from you. I would not even consider paying to have this TV repaired when you had an extended warranty. I would demand to see the terms (if you don't already have a copy) of your protection and continue to call them out on it until you get some satisfaction, or they can prove coverage clearly does not apply by the terms of the extended protection.
Of course all this only applies if in fact, you did not damage the set as they claim.
Posted by ChuhBaca on 2011-08-09:
I know that there are some people who have benefited from purchasing an extended warranty, but I'm of the opinion that they're one of the biggest legal scams in existence. Most of the time, you've just thrown money away. Most of the time, you won't need to claim it, and when you do, they try their hardest to deny it.
Posted by Anonymous on 2011-08-09:
The specific issues of the OP's review aside, it would probably be a good thing to check with a local TV repair shop. There are still plenty of them around. (Unless you just plan to discard/recycle it.)

I have a local shop that specializes in warranty work. They'll give you an estimate for the repair, then work with whatever warranty you have to have the warranty cover the costs (it that's apropos at all). If they can't go that route, they'll let you know so that you can decide if you want to shell out for the repairs yourself.

I just had a small $350 TV (less than a year old) repaired for about $50. Well worth the cost vs. buying a new one.

I found the repair shop by going through my local LinkedIn group and asking for suggestions; everyone steered me to them.
Posted by Venice09 on 2011-08-09:
"Better yet, think three times before you buy anything from Walmart and think even more before you buy their service plan."

I'm sorry you had to find that out the hard way.
Posted by Anonymous on 2011-08-09:
good review, pirate +1001
Posted by At Your Service on 2011-08-09:
What a madding experience. This is where you always want to get these extended warranties in writing. Then there's no confusion as to what to expect and no question about what someone may "remember" being said.

I don't like third party warranty programs. To me, I consider them only when they're backed directly by the manufacturer or retailer.
Posted by Venice09 on 2011-08-10:
Consumers should read the warranty before purchasing it, and then make sure they get a copy for their records, together with a receipt. However, that doesn't necessarily mean there will be no problems getting the warranty honored because companies look for every loophole imaginable to weasel out of it.
Posted by HonestForSure on 2011-08-14:
Bad news for all - even the brochures are fuzzy.
If this was damaged during shipping, who's at fault? If there was insurance on the shipment, the company that sent the box with the prepaid label should be able to make a claim for it.

Warranty terms and conditions are in FINE print for a reason - only lawyers can decipher them.

There is no brick and mortar TV extended service plan that covers damage - it wouldn't make sense as TVs are essentially stationary with no moving parts.

FYI- the same company that does the plan for Walmart, does it for Target, Office Depot, Office Max, Lowes (through the 3rd quarter of 2010), Home Depot (Summer 2011 forward) and of course, Best (Worst) Buy. The name of the company is NEW Customer Service Companies.

Year 2 or year 2 and 3 extra warranties are a complete hoax on the consumer because these are the years of least risk. Damage insurance on PORTABLE electronics (i.e. cell phones) is a different issue as you are the sole determinant of whether or not you are at risk.

Studies through the major consumer organizations show that only 2-4% of the major TV brands had a failure over the first four years of usage - this includes the mfr warranty period (most have a year). IF you are one of the few that has a problem after year 1, let the service companies bid for your work - as said above - check peer reviews.
Posted by Erin on 2013-08-07:
I am experiencing a similar issue with a bluray player I purchased from Walmart. I have sent it back 4 times with the same issue. I still haven't been able to receive a new product or refund. The warranty is not worth it. I will never buy another electronic device from Walmart.
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Bad Customer Service in Morning
Posted by Lindayoung11 on 02/18/2014
JACKSONVILLE, FLORIDA -- I go in Walmart in the morning, last month I went to buy a TV, and there were no one working in CS in the morning, so I manager walks by and I stop him and said I would like some help in buying a TV, and said ok I will send someone over. Waited 15 minutes no one came, so I left and went to hhGreg and brought one. So today is my baby birthday, so again went to Walmart on the way home want to get him ipad. So again a manager walks by and stop him and told him I wanted to buy this ipad. He said one moment I will get someone right over here. I waited about 10 mins, walk around and came back still no one, so left. There were another client looking for something in Toys, no one could help her. I think I will find another store to go to in the morning. I think they need to work on there customer service, if you are open in the morning you should have someone in the back willing to help the customer, so I guess I will have to give Kmart a try. There is one cashier that work there in the morning. She does her best to help you, I give her a five star
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Worst Experience Will Not Shop Here Again
Posted by Shannencerio on 02/03/2014
TEMPE, ARIZONA -- I've gone to Walmart on priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15mins for a manager to get to you when you have a complaint Is quite frankly, unprofessional and disrespectful to the customer. Me and my boyfriend, had gone in to purchase world of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item. The employee Daniel said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want? And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And there only response is I'm sorry you will have to come back tomorrow. What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers. After a response like that I demanded talking to a manager and after WAITING 15mins the manager by the name of David finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This Walmart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know oh you will be waiting 20 minutes for someone to get here. This is unbelievable and your employees and management should feel ashamed about the customer service you provide. The many customers behind me heard the whole conversation and we're surprised at what treatment we got. After my experience, I will no longer be shopping at Walmart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.
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Posted by FoDaddy19 on 2014-02-04:
Do you think that perhaps there's a possibility that the manager was very busy covering for the other employees who had called out for the superbowl? And maybe, just maybe that's why it took him 15 minutes to get to you?

Like many department stores, there's not much cross training between departments. I think Daniel was just trying to fill you in on why there wasn't anyone the electronics dept. With that said, they should've been able to ring you up at the checkout.

What did David the manager have to say exactly in response to your compliant. Your review sort of glosses over that. But, it's a very relevant part of the review.

Walmart isn't known for great customer service, so it's best just to have pretty low expectations from the get go. Frankly getting a manager to respond to you in 15 minutes when the store is apparently grossly understaffed isn't bad by Walmart standards.

Also, you can purchase WoW online and just download it directly from Blizzard. You don't need a physical copy of the game, once you setup your Battle.net account (which is required) you can download the client software again any time you need it.

Posted by Shayen on 2014-02-04:

Did it ever occur to you that the manager was assisting other customers, either on the phone or elsewhere in the store? And, that those customers were just as deserving of service as you?
Posted by Paul on 2014-02-05:
WalMart is known for worst-in-class customer service, which is what you got. I try hard not to shop there, but when I do I lower my expectations to a notch above being abused.
Posted by Weedwhacked on 2014-02-05:
I doubt you really have the "power" to stop your friends and family from shopping there. Just say that you are no longer going to shop there.
Posted by yoke on 2014-02-05:
There is NO excuse for how the op was treated. Hopefully all those that called out will be fired.
But I will say, that getting a manager within 15 minutes is really good for walmart. The walmart near us the manager will not deal with customers. He is always "on the phone". My suggestion is to contact Bentonville and let them know what happened. They will then contact the GM and you will get a phone call back. That is the only way I ever dealt with walmart when I shopped there.

Posted by CrazyRedHead on 2014-02-05:
Go online and purchase World of Warcraft and download it. If you don't like the response time of this Walmart then you won't like the response time of WOW, it can take them a day and a half to answer you, sometimes longer.
Posted by Cwazychicken on 2014-02-06:
I find it funny how people get all excited over super bowl like it is an official holiday. I say if you have a job and you need to work, superbowl isn't that important and the work should hire other people incase if thats the case. But im not a football fan so thats why. OR if people must take the day off, find some temp workers.....
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Worst Customer Service! No Customer Service When You Need It
Posted by Jonigs6080 on 01/03/2014
TEMPE, ARIZONA -- I was shopping with my daughter for a video and I saw the guy at electronics busy talking to a couple. Their phone was ringing off the hook. Not enough help. Another lady was waiting in line for help. I asked the closest employee I could see for help. He just told me to go to electronics. I did. But there was no one else to help. Why couldn 't that one employee take two minutes of his time to help me? Even if it wasn't his work area.

That's why I like shopping at Target. They have people who ask if you need help before you need it. We were only there cause my daughter had gotten a gift card for Christmas.
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Exceptional, Helpful,and Very Good,
Posted by Mkstonehouse on 01/01/2014
PETOSKEY AND CHEBOYGAN, MICHIGAN -- Just wanted to say that my Christmas Walmart experience was wonderful!!! We started by going to Walmart in Cheboygan Michigan on Thanksgiving night to get the I pad mini that was advertised , got there and we were in and out with our purchases in 35 minutes! Super helpful employees! Thank you! Then I went to Walmart in Petoskey Michigan at 5 am on the 23 rd of December and was in an out in 45 minutes! Found everything on my list and had time to chat with the cashier who really seemed to enjoy her job! I have become a loyal Walmart customer because of this experience! Thank you to the people who work at Walmart for making it such a great experience !
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Walmart Travels Faster Than Speed of Light
Posted by Dia_ali on 12/27/2013
HATTIESBURG, MISSISSIPPI -- Here is my 12/27/2013 email to Walmart. Enjoy!
From my recent experience, I know that contacting you will not do me any good; you will just give me one of your prepared useless answers. I just wonder what has happened to My Old Reliable Walmart!!
Here is some info about my LAST ORDER:
Order date: 11/29/2013
Order #: ********-352602
On transit from Brookhaven, MS to Hattiesburg, MS (distance of 83 Miles / 134 Km) since 12/19/2013 09:21 AM.

I am just wondering so pls do not bother replying to this email.
Have a happy New Year,
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Posted by clutzycook on 2013-12-30:
You may want to check with the shipping company. I think Walmart primarily uses FedEx.
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Failure to Accept Faulty TV
Posted by Gnmayatt on 10/26/2013
MERIDIAN, MISSISSIPPI -- Lightning struck our house in July and we had to replace many of our appliances - all of our TVs. We bought a Vizio ($511) from Walmart on Hwy 19 in Meridian, MS. We thought we had a 90 day return program.

We were not interested in returning the TV, because we like Vizio. We do not play tapes or DVDS very often. Recently, we decided to play a tape (color) and a DVD (color) in our tape player. It was in black and white. We replaced the tape player and it was still in black and white. Several people checked the TV and told us it was something faulty with the TV. Today we tried to return the TV and Walmart would not accept it telling us there was a 15 day period of time.

Do you know how we can solve this problem? We are stuck with a TV that costs $511.
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Posted by FoDaddy19 on 2013-10-28:
Most major retailers have a 14 or 15 day return policy on electronics, some of the private club stores have a better return policy though. After the return policy timeframe has elapsed , then you're dealing with the manufacterer, I would suggest contacting Vizo and explaining the problem you're having, it might just be a setting that that needs adjustment, if the unit is faulty then Vizo should repair or replace the unit.
Posted by clutzycook on 2013-10-28:
If you read walmart's return policy, electronics have a shorter return policy window than other items.
Posted by Ponie on 2013-10-28:
I've never purchased electronics or appliances from Walmart so have no idea of their return policy on this type item. This would be printed on your receipt. If it shows 15 days, then it's beyond the return period and you would probably have to return it to the manufacturer for replacement/repair.

BTW, why did you wait so long to test the performance of the tape/DVD players? When I purchase anything of such value, I try out each and every feature just about the minute I bring it home.
Posted by Cwall on 2014-02-04:
If your home was struck by lightning and damage done to your electronics as a result homeowners or apartment insurance may be the way to go. Otherwise contacting the manufacturer. Most electronics and all TV's come with warranty registration cards in the box.
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