[X]

Wal-Mart Electronics

Star Star Empty star Empty star Empty star
1.9 out of 5, based on 11 ratings and
35 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Wrongfully Detained and Intimidated by Wal-Mart Security
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- On January 11th 2013 I purchased a television from Wal-mart. Paid for it in cash $200.00 and the rest on my debit card.

As I was walking away from the cashier’s desk the box came open at the bottom, I asked an employee if I could exchange it; as I was right in front of the display that I originally picked it up from to purchase it, she told me to go back to the desk. I went back to the cashier that sold me the television and explained that the box ripped open at the bottom and would like to exchange it since I didn’t know if anything might have fallen out and could be missing some parts.

The cashier that sold me the television took it and told me to get another one from the display pile. I asked if I needed to come back to her with it and she said no, just get another one you have your receipt. I did just that.

As I was walking out of the store two aggressive and forceful Wal-mart employees accosted me in the foyer and told me to get back inside. I showed them the receipt and explained what happened. They got rough and scared me and ordered me back into the store and directed me to the service desk and told me not to move or go anywhere and left. The Service desk employee asked me what was going on…… I again explained to the service desk what went down, she was confused and thought that I was bringing it back in for a refund or exchange. Now, I reiterated the event and she told me to go back to the cashier and retrieve the original purchase and bring it back to her. Made no sense to me but I complied. I told the cashier that the front desk wanted that original television, she replied that she checked its contents and no parts were missing and re-taped it and put it back on display. She took me there and showed me which one it was.

I took it back to the service desk. The employee opened it and checked its contents to see if I had put anything inside either box, the original purchased one and the one I was stopped at the door with. She then cleared me and I left the store and put the television in my vehicle. I was livid by now.

I returned to the store and asked to speak to the manager. Again went through the story and he apologized and assured me that he will have a talk with his security and gave me a $50.00 gift card for my troubles and humiliation.

I contact Wal-mart immediately upon returning home via their web site with this encounter, abuse of power, wrongful detention and intimidation and right down threatening. I never received a response. Few days later repeated the web site contact and again no response. I have tried to contact Wal-mart ever since on a few occasions fruitlessly. I finally posted my complaint on Face Book and on their advertising site and received an acknowledgement and that someone will contact me. Nothing yet.
     
Read 8 RepliesAdd reply

User Replies:

Susan on 2013-08-14:
This incident occurred 7 months ago and I'm curious exactly what you are expecting Walmart to do about it now.
cyttampa on 2013-08-14:
Did you read the last paragraph Susan?
yoke on 2013-08-14:
It's to bad that when you were brought in by the security idiots you didn't just ask for a refund of the TV and gone to a place that appreciates their customers.
aa11045 on 2013-08-15:
Store security is not law enforcement. If they touch you when you haven't take anything then that is an assault charge. They are not detectives and can't force you into a little room for questioning either.
CrazyRedHead on 2013-08-16:
You should always get a new receipt for the merchandise after exchanging it. If you have trouble later on the receipt won't match up to your TV and there is nothing that they can/will do for you.
cyttampa on 2013-08-17:
You're obsolutly right "CrazyRedHead" Thank you.
Raenewport on 2013-08-24:
Something similar happened to me and my friend, we no longer go there cuz we were always fallowed and it was very harassing
Janis on 2013-09-13:
The manager apologized and gave you $50 store credit...what more do you want, seriously?
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Experience Will Not Shop Here Again
Posted by on
Rating: 1/51
TEMPE, ARIZONA -- I've gone to Walmart on priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15mins for a manager to get to you when you have a complaint Is quite frankly, unprofessional and disrespectful to the customer. Me and my boyfriend, had gone in to purchase world of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item. The employee Daniel said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want? And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And there only response is I'm sorry you will have to come back tomorrow. What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers. After a response like that I demanded talking to a manager and after WAITING 15mins the manager by the name of David finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This Walmart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know oh you will be waiting 20 minutes for someone to get here. This is unbelievable and your employees and management should feel ashamed about the customer service you provide. The many customers behind me heard the whole conversation and we're surprised at what treatment we got. After my experience, I will no longer be shopping at Walmart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.
     
Read 7 RepliesAdd reply

User Replies:

FoDaddy19 on 2014-02-04:
Do you think that perhaps there's a possibility that the manager was very busy covering for the other employees who had called out for the superbowl? And maybe, just maybe that's why it took him 15 minutes to get to you?

Like many department stores, there's not much cross training between departments. I think Daniel was just trying to fill you in on why there wasn't anyone the electronics dept. With that said, they should've been able to ring you up at the checkout.

What did David the manager have to say exactly in response to your compliant. Your review sort of glosses over that. But, it's a very relevant part of the review.

Walmart isn't known for great customer service, so it's best just to have pretty low expectations from the get go. Frankly getting a manager to respond to you in 15 minutes when the store is apparently grossly understaffed isn't bad by Walmart standards.

Also, you can purchase WoW online and just download it directly from Blizzard. You don't need a physical copy of the game, once you setup your Battle.net account (which is required) you can download the client software again any time you need it.

Shayen on 2014-02-04:
>>>

Did it ever occur to you that the manager was assisting other customers, either on the phone or elsewhere in the store? And, that those customers were just as deserving of service as you?
Paul on 2014-02-05:
WalMart is known for worst-in-class customer service, which is what you got. I try hard not to shop there, but when I do I lower my expectations to a notch above being abused.
Weedwhacked on 2014-02-05:
I doubt you really have the "power" to stop your friends and family from shopping there. Just say that you are no longer going to shop there.
yoke on 2014-02-05:
There is NO excuse for how the op was treated. Hopefully all those that called out will be fired.
But I will say, that getting a manager within 15 minutes is really good for walmart. The walmart near us the manager will not deal with customers. He is always "on the phone". My suggestion is to contact Bentonville and let them know what happened. They will then contact the GM and you will get a phone call back. That is the only way I ever dealt with walmart when I shopped there.

CrazyRedHead on 2014-02-05:
Go online and purchase World of Warcraft and download it. If you don't like the response time of this Walmart then you won't like the response time of WOW, it can take them a day and a half to answer you, sometimes longer.
Cwazychicken on 2014-02-06:
I find it funny how people get all excited over super bowl like it is an official holiday. I say if you have a job and you need to work, superbowl isn't that important and the work should hire other people incase if that's the case. But I'm not a football fan so that's why. OR if people must take the day off, find some temp workers.....
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Buy Your TV at Best Buy Not Walmart
Posted by on
Rating: 1/51
NORTH READING, MASSACHUSETTS -- Well just a quick story about Walmart. Have shopped there for years with no issue in customer service.
Our television broke down two days after tax free weekend (that's just how my luck rolls). I went to Walmart and saw a Sanyo television for $498.00. I told the sales person that I wanted that model. She returned from the warehouse to say they didn't have that model in stock and then tried to upsell me to a more expensive model. I said no thank you and that that price was as high as I could go.

She told me to wait and went back to the warehouse and came out with an Emerson model. This TV was not displayed nor did it have a price marked on the floor. I purchased that Television for the $498.00 and added on a 4 year protection plan. I got it home, hooked it up and it works fine.

I decided to check online at Walmart to see what they charged for that model since it wasn’t advertised in the store even though they had it there. Turns out it was a clearance item for $448.00. I returned to the store and pointed out the discrepancy. They replied that they did not match the online price.

That in itself is a point, however they didn’t have a price ANYWHERE for this television except online. It obviously had been clearance marked and cleared from the store as well since it wasn’t on the floor and there was just one more in the back. Now I have worked in retail and know that employees can move items off the floor for their own purchase. It isn’t too far of a leap to see that the store sold these units at clearance and one was put aside for an employee.

So at the store I told the manager that the way it works out is that I could return the TV for a full refund, order it online and have it shipped free to my home for fifty dollars less than what I paid at the store. I asked her how in the world that makes any sense. She replied “Well go do that then.”
So I contacted Walmart corporate by phone and they never replied. I then emailed them and they replied back the same thing that the manager did.

End result – Walmart charged me full price for a clearance television without disclosure of the marked down price. I can’t return the television now because corporate said there was a 7 day limit on that and they took longer than that to respond to me.
My advice. Take any price you find on electronics at Walmart and run over to Best Buy. I am certain they will match it. I should have done that in the first place
     
Read 3 RepliesAdd reply

User Replies:

cmthru on 2013-08-28:
BB will not match the Walmart item simply because even though they they may look identical the model numbers will be not the same.

BTW that Emerson is now priced at $428. I'd have returned the one you bought and order it online. Worth it to save the $70.
John Nicholson on 2013-08-28:
The old saying "you snooze, you lose" applies. You waited far too long to return it and order online as you threatened. You did not. Thus, you over paid for a telly. Not a real serious problem in the scheme of things. I question why you or anyone would grace the doors of WalMart with your presence but that's just me. As for Best Buy, I would buy anything there with extreme caution. They may not be around to do anything for you in the months to come if what I see in the financial papers is true. Remember Circuit City?
smalldog on 2013-09-30:
I have over 10 years with walmart. Even though I don't agree with some (most) of the decisions they come up with, they have a great return policy. All tv's have a 90 day return policy. Our store manager allows us to match walmart.com's price if it is the same thing. Even if someone orders from walmart.com as a pick up today and the price in the store happens to be less than the online price, the customer automatically gets the difference refunded to their account. So I don't know which walmart you went to, but a call to the home office should have taken care of you, the customer.
Close commentsAdd reply
Walmart and Warranty Logistic service plan
Posted by on
PRAIRIEVILLE, LOUISIANA -- Don't waste your time with this plan. we bought this plan and was told that if anything went wrong, the TV would be repaired or replaced, so when the picture on our TV went out we called and were told that they would send a box for us to ship our TV for repair. we did exactly as was told and about two weeks later the TV came back. When we plugged it in instead of a picture, a rainbow of colors came on. the slip inside the box said that no repair was done because the LCD was broken. after numerous calls I was told that nothing will be done because since the box did not appear to be damaged, it was assumed that the fault was ours. If you have this plan let me make a suggestion:TAKE A PICTURE OF YOUR TV BEFORE YOU SHIP IT OFF FOR REPAIR. That way you will have proof that what you say is so, or insist that they come to your house for repair. Better yet, think three times before you buy anything from Walmart and think even more before you buy their service plan.
     
Read 10 RepliesAdd reply

User Replies:

Slimster on 2011-08-09:
I'm of the belief that any "warranty" for anything these days is worth only the paper it's printed on. Your only recourse at this point is to call a local TV repair place and see if they'll diagnose the problem for little or nothing and get a repair estimate.
Slimjim on 2011-08-09:
Is there such a thing as a local TV repair shop post 1980?
The good news is, the company is Walmart, which is someone who can't hide from you. I would not even consider paying to have this TV repaired when you had an extended warranty. I would demand to see the terms (if you don't already have a copy) of your protection and continue to call them out on it until you get some satisfaction, or they can prove coverage clearly does not apply by the terms of the extended protection.
Of course all this only applies if in fact, you did not damage the set as they claim.
ChuhBaca on 2011-08-09:
I know that there are some people who have benefited from purchasing an extended warranty, but I'm of the opinion that they're one of the biggest legal scams in existence. Most of the time, you've just thrown money away. Most of the time, you won't need to claim it, and when you do, they try their hardest to deny it.
Anonymous on 2011-08-09:
The specific issues of the OP's review aside, it would probably be a good thing to check with a local TV repair shop. There are still plenty of them around. (Unless you just plan to discard/recycle it.)

I have a local shop that specializes in warranty work. They'll give you an estimate for the repair, then work with whatever warranty you have to have the warranty cover the costs (it that's apropos at all). If they can't go that route, they'll let you know so that you can decide if you want to shell out for the repairs yourself.

I just had a small $350 TV (less than a year old) repaired for about $50. Well worth the cost vs. buying a new one.

I found the repair shop by going through my local LinkedIn group and asking for suggestions; everyone steered me to them.
Venice09 on 2011-08-09:
"Better yet, think three times before you buy anything from Walmart and think even more before you buy their service plan."

I'm sorry you had to find that out the hard way.
Anonymous on 2011-08-09:
good review, pirate +1001
At Your Service on 2011-08-09:
What a madding experience. This is where you always want to get these extended warranties in writing. Then there's no confusion as to what to expect and no question about what someone may "remember" being said.

I don't like third party warranty programs. To me, I consider them only when they're backed directly by the manufacturer or retailer.
Venice09 on 2011-08-10:
Consumers should read the warranty before purchasing it, and then make sure they get a copy for their records, together with a receipt. However, that doesn't necessarily mean there will be no problems getting the warranty honored because companies look for every loophole imaginable to weasel out of it.
HonestForSure on 2011-08-14:
Bad news for all - even the brochures are fuzzy.
If this was damaged during shipping, who's at fault? If there was insurance on the shipment, the company that sent the box with the prepaid label should be able to make a claim for it.

Warranty terms and conditions are in FINE print for a reason - only lawyers can decipher them.

There is no brick and mortar TV extended service plan that covers damage - it wouldn't make sense as TVs are essentially stationary with no moving parts.

FYI- the same company that does the plan for Walmart, does it for Target, Office Depot, Office Max, Lowes (through the 3rd quarter of 2010), Home Depot (Summer 2011 forward) and of course, Best (Worst) Buy. The name of the company is NEW Customer Service Companies.

Year 2 or year 2 and 3 extra warranties are a complete hoax on the consumer because these are the years of least risk. Damage insurance on PORTABLE electronics (I.e. cell phones) is a different issue as you are the sole determinant of whether or not you are at risk.

Studies through the major consumer organizations show that only 2-4% of the major TV brands had a failure over the first four years of usage - this includes the mfr warranty period (most have a year). IF you are one of the few that has a problem after year 1, let the service companies bid for your work - as said above - check peer reviews.
Erin on 2013-08-07:
I am experiencing a similar issue with a bluray player I purchased from Walmart. I have sent it back 4 times with the same issue. I still haven't been able to receive a new product or refund. The warranty is not worth it. I will never buy another electronic device from Walmart.
Close commentsAdd reply
Misleading advertising: Don't believe everything you see on TV!
Posted by on
WINDER, GEORGIA -- The Winder, Ga, store is a total shame to the name of Sam Walton, and I feel sure all Wal-Mart stores are the same. Our country is in a total mess and Wal-Mart is one of the causes for the decline. The majority of merchandise sold there comes from China, where workers are paid only a few cents a day to manufacture. An item that costs Wal-Mart a total of 5 cents may be sold in the U.S. store for $14.99. If that same item was manufactured in the U. S., it might cost Wal-Mart $3, but the jobs would stay in the U.S. and they could still sell that product for $14.99. The executives are greedy and continue to come up with ways to sell inferior products made by foreign countries to consumers in the U.S. and increase their profit margin, giving little or no thought to the Chinese workers or the Americans who are struggling with job losses and ever-rising prices on gas, taxes, etc. They are only concerned with how much money goes into their own pockets. They do not care about our concerns and struggles. They are greedy, heartless, untouchable predators. You think you are getting a great deal at Wal-Mart? Think again. I have been doing my own research by tracking prices between Ingles Supermarket in Auburn, Ga, and Wal-Mart in Winder. For 4 weeks running, I have saved from $12 to $26 on exactly the same items purchased from Ingles when compared to Wal-Mart. Also, I used to go to Wal-Mart for generic cold remedies, pain relievers, etc. Generics were not available on my last 3 trips to Wal-Mart for the Equate brand multi-symptom cold tablets or Equate mucus relief. When I finally located an associate to ask if they were out of the products or if they discontinued the items, the associate did not understand the question and stated she would go get someone else. She had not returned after 15 minutes so I left my cart of selections in the middle of the isle and walked out of the store. Rite-Aid was nearby so I bought the items I needed there, where store brands and generics are available at a very low cost. There is something else I have noticed for almost a year. GV canned vegetables are consistently higher than name brands; same goes for GV sugar...higher than name brand. More often than not, the "economy" size of a product is more expensive per unit than the smaller sizes. What's up with that? My main complaint here is that Wal-Mart advertising is misleading and wrong. You cannot save $$ at Wal-Mart in the real world, although they pay lower wholesale prices than most any other retailer. They raise prices on items that sell, and lower prices on items that don't sell. Quite backward, don't you think? Not for the predators who think we consumers are sheep who can be "fed and led". They feed us BS and lead us into their traps. Not me, not anymore.
     
Read 13 RepliesAdd reply

User Replies:

bargod on 2009-10-23:
Not quite sure what your talking about. I shop there all the time and save a ton of money compared to all the other stores.
tnchuck100 on 2009-10-23:
I, too, have noticed many times the larger sizes actually cost more per unit than the smaller sizes. Exactly opposite of what you would expect.

What I find even more annoying is when they have two similar products and one is priced per pound and the other per ounce. Simply to make it more difficult to compare.

But that is how marketing works. Charge as much as you can get away with and provide as little product as you can get away with.

What ever happened to a pound of coffee?
DebtorBasher on 2009-10-23:
12 oz packs of bacon instead of a pound...and it's hard to find a five pound bag of sugar anymore.
SteveWiginowski on 2009-10-23:
There are many many many costs that you're not factoring in. It costs money to rent/lease/own buildings. It costs money for each employee. It costs money to have every item shipped from one place to another. More money for the computers, computer systems, etc. It's not as simple as costing a few cents to make, then charging $14.99 for the item.
Anonymous on 2009-10-23:
"You don't save more money at Wal-Mart."

Compared to the other place I do grocery shopping at (when I'm not near a Walmart) and getting the exact same things... yes I do.
Anonymous on 2009-10-23:
That's what they are in business for, to make a profit. Yes I do agree they should do something to keep jobs in the U.S. but it's not going to happen if manufacturing is much cheaper somewhere else.
Anonymous on 2009-10-23:
The shine is starting to tarnish on the wal*mart star for me. Increasingly they're selling nothing but junk. I used to be a big walmart junkie but I hardly go there anymore.
Anonymous on 2009-10-23:
People want cheap, then gripe when they get it.

I may work at Wally, but I also shop there. I get my trusty little newspaper ads out and price match, use coupons and bargain shop. I can save $150-300 every month by taking 20 minutes couponing and sales adding.

As for costs, honey, open your own store and pay the bills Wally pays. Then come back and tell me how you can do it better.

You blame Walmart for the economy? WHY the heck are people shopping there then? YOU WANT IT CHEAP. But you also want to spout off the immorality of it while you shop there. Can I say pot meet kettle??
Slimjim on 2009-10-23:
I find not a single point of this review to have any factual basis. No store guarantees to be the lowest price on every single item they sell.
Anonymous on 2009-10-23:
Can you specifically name one item that costa a nickel to make, that WM sells for $14.99?
Anonymous on 2009-10-23:
Someone (Rita) has WAY too much time on their hands!
bcd on 2009-10-23:
RE: “They raise prices on items that sell, and lower prices on items that don't sell. Quite backward, don't you think?”

No, that’s not backward. It’s called supply and demand. It’s not a new concept.
Anonymous on 2009-10-23:
"They raise prices on items that sell, and lower prices on items that don't sell. Quite backward, don't you think?"

A majority of retail stores do that. If it doesn't sell, the only way they'll get rid of it is by lowering the price. As soon as those suckers go on clearance, they're all gone... they become the new hotness.
Close commentsAdd reply
Who Is Responsible For Unmatched Bar Codes?
Posted by on
LAS VEGAS, NEVADA -- I drove to Vegas from Los Angeles to celebrate my daughters six birth-day. For her gift, I bought a portable DVD player and an electronic learning tool from a Wal-Mart store near Henderson (LV).

The next morning, I was told by my X that our child has both gadgets, and that I better return the portable DVD player and the electronic learning tool.

Before I head back to Los Angles, I drove to Henderson to return these two electronic gadgets. The clerk opened the box for the portable DVD player and checked it thoroughly, to inform me that the bar code on the DVD player does not match with the bar code on the box.

I said, no no no, you're not going to do this on me. I proceeded to tell the clerk that, what she is saying about the bar codes not matching is tantamount to alleging that I am returning something else. Without saying anything to what I have asserted, she called the manager of that department.

The manager stayed on the same reasoning mode and averred that the codes do not match. I told the manager, deductively speaking then, I have purposely drove all the way from Los Angeles to swindle Wal-Mart, by replacing something that which I haven't bought. And, I proceeded asking the manager to check the portable DVD player. He asked why? I replied by saying, if it doesn't work, and, if it is not as new as it should be for any reason, I will then be willing to take the loss.

The manager went back to his initial argument that the bar codes do not match. At this point, my voice changed and I asked the manager, who does he think is at fault for having unmatching bar codes? Is it me or Wal-Mart? He could not answer my question. I then proceeded to tell the manager, I think this is one of the ways how Wal-Mart rejects its customers from returning certain items. He didn't say anything, and I proceeded to mumble a curse word, pointing it at Wal-Mart. That was what I had in mind.

The manager went through the roof. I then told him to take it easy, and that, he cannot make me shut my mouth unless he is an idiot who is taking a curse for a crime. "get out of my store...get out..."

Hey, I didn't know you were this idiotic, this is not your store, and you don't even make the money that you could have, had Wal-Mart been fair. The idiot manager start calling securities from every angle hoping that I would do something stupid. I can only curse...and I did.

Some of you might have the same experience. If you had, please reply so that we can do something about this unfair practice.

I will never ever again shop at Wal-Mart, and I will be as active as I can to convince people to go shop from small stores.

May God save America from Wal-Mart

Adal
     
Read 6 RepliesAdd reply

User Replies:

pierced_guy on 2009-03-07:
Wal-Mart is known for stunts like these. My mom works there and half the stuff she tells me makes me go :|. Like her working a crap load of over time and running register when she's strictly a greeter but she is scared to open her mouth because she's seem people get fired for crap like that. It makes me ill when we have to go there... If you have the receipt, and if there's another store in the area go to that one. They had a guy at the one here switch bar codes on everything he bought until they caught on. Now they are very strict with stuff like this. Leave it to someone stupid to ruin it for everyone. I highly dislike this company but with the current status of..well.. the economy it's all we have, aside from online, then you have to pay shipping. Good luck!
Starlord on 2009-03-08:
While I do not uderstand drivving from LA to Vegas to celebrate one's daughter's sixth birthday, that is not cogent to the review. Every walMart I have been in for the last few years has high ticket items such as you describe wrapped in a security device that is removed at the check-out. If the bar codes don'tmatch, it was somethinng that had to have happened before it got to the store level. It sounds like you became loud and abusive over this occurrence. This could have been handled better on both sides. I really would like to hear WalMart's side of this. There are usually at least two sides to every argument.
HeatherMarie on 2009-03-30:
I have had an incodent like that we bought oru son who is 5 a dvd player, and it did not work, so I brought it back and the manager was called! I was told the bar coads did not match, and it was not there product I was trying to exchange, HOWEVER IT WAS AN ONLY WALMART BRAND!!!!! no one else carrys that brand! only walmart!!! GO FIG!!! I told them to expect a call from my lawer after about an hour of basically being told I was a thif and a liar!!! they finally exchanged it only because I pulled 5 more off the shelf and none of the bar codes matched!!!!
Anonymous on 2009-06-15:
Heather, what brand is that? Durabrand is the only electronic house brand they have.
Frenchie on 2009-06-16:
This thread is old but since LadyScot just posted I will answer it:
Wall-Mart has various brands that you might call house brands but you can buy Durabrand in other stores. It is mad by Funai that makes a ton of electronics under various names.
I am not sure what you mean by the bar code? -- Are you talking about the serial # that is usually registered when these DVD players are bought (not always) and a store can check the item real quick. That is usually how they check for the serival # is on the item and also on the box.
Some facts just aren't in this post to allow me to give you accurate information.
Regardless profanity never solves anything and I will stick my neck out and say you created some of this problem
Anonymous on 2009-06-16:
That is true...The seriel number is recorded when purchased. Odd that it wouldn't match the box though..If this is a recurring problem sounds like it comes from the manufacturer. We aren't in the habit of opening boxes and switching electronics because we are bored.
Close commentsAdd reply
StarStarStarEmpty StarEmpty Star
Bad Customer Service in Morning
Posted by on
Rating: 3/51
JACKSONVILLE, FLORIDA -- I go in Walmart in the morning, last month I went to buy a TV, and there were no one working in CS in the morning, so I manager walks by and I stop him and said I would like some help in buying a TV, and said OK I will send someone over. Waited 15 minutes no one came, so I left and went to hhGreg and brought one. So today is my baby birthday, so again went to Walmart on the way home want to get him ipad. So again a manager walks by and stop him and told him I wanted to buy this ipad. He said one moment I will get someone right over here. I waited about 10 mins, walk around and came back still no one, so left. There were another client looking for something in Toys, no one could help her. I think I will find another store to go to in the morning. I think they need to work on there customer service, if you are open in the morning you should have someone in the back willing to help the customer, so I guess I will have to give Kmart a try. There is one cashier that work there in the morning. She does her best to help you, I give her a five star
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Customer Service! No Customer Service When You Need It
Posted by on
Rating: 1/51
TEMPE, ARIZONA -- I was shopping with my daughter for a video and I saw the guy at electronics busy talking to a couple. Their phone was ringing off the hook. Not enough help. Another lady was waiting in line for help. I asked the closest employee I could see for help. He just told me to go to electronics. I did. But there was no one else to help. Why couldn 't that one employee take two minutes of his time to help me? Even if it wasn't his work area.

That's why I like shopping at Target. They have people who ask if you need help before you need it. We were only there cause my daughter had gotten a gift card for Christmas.
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Exceptional, Helpful,and Very Good,
Posted by on
Rating: 5/51
PETOSKEY AND CHEBOYGAN, MICHIGAN -- Just wanted to say that my Christmas Walmart experience was wonderful!!! We started by going to Walmart in Cheboygan Michigan on Thanksgiving night to get the I pad mini that was advertised , got there and we were in and out with our purchases in 35 minutes! Super helpful employees! Thank you! Then I went to Walmart in Petoskey Michigan at 5 am on the 23 rd of December and was in an out in 45 minutes! Found everything on my list and had time to chat with the cashier who really seemed to enjoy her job! I have become a loyal Walmart customer because of this experience! Thank you to the people who work at Walmart for making it such a great experience !
     
Read 0 RepliesAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Failure to Accept Faulty TV
Posted by on
Rating: 2/51
MERIDIAN, MISSISSIPPI -- Lightning struck our house in July and we had to replace many of our appliances - all of our TVs. We bought a Vizio ($511) from Walmart on Hwy 19 in Meridian, MS. We thought we had a 90 day return program.

We were not interested in returning the TV, because we like Vizio. We do not play tapes or DVDS very often. Recently, we decided to play a tape (color) and a DVD (color) in our tape player. It was in black and white. We replaced the tape player and it was still in black and white. Several people checked the TV and told us it was something faulty with the TV. Today we tried to return the TV and Walmart would not accept it telling us there was a 15 day period of time.

Do you know how we can solve this problem? We are stuck with a TV that costs $511.
     
Read 4 RepliesAdd reply

User Replies:

FoDaddy19 on 2013-10-28:
Most major retailers have a 14 or 15 day return policy on electronics, some of the private club stores have a better return policy though. After the return policy timeframe has elapsed , then you're dealing with the manufacterer, I would suggest contacting Vizo and explaining the problem you're having, it might just be a setting that that needs adjustment, if the unit is faulty then Vizo should repair or replace the unit.
clutzycook on 2013-10-28:
If you read walmart's return policy, electronics have a shorter return policy window than other items.
Ponie on 2013-10-28:
I've never purchased electronics or appliances from Walmart so have no idea of their return policy on this type item. This would be printed on your receipt. If it shows 15 days, then it's beyond the return period and you would probably have to return it to the manufacturer for replacement/repair.

BTW, why did you wait so long to test the performance of the tape/DVD players? When I purchase anything of such value, I try out each and every feature just about the minute I bring it home.
Cwall on 2014-02-04:
If your home was struck by lightning and damage done to your electronics as a result homeowners or apartment insurance may be the way to go. Otherwise contacting the manufacturer. Most electronics and all TV's come with warranty registration cards in the box.
Close commentsAdd reply
Top of Page | Next Page >