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Wal-Mart Electronics Consumer Reviews - Page 2

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Worst Experience - Will Not Shop Here Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPE, ARIZONA -- I've gone to Wal-Mart on Priest & Elliot for many years and never have had a problem until tonight, I never have dealt with such a bad attitude in a manager. When it takes 15 mins for a manager to get to you when you have a complaint is quite frankly, unprofessional and disrespectful to the customer. Me and my boyfriend, had gone in to purchase World of Warcraft, when we went purchase it there was no employee to be found in the electronics area which meant we had to purchase it in the front. Well this is a inconvenience to us when your employees don't know how to ring up an item.

The employee ** said this is the worst night to come in and purchase something because everyone called out for the Super Bowl. First of all, what does that have to do with me purchasing what I want? And second of all, if the employees all called out why aren't all the employees knowledgeable enough to ring in a specific item? And their only response is "I'm sorry. You will have to come back tomorrow." What kind of customer service are YOUR employees being taught? You all need to take a class if this is what you're providing for your customers.

After a response like that I demanded talking to a manager and after WAITING 15 mins the manager by the name of ** finally arrives and has no interest in what he have to say, does not apologize and just says have a great night! This Wal-Mart is outrageous. Upon waiting for the manager to arrive, the customer behind us had a similar story and let us know, "Oh you will be waiting 20 minutes for someone to get here."

This is unbelievable and your employees and management should feel ashamed about the customer service you provide. The many customers behind me heard the whole conversation and we're surprised at what treatment we got. After my experience, I will no longer be shopping at Wal-Mart and that goes for many friends and family as well as the customers behind us. I expected a sincere apology and something done to resolve this issue but of course that was not done.

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Buy Your TV at Best Buy Not Wal-Mart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH READING, MASSACHUSETTS -- Well just a quick story about Wal-Mart. Have shopped there for years with no issue in customer service. Our television broke down two days after tax free weekend (that's just how my luck rolls). I went to Wal-Mart and saw a Sanyo television for $498.00. I told the sales person that I wanted that model. She returned from the warehouse to say they didn't have that model in stock and then tried to upsell me to a more expensive model. I said no thank you and that that price was as high as I could go.

She told me to wait and went back to the warehouse and came out with an Emerson model. This TV was not displayed nor did it have a price marked on the floor. I purchased that Television for the $498.00 and added on a 4 year protection plan. I got it home, hooked it up and it works fine. I decided to check online at Wal-Mart to see what they charged for that model since it wasn't advertised in the store even though they had it there. Turns out it was a clearance item for $448.00. I returned to the store and pointed out the discrepancy. They replied that they did not match the online price.

That in itself is a point, however they didn't have a price ANYWHERE for this television except online. It obviously had been clearance marked and cleared from the store as well since it wasn't on the floor and there was just one more in the back. Now I have worked in retail and know that employees can move items off the floor for their own purchase. It isn't too far of a leap to see that the store sold these units at clearance and one was put aside for an employee.

So at the store I told the manager that the way it works out is that I could return the TV for a full refund, order it online and have it shipped free to my home for fifty dollars less than what I paid at the store. I asked her how in the world that makes any sense. She replied “Well go do that then.” So I contacted Wal-Mart corporate by phone and they never replied. I then emailed them and they replied back the same thing that the manager did.

End result – Wal-Mart charged me full price for a clearance television without disclosure of the marked down price. I can't return the television now because corporate said there was a 7 day limit on that and they took longer than that to respond to me. My advice. Take any price you find on electronics at Wal-Mart and run over to Best Buy. I am certain they will match it. I should have done that in the first place.

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Refuses To Honor Stated Warranty For Almost 2 Years
By -

WAREHAM -- Wal-Mart and Sanyo have both refused to honor the warranty that came with my TV. I was given a 42" HD Plasma TV for Christmas 2006 - from my brother. Price - Sticker on TV $2994.00. The TV stopped working correctly around 8 months after the purchase date 12/21/2006. I called Sanyo and was told the TV was in warranty and that I should return it to Wal-Mart.

I returned the TV to Wal-Mart and produced the sales slip that was dated and I was turned away twice by the manager at the Wareham store. I was told to call Sanyo for service. The manager at the store printed out Wal-Mart's return policy which stated that I was entitled to a new replacement TV. I then called Sanyo for service. Which they refused to provide. Sanyo for all of 2008 denied that the TV was even manufactured by them and in 2009 when I threatened them and sent letters to their presidents containing documented proof and records of my ordeal - they admitted that the TV is a Sanyo and was sold by Wal-Mart.

Both companies still have refused to honor the warranty that came with the TV and cannot decide who should replace it. They both have agreed that I have produced proof that I was at the store and the TV was sold by Wal-Mart and that I should have been given a replacement but they continually offer me things that are less than what is stated in the warranty. The warranty states specifically that they will exchange the TV "By over the counter exchange." I was told by Sanyo I should have been given a comparable TV - the same or better than what I had when I returned it.

I simply want what the warranty states - nothing less and nothing more. Two weeks ago Wal-Mart called - agreed to fix the TV at no cost to me so I returned it to the store. I was called the other day and I was told the TV could not be fixed as parts are not available. They are now again offering me something else than a new replacement TV as the warranty states. I have most records of conversations, names etc of who I have talked with since 2007.

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Wal-Mart and Warranty Logistic Service Plan
By -

PRAIRIEVILLE, LOUISIANA -- Don't waste your time with this plan. We bought this plan and was told that if anything went wrong, the TV would be repaired or replaced, so when the picture on our TV went out we called and were told that they would send a box for us to ship our TV for repair. We did exactly as was told and about two weeks later the TV came back. When we plugged it in instead of a picture, a rainbow of colors came on. The slip inside the box said that no repair was done because the LCD was broken. After numerous calls I was told that nothing will be done because since the box did not appear to be damaged, it was assumed that the fault was ours.

If you have this plan let me make a suggestion: TAKE A PICTURE OF YOUR TV BEFORE YOU SHIP IT OFF FOR REPAIR. That way you will have proof that what you say is so, or insist that they come to your house for repair. Better yet, think three times before you buy anything from Wal-Mart and think even more before you buy their service plan.

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Printer Cartridge
By -

I went to Walmart and bought a color ink cartridge (HP Tri-Color Ink). The ink cartridge was defective and Walmart will not exchange or refund me my money. I don't have time to give them my hard earn money so they can keep it. How can you tell if an ink cartridge is defective if you don't open it. That is a stupid policy. The money that Walmart makes a year they can afford to exchange defective ink cartridges.

I will never buy any of my business supplies from Walmart again. I will get it from the manufacturer so I can return it if it is defective. When I called the retailer who made the product they told me Walmart should have accepted the return because it was defective. It is not printed anywhere on their receipt that you cannot return defective ink cartridges if they are opened.

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Bad Customer Service in Morning
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

JACKSONVILLE, FLORIDA -- I go in Wal-Mart in the morning, last month. I went to buy a TV, and there were no one working in CS in the morning. So manager walks by and I stop him and said "I would like some help in buying a TV," and said "OK I will send someone over." Waited 15 minutes. No one came, so I left and went to hhgregg and bought one.

So today is my baby birthday, so again went to Wal-Mart on the way home - want to get him iPad. So again a manager walks by and stop him and told him "I wanted to buy this iPad." He said, "One moment. I will get someone right over here." I waited about 10 mins, walk around and came back - still no one, so left. There were another client looking for something in Toys, no one could help her.

I think I will find another store to go to in the morning. I think they need to work on their customer service, if you are open in the morning you should have someone in the back willing to help the customer, so I guess I will have to give Kmart a try. There is one cashier that work there in the morning. She does her best to help you, I give her a five star.

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Canon MG2520 Printer Review
StarStarStarStarEmpty StarBy -
Rating: 4/51

COLUMBUS, OHIO -- I purchased this printer this month from Walmart. It is the lowest priced new printer you can buy anywhere. I have been using these cheap Canon printers for years. I upgrade every few years, but have never had any problems with any of them. I recently purchased the Canon MG2520 printer. I like it better than last years model. It is faster in preparing to print and faster at printing pages. Quality is fine.

If you printing demands are basic for small office or home use. This is a great printer for the price. It prints and scans in multiple scanning formats. Multiple printing options available, such as printing two pages on one sheet or double-sided printing. Print and scan quality is easy to adjust. Preview before printing or scanning is an easily available option. Can be marked as default so that all scanned or printed pages are shown in preview pane before printing or scanning. Best of all is the price. If you do not have a lot of money to spare and absolutely need a printer, this is the printer for you.

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Worst Customer Service! No Customer Service When You Need It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPE, ARIZONA -- I was shopping with my daughter for a video and I saw the guy at electronics busy talking to a couple. Their phone was ringing off the hook. Not enough help. Another lady was waiting in line for help. I asked the closest employee I could see for help. He just told me to go to electronics. I did. But there was no one else to help. Why couldn't that one employee take two minutes of his time to help me? Even if it wasn't his work area. That's why I like shopping at Target. They have people who ask if you need help before you need it. We were only there cause my daughter had gotten a gift card for Christmas.

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Exceptional, Helpful, and Very Good
StarStarStarStarStarBy -
Rating: 5/51

PETOSKEY AND CHEBOYGAN, MICHIGAN -- Just wanted to say that my Christmas Wal-Mart experience was wonderful!!! We started by going to Wal-Mart in Cheboygan Michigan on Thanksgiving night to get the iPad Mini that was advertised, got there and we were in and out with our purchases in 35 minutes! Super helpful employees! Thank you! Then I went to Wal-Mart in Petoskey Michigan at 5 am on the 23rd of December and was in an out in 45 minutes! Found everything on my list and had time to chat with the cashier who really seemed to enjoy her job! I have become a loyal Wal-Mart customer because of this experience! Thank you to the people who work at Wal-Mart for making it such a great experience!

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Electronics Department The Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

5675 W 6200 S SALT LAKE CITY, UTAH -- I make the mistake to make a phone call to the electronics department and try to enquiry about a product that I been looking for it. Is about impossible to try to talk to somebody that can be a little professional, they keep hanging the phone, without even had the courtesy to answer.

Just pick up and hanging up a couple of times and then when finally a woman answer and before I even had time to make a question she said "You need to wait more than 10 minutes. I'm busy..." and same thing happen if you decide to go to the store, no way you find somebody with a little courtesy to help you... Looks like they training them with... HOW TO BE RUDE WITH CUSTOMERS 101... Management needs to reminded the employees that they choose to work with customers and this little people are the ones that paid their paycheck...

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Wal-Mart Electronics Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 24 ratings and
53 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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