Wal-Mart Electronics - Page 2

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1.9 out of 5, based on 11 ratings and
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Return of Flat Screen TV
Posted by on
Rating: 4/51
LANCASTER, SOUTH CAROLINA -- First of all I like Wal-Mart, enjoy shopping there. This is the issue that I have my son purchased a flat screen TV for me for my Birthday had the TV for ninety days the TV Blinked out continuously tried to take the TV back Customer Service gave me a print out to the name of the TV brand and who I need to contact.

THE TV WAS PURCHASE from Walmart I did not go to Sanyo or Emerson to get the TV it was was from Wal-Mart and I think they should be responsible. I do not want the money. I prefer the replacement of the TV since it was a gift from my son.
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Anonymous on 2013-02-09:
Walmart didn't make the tv, that's why they want you to speak to the company that made the tv. Walmart can't fix the issue with the tv
clutzycook on 2013-02-09:
But Walmart did not make the TV; and if I'm not mistaken after about 14 days or so, they will not accept electronics for return. Your best bet is to go through the manufacturer and their warranty.
trmn8r on 2013-02-09:
I do not see why WalMart should be responsible, if this is a warranty issue. It is indeed up to Sanyo or Emerson or whomever to make it right for you.

While 90 days is a short period of time in which to have a failure, this is beyond the period in which the retailer should take back a tv that has malfunctioned and give you a new one. I believe that is essentially what they told you.
HonestForSure on 2013-02-09:
There is something called a return policy. There is another thing called the manufacturer warranty. Walmart doesn't service product. You are responsible for obtaining mfr service under warranty after the return policy period. This is old news and not necessarily a bad thing. You or anyone else cannot create their own return and exchange policy. Most retailers operate the same way.
Hamish Macbeth... on 2013-02-10:
What is strange is TVs aren't even on the list of 15 day returns. Walmart -
The following electronics items must be returned within 15 days of receipt:

Computer hardware
Digital cameras
GPS units
Digital music players
Portable video players
Computer software must be returned unopened.

BobSF on 2013-02-10:
The OP said they had the TV ninety days. Walmart says the return policy is 90 days for items not specifically listed with a shorter return period. I think the OP just missed the 90-day cutoff of the return policy. My own opinion is I would not have kept it 90 days (3 months) watching a TV that "Blinked out continuously".
JR in Orlando on 2013-02-11:
We are not sure the OP had the tv for only 90 days. It was bought as a gift by her son. There could be a delay of days? between his purchasing it and giving it to her, when she then had it for 90 days. Could have been 100 days or more after purchase.
Allee on 2013-04-17:
maybe they were concerned that when they gave you your money back and took the tv to the back of the store and opened it, it would be nothing but a tv box with fire wood in it. lol kidding but that really did happen. Anderson, IN walmart.
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Customer Service in Electronics
Posted by on
Rating: 1/51
ALBANY, GEORGIA -- I went purchase the sound bar and found one repacked. I ask the associate to open it to check it out. She refused and said I had to purchase it first and then I could open it. I got the zone manager to open it. Looked inside but couldn't look at the manual. I went on and purchased it.

Got home the mount and HDMI cable missing. I will return it but don't ever purchase a box that has been opened. I can't believe I have to purchase it before I can inspect it.

I don't buy a car without test driving it. WALMART wake up. Stupid rule. Change it if you want me to shop with you.
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CUontheFlipSide on 2013-01-20:
Does the packing material say there should be an HDMI cable? Commonly they are sold separately.
madconsumer on 2013-01-20:
not to many electronics come with an hdmi cable.
clutzycook on 2013-01-20:
Wow, it seems to be Walmart complaint day doesn't it?
At Your Service on 2013-01-20:
With respect, you've left out the brand and model of the bar. Not only do many electronics not include cabling, such AS HMDI, but sounds based generally don't USE HDMI. The reason is THAT HDMI is used for video and audio transfer. A sound bar has absolutely no use for video and is not an output connection found on TVs. Instead an opti connection is much more common.

Also, mounts are not common for most bars. Most simply have a simple keyhole space, if any, for mounting to a wall. Anything other than such becomes a third party product.
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False Advertising from TV
Posted by on
PRAIRIE DU CHEIN, WISCONSIN -- Went to Walmart, was buying items and some included 12 bottles of 2 Liter Sprite, and 35-32ounce bottles of Zero flavored bottle water. Now we took in an ad that was in our Shopping News, as we were finished shopping we went to the check out. The lady looked over the ad and asked the date of it these items that were on sale. The Sprite being 69 cents and the Zero being 39 cents each, we showed her the date was yesterday and today's date November 19,2011. She called an associate over, asked her if she could match the price? The associate said, "NO!" Well not only were my husband and I shocked we were embarrasssed, because this time of year the store was full of people behind us and watching that something was happening around us. I told them that their ad on TV says they match any price. Now to our surprise the manager, assistant manager said they were instructed they could not match a price ad, only within a 30 minute radius of their store.
So they told us they have it above where the registers are saying some restrictions may apply. We asked to see that, the Manager and Assistant Manager took us over and showed us a hard cover notebook that stated they would only match prices within a 30 minute radius but would not match price with Kwik Trip or Walgreens. Which is 2 stores within a 3 mile radius. I could understand if they were their own stores but to start making up rules like this, shouldn't the public be aware? And they should have it posted at the doorways when you enter the store, so you don't have to feel foolish at the check out counters.
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Anonymous on 2011-11-19:
They aren't making up their rules and they showed you, in writing, what the rules are for price matching.
At Your Service on 2011-11-20:
I have to agree with littleshorty here. It make sense that they would have an area that they would price match.
Venice09 on 2011-11-20:
While I'm not one for price-matching, I agree with the OP. How are customers supposed to know what the restrictions are, or if all locations have the same rules? The television ads make it look so easy and say nothing about restrictions. Also, if they don't price match the two stores within range, doesn't that pretty much eliminate price matching?
trmn8r on 2011-11-20:
Management does have the right to place restrictions on discounts.

These local stores whose main business is something other than groceries may deeply discount on occasion - it's hard to know why this WM doesn't price match them.

It would be nice if they post this policy in plain view. As far as embarrassment, you are in control of that. If I'm told I am not eligible for something that I thought I was, I move on. The people behind me don't know me and it's none of their business.
CowboyFan on 2011-11-21:
One problem is the OP is buying 47 quart or larger bottles of s product advertised elsewhere. While the store may let one or two slide, regardless of policy, they are not going to allow someont to stock up at that expense. If you are going to buy that many, go to the store advertising.

I never can understand people's concept of price matching that would make them go to another store instead of the one doing the advertisement.

To me, the hassle is not worth it on some low cost item, where the terms of the contract, e.g. free delivery, are not a factor.
Slimjim on 2011-11-21:
Price matching being limited to a 30 mile radius is almost commonplace.
Starlord on 2011-11-21:
I can't speak as to the OP's WalMart, but both of them we have been to in Washington (Chehalis and Lacey), there is a clearly visible sign on each and every checkout station stating the ad matching policy. Sorry.
swimjim on 2011-11-21:
Cowboy +10
Dan Dushane on 2013-10-25:
The greatvalue wavy potato Chips that I bought last week taste like they were fried in rancid oil or used oil. I bought them at the Sebring, best by Dec 23, 2013, 3326803 22:38
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Inconsistent (yeah, big surprise)
Posted by on
ALGONQUIN, ILLINOIS -- Last week, I went to Walmart to buy a new bluetooth headset for my new phone. I found the one I wanted, but of course, I had to track down a worker so they could unlock it for me. I told the woman that I had other shopping to do in the store and she told me that it was store policy that any locked-up electronics had to be paid for in the electronics department. OK, fine. I left the headset in that department, ran and got what I needed and came right back. No problem.

Fast forward to today. Over the weekend, Baby Clutzy chewed off the rubber speaker thing on my headset, rendering it useless. So we returned to the store today to buy a new one. Repeat procedure except I do my other shopping first. This time, however, the guy just handed me the headset, wished me a good day and that was it. I took it up to the front of the store, paid for it, and left. So much for store policy, huh?
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MRM on 2011-04-28:
No offense, but its not a big deal. Perhaps the guy didn't know the store policy.
MRM on 2011-04-28:
I love my Walmart!
MRM on 2011-04-28:
Clutzy, what kind of headset was it? It must be good product since you had gotten another one.
leet60 on 2011-04-28:
I have had very similar experiences. I also can not help but notice how poorly stocked Walmart's electronic department has become.
Anonymous on 2011-04-28:
Perhaps the first salesperson thoght that you were an "ClutsyCrook."
Not really, the second guy was just a little more lax on store policy I would think.
clutzycook on 2011-04-28:
MRM, no it's not a big deal. In fact I find it rather funny. I got a plantronics the first time. Hated it so I wasn't too upset when Baby C turned it into a chew toy. This one is a Jaba. it was cheaper so at least I"m not out as much money if this one gets ruined :)

And Leet, you're right. But all of their departments have gotten thin in recent years. I can walk through my house and say "got that at Walmart, can't find it there anymore" more often than not."
Anonymous on 2011-04-28:
I've used a Jawbone for the past 4 years - still ticking too! Put it on your list next time you are Bluetooth shopping.
MRM on 2011-04-28:
I've always wanted a bluetooth headset but I don't be chatting on the cell that much.
Anonymous on 2011-04-28:
Most folks with V-Mo don't chat much.
Anonymous on 2011-04-28:
I've had a similar experience, so I just paid for it in the electronics department, then they bagged it, stapled the receipt to the bag, and I continued on my way and finished shopping.
Anonymous on 2011-04-28:
good review, very insightful
Anonymous on 2011-04-28:
That sounds pretty typical of them! I have had a similar thing happen too. That's funny that your baby chewed it up. That also sounds like a similar experience, lol!
Anonymous on 2011-04-28:
Only one other person than me found this helpful? Come on!
Alain on 2011-04-28:
I found it helpful!
Anonymous on 2011-04-28:
What message was the review conveying? I already knew Walmart was inconsistent. That's about as common knowledge as the fact that birds fly, fish swim, etc...

*heading to the hardware department for extra nails in securing the floodgates that Stuart G. Lowenstein III will eventually try and open up*

Clutzy> j/k. Of course I loved the review...I just love hacking on Stu every once in a while:)
Anonymous on 2011-04-28:
When I call Cox, I always verify my password on the automated system. Sometimes the live person I speak with has me verify it again and sometimes they don't. The ones that do swear up and down that they have to ask every time. Inconsistency happens at every company. It's what makes corporate America all jacked up
clutzycook on 2011-04-28:
Yes. Yes it does. But, at least this little observation yielded me another opportunity to post a review on here :).
Nicole, Baby C is 2 1/2 and she is pure energy. She'll get into anything that isn't nailed down.

DIRM, got to love busting the newbies :).

MRM, I'm not a fan of bluetooth sets but in Illinois the only way to talk on your phone in a construction or a school zone is on a headset. So they're a necessary evil when you live in the Chicago area and all the world is either a construction or school zone from April until December. Plus, Hubby loves to call me on his way home from work and spend the hour commute whining about how much his job stinks and wondering why he has to work at all. Meanwhile, I'm trying to relax after my 8hr day, cook supper and keep Baby Clutzy from destroying the house any more than she already has. I need at least my two hands for all that :).
Ytropious on 2011-04-28:
I've worked in stores where electronics are locked up so let me shed some light. There usually IS a policy, but it's lax, and subject to individual instances. If you're buying a really expensive item, then usually yes, the item needs to stay with the electronics person. If the item is cheap, they can choose to make you come back to electronics, or out of convenience they can let you take the item with you. When it came to me if the item was under a certain price point or you were only getting one electronics item, AND you had other shopping to do, I just let customers take the item out. I figured it would be easier for them.

Which do you prefer, taking the item with you or being forced to come back to electronics?
clutzycook on 2011-04-28:
Thank you for that insight, Yt. And it's true that last week not only was I buying my $30 headset, I was also buying Hubby's $40 in-car speakerphone system, so that might have something to do with it. The funny thing is that today I actually did all my other shopping BEFORE hitting electronics in anticipation of a repeat of last week. I guess that's why they call it Murphy's Law :).
Ytropious on 2011-04-28:
When I handled electronics I always figured customers would rather take the items with them. I rang out the ones who came in for electronics and electronics only, or they did all their shopping first and electronics was their last stop.

When they ask "do I have to pay here" Depending on the item I just say you don't HAVE to but you can if you'd like.
trmn8r on 2011-04-28:
When I used to shop at WalMart (prereformation) they had the same policy - everything in electronics was paid for there.

They obviously do this to help prevent theft. Maybe you were deemed to no be theft-worthy (:
Venice09 on 2011-04-29:
When I shopped at Walmart, I paid for everything in electronics! I never had much and the front registers were always jammed, even the express lines. I wouldn't roll a cart full of groceries up to a register in electronics, but it was great for my few items. They didn't mind and were always nice about it.
Starlord on 2011-04-29:
clutzy, I have seen this at several WalMarts and have to agree that it appears to be a policy only at some stores, and subject to the whim of the person with the keys. I got a Sansa 8 gb MP3 player at the WalMart in Casa Grande, AZ, and it is still playing just as great as ever. It is 1 3/8" X 2 1/8" X just over 1/2" and loads and charges through the USB port on my PC. Cost just over $50. In addition to the digitally recorded music, it also has an FM tuner.
clutzycook on 2011-04-29:
Trm, you're probably right. Last week, I was by myself. Last night, I was with Baby Clutzy. Kind of hard to sprint through a crowded store with a 30lb pumpkin on your hip :).

Venice, the hard part at my walmart is trying to FIND someone in electronics :).
yoke on 2011-04-29:
Walmart is known for the inconsitancies that is why I hated shopping there. This is nothing new. To cute about your baby clutzy. My son was the same way.
ChuhBaca on 2011-04-29:
So you're complaining because the second guy made it easy for you, or are you complaining that the first guy made it more difficult?

Also, just as an FYI, I would never buy a blue tooth at a retailer. They come up super cheap and quite often on the deal-a-day sites.
MRM on 2011-04-29:
Chuh, I don't believe that statement about buying bluetooth at retailer. Its the brand name that counts.
Anonymous on 2011-04-29:
I think chuh is saying if you search online you can usually get a much better deal.
Anonymous on 2011-04-29:
Hey great review clutzycook. You're not alone in that gripe.
ChuhBaca on 2011-04-29:
Sorry, I guess I needed to explain a little better. There are several online deal-a-day websites, such as Woot.com. I've seen several different brands of bluetooth headsets, including Plantronics and Motorola, for $5-$20 plus shipping (about $5). Then you save money and you don't have to deal with Wal-Mart, Target, or Best Buy.
clutzycook on 2011-05-01:
Well Chuh, I needed a headset and I needed one before I made the 150 mile drive to my parents' house the next day. I had looked on Amazon and saw that they had a wider variety of headsets in the under $20 range, but I just didn't have that kind of time. And I wasn't complaining that the second guy made it easy for me, I was complaining that the so-called policies vary from employee to employee.
Associate on 2011-05-19:
It is store policy. That anything locked up has to be paid in that department. Maybe the assoc. didn't care about policy.
romper on 2011-05-31:
WM policy is that high priced electronics, cameras, firearms, jewelry ARE PAID 4 IN THE DEPT. or carried by that departments employee to the returns counter where it is held until the customer checks out, when the cashier will go to the Returns area, get the item, take it to the register and ring it up!(ecept firearms which must be paid 4 in the Dept. and walked to the door by a store manager). The 2nd electronics employee DID WRONG! Romper has spoken!
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Refuses To Honor Stated Warranty For Almost 2 Years
Posted by on
WAREHAM -- Walmart and Sanyo have both refused to honor the warranty that came with my TV.
I was given a 42" HD Plasma TV for Christmas 2006 -from my brother. Price -Sticker on TV $2994.00. The TV stopped working correctly around 8 months after the purchase date 12,21,2006. I called Sanyo and was told the TV was in warranty and that I should return it to Walmart.

I returned the TV to Walmart and produced the sales slip that was dated and I was turned away twice by the manager at the Wareham store. I was told to call Sanyo for service. The manager at the store printed out Walmarts return policy which stated that I was entitled to a new replacement TV. I then called Sanyo for service. Which they refused to provide.

Sanyo for all 0f 2008 denied that the TV was even manufactured by them and in 2009 when I threatened them and sent letters to their presidents containing documented proof and records of my ordeal-they admitted that the TV is a Sanyo and was sold by Walmart.

Both companies still have refused to honor the warranty that came with the TV and cannot decide who should replace it. They both have agreed that I have produced proof that I was at the store and the TV was sold by Walmart and that I should have been given a replacement but they continually offer me things that are less than what is stated in the warranty the warranty states specifically that they will exchange the TV "By over the counter exchange". I was told by Sanyo I should have been given a comparable TV the same or better than what I had when I returned it.

I simply want what the warranty states nothing less and nothing more. Two weeks ago Walmart called agreed to fix the TV at no cost to me so I returned it to the store. I was called the other day and I was told the TV could not be fixed as parts are not available. They are now again offering me something else than a new replacement TV as the warranty states.

I have most records of conversations. names etc of who I have talked with since 2007.
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ejack053824 on 2009-04-15:
Time for a small claims lawsuit. That will get things rolling.
madconsumer on 2009-04-16:
walmart has nothing to do with this after 8 months. it is all about sanyo.
RestaurantGuy on 2009-04-16:
Mad is right. This is not on Wal Mart but on Sanyo. Take ejack's advice gather up all of your documents and head to small claims court. File a lawsuit Wow now I sound like another someone on this board :)
Frenchie on 2009-04-17:
Small claims court is not going to be of much help -- depending upon the state you live in, you have to find out if Sanyo is reistered to do business etc. You will have to contact their registered agent and a lot more -- it is not simple as if you sue someone local. Now did you buy an extended warranty when you bought from WM. Generally WM takes over after the l year warranty is over from Sanyo and then WM will take care of. Sanyo is responsible for the first year. Thus your 8 mos would be on Sanyo. However I do know for a fact if you call Sanyo in Forest City Arkansas and talk with the person there and explain the problem. Many times they will tell you how to fix or will give you a "RA" number to return to WM. When you go to WM give them the RA number, WM will confirm and will exchange the TV (I know what I am talking about) however since I am not sure if you have an extended warranty or not it can change the situation. Actually in 2006 I didn't think WM gave an extended warranty. Need more information to give you more cogent help. Will say Sanyo is a good TV and they do go all out to satisfy a customer.
stever on 2009-04-18:
No I did not buy the extended warranty Walmart refused to honor the warranty for the TV. "Over the counter exchange" within the first year. This warranty is what they Sanyo and Walmart agreed to provide with the TV to the consumer. 1 year the TV was $2994.00
Sanyo - over 16 documented hrs -that's 16 hours on the phone with them. So I can say that their customer service is a joke and I have talked with their managers also.
Walmart 28 days just to tell me they "the store" could not help me.

Take a look at their Walmart reviews for the Sanyo plasma they sell.
So I am off to court,the attorney generals office,Better business bureau,Boston Globe,Boston Herald --I have Had it!!! O yeah and the all Net!

jktshff1 on 2009-04-18:
I think I would start with your local tv station. Sounds like a good consumer interest story.
Frenchie on 2009-04-22:
I have never heard of a one year warranty that Sanyo & WM both agree to. WM will return your money or exchange in 90days, after 90 dys you have to talk with Sanyo and they are good people. Overall the Sanyo Plasma is a good TV (I don't know what occurred in your situation. I would still write nice polite letter to Sanyo in Forest City Ark explaining everything and see what develops. Hate to be blunt but some thngs in your post don't add up. Yes you can call a TV station (I doubt if they will air) but be certain you have the facts correct. I don't wish to be negative, but I am quite familiar with how this all works.
stever on 2009-05-01:
well filed small claims --The supervisor at Sanyo Mr Craig Manning laughed about the situation when I stated I would see them in court. So great customer service----
Slimjim on 2009-05-01:
Wait till they get served. Mr. Craig may not be laughing then, although this may be one of those judgements you win and can never collect on.
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False and misleading order status info, poor customer service
Posted by on
Don't shop at Walmart.com. If they post order status info, you won't be able to believe it, and you will waste an unbelievable amount of time trying to discover the truth. Their problems will always be your fault. I shopped there, purchased a service agreement. Walmart never sent me any confirmation of my order. They tried to blame it all on me by saying that I had a firewall on my computer blocking my E-Mail. At the time Walmart claimed I had a firewall on, and their message did not get through there were 12 other messages that successfully got through to my E-Mail and the fictitious E-Mail message that Walmart claimed to send was the only one that my E-mail provider could not locate on their server, to the best of my knowledge.

They weren't done messing with me yet. They posted order status information on their website stating that they had sent me an on-line gift card, which of course they did not, and set the status of my order therefore as completed. They also posted an invalid US Postal Service shipment tracking number (along with a USPS logo) on their web site. I called the US postal service to try to find the status of the shipment, they told me that someone must have made up the number because it was invalid. I tried calling Walmart's help and sent them multiple E-Mails, but they kept blaming me for the problem by saying that I should know that they had filled my order, I was just not reading my E-Mails, and I was improperly using their website. They advised me to try to find my service agreement somewhere on their web site, never todl me how to find it, and told me that the instructions were in the order confirmation E-Mail, which of course I never received.

I'm sorry to be so verbose, but it has been six days since I ordered this simple thing, and all I've gotten so far is a charge on my credit card for something that I never received, and only confusion from customer service. They even called me at work and spent nearly an hour wasting my time by trying to blame me for their problems. During that call the agent promised to send me a new order confirmation, but it never came. Here's an exact copy of a portion of one of their customer service E Mails so you see I didn't make this up.

"Thank you for allowing me to assist you today. I'm emailing you to inform you that order was placed on 11-05-2007 and it shipped on 11-07-2007. However, for furture reference, you'd ned to disable any firewalls or spam and pop-up blockers in order to receive email comfirmaions."

Notice that the writer couldn't spell but they do a great job blaming their customers.

I'm not saying that Walmart is a terrible company only that their on-line customer service stinks as does their order status information, all they do is waste your time trying to track down false status info.

I hope they fix this for another customer someday. I gave up.
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Customer service at Walmart
Posted by on
BIRMINGHAM, ALABAMA -- On January 7 2005 I purchase a Sony 27 inch flat screen TV from my local Walmart super center. Total price was $429.46. After 3 months the picture began to flicker. I contact the Walmart where I had purchase the set and was told the exchange policy was 90 days but I could bring the set in and they would send it off to be serviced. The next day I unload this pile of junk with the help of friend as it weighs well over 200 pounds. Took the set to Walmart only to be told by a different manager that "Whoever told you that was wrong." I supplied the name of the employee/manager on duty and this clown walks away like he could careless. I called Sony to ask if they could offer any help and they informed me the parts are covered but not the labor and directed me to a repair center in my city. No help or even an apology was offered by Walmart. As many have stated they will never set foot in Walmart I will also add that comment. In fact in coming months I expect a nice relationship with the Martha Stewart collection as Kmart having gone through chapter 11 now has a new total respect for the customer. Something Walmart seems to lost. I can tolorate the rude employees, I can tolorate the long lines. However having spent well over $4,000 in the past couple of months on a new computer, DVD/VHS combo not to mention countless DVDs and small ticket items, I cannot and will not tolorate a store manager who views me as someone he can't spend five minutes with to settle a problem. Walmart could careless about the customer. The customer is only right when he exits the store with his major piece of junk he has just purchased. Adios Walmart...I sincerely hope one day you go down that chapter 11 yellow brick road to bankruptcy.
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Dr. Jeecheroo on 2005-05-10:
We at my3cents.com simply do not care. You see, our site is simply a parody of consumer feedback sites such as planetfeedback.com. Unless you want to be humiliated, I suggest you take your business elsewhere.
Anonymous on 2005-05-10:
That's not the truth dr. Jdan. Mark10 has a legitimate complaint unlike YOU. Grow up dr. j. Admin. is on to you. Mark10, someone will have something helpful to offer. There are some people on here as you see that just want to see their name(s) on here. Good luck with the Sony. Nice advice doc.
Dr. Jeecheroo on 2005-05-10:
Well it's certainly not you posting the advice. And the only other people on here are siffer and his other ids.
Anonymous on 2005-05-10:
I post advice on what I know, dr.j!rk. Which is more than what I can say about you.
Slimjim on 2005-05-10:
Yeah doc, get off the posters case if you can't be constructive. Besides, why the kudos for Planetfeedback? It appears they enjoy handing you your head on a platter as much as anyone here. The parody happens only when you take a complaint from there and copy it here as your own.
LegalCollector on 2005-05-11:
Don't listen to ole Dr Kevorkian over there, he's still blaming his useless exisitance on Winn-Dixie, so that pretty much sums it up.
TXRoadTrip on 2005-05-11:
See Doc was right, the morons posted to this review without helping. Nice website Doc, thanks for the link. http://www.planetfeedback.com/consumer/
TXRoadTrip on 2005-05-11:
You need to contact the manufacturer. They should have a 1-800 # on the warranty card or paper work.
TXRoadTrip on 2005-05-11:
You can call the 1-800 Wal-Mart line and complain to them about your problem.
Anonymous on 2005-05-11:
Txrode, Mark10 already CALLED the manufacturer. The parts were covered but not the labor. Take more time to read and less time trying to "regulate" okay, tax? Mark10 have you found out anything else?
Anonymous on 2005-05-11:
BTW, tx. Mark10 already did what I would have done and he did it without your "corporate phone numbers" or government agency websites.
TXRoadTrip on 2005-05-11:
If he pushes the issue he can have them cover it all. Also he should write his State Attorney General http://www.statelocalgov.net
Anonymous on 2005-05-11:
... I rest MY case. Thank you, tax/tx.
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False Accusation/Unnecessary Physical Conduct
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GLENDORA, CALIFORNIA -- So I bought my cousins a video game for Christmas. When they opened the box, it contained a stack of index cards held together with a rubber band(to give the box weight). They called me and I went to return the game. When I told the Customer Service Manager she didn't believe me of course, however we went over the story in detail. She said they would have to know which register I used(Told her), when I came in to buy it(Told her), who helped me(Told her and that person happened to be there and remembered me), and then she said they would check on the transaction. Surprise, surprise they couldn't find it. After a bit of a discussion she wrote me a letter saying that I would give them 24 hours to find the records.

After that time I will then be able to come back and receive just the game without box or booklet. She signed and dated it. Just then the Assistant Store Manager came and asked how it was going. I told her I would be back the next day to pick up the game. She asked why I am getting the game I told her what the other manager was doing for me and told her about the letter. She asked if she could see the letter, I took it out of my pocket and before my arm was extended she reached out as fast as she could and ripped the letter out of my hand. Before I could get a word out, she half jogged into the back office and didn't come back out. I talked to the other manager that was helping me and she said she could not replace the letter. Needless to say I was furious.

After waiting patiently for about ten minutes the second manager came back out and asked why I was still here. At that point my voice got loud enough for the people around to hear and she said they called the cops so I should leave. I never once used explicit language or threatened violence. I am in my mid twenties, after telling my family what had happened my father went without me knowing. I don't know what he said but he walked out with a gift certificate for the same amount as the game. I am assuming the age made a difference, but to all I suggest: When you pay for a game, cd, dvd, or computer software, open it up at the counter before you leave just to protect yourself. DO NOT RELY ON THEIR PLASTIC SEAL. I am still bitter and I do not see myself getting over it soon.
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tander on 2005-03-09:
Interesting, Walmart has dishonest employees too
G-Man on 2005-03-09:
Never purchase anything that appears to have been open and re-tapes.Most of the time people purchase things just to get a part out of it and then return the item missing parts.That's the same as stealing if you ask me.Sorry to hear the nightmare you incountered.Next time bring your father are and older person with you..if not for anything other than support and a witness..Signing G-Man (NOLA)
Limline on 2010-03-19:
I have finally found a story that didn't make me laugh. Its unfortianate that a manager would do this. It would have taken a lot for me not to attempt to retrieve my letter back.(at that point the letter belongs to you not anyone else) I have been working at walmart for a while now, and these kinds of rude managers need to be terminated.
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Walmart Travels Faster Than Speed of Light
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Rating: 1/51
HATTIESBURG, MISSISSIPPI -- Here is my 12/27/2013 email to Walmart. Enjoy!
From my recent experience, I know that contacting you will not do me any good; you will just give me one of your prepared useless answers. I just wonder what has happened to My Old Reliable Walmart!!
Here is some info about my LAST ORDER:
Order date: 11/29/2013
Order #: ********-352602
On transit from Brookhaven, MS to Hattiesburg, MS (distance of 83 Miles / 134 Km) since 12/19/2013 09:21 AM.

I am just wondering so pls do not bother replying to this email.
Have a happy New Year,
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clutzycook on 2013-12-30:
You may want to check with the shipping company. I think Walmart primarily uses FedEx.
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VIZIO Smart TV same price as Costco
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Rating: 1/51
MILFORD, OHIO -- I needed to replace my Samsung TV so compared prices between Costco and Walmart. The TV I wanted (and several others) were exactly the same price at both places. Costco is a little further and I pay an annual fee, both of which I gladly do to take my business to a company that pays their employees well. If Costco can do it, Walmart should be able to, but they don't.

So, once more I am proud to say "I don't shop at Walmart because of how they treat their employees".
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azRider on 2013-08-27:
I'm not sure I understand the logic of spending more money on gas and a yearly fee to save money. if both locations had the item at same price I'd buy it at the closest one. Gas is not cheap, and picking one major money making company over another based on how they pay employees is sort of silly, in they end both companies rely on non US made products. so I'm not sure who your really helping.
trmn8r on 2013-08-27:
I gladly take my business anywhere except WallsMart, even if the price is slightly higher on some items. I feel like I have been prostituting myself after being in that store.
onlooker on 2013-08-27:
Supporting US workers and good salaries is one issue. And the poster clearly stated this was a concern for them.
The foreign procurement is true - but in costco foreign locations they maintain employee salary levels and source locally for many items.
The benefit of the added costs etc related to the purchase effort - costco seems to handle return, warranty or other issues better than walmart. This would be an issue for me.
That I have to pay for this - service that should be free - is another issue for me.
lovatthouse on 2013-08-27:
in answer to azRider, I am not sure that the slightly higher gas and the annual fee are higher than the cost of covering the medical care (via tax dollars and the higher cost of my insurance) of the Walmart employees who have none or can't afford it. You'll pay somewhere, so you just have to pick where. I never go to Walmart because they don't pay their employees a living wage and don't offer benefits and yet they have great profits, their stock pays good dividends, and their CEO makes a ridiculous amount. They can do as they please in a free country, but they are bad corporate citizens in my opinion so I take my business to the good ones. I would rather, to your point, take my business to good corporate citizens who also sell American. Tell me who that is and I'm there! Thanks for your comment.
John Nicholson on 2013-08-27:
We don't shop at WalMart because OF the employees. They are, in the main, functionally illiterate, rude, sloppy and ill-dressed. WalMart has no customer service. What they pay these "people" is not my business. I suspect they should be extremely grateful someone hired them for something. I know my interview and hiring standards have always been much higher than WalMart's have ever been.
JoeKay on 2013-08-28:
I don't need a lifetime and half supply of everything I buy so I skip paying $45 a year to go to Costco. I have no use for a 264 fl oz can of sliced peaches and the $45 I save I can afford to pay a few bits more elsewhere. Walmart has a bigger selection of TVs then Costco and they are apparently priced like Costco - minus that 45 dollars. I couldn't care less about store employees. They are unskilled labor and I didn't make them unskilled - they did it theselves.
ok4now on 2013-08-28:
Price is only one consideration. When you buy any TV at Costco they automatically double the manufactures warranty. Then for less than $100 you can get an additional three years with no deductible. They also offer a "concierge service" which is their tech support free of charge. Finally if you are not happy just return it with no time restriction. No way can Walmart match this.
David on 2013-09-11:
John Nicholson, you sound like one of those people that treat employees wherever you go like total crap and wonder why you don't get good customer service. Respect goes both ways and you can't insult the employees, call them names and expect them to give you good service, it's just not going to happen.
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