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Wal-Mart Oil Changes Consumer Reviews

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Horrible Oil Change Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEE'S SUMMIT, MISSOURI -- I decided to have my oil changed while having my new tires installed on my 2017 Honda Civic EX. After completion of the service and running some short errands I got on to the freeway to drive home. Shortly after getting on the freeway I heard a horrible scraping noise coming from the front of my car. I immediately pulled over to access the problem. The front portion of the lower metal undershield had not been reattached by Walmart and was scrapping on the road. Needless to say I was a bit upset and contacted the Walmart Auto Service Center.

After several phone calls and a ridiculous amount of time on hold I finally spoke with the service manager. I informed him of the issue and told him I was taking the car to Honda for repair. The Honda dealership inspected my car and found that "the lower metal undershield was not attached, this caused the undershield to be damaged by the road, also the oil drain plug crush washer was not installed." Had the undershield come completely off it could have caused me to crash. So a $39.88 Walmart oil change turned in to an over $400 repair at Honda. Needless to say Walmart will NEVER touch my car again and it really makes me wonder if they mounted and balanced my new tires properly!

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Oil Change
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DUCLA, GEORGIA -- Wow, I didn't realize how many people have actually been screwed by Walmart on an oil change. I took my 2006 Saturn Vue into Walmart for a simple oil change. During the 3 months I noticed that there was dripping on the driveway and in the 10 years that I have owned my car, it has never done that. When I went to the regular place, Kia, to get the oil change they told me that the drain plug had been stripped and that was the reason for the leaking.

Since Kia did the oil change before Walmart and it didn't leak, and they they did it after and found it, I really believe that this was a result of Walmart employee not doing a good job. I am going to call Walmart but it does not seem like I will get anywhere from what I am seeing on these other post. Someone needs to start holding these people accountable and make them fix what they break. Really a drain plug is a very simple thing to put in.

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Huge Difference in Quote and Actual Bill
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EASTMAN, GEORGIA -- Went to Walmart Tire and Lube in Eastman Ga. Store #1018 for an oil change. After looking up my 2001 F350 with 7.3 liter diesel and entering it into the computer the guy quoted me $38 and some change. I said "That's all?" He said, "Yup, under $40." Upon completion of the work the bill was $55 and some change. After looking at the invoice it said that all the lights were checked, tire pressure checked, and some other stuff like the floor was vacuumed. I stood there the entire time and all that was done was the oil change and tires checked. On top of that, the invoice had a scribble for my signature and I never signed anything. I'm sorry, you don't quote a price and change it later.

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Awful Service
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Rating: 1/51

PALM SPRINGS, CALIFORNIA -- I went to Walmart in Palm Springs, I had my tires rotated. They said I was gonna have to wait for an hour and half. I carried on and did some shopping. When I returned they were trying to give me my car keys not charging... But handing me my keys, without oil in my car. I cant believe this!! This isn't the first time that I've caught the laziness here. I took my time, the entire time shopping and they did not announce overhead or call me to tell me ahead of time about my car not having oil. It seem like they didn't want to help me.

There were 4 men around listening and whats very disturbing is that a woman there helped me and put oil in my car! Really!!! Guys!!! Really embarrassing. None of the men helped her or seem like they wanted to deal with me. The lady was more helpful than the men there. This woman was a very nice lady. They didnt call me to offer an oil change or address me that there wasnt any oil, in the end I had bought 3 quarts of oil myself. I tell you the lady there was so helpful than the men there (I didnt leave til 5:30 pm, I have my receipt).

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Laziness
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APPLETON, WISCONSIN -- I have an older car. It's a '91 Olds Toronado. I know what's wrong with it, so I keep it around. But I know it's an older car... I took it to Walmart on the East side of Appleton, Wi on Saturday, March 1st. I wanted my oil changed and my tires rotated. They said it would take roughly 30-40 minutes. I said "that'll be fine" and carried on with my shopping. I never heard my name announced so I went back to the TLE to ask them about my car. They stated they could not get my hood open, so they could not do the oil change.

While knowing there's a trick to opening my hood, I suggested that I open it for them and they can carry on. He stated he already closed out the ticket and I'd have to come back another time as there's a lot of people waiting. I asked them if they looked at my tires, and they said they were fine, but they didn't bill me for anything. I said, okay at least I know my tires are okay.

I drive about 100 or so miles everyday to get to and from work, so tires are important to me. I didn't work Sunday, I worked Monday, I didn't work Tuesday, Wednesday March 5th, on my way to work I had a flat tire. I was told, and I stupidly followed people's orders because I don't know much about cars, that if I put a can of Fixaflat in it, I'd be okay enough to get to Walmart for them to fix my flat. Okay, I did that..

And once I got to Walmart they explained to me since they could not repair my tire because of the Fixaflat, they could easily sell me one for 85 dollars plus tax. I get it, my stupid mistake, but I didn't have 85 dollars on me. So they said they would put the tire back on and pump air in my tire, so I could at least get to work. I thanked them and drove off. My tire went flat again. Long story short...

Neither I, nor my mother could take the tire off and put the spare on. I called a 24 hour repair guy, he said.. Your lug nut is stripped. How could it have been stripped if the last guy to touch it was my local mechanic 3 months ago, but Walmart was easily capable of taking it off? I explained this to them and they said they'd pay for a new lug nut, but not the 30-50 dollars it's going to take to put the new lug nut on.

The lug nut they put back onto my tire didn't even look like the rest of my other lug nuts. I replaced all my lug nuts about a year ago to be the same lug nut... And now I have a different lug nut, stripped, on my flat tire. Yay for more bills due to incompetence!

Resolution Update 03/07/2008:

I was given money back for my lugnut and the installation. They weren't happy and the TLE guys denied it. Whatever, got my money back. :)

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Poor Customer Service and Improper Service on Vehicle
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEESBURG, GEORGIA -- Went have a oil change and took 2 1/2 hours. Vehicle had oil and grease hand prints on hood and fenders. The crankcase overfilled by 1 quart. Told mech. Said things happen. Paid bill and went to another company to drain extra oil. Mech. said overfilling can cause damage to the engine. I will not return to WALMART. I will advise others to stay away. Someone needs to check behind the service.

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Oil change
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MUSKEGON MI -- Just got a synthetic oil change at Walmart on Sherman Boulevard in Muskegon Michigan and all went well except when they put a sticker on my windshield says within 3000 miles. Well I know when you get a synthetic oil change it's 5000 miles. Very deceiving. So the mileage is incorrect.

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Walmart Oil Change Ruined My 2012 F-150 Engine
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Rating: 1/51

SPRING, TEXAS -- I had my oil changed at the Spring, TX Walmart on 2920. They put on the wrong oil filter and it fell off after a few weeks dumping all my oil. My engine has locked up and I am looking at nearly $10,000.00 in repairs! Do not get an oil change from Walmart!

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Blown Motor
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Rating: 1/51

DRY RIDGE, KENTUCKY -- Had my oil changed at Walmart on 4/2. On 4/11 I now have a blown motor because they put the wrong filter and the wrong kind of oil in my 2012 Hyundai sonata. I will never go to Walmart for anything again... My motor is toast and I just bought the car 2 months ago and I don't have 5 grand to replace.

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Wal-Mart does not have reliable help doing oil changes
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COOKEVILLE, TENNESSEE -- My son took his car to the Wal-Mart in Cookeville, TN on 4/26/08. He got in his car, started it, and backed out of the parking space (30 feet). The check oil light came on. He looked out of the window to find the oil filter and all of the oil on the ground. They did give him another oil change AND refunded his money. But when asked if this had happened 5 miles down the road and seized the engine would they have replaced it. They refused to answer that question. Just by the other Wal-Mart service complaint today I think the answer is obvious. Warning to all, if you insist on letting them service your car be ready to check their work before you leave!

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Wal-Mart Oil Changes Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 17 ratings and
36 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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