Wal-Mart Oil Changes

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Wal-Mart does not have reliable help doing oil changes
Posted by on
COOKEVILLE, TENNESSEE -- My son took his car to the Wal-Mart in Cookeville, TN on 4/26/08. He got in his car, started it, and backed out of the parking space (30 feet). The check oil light came on. He looked out of the window to find the oil filter and all of the oil on the ground.

They did give him another oil change AND refunded his money. But when asked if this had happened 5 miles down the road and seized the engine would they have replaced it. They refused to answer that question.

Just by the other Wal-Mart service complaint today I think the answer is obvious.

Warning to all, if you insist on letting them service your car be ready to check their work before you leave!
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Hugh_Jorgen on 04/29/2008:
Cookeville! I was in Crossville on Satuday - I could have rushed over and we could have had a M3C Intervention right there at the WalMart Auto Center.
Suusan B. on 04/29/2008:
I drive a 16 year old car and personally would never consider having the oil changed at Walmart. I know money is tight these days but there are some things you just can't "cheap out" on and taking a chance on your transportion to save a couple of bucks just doesn't seem worth it to me.
Anonymous on 04/29/2008:
Suusan, if you get your oil changed at the new auto service/car wash (the old Becon Bay) in the Tustin Market Place you get a free deluxe wash with an oil change. You can stand 5' from your car and watch them do the work to make sure they do it all right. I got an oil change and free wash and everything went very well. They really fixed the place up nice.
Suusan B. on 04/29/2008:
Hey Super: I've been taking my car to the Goodyear at Bake and Trabuco in Lake Forest for the past 6 years and have been very pleased with them. I don't know a whole lot about cars and they don't take advantage of my lack of knowledge. In fact, I've been trying to get them to replace the clutch for over 4 years and have been told that it's possible to take preventative maintenance too far!
Totally Agree on 02/22/2014:
I Totally Agree! I wouldn't take Anything to Walmart auto department, ESPECIALLY in Garden City, KS #1 They have NO idea what they are doing, nor do they Care! #2 they are VERY Rude
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30.00 Oil Change At Walmart Cost 2,843.09
Posted by on
CICNINNATI, OHIO -- On December 23,2010 I went to Walmart on Colerain Ave in Cincinnati, Oh to have a routine oil change done by Walmart. I have not had anyone touch my car sense then to do any oil changes on the cat I have a 2006 Chevy Malibu. about two months after receiving the oil change my breaks begin to lock up and it was very diffcult to accelerate my car when pressing on the gas. On April 1, 2011. I had my car towed to CarX on Colerain Ave to have it looked at to see exactly what is wrong with the car. I spoke to Mike who is a certified mechanic who told me that someone had to have changed the oil incorrectly someone had to pour oil on the breaks for it to have gotten on into the system.

I contacted Walmart and spoke with William who had expressed to me that he had seen record of my receipt that the last time I'd been to Walmart for an oil change was 12/23/2010, that he was going to have one of the managers go up to CarX to have them take a look at the car to see what was going on also. then he was going to submit a claim to CMI, I have sense contacted The Channel 9 ITeam and my attorney.

I am totally disgusted with the service that I have been given to Walmart and feel it necessary to go after individuals jobs, no one should be permitted to work on anyone car(s) if they aren't knowledgeable. Good Luck to all of you who have been duped by Walmart I am NOT taking light of this situation and am in the process of getting my legal team involved if necessary....

Singing Off,

Rachel A. Moore, Paralegal

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trmn8r on 04/02/2011:
Rachel, I am having a bit of trouble understanding your complaint. What cost $2843 to repair? If oil got on brake parts, it wouldn't get "into the system" or cost that much to fix unless the result was you slammed into something. Was oil put *into* the brake reservoir?

When you say "go after...individuals jobs" are you implying that you are hoping to get someone fired?

In the future, I would suggest that you get your car serviced anywhere but WalMart. While an oil change should be a simple matter, IMO their "technicians" aren't trained to even properly drive cars in an out of the service bays.

Anonymous on 04/02/2011:
Wait, did anything come out of the Walmart manager filing a claim? Also, I'm not sure what you mean by going after peoples' jobs. In no way am I defending them...if the mechanic made an error, they should pay for it. But maybe its too harsh to try to get them fired, if that's your intention.
Skye on 04/02/2011:
What cost $2843.00 to repair?

I think if you have the proof that they actually poured oil on your brakes, you may have a case.

The law firm you work for, should be able to guide you in the right direction.

As for going after jobs, why are people who did nothing to cause this, being singled out? I know you are upset, but you have you be able to provide proof this was actually done to your car, and that Walmart is totally at fault.
Ytropious on 04/02/2011:
I had an oil change at a certain chain mechanic place that will not be named, and the next day my car overheated and my engine was toast. Coincidence? I think not. I was so angry I couldn't even bare to point the finger and didn't pursue the company. Couldn't prove it was their fault anyway. I honestly don't think someone deserves to be fired over this. Mistakes happen, it's called human error.
Anonymous on 04/02/2011:
If this happened 2 months after your oil change it's a large leap to assume that was the cause. Good luck with your lawsuit. Let us know the result.
trmn8r on 04/02/2011:
Good point, throwback. I think it was *three* months. I'm not feeling the love here, unless there are details missing.
getoverit on 04/02/2011:
Others may not agree but I think it's a good idea to always take your car to the same place for repairs and maintenance. That way, you avoid situations where one guy says the problem with your car was caused by a competitor. Since they are the only ones that work on the car, they can't point fingers.

The problem is finding that one shop where 1) they can do all the work that needs to be done and 2) you can implicitly trust them not to tell you things need to be fixed that don't really need to be fixed and all that.

But there's one thing I'm pretty sure of. If that perfect shop is really out there somewhere, it's not called Walmart.
Venice09 on 04/03/2011:
Wouldn't this have occurred almost immediately after the oil change? Three months is a long time. Anything could have happened in between.
momsey on 04/03/2011:
You just had the car checked out on 4/1/11 and without getting any kind of definitive answer from WalMart, you're looking for heads to roll on 4/2/11? It seems like you're jumping the gun a tad.

Much like the others, I don't quite understand what happened. Please elaborate on what the diagnosis was and how the shop came up with a nearly $3k estimate.
madconsumer on 04/03/2011:
the poster has a legitimate complaint. there is no need to question their intentions,situation, or grammar.

I have used walmart for oil changes, and have had superb service each time. not all walmart service techs are this way.
Starlord on 04/03/2011:
I have worked as a mechanic, and there is no way an oil change can cause something that shows up three months later. If an oil change is done incorrectly, you will know about it within hours, 48 at the most. Mad, with all due respect, I do not consider this a legitimate complaint. Oil on brake parts will not show up three months after an oil change, if, by some miracle, they can get oil on the brakes in the first place. A brake job, even with rotors and drums and new cylinders , calipers and master doesn''t come anywhere near 2,000 dollars. The brakes have nothing to do with an oil change, unless they offer a brake check as part of the service, and even then, how do they get oil on the brake parts, and what brake parts? Sounds hinky to me.
MRM on 04/03/2011:
This is the reason why it is wise to change your own oil and not have anybody touch your car.
trmn8r on 04/03/2011:
Perhaps MRM. I do all my own work, unless it is something unusual. I had the tranny out of my F150 last year. However, I don't expect everyone to have the interest or maintain the equipment (minor as it is) to do it. It's dirty, and they may want to spend their time doing other things. Gardening or bridge club or something.

I don't see why everyone can't find someone within, say 20 miles, of where they live who can do a reliable job at a reasonable cost. I wouldn't start at WalMart though!
Romper on 05/31/2011:
The braking system and engine block and most acessories are closed systems and a WM employee spilling some oil on your brakes and after 2 MONTHS something began to happen to your car and U make it the fault of WM is inane. As a Para-legal, U know that the time span between the WM service and problems with the care is TOOOOO long a period to hold WM liable and the oil service probaqbly would not have caused the issues U describe. Anything can go wrong with mechanical devices in 2 months. Grow up and accept that fact. In addition, I wonder how good a Para-Legal U R to connect two events separated by such a long time as to think it was WM's fault. Romper has spoken!
name with held due to liablies on 08/01/2012:
walmart does not check your brake fluid.your brake fluid container is located by the fire wall centered in the engine compartment.the suggestion was power steering fluid may have been poured into the brake fluid container.however the power steering container is located in the front of the engine by the pass fender area.walmart has video cameras in their garages to review work done on cars.no evidence in the videos show that the brake container was touched.
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Wal-Mart Oil Change ruined my engine with only 20,000 miles on it.
Posted by on
Wal-Mart put wrong oil filter on my engine. Invoice shows wrong oil filter number, proving they did this. Filter fell off on freeway at about 70 mph in the fast lane of the express lanes. Avoided potential fatal and/or injuries/damage in a car accident. Almost crossed collector lanes (impossible, due to volume of traffic). Avoided getting run over. Towed to Wal-Mart who said the filter fell off, and that it was the wrong one according to invoice. Several days later, their insurance co. said they would pay for a junk yard engine to be installed, for my 20,000 mile 2007 Camry (3 years old, with 2 more years on warranty). Warranty is now void. Engine is toast. Toyota estimates: 25k for new engine, or 11k for my engine rebuilt (more if they find surprises when they pull it apart), or 6k for a non-Toyota engine from an after market co, or 3k for a junk yard engine install. The junk yard engine might be pretty on outside, but severely aged due to lack of use for a couple of years on the inside. It may work, then in a couple of months(no warranty) the seals are gone, and I have to pay for my own engine rebuild out of my pocket for something that is Wal-Mart's fault. Many emails, phone calls, faxes later, I get no return call from store manager, can never get through to insurance co, always have to leave a message. Called Wal-Mart and you can never speak to the claims person, always voice mail, and they don't call back after two days, two calls, two messages. There's no apology from them, no admission of guilt, and a 'so sue us' attitude from all of them imho. Small claims would take 3mo-to two years, and IF I win, it costs me 2,000 dollars for legal fees, and up to two years of anxiety, and what do I drive in the meantime -- I don't have 25k to replace the engine, I don't have 25k for a new car, and can't afford to take on monthly car payments.
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yoke on 05/28/2010:
$25,000 to replace the engine???? You could buy a new car cheaper.
MRM on 05/28/2010:
If you are an abled-body person, I would like for you go to Youtube.com and watch an instructional video in how to change oil. You too can change your own oil without relying on strangers in screwing up your vehicle.
Anonymous on 05/28/2010:
What's really needed is a youtube video on how to get rid of the old oil after you do your own oil change. That's the hardest part of the do-it-yourself oil change.
old fart on 05/28/2010:
$25,000...? you could buy 2 (two) brand news KIA's with a 10 year warranty for that price!
Anonymous on 05/28/2010:
Why would you have Walmart do the work if the car was still under warranty anyway? You voided the warranty now didn't you?
Anonymous on 05/28/2010:
I agree I would never let Wal-mart work on my vehicle.
Anonymous on 05/28/2010:
I take my car to a local place to get the oil changed. They throw in a free car wash too. Stay away from Walmart and other 'chain' locations to get your oil changed. Find a good local mechanic
saj80 on 05/28/2010:
All good advice, but it doesn't help this person with the problem that Walmart caused. Depending on what state you are in, file a small claims action against Walmart, naming the store and department managers as defendants. You need to make sure your state's limit will cover the cost of a new engine, and get at least 3 bids for the cost of the replacement/rebuild, including the Kia dealership doing the work, as you should have a factory warranty for the repair.
Anonymous on 05/28/2010:
Nohandle on 05/28/2010:
The mileage on your vehicle doesn't surprise me one bit. I, too, put low mileage on a car. Go to a junk yard to replace your engine? Excuse me. I doubt yours was of junk yard quality at the time of the fiasco with Walmart's.

You've offered yet another reason NOT to go to Walmart's for an oil change. What are you expected to drive in the meantime while a lawsuit is going on? And are KIA and Toyota now one and the same SAJ since you suggested the work being done there. If so, I'm behind the times.
Anonymous on 05/28/2010:
I saw that too Nohandle. Kias are made in South Korea and partially owned by Hyundai.
Makes sense to me. not
Starlord on 05/29/2010:
Small Claims court does not have a lot of legal costs. you pay a certain amount to file, but the loser in the case has to pay the others side's fee. Lawyers are not allowed in Small Claims, unless they are either the plaintiff or defendant (respondent). The main problem is what constitutes a small claim. Watching the various court shows on television, I love seeing people get $5,000, as both Arizona and Washington have much lower limits. Above the ,imits, you must go to Superior Court, and there you do end up with high legal costs, and are usually just not worth the time and expense.
michaelknives on 09/12/2010:
I got news for you this doesn't surprise me. I had a chat with the manager in TLE. Some of the managers there are incompetent. And they instruct uncertified employees to perform certain tasks because they were short handed for the day against the TLE managers wishes. They screwed up one of my co-workers cars too and now he is going through a similar problem. They knew they screwed up. I would ask your attorney to investigate whether the employee that did your oil change was certified to do so...
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Posted by on
APPLETON, WISCONSIN -- I have an older car. It's a '91 Olds Toronado. I know what's wrong with it, so I keep it around. But I know it's an older car... I took it to Walmart on the East side of Appleton, Wi on Saturday, March 1st. I wanted my oil changed and my tires rotated. They said it would take roughly 30-40 minutes. I said "that'll be fine" and carried on with my shopping. I never heard my name announced so I went back to the TLE to ask them about my car. They stated they could not get my hood open, so they could not do the oil change. While knowing theres a trick to opening my hood, I suggested that I open it for them and they can carry on. He stated he already closed out the ticket and I'd have to come back another time as theres a lot of people waiting. I asked them if they looked at my tires, and they said they were fine, but they didn't bill me for anything. I said, okay at least I know my tires are okay.

I drive about 100 or so miles everyday to get to and from work, so tires are important to me. I didn't work Sunday, I worked Monday, I didn't work Tuesday, Wednesday March 5th, on my way to work I had a flat tire. I was told, and I stupidly followed people's orders because I don't know much about cars, that if I put a can of Fixaflat in it, I'd be okay enough to get to Walmart for them to fix my flat. OKay, I did that.. And once I got to Walmart they explained to me since they could not repair my tire because of the Fixaflat, they could easily sell me one for 85 dollars plus tax. I get it, my stupid mistake, but I didn't have 85 dollars on me. So they said they would put the tire back on and pump air in my tire, so I could at least get to work. I thanked them and drove off. My tire went flat again. Long story short...

Neither I, nor my mother could take the tire off and put the spare on. I called a 24 hour repair guy, he said.. Your lug nut is stripped. How could it have been stripped if the last guy to touch it was my local mechanic 3 months ago, but Walmart was easily capable of taking it off? I explained this to them and they said they'd pay for a new lug nut, but not the 30-50 dollars it's going to take to put the new lug nut on. The lug nut they put back onto my tire didn't even look like the rest of my other lug nuts. I replaced all my lug nuts about a year ago to be the same lug nut... And now I have a different lug nut, stripped, on my flat tire. Yay for more bills due to incompetence!
Resolution Update 03/07/2008:
I was given money back for my lugnut and the installation. They weren't happy and the TLE guys denied it. Whatever, got my money back. :)
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Hugh_Jorgen on 03/06/2008:
You accuse them of laziness - yet it seems like they did quite a bit for you at no charge. What are you expecting them to do? Lug nuts get cross threaded and stripped - especially on seventeen year old cars - it happens. Are you going to buy a tire from them? I would imagine they can fix your lug nut when you bring it in for your new tire.
Anonymous on 03/06/2008:
Walmart is full of crap if they're telling you they can't repair a tire because there's fix a flat in it.
I'd love to line up and shoot all those tire guys that use their impact guns on full force when installing wheels.
Principissa on 03/06/2008:
I'm calling BS on Wal*Mart's end here. One of the guys hubby works with got a flat and the closest place was Wal*Mart, they patched the tire no problem with fix a flat in it. I know this because he used my fix a flat that I kept in the glove box when hubby used my car. They also stripped one of the lugs on his tire as well, but that's a different story. I would never ever trust an employee of Wal*Mart to fix something as important as my car, I drive my children in it daily.
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Bad Oil Change!
Posted by on
Rating: 1/51
POCOMOKE CITY, MARYLAND -- About 2 months ago, I took my 2010 HHR to Walmart in pocomoke city Maryland for an oil change and tire rotation. I have used Walmart for oil changes for years and never had a problem. I noticed that my front wheels were vibrating more so than normal, so I was in process of taking to local mechanic to get it squared away, looked under my hood and discovered that apparently their mechanics didn't put the o-ring back on the oil filter causing a large oil leak. Luckily, I caught it in time and I will never ever take my car to Walmart for anything again! Don't trust your car to Walmart, they don't know what they are doing.
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JAKFK on 02/06/2013:
Rainman1999> If you've taken your car there for years without any problem, why would you let one bad incident ruin all the other times you've left a happy customer? Give em' a shot at rectifying the situation. Nobody is perfect. If they don't remedy the problem, then I'd give them the old heave-ho! Best of luck!
clutzycook on 02/06/2013:
If you've taken your car there for years without any problem...you got lucky.
trmn8r on 02/06/2013:
Though I underdatnd the spirit of the first reply, I beg to differ. You've been lucky that your car wasn't messed up a lot sooner. WalMart does not employ mechanics I would ever work on my car. It isn't worth going cut rate on "routine" work like this, especially since these days cars can go a lot farther between oil changes. Put in synthetic and you can go even longer.
Bill on 02/06/2013:
I wouldn't trust Walmart to oil the door hinges let alone change the oil.
JAKFK on 02/11/2013:
trmn8r> The issue isn't whether or not you trust Walmart to work on your vehicle, or the overall disdain you carry for the company. The OP has trusted them in the past, and that is all that matters. The fact is that the OP has only had a single bad experience over the span of several years. I think they should be given another chance. Not for your sake, or mine (I don't care for Walmart either), but for the sake of the OP who has otherwise had exemplary service there.
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Oil Change
Posted by on
Rating: 1/51
CONWAY, ARKANSAS -- I brought my car to Walmart in Conway, Arkansas on Dave Ward Drive for an oil change. I dropped off the car and fifteen minutes later they called me back and said my oil pan plug was stripped. They told me they didn't do it, but I am 100% certain they did because I was the last person to change my oil.

I then took it to OReily's Auto Parts to get a new drain plug. When I told the manager what I needed and what had happened he said that WalMart always bought a large quantity of drain plugs from them because this happened so frequently. I went back to Walmart to discuss what I had found out at OReily's and they had me file a claim, and I was told by store supervisor DeCarlos that unless there were evidence to prove they didn't do it that the insurance would pay for it. NOT TRUE!!!

The insurance adjuster from CMI, called me today and said he needs proof that they actually stripped the plug before they would pay. I plan on taking them to small claims court as soon as possible.
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trmn8r on 08/03/2012:
If I had a dime for every complaint that WallsMart, PeepShowBoys or GypeeLube stripped their oil plug, I'd have.. well I'd have enough to buy a #7 at BK.
MRM on 08/04/2012:
Use the bolt extrsctor. It works wonders.
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Oil Change and Tires Rotated and Balanced!!!!!!!!
Posted by on
Rating: 1/51
GARDENDALE, ALABAMA -- I got to Walmart on July 16th at 10:00 AM to get my tires balanced and rotated which I get free for life and a Oil Change for my VW bug which I use Synthetic Oil... There were not but 2 cars ahead of me... When I was going to check out they were charging me for tires rotated/balanced, 2 oil changes, and a LABOR Charge which I did not pay... My bill was only for the Oil change but the biggest problem I felt was that I walked out of Wal-mart at 2:30PM in the afternoon!!!! I sit there for FOUR AND ONE HALF HOURS FOR SOMETHING THAT SHOULD HAVE TAKEN IN THE LEAST MAYBE AN HOUR OR SO...... I was not a very happy customer and I have used them every time for my service on my car and bought my tires at Wal-mart about a year ago... The service should be better and if you don't have enough employees you need to hire more......
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trmn8r on 07/17/2012:
I've come to expect lousy service at WallsMart, and they rarely fail to meet my expectations.

I've seen what goes on in the "auto service" area, and it strikes me more like "The Three Stooges" than a speedy oil change outfit.

I'm imagining that someone walked off for lunch while in the middle, and nobody else worked on it in the meantime. That could sop up an hour. It could take another hour to balance and rotate the tires. Oil change at WallsMart? Hour, including cross-threading the plug and figuring out how to make it look undamaged. That's 3 hours. Tack on 1-1/2 hours to wait for 2 cars in front of you.
onlooker on 07/18/2012:
Please do not impugn the Stooges.

Your timeline seems very wallmart
ok4now on 07/18/2012:
Why would you even allow a minimum wage (probably disgruntled) Walmart employee to even touch your car? You are just asking for trouble. Don't walk....RUN!!!
clutzycook on 07/18/2012:
The problem with getting your oil changes/tire rotations at places like Walmart and Costco is that they purposely take longer so that you will (hopefully) shop in the store and spend more money. I bought my tires at Costco a couple of years ago and I have taken advantage of the free rotations exactly twice. Any other time I attempted it, I was looking at 2+ hours for ONLY the tire rotation. Now I go to CarX, get both done for about $40 and it usually doesn't take more than an hour ( I go early in the mornings).
KevinTX on 07/18/2012:
You use synthetic oil, so obviously you care about your car. Take the time, do it yourself. What if one of their flunkies leaves the oil drain nut loose.. goodbye V-DUBBUG. Also, did you witness them putting in synthetic? I bet you got el cheapo oil instead.
biomajor on 07/18/2012:
When I was looking at where to get the oil changed in my husband's new car, I discovered something very surprising. It was cheaper to get the oil changed at the dealer than anywhere else. It is only $22.99 . I get my car's oil changed at Jiffy Lube. My time is worth more than the added $10.00
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Oil Change and Fuel Injector Clean Suppose Too Make Your Car Idle Smoother and Run Smoother
Posted by on
Rating: 1/51
MICHIGAN -- I took my 2001 Tahoe for a Oil change on the 6/2/2012, I noticed a billboard with a offer of OIl change and Fuel Injecter clean SPECIAL for only 40.00 ....the sign said that the fuel injector cleaning would make your vehicle idle smoothly and ride smooother....after the procedure my vehicle idled loudly and sounded like it was hesitating...which it did NOT do before procedure. The Very next day I returned to Walmart the staff did not know what was wrong. They called manager {Johnny) the manager was RUDE, told me to drive it fast too clean out the injector's, that this has happened too him before. I asked for that in writing in case my vehicle does not get better and I need too sue Walmart at this point he said He was no longer obligated too talk too me and didn't.

The staff Barb the cashier and Dave the technician both were friendly and tried too help me. Dave the technician had too take his lunch break so he could come out and scan my vehicle and told me it was not firing on all cylinder's I am going too a Mechanic today. WALMART MANAGEMENT DOES NOT CARE ABOUT THE CUSTOMER'S....MY ONLY MEAN'S OF TRANSPORTATION IS DAMAGED AND NO ONE CARE'S.....AND THEY MADE SURE I KNEW THEY DID NOT CARE!!!!!If you want too avoid my stess DO NOT GO TO WALMART FOR EVEN AN OIL CHANGE....MY VEHICLE SOUND'S LIKE IT IS ABOUT TOO DIE ANY MINUTE...AND IT RAN FINE BEFORE.
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Alain on 06/05/2012:
I prefer to use my local independent car repair shop instead of a large store with a car service center attached as an afterthought. He doesn't charge me any more than a franchised auto repair facility and he uses mechanics, not technicians.
trmn8r on 06/05/2012:
Once you threaten to sue, my understanding is an employee can stop interacting with you. You shouldn't do that without considering the consequences. That's when the technicians go away and the lawyers come out.

The sign may have advertised that they could make you vehicle run better, but you have to consider the source - WallsMart. I wouldn't trust a WallsMart service center to properly inflate tires. This is why they couldn't tell you what was wrong and made the suggestion to "clean out" the injectors - they don't know what they are doing. The process they DID was supposed to clean them out!
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Shoddy Service
Posted by on
Rating: 4/51
ENID, OKLAHOMA -- Took my fairly new pickup in to get an oil and filter change and the character changing the oil spilled oil all over the engine. I had to take it to the car wash and clean the entire engine compartment. Didn't complain although I should have. Took my almost new Mercury Mariner in to get an oil and filter change and guess what, they did it right...... except for one thing. The mechanic had greasy feet and got it all over my carpet. A half day cleaning the carpet. They also advertise 49.99 for a fully synthetic oil change and it was $67.00. My opinion is they hire idiots in the automotive dept and I will never return.
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trmn8r on 05/24/2012:
I wouldn't take any car to WallsMart for servicing. I'd take my neighbor's there though - that guy irritates me.
clutzycook on 05/24/2012:
Lesson learned. If you were to read some of the horror stories about their TLE on this site, you'd realize you got off pretty easy in both cases.
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Oil Change
Posted by on
Rating: 1/51
TOMBALL, TEXAS -- Went to this Wal-Mart on Friday 5-11-2012, just wanted a simple oil change. They gave me more than that, spent 2 hours walking around the store, checking in 2 times with the automotive to see if my car was ready. I could see my car in the garage with the hood up. WAIT WAIT WAIT WAIT and kept waiting, a total of 3 hours. When I finally asked got tired of waiting I asked about my car again. All I got was a blank stair and they did not know were my car was. Seems the bone head that was working on my car stripped my drain plug. Not only that they just rolled it into the parking lot and refused to fix it. NEVER NEVER AGAIN. TOMBALL, Texas WAl-Mart.
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jktshff1 on 05/14/2012:
Walmut sells stuff, not service. NEVER get your car serviced at a walmut. Even the "quick change" oil places are better than walmut.

Good review
trmn8r on 05/14/2012:
Sadly, this is exactly what I would expect if were ever to take my car to WallsMart for service. Nothing more, nothing less.
BigAl on 05/14/2012:
Many a do-it-yourselfer- strips his oil plug then takes it to an oil change facility to get his oil changed so he can conveniently blame the business for doing the damage. This of course was not this OPs reason for taking it there. However, many do and just MAYBE this Walmart suspected this is what happened.
Annie on 05/14/2012:
If the oil plug was stripped before Wal-Mart did the oil change that might be their reason for refusing to fix, but if it wasn't then it would be pretty clear to them whose fault it was and they were just trying to get out of the blame and the repair cost. Typical.
heather on 06/28/2013:
went walmart and they stripped my oil drain plug also. They said it was the guy that did it who did the change before. I think the walmart tech stripped it. naples Florida juliet blvd store
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