LEOMINSTER, MASSACHUSETTS -- I had a root canal today. The Endodontist who performed the root canal gave me a prescription for 12 percocet, your pharmacy would not honor that prescription because it wasn't printed on security paper. I asked if it would make a difference if they communicated directly with him & they said it would not, that unless I have a prescription written out on security paper they could not fill it for me because it is a narcotic.
As much as I understand this policy as it was explained to me not once but several times, by not one person but two. It is my opinion that your employees took extreme measures to prevent me from receiving medication that would alleviate my pain from the root canal. The Endodontics office I received the root canal in was an hour away, and was already closed for the evening, so driving back there for a rewritten prescription on different paper was not an option.
When I called spoke to the Dr he said he had never heard of this new law and encouraged me to visit another pharmacy. I ended up getting my prescription filled elsewhere & stocked up on vitamins & other essentials I had planned to purchase at Walmart. I have been a long time shopper of Walmart, I can assure you that it will be a very very long time, if ever, that I step foot in another Walmart store. I will no longer give you my business. I have had similar experiences at other business establishments & boycotted their stores & needless to say most are not in business anymore.
Do I really think that I alone was the reason that other businesses have gone bankrupt? No I do not. I do know that I will not spend my money in a place who refuses to accommodate their customers. I know I will tell everyone I know, blog about it all over the internet & give unfavorable reviews at every opportunity about my poor experience in your Leominster MA store, and that I am no longer giving my business to Walmart. This is what happens when a business goes downhill, blame the economy all you want, in reality you can only blame yourselves for sub-par customer service and idiotic policies that do not have the best interest of your customers in mind.
MORGANTON, NORTH CAROLINA -- First, I have to say I have enjoyed the convenience and low prices of Wal-Mart for over 15 years. I have also been a patron of the Wal-Mart pharmacy, due to cost savings, for just as long. Yet, I was startled when I found they acted as if I was in the wrong, when I could not have been. It hurt my feelings and left a really bad taste in my mouth regarding customer service. I WILL NEVER SHOP AT WAL-MART AGAIN AND I WILL ALWAYS BRING AWARENESS TO THIS ISSUE UNTIL I AM EITHER RETURNED MY PORTION OF THE $120 COST OR seven tablets.
I do not need to go without my medicine (actually I just reduce the amount by half to make up) and I do not deserve to be treated as if I am some sort of drug addict. I would think a company larger than over 150 nations would have it together. I would be wrong to think this. Here is my story.
I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation.
The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. At least they stopped blaming me.
I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I paid the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a website just to make people aware of the poor treatment and bad service I received.
CLIO, MICHIGAN -- It is very sad when you go to a pharmacy to get your meds and have to wait 2 hours. They told me it would be 30 minutes. I was not the only one who had to wait. It was ridiculous. I asked what was taking so long. I was told they were busy. The pharmacy at Walmart which I have gone for 10 years in Ohio was wonderful. The Walmart pharmacy in Clio, Michigan is horrible. I have had to have 3 scripts filled at different times and it was always the same. The computer was down, someone was on lunch, etc.
This past Saturday was the last straw I will not go there again. They have two Indian pharmacists, I am not pointing fingers at races, but they are extremely rude. On Saturday I guess someone was on lunch and I waited for 15 minutes for them to even come and take my script. The pharmacist told me just a moment three times. No explaining that someone was on lunch just you have to wait. When he did come to the window he again said I was just going to have to wait.
Finally after I was upset he took my script, and again went on and on..I finally told him to just stop I was mad enough at his rudeness, well he then tried to grab my arm. I am not sure why. I told him not to touch me.. Finally he said it would be 20 minutes due to my saying I hope I don't have another 2 hour wait.
While waiting I did some shopping to come back to seeing him tell the girl associate about me. I was not a happy lady. I told her I was not going to bite her head off. Only the rude pharmacist. As I was leaving I told him what I had seen. He tried to get me to come back to the pharmacy by calling "ma'am, ma'am..." I ignored him.. Needless to say this Walmart has lost my business. I will try the one near Burton, Michigan on Belsay Rd... Hopefully I will have better luck. Stay away from Walmart in Clio, Michigan.
CHATTANOOGA, TENNESSEE -- Walmart 2020 Gunbarrel Road, # 250, Chattanooga, TN 37421 Dates: 10/12-10/14 2009. Monday 10/12/09 @ 5:37 pm I got in line at the pharmacy to pick up my Rx. At 6:10 pm I was told it would be 15 min more by the cashier. At 6:25 I got back in line. My Rx was ready, however a customer in front of me needed a refund. A CSM was called, where she proceeded to take 45 min in attempting to do a refund tying up the only cash register. After 45 min, she told the customer that she could not do the refund.
By this point I was infuriated and said in a very calm voice I wanted my Rx rung up. She then proceeded to change register tape. I told her I did NOT want a receipt, I wanted to leave. It was now 7:10pm. I only got half my Rx as that was all they had. This was 1.5 hrs to get half my Rx. On 10/14, I got back in line at 5:50pm. Told again that it would take 15min. to get the other half of my Rx ready. The pharmacist called for a member of management twice in 30 min and no one showed up.
I went to the front, asked for a manager. A CSM took me back to the pharmacy and tried to get my problem fixed. A store manager was called. She spoke to the CSM about what was going on. He explained what I had told him. She walked right by me without a hello or an apology. Needless to say, 1.5 hrs later, I finally got ALL of my Rx. 1.5 on 10/12 and 1.5 on 10/14 is 3 hrs to get one Rx. Do you see where I have a problem with all this?
My wife and daughter were diagnosed with H1N1 on Friday 10/9. I spent 3 hrs away from them waiting for an Rx.
I find this to be unacceptable under ANY circumstances. I was given an apology only from the cashier. It was neither her fault NOR her responsibility to provide an excuse or an apology. That is what they pay their managers for and they failed in that capacity. Please give me one, just one, reason why me, my family or anyone I know, should ever get their Rxs filled at Walmart Pharmacy ever again?
HAGERSTOWN, MARYLAND -- I've been shopping at Walmart for as long as I can remember. I have had lots of prescriptions filled at Walmart during those years but this past Sunday ended all ties I will ever have with Walmart again. I had called in a refill on Monday.. on Friday I went to pick it up figuring that they had plenty of time to fill it right? Yeah well after waiting in line for 20 minutes it was finally my turn. I gave all the important information and the lady pulled it up.. she proceeded to tell me that they didn't have the medicine and since I had called it in so long ago they should be getting a shipment in the next night by 7:30 I should call back then to make sure.
So on Saturday the next night I called them.. after 7:30 and they were closed.. surprise surprise. So I waited till Sunday morning after they opened and to my surprise I spoke with a lady who told me that they still didn't have the medicine as they don't get shipments in over the weekends. I explained very calmly that I had NO pills left. She told me they had none on the shelf and I'd just have to wait. I was getting quite frustrated as the medicine I take I need to have. If not I could end up in the hospital. I explained to her that I couldn't wait, that it's something I just can't not take as not taking it would most likely land me in the hospital..
She rudely told me it wasn't her problem. They didn't have it and I was going to have to wait or call somewhere else ask them if they had it and then have the other place call them. I repeated what she had told me and asked her why it falls on me when I called this in almost a week ago.. They had more than enough time to get this. She told me very matter of the fact that it wasn't her problem and that I was to either deal or call somewhere else.
I did just that. I have never in my life felt so disgusted by the service. The least she could have done was said, "Would you like me to check with another Walmart pharmacy?" but no I was told to go take a flying leap and she didn't care that I could have died because of their ability to refill my script within a reasonable amount of time.
I won't say all Walmarts are this way but the Hagerstown one is. So patients beware.
MT OLIVE, NORTH CAROLINA -- I had many new prescriptions to pick up at Walmart. I questioned the price of all of them, or so I thought. I made it clear that I did not have a lot of money to pay for these. I questioned a 40.00 charge for a new pen type medication. I said I needed it so I would pay once for it and get a discount card for the future. I saw a charge of 40.95, I thought that was the tax. NO it was the charge for NEEDLES!! I have been a diabetic for 20 years and have never paid more than 10.00 for a box of needles!!
The pharmacists were trying to close for lunch, so I thought I would resolve this after they came back from lunch. I was told "Yes" they had 9.00 needles and that yes I did question every price but they thought I wanted the most expensive product they carried because the Dr prescribed that one! I was told I could not exchange it and that I had to keep it since it had left the pharmacy!!!
I think that is BS another way to rip off people. I told them to never charge that product to me ever again!! I am still thinking about moving my stuff away from them for this. I don't need to work with a company that is willing to readily rip off people that are sick or dependence on medication to not be sick. I think this is unethical and I think it needs to go viral about how badly this pharmacy - nationwide treats its customers. I have been reading other reviews also.
SHERWOOD, ARKANSAS -- For as long as I can remember I have always filled my rxs at Walmart pharmacy. Last month my daughter's dr. called in some meds for her. Well to make a long story short, Walmart filled the medication, but gave her the wrong strength. To make matters worse she's only 4 months old with a lot of health problems as well as allergic to a great deal of food which ultimately forced me to discontinue nursing.
I'm writing this review because after speaking with management I'm very concerned that someone could die because on another occasion the label on my son's medication instructed me to give him double the dose which was an error on the pharmacy part.. again. As a mother I would hate for this to happen to another person, let alone a child. I pray that changes are made ASAP. In the meantime, we have transferred all of our medication out of Walmart and I hope everyone else does the same. God Bless.
LYNN, MASSACHUSETTS -- I made a mistake of having my prescription filled at a WalMart pharmacy. Sure, it's cheap, and the pharmacist is a nice guy who does a great job. But leave it to the WalMart management to screw up every shopping experience.
The business card for the WalMart pharmacy says that the pharmacy is open 9am-9pm Monday through Saturday. To make sure, I called the number as well, and the opening hours were listed as 9am to 9pm on the answering machine.
Yet, when I got to the store in Lynn, MA at 1:40pm in the afternoon on a Friday, the pharmacy was closed. There on the window there were the same business cards listing pharmacy hours as 9am-9pm, yet the window was closed shut. A small sign said that the pharmacy will close for lunch 1:30pm-2pm if there is only one person working. There was no schedule showing how many people work in the pharmacy on any given day. People waiting for the pharmacy to open said that this WalMart has been closing the pharmacy in the middle of the day for years - but it never bothered to update its pharmacy business cards or correct the message on the answering machine.
Decided to give Walmart a tumble with new prescription. Went in, gave script to pharmacist. They had 6 of the pills in stock (prescription calls for 2 pills per day.) They said come back in a few days for the rest. (I live 20 miles away) I said no but I was going to another town with a Walmart so could I have the script back... They said they would put in computer and any Walmart could access it. So I said OK.
2 days later went to Walmart in Grand Rapids, MI and asked for prescription.... They couldn't find it in computer, had to call Adrian store (15 minutes wasted) then when they found it they didn't have the medicine (fosinopril the generic for Monopril....common as rocks.) I told the pharmacist to either get into the drug business or get out because they were pissing off a lot of people.
Then I tried their mail order prescription filling service.... days go by, no meds, I call them.... "What's going on?" They tell me can't fill for two more days because of insurance and I ask why they didn't call and inform me of that.... duh. I called Bentonville (Walmart home office) and explained all this to them. They said they would have a representative call me.... a month now and I'm still waiting for the call. Bottom Line... Walmart Prescription service is a bad joke..... avoid at all costs.
I have worked for Walmart Pharmacy for a year and a half now. I have read numerous complaints about Walmart Pharmacies. My question is why do you still go if all you do is complain? Walmart was the original company to start the $4 generic program. Don't you think that might cause just a little more business? Customers wait in line and huff and puff thinking we're not doing anything but we're working our ** off.
If you are told it's going to be a 30-minute wait it's because there's at least 10 customers ahead of you. Just because no one is around the Pharmacy area doesn't mean that we're not busy. This is a big misconception that all we do is take your Rx, throw 30 pills in the bottle and sticker it. First of all we have to scan the Rx into the computer, input all the info, verify that it is correct, have the pharmacist check it, fill it, have the pharmacist look it over and bag it.
Also transfers always take one to three hours because we have to fax them and wait for the other pharmacies' response. My pharmacy usually fills 250-300 prescriptions a day with only one pharmacist and about 2 or 3 techs so we're not just sitting around doing nothing.