Wal-Mart Pharmacy Consumer Reviews - Page 4

SHERWOOD, ARKANSAS -- For as long as I can remember I have always filled my rxs at Walmart pharmacy. Last month my daughter's dr. called in some meds for her. Well to make a long story short, Walmart filled the medication, but gave her the wrong strength. To make matters worse she's only 4 months old with a lot of health problems as well as allergic to a great deal of food which ultimately forced me to discontinue nursing.

I'm writing this review because after speaking with management I'm very concerned that someone could die because on another occasion the label on my son's medication instructed me to give him double the dose which was an error on the pharmacy part.. again. As a mother I would hate for this to happen to another person, let alone a child. I pray that changes are made ASAP. In the meantime, we have transferred all of our medication out of Walmart and I hope everyone else does the same. God Bless.

LYNN, MASSACHUSETTS -- I made a mistake of having my prescription filled at a WalMart pharmacy. Sure, it's cheap, and the pharmacist is a nice guy who does a great job. But leave it to the WalMart management to screw up every shopping experience.
The business card for the WalMart pharmacy says that the pharmacy is open 9am-9pm Monday through Saturday. To make sure, I called the number as well, and the opening hours were listed as 9am to 9pm on the answering machine.

Yet, when I got to the store in Lynn, MA at 1:40pm in the afternoon on a Friday, the pharmacy was closed. There on the window there were the same business cards listing pharmacy hours as 9am-9pm, yet the window was closed shut. A small sign said that the pharmacy will close for lunch 1:30pm-2pm if there is only one person working. There was no schedule showing how many people work in the pharmacy on any given day. People waiting for the pharmacy to open said that this WalMart has been closing the pharmacy in the middle of the day for years - but it never bothered to update its pharmacy business cards or correct the message on the answering machine.

Decided to give Walmart a tumble with new prescription. Went in, gave script to pharmacist. They had 6 of the pills in stock (prescription calls for 2 pills per day.) They said come back in a few days for the rest. (I live 20 miles away) I said no but I was going to another town with a Walmart so could I have the script back... They said they would put in computer and any Walmart could access it. So I said OK.

2 days later went to Walmart in Grand Rapids, MI and asked for prescription.... They couldn't find it in computer, had to call Adrian store (15 minutes wasted) then when they found it they didn't have the medicine (fosinopril the generic for Monopril....common as rocks.) I told the pharmacist to either get into the drug business or get out because they were pissing off a lot of people.

Then I tried their mail order prescription filling service.... days go by, no meds, I call them.... "What's going on?" They tell me can't fill for two more days because of insurance and I ask why they didn't call and inform me of that.... duh. I called Bentonville (Walmart home office) and explained all this to them. They said they would have a representative call me.... a month now and I'm still waiting for the call. Bottom Line... Walmart Prescription service is a bad joke..... avoid at all costs.

I have worked for Walmart Pharmacy for a year and a half now. I have read numerous complaints about Walmart Pharmacies. My question is why do you still go if all you do is complain? Walmart was the original company to start the $4 generic program. Don't you think that might cause just a little more business? Customers wait in line and huff and puff thinking we're not doing anything but we're working our ** off.

If you are told it's going to be a 30-minute wait it's because there's at least 10 customers ahead of you. Just because no one is around the Pharmacy area doesn't mean that we're not busy. This is a big misconception that all we do is take your Rx, throw 30 pills in the bottle and sticker it. First of all we have to scan the Rx into the computer, input all the info, verify that it is correct, have the pharmacist check it, fill it, have the pharmacist look it over and bag it.

Also transfers always take one to three hours because we have to fax them and wait for the other pharmacies' response. My pharmacy usually fills 250-300 prescriptions a day with only one pharmacist and about 2 or 3 techs so we're not just sitting around doing nothing.

BLACKSTONE, VIRGINIA -- I am my mother's caretaker, she lives with me. She had a liver transplant in 2010 and has certain meds she needs to live. We just moved out here to Nottoway County from Dinwiddie County. We have used this pharmacy before and have dealt with rudeness, ignorance, and anything else you can come up with. Thursday, January 10, 2013, I took the box into the pharmacy so they could see it and fill the right one. When I went back later that evening to pick it up, the pharmacist said he couldn't get it to go through her insurance, they were refusing it.

He was rude and cutting my sentences off when I tried to talk to him. Instead of him getting on the phone with AARP, he said we needed to call them and get it straight. When my mother called to talk with them on Friday morning, January 11, 2013, they gave her a hard and told her they still were having problems getting it to go through. She called back to speak with the pharmacy manager, a woman. She was very nasty to my mom and said she didn't have time to talk to her, she had work to do and that she would have to find another pharmacy to fill her prescription because they didn't have the time to deal with it. We went to Walgreen's to get it done.

BRADENTON, FLORIDA -- On Monday Dec. 10 we left a prescription from our doctor off at 12:00 P.M. We were told it would be ready the next day after 2. I told her that was fine as we didn't have to have it the same day. The following day I called to confirm pick up and was told it wouldn't be in until the next day (Wed) after 2pm. On Wed I called and was told it wasn't ready yet as they were busy!!!!

If they cannot fill a prescription in a reasonable amount of time they should have told us so we would have gone somewhere else. I think this is very unreasonable and will have to think of somewhere else to go for our prescriptions. If they don't have enough people working there they should hire more people. This isn't even the BUSY SEASON when all the northerners are here??? This happened at the Cortez Rd. Walmart in Bradenton Florida in December of 2012.

ALAMOSA, COLORADO -- Two weeks ago I dropped off 6 prescriptions at store# 0869 in Alamosa, CO. One script required pre-approval from my insurance company. I had to make 2 trips back into town for a total of 100 miles. No big deal, but my problem started when I registered for online access so I can refill online when I need to. Walmart's website took my information and what happened afterwards was too stupid to comprehend.

The website stated the following: patient can't be found, date of birth is incorrect, prescription numbers invalid, and store number can't be found. Bear in mind, I had just had 6 pres. filled with 3 refills on all of them totaling a years worth of prescriptions. I then called Walmart's customer service number 6 times and was told by 5 reps that I'm not in the system. One representative said she found my info but can't understand why I'm not able to access my prescription history. I was told I have to go back to the store and talk to the pharmacy manager and have them reset my account.

I went in this morning and talked to the manager and he said he had no idea what I was talking about. I had also e-mailed Walmart 4 times and kept getting the same response that I must input the correct information. I called Walmart's main HQ in Bentonville, AR and was hung up on when I tried to explain the problem. The store has my info on file correctly, as the pharmacy manager went over with me to ensure the correct info was in the system. Looks like I'll be transferring my prescriptions to another company since not one single person is willing to help.

WAXAHACHIE, TEXAS -- There is a very rude foreign guy that's the pharmacist. He cussed at me and told me he was going to hang up on me all because I was questioning why no one faxed my mom's doctor to refill her meds. Needless to say I kept saying I would like to talk to someone over him and he kept saying he was the boss that no one was over him. So I asked for manager he hung up on me. So I called back to report him and spoke with store owner that said he was going to take care of it. I was very pleased with their managers there taking care of this. This man was awful.

VANCOUVER, WASHINGTON -- My wife had a prescription filled last evening in a WALMART pharmacy (Vancouver Washington) which had been charging $15 for a three month supply and was charged nearly seventy dollars (they originally quoted $81.) She is on a three month supply program at a fixed rate and this was such a surprise she just paid it in a daze, not my style,

I wanted to go back and make a scene (my style) but she is far more reserved than I am. She asked I do not embarrass her in a public place but this is about WALMART ripping off a customer and that customer is my wife. I went to WALGREEN's asking about how much they would charge for the same quality and quantity. They told me about thirty dollars for three month's worth, our business will go to the competitors in the future.

While on vacation in Cleveland, GA, I realized that I had left my medication at home. I passed by Ingles but decided to use Walmart Pharmacy. First complaint: At consultation counter I was told that pharmacy had no way of looking up pharmacy at hometown... "no internet" she said. Second complaint: It was 11:10 when I spoke to her... told me it would be around 2:30 before I could pick up prescription.

Third complaint: I had to find my husband in the store (five minutes) to get phone number of home pharmacy. When I returned to pharmacy, it was locked for lunch. When I told her that I would be right back, she did not inform me that she was about to close for lunch. Bottom line - went back to Ingles. Prescription was called in and filled in less than 30 minutes. Go figure!!!