2545 IL RT 26 S, FREEPORT, ILLINOIS -- The eye Dr. is outsourced and rents the space in Wal-Mart, however, there are 3 other employees at the eye care center that are employed by Wal-Mart. Since I had lost my newest glasses while traveling I viewed it as an opportunity to try WalMart for new glasses. My initial eye exam was on 3/10/2010 at my local WalMart in Freeport, IL. It took 3 weeks for them to come in.
One of the WalMart employed women assumed they weren't tight enough and so screwed the ear pieces as tight as they could go. I wore them for 2 weeks during which time my eyes continually watered and burned. I'm an avid reader and reading was uncomfortable. I had considered perhaps this was just an adjustment to the new lenses, but the discomfort was such that I returned them to Walmart.
I was given a second exam and told that there was a change in the right eye. That the watering was due to "something" in my eye, as though I could have had foreign matter in my eye and not know it; for two weeks? Secondly I was told I have beginning cataracts, which was news to me, but which also caused my reading problem.
My lost glasses were prescribed in October of 2009, there was no mention of cataracts at that time. In any case my concern about a vision change in only a couple of weeks let me back to Shopko, where I've always had excellent service and no problems.
** at Walmart called me and told me that I could save money but asked which prescription to use. I'm not certain what happened to patient privacy but ** knew I have another eye exam at Shopko. The obvious thing to do was get new lenses following the last exam that I had done at Shopko. That Dr. also showed me and told me about the cataracts. They were just beginning and so far the eyes were compensating by spreading light throughout the back of the eye ball instead of the normal straight line. That it would be many years before I needed to worry about cataracts.
The second pair of glasses arrived at WalMart. ** said I also had a new pair of frames because the other ones were stripped. I'm assuming they were stripped when ** tightened them too much. I again felt something was wrong and took them to Shopko to be checked. The lens in the left eye were 10 degrees off where the bi focal is formed. I could not shut my right eye and read at all with my left. Letters were fuzzy and difficult to make out. I again returned them to WalMart and asked for my money back. I was told I would likely not get a refund because Walmarts prescription was not followed.
Firstly, their eye Dr. could not give me a good prescription. Not only that, tried to make me feel that it was my fault that I was having problems. I am a single person on a fixed income and insurance no longer covers glasses. I got a new pair at Shopko with the prescription that Dr. gave me and have no problems at all. Do not get glasses at Wal-Mart. I feel taken advantage of, and I'm out $325.00 for something I can't use.
80021, COLORADO -- I brought my brand new designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble.
The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.
By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (**) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in.
The vision attendant (**) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she replied, "I really don't understand what the problem is with the glasses." Ummm, do they *train* these people in customer service???
Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and lo and behold, there I found a manager!! Imagine that? A manager in a store!
The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. **, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, "for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???" Thank goodness the kind manager was still there and promptly refunded me the additional $20.
So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and off-kilter hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!
WHEAT RIDGE, COLORADO -- If you are even thinking about purchasing glasses, lenses or anything at the vision center think long and hard. I have been purchasing glasses here for years for my kids and myself. We bought lenses for my husband and myself here in 4/2015 and the lenses are the worst. We spent $430 on just his lenses and they are saying we did not purchase a warranty. Who would spend that much on one set of lenses and not spend the $25 on a warranty? It doesn't even make sense. I filed a complaint and have even offered to pay for the warranty and was told "no" and the best they can do is a 20% discount to replace the lenses.
It is actually insulting to know how much they care about long time customers. The product they sold was crap and they won't do anything to remedy the situation. I have recommended them for years but now I will tell anyone who asks to NOT purchase anything from them. So basically I'm out a total of $660.00 for lenses that are crap...
PLYMOUTH, MASSACHUSETTS -- Visited Walmart Vision Center in Old Colony Place and the technician was rude, spoke to co-worker throughout the process. Barely acknowledged my existence. This was my 1st pair of glasses and did not appear to have the time to answer questions, actually sounded angry in her response to a question. Bay State Eye Care who did the eye exam was no prize either. Heard one of the technicians complaining on the phone about how long someone took to pick their glasses out. Felt a lot of regret after I paid the $158.00 but I need the glasses to drive. Not a professional or welcoming place start to finish.
N ATTLEBORO, MASSACHUSETTS -- October 3, 2010 - Last night, I took out my contact lenses before checking if I had a new pair. As luck would have it, I did not. I admit I should have. I called Walmart Vision today (since that is where I have the script from) and asked if they sold them there. The woman who answered the phone said yes, so I flew on down so as to get there before 5 pm. When I got there, I spoke to a middle aged woman and I showed her my script and told her that I needed a box.
She looked at my script and said oh she only had up to a certain strength. I asked what she meant and said she doesn't care my strength. I explained to her that I had accidentally threw away my last pair of lenses. Whereupon she began to chastise me over where was my backup pair of glasses, and I should have a back-up pair of glasses.
The reason why I don't have a backup pair of glasses is that I have been unemployed for over two years. That's why. I don't appreciate being lectured by someone who has no business doing so. Additionally she should have over the phone said 'yes we do sell them but only certain strengths. I would not have wasted my Sunday afternoon fighting traffic for nothing. And so here I sit wondering, how does this woman (who clearly LACKS communications skills) keep a job? Especially one in a health related field!?!?!
MT VERNON, WASHINGTON -- My daughter took my 5 yr old grandson to a Vision Center in the Walmart Store in Mt Vernon Washington. They needed to pick up his glasses. They went in the Vision Center. As my 5 yr grandson is a little shy as this is a new experience for him he's wide eyed, and he is excited about getting his new pair of glasses. Here Comes ** the Walmart Vision Center employee. She told my grandson "Can you see better with them or without them". She was in a grumpy mood, my grandson froze and didn't respond.
Then she said it louder "CAN YOU SEE BETTER WITH THEM OR WITHOUT THEM" as if he is now deaf. In a rude and condescending manner ** Walmart Vision Center Employee Mt Vernon Wa. Told my daughter "DOES HE SPEAK ENGLISH. DOES HE SPEAK ENGLISH" IN A ANGRY TONE OF VOICE. My daughter tells ** Walmart Vision Center Employee, of course he does. My daughter tells my 5 yr old grandson "tell her if you see better with them them or without them", and he looked at **, and nodded yes.
At this point 5 yr old grandson is now terrified. ** Walmart Vision Center Employee Mt Vernon Wa. Grabbed her paper work in a disgusted manner, and Stated "YOU KNOW THERE IS A CHARGE FOR THIS". Yes my daughter responds as she is getting her Visa card out of her purse and ** tells her RUDELY "IS THAT A DISCOUNT CARD?" By then my daughter has had enough, and tells her the "insults continue and your behavior is hurtful towards me and my child." As my 5 yr old grandson looks on.
That makes ** Walmart Mt Vernon vision center even angrier "I DON'T KNOW WHAT YOUR PROBLEM IS BUT I SEE THOSE KIND OF PEOPLE EVERYDAY. I DON'T KNOW IF THEY SPEAK ENGLISH OR SPANISH. Or what language they speak". By then my daughter just wanted out of the Vision Center. The experience for my 5 yr old grandson was a sad experience. He experienced rude, derogatory and condescending behavior at the hands of ** Walmart Vision Center Employee Mt Vernon Wa.
BATAVIA, ILLINOIS -- I went to Walmart Vision Center in Batavia, Illinois. I was totally ignored. When I chose the frame I liked after paying for the eye exam - the customer service girl talked me out of choosing the frame that was comfortable for me, saying it's too big on my face. I ended up choosing what SHE WANTED, it looked better but was NOT comfortable. I never wear that $300 pair of glasses more than 5 minutes since it hurts. What a waste of money & my time.