SILER CITY, NORTH CAROLINA -- My in-laws had bought three Goodyear Viva 2 tires from Walmart in November 2007. Since then we had to go back not once, not twice, but three times. Two of those times were back to back Friday's (June 20th, 2008 & June 27th, 2008).
And now this past Friday, July 18th, all three times the Viva 2 tire had a crack in the middle of the tire. What's the deal? I know they say thing's come in three's, but come on three brand new tires that end up with a crack in the middle (within one month).
And on top of it all, every time you go there to have the tire replaced you have to spend $9.95 Road Hazard plus $1.50 fee which totals out to $11.24 after taxes.
This past Sunday when I went with my wife & in-laws a mechanic worker told me "Maybe it's your driving" then said "Maybe your van needs an alignment", at that point I told the worker "No, you need to go to automotive school because if it was to be the alignment my tires would show wear & tear on the side, this is in the middle of my tire & by the way Wal-Mart needs to also send you to school to learn customer respect!"
At that point I just called for a manager. Then the manager told me if I don't pay the $9.95 Road hazard plus $1.50 fee which totals out to $11.24 after taxes my tire will not be covered.
I told her, "If there happens to be another flat, I don't plan on coming back to Walmart auto center. Plus this shouldn't be happening with a brand new tire."
So before you decide to buy any tires at Wal-mart, I would think twice. Take my advice, it's not worth the aggravation.
HENDERSON, KY -- I bought four Goodyear Viva tires with lifetime warranty for my 17 yr old daughter's car. The car after having 20 thousand miles driven on the tires now drives as if it has a flat tire. I took it to a mechanic and he told me three out of the four tires has flat spots on them.
I took the car back to Walmart and one of the tires had a broken belt in it. Walmart replaced that tire. The mechanic that worked on the car at Walmart then said the reason the car drives that way is because one of the wheels was bent. Myself being a single parent out of work due to losing my job because Whirlpool took my job along with 1,200 other jobs to Mexico came up with enough money to buy my daughter new wheels. After taking the car back to Walmart because I thought WALMART was a family orientated business and cares about the customers, had them to put the same tires on the new wheels.
The car still drives the same. I then had another reliable mechanic look at the car again. As soon as he took the tire off the car rolled it across the floor told me this tire has one huge flat stop and another small spot on it. He said, "there has to be something wrong with these tires because you hardly have any wear on them."
I went back to Walmart and they said there was nothing they could do about the tire because the tires were over a year old except sell me another new tire because it wouldn't be safe for my daughter to drive the car in this condition. Now what does this say for the quality of care Walmart provides to their loyal customers?
PITTSBURG, CALIFORNIA -- Bought 4 Goodyear Viva tires on March 2013, after 13000 miles on Feb 2014 one got flat, no hole was found and the tech said they could not repair it. Three months later a different one blew up while driving at 35 MPH on a city road, paid half of the price to get it replaced, great Walmart warranty right? And six weeks later the same tire blew up while on the freeway at 65 MPH.
I emailed Goodyear about these issues and they told me the tires are manufactured for and guaranteed only by Walmart. I'm going now to buy a new set from a different manufacturer; of course, I can't risk my family by keep using those cheap, bad quality tires. My recommendation: do not use Goodyear tires and never buy tires from Walmart. I have learned the hard way.
VIRGINIA -- I have 4 Goodyear Viva 2 tires on my car and I am very pleased with the traction they provide in all weather. I did have a couple replaced a few years ago because they were reaching their end of life and I still bought the same tires. Currently I have a defect on one tire but it is because that wheel is out of toe. After I pick up my car today from the alignment, I will go to Walmart and buy guess what, a Goodyear Viva 2. For the price, you can't beat that, traction is good and tread life is long. I am sure there are better tires out there, but these are fine with me.
NORTH LOGAN, UTAH -- Was bent over by Walmart service Tech because they no longer carried Michelin Brand tires for which I had purchased road hazard guaranty! I was sold 4 Goodyear Viva 2 tires (not sold anywhere but WM), again with all the warranties. These tires are crap! All have slow leaks, and as much tread as my snow tires, reducing summer gas mileage by 4 mpg. I had no choice, with a flat rubber donut and slashed full-size tire on a Sunday. Then, the Tech put back the directional wheels (Lincoln) mismatched on each side. I had to get out of there. Goodyear should shop their product resellers.
INVERNESS, FLORIDA -- I purchased 4 Goodyear Viva 2 tires. First they seemed like good tires. Then they started to bounce and vibrate. Going back to Walmart I was told that my rims were bending while I was driving and the tires were fine. I took my car to a local shop who told me that there was nothing wrong with my rims. Walmart just does not care about service, they want sales. They knew the tires were bad but did not want to help me. Do not go there.
KINGMAN, ARIZONA -- I was forced to change my tires at a local Kingman Arizona Walmart and unknowingly was given an EXCLUSIVE Walmart issue tire manufactured by Goodyear called VIVA 2. Four months and only several hundred miles later, I had a flat on the sidewalls which actually melted. When I took the car to the nearest Pep Boys store the manager showed me where the rubber had melted on the inside.
He said the sidewalls had melted and the puncture was in a place which was leaking and could not be repaired. I took the tire as evidence and I encourage anyone has had this problem to email me and we might start a class action suit. Also, I bought them on my Walmart Discover card which states that you can contact them if you buy a defective item. I contacted them but I sense they will try to give me the runaround. So I put the transaction into dispute.
This is fraud from my viewpoint, and I strongly believe Walmart is very much aware of the problem. One of the CSR representatives commented that they have many problems with another tire called Douglas. Walmart paid 2 million dollars on a high profile case where people was severely injured in a crash with other Walmart tires.
I could easily have been killed or stranded in the high desert. This corrupt operation needs to be exposed as the smiley face is a cover for corrupt and fraudulent. Sam's Club offers a much better service. I didn't have the chance to get there. And now I know that Walmart and Sam's Club are joinedI may avoid them as well.
TIFTON, GEORGIA -- In December 2007 I purchased a Viva 2 Goodyear tire from Walmart. On July 22, 2008 this tire failed. I went to Walmart and they said the bubble on the tire was from the belt but since I did not purchase the road hazard plan, I would have to pay full price for another tire. Goodyear wouldn't stand behind the product either and told me to contact Walmart. So you are caught between two major companies that will not take ownership for this product. BUYERS BEWARE!!!!