[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Lowes Home Improvement - No One There To Help!!!!
Complaint
Review by Consumer on 2013-02-26
Rating: 
EASTON, MARYLAND -- I went to Loews Home Improvement in Easton, MD. I wanted to buy a washer & dryer. Unfortunately, I came at 6:00. Didn't know that someone was going out for dinner. So, a woman whose name is Jean, was asked to help me. I could tell she was a little nervous, not being in her dept., but she was soooo nice. I already had downloaded from "online" the washer and dryer I wanted (thank God for that!). So, she called the warehouse because Easton was just now getting in LG appliances and she wanted to make sure I could get them. Meanwhile, 1, then 2, then 3, customers started lining up behind me. No one to help them. My transaction was taking long; I needed the hoses, the venting, electrical hookups, etc.; I told Jean not to worry, that I had to wait at the grocery store, too, meaning the customers there could wait, too. She was actually shaking and I really felt sorry for her. She need the manager's # whatever that is to override a problem on the computer and she didn't have that # so she had to call for HELP. Meanwhile, all these customers (for kitchen cabinets, appliances, plumbing) are waiting. I have to say that she was never rude, unpleasant, anything but nice and accommodating. I am writing this because I feel compelled to. We have always purchased out appliances from Loews because the prices are reasonable, plus they offer free delivery from us and we have done so for decades. BUT, there is NO ONE in the store to offer efficient SERVICE. Luckily, I had the model numbers of the appliances which I had gotten from the internet.
This woman, Jean at Easton, MD, needs to be commended. Not once, did she show any agitation, etc,. I, the customer was agitated. I was buying over $2,000.00 of appliances and equipment!!!
This was today, Monday, Jan 25. I hope you pay her what she is worth. God help me if I ever have to be in her shoes.
Personally, I feel it is the fault of the manager; he left her with no one to back her up, plus, she didn't have his "number" to override a cliche in the system. She had to call for another manager from "afar" to help her, while there was a line of people waiting for help.
She did a great job under the circumstances in completing my order, even though this store didn't even have the LG product on display that I was ordering!!!
And if you think I have the time to write every company I am dissatisfied with, you are WRONG!!! But I feel I owe it to this poor woman to report this.
This woman, Jean at Easton, MD, needs to be commended. Not once, did she show any agitation, etc,. I, the customer was agitated. I was buying over $2,000.00 of appliances and equipment!!!
This was today, Monday, Jan 25. I hope you pay her what she is worth. God help me if I ever have to be in her shoes.
Personally, I feel it is the fault of the manager; he left her with no one to back her up, plus, she didn't have his "number" to override a cliche in the system. She had to call for another manager from "afar" to help her, while there was a line of people waiting for help.
She did a great job under the circumstances in completing my order, even though this store didn't even have the LG product on display that I was ordering!!!
And if you think I have the time to write every company I am dissatisfied with, you are WRONG!!! But I feel I owe it to this poor woman to report this.
Comments:
Posted by trmn8r on 2013-02-26:
She did her job. I wouldn't call her a "poor woman". She obviously is cut out for this kind of work. It's because of people like her that Lowes can get away with this.
What you describe is not uncommon - I have seen it myself - employees leave for dinner, and someone has to cover. Sadly, at this level of staffing, customers may walk away due to either the wait or the lack of knowledge of the person filling in. At a place like Lowes, I think the expectation is that we the customers will hang around or come back, to save some $$$.
What you describe is not uncommon - I have seen it myself - employees leave for dinner, and someone has to cover. Sadly, at this level of staffing, customers may walk away due to either the wait or the lack of knowledge of the person filling in. At a place like Lowes, I think the expectation is that we the customers will hang around or come back, to save some $$$.
Posted by cabguynMD on 2013-02-28:
I work for Lowe's. I have been in that situation. It is a little irritating when someone seems to think that people that work for Lowe's don't have the right to get a break for lunch. Yes lunch because the normal shifts are 8-5, 10-7. 12-9, and 1-close. Just imagine how it is to be about to go to lunch only to have a person "drop in" to have you work on a kitchen design. Oh by the way, they don't have any measurements to work from, but they want you to create a design from pictures on their phone. Then after you spend 3 hours with them, on multiple occasions, they don't even buy a kitchen. Now that's irritating.
Posted by wjk898 on 2013-03-02:
I don't know, cabguy. My Lowes usually has a ratio of employees : customers of approximately 3:1. None on break, but all chewin' the rag amongst each other, in the aisles taking care to ignore customers - especially oones waiting at the paint counter and stuff like that. I honestly wonder how mcuh TARP money goes to that company to put the lights on and pay all those idle employees in those stores.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
