Walmart.com - Horrifying Experience Trying To Order Using PayPal
Customer Service - Complaint
DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT.
Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was cancelled "because your payment could not be verified"...
So I tried placing the order using the PayPal option instead, and the same thing happened.
Then... Trying to get these people to remove the authorizations from my PayPal account was like trying to explain stocks and bonds to a toddler. I kept getting responses that made no sense (yes, some were 'canned' responses). One representative understood with no problem and removed the authorization immediately, but that was on my second order attempt. Then I contacted them to request they remove the authorization on the order placed 2 days earlier, and they didn't understand what I was asking, responses made no sense, and they told me to wait 14 days for it to "disappear automatically". We went back and forth at least 10 times, and the issue was never taken care of.
PayPal has a policy whereby if the seller contacts them they can remove that authorization and release the funds back into your account, just like any other credit card company. But Walmart doesn't know what that means, or just doesn't want to be bothered.
Regarding the verification process, they never told me exactly what the problem was. I have had a PayPal account for about 15 years now, and never had a problem, except with Walmart. For some reason, even ordering directly using the PayPal option, caused the same error - they can't seem to verify PayPal for some reason. I was able to order the same product for a few dollars more through Amazon anyway, using the same card, with no issues whatsoever.
Walmart.com is not programmed properly, so be careful if you order from them. Better yet, just spend the few extra dollars and order from somewhere else to be safe.