Chase Bank Checking & Savings Consumer Reviews - Page 4

PFLUGERVILLE, TEXAS -- This past Friday I received a bank statement from Chase and to my shock and horror I was charged over $450 in insufficient funds fees. I immediately went to the bank first thing Monday morning to see why this was happening since there was plenty of $ in my account to cover all the withdrawals that had been made and every time I checked my balance via the ATM or phone lines everything was fine until the bank started taking my $ from me without my knowledge.

I was told by the Assistant manager that her hands were tied and I would need to wait until the next day to let the Branch Manager view my account. I then had to contact the bank again on my own because they never contacted me and I ended up going down to meet with the Branch Manager myself. She assured me it was not an error on their part and again their hands were tied -- come on! You take over $450 from someone's account without their knowledge and there is nothing they can do about it -- sounds so convenient doesn't it?

I left the bank in tears because no one was willing to help me. I came home and immediately called a Chase customer service rep. who was more than pleasant and understanding. She was able to reverse $128 of the fees. At least I will have some money to feed my three children until I have another paycheck on Friday. Seems like if a service rep. on the customer service line was able to assist me, then a Branch Manager should have at least some leverage to help customers -- if that is truly the case (which I am very doubtful that it is) I think my morals and ethics would not allow me to work for such a company that would steal from their own loyal customers.

I think the Branch Manager should consider finding a new job because she is either not good at the one she has or really had no intentions of helping me no matter what. I was obviously not to blame in the theft that occurred with my account.

UNION CITY, CALIFORNIA -- I had always declined overdraft protection so I was surprised to see my checking account with two overdraft fees for a check nearly 7K that was cashed. The check was never intended to be cashed. I had an agreement with a home improvement business that my nearly 10K contract would all be paid by my American Express credit card. My 30% initial payment was paid by American Express. The 70% final payment was to be paid after the closing date statement of my American Express and then I would receive in exchange the check back when I paid with my American Express credit card.

However, the day after I signed the check, I cancelled my contract with the business so the check was supposed to be returned to me within 10 business days following receipt of the cancellation notice. Instead the sales project consultant deposited the check with no services rendered. I am now out of nearly 10K. I am angry that the funds that I had reserved to pay my bills are in the hands of a business that I will now have to sue. This would never have happened if Chase Bank had returned the check instead of paying the check.

NEW YORK -- I see that Chase is finding new and creative ways to make a buck. They are now changing the dates on which personal checks are cleared that I write to pay my bills so that the check clears and is withdrawn from my account MAGICALLY the same day I write the check.

I wrote a check to my accountant on April 11th and I went to my accountant to do my taxes, of course last minute, and it was in the evening that I wrote it, around 8 pm... So then I see my bank statement and see that Chase said the check was cleared on the 11th also which is conveniently before my cash deposit cleared which would have more than double covered the check amount. So they decided to change the date so that a personal check clears in minutes after I write it to the accountant. In fact, my accountant hadn't even deposited it yet and the check, in thin air, cleared.

So they get to charge overdraft fees. It should have taken about 3 days for that to have withdrawn from my account. It makes me pretty nervous that I have a bank that manipulates the dates so stupidly to make some extra money. I'm going to a branch, raising hell, getting my money back, withdrawing ALL OF MY MONEY, and I'm writing money orders for all of my bills from now on. I hope Chase crashes and burns for its mortgage fraud, bank scams, etc.

CALIFORNIA -- Ever since WaMu became Chase, I have paid so many overdraft fees it is painful. They do not credit check deposits until the next day. ATM deposits made after closing don't post to my account until the next day, just like back in the 1980's. They say they are so sorry, but the computer makes the final decision on these situations, just as sci-fi writers of dystopian futures have predicted.

Computers run things and we are just foolish humans trying to get by in difficult times. I guess they believe they are too big to fail. I hope they are wrong. Wamu was no spring fete, but compared to Chase's devastating lack of humanity, it sure is missed. I will be going to the credit union to open an account ASAP. Their computer make all the decisions, people!! Be very afraid!!!

MELBOURNE, FLORIDA -- A dispute was filed for $240 of fraudulent charges when Chase bank was Washington Mutual. After the buyout, Chase reversed the refunds of the fraudulent charges to make my account negative then, without my permission or informing me transferred money out of another account into the negative account.

The transfer made brought my account in good standing to a zero balance of which 3 charges were “pending” before the transfer of which there were funds in the account to cover. Since they transferred the money out of my account, thereby bringing the account in good standing to zero, the 3 “pending” transactions incurred insufficient funds fees at $34 each for a total of a now negative balance of $102.

I know the banks have taken a hit. They are clearly out for blood and whatever they can suck out of anyone. I am not one of the people that defaulted on any loans to them. I am one of the many who is scraping by as best they can to survive these times. For a bank as big as Chase, was a few hundred dollars worth it? I wonder if they will think it was worth it after I give the money, I won't be giving them to an attorney. CHASE BANK IS A SCAM!!!

BELLAIRE, TEXAS -- I was a Washington Mutual customer for nine years. Recently, Chase has taken over and it's been downhill since then. They have charged me over $500.00 in NSF fees -- which should be against the law. How can you prove the funds were in the account - they can play this anyway they want to. It's the way they do business that is screwing people. Maximizing fees is what Chase is all about.

Today, Saturday, I deposited a check, which usually shows up immediately in your account. Went back into the bank and was told that the funds would not show until after midnight on Monday, meaning Tuesday morning. That was unacceptable. I withdrew my deposit, thank god, walked next door to another bank and got cash for my check! I've had enough of Chase… sick to death -- and they've only taken over a few weeks now!. Holy hell, somebody sue these thieves. Something's wrong here.

CLEVELAND, OHIO -- I can't believe the incompetence and lack of service by the banking people at Chase. We needed to open up a new checking acct due to a move to another state. The local bank rep assured me that I would pay NO fees to transfer money online between my children's college bank accounts with Fifth Third and Penn National or with our money market checking at a brokerage house.

With our old acct, we were never charged fees by any of these banks, not even by the brokerage house, and I was very clear that I wanted that kind of acct with Chase, as long as there were no fees. Does Chase provide this service? Sure - but the rep neglected to mention that, unlike other banks, at Chase, it's $3 a pop! After filling out all the paperwork to transfer auto paycheck deposits, mortgage payments, and that kind of stuff, I look at my account online and I'm being charged $3 for every online transfer. So now I either have to pay about $30 a month for all the transfers I do or else I have to open a new acct at another bank and redo all the paperwork.

So was the bank rep incompetent or did they just figure that once I had the account, I wouldn't go to the trouble of closing it? When I called Customer Service, instead of apologizing, she told me to read the fine print - that I was legally bound by the agreement. Here's legally bound - Can you say, "Close my account." First thing tomorrow, I'm going to Fifth Third and opening an account where there are NO FEES!!! Goodbye Chase Manhattan.

There is no longer such an incentive to get a Health Savings Account through Chase. Chase charges you a $3 "toy" fee (I call it that because it is likely used by the CEO to buy new toys) every month. The evil minds at Chase must have realized one day "Wow, even though we're using all the money that customers deposit into their HSA's to earn interest for ourselves, we should also be charging them monthly. After all, this is one thing that we aren't already charging a monthly fee on. Perhaps next year we can charge a monthly fee on the monthly fee, because it currently isn't being charged a monthly fee yet."

"Then, we can add an "inactivity fee" the following year, where we optimally define inactivity so that we get the most money, and then a "processing fee" for each distribution because we don't already have a fee called that. Hey, when all is said and done, no one will be able to retain any of their savings in the HSA. It will all go to us!"

This new fee does present a new problem for customers of Chase's HSA. If the interest earned on their account is less than the monthly fee (and it probably is), that technically means that Chase forced the customer to make a non-health related distribution (i.e., they gave it to Chase instead of using it for Qualified Health expenses). So, the customer will be socked with the 10% penalty. I am going to look into a class action lawsuit.

BROOKLYN, NEW YORK -- I was told that I could receive $125 if I put ten thousand dollars into a brand new Savings Account for 90 days, not 120 days. I was misinformed and misled about the terms of opening this type of Savings Account and even worse, I was pressured to open the account and I was given a deadline that was just one week later extended.

It seems to me that Chase wants to have their cake and eat it too! They are short on the details and when they say there's a deadline, they pressure and even coerce you to buy their current promotional product. And then adding insult to injury, they extend the deadline for some of their promotions after they have pushed you to meet the previous deadline.

Lastly, if you don't have huge amounts of money in more than one account, your checking and savings account don't bear any or just marginal/minimal interest. Chase is for wealthy people who can afford to put large sums of money in checking and savings!

INDIANA -- I don't complain too much, but: So I paid back an large Chase overdraft payment the very next day (due to my error of having the wrong day by just one day on an automatic payment). Chase says that I paid the overdraft back TOO soon (before their closing date) and the computers could only apply my payment to the lower interest rate instead of applying it to the higher interest rate like they're supposed to. So NOW I'm forced to have my payment refunded back, pay the high interest 19.5% rate for 25 days, then pay the payment AGAIN after the closing date so their computer knows where the payment is supposed to go.

MORAL: Before you decide to pay back an overdraft, CALL Chase Bank and ask them if their computers can handle the payment at that time! This is all perfectly clear to me now. Their computers only do what is best for the bank, and not what's best for the consumer. BTW - If I hadn't caught it on my statement, they would have kept charging me the 19.5% for the rest of time.