Hewlett-Packard Company Pavilion Series Consumer Reviews - Page 5

ORANGE, CALIFORNIA -- Purchased an A1100 Pavilion in November to supplement my older Pavilion Desktop. What a MISTAKE! Power supply died within 3 days but the worst was the 2+ hour conversation with the "Tech" who would not believe I know when there is power reaching the tower - or not. English was about her 40th language - it surely wasn't first or second. Sent the unit in for repair only to have the CD/DVD drive fail within 2 days of return. Quality!! 2 1/2 hours wasted talking with more techs finally convincing them I KNOW when the damn thing does NOT work.

Being a glutton for punishment, I bought another A1100!! Out of the box, its first message is - "Hard disc failure imminent." This, so far, has cost me 8-10 hours of talking with the sub-continent to attempt to resolve this. So far, no luck - "we will contact you in 2-3 days". I do believe a formal complaint with the Atty General for the State of California is in order. Maybe if enough did this, HP would get a touch of reality and support what they sell. I have 4 towers and a laptop - all HP and have bought an HP for each of my 3 kids plus 4 assorted printers. BUT HELL WILL FREEZE OVER BEFORE I BUY ANOTHER HP PRODUCT OF ANY KIND.

I have owned various models of H.P. computers and have 3 now. I was asked to send my dv1040us laptop in 3 weeks ago when the 3rd of 3 USB ports went bad over a period of 9 months which your product support records will show. After sending my computer to your business for repair I was notified that even though my computer was under warranty that it would cost me approximately $739.00 to have it fixed since the service tech claims to have found a water spot on the mother board.

This computer was used for my own record keeping in the telecommunications business and has never been touched by anyone other than a certified technician at Best Buy to check the ports, at which time he used compressed air to blow into the ports. I would very much appreciate a number from your company on how many warranty items have been submitted and your technical team has decided that for one reason or another the warranty would not cover the problem so as to force someone with a warranty to have to pay to have their computer repair.

After talking to Mr. ** and not receiving a satisfactory answer I have asked for my laptop to be returned to me in the same shape it was submitted so I can take this to the Better Business Bureau for review. I am seriously disappointed in H.P. after owning this many of your models of computers and will endeavor to put information on the internet and in the telecommunications business in which I work to let other prospective buyers beware of your type of business ethics. If you decide not to reveal the information on the number of warranty items that your company has denied I am sure the Better Business Bureau will be able to obtain this information.

I am extremely sorry but I cannot in good conscience let this go by when a $1500.00 computer purchase has been made and then when the warranty is needed someone can void the warranty for any purpose they deem fit or have made. Also a copy of this e-mail has been saved and will be mailed to the Better Business upon receipt of my DV1040us and after the received computer is checked to be in the same state as sent you.

After reading a number of reviews regarding to HP customer service, I was a little hesitant to place my order. I had tested out the HP Pavilion ZD8000 at a retailer store and loved it. Since I want it to be customize with other features, I decided to go ahead and order the product from HPShopping.com. During the ordering process, it was a smooth transaction.

The issue came when I got the laptop from FedEx. When I open the box and took out the laptop, I noticed that the hinge were not in the socket where the LCD screen is. I looked again and found that there was a crack on the side of the LCD screen. I called HP customer support right away regarding to the problem. After about 10 minutes of waiting, I got someone from India. Spent about a good hour trying to explain to the guy what's going on, and got transfer from department to department. I finally got to someone who told me that they will schedule for FedEx to pick up the laptop, get it repair, and ship it to me.

Well a week later, when I checked the Customer Order Status website, it says that my laptop is out of warranty and I will be charge with $314 to get the LCD screen replace. I called customer service again and the person I talked to told me that he didn't know what's going on and why my warranty says out of warranty when the database she pull my information from says that my laptop is still under warranty. I was also told that I was the one that broke the laptop and that is why I was being charge to get it repair. I was like what the hell? How could I break the machine within 10 minutes after FedEx drop it off and I call them right away about the situation.

I was told from the customer service guy that HP can not be at fault because this never happens at HP. I was like hell, so I'm screwed if HP claims that they are never at fault even though the units arrived like that. Everything they do at HP is perfect and customers don't ever complain and if they do, then it's their fault!!! I was pissed. I spent $2000 on this machine, and upon receiving it, I was blame that I broke the machine!? I checked to see if it was caused by FedEx during the delivery but the box looks fine. I'm still waiting on a response from HP about this issue.

This has taught me a lesson. Never buy from HP again. I'm an IT Systems Analysts at a company of 500 and has always been happy with Dell customer support. Go with Dell if you need customer support down the line. People that I know will be warn about my experience with HP and hope that no one has to go through what I did.

From day one this computer has frozen with no warning or reason. It would appear to be at worst while showing video, IE, Netflix or Youtube but will also freeze up with just the desktop open. I have opened at least 4 cases with HP support for them to tell me there is nothing wrong with the computer. My last call to support I asked for a return auth. number to return the computer for repair. The tech support person informed me that was not possible as they can find no fault with the unit.

I am now waiting for a call from a supervisor from customer service who will determine if I can send back this computer for repair. I am assuming there will never be a repair for this computer and I will eat the cost and find something else or have one built. The lesson learned here is NEVER buy HP. They will not honor any warranty, nor do they give a crap.

I have a 14 month old HP Pavilion DV4-1431 which won't power. After checking the usual possible problems (power cord, battery, etc.) I took it to a computer technician who confirmed me my worst nightmare: a defective motherboard that needed to be replaced. Checking postings on the internet I learned that this is a very common and well known problem with this product. HP does not want to admit that this is a defective design and would not take care of it. With a fixing cost of over $400 and with the likelihood of ending up with the same problem in a few months.

I came to the conclusion that my best option is to discard this useless notebook, never again buy an HP computer, and warn other consumers of this rip off. Shame on you HP!!

OXFORD, MISSISSIPPI -- I have had this computer for three months and it has been nothing but problems. The day we brought it home one of the programs would not work and a computer tech friend was able to bypass that somehow. Not a major problem but certainly an unacceptable inconvenience. Last week the hard drive failed. HP sent a new hard drive and it would not fit in the machine I had to change out the hard drive bracket and modify it slightly to get it to fit the machine. I had to re-install the operating system with the new disc they sent. This required me to back up all my files on another computer (my time wasted again).

I finally got the new operating system loaded. The computer now logs itself on, and then logs itself off... over and over and over. I tried to reinstall the operating system and now I am getting an "unrecoverable error has occurred" message. I am now told that I have to send it back to HP for them to service. After reading the complaints on this web site concerning HP customer service, I fear I am sending my machine into "computer purgatory".

I have never had problems like this before with the approximate 15 computers I have purchased in the past. None of them have been HP's however. I am so disgusted with HP that I will never purchase another machine from them again. I am wondering if there are enough people out there that have had major problems with HP products TO CONSIDER A CLASS ACTION LAWSUIT AGAINST HP? I have a number lawyer friends that might be interested in pursuing this. However, it requires a group of people to sign onto this kind of thing.

MARIETTA, OHIO -- This is the first time in my life that I have been really mad about the customer service that after spending 6 hours on phone with HP customer service in India, I still want to sit in front of the computer and file a complaint. I had an issue with internet explorer. I called. They spend 5 hours and at the background I could hear an Indian music as I am myself from that area. Then there was big laugh. It looked like they were having a party the person who dealt with me was not listening to me. He was giggling and then he would ask me same question again and again. It looked he had no clue what I was saying. I told him that I cannot open the internet explorer webpage.

When I click on the link it does not open. He said "Madam please click on the link and when page opens click on tools--internet options." I said "That is the problem. I cannot open the page." He said 3 times "Madam, please listen. Open the page and you will see tools." Was that hard to understand or what. I had Dell for 3 years I thought HP had better quality. Dell has best customer service ever. Not even once I had an issue with them. They looked serious in what they were doing. I made the worst choice this time. I am stuck with them now. I don't want others to get stuck. HP products may be good but they have worst customer service ever. Worst, worst, worst!

I purchased a Hewlett Packard Pavilion g6 notebook for my son last Christmas. The notebook was barely used, and my son came to me stating a line on the screen had appeared. I had contacted Hewlett Packard and they provided me with a box to have it shipped and repaired. I received an email stating that the notebook had been received and that I had a two year warranty. One hour later, I received a call from HP stating to repair the notebook, it would cost $300.00. HP claimed an internal fracture had occurred and the warranty was void, leaving my notebook unusable.

I cannot believe that a notebook could be so fragile, that if a person shuts the screen, an internal fracture can occur. The claims and customer service agents are condescending and I will never recommend any Hewlett Packard product ever again. Horrible product and horrible experience!!!

HONOLULU, HAWAII -- NEVER BUYING AN HP COMPUTER AGAIN EVER!! And nobody else should either! We have had the same problem with one of 3 computers we bought a year ago. And we have been calling and CALLING and tried to get the problem resolved and now that we are 10 day past our 1 year warranty they want us to purchase an extended warranty to replace the computer. WHY WOULD WE SPEND MORE MONEY ON SOMETHING THAT SHOULD HAVE BEEN FIXED DURING THE WARRANTY PERIOD!!! We depend on our computers for our office and it has been such an inconvenience to our patients and staff. Do not buy HP!!!

CUPERTINO, CALIFORNIA -- I purchase a customized Pavilion 9500T from HP 12-9-2007. I received the machine 2-22-2008. The motherboard failed on 12-23-2011. This expensive machine lasted 3 years and 10 months. This expensive piece of poorly made junk cost me $1,446.00 + a 3 year warranty of $269.99. A total cost of $1715.99. The worst part of the sad story is their arrogance. Tech services told me my 3 year warranty which I had also purchased had expired on 2-23-2011. When I offered to pay for the repairs, they said "so sorry" we no longer manufacture motherboards for the Pavilion PC.

This company believes that somehow they are above everyone and can be as rude as they want. This attitude and disconnect from their customer base also extends to their corporate customers of which I have first hand knowledge.