Hewlett-Packard Company Pavilion Series Consumer Reviews - Page 6

Pavilion Elite PC - To start out, I would never buy another product from HP. This computer has been terrible, replaced once, a class action lawsuit relating to it and terrible customer service. Their extended warranty purports to provide in home service. However, it is almost impossible to get them to honor it. First, you spend hours on the phone troubleshooting with someone in India. Then if that doesn't work, you pack up the computer and send it back to their shop. They will only provide in house service if a particular part is identified as broken. Do yourself a favor and buy a different brand of computer, printer, tablet or whatever.

I bought a HP Pavilion P6653 from Walmart in 1/12/11. After a month and half my computer crashed. I have repeatedly called, gone through 4 factory resets, and many hours of time spent talking to their support. I was told a case manager would call me about my problem within 48 hours. They did not call. They want you to do their troubleshooting for them. I refused to take the case off my tower because it should be done by a qualified technician. I am not qualified and may actually damage something else within the computer. As many times as I have called, it is not unreasonable to expect a replacement or my money back.

My ex bought me this laptop for Christmas. It has now been two years. The first complaint is that the computer burned my leg so badly that I have had the scar for over a year now and it looks like a big red patch of burned skin over my knee, so anytime I wear shorts it shows. My second complaint is the power cord. I have had to order a power cord three times because it actually separates at the connection to the computer.

This one now has separated too, so in order to even get on my laptop I have to wiggle the cord until it makes a connection. And then type so lightly that I don't unbalance the computer or I will lose power and it will shut down because obviously the battery will not charge if there is no electricity flowing through. While shopping for my niece's computer at Christmas, the one thing I knew was DON'T BUY HP.

Recently, my computer died. I took it to a computer store to be fixed. When they called me they stated it was my motherboard. They further informed me that the motherboard had a recall on it, but expired. I called Hewlett Packard to see if they would honor the recall as it is a recognized default in their equipment and they should stand behind their product. I spent 75 minutes talking to people that tried to sell me computer support for $99. Eventually when I explained I wasn't paying for computer support since the computer wouldn't work and I would like to speak to a supervisor they declined multiple times. I eventually was passed onto a "supervisor".

After a lengthy discussion they passed me onto a case representative. They said there was no recall on the computer. There had been at one time, but it expired. At this time there is no recall. I asked why I was not notified as they have my information. No one was notified. So basically the only people that were able to take advantage of this defect were those that had an issue during the time the recall was made. They will not replace it.

Kicker is, I have a laptop made by them as well. There is a recall on the laptop, which they never mentioned in all of my conversations with them. They were aware I have the laptop as well, because the one representative asked if I was calling about the laptop. I stated, "no my slimline." How does this company stay in business?

ROSEVILLE -- On 09/04/10 called HP Technical Support for assistance to remove a corrupted Microsoft update. It became necessary to employ a recovery kit Vista Premium 64 bit CD/DVD. I offered to pay for overnight shipping because I had deadlines, I was informed that because of Labor Day the CD/DVD would be delivered on Tuesday 09/07/09. Tuesday came and went without a delivery.

A phone call to HP Technical Support on 09/08/09 I was informed that the CD/DVD was ordered online and would be delivered on 09/09/10. The technician then stated that since I ordered the CD/DVD online they had no control over the delivery date.

When told that the technician assured me that if I agreed to pay for overnight delivery the CD/DVD would be delivered Tuesday 09/07/09 and assured me that he was in possession of the CD/DVD and it would be sent by FedEx and I did not order the CD/DVD online since I am not able to start my computer. This technician lied without considering the consequences. I asked to speak with a manager, the technician put me on hold then disconnected the call.

Another call to HP Technical Support, I immediately requested to speak to a manager the technician began the song and dance; I asked the technician if he heard my request because at this point my patience had been exhausted.

The manager informed me that since I had ordered the CD/DVD online they had no control over the delivery date. When informed of the facts the manager became apologetic. The bottom line, Hewlett-Packard Co. does not give a damn and does not provide services. On the contrary, they will lie without shame since all of their Customer Service and Technical Support is located in India.

I bought my Pavilion a little over a year ago at Staples. I have had nothing but trouble with it since I bought it, but nobody can seem to find why it's doing what it's doing (or not doing). I bought it from Staples, and purchased the extended warranty, thank goodness. Of course, the stupid machine is much worse after HP's warranty expired. Now I'm dealing with Staples, and still getting nowhere. I just want the machine to work the way it is intended to.

I spent a lot of money on this and am tired of it not working properly. Is there any way I can either get my money back or get a new machine??? I had good success with HP's customer service with the first HP PC I bought, but now it's ROTTEN!

I bought a Pavilion Elite e9150t last July. Since then they have replaced the video card, the hard drive, and the motherboard. Now it won't work at all! I called and demanded a new computer and someone to install it (I paid for in-home service). The case worker agreed that I needed a new computer but refused to have someone install it. Since I have lost a LOT of time and money over this, I called a Senior Case Manager in their Corporate office (Charlene), thinking that HP would rather go the "extra mile" (although it shouldn't be "extra" anyway), and send a technician WITH the PC.

The case manager said that if it were up to her, she wouldn't be sending me a new one at all - that she'd be sending it back to HP to repair! I can't believe that HP is cutting their nose off to spite their face. The fact that I will be putting notices everywhere online that I can (as well as our local newspaper) telling people not to buy HP is going to cost them a WHOLE lot more in lost revenues that it will cost to have a technician come with the PC! The arrogance of that case manager and their customer-is-the-enemy service is not what a company in this failing economy needs. See you on the way down, HP.

Well I purchased my HP desktop PC from Circuit City in August 08' with the typical 1 year warranty. I didn't extend it because I trusted the product and for the price I paid, I figured I had nothing to worry about. In May 09' I started hearing a loud humming noise from the computer. I called tech support and spent over two hours on the phone with no solution.

Meanwhile, I was in the middle of getting ready for my trip abroad so I opted to call them later to do a hard drive test. I couldn't call because I didn't have much time left so I called after my return 2 months later. Now they tell me they can't help because the PC is out of warranty and I have to pay $50 for a one-time consultation over the phone.

My issue is that I reported the problem when the product was well within warranty but how was I to know that I would have the issue just before I was to leave? Am I being unreasonable to expect HP to extend my service just until my issue is resolved?

I purchased a nice looking bronze DV7-1245dx that seemed to be well equipped at a good price. I had the notebook for less than two moths and it just died. After hours of dealing with HP by phone and hours more holding they finally agreed to have it returned to them. I sent it back and it was returned in less than two weeks. Booted up fine and seemed to be OK. I then noticed several spots on the screen. Called HP again and went through more hours on hold and talking to India. Finally got the OK to return it.

I was called a week later and told that I spilled water on the notebook and that damaged the screen. It was not covered by warranty and would cost about $500 to repair. I did not spill anything on the notebook, besides the screen is sealed and upright so a water spill would have run right down the screen to the bottom - the spots were on the top.

Now I am left with a notebook that cost $700 has spent half of its life not working or at HP service centers. The last cust representative I talked with was one of the rudest persons I have ever dealt with. I have 5 HP products and this is my last - I can accept a lemon but I will not be treated with the disrespect from a cust rep.

I purchased this notebook in December. I have previously owned three other notebooks and a desktop (which also has had problems). Anyway my touchpad key failed and seemed to have a spring broken not allowing it to function properly. I called the service number and got some idiot with a very poor command of English. After attempting to verify the problem with this guy, I have over 30 years electronic technical experience, I went online to talk to a service technician. My mistake! The guy online had less command of English than the first guy.

Finally I was told that I would be contacted in 3 to 5 days to verify my address. I waited over a week and finally went back online and requested a supervisor. Got in contact with Bob, who is a really nice guy but has no technical expertise. He just makes me feel good! He sent me a box and I returned my notebook to have the spring replaced. Got it back. The spring is fixed, but the computer won't bot up!!! Three days later, I'm waiting for another box so I can send it back to the idiots who fixed it the last time. I have learned my lesson. I will buy Dell the next time and with the service problems and the quality of product HP puts out, that won't be long!