Wal-Mart Automotive Consumer Reviews - Page 3

BELLE VERNON, PENNSYLVANIA -- Visited store 09-11-16 at 12 noon for new tires. Was told had to come back next day because worker called off that was supposed to work until 6, so they had to close at 5. I said there are other workers here and clerk stated they were not allowed to have someone work over plus they were super busy until it came for their shift were over. What??? She said came from Walmart manager. They are not allowed overtime.

Shame on you Walmart. You lost a customer plus others too. Doesn't make sense to give up major sales to have one person work over for one lousy hour. Place is mismanaged, just terrible. I would not recommend this Walmart to anyone especially Belle Vernon. There are plenty of tire shops that would love my business. I am done with Walmart!

BOILING SPRINGS, SOUTH CAROLINA -- Today, August 21, 2016, my mother-in-law took her van to Walmart in Boiling Springs. When she came back to look at her car her fender was bowed all the way in and the driver door wouldn't open more than 6 inches. She asked them what the hell happened and they said "Oh, we just opened the door and it did that." Are you kidding me?! So you're telling me that the fender just decided that it wanted to bow in the one time it was in your shop?

My fiance used to work there so he knows the policies and he made sure they filed an incident report. They said they would look at cameras, after initially telling her she would just have to crawl through the passenger side door to drive it home without filing an incident report.

If she hadn't filed an incident report they wouldn't have to claim responsibility for the damage caused. They blatantly tried to ignore policy and screw her over. We're very lucky Ryan used to work there and knows the policy. They've been there for 3 hours and are still trying to resolve the issue.

VANCOUVER, WASHINGTON -- There is a newer policy with minimum waits 1-2 hours while you wait to have your oil changed. I hadn't been to have my oil changed by Walmart in quite a while. I went in last week, with only one car ahead of me. The young man said it would be 1 to 1 1/2 hour wait until my car was done. There was only 1 car ahead of mine. When I asked him what time of day would be better to come in, he replied that there never was a better time to come in with no wait.

I went in early again yesterday to have my oil changed. I was delighted as there were no cars waiting and only one in the bay. An older gentleman waited on me this time. I asked again how long the wait. He told me the again 1 to 1 1/2 hour wait. I again asked why so long. He said that Walmart had made the policy so you shop longer and buy more. He told me to go to another oil change competitor if I wanted a faster oil change.

I think this is very poor customer relations, and I will buy much less at Walmart because of this policy. This really stinks when they value the customer's time so little, just to line their own pockets. I think this will backfire for them. It leaves a very negative impression with me about this store.

BOZEMAN, MONTANTA -- 2016/01/23_Bozeman, MT 59715 - I ordered tires from our local Walmart store. After the installation I checked the car and found where there were 2 points where the paint was chipped down to metal, one on drivers door, and one at right rear quarter panel at wheel well. These were able to be touched up and somewhat not so visible.

The worst damage though was where they had dragged the air hose (impact wrench) across driver's side quarter panel. The scratches were from 1/2 inch to 4 inches long. They were not able to be buffed out and will be there permanently on car, as they are through base coat/clear coat. In total there were 6 scratches and 2 chips that are there permanently. The auto guy was able to polish out the other abrasions and make less noticed. It ended up costing me $400 to get touched up and polished, but car never be as when I brought it in originally.

Take my advice and pay more for a dealer that gives a damn about your vehicle and respect it. Service like this is absolutely unprofessional and pathetic. The extra cost for better care is worth it. If you do take vehicle to Walmart and are concerned, take video with your phone in store lot on arrival, and again when done and before leaving store lot. As I said, when damage is done it is done!!!

SIDDY DAISY, TENNESSEE -- Aug 8, I went to Wal-Mart to purchase a car battery. I had to hunt a customer service person. Then picked out a battery. Was told it will take over a 2 hour wait. There were only 2 people working the service bays. One was mounting tires. The other was telling someone that he taking a break.

I sensed up buying the tools to swipe the battery. Took old battery in which was not even 3 years old. The young person "working" the register did not know how to ring up the adjusted rate. He called for CSM who never came. Wal-Mart has done away with customer service!!!

GRANITE CITY, ILLINOIS -- I purchased a set of 4 new tires and the cashier suggested I buy the road hazard warranty. I was told this would cover EITHER repair or replacement of tire. Last night on my way home I had a tire blow out on the interstate. When it blew out it scuffed up the side of my car and broke the side view mirror along with bend the wheel before I could get to a wide shoulder to put my donut on.

The next day when I went to Wal-Mart in Granite City, IL. I was told that my warranty was no good because the part of the tie with the D.O. T. # on it was missing. The manager Tina told me I would have to get the rest of the tire from the interstate before she would replace it. I told her I wasn't going to go walking around on the interstate and risk personal injury and possible death to pick up all the pieces of this tire and with that she told me tough luck. Shame on you Tina (she started yelling and said she didn't have to give me her name) so with that I just left feeling cheated out of my Road Hazard Warranty.

STERLING HEIGHTS, MICHIGAN -- I had to go to Walmart to get 2 new tires for my son on Dec 8. He had a flat and he was at work, so I thought I would help him out. We called AAA and he put on a donut tire and tried putting air in another tire. All the tire shops are closed on Sundays in Detroit. I went to the Walmart on Van Dyke in Sterling Heights, MI. I bought 2 new tires. They didn't have the Viva 1 so they gave me the Viva 2. It was supposed to be for the Viva 1 price. My wait was supposed to be for 1 1/2 hrs. There was 2 other women before me. So we all went inside the store either looking around or shopping. In my case, shopping.

My 1 1/2 hrs went by and the other 2 ladies were done. They told me my tires were the wrong size so they had to rewrite my order. The guy who took my order wrote me up for size 15 when I needed 14's. When he took my order, all he did was complain how his shoulder was hurting. He went to lunch. They discovered he wrote me up for the wrong size. That's when the lady said they didn't have the Viva 1 so they gave me Viva 2. It was her turn to go to lunch along with the other lady who was helping me.

Now I have been there 3 hrs. When it was time for me to check out, the guy who messed up everything in the first place tried charging me some outrageous price. I said no that wasn't what the other lady said the price would be. He went and got his manager which he told him I didn't agree to the price. He looked at it and said he couldn't do anything because it was at roll out price. I was disgusted by the way he talked to me and the way I was treated. I ended up having to pay the price.

The guy that waited on me was waiting on another customer and said he would have to wait 1 1/2 hrs. I said more like 3, 4. He looked at my ticket and laughed and said I wasn't there an hr, even though he knew I was there over 3 hrs, and that's because they had to rewrite my order. The only reason I went there was because there wasn't anything else open and I liked Walmart, until this happened.

The following Friday, Dec 13, I went to Discount Tires in Southfield, MI and got 2 more tires for the front. Those guys there was very nice. They offer you coffee and bottled water while you wait in their comfortable chairs. Your loss Walmart!! If I can help it, I will never go to the Walmart Service Center on Van Dyke in Sterling Heights, MI again. They really need to learn how to treat their customers. I don't understand why they don't tell you what your bill is up front before you even get the work done. They just give you a ticket and you come back and have to pay whatever they write up. To me that is bad business Walmart!

NORTH EAST, MARYLAND -- I went onto Walmart.com to order four new tires for my Jeep. I entered my Jeep info and the standard tire size and an optional factory size were both given to me. Since the optional size was about the same size and over $20 cheaper per tire I ordered the optional size. The total was $474 and I had to shipped to the New Castle DE store. The order was placed on Oct 30th. Everyday I checked the status of the order and it always said "being processed". Finally on Nov 7 I click on the "track package" link and I notice the item was delivered to the store and signed for by Tvornes. I call the store and after trying for over 2 hours because no one would pick up the phone a very rude lady told me she couldn't help me because Site to Store wasn't open yet and then she hung up on me.

I then called the customer service # and spoke with someone would all she could do was tell me the tires were there and I could pick them up, I asked about why I never received any emails, as promised by Walmart, to let me know the tires were in? It had been 4 days since the tires were received in store. She told me "I don't know what to tell you". Funny, as soon as I hang up within ten minutes I start to receive a bunch of emails from Walmart telling me my tires are in.

At this point I know there is no way I will trust the New Castle store to install my tires so I call the North East MD store and explain the situation to the auto dept. I am told no problem, bring them in with the proof of purchase and we can install them. I bring them in on Saturday, Nov 17 and then am told that they will not install the tires because they are not the size that is on my Jeep currently. I ask where on Walmart.com does it tell me that. Or when I called and spoke with the auto dept no one told me that? I was told go talk to customer service, can't help you. SO I go up fron to customer service and again, I want to know WHY Walmart.com will allow me to purchase tires for my Jeep but won't install them? If Walmart will only install same size tires then Walmart should have a HUGE disclaimers explaining as such.

Customer service then told me that my only option was to buy the other tires and pay the $20/tire difference. I told customer service I will not pay for their mistake and return the tires. After waiting 10 min for a return, the woman starts saying they can't return the tires. I told her no way, they were just picked up from Walmart on Nov 11 and there is no way that is past when I can return them. Eventually they end up returning the tires as general merchandise so I can get a full refund.

This whole situation proves how little Wal-Mart cares about customer service and they simply want the quick buck. It was nothing but problems from the moment I ordered these tires. Trust me, I will never set foot in another Walmart again! I also will make sure to let everyone I know about the appalling way I was treated when it is without a doubt Wal-Mart's fault!

PLACERVILLE, CALIFORNIA -- On 8/23/11, I took my Dodge Ram 3500 4x4 (dually) to the Placerville, ca. Wal-Mart tire center. I needed 6 new tires installed, but they had only 5 in stock. Since one of my front tires was damaged and leaking air, we decided to install two new front tires and I would come back for the rear four to be installed once they got another tire in. I also wanted new steel valve stems, but Wal-Mart doesn't carry them. The employee suggested I go get purchase them at a local parts store and then return - at which time they would write up my order and get my tires (and stems) installed.

I did just that - only upon returning to Wal-Mart, there were no employees in the tire dept. I waited, at the service desk, and watched several service workers walk in and out, never even acknowledging my presence. A Dept manager, from the sporting goods dept, walked past en route to the service bays, where I watched her having a conversation with one of the female service personnel. When she came back through, on her way back to the sporting goods area, once again she, nor anyone else, ever acknowledged me standing there waiting to be helped.

Where I was standing required any employee passing by to come within three feet of me. After about 10-15 minutes of this treatment, I turned to another customer, who had also been waiting to be helped, "I guess they don't want my money" and I walked out. After reconsidering, I returned to the same tire center on 8/26/11. There were different employees assisting customers and I felt better this time about my chances of getting the tires I needed.

They took down all the information about my truck, wrote up the work order, took my keys and I settled in for the minimum two hour wait. There were four customers ahead of me with tire installs, so I had been informed it would be at least two hours to complete mine. As before, they still did not have 6 of the tires I needed, so they were going to install the front two at this time. I was in the service area waiting, as I had informed them I would be, as I had no way to drop off my truck. I had to wait for it.

I'd be there for over an hour, when my wife called my cell phone and informed me that ** from Wal-Mart had called my home phone to tell me "something" about not being able to install my tires. She didn't understand what exactly he was talking about and she couldn't figure out why he didn't just talk to me face-to-face, since I was there waiting for my vehicle to be completed.

I approached him and asked what the problem was. He informed me that it was "policy" that they could not install two tires if the tread was too low on the remaining tires. I reminded him that I hadn't come in for only two tires - I wanted SIX tires installed and was going to return when they had the rest of the tires. I understand a policy regarding low tread on remaining tires and I have no issue with that. It's a matter of liability in this day and age.

However, when I pointed out that I WANTED all six tires, but they didn't have all six in stock, he made a statement that just about sent me over the edge... Once again he claimed it was "policy" that they don't do duallies... "Because they don't have the tools to work on them"!

That's just about the dumbest thing he could have said to me. I've been working on cars, pickups, and even heavy trucks, most of my life. My Dodge pickup rear dual wheels require the same exact tools, for removal and replacement, as any single rear wheel pickup. It takes the same size lug socket, it takes same impact wrench or hand tool, and it doesn't take any special training, certification, or specialized knowledge to R&R the rear wheels from a dually pickup.

I WAS LIVID! IF, and it's a BIG if, Wal-Mart's "policy" is to NOT work on dually pickups... Why didn't ANYONE else know about it and bother to mention it on, oh, say the 23rd when I first came in for the estimate??? OR, why didn't ANYONE think to mention it when I brought the truck in TODAY??? Why did I have to sit there waiting, for a truck that was NEVER going to be worked on, for over a GD hour???

Needless to say - Wal-Mart will NEVER, EVER work on any of my vehicles again (and I have purchased tires and oil changes from them many times in the past.) I drove directly to Les Schwab where I purchased 6 new tires and a front end alignment. I hope Wal-Mart enjoys losing a $1200.00 sale, not to mention any repeat purchases from me, and causing me to spend an extra $500.00 at a competitor. I hope this complaint finds its way to the Placerville store management. They need to know how poor their customer service is.

WINCHESTER, KENTUCKY -- My car was serviced at Wal-Mart in April 2007. Several weeks later, the brakes seemed spongy and unresponsive, especially under heavy braking. There were a few instances in which accidents were narrowly avoided. Once the brakes developed a noise in the right front portion of the car, I immediately had the car serviced by a qualified mechanic.

**, a master mechanic worked on the car and inquired about the car's last service appointment, because the brake fluid was contaminated with power steering fluid. I knew the last service was at Wal-Mart and once I located the receipt I proceeded to the Wal-Mart location in Winchester KY. I was unable to speak with the store manager and settled for the Assistant manager, **.

I discussed the situation with ** and he was unsure how to handle the situation and told me that management would be in contact. I told ** that if any items related to the repair needed to be retained it would have to be done immediately, because the mechanic had to retrieve the items (i.e., the master cylinder was turned in due to a core charge, the fluid had to be isolated, etc). ** told me that there was no need to retain the replaced automotive parts and/or fluid.

Not satisfied with the manner in which my complaint was being handled, I called the district manager, **, as soon as I returned home. His assistant would not allow me to speak with **, but informed me that my contact information and complaint would be forwarded to **, the district manager of the Automotive Department at Wal-Mart. ** assistant told me that ** would call later that day or early the next day.

After my patience was exhausted, I emailed customer support at WalMart.com and finally received a call from **. He told me “that there was no possible way the mechanic could have made this mistake, because the mechanic had been doing the job for 10 years and besides that, Wal-Mart does not check brake fluid”. I informed him that other mechanics have made this mistake and wondered how Wal-Mart's automotive department was above making any mistakes.

He informed me that my only recourse was to fill out an insurance claim and provide the insurance company with the contaminated brake fluid so it could be examined and tested. I informed him that the contaminated brake fluid needed to be isolated and retained yesterday and his management team was aware of this fact. In addition, I informed him that I was told not to worry about retaining the contaminated fluid.

He replied by saying, “I'm sorry about what you were told, but the insurance company needs to test the fluid. Without the fluid there is nothing that can be done.” Understanding that ** was of no assistance, I asked for the Regional manager's contact information. ** told me “that he was not going to give me that information”.

In order to contact a member of management to hear my concern, I researched the information on the Internet and found several email address for corporate officers and the board of directors. I emailed corporate and several days later ** contacted me and I reiterated my complaint. He requested the repair bill and I immediately went to UPS store and had the repair bill faxed to him.

After review, ** returned my call and told me that without “the master cylinder and contaminated fluid, there was nothing that could be done because the insurance company needs to test the fluid”. He also inferred that if Wal-Mart assumed responsibility for their mistake they could be held liable for future claims if the brakes malfunctioned again.

The service rendered by Wal-Mart was done incorrectly and caused severe damage to the braking system of my car. There was negligence on the part of Wal-Mart via the improper utilization of resources. The day my car was serviced, Wal-Mart was understaffed in the automotive department; this is evident and recorded on the receipt for service. On the bottom right corner of the receipt there are 4 distinct positions required to service my car (see attached receipt). ** is listed as fulfilling the duties and responsibilities for 3 of the positions. In doing so, I believe ** was not taking the proper precautions and inadvertently put power steering fluid into my brake system.

Other qualified technicians have made this mistake and I see no reason why ** could not have made the same mistake (see attached forum posting). Wal-Mart management is not taking responsibility for their negligence because I cannot provide 100% proof that they are responsible for the damages. However, Wal-Mart employee ** was the only person under the hood of my car since it was serviced at Valvoline in October 2006.

In addition, when the car was serviced at Valvoline, I was in the bay, along with the manager, and I am certain that Valvoline did not cause this problem. Moreover, I would have noticed brake problems sooner. In addition, neither me nor my wife serviced the car in any manner within this time frame (or ever, actually, we pay to have automotive repairs done).