Wal-Mart Automotive Consumer Reviews - Page 5

CHRISTIANSBURG, VIRGINIA -- Don't buy tires from Walmart. I will never buy tires from Walmart. The tires wear out before they should. The tires are cheap and not worth buying. I've never seen tires wear out as fast as the ones from Walmart did.

PAHRUMP, NEVADA -- Took my truck in for 2 new tires to match existing ones with only 2000 miles on them. Service writer does the quote, tells me it will be an hour and a half. 40 minutes later the service writer tells me his mechanic can't do just 2 tires because they are not the stock size. (I know for a fact that they are one of the acceptable sizes). I won't give Wally World a nickel for any auto work ever again as I detest being hustled.

WILLIAMSBURG,VA -- I bought 4 new tires online (Walmart.com). Have them delivered to the store for installation. It was installed with no problem, until yesterday August 2, 2018 I went to the dealer for inspection. They failed my car for improper tire installation, and have to change wheel bearings.

VILLA RICA, GEORGIA -- My girlfriend recently brought her car in for an oil change at this Wal-mart where they either forgot or intentionally did not replace the oil filter, which blew the engine after driving for a bit. So we confront the managers much later and they deny the accusation. We'll be pursuing this further. In the meantime, remember, steer clear from Wal-Mart for an oil change.

OXFORD, MAINE -- I was at Oxford Walmart tire center. Had 4 tires put on my truck. I paid for it 265 75 16 inch tires. I got p rated tires. Which was annoying. However I went back in that day and I will say they changed them over to what I had paid for. No questions asked. Techs were very helpful and honest with me and apologized for the mistake. So though it was inconvenient it was nice to have the good customer service.

WEST JEFFERSON, NORTH CAROLINA -- So yeah I got some tires at Walmart. Thought I'd get an oil change due to convenience. Mistake. They stripped my oil plug. Looks like they hit it with an air gun going the wrong way. I have always changed my oil by hand myself and never had a problem. They need to just offer tire only if they can't even put an oil plug in right. Stay away from Wal-Mart Auto unless you buying cheap tires.

ADRIAN, MICHIGAN -- Bought 4 tires and with only 5,000 miles on them was told they could not rotate them. Was told by service that car was out of alignment. That is why tire was bad but other front tire is fine. Took my car back after getting a mechanic's view-point on the tire which he said the tire looked defective. Employee of Wal-Mart said upper management said there is nothing they could do. No replacement, no discount to purchase another tire, nothing.

OAKLAND, TENNESSEE -- Called at 2pm and asked how long to mount and balance 4 new tires. Told, "1 hour." Arrived at 2:30pm. It is now 5pm and my truck remains hostage for more than one hour in the maintenance bay on the rack. Unbelievable. I will never do this again with Walmart and I will actively advocate to avoid this Walmart in the future.

WILES BARRE, PENNSYLVANIA -- I have been a good customer of Walmart, since I moved into the Wilkes Barre area. April 13th, 201: I bought new tires and had them installed on my 1998 Volvo at the Walmart Wilkes Barre Supercenter. There were no other cars being serviced at the time. I left my car in front of the service bay and handed the key to the serviceman at the counter. When I returned to pick up my car, I was told the key was stuck in the ignition lock and couldn't be removed. I tried everything I could think of to get the key out but it was absolutely stuck. The servicemen (2) trying to figure out what they'd done and to get the key out said "this is beyond their skill level and training." I was told to get a written estimate from a Volvo dealer for the repairs. The problem for me was not only having my key stuck in the ignition; that in turn caused the car security to disable the locking system, because the key was still in the car. I had a car that couldn't be locked with the key in the ignition. It was an invitation to being stolen by anyone. I couldn't use the car unless I was prepared to leave it completely unprotected and ready to drive.

When I tried to reach any of the managers I was told I should contact two days later, no one would speak to me (telephoned all day and was left on hold). When I finally got to speak to someone, the final word was the Assistant Manager would telephone me. I never received a call from that manager. I went online and wrote an email to Walmart, which I believe was sent to the Wilkes Barre store customer service department. I got a telephone call that day from "Frank" who listened to the story and said he would file a claim for me. I was contacted by Claims Management (CMI, a wholly owned company of Walmart to handle claims) representative who asked many questions and said he would get back to me.

When CMI finally called me back a week later, "Joe" denied responsibility and required that I get the Volvo dealer to write a finding that Walmart had been negligent and caused the damage to the ignition cylinder where the key was stuck and not just ordinary wear and age. I asked if Joe had taken his car in for service and was returned a car that was disabled and unable for use that he would think it was the car's fault for being worn and old? He denied the claim.

I think Walmart refused to be accountable for the acts of its employees. There is no other conclusion to the facts, unless you believe it was the car's fault.

Thank you for all the people putting their complaints on here, it reminds me why I think people are so stupid. First of all have common sense. It is common knowledge that the technicians that perform service are NOT certified. As is the case in 90% of of quick lube/oil change locations. They are not allowed to check brake fluid, or coolant as you have to be state certified to do so.

Amazingly it is helpful if you know what the hell you are driving. "Uh, it's the purple car out there." OK, so I can write it up as a purple 2003 Cavalier when actually it is a purple 98 Caravan. Don't be dumb. Yes I can change that later via VIN scan. BUT it doesn't help when we try to help you with tires, oil weight, etc.

Some people drive ghetto pieces of junk. If you have a gas leak NO THEY AREN'T GOING TO WORK ON IT! Moron. Your tie rod is duct-taped on. Yeah that's safe. You have no lift points left due to rust. So therefore they would crush through your floorboard, crush line etc. If you drive the car, at all... You need to know what it is. Do you know how to drive it? It is a machine that needs to be taken care of. Just an oil change every 4,000 miles ain't going to cut it.

Sometimes when you bring your car in, there is a wait. No duh. Now you need to keep in mind, that maybe your car is fine, but there could be an 88 Civic in front of you whose hood won't open. Well, they have to page them back (if the customer even hears it) and wait for them to return. Meanwhile this extends your wait. It happens! A lot of times there may only be one person even available to work on your car. IT IS NOT THE ASSOCIATE'S FAULT. Yelling at them about the wait is not going to make it go faster. Let me come to your job everyday and scream and yell at you and call you incompetent. Would you like that? Neither do they.

There are always unforeseen situations. And yes there are always policy changes, which is beyond their control. GET OVER YOURSELF! If you want your ghetto rigged car serviced take it to a private ghetto-ran shop. They have liabilities! ** happens everyday. So get over yourselves and get on with your life.