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What A Scam!
Posted by Sprout on 01/26/2009
BOLINGBROOK, ILLINOIS -- I wish I'd found this site before I entered the doors of Best Buy on December 10, 2008. I wanted to videotape my granddaughter for the Christmas holiday, but the camera would not focus correctly. I thought I'd take it somewhere locally to have it repaired. I'd purchased it 2 years earlier at Sams Club. When I got to the Geek Squad counter there was only one guy working. He was not real familiar with using the stores computerized cash register and was having difficulty inputting my information. He called over a couple of guys for help a number of times. This should have been sign but I let it get by me and continued my patient pursuit of having the camera fixed. After a while a couple of other more knowledgeable (on how to use a cash register)employees showed up to help reduce the line that was forming. Those they helped were leaving out ahead of me.

Finally he inputs my data and says they will let me know the cost in a couple of days. I looked at the receipt and it said "estimated repair cost $98". He put the camera in the black camera bag I brought in and took it to the back somewhere. I stood there and watched him go back there, thinking I would never see it again. Well I didn't hear from them for quite a while. Christmas passed and I called them asking what's going on? They said they'd just sent it our a couple of weeks ago and were waiting for the estimate. The next day I get a call from a guy saying it will cost me $175 to replace a damaged part. I only paid $375 for it when it was new so I say no thanks, please just send it back.

Two weeks later I go to pick it up and they charge me $39 for shipping and handling and give me back my broken camera. They hand the camera to me wrapped I a thin plastic bag. No protection and no black camera bag. I ask the attendant where is my bag? He has no idea what I am referring too. I ask him to make a report. He claims he does but does not give me a copy of the report. I just called today January 26, 2009 and the guy that helped me the first time answers the phone. He supposedly checks what he took in that day and low and behold, there is no black bag listed... Stay clear of the Geek Squad!!!

They're are legally taking money without providing you any service at all. What a waste of time.
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Posted by Anonymous on 2009-01-26:
Consider your camera bag lost. Look in the phone book for a real place that specializes in camera repair. Digital and video cameras are expensive to repair.
Posted by LuvBreathing on 2010-04-01:
I had a horrid experience with Best Buy. The LCD Panel on my laptop went out three days prior to the warranty expiring. I took my laptop to them, and they asked if I wanted the data backed up. I told them no, since they are only replacing the LCD Panel. After waiting over a month, I get my computer back, and they completely wiped my hard drive. I had a fit. They stated that since I didnt pay $90.00 for the data backup, they werent responsible for what happened. I called their corporate office and they blew me off. I have been a PC Repair tech for OVER 15 years and you NEVER EVER wipe the owner's hard drive without WRITTEN PERMISSION! I have not spent a dime at Best Buy since this happened in 2005. Best Buy wont pay to have experienced/skilled techs, so they hire anyone that knows how to turn one on. They dont pay their techs squat. If more people would just ban Best Buy, that would force them into doing things right.
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Unethical treatment of consumers/geek squad/extended warranty
Posted by Chardonnay on 08/20/2005
WEST DUNDE, ILLINOIS -- In West Dundee, Illinois on Route 72.

I received a Canon digital camera for Christmas 2004. My husband purchased the extended warranty-with all the usual promises Best Buy gives you honoring an EXTENDED warranty.

Yesterday, 8/19/2005 I bring in my camera which has not been functioning properly. Kyle, Geek Squad comes out and INTERROGATES me. Before any other dialogue He questions me if I had gone on vacation with the camera, how have I been using the camera, did anything happen to the camera while using the camera- did I go on a boat.,etc..
---I was speechless--He blind sided me----
--Then Kyle tells me it was his professional opinion that I should just forget about sending in the camera for evaluation and just BEST BUY a new digital camera today. You see, Kyle's professional opinion is that the camera sustained physical damage and that the warranty won't be honored. He had worked there long enough to know. I shouldn't waste the 2-6 weeks it is going to take for the evaluation of the camera. A new camera is the BEST solution for me.

After ME having to convince Kyle that I would yes like to take advantage of the extended warranty, he relucantly processed the paperwork needed to send the camera off. Chuckling with a co-worker in the process.

Now as you read this it seems innocent enough that maybe Kyle does have a professional opinion. The point being, my dear readers, is that it never entered Kyles head to give the consumer the benefit of the doubt. I didn't abuse the camera, it never was dropped. The issue with the camera is that the lens was tilted. Sometimes pictures were out of focus and other times they came out just fine. But Kyle says----this HAS to be physical abuse.

He then wishes the BEST for me, by saying for your sake I hope its not physical damage and it is repaired. Well it certianly didn't seem like he wished the BEST for me--the only BEST he wanted was for me to BEST BUY another digital camera.-------

I am using his personal name because I so mad that I was treated with such disrespect being 20 years his senior--It saddens me that his condescending ways are acceptable to Best Buy.
Kyle, you need to re-examine your methods in dealing with the consumer. Thats my BEST professional opinion.

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Posted by chardonnay on 2005-08-20:
well written.
Posted by tander on 2005-08-20:
I would of said "bite me Kyle" send it off.
Posted by chardonnay on 2005-10-12:
I am the orginal author of this message and I have an update. October 10th I received a call from Best Buy. It seems my camera cannot be repaired and yes it falls within the warranty and please come in and pick out a new camera---OMG!!! Had I listened (which pigs would fly) to Kyle back in August about forget the warranty and buy another camera? I would have been out another $400.00 plus extended warranty dollars. Remember folks he INSISTED that my warranty wouldn't be honored-(the camera was 9 months old)--and was urging me to buy a new camera that day---It was his "professional opinion"!! Please as a lesson ---DON'T trust that any retailer has your interest in mind---that don't.... Best Buy may be a good store--actually you must admit-its fun to be in--all those electronic toys and music etc....but they make their bucks on our fears of "if you don't BUY and do this-----then this will happen"--------don't believe it---especially during this up and coming Christmas shopping season- thanks for listening
Posted by chipH on 2005-12-22:
organized pick pocketing.
I kiss good bye to BEST BUY for ever, they sell cheap garbage at best price. Their sales people who actually attend to you are more interested in forcing a useless product protection plan down your throat, or accessories, wires, batteries which gives them more margin (cut)for them to pay their mortgage.
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Camera Return
Posted by Ch.scheibengruber on 08/16/2013
NEWPORT, CALIFORNIA -- Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufacturer to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody!
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Posted by CU on 2013-08-16:
Is this a new purchase? If not, what exactly are they doing that is not nice or flexible? For any camera repair I would expect it to be sent back to the manufacturer. They don't have resources, training or parts to do camera repairs.
Posted by cmthru on 2013-08-16:
If you purchased the camera in the US then it's only covered by a US warranty. However, if it's been less than 15 days since the purchase then BB should exchange it.
Posted by FoDaddy19 on 2013-08-16:
If you're outside the 15 day return window and you don't have an extended warranty, then you're dealing with the manufacturer of the camera.

There's nothing rude or inconsiderate(?) going on here if that's the case.
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Very Poor Service And Return Policy
Posted by Jamie187 on 06/04/2013
We are a distributor. We purchased and shipped these security cameras to our customer and they did not work out. Our customer shipped them back to us. By the time we called Best Buy to get a return shipping label, it was 17 days. They have a 15 day return policy which is very poor. I sat on the phone for over an hour and spoke to 4 different people who would not help me out.

I do not recommend ever making a purchase from Best Buy even if it saves you a few bucks. They do not know the meaning of customer service and going above and beyond in certain situations. All the other bad reviews on this place says it all! Don't deal with them!
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Posted by Old Timer on 2013-06-04:
I wonder if Best Buy hears Federated, CompUSA, The Good Guys!, Sam Goody, Computer City and Circuit City calling out from the abyss of failed electronics retailers that felt their customers were not worth paying attention too?
Posted by FoDaddy on 2013-06-04:
You have to keep in mind BBY is a retail store. They aren't going to be the best choice for a distributer. BBY's return policy is geared for a retail customer that takes the product home from ths store decides he/she doesn't want it, most of the time it will take less than 15 days for a decision to be made.

If you were trying to ship the product from BBY to your business to the end user, and then back from the end user to your business, then back to BBY for a return, then you can easily exceed the return time window. If you have a distribution business I would suggest dealing directly with the wholesalers, rather than going through retail channels. If you would rather go through retail to buy things, then I think you'll have better luck with Costco, BJs, or other warehouse club.

I don't see where Best Buy wronged you here, but I do see where the return period would be a headache for the kind of business you run.
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Such A Scam
Posted by Aasshhlleeyy71389 on 02/03/2013
READING, PENNSYLVANIA -- Best buy is by far the most deceitful company I have ever bought a product from. I purchased a camera from them for almost $900, and even though I paid it off before the interest would have been applied (18 months later) I was slapped with several hundred dollars in other fees during the process. Now that my account is paid off, they are telling me I still owe another approximately $150 to them. But from where? This company is in the business of squeezing every penny out of their customers that they can. On top of that, no one could ever give me a straight answer to any of my financial questions, and when I got some sort of answer, it was always different from what the last person had told me.

Overall, I am disgusted with this company and I will never be purchasing anything through them again.
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Posted by clutzycook on 2013-02-03:
It's not best buy, it's the bank that administers their credit cards.
Posted by saj80 on 2013-02-03:
What does your payment history indicate? If you can prove that the balance was paid off prior to the end of the promotion period, you have a legitimate complaint, but remember: if you fail to pay off even one cent before the expiration date, you will be required to pay all interest charges from the date of purchase.
Posted by madconsumer on 2013-02-03:
i recently used my best buy card to make a large purchase, i had to select the "no interest if paid by" option. if not, it would be a normal interest accruing charge.
Posted by CUontheFlipSide on 2013-02-04:
I would think that all you'd have to do is lay out all your statements and check off the payments you have on your bank statements, and they'll tell the story.
Posted by CrazyRedHead on 2013-02-05:
Were you late with even one payment, even if it was by a couple of min to an hour?
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Not a Best Buy
Posted by Audric9 on 03/09/2011
Best Buy? Not. I purchased a camera in Best Buy on special thinking that got a good deal. Then went to Costco to do grocery shopping. The same exact camera was on sale for $165 less than what I paid in Best Buy.
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Posted by MRM on 2011-03-09:
It is wise to shop around before purchasing. I would always look in the paper ads for the best deals. Best Buy should be left out of this complaint.
Posted by Anonymous on 2011-03-09:
If Best Buy is selling a camera for $165 more than other stores then Best Buy definitely needs to be named in the complaint. People need to know you can't trust Best Buy prices.

OP can you post the particulars of this camera? Like manufacturer and model number. Price paid at Best Buy and price paid at Costco. Thanks.

Also if you haven't already get a refund from Best Buy then buy the one at costco.

Good Review.
Posted by Anonymous on 2011-03-09:
Also here's where iPhone really rocks. I use iPhone app RedLaser to get the latest prices at competing stores by merely letting iPhone read the bar code. A quick sanity check before plucking down the bucks.

I tell ya iPhone pays for itself over and over everyday.
Posted by MRM on 2011-03-09:
Lord, thats a very nifty app on your iPhone. There is a similar app on the Android called "ShopSaavy" that also scans barcode and looks for the best price around the local area.
Posted by Anonymous on 2011-03-09:
Yeah MRM but the one on iPhone works.
Posted by momsey on 2011-03-09:
$165 less? That's a big difference!
Posted by ChuhBaca on 2011-03-09:
That is a huge difference in price! I agree with LR, people think that Best Buy is the cheapest, so they put up with/ignore poor service.

I don't agree with LR about the Android Application, though. It works for me.
Posted by MRM on 2011-03-09:
Hey Hey! My fellow Android user in the building!
Posted by Anonymous on 2011-05-04:
Maybe it is because you pay a membership at Costco to get those deals. If you were unhappy with the price return it and get it from Costco.
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Best Buy Defrauds
Posted by Ren0211 on 02/07/2011
THOUSAND OAKS, CALIFORNIA -- Promises made to accept product for return was not kept. Personnel lied, made false statements and cheated . Purchase made with promise gift returnable after Xmas. When returned Jessica returns manager tore seal to open box and tore top of box. She then pointed to tear and said the tear she just made shows the box was opened. Brandon stated by phone camera could be returned after Xmas but after Jessica went over to him and whispered something he came up and denied what he had said. letter to Bradbury Anderson CEO of Best Buy sent certified, restricted delivery with return receipt was received by him per return receipt but never answered. Customer service at Best Buy is non-existent. Honesty and good will are words they obviously don't teach. Out of pocket $500. Hope someone has more sense than to patronize this dishonest and uncaring business.
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Posted by dan gordon on 2011-02-07:
I learned my lesson with Dishnetwork. Just file a suit in small claims court. messing with registered mail etc is normally a waste of time. Just sue them and they will respond. Ask for the total amt of your purchase refunded. Go to your secretary of state and find their registered agent in your state and sue away.
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Best Buy, Bad Sales Help, Bad Policy
Posted by Geem on 05/11/2010
PHOENIX, ARIZONA -- I purchased a Canon Digital Camera at Best Buy, with "assistance" from one of their salespeople. It was about a 10 minute process, and in the course of it, the memory card slot of the camera was discussed... because I own a number of CF memory cards (used with another Canon Elph camera) and wanted to be sure they were compatible. I was assured that they were.
So, again, I made the purchase... and was happy for about 3 minutes, the walk to my car. Then, I opened the new camera box, tried to insert my memory card...and found it was an SD slot, completely incompatible.
I walked back into the store to return the camera (here's where it gets good/bad) and was informed there was a 15% restocking fee. Because I now, apparently, within 4 minutes, owned a "used" camera. That the Best Buy salesperson had misrepresented. So, their policy was that I was paying approximately $30 for the privilege of being misled by them. I spoke to every manager available, I guess to the "top"... and they were totally inflexible, no satisfaction, nothing, the $30 gone.
I then wrote to Best Buy, corporate, online...same. No apology, no credit toward something else, no satisfaction. They had my $30, for nothing, and they were keeping it.
I suppose there's some responsibility on the customer to be clear what they want in a product; so you could say I was at fault there. Except, I did ask the right question... and then was misinformed. I guess you could say I should have checked the box, presumably the card type was written somewhere. But, my mistake was trusting Best Buy and their employee, their service, their integrity. I was on vacation, I was in a hurry.
So, bottom line, on principle, I would suggest NOT buying at Best Buy. They're obviously so "mega" that they have no interest in customer service, and no real interest in having competent staff.
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Posted by Weedwhacked on 2010-05-11:
There's nothing wrong with buying at Best Buy when you read what you're purchasing.
Posted by MRM on 2010-05-11:
I agree with WeedWhacked, theres nothing wrong shopping at Best Buy. The consumer should have research the product beforehand. You cant rely on anyone's word these days.
Posted by Anonymous on 2010-05-11:
Posted by MRM on 2010-05-11:
On the otherhand, why not just keep the camera with the SD card. The majority of the cameras, including Canon, are in SD format and also SD cards are cheap to purchase.
Posted by bargod on 2010-05-11:
When the manager came I would have said "lets go find the salesperson who sold me this camara" once you found the saleperson say " did you or did you not tell me this card was compatible with this camara?" I would have been curious to see what he said with the manager standing right there.
Posted by Anonymous on 2010-05-11:
Good advice, Bargod. I would have been interested, too.
Posted by MDSasquatch on 2010-05-11:
An SD card with lots of storage is <$10; would it not have been better to just get the card instead of losing out on $30?
Posted by jktshff1 on 2010-05-11:
Good Review, thanks. The salesperson should know what they are talking about and was totally responsible for the problem. Consumer research, yea, but sometimes ya can't do it all.
Posted by goduke on 2010-05-11:
I never take anyone's word for anything when buying a camera. But that's just me.
Posted by Ytropious on 2010-05-11:
I always do my own research but that's just me. Where I work NO ONE does their research and they rely on me to make sure they get the right info. I know what I'm talking about but not everyone does. When someone tells a customer something wrong (like guitar hero for DS working with the DSI, It doesn't FYI but it's a mistake some of my coworkers constantly make!) We go ahead and return the item. We don't charge a restocking fee anyway. You'd think the memory card format would be simple product knowledge! I know where I work nothing takes CF, most take SD, and the Sony's take memory stick.
Posted by Geem on 2010-05-17:
I appreciate people's thoughts, comments...but I stand by my complaint and still believe Best Buy is a problem. You can say what you will about the salesperson, his error, my error...but the bottom line, charging that absurd "fee" 5 minutes after the fact is completely unacceptable.
Posted by PepperElf on 2010-05-17:
i'll be honest, it's usually on the box.

then again i rarely deal with BB's sales people when buying because in my opinion they really don't know anything about the product.

If you still want to get a camera that uses an CF card I recommend searching online.

oooo I found a list!

as for the fee... yeah that's stupid.
i've just been lucky myself lately but mostly because i don't ask them for help... cos the last time i did they tried telling me what i wanted didn't exist. (a cable to set up monitor sharing with my desktop & laptop). another customer said "they're over here". O_o

good luck with finding a good camera.

and btw... you're actually in luck if you're a fan of the CF card. They recently came out with a 128G card. Yeah. a CF card that's bigger than my laptop hard drive O_o
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Bad Customer Service on an Insignia Camera
Posted by Mlmjm4 on 12/15/2009
I received the Insignia camera model NS-DSC7P09 as a Christmas gift last year. The camera display was blank when I turned it on and now it won't turn on. I called Insignia 877-467-4289 and the lady told me I needed the receipt. Advise that it was a gift. I still have the original packaging because Best Buy has to have that. Can't Best Buy scan the unit and see when it was purchased. Seriously this is a bunch of bs. How good is a warranty if they won't stand by it. Very disappointed and upset. Don't purchase Insignia or shop at Best Buy.
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Posted by Anonymous on 2009-12-15:
"Can't Best Buy scan the unit and see when it was purchased."

Depends on how their computer systems work. Some stores, scanning a product doesn't tell you it's sold; just will simply tell you how many of them are in stock. Unless it has it's own unique barcode, I don't think they'd be able to tell it was sold and to whom.
Posted by JR in Orlando on 2009-12-15:
You received this "last Christmas" and it did not work from the start. Did you wait a year to try the camera, or are you just now complaining about it?
Posted by msnanny on 2009-12-15:
If it has a serial number (most electronics do) they very well may be able to help you. Have you asked???
Posted by PepperElf on 2009-12-15:
I think BKK is correct
a barcode would only show you the item name and price.

and being a year old... it might even be made anymore. cameras go through several models a year.
Posted by redmx3racer on 2009-12-15:
Most items all have the exact same barcode for each product, so no, they can't scan it and see when it was purchased. You could take it to Target, and if they sold the same item, it would scan there too.
The exceptions are items that have a serial # attached that was scanned at the time of purchase, for example, when I bought my PS3 the cashier scanned the barcode, which brought up the price, then the serial# barcode, which brought up the indvidual unit.
I'm not clear on if you used this camera for a year and it broke, or never used it and it was broke from the start. If it was option 2, why wait so long?
Posted by Anonymous on 2009-12-15:
well, most electronics that I purchase normally have a one year warranty anyway, so even if you had a receipt, I doubt they would do anything about it......If I were you, I would look around stores and see if they still sold that exact camera. That is, if the camera is still in "re-sellable" shape. If it is and they do in fact still sell that same camera, purchase one, take the old camera and put it in the box, then return it the following day or a week later and tell them it was defective and you want a refund.
Posted by Ytropious on 2009-12-15:
"Can't Best Buy scan the unit and see when it was purchased." Nope, and not unless they scan the serial number too. Even then the store can't tell you when it was sold, but the manufacturer might.
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Return Policy
Posted by Plinker on 10/01/2009
Our business purchased on line a camera from Best Buy. Out of the box it did work. It would take pictures but we could not download them to the computer. We called (and we got transferred all around the place) for a return but were one day past the day for a return. They told us to work with Kodak. We called and had the same run around but they agreed to send us a USB cable. It did not work. We called Best Buy Customer Relations, we were told they could not help us because "you purchased it from Best Buy On line". The return policy is 14 days. Now we have a $150 dollar camera that is junk.

The chances of a camera not working out of the box is so slim and Best Buy was very, very stand behind the 14 day return policy. They stink!!
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Posted by Fufu487 on 2009-10-01:
Yes, some stores are strict with their returns. By the day.
Posted by Fufu487 on 2009-10-01:
Yes, some stores are strict with their returns. By the day.
Posted by MRM on 2009-10-01:
Since you're keeping the camera anyway, get a USB card reader, and insert the memory card into the reader.
Posted by jktshff1 on 2009-10-01:
Not bashing but, what part of 14 day limit on return is hard to understand? If I was your boss (assuming you are not) I would jump you for screwing up.
Posted by Anonymous on 2009-10-01:
Is the USB cable did not work, why not let Kodak know? Maybe they have another solution or can even send a different USB cable? I'll bet there is a simple technical solution to this.
Posted by Anonymous on 2009-10-01:
The policy is there for a reason.
Posted by Anonymous on 2009-10-01:
Is the USB cable did not work, why not let Kodak know? Maybe they have another solution or can even send a different USB cable? I'll bet there is a simple technical solution to this.
Posted by JR in Orlando on 2009-10-01:
With my camera I needed a program on my computer to download the pictures and manage them. Perhaps your computer does not have that. Also, this week I bought at Walmart or Kmart a device that you plug into the usb slot like a memory stick, but it had slots in it so that you could stick a memory card into it for the computer to read. It was $10.00.
Posted by Eloise on 2009-10-01:
Best Buy neither makes the camera nor services it. You'll need to deal with Kodak if you want the problem fixed
Posted by Anonymous on 2009-10-06:
If it is a Kodak camera did it not come with Kodak software for the picture transfer? Or if that is too hard for you, how about plugging in the USB cable into the port, then opening your My Computer, then looking for the external drive slot. THAT would also connect to your camera. (cameras with USB connections show up as removable devices). Then copy and paste your photos.

Two words: USER ERROR.
Posted by Anonymous on 2009-10-06:
Try contacting Kodak. I have a picture viewer. It had some problem (I forget), Kodak said to send it to them. A few days later I got a brand new one.
Posted by ren0211 on 2011-02-11:
It's all about customer service. When a customer has a complaint, a concerned business resolves it to the customer's satisfaction. The theory is that a satisfied customer is a return customer. One that is dissatisfied turns into 100 dissatisfied customers because that is how many potential customers the dissatisfied customer will deter.
A return policy is appropriate if reasonable. 2 weeks is impractical and they know it. And the those that patronize such businesses are just asking for it. Just ask me. I'm one of them. But know what? It will not happen to me again!
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