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Restocking Fee & Inexperienced Sales Staff
Posted by on
MELBOURNE FLORIDA -- I normally research my products before purchasing and never had an issue with my items. In this case, our teenagers have a music recital and 2 hours beforehand, our Sony Cybershot camera malfunctioned. Since the camera was 4 years old, I had no problem with purchasing a new one without researching the product.

I went to the Best Buy in Melbourne FL and spoke with a salesperson and stated I needed a camera with a good optical zoom and outstanding picture taking capability. Movie capture would be nice but not foremost when purchasing.

I have been a Sony guy for almost 2 decades and have been usually pleased with their products but the cameras have fallen short of their competitors, namely price and functionality, so I knew I would be selecting another manufacturer. I was engaging in a conversation with a salesperson, explained what I needed, price point ($400), my lack of research, etc.

We looked at the Samsung, Nikons, Sonys, etc. The salesperson stated that Sony was bad and Nikons had the best value for the money. He also stated that I had a full 30 days, no questions asked return policy, if the unit did not meet our needs.

I felt comfortable with the 30 day return policy and purchased the Nikon. The camera was OK and after 3 weeks, I couldn't justify the cost because the zoom wasn't strong enough and there seemed to be chroming around the images (I am not a pro photographer).

I brought the camera back, all original (used 3x less than 5 minutes each time) and was charged a $45.00 restocking fee. My argument on the restocking fee was that the salesperson said a full 30 day no question asked return policy. The GM of the store pointed to the sign in back of customer service where a myriad of info was located that stated only 14 day return policy and restocking fee applied. My response was that the an individual who purchases items from a store is not going to stop by customer service to validate a return policy when a store employee provides the info. The info was on the back of the receipt as well but I never looked at the back of the receipt and normally never do.

I called the corporate number, disputed the restocking fee with my Credit Card and got no where.

Conclusion - I don't need to purchase anything from Best Buy and don't plan on doing so again in the future. Amazon and other online retailers provide a much better price anyway.

I sincerely hope that Best Buy is sued into bankruptcy and when that happens (not if), I'll be enjoying every minute of their ruination based primarily on their inept salespeople and lack of customer service.

Note: I'm a corporate professional who understands the meaning of profit, financial statements, management statements, etc. But, if a representative of a firm provides faulty info to a consumer, the firm should and will be held liable.
     
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lobo65 on 08/13/2009:
I'm afraid you lose on this one. I've been in Best Buy many times, and their return policies are written on big signs right by the registers. Not to mention that almost all electronics retailers have re-stocking policies to combat "rentals" of their products.
madconsumer on 08/13/2009:
I just made a purchase with Best Buy, and had a perfet experience. my receipt states clearly 14 days to return. Nikon cameras are great!
Anonymous on 08/13/2009:
You might be able to get a camera cheaper via an Amazon merchant. But if you return it after use you will be expected to pay a restocking fee. That is providing the merchant will even accept it back.
Anonymous on 08/13/2009:
What you did, even though unintentional, is just what the restocking fee is for. You bought the camera, used it for your event, got your pictures, then wanted to return it and get your money back. Chalk it up to experience, and after all, those pictures are probably worth more than $45 to you.
andbran on 08/13/2009:
or go to places like rent-a-center. I don't know if they rent camaras but it doesn't hurt to look
Ytropious on 08/13/2009:
Ken has the right idea, restocking fees are to curb people who want to use something for a special date, then return it after. Want to buy a camera with no restocking fee? Toys R Us takes em back with receipt within 45 days as long as you have the box and everything. Sometimes the employee gets it wrong, but that doesn't make it right.
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Best Buy = Worst Buy
Posted by on
MENTOR, OHIO -- On April 4, 2006 my husband and I decided to invest in a good quality digital camera to celebrate our daughter's 1st birthday. Today I regret making that mistake. We purchased it at the Best Buy in Iselin, NJ it was the Cannon Powershot SD630 for $399.99 to make sure nothing happened to our camera we added on the 4 year Performance Service Plan for $59.99. What a stupid idea that was.

On 7/14/09 our camera decided it was tired of taking pictures. I turned it on the lens came out and then the black screen of death "Lens error restart camera." So I hit the power button and nothing. Took the battery out for a little while put it back in still nothing except this grinding sound and the lens would not go back into the camera. So off to Best Buy we go. I was under the impression that they were going to fix it there that's how the people at 1-800-BestBuy made it sound but it wasn't it had to be shipped away. Estimated time of completion of the repair 7/26/09.

Thursday 7/23/09: I get a call from Precision the people who have my camera telling me that my warranty was void because of impact damage. What impact damage you say? Well I said they same thing because when I dropped off my beloved Canon sure it had some scraps after all it was 3 years 3 months 10 days old but there was no impact damage. So they are no help it was like talking to a wall. So I call Best Buy I wish I would of caught this guys names but I didn't and he said not to worry they would take care of it since after all on the service order it says "minor wear & tear" nothing about impact damage.

Friday 7/24/09: Yet another call from Precision damage asking if I made a decision about paying the $155 to repair the camera. I informed her that I had spoken to BB the day prior and they said they would cover it, come to find out she had no clue what I was talking about. So yup you guessed it another call to Best Buy. This time I spoke with John Doe he was the one that checked in the camera on the 14th. He said he would look into it further and give me a call back tomorrow.

Saturday 7/25/09: John Doe calls says he just got off the phone with Precision and that they are sticking their ground. They sent over some pictures showing the damage. He said the damage was obvious and that he definitely did not see that damage when I dropped it off or it would have be noted under the "condition" on the service order. He told me to call Precision which I had already spoke to twice and they were no help putting all the blame on Best Buy and to call corporate and that I could use his name and tell them that when it was dropped off that the damage was not there. Thanks John but your word mean #$@% to Best Buy come to find out later on.

Monday 7/27/09: Out of pure boredom and anxiousness to get to the bottom of this I call the 1-800-BESTBUY number at 12:35am and they are open I speak with a really nice & understand Jane Doe for the life of me I could find one of my papers that had a number they needed. So I find it and call back at 12:50am speak with John Doe Jr. he took down all necessary information and told me that if in fact that is what happened there shouldn't be a problem and corporate would take care of it when I called back during normal business hours. Boy was he wrong!!!

10:30am call the 800 number again ask to speak to corporate of course they can't just do that they have to transfer you to someone else after you just explained the whole situation to only explain it again to get told that you have to call a different number (*-***-***-****). So I call it's about 10:35am now finally get in touch with Jane Doe. In a nutshell she told me I was responsible for the repairs because my warranty did not cover impact damage which I COMPLETELY understand but the impact damage was not done while the camera was in my care. Since I had no proof that I did not do that damage there was nothing they could do. I asked her what kind of proof did she need because Best Buy's employee John Doe told me that I could use his name and tell them what he said about their not being damage on the camera when I dropped it off. Well that wasn't enough she wanted pictures HAH and how exactly was I supposed to do that when I am dropping off my camera to be repaired does she not know we are in a recession I don't have multiple cameras to choose from. So she offered to split the cost of the repair. Hmmm I think not why should I have to pay for damage that Best Buy did??
     
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Eloise on 07/27/2009:
You called 5 or 6 times and got 5 or 6 customer service reps. Of course they told you it shouldn't be a problem. They were unaware of what the camera repair shop said. Stop calling until you get the answer you like. Go down to the store and deal with one person to see this problem to the end.
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What A Scam!
Posted by on
BOLINGBROOK, ILLINOIS -- I wish I'd found this site before I entered the doors of Best Buy on December 10, 2008. I wanted to videotape my granddaughter for the Christmas holiday, but the camera would not focus correctly. I thought I'd take it somewhere locally to have it repaired. I'd purchased it 2 years earlier at Sams Club. When I got to the Geek Squad counter there was only one guy working. He was not real familiar with using the stores computerized cash register and was having difficulty inputting my information. He called over a couple of guys for help a number of times. This should have been sign but I let it get by me and continued my patient pursuit of having the camera fixed. After a while a couple of other more knowledgeable (on how to use a cash register)employees showed up to help reduce the line that was forming. Those they helped were leaving out ahead of me.

Finally he inputs my data and says they will let me know the cost in a couple of days. I looked at the receipt and it said "estimated repair cost $98". He put the camera in the black camera bag I brought in and took it to the back somewhere. I stood there and watched him go back there, thinking I would never see it again. Well I didn't hear from them for quite a while. Christmas passed and I called them asking what's going on? They said they'd just sent it our a couple of weeks ago and were waiting for the estimate. The next day I get a call from a guy saying it will cost me $175 to replace a damaged part. I only paid $375 for it when it was new so I say no thanks, please just send it back.

Two weeks later I go to pick it up and they charge me $39 for shipping and handling and give me back my broken camera. They hand the camera to me wrapped I a thin plastic bag. No protection and no black camera bag. I ask the attendant where is my bag? He has no idea what I am referring too. I ask him to make a report. He claims he does but does not give me a copy of the report. I just called today January 26, 2009 and the guy that helped me the first time answers the phone. He supposedly checks what he took in that day and low and behold, there is no black bag listed... Stay clear of the Geek Squad!!!

There are legally taking money without providing you any service at all. What a waste of time.
     
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Anonymous on 01/26/2009:
Consider your camera bag lost. Look in the phone book for a real place that specializes in camera repair. Digital and video cameras are expensive to repair.
LuvBreathing on 04/01/2010:
I had a horrid experience with Best Buy. The LCD Panel on my laptop went out three days prior to the warranty expiring. I took my laptop to them, and they asked if I wanted the data backed up. I told them no, since they are only replacing the LCD Panel. After waiting over a month, I get my computer back, and they completely wiped my hard drive. I had a fit. They stated that since I didn't pay $90.00 for the data backup, they weren't responsible for what happened. I called their corporate office and they blew me off. I have been a PC Repair tech for OVER 15 years and you NEVER EVER wipe the owner's hard drive without WRITTEN PERMISSION! I have not spent a dime at Best Buy since this happened in 2005. Best Buy won't pay to have experienced/skilled techs, so they hire anyone that knows how to turn one on. They don't pay their techs squat. If more people would just ban Best Buy, that would force them into doing things right.
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Worst Customer Service Ever
Posted by on
ST. JOSEPH, MISSOURI -- On 12/23/08 I purchased a Canon Rebel XS bundle that included the lens for $599.98 to be picked up in the store, of which they said was in stock at my local store. Within the hour, I rec'd an email that said they were out of stock and if I wanted the camera to call 1-888-BEST-BUY and they would ship the camera to me with no shipping charges. Because I felt it was a good deal, I went ahead and proceeded with my order. An hour or so later, I rec'd a confirmation email. When reading it, the address was wrong on both the camera and lens. I called back in and the lady said she would change it for me. An hour later, the confirmation came. The camera was changed, the lens did not. I called back in again. The lens was changed, however, now they added $19.99 in shipping charges. Which leads to another phone call, in which a case number was established because they couldn't just remove it. I rec'd my camera on 12/26, but no lens. I looked online and it was backordered still with shipping charges, so I thought I call to make sure the shipping charges would be removed. All I got is there is a case number and we cannot help you. So a few days go by and the angrier I got.

I emailed customer service (or there lack of) to tell them that I need the shipping charges removed or I would be returning the camera. I needed them to advise me of the status. The dumb a** that read that email cancelled my lens and increased the camera price by $20! So, fuming, I called back in to start the resolution of this. At this point, the bundle was not on sale, so they said they would open a case number with their promotions department to get permission to give me the items that were owed to me. Since then the bundle went back on sale. so I inquired again and said, look, cancel the request with promotions, now that it is on sale, add the lens back to my order. The lady says to me, it is on backorder, so we cannot add it. You have to wait for promotions. I said what if I were ordering it for the first time?

Would I have to be transferred to promotions? No, but this is different. I said, I agree, I am getting ripped off. I called in today to check the status again, and the excuse for the day is, our system is down! As of today, I am still waiting and waiting and waiting, no action. I have been charged $20 too much for the camera and my credit card has been overcharged with an amount that does not equal any combination of what I purchased, was incorrectly charged for, etc, etc... Best Buy, is the WORST buy. I have been duped and scammed and I would not recommend this to my worst enemy. I am going to tell them to stick the lens up their wazoo and pay full price.

My sanity is worth much more. I am going to chalk it up as I got ripped off. I would return the camera, but the only way they'll do that is to charge me 15% restocking fee! Sorry, my loss is what I was basically told.

As of 1/9/09 at 4:30CST, I called in again and asked for the promotions department. The girl that answered although was not in promotions, without any difficulty added the lens on a new order at the correct price. Just goes to show they really can help you if "they" want to. My advice to you is don't take "no" for an answer. She was unable to fix the camera price and my credit card charges, but I will continue to push them.
     
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MRM on 01/09/2009:
I agree that Best Buy has raped you.
Anonymous on 01/09/2009:
I think 'raped' is a little strong, MRM.
MRM on 01/09/2009:
I think "rape" can be applied here because the OP had called numerous times, struggling to get things corrected and they won't honor it. The word "raped" that was used in Evercom billing was strong and the word should not have been used.
Anonymous on 01/09/2009:
That word, to me, is inclusive only of the violation of a person in the most private, personal, and physical way that one who has not experienced it would never be able to comprehend. To use it in a consumer reference to communicate displeasure with a company devalues the meaning to those that have been violated and tortured in a physical manner that NO one . . . no man or woman should EVER have to experience. That is my opinion and I am sticking to it.
Ponie on 01/09/2009:
I agree with MissM and John--even though it's off-topic to the review. :) Very well articulated, John.
MRM on 01/09/2009:
That's an awesome point well made!
Mtn453 on 01/09/2009:
Anonymous on 01/09/2009:
"I am going to tell them to stick the lens up their wazoo ..."

If Best Buy does it voluntarily it is not rape.
MONARCH72 on 01/31/2009:
On 1/31/09 I went into Best Buy to purchase a 52" Sony Bravia flat screen TV, it sold for $1999.99 but HHGregg sold the very same TV for $1599.99 so I ask if they would match the price and the clerk got the Manager and he said no. I ask why not, that is what they advertised, He said because HHG did not have that Model in their store, he said they only do that to draw you in. I decided to give him that one even though HHG showed it on their Website as being in their store. The BB Mgr. agreed to give me $200 dollars off making the price $1799.99. I then ask if we got the Geek Installation free as it shows on their advertisement in the store and on their website and he told me No! I could get it for $200, when I ask him why not, because it plainly states that any TV $999.00 and over, we are given Free Installation. He said no! because he discounted the TV $200. I told him that the TV was well over the $999.00 amount, again he said No!. Here is the kicker... I told him that none of these things are anywhere in their advertisement and that I would like to have the name of the District Manager. He refused to give it to me and in front of my friend and two other ladies, who by the way, was asking for the very same TV and offers that I had ask for, told me that "this conversation is over". I took that to mean, I am done and you can leave.
At least that is the way that I took it and we left, but not without getting the name and number of the two ladies that also witness this. I am not done, I want the District Manager to tell me NO on these things, then I am going to Coporate. If that does not work, then I am contacting BBB, The Attorney General, Consumer Affairs and I am going to Post this on every Complaint list that I can find and let's not forget Criags List on Rants and Raves. I they are going to advertise these things, then they should have to stand by them. What ever happen to Honesty in Retail?
blg70@hotmail.com

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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Poor Service And Return Policy
Posted by on
Rating: 1/51
We are a distributor. We purchased and shipped these security cameras to our customer and they did not work out. Our customer shipped them back to us. By the time we called Best Buy to get a return shipping label, it was 17 days. They have a 15 day return policy which is very poor. I sat on the phone for over an hour and spoke to 4 different people who would not help me out.

I do not recommend ever making a purchase from Best Buy even if it saves you a few bucks. They do not know the meaning of customer service and going above and beyond in certain situations. All the other bad reviews on this place says it all! Don't deal with them!
     
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Old Timer on 06/04/2013:
I wonder if Best Buy hears Federated, CompUSA, The Good Guys!, Sam Goody, Computer City and Circuit City calling out from the abyss of failed electronics retailers that felt their customers were not worth paying attention too?
FoDaddy on 06/04/2013:
You have to keep in mind BBY is a retail store. They aren't going to be the best choice for a distributer. BBY's return policy is geared for a retail customer that takes the product home from ths store decides he/she doesn't want it, most of the time it will take less than 15 days for a decision to be made.

If you were trying to ship the product from BBY to your business to the end user, and then back from the end user to your business, then back to BBY for a return, then you can easily exceed the return time window. If you have a distribution business I would suggest dealing directly with the wholesalers, rather than going through retail channels. If you would rather go through retail to buy things, then I think you'll have better luck with Costco, BJs, or other warehouse club.

I don't see where Best Buy wronged you here, but I do see where the return period would be a headache for the kind of business you run.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Such A Scam
Posted by on
Rating: 1/51
READING, PENNSYLVANIA -- Best buy is by far the most deceitful company I have ever bought a product from. I purchased a camera from them for almost $900, and even though I paid it off before the interest would have been applied (18 months later) I was slapped with several hundred dollars in other fees during the process. Now that my account is paid off, they are telling me I still owe another approximately $150 to them. But from where? This company is in the business of squeezing every penny out of their customers that they can. On top of that, no one could ever give me a straight answer to any of my financial questions, and when I got some sort of answer, it was always different from what the last person had told me.

Overall, I am disgusted with this company and I will never be purchasing anything through them again.
     
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clutzycook on 02/03/2013:
It's not Best Buy, it's the bank that administers their credit cards.
saj80 on 02/03/2013:
What does your payment history indicate? If you can prove that the balance was paid off prior to the end of the promotion period, you have a legitimate complaint, but remember: if you fail to pay off even one cent before the expiration date, you will be required to pay all interest charges from the date of purchase.
madconsumer on 02/03/2013:
I recently used my Best Buy card to make a large purchase, I had to select the "no interest if paid by" option. if not, it would be a normal interest accruing charge.
CUontheFlipSide on 02/04/2013:
I would think that all you'd have to do is lay out all your statements and check off the payments you have on your bank statements, and they'll tell the story.
CrazyRedHead on 02/05/2013:
Were you late with even one payment, even if it was by a couple of min to an hour?
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Best Buy Defrauds
Posted by on
THOUSAND OAKS, CALIFORNIA -- Promises made to accept product for return was not kept. Personnel lied, made false statements and cheated . Purchase made with promise gift returnable after Xmas. When returned Jessica returns manager tore seal to open box and tore top of box. She then pointed to tear and said the tear she just made shows the box was opened. Brandon stated by phone camera could be returned after Xmas but after Jessica went over to him and whispered something he came up and denied what he had said. letter to Bradbury Anderson CEO of Best Buy sent certified, restricted delivery with return receipt was received by him per return receipt but never answered. Customer service at Best Buy is non-existent. Honesty and good will are words they obviously don't teach. Out of pocket $500. Hope someone has more sense than to patronize this dishonest and uncaring business.
     
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dan gordon on 02/07/2011:
I learned my lesson with Dishnetwork. Just file a suit in small claims court. messing with registered mail etc is normally a waste of time. Just sue them and they will respond. Ask for the total amt of your purchase refunded. Go to your secretary of state and find their registered agent in your state and sue away.
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Best Buy, Bad Sales Help, Bad Policy
Posted by on
PHOENIX, ARIZONA -- I purchased a Canon Digital Camera at Best Buy, with "assistance" from one of their salespeople. It was about a 10 minute process, and in the course of it, the memory card slot of the camera was discussed... because I own a number of CF memory cards (used with another Canon Elph camera) and wanted to be sure they were compatible. I was assured that they were.
So, again, I made the purchase... and was happy for about 3 minutes, the walk to my car. Then, I opened the new camera box, tried to insert my memory card...and found it was an SD slot, completely incompatible.
I walked back into the store to return the camera (here's where it gets good/bad) and was informed there was a 15% restocking fee. Because I now, apparently, within 4 minutes, owned a "used" camera. That the Best Buy salesperson had misrepresented. So, their policy was that I was paying approximately $30 for the privilege of being misled by them. I spoke to every manager available, I guess to the "top"... and they were totally inflexible, no satisfaction, nothing, the $30 gone.
I then wrote to Best Buy, corporate, online...same. No apology, no credit toward something else, no satisfaction. They had my $30, for nothing, and they were keeping it.
I suppose there's some responsibility on the customer to be clear what they want in a product; so you could say I was at fault there. Except, I did ask the right question... and then was misinformed. I guess you could say I should have checked the box, presumably the card type was written somewhere. But, my mistake was trusting Best Buy and their employee, their service, their integrity. I was on vacation, I was in a hurry.
So, bottom line, on principle, I would suggest NOT buying at Best Buy. They're obviously so "mega" that they have no interest in customer service, and no real interest in having competent staff.
     
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Weedwhacked on 05/11/2010:
There's nothing wrong with buying at Best Buy when you read what you're purchasing.
MRM on 05/11/2010:
I agree with WeedWhacked, theres nothing wrong shopping at Best Buy. The consumer should have research the product beforehand. You cannot rely on anyone's word these days.
Anonymous on 05/11/2010:
MRM on 05/11/2010:
On the otherhand, why not just keep the camera with the SD card. The majority of the cameras, including Canon, are in SD format and also SD cards are cheap to purchase.
bargod on 05/11/2010:
When the manager came I would have said "lets go find the salesperson who sold me this camara" once you found the saleperson say " did you or did you not tell me this card was compatible with this camara?" I would have been curious to see what he said with the manager standing right there.
Anonymous on 05/11/2010:
Good advice, Bargod. I would have been interested, too.
MDSasquatch on 05/11/2010:
An SD card with lots of storage is <$10; would it not have been better to just get the card instead of losing out on $30?
jktshff1 on 05/11/2010:
Good Review, thanks. The salesperson should know what they are talking about and was totally responsible for the problem. Consumer research, yea, but sometimes ya can't do it all.
goduke on 05/11/2010:
I never take anyone's word for anything when buying a camera. But that's just me.
Ytropious on 05/11/2010:
I always do my own research but that's just me. Where I work NO ONE does their research and they rely on me to make sure they get the right info. I know what I'm talking about but not everyone does. When someone tells a customer something wrong (like guitar hero for DS working with the DSI, It doesn't FYI but it's a mistake some of my coworkers constantly make!) We go ahead and return the item. We don't charge a restocking fee anyway. You'd think the memory card format would be simple product knowledge! I know where I work nothing takes CF, most take SD, and the Sony's take memory stick.
Geem on 05/17/2010:
I appreciate people's thoughts, comments...but I stand by my complaint and still believe Best Buy is a problem. You can say what you will about the salesperson, his error, my error...but the bottom line, charging that absurd "fee" 5 minutes after the fact is completely unacceptable.
PepperElf on 05/17/2010:
I'll be honest, it's usually on the box.

then again I rarely deal with BB's sales people when buying because in my opinion they really don't know anything about the product.

If you still want to get a camera that uses an CF card I recommend searching online.

oooo I found a list!
http://www.compactflash.org/dc.php


as for the fee... yeah that's stupid.
I've just been lucky myself lately but mostly because I don't ask them for help... cos the last time I did they tried telling me what I wanted didn't exist. (a cable to set up monitor sharing with my desktop & laptop). another customer said "they're over here". O_o

good luck with finding a good camera.

and btw... you're actually in luck if you're a fan of the CF card. They recently came out with a 128G card. Yeah. a CF card that's bigger than my laptop hard drive O_o
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Lie to the customer to make the sale
Posted by on
SURPRISE, ARIZONA -- I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the
camera department. I explained to him that I was going to be buying 2 Canon XTI
cameras. One for myself in February for my birthday and one for my wife in May
for her birthday. We want to take a photography class together and this would
also enable us to share lenses and other accessories. Jamahal told me that if I
was buying 2, he would sell them to me at $100 off the normal price. He also
said that I could buy these at 2 different times. I then asked him about using a
coupon that I received for 12% off any purchase for my birthday. He said that I
could use that as well.

Well, I went to the store on February 17th to get my camera. (my birth is the
20th) Jamahal was not there so I spoke to another guy in the department. He said
he couldn't make any deals ad got the acting manager Chris. When I told Chris
about the deal Jamahal was going to make he said he couldn't help me. When I
asked what I thought that was not the type of customer service that I would
expect from a store such as Bets Buy, he shrugged his shoulders with a cocky
grin on his face and said "Oh well" and chuckled about it. Then he said if I
bought 2 cameras that day, he would give me the same price. I told him that my
wife's birthday was in May and I wasn't prepared to buy 2 that day, he again
chuckled and said Oh well. I told him that I had found the camera at another
store for $629 and he agreed to price match that store. But when I got to the
register, they wouldn't let me use the 12% off coupon.

When I called their
customer support line, they said that the acting manager was trying to work with
me because he would let me buy 2 cameras at that time for the price Jamahal
promised but I feel like that is like holding me hostage by making me make a
purchase that I wasn't financially prepared to make. This ruined my birthday and
has resulted in Best Buy losing a long time customer. I have made in the past
year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox,
multiple games, controllers, movies etc. and I will never go back there again.
Congratulations Best Buy, on setting an all time high in lows for customer
service.
     
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Hugh_Jorgen on 02/18/2008:
So you expected the discount today based on the promise you were going to come back in May and buy another camera? I can see why they were hesitant to do this deal with you.
GothicSmurf on 02/18/2008:
I agree with Hugh. If the manager at the time offered to make a deal with you, why not purchase the cameras then? I understand that these gifts were for a time away, but you could always make your purchase, opened up the cameras and made sure they worked then packaged them back up.
horrible_sanity on 02/21/2008:
read the fine print on the coupon gurintee it says not valid with any other deals a price match is a deal you cannot get it matched and an extra 12% also the sales people have no authority to tell you they can give you 100 off. I meen if you ran a business and a guy told you "your salesman said you would give me 100$ off of this camra and I promise to be back and buy another" would you believe him I think the manager was being more than fair.
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Unethical treatment of consumers/Geek Squad/extended warranty
Posted by on
WEST DUNDE, ILLINOIS -- In West Dundee, Illinois on Route 72.

I received a Canon digital camera for Christmas 2004. My husband purchased the extended warranty-with all the usual promises Best Buy gives you honoring an EXTENDED warranty.

Yesterday, 8/19/2005 I bring in my camera which has not been functioning properly. Kyle, Geek Squad comes out and INTERROGATES me. Before any other dialogue He questions me if I had gone on vacation with the camera, how have I been using the camera, did anything happen to the camera while using the camera- did I go on a boat.,etc..
---I was speechless--He blind sided me----
---
--Then Kyle tells me it was his professional opinion that I should just forget about sending in the camera for evaluation and just BEST BUY a new digital camera today. You see, Kyle's professional opinion is that the camera sustained physical damage and that the warranty won't be honored. He had worked there long enough to know. I shouldn't waste the 2-6 weeks it is going to take for the evaluation of the camera. A new camera is the BEST solution for me.

After ME having to convince Kyle that I would yes like to take advantage of the extended warranty, he relucantly processed the paperwork needed to send the camera off. Chuckling with a co-worker in the process.

Now as you read this it seems innocent enough that may be Kyle does have a professional opinion. The point being, my dear readers, is that it never entered Kyles head to give the consumer the benefit of the doubt. I didn't abuse the camera, it never was dropped. The issue with the camera is that the lens was tilted. Sometimes pictures were out of focus and other times they came out just fine. But Kyle says----this HAS to be physical abuse.

He then wishes the BEST for me, by saying for your sake I hope its not physical damage and it is repaired. Well it certianly didn't seem like he wished the BEST for me--the only BEST he wanted was for me to BEST BUY another digital camera.-------

I am using his personal name because I so mad that I was treated with such disrespect being 20 years his senior--It saddens me that his condescending ways are acceptable to Best Buy.
Kyle, you need to re-examine your methods in dealing with the consumer. That's my BEST professional opinion.

     
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User Replies:
chardonnay on 08/20/2005:
well written.
tander on 08/20/2005:
I would of said "bite me Kyle" send it off.
chardonnay on 10/12/2005:
I am the original author of this message and I have an update. October 10th I received a call from Best Buy. It seems my camera cannot be repaired and yes it falls within the warranty and please come in and pick out a new camera---OMG!!! Had I listened (which pigs would fly) to Kyle back in August about forget the warranty and buy another camera? I would have been out another $400.00 plus extended warranty dollars. Remember folks he INSISTED that my warranty wouldn't be honored-(the camera was 9 months old)--and was urging me to buy a new camera that day---It was his "professional opinion"!! Please as a lesson ---DON'T trust that any retailer has your interest in mind---that don't.... Best Buy may be a good store--actually you must admit-its fun to be in--all those electronic toys and music etc....but they make their bucks on our fears of "if you don't BUY and do this-----then this will happen"--------don't believe it---especially during this up and coming Christmas shopping season- thanks for listening
chipH on 12/22/2005:
organized pick pocketing.
------------------
I kiss good bye to BEST BUY for ever, they sell cheap garbage at best price. Their sales people who actually attend to you are more interested in forcing a useless product protection plan down your throat, or accessories, wires, batteries which gives them more margin (cut)for them to pay their mortgage.
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