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Best Buy Extended Warranty

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Extended warranty was not honored
Posted by on 12/31/2002
COSTA MESA, CALIFORNIA -- I purchased a Handspring Visor PDA on 6/23/2000. I also purchased a 3-year extended warranty for $59.99. My Visor loses all of my data every two to three weeks. I took it in to Best Buy in Costa Mesa, CA for repair today and was told that the damage must be verified for it to be covered under warranty. I was not told this when I purchased the product. They did not even open the unit up to inspect it for damage.

In the past year, I have purchased a new 36" flat screen tv, a new Compaq computer, and several other products from Best Buy. I am also the Purchasing Manager for a medium size company. For the company I spend at least $10,000 per year at Best Buy for technology products. They've lost me personal business as well as the business of the company I work for.

     
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Posted by Anonymous on 2003-01-07:
Have it varified in writing then bring it back to best buy for service.

If they fail to honor the service plan(warranty), file an ftc complaint under Magnuson-Moss.

The fact that they did not inform you of their policy has NO bearing on the warranty. IF it(THE PROBLEM) can be varified AND you DO have the policy in writing that covers that item, Best Buy must fulfill their obligation.

WWW.FTC.GOV (MAGNUSON-MOSS WARRANTY ACT)
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Useless Extended Warranty
Posted by on 03/24/2002
CORALVILLE, IOWA -- On December 21, 2000 I purchased a Samsung 35mm camera and 4 year extended warranty from a Best Buy store in Dayton, Ohio. My purchase price was $139.99 for the camera and $19.99 for the four year warranty. In January of 2002, I discovered my camera was not working when none of the photos we took of our baby's birth turned out. Even though I was devastated at not having the pictures, I was confident that the camera would be fixed because I had purchased the service plan. Since we now live in Iowa, I called the Best Buy store in Coralville, Iowa to ask about getting my camera repaired. I was told to bring it in and they would fix it, so we made the 60 mile trip from our home with camera and warranty in hand. No mention was made that there was a chance my camera would not be repaired.

Upon arriving at the store, Cara (the "Manager" on duty)informed me that my camera would not be repaired, but replaced. Even though I had the original receipt and my camera was still under warranty, I would be charged a 'restocking' fee because I did not have the manual or the box with me. In addition, she said I would have to pay the difference between the original cost of my camera and the price of the replacement. My total cost for the 'replacement' came to around $52.00.

As for the 4 year warranty that I purchased for $19.99? It is now a 2 1/2 year warranty on the new camera.

To help keep me as a potential future customer, I would like the following:

A refund of the $72.00 I lost because your store did not want to repair my camera. This is the cost of the useless warranty that I purchased plus what it cost me to replace my camera. If this was truly a 'replacement', it should have cost me nothing, since I had already purchased the extended warranty. It was your store's choice not to repair my camera.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Posted by Anonymous on 2002-03-24:
I would seriously consider writing a letter to the Attorney General of your State. They may find that the company is using deceptive/fraudulent practices in selling you a repair warranty, when in reality they are seling you a replacement warranty, one of which is actually a pro-rated replacement warranty. It is up to you, but worth the effort.
Posted by Anonymous on 2002-03-26:
That is terrible. Thankyou for the feedback I will never buy from them again!!!
Posted by elow on 2004-10-05:
gee, this statement is ridiculous. Your camera got replaced , you saved your $140 where if you had not purchased that plan you would have had to buy a new $140 cameraand you are crying about $50 bucks. Be glad its not a hundred and fifty!!!
Posted by elow on 2004-10-05:
And by the way...Anonymous... Sometimes hundred dollar cameras cant be fixed. You dont have to write a letter to the attorney General about a hundred dollar camera.Quit being so self rightous..
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Extended Warranty
Posted by Miloleebx on 03/17/2004
BAXTER, MINNESOTA -- My HP Notebook needed a new battery, one of the letter keys popped off, and the power cord connection was malfunctioning. I figured this would be no problem to be repaired as I had purchased the four year extended warranty package.
I brought my laptop into my local store to be repaired and the employees stated that the computer had to be sent to HP for the repair work, and that it would take two weeks tops.
Well, it is three weeks later, I still have no computer. I called Best Buy a week ago to inquire as to the status of the computer and they stated that HP had just received it, and to call back in a week and a half. Keep in mind Best Buy had already had my computer for 10 days before HP even received it for repair!
Lo and behold Best Buy called me today and said the computer was finished and could be picked up. I went to pick it up, and was told that the battery wasn't holding a charge, I would have to send away for a replacement battery, and it would be another 5 days or so. HUH? They have had my computer for 3 weeks, they were told the battery needed to be replaced when I brought it in, and it still hasn't been done? This extended warranty they offer is a joke, I think in the future I will be taking my business elsewhere as my difficulties with Best Buy just never end, and the worst part about it, they don't seem to care one bit about the crappy customer service that they offer!
P.S. The store # I refer to is #522, in Baxter, Mn.
     
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Posted by Laurachitchat on 2004-03-16:
www.bestbuysux.org check it out
Posted by firethorne2k on 2004-03-17:
you should quit promoting that site
Posted by poltergeist_ss on 2004-03-18:
its a great site check it out www.bestbuysux.org
Posted by bestbestbuy on 2004-03-19:
yeah, everyone knows about the site.. give it up already, its annoying.
Posted by parker on 2004-03-20:
mr plow thats my name that name again is www.bestbuysux.org check it out NOW!!!!
Posted by bestbestbuy on 2004-03-23:
dont be dumb
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After Seven Visits To Fix A TV... Time For Best Buy To Give A New One! Yes, We Got Your Wonderful Warranty Too When We Bought It!
Posted by Moyer on 07/05/2007
LANSDALE, PENNSYLVANIA -- Today, 7-5-07, is the FIFTH TIME Best Buy has a Technician coming "yet again" to our home to fix our TV (a Toshiba) "This year, for the same problem" !

We had bought the "Wonderful Extended warranty Plan that is glamorized & Pushed by the Cashier on how great it is". Ahem.

The circuit board is bad, the colors go from Green, to orange, to black and white... And at all times of the day, the Screen will actually "blow up", meaning, if you are reading the Title to something on a show or news, you wont see the writing (sometimes the people) because the have "spread" across the TV !

They are "Well aware of all of this" (now, playing, "Pass the Tech Game").

The last TECHNICIAN STATED, AND I QUOTE "Even with the Extended Warranty, We have to REPLACE a part 4 times, and if all those don't work, THEN we will replace the Television"! He was here four times, put parts in twice, bad parts each time, so TODAY...A different Tech is coming.

The last Technician, apparently got into a squabble with his boss at Best Buy, regarding our Television. He,himself felt this TV should be replaced. INSTEAD, his boss made him remind us "Four bad" part installs & you get a new TV, as well, was having him contact 'Toshiba", to see if "any newer parts were made for our Model" that Best Buy was not informed about! (Never heard anything on that!)

Today, got the call from todays Tech, coming btw 11 & 1, he had NO IDEA he was the FIFTH visit for this tv ! He was very surprised, and "cant wait" to see if todays parts will work!

Oh, and here's more "fun" to this...LAST YEAR, due to the "same problems", a tech was sent, he took the TV to have it fixed, two weeks later got it back...It lasted less than ONE WEEK !

I THINK WE HAVE SUFFERED ENOUGH, THE COST OF THE TV, THE DAMN WARRANTY, UNEDUCATED TECHNICIANS, SINCE LAST YEAR 7 VISITS FOR THE SAME PROBLEM, LET ONLY OUR PERSONAL TIME BEING RE-ARRANGED FOR THEM TO COME.....

BEST BUY OWES US A DAMN TELEVISION!

BOUGHT AT
BEST BUY - MONTGOMERYVILLE, PA.
HAVE HAD FOR 4 YEARS

I am now contacting the BBB, AND every consumer fraud department regarding Best Buy, their warranties are falsified when bought, and this is completely at this point, "Unacceptable". And not once has the store manager in Montgomeryville, Pa contacted us, assuring us in anyway, shape or form.

CC to Attorney

     
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Posted by Anonymous on 2007-07-05:
Hitachi makes the best panel/board for tv. Most A/V (high end) installers recommand them for custom jobs. Sony makes good board (color control, color temp, contrast ratio) but they do not manufacture their own panel (LCD), they outsource them to Samsung.
Posted by Anonymous on 2007-07-05:
Local retailer can only accept returns/refunds for electronic within a short time period. Esp. a big ticket item like TV. You need to addrss this with the Manufacture. Most manufacture have limited one-year warranty on big ticket item. Unless your extended warranty covers entire unit (TV) replacement, you are out of luck.
Posted by adzidek on 2007-07-05:
OK, "seriously", why are there so many "parentheses" in your "review"?
Posted by Ponie on 2007-07-05:
adzidek, I think you mean "quotation marks," and I "agree."
Posted by adzidek on 2007-07-05:
Did I say parentheses? LOL, I meant quotation marks. :)
Posted by rhondam718732 on 2007-07-05:
WHAT does it say in your warranty regarding the # of service calls versus replacement?
Posted by Anonymous on 2007-07-05:
I have not read any service contact that offer a free replacement if they cannot repair it after certain # of repairs. A state lemon law for consumer goods may apply here.
Posted by furnitureman on 2007-07-05:
At least they are coming out to fix it. I think Best Buy just owes you the warranty service you bought and thats it
Posted by *Brenda* on 2007-07-05:
I have a best buy service plan on my TV. Here's what it says:

No Lemon Policy: After three services repairs have been completed on individual product and that individual product requires a fourth repair, as determined by us, we will replace it with product of comparable performance, not to exceed the original purchase price.

It goes on and on about refurbished and clearance stuff but that's the gist of it.
Posted by Extended Warranty on 2007-07-05:
First off before you complain about fraud, do you know what you are even complaining about?

Why would the store manager call and follow up with this? He is not involved in these returns.

That tech is wrong however. It is not 4 REPLACED parts. It is 4 qualifying repairs. A qualified repair is basically anything done to fix it bar software issues which you have not had. That TV should be replaced. I would call 888-BEST BUY and go over all the repairs with the CSR. Once they see you have enough qualifying repairs, then it should be replaced.
Posted by jbw920 on 2007-07-08:
yeah I have had quite a negative experience with their service plan and with the customer relations department. You should seek legal counsel before you do anything else.
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Guerilla Warfare Against Best Buy
Posted by Bestbuyfraud on 01/17/2006
TENNESSEE -- I have had an even worse experience with Best Buy's service, but rather than detail that, I would like to propose a course of action. I have seen thousands if not more complaints against BB's practices but as consumers we are pretty much just screwed, we have almost no recourse against them. I would like to suggest that each of us spend some time in BB stores. Go to the high dollar items like big screen TV's and appliances and blend in with the other customers.

At every opportunity tell someone considering a purchase to run for their lives they are fixing to get screwed. Quietly do whatever it takes to cost them a few sales on high dollar items. You may get kicked out but you will get some satisfaction. If we propagate this strategy to other web sites we may get several thousand people doing this and cost them big time. We need to start guerilla warfare against them because we have no other recourse.

Please get this idea around the web and to other dissatisfied customers. If we get enough people involved we can hurt them. Most of our complaints are not worth taking to court and they know that. This is a way to get a little even. Please spread this idea around and let's go 'shopping' at BB. If you are seriously PO'ed this is worth your time.
     
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Posted by miketech on 2006-01-17:
I don't think best buy is worth the effort. But I wish you the best of luck. If it takes off and works I'll sign up to help with Home Depot and Wal-mart.
Posted by KateM on 2006-01-17:
It could work...if people actually do it of course
Posted by heaven17 on 2006-01-17:
If someone walked up to me while I was shopping and started to rant about the store policies, I'd walk away slowly and avoid that person. You stand to freak more people out than to damage Best Buy's business.
Posted by Slimjim on 2006-01-17:
Sounds like a good way to create an explosive situation, and one you may wish you didn't.
Posted by Anonymous on 2006-01-17:
Trespassing, "Disturbing the Peace" to name a few.
Posted by anti-idiot on 2006-01-17:
Best Buy is a huge corportation. I don't think you're little internet campaigne is going to get very far, or even hurt them for that matter. But creeping people out on the other hand? You will definitley succeede.
Posted by miketech on 2006-01-18:
Ok so what if instead of dogging BB to customers he memorized some of the great prices at other local store and was like " WOW they want $1995 for that tv, hum Sears has a larger one for $1750 with a free DVD player" or whatever. I bet people would listen then.
Posted by Anonymous on 2006-01-21:
Do you really think that you're little internet campaign is going to get you very far? Best Buy is a HUGE corporation & you're just a customer. The loss of your business will have no impact on them whatsoever. If you really do go into stores & do that to people, like others here have said, you will suceed only in freaking them out (maybe even getting knocked out by someone), & getting banned from the store.
Posted by abobo on 2006-11-13:
If they don't already know what they're getting into by buying at Best Buy, your guerilla campaign isn't going to teach them anything. Let them get screwed... cheating your customers and delivering no customer service is not a sustainable business strategy. They'll wreck their own business... no need to get yourself arrested in trying to speed that up a bit.
Posted by A. Faubion on 2011-12-30:
Is there some law or rationale against doing a copy and paste of online complaints against Best Buy, including where the comments were posted, then printing out flyers to give to customers before they enter the store? Perhaps even using comparative online data about customer satisfaction vs other stores retailing the same or like items? I am so pissed and have enough time on my hands at the moment as to be happy to take the task on, if only to save one person from the hell I and my employer recently endured after three (wholly unsatisfactory) major purchases (all bought at the same BB location and at the same time). I feel a certain civil and moral responsibility to blow the whistle on this company in any and all ways that might prevent others suffering from what amounts to deceitful,scandalous and blatantly fraudulent practices by this shameful company. I will consider all suggestions.However do not waste my time on suggesting that next time I should do my homework first and second, never shop Best Buy again, That experience amounts to a hard ( and expensive) lesson learned. Fool me once...
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StarStarEmpty StarEmpty StarEmpty Star
Would Not Give Me My Charger
Posted by Soaring Consumer on 04/11/2013
ALTAMONTE SPRINGS, FLORIDA -- I purchased a Samsung Galaxy Prevail smartphone from Best Buy in 2012 with a 2 year extended warranty plan which also covers accidental damage. Toward the end of February 2013 the phone began overheating, constantly freezing, and dropping calls for no reason.

On March 2 I went to the Best Buy store in Altamonte Springs to have the phone replaced under the extended warranty. As they no longer carried the phone I use as it is a discontinued model I had it replaced with the HTC Evo Design 4G, of which I agreed to pay the price difference between what I paid for my phone and the new phone, and purchased a new warranty for the new upgraded phone. The whole process ended up taking an hour and a half due to trouble with their computer system, constant needs for manager overrides and the process of porting the number to the replacement phone.

My complaint centers on this: the store representative would not allow me to have the charger that came with the phone. He said I needed to bring in the charger from the original phone before I could get the charger that came with the new phone. I asked if I could just take the charger and bring the old one back the next day but he refused, however he said he would put it aside for me when I bring back the old one, and placed it in a bag with my name on it in one of the cabinets. It is a reasonable policy, but what happened afterwards I consider to be unreasonable.

I returned to the store on March 3 with the old charger, so that I could get the new one. Even though the new phone worked fine with the old charger, the new phone's charger was smaller and more compact than the old phone's charger, so needless to say I wanted the new charger. The representative that helped me the day before was not working. I informed the representative who was working that I was back to exchange the old charger for the new one. I gave him the old charger and he went to look for it, but after 30 minutes he said he couldn't find it.

I advised him that I couldn't understand why the charger that I paid for with my phone would be missing especially since it has my name on it, and considering how long I have been waiting, if he could just give me another charger. He said that he couldn't, and that the only reason that it wouldn't be where it was was that I must have already taken it. I told him that that is impossible, that it was put in a locked cabinet by the other representative, and this is the first time I had come back to the store since I left with the new phone. Frustrated with the unwillingness to help me resolve the situation I requested my original charger back. The representative then refused to give me back the old charger and said the only way I can get another charger would be to buy a new one.

At this point I simply walked away to customer service and requested a manager, and explained that the Best Buy Mobile representative took my old charger and could not find the new charger that I paid for, and now would not give me back my old charger. After 20 more minutes waiting and the manager never showing up, the counter representative tried to bargain with me into taking some different scratched up used chargers instead, stating that what must have happened was that my new charger was sent back with the old phone to the corporate warehouse. I told him at this point I just wanted my old charger back and that there is no reason I should have to keep wasting my time with this situation. Only when I started motioning that I would inform the police officers about this, which happened to be in the store at that moment because the store had an incident earlier in the day, did I receive my old charger back.

Long story short, make sure you bring your old charger back with your phone for a warranty exchange, or you may either be stuck with an old charger that doesn't work with your new phone, or no charger at all. I was happy with my purchase but not with the situation that ensued afterwards.
     
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Posted by Alain on 2013-04-11:
It's reviews like this that make me wary of getting anything at Best Buy. You needed to mention getting the authorities to get your property back from them? And it was in the store all the time they were giving you a song and dance show? That type of lousy customer service isn't going to help their reputation any.
Posted by yoke on 2013-04-11:
They wonder why BB is the next store to go out of business.
Since you ended up buying the new phone you should have been allowed the new charger.
I would make a complaint to the main office.
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Extended Warranty
Posted by Drone on 08/15/2010
I would never buy either an Xbox or an extended warranty from Best Buy. Trust me, the troubles I went through were not worth it. I bought an Xbox in 2007, the best they had $500.00 I bought the extended warranty. Although my son used it only about once per week it began giving us trouble in March of 2009. I took it to Best Buy and for the next three months it was in and out of Best Buy for repairs. It would work for a couple of weeks and then die. After four times, not three, they agreed to give me the cheapest Xbox they had on the shelf ($179.00). I insisted that I had paid %500.00 for the original and should get the best Xbox they had which was still only about $300.00. They refused! After much argument, they finally agreed to give me the second best Xbox, about $229.00, but only if I agreed to buy an extended warranty for it at another cost of about $80.00. As luck would have it in August of 2010 that Xbox went. I took it to Best Buy and they told me it was still under manufacturers warranty and there was nothing Best Buy could do for me. I will have to deal with the manufacturer. My experience with Best Buy has been dismal at best. DON'T BUY AND EXTENDED WAWRRANTY FROM BEST BUY!
     
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Posted by Venice09 on 2010-08-15:
Was all of this in compliance with the terms of the written warranty? People should really read these warranties before buying them so they know what to expect if they need to use them.
Posted by Helpful on 2010-08-15:
Actually drone, the problem you're dealing with is product obsolescence even over the period of a few years. Even though you paid $500 three years ago, you can get much more than that now for less of a price. Even at that, you've found the extended warranty worth it, as it paid for the replacement of the unit with a better and newer model.

As for the second unit having a problem, it stands to reason that the extended warranty is just that, an extension. If it is still under the manufactures warranty, than that should be the proper avenue to pursue. I'm sure you'll be more than taken care of that way.

Thanks so much for posting.
Posted by Anonymous on 2010-08-15:
I agree that most of those extended warranties are rediculous and expensive. So they gave you a 229 dollar X Box, and you had to pay an additional 80 dollars for the warranty? What a ripoff. Its almost worth putting that money into an interest-bearing account and then you could pay for the repairs yourself, if needed.
Posted by Venice09 on 2010-08-15:
Good advice, Prince. I think more people are finally starting to realize that.
Posted by raven2010 on 2010-08-15:
+10 Prince----Even Clark Howard says most extended warranties are a rip off.
Posted by Anonymous on 2010-08-15:
Yeah not only are these extended warranties rediculous and expensive, but when you end up having a problem with the merchandise, you normally have to jump through hoops to try to get compensated.
Posted by Venice09 on 2010-08-15:
That's exactly it, Prince. These warranties used to have some advantages, but not anymore. They cause more grief than they're worth. I now do believe that companies just want your money but have no intention of holding up their end of the deal. I would never buy an extended warranty again based on the reviews here alone.
Posted by Anonymous on 2010-08-15:
Youre so right Venice. It seems like ever since the economy sloped, companies are becoming more and more greedy, and cheap with their customers.
Posted by Venice09 on 2010-08-15:
I too think the economy has played a big part in this. That's why companies are reluctant to give refunds or honor warranties. At least one company (Staples, I think) admitted it. You gotta give them some credit for being honest.
Posted by Anonymous on 2010-08-15:
Id rather take my chances without the extended warranty. I actually have an x box I got cheap. It was refurbished and works great. (knock on wood) the company I bought it from said for anotother 50 bucks they would give me a 2 year warranty. I declined it, and so far, has worked just fine. I read online how to care for the X box, proper ventilation, ect.
Posted by Helpful on 2010-08-15:
I wonder what the OP would have done back in March 2009, let alone at the time Best Buy was handing him a new 360. I would guarantee you the OP was glad the extended service guarantee existed. Anyone indicating otherwise just isn't being truthful with themselves.

Look, the OP may have to work through a couple of steps with Microsoft to get the new 360 taken care of, but I would further guarantee he'd rather do that then replace the unit on his own. At least this way he's not out the added expense. Further, he still has the extended service guarantee in effect in case another problem comes up after the manufacturer's warranty.
Posted by RestaurantGuy on 2010-08-16:
If the problem is the 3 rings of death then Microsoft will not only fix it for free but they will pay for all of the shipping to them and back. Go to this web site https://myservice.xbox.com/en-US/Pages/Welcome.aspx or call them at (800) 4MY-XBOX or (800) 469-9269 and they will help you.
Posted by HonestForSure on 2010-12-04:
Extended service contracts all have one thing in common: These "service" plans are not the result of exhaustive consumer research, are not the result of consumer demand, and are not "calibrated" (as in length of contract) to account for a period of most risk for product failure. If every consumer made a rational choice, there would be no extended warranty industry. While some products invariably fail and generate claims, the failure rate is exceedingly low across all electronic and appliance categories. (Check out Consumer Reports brand reliability for any product - the consumer surveys are exceptionally large and statistically valid) Ask yourself, out of 100 people in a room, how many had a refrigerator for more than 12 years? an audio receiver for more than 8 years, a TV for more than 8 years, a printer that ran like a workhorse for 3-5 years, a computer for 3-5 years till you upgraded. You know the answers. Why then would the extended warranty industry put so much emphasis on you purchasing warranty years 2 and or 3 for a product???? You know why - the risk is minimal to the plan administrator and you were taken for a fool. Why are you prepaying for something that is not likely to happen? AND as the posts here recognize, there will be many instances where you have to "jump through hoops" to get the intent of the service contract honored. You have MUCH better odds at black jack at the casinos.
Posted by Venice09 on 2010-12-05:
I agree with most of what you said, HonestForSure, but there was a time when extended warranties on major appliances were worth the money. That was back when companies didn't try to weasel out of the contract. I liked having an extended warranty on my washing machine and refrigerator because those are two things I cannot live without. Since everything always seems to break at the worst possible time, the extended warranty gave me peace of mind. My warranties also included yearly maintenance and a lemon law clause. I used to be satisfied with my extended warranties.

But that was then and this is now. It's becoming harder and harder to get companies to hold up their end, and even when they do, service is too slow and unreliable, parts are unavailable and technicians are either inexperienced or just incompetent. For those reasons, I've decided that the warranties aren't worth it anymore.
Posted by HonestForSure on 2010-12-05:
@Venice09 - with "maintenance" you must have purchased from Sears (you can correct me if wrong)- whose "Master Protection Agreements" are exorbitantly priced - a ridiculous % of the product price. Even if you had a service call in years 1-5, what about years 6-13? Compressors on refrigerators still last 10-15 years (and the step-up lines of the major brands still have 5-year warranties on the "sealed system." Most claims these days are with ice-makers - surely a non-critical component. The "maintenance" Sears does on refrigerators is comical - essentially sticking a thermometer in and then vacuuming the rear. As for washers, again - even if you had a service call in years 1-5 (other companies plans may go years 1-4), what about years 6 and on? Also, other than Sears and PC Richard in the northeast, other plan administrators contract out their service work to companies that accept their fees - you're not necessarily getting the closest or best service. Plus, parts can take longer to get because the plan administrator's goal is to minimize costs FIRST, then provide you service. Granted many still buy extended plans for "peace of mind" albeit in the years of least risk.
Posted by Venice09 on 2010-12-05:
My extended warranties were through Sears but not a Master Protection plan. They were not that expensive and the price went down with each renewal. The one on my washer paid off, as it was replaced under the lemon clause (with persistence on my part). I never had the chance to take advantage of the maintenance part of the contract because the washer needed at least a dozen service calls before being replaced.

Also, I always felt that I got preferential treatment when I needed service because I had the contract.

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Complaints
Posted by Cupcake2 on 03/24/2010
The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. In Ohio for each complaint validated could cost Best Buy to pay a civil penalty of $25,000. This is a violation of the Consumer Sales Practices Act.

     
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Posted by Critical_level2 on 2010-03-24:
SO what is the complaint? Did they deny you warranty coverage? Some details would help.
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Best Buy Steals Your Money
Posted by Rt4x4 on 03/02/2010
I had a TV replaced by BB that they had bricked, It took 9 months for them to do, buy this timne the TV was 13 months old cost was 3400.00 with calibration that ruined TV. When TV was replaced the manager of the store told me that my extended warranty 450.00 would transfer to the new TV. Then they came back later and told me it would not because it was 13 months old. I had been working on this for 9 months. So Best Buy had gotten over 1500.00 of my money for their mistakes. This just does not seem right.

Their motto should be BEST BUY STEALS YOUR MONEY BEST!
     
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Posted by tnchuck100 on 2010-03-02:
I am not going to challenge your specific warranty without actually seeing it. But most extended warranties have provisions that cap their liability. One of the common ones is that when they provide a replacement they have fulfilled their obligation under the contract. This terminate said contract. There are other stipulations to be sure.

Bear in mind, what the salesman told you the warranty could or would do is meaningless. Only what is in the written contract exists.
Posted by dan gordon on 2010-03-02:
still trying to figure out how bb bricked ;your tv. I'm sure I'm missing something, like spellcheck but?
Posted by Anonymous on 2010-03-02:
It's easy Dan, they break, they broke, they had bricked. Simple grammar.
Posted by Ytropious on 2010-03-02:
Yea, bricked is more of a term for downloading some sort of update that renders your item, usually handheld, virtually useless. It is not a term I would use for a TV. Also, you paid for the calibration? That's a huge rip off.
Posted by dan gordon on 2010-03-02:
silly me, I'm so out of it, like my bad
Posted by localgod on 2010-03-03:
No bad, the extended warranty was fulfilled when the monitor was replaced therefore capping the extended warranty. The cap is to ensure manufacturer's lemons do not break the warranty company. This is common.
Posted by Anonymous on 2010-04-05:
I thought bricked was when you purchase something and the item is not actually in the box but has been replaced with something of almost equal weight so that you don't know the difference until you get home and open the box.
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Best Buy will not take bad product back or find extended warranty bought
Posted by Bullwhip on 02/13/2010
RENO, NEVADA -- My daughter (16) decided to use her $100 Best Buy gift card from my brother to buy a Bissell Little Green for my wife. The Bissell is OK at cleaning, but very difficult to clean, and actually drips water - so technically it is defective.

So 20 days after purchasing it, my wife and daughter went to the Best Buy where she bought it to return the unit for store credit. Best Buy refuses to take it back, saying they have no record of the sale and since she does not have her receipt, she could have bought it anywhere. We have other receipts from purchases with her gift card but they refuse to give us the card number.

So basically they are not taking the product back - even for store credit.
This is the second time I have a problem with Best Buy - the first was a camera that I had purchased and got the extended warranty with. They simply could not find a record of the purchase, the warranty or even me for that matter.

So if you want to but from Best Buy, do so with the knowledge that they will not take the product back should you lose the receipt, and DO NOT buy those extended warranties - 2 years from your purchase, you will not have the receipt and they will not honor the warranty without the receipt.
     
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Posted by Ytropious on 2010-02-13:
So both times you lost your receipt and expected a refund? Bottom line is, it's your job as a consumer to keep your receipts, not the store's job to keep a record of every single transaction and look through it at a moments notice.
Posted by jktshff1 on 2010-02-13:
called personal responsibility.
Posted by Anonymous on 2010-02-13:
Well, not every store keeps a running tally of what you buy. If they did people would be suing over invasion of privacy or some nonsense. Moral of the story...keep the receipt for everything you buy until the return period is over.
Posted by Anonymous on 2010-02-13:
One, the Little Green Machines do drip a little water. Two, I hate Best Buy. Three, I have to side with those goobers because you didn't keep a receipt. Get a basket, put it in a place where you put your wallet or purse, and put the receipts in there. Every six months, go through them. It's not a hard habit to get into!
Posted by localgod on 2010-02-14:
VH to "Y", "JKT", "Lady" and "sherdy"!!! Keep those receipts, no better proof!!!
Posted by cokezeroqueen on 2010-02-22:
I have returned many items to Best Buy without a receipt. They looked up the receipt each time and gave me my money back promptly. This is actually one of the things I love about Best Buy. Next time, your daughter should do some research before buying a bad item. There are reviews all over the internet about which products are worth your while and which are not. I never shell out money on electronics until I get some good advice first.
Posted by Bullwhip on 2010-03-01:
My job as a consumer? Boy are you brainwashed!!
Simple - if I don't get treated correctly, I will go elsewhere with my money. They keep track of who buys what, when and where - this is done by computer and takes but a few key strokes to retieve. If they cannot be bothered - then neither can I.

Sure, my daughter lost $88.00 in the transaction - but they will now lose the entire family and probably a few friends as well. Given that all together we spend on the order of $2,500 per year, I do believe they should have taken it back. It's their loss. Amazon, Walmart, Sears or Target - here I come.
Posted by jktshff1 on 2010-03-01:
and if you don't keep track of your receipt, you will have the same problems at those stores, maybe worse.
Posted by PepperElf on 2010-03-01:
how does the OP know that BB keeps track of what he buys?

I mean hell we had one guy who thought that by scanning the barcode on some diapers a store could tell him exactly when he purchased it - ignoring that the bar code is the same for all of the items.

it's like they see "computer" and they assume "must know everything in existence"
Posted by Bullwhip on 2010-03-19:
Man are you people brainwashed. I have bought appliances, vaccum cleaners and even belts at Sears - never had a problem getting a refund with or without a recipt. Same with Walmart, btw.

Sure, keep the receipt is good advice. But they have 'puters, and make me waste my time EVERYTIME I buy something getting both my name and phone number. So why the BS?

Simple, economy is down, corporate mgmt said, stop the returns, and they do. That's fine too, I'll buy ELSEWHERE. My money, my choice. AND I will tell everyone I know NOT to buy there as well.

Simple.
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