Chase Bank Mortgages Consumer Reviews - Page 3

MIAMI, FLORIDA -- I have been making my payments on time for 10 years. My mortgage went from $112K to $55K on a house with a market value of at least $250k. Due to change in financial circumstances I can no longer afford the homeowners insurance not at 5-6k per year. So I cancelled it. Chase has not purchased for me added fees of over $2,000.00 for the previous year (already gone with no claims) and this year totalling $10,000.00. I am living pay check to pay check still paying my mortgage on time. I need help and fast. Chase will not listen to reason or help me in any way. If anyone knows who can help me, please email me **.

My wife and I were tricked into a foreclosure status by a chase Manhattan employee in customer service. My wife had broken her back in two places and both of us were out of work. For eleven months, we spent our savings, our 401's and our rolls of pennies to make the mortgage payment on time. In seven years, we had never been late or missed a payment.

We knew we were headed into hard times so we called Chase to ask for refinancing..... We were told "We cannot help you until you are three months in arrears.... don't make the next three payments and then call us." That was precisely what we did and this time, the voice on the other end of the phone said, "We CANNOT and WILL NOT help you because you are three months in arrears...it is our new policy."

Now we are in our sixties and we cannot buy a home because Chase has screwed up our credit. We are living in an old single wide trailer even though our combined income is in excess of 70K per year.... money and no credit equals crapola! Is there anyone out there who would like to join in on a class action suit against Chase?

I sent Chase a final payment for our mortgage. The payment covered over 4 months worth of funds including principal and interest. We sent a letter with the payment indicating we were paying off the loan and asked for confirmation that the loan was indeed paid off. We received a normal monthly statement but it showed only one month's worth of our funds were applied against the loan. The remaining funds were placed in an unapplied status--no other information given.

I called the customer service number and got a terse agent. He informed me that they had fees that I hadn't paid for reconveyance and recording at our local county. We didn't know about this and told him "Chase never told us about it." He said it was our responsibility to call them and find out about the additional fees. I asked why they didn't apply the full amount of our funds to the loan and he said they wouldn't until I paid for the fees and oh by the way they would be charging me interest on the unapplied funds for every day they waited for the next check. So we are paying interest on our money they have already.

As a former manager for Chase Home Finance I am interested in assisting with any class action suits filed against Chase's mortgage division. I was wrongfully dismissed and would like to "pay them back" for their actions against me.

I have personal knowledge of many accounts that went to foreclosure sale where the borrowers were eligible for the HAMP-Obama workout plans or were already in midst of these plans. Chase has taken 100s of homes to foreclosure sale ruining the credit of these borrowers and has not corrected their credit. I would like to be a witness for the borrowers with my knowledge and can assist however possible.

ATLANTA, GEORGIA -- Following the sale of my second home, I chose to pay off my mortgage with Chase (as a private individual). They repeatedly ignored my request for fax payoff quotes (3 times, although I was charge $30 pre fax request), returned my bank check, which took > 14 days and also refused to accept my online payment, which had been my method of payment for over 3 years. I repeatedly emailed them through the online website, only to have my messages erased and myself "logged out".

After much frustration (and arrogant/rude customer service exchanges), I had to resort to paying an ATTORNEY to request the payoff quote with wiring instructions. My payment was wired to them today, although the credit is not showing up as of an hour ago. I trust that the meager interest they have forced me to pay through these obstacles (around $300) has been worth the total alienation of myself as a client.

I have been trying to get Chase to stop courtesy calls to my home and work. Last month I received the first phone call 5 days after my mortgage was due, this month it was 2 days. The lady said she was calling because I was late and I needed to make a payment right away. Never mind the 15 day grace period in my contract, or at least a please. When I asked them to stop calling and to get my number off their dialing machine, they said they couldn't (which as an ex-telemarketer I know it's not true).

When I asked what is the procedure to stop all phone calls, the supervisor told me to send it in writing to the address in my statement - there are 5 different addresses in my statement, but he wouldn't say which one. Today I asked to speak to a supervisor and was put on hold for ten minutes before the call dropping. I am now fed up, and want the name and phone number to the person I can file a formal complaint against their collection/customer service department, but when I called back they refused to give it, the supervisor got on the line and said she wouldn't give me the information until I explained why I wanted it. Seriously!

If I'm not mistaken, it's against the law to deny a customer information regarding who to contact for a formal complaint. I want to speak to the person who will either make Chase stop calling me or give me the information the company requires so that Chase will stop calling me. I want no more contact with this company by phone, unless I initiate it - because the representatives are poorly trained, rude, condescending individuals. Please and Thank you.

BERWYN, ILLINOIS -- We bought the house in 2005 and they been charging us both PMI and MIP. At the time, I was working but right now I am taking disability from Social Security and the payments are taking my whole check. I have applied with Chase 3 times and they came out with a lot of problems, but never refinance me to see if my payment lower. We never fail a payment but look into the payments and notice they are charging us both PMI and MIP and at this point any extra charges that are take away will help. Thank you.

PHOENIS, ARIZONA -- I do not have an escrow account. Chase paid my taxes and insurance in anticipation of a modification agreement I was considering. I was able to get the tax payments reversed but was unable to do so with the insurance payment. I called Chase twice and offered to pay them the same monthly amount I was paying the insurance company. I was told not to worry about it. When I paid my July payment they applied the insurance amount and left my July payment partially past due. I have two different confirmation numbers that supposed to represent their error being corrected but nothing has happened.

CALIFORNIA -- We have been notified 3 times by Chase our homeowners insurance is not current... despite the premium having been paid THROUGH our escrow account with Chase, despite verbal assurances the information is in their possession, despite the "form" letters we receive informing us the matter is resolved and "what we can do to avoid having this happen again in the future". All answers are scripted when you speak with customer reps, emails to corporate officers are returned with response "Diagnostic-code 550 - (Mailbox unavailable or access denied - "

The letters from Chase are becoming more threatening... such as they have purchased insurance for us at a higher cost that will only cover the structure of our home, not any belongings or mandatory liability, and oh, by the way, the insurance company will transfer a portion of the insurance premium THEY purchased for us to a Chase affiliate in return for a portion of the premium... in other words Chase will gain financially... and our payments will go up and if we don't pay the new amount for the insurance Chase bought there will be a late fee...

Best advice... do NOT use Chase Bank... or be prepared for battle similar to the 6 month ordeal we are STILL in... despite all the documentation from our insurance company AND from Chase.

Chase Home Finance. Let's face it, none of us get to choose our Mortgagee - they get sold so often, you end up with what you get. In my case this was Chase, unfortunately. At some point in the past 6 months, they just stopped paying the insurance (for which they are collecting via Escrow). Several calls to them gives me the runaround, even though I've always paid my bills and have perfect credit.. In summary, yes, they are collecting insurance into escrow. And no, they are not paying insurance. My question is why??

They were kind enough to suggest I should be happy and consider this "an interest free loan". Excuse me, I'm the one giving them cash up front for bills they are not paying! I eventually had to pay for the insurance to get my house back into the safety zone, since it had been cancelled. All the while, I'm still paying Chase for the insurance as well.

I requested escrow be released and to pay taxes and insurance myself, so I don't have to pay for these things twice. They denied my request. So, I'm basically getting robbed every month by Chase Home Finance, and there's nothing I can do about it. Stay away - if you can.