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Lowe's Appliances Consumer Reviews - Page 2

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No One Will Call and Set Up My Microwave Instulation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHPORT, ALABAMA -- I paid for my microwave installation. We were told someone would call within 48 hrs and make an appointment time for the installation. When no one called I called Lowe's and was told I would get a call within 24 hrs with an appointment time. It's now over 24 hrs and no call. I will not use Lowe's again.

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Porchased for Washer, Never Used, Extended It, They Won't Cover Repair.
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Rating: 1/51

LIBERTY, MISSOURI -- We purchased a Maytag Washer from Lowe's plus the extended warranty. We did not need to use it. We purchased it for another year. The dial broke. We called for repair. A contracted outside service handled the call. It seems from the moment he arrived I got reasons WHY it would not be covered. A dial not covered??? Surely this is one of the parts MOST likely to break? Nope... would not repair. Plus they wanted to charge around $100 or more for a trip charge. I will NEVER buy another appliance from LOWE'S.

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Bad Service, Bad Quality. Incompetent.
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Rating: 1/51

FOLEY, ALABAMA -- Buy appliances there all the time. Bought Whirlpool refrigerator. Asked for one that won't rust so fast. Delivered on the tenth. They sent wrong ice maker. Delivered next day. Door was squeaking, said would have to replace door. Next day, called store, talked to several, then Nikki. Told her, everything happening to this fridge. And there was dent on side to boot. She sounded nice and said would deliver another new refrigerator on Sunday. We made sure she knew right refrigerator and to look up invoice. She sent a black one. Now waiting three to five days on another one. We are age seventy six. We have unloaded refrigerator I don't know how many times. Beyond pissed. Maybe we need to find another supplier for our appliances.

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Terrible Warranty Services
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIMI VALLEY, CALIFORNIA -- Don't trust Lowe's Appliance Warranty Services! They send disreputable companies to your home who will come after you for payment when Lowe's doesn't pay them!!! I called for service for my refrigerator because I bought a 5 year plan with my fridge. Lowe's sent repair company to my home. This repairman was terrible! He actually unplugged my fridge, plugged it back in, and then said to call them back if that didn't work. Ridiculous!!!

Then when this company tried to bill Lowe's warranty service, Lowe's denied the claim because I was still under the manufacturer's warranty. The repair company then tried to bill Fridigaire with the dispatch ID they were given by Lowe's and they both messed up the claim so Frigidaire denied payment also. Then this terrible repair company came after me for payment!!! My very first bill from them was a threatening letter saying they were going to send me to collections if I didn't pay in 30 days!! I tried to appeal to Lowe's Warranty service to take care of these issues. They are the ones who sent this terrible company to my home in the first place. Why should I have to pay when I have a 5 year warranty with them!!

Lowe's Warranty Service employees just gave me the run-around for weeks. I talked to 7 people, 3 of them supervisors, and they all had something different to say about how it works and what went wrong. No one there has a clue. They all said "don't worry, we'll take care of it" and when I call them a few days later, I find out they didn't do anything and I had to start all over again with my explanation and waiting an hour on hold for a supervisor.

I finally called Frigidaire directly for help and they are going to call this terrible repair company and take care of it for me. Frigidaire also sent a reputable company to repaired my fridge with no issues. They knew right away what was wrong and that it needed a new part. I canceled all 4 of my appliance warranties with Lowe's and asked for a refund. Lowe's Appliance Warranty Services is a terrible Warranty Service who use terrible repair companies!!!

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Poor Customer Service by Appliance Department Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OWASSO, OKLAHOMA -- After a bad experience at Lowe's today that was created by the manager of the Home Appliance Department (Built in Ovens) I sent my disappointment to an employee that has helped us with Lowe's business over the past couple of years where for the two projects that we had completed I estimate that we spent around $60,000 doing business with Lowe's which does not include the additional items we have purchased. We have shopped for our needs at Lowe's in Owasso, Oklahoma pretty much exclusively for the past eight years.

Following describes the events of today, 23 May 2018 regarding a built-in wall oven that were sent to a Lowe's employee that we have conducted business with for several years (name has been ** for privacy concerns: Mark, this is Mary **. It was nice to see you today when ** and I were in the Lowe's appliance center in Owasso, OK.

I want to let you know that Lowe's is going to lose our business and why. We are very disappointed over the treatment we have received regarding a wall oven. We dealt with Kyle, but it seems, the manager that Kyle has to obtain permission from is not very customer friendly. We are very displeased with the oven that was installed today.

We located an oven that would be more pleasing to us that costs a few hundred dollars more than the one installed today, that we wanted to purchase from Lowe's after the return of the wall oven installed by Lowe's this morning.

Kyle called and advised us the manager said it would cost us $84 if we had the current oven returned to Lowe's and then purchased the oven that costs more, Lowe's would install the new oven without an additional install cost but required $84 to pickup the current oven if we were purchasing a new oven. If we however have the current oven returned to Lowe's there would not be a change additional of the $84 if we do not purchase a new oven.

This is very poor customer service as we have been very good customers at Lowe's. Over the next few months we also planned to purchase a new microwave and gas cooktop. In addition to an exterior building and painting of the exterior of our house and yard building. I am so upset over the customer service received today via the Lowe's manager that we will most likely take all of our business elsewhere. We enjoyed doing business with you and I want you to understand why our future purchases will be elsewhere. Best of luck to you.

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Appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADISON, INDIANA -- DO NOT BUY ANY appliance from Lowes, this is my last time, 3rd refrigerator went bad bought in 04/2017, sorry out of warranty. Do yourself a favor and buy somewhere else

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Lowe's Bait & Switch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWARK, DELAWARE -- Purchased a $1200, LG Refrigerator on 2/17/18. Was told I had to purchase a water line and pay a connection fee and they would connect. Delivery day installers refused to connect because I had cooper line. I called the store to complain and was told I need to hire a plumber or I can connect the copper line myself. And they admitted. The person who sold the Fridge, wasn't trained in that area, (so it's my fault he didn't tell me). Lowe's took no responsibility for the he misrepresentations, well, I move the new fridge and the copper wire was severed, gets better.

I call the media relations line to report this, they had a picture of the coiled line from the installer, taking pictures in my home without my permission and stated they can't determine if I damaged it. They stated I cannot prove who damaged the line. I contacted SAG office The BBB and will file a claim in SCC. The gall, another company who smacks around a small consumer. Oh they offered me a 50.00 gift card to replace the cooper. Plumber 150.00. SMH.

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11% Rebate
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- This whole issue is frustrating and has caused me to start buying elsewhere despite our military status.

Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items.

Since they got their act together for our online veterans discount and because of the rebate I bought a few things that could have waited. After sending in my paperwork, I was informed that they were missing the needed info as to what was bought!!! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which showed the order #s, items and amount spent, which I now find isn't good enough. It's my fault they don't send a receipt???

After running across town twice to print this crap and re-mail I've had it.

The paperwork I sent them had all the needed info! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution.

I now firmly believe these rebate offers are a scam to hook and bait you into buying more product.

Now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.

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Sold Wrong Appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNSON CITY, TENNESSEE -- Went into Lowe's in Johnson City TN on a Friday night to purchase new washer and dryer. I picked out a set from GE, and the girl rang up a Maytag. It has been installed. so I guess I am stuck with it now. She was too worried about her cell phone and how she looked. I should not have bought these as she didn't seem to know much about anything. I am not happy with the washer and dryer and plus, they were more expensive! Better for her I'm sure. Will not buy anything from them again.

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Dishwasher Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIMI VALLEY, CALIFORNIA -- Nov. 09, 2017 - Placed order for new dishwasher (wanted it by Christmas).
Dec. 08, 2017 - Item received by Simi location (apparently it was lost for a while).
Dec. 12, 2017 - Installer arrived at my home. Although installation had been paid in advance, the installer advised there would be an additional fee of $500 for installation. I advised him to cancel the order.
Dec. 12, 2017 - Received a call from Lowes customer service dept. They advised that another installer may be able to install the dishwasher for approximately $200.
Dec. 18, 2017 - 2nd installer called. They were not able to schedule installation prior to Christmas. I cancelled the order.

Bottom line: Everyone I dealt with was very nice. However, "nice" does not override incompetency. I wonder how long it will take them to process my refund.............

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Lowe's Appliances Rating:
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1.4 out of 5, based on 86 ratings and
133 reviews & complaints.
Contact Information:
Lowe's
1000 Lowes Blvd
Mooresville, NC 28117
1-800-445-6937 (ph)
336-658-4766 (fax)
www.lowes.com
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