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Lowe's Kitchen Cabinets Consumer Reviews

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Lowes Kitchen Cabinets - Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VENTURA, CALIFORNIA -- DO NOT hire Lowes to install your kitchen cabinets!!!! My experience with the Ventura, CA Lowes has been a NIGHTMARE. For a very small kitchen, I paid them to replace the exact same layout with much nicer cabinets. Nearly seven months later, this project is still not finished! They changed some of the layout on me without alerting me to it, which makes for a much less-functional kitchen than what I had. They made errors twice with delivering cabinets to the store instead of to my home, resulting in broken cabinets that had to be re-ordered and therefore more delay. The worksmanship is sub-par. The installers damaged my walls, and I was left to repair them. The trip work is atrocious. DO NOT LET YOUR FAMILY AND FRIENDS GET CABINETS THROUGH LOWES!!!!

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New Cabinets, Wood Floor
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FERNLEY, NEVADA -- Cabinets mis measured, I measured and gave them my measurements but they used original measurements, 4 cabinets short now. They have cabinets now but 1 week later still waiting for delivery. Cabinets on side of stove too narrow, stove will not fit. Floor still needs to be put in. Now going on 1 year, I gave up being mad.

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Cabinet and Tile Install
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBORO, NORTH CAROLINA -- Worst building experience of my life, and job is still not done....Worst part is my contractor warned me. Quotes 4 weeks for delivery of cabinets, next day, after I paid changed to 16 weeks. Designer was incompetent. She had cabinets trying to be delivered and installed at my home versus the home we were building 2 hours away. Took 6 weeks for them to correct. Installers were good, but said the cabinets were missing parts. 21 Weeks and they have not even started the job.

Similar experience with tile. Lowes failed to deliver the grout which sent the installer home for 4 days until I literally ran to the store to pick it up. Project 4 weeks overdue. Carpet installation went smooth. The installation team was fine and worked with us, lowes delivery and services was a clown show. Would not recommend.

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Installation of cabinets and countertops
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOORE, OKLAHOMA -- In October 2021, I ordered cabinets through Lowe's. I was informed that it would be the end of November before they arrived. Then I got a call saying it would be the end of December. They finally arrived the second week of January. It was about a week to 2 weeks before the cabinets were inspected and another 3 weeks before the cabinets were installed. By the time January arrived the cabinet expert at the store was not with Lowe's anymore and I changed to the other designer. The countertops were not ordered at the first of January because the original designer told me that it would be better to wait until the cabinets were installed before ordering. The new designer said that I should have order the countertops with the cabinets.

Three weeks after I ordered the countertops. I was informed that the countertops that I chose were out of stock. I was told that I could choose a grade higher than my original at no additional cost, so that is what I did. I ended up having to pay $300 anyway. After I changed my order, I was told that the countertops would be installed in 3 weeks or less. Just wait for a person to call about an installation date. I waited, but no calls.

I called several times about this situation. Most time the designer was not in or she was with another customer. She never called back. Talking to a manager was waste of time. He or she never even knew what was going on and they did not know how to get the information I had requested. After going 5 months without plumbing in the kitchen, I finally got the countertops on June 6, 2022. It
is a long story, but the paint peeled off the cabinets and I am responsible for replacing the damaged area. That should cost me another $300 -$400. The cabinets came with lots of trim. The installers said that I would get the trim put on after the floors were finished.

When I called Lowe's, informing them of the completed floors, I did not hear from Lowe's, I called again and again. Then I called the installers myself. The installers came out to find out what needed to be done, as if they did not know. I told them that the trim (molding) needed to be put in place. I was told that they do not do that and the manufacturer to the cabinet just delivered that trim so that I would have it, if I needed to repair anything in the future. The trim does not match any piece on the cabinets. It is obvious that it needs to be installed. The raw edges meet the walls and it does not look good. There are places that show the unpainted parts. I am so disappointed and angry. Do not do a kitchen renovation with Lowe's.

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Cabinet Installation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

METAIRIE, LOUISIANA -- Ordered cabinets from Lowe's in October 2021. Cabinets arrived February 7, 2022. As instructed contacted Lowe's for the installation that was paid for in October. Took 12 days for the installer to notify us that he will unbox the cabinets on March 10, 2022 but doesn't know when installation will happen. I have spoken to customer services various times and got laughed at when asked for my installation money to be returned to me. I have no kitchen or bathroom because countertops and sinks need cabinets first. This is the worse service I have ever received and the install isn't done yet. Will update this accordingly.

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Kitchen Cabinets by Diamond
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAYTON, UTAH -- We ordered a complete kitchen (cabinets, countertops) from Lowe's in February 2021. When they came we only received 90% of our order. The missing components (missing 4 drawer cabinet and side panels for our island) were a complete disaster to locate and receive. We had to call the store and track down our designer every week for about 2 months. He was hardly in the store and when he was it would take him 2-5 days to return our call (if/when he called us back). We eventually requested to work with the manager over the department and he was equally inept at follow through.

Not only were they unable to find the cabinet after 2 months, the cabinet company could not even see if it had been ordered correctly. We had to reorder it and wait an additional 8 weeks to get it. The side panels for our island were even more of a joke. We were given at least 3 different shipping dates, all of which came and went without the panels. The panels were continually lost, misplaced, or they would claim they had no order for them. We finally were told they did not know when/if they would receive the wood to make our panels so we canceled the order altogether (after 5 months of trying to find them).

After canceling, they were randomly delivered (one came a week after canceling, then another was received 2 weeks after that). We had to call the installers two different occasions to have them come install them (because both panels did not come at the same time of course, they were 2 weeks apart). This delayed our countertops another 8 weeks. We are so frustrated and annoyed. While the cabinets and countertops are beautiful we wish we would have gone somewhere else for our kitchen needs. What we thought we were saving (about 2K) has not been worth the delays and nonsense. We have warned everyone we know to stay clear of this company.

Do not order anything through Lowe's that you cannot pick up immediately that day at the store. Their customer service is inept at best. No one knows who is accountable for anything and their follow through is ridiculous. The companies they are contracted with for installation were the best part of our experience (probably because they are not employed by Lowe's). We are very wary of our cabinets and are waiting for them to fall apart or warp any day. If their customer service is any indication of the product we basically just flushed $17K down the toilet.

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Nightmare Kitchen Cabinets
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATHENS, ALABAMA -- I DO NOT RECOMMEND Lowes!! Started January 9 2020. I was remodeling my kitchen. Ordered all in stock cabinets for fast turn over (myself and 2 kids was staying in hotel 21 days). All my in stock items WAS NOT In stock. Instead of picking up from another Lowes they ordered it. "Ugh." Without telling me. Once they came in one came in damaged and still haven't fixed it!! Feb 23.

After ordering countertops a week and half went by then they stay they can't install in stock countertops so now I have to order. 21 days to come in and 10 inches too short!!! I still haven't heard a straight answer why or how they going to fix that...(?) Different story every time!!!! All I hear... "I'm new to this department." They might be but they should have a overseer. If so (?) HORRIBLE... No kitchen for almost 2 months. No sink, no water, no stove, no cabinets, no nothing... Fast food. Microwave food. Washing dishes in the bathtub. Thanks but no thanks. NEVER AGAIN!

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Kitchen Cabinets
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOBURN, MASSACHUSETTS -- Do not use Lowe's for any of your kitchen needs! We started this process back in June and are still dealing with issues. We had damaged cabinets delivered and only a portion of the replacement was give to us. I finally just got through to someone (last night!) after trying since December 13 on a replacement door. No one knows what they are doing at the Woburn Lowe's. We had to get a fridge that is basically a little bigger than a mini fridge because the designer completely ignored our measurements.

We are new at this and put our trust in the wrong people. Because it took so long for all of this to transpire, we were too nervous to redo the design and opted to just live with it. For the amount of money paid no would should have to do that. I have been transferred around the store and gotten so many different answers from "managers" saying that our product would be in, when in fact it was a lie. The intention of this review is to prevent anyone else from going through what we went through.

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Kitchen Cabinets
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEEDS, ALABAMA -- I would not recommend Lowe's if getting new kitchen cabinets. There are terrible communication breakdowns between them and their installers. Too many things to write except to say my husband hung 3 of the cabinets, replaced problem doors and installed scribe moulding which we had to purchase separately at the end of the installation. Installer didn't call or show up on the day we were told when cabinets first arrived. We ordered on Nov. 29, 2018 and cabinets arrived Jan. 16th and installer just put the moulding around the top on March 8th. This installation ONLY involved cabinets and not countertops or backsplash in a 10ft galley kitchen. Run the other way if you're wanting a smooth installation.

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Run Away From Their Kitchen Remodel
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I do NOT recommend utilizing the kitchen remodeling service. Designers were nice and helpful but cabinets are cheap quality- undercabinet lighting attachment difficult so had to glue since could not screw in. Not all cabinets were ordered so delays. Installers could not miter trim, hood not centered so my own tile person had difficulty making it look the same and we had to change our tile plan, their electrician did not match oven plug to meet oven location so had to redo; cabinet finish was not inspected upon receipt and was installed.

I had to request they be replaced, top cabinet door knobs hit wall when open since not enough molding between wall and cabinet to allow for proper opening; hood molding at ceiling does not properly meet ceiling so leaves gap, microwave cabinet area has to be redone and is not a nice finish, not enough space for desired fridge width so had to purchase more narrow fridge, I could continue but will summarize - NEVER HAVE LOWE'S COMPLETE A PROJECT LIKE THIS. The Lowe's team does not oversee their contractors to ensure quality work.

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Lowe's Kitchen Cabinets Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 41 ratings and
61 reviews & complaints.
Contact Information:
Lowe's
1000 Lowes Blvd
Mooresville, NC 28117
1-800-445-6937 (ph)
336-658-4766 (fax)
www.lowes.com
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