OREGON, OREGON -- Ordered Diamond Prelude Series Cabinets. Lots of bad reviews so I was very surprised after they were delivered no damage, on-time, no staining variance issue. Had my old cabinets ripped out and Lowe's installer installed in two days. No issues. Quality is good. All hardware works fine. Lowe's was great to work with. No issues. Price was fair and given upfront. Installer was great and had 25 years of experience installing cabinets.
ASHTABULA, OHIO -- We started our kitchen renovation in September 2017. The plan was do everything ourselves, but our schedules would make it too difficult. We chose Lowe's without checking any reviews online. The cabinet sales guy talked us into hiring Lowe's to hang our cabinets and replace the kitchen window above the sink. We were told how wonderful this guy is and that he has been doing this for 14 years without one complaint. We have complained several times about this installer.
I guess we're the first, right? I doubt it. It started with the window being installed 5/8" to the right of where it was supposed to be which started a cascade of problems and lies. We ordered Kraftmaid cabinets which took forever to get and had many manufacturing defects. They were supposed to be top-notch. It turns out Kraftmaid's great success has come at a cost. They can no longer achieve the quality they once had due to the massive world-wide orders.
Our wonderful cabinet sales guy from Lowe's only ordered four replacement doors. We waited for almost a month to get them and they're worse than the originals. There is paint missing and paint over contamination and sanding dust. They clearly don't care and would just like us to accept them and go away. We just waited another two weeks and haven't heard anything so I contacted them only to find out they have done NOTHING again. I don't know what they're doing. They informed us that we now have a new project coordinator.
That make #4 since September. Lowe's has no answer as to why they change coordinators so much. I will not be hiring Lowe's to do anything in the near future which probably pleases them since they are probably tired of hearing from me. Get it together Lowe's or you won't have any customers. There are many more issues, but not enough room to fit them all here.
Everything you read about Lowe's is true. They take forever to do anything and lie about it when it's wrong. All that money I spent should have guaranteed that Lowe's would be on my side when Kraftmaid sent me defective cabinets with shoddy workmanship, but no, they side with Kraftmaid. They have no intention of helping me get good quality cabinets.
TUPELO, MISSISSIPPI -- The Lowe's associate in the kitchen cabinets section was amazing. He planned out a wonderful kitchen and has been super helpful. They were having a sale and we thought it was a great deal. We had mold behind our kitchen sink and we were originally told that our cabinets would arrive at Lowe's on January 24th. We did our own demolition and our own mold cleanup ourselves. Our portion of the work was completed on January 25th because we were told our cabinets would arrive several days after they got to Lowe's.
Lowe's has a person who is supposed to coordinate the job between the contractor, the delivery of the cabinets and the granite people. She has called us several times to find out what we knew about the job and when people were coming. Clearly, she has no idea what her job is.
The cabinets were delivered last week and there were so many boxes that they had to put them in our garage. They've been there ever since. Meanwhile, we've been without a kitchen for almost 3 weeks while the stooges at Lowe's try to coordinate the job.
I called tonight to complain and got lectured by the contractor that it takes a long time and that he has some other customers who have been without a kitchen since December. I'm pretty sure those people are impressed with the service at Lowe's, as well. Moral of the story - don't use Lowe's for a home project. There is a reason why they are having a sale and it's significantly cheaper than actual companies who strive for actual customer satisfaction.
ALBUQUERQUE, NEW MEXICO -- The “designer” took it upon themselves to make a decision that took three months to correct. They ordered a cabinet for the corner sink. It had a single door and was so small only child would've been able to connect the plumbing that was under the sink with that cabinet. Ok no big thing, just order a new corner cabinet. What only took 2 weeks for a whole set of kitchen cabinets, took 3 months for one. When they were finally done with the job it look like an amateur put that kitchen together. I suggest you go someplace else or do the job yourself.
SOUTH LEBANON, OHIO -- Contracted for a kitchen remodel and had numerous issues during the process. They did not utilize an educated design associate. Was told to replace cabinets as currently designed. Came and measured but still altered the size of a cabinet by 3". Did not follow design instruction set forth in initial meetings. When trying to talk w/ the store CSR, she talked over me and didn't listen to my concerns. Made statements like, "We don't discuss every issue with the customer" and "Sometimes we have to guess just what you need".
This on a $32,000 job?? Grossly over priced for a 12x12 room with cabinets only on 2 walls. You must pay upfront and then you have no leverage to insist on quality work. The GC was never at the property. My main issues were with the store and their responsibilities. The workmanship of the install crew was good until painting. Painting not a professional job. Overall would not recommend Lowe's for install project.
POTTSVILLE, PENNSYLVANIA -- June 2017 Prepaid $19,000 for Diamond kitchen cabinets, new appliances GE, and countertop with sink all in one. Cabinets arrived August 2017. Installer and salesperson came to our home to unbox the delivery. The doors on the cabinets were one thin sheet and we were told they could order a better door so we opted to do that. Unfortunately we let the installer proceed with demolition, now for the news that new doors would be an additional $3000. Lowe's and Diamond refused to take back the original doors. "There is nothing wrong with them". Customer dissatisfaction with the quality is a very good reason to return a product.
Now for the installer "her second best". He worked alone and clearly needed help which my husband provided lest he destroy our home completely. The cabinets did not fit so he cut at them, the design was off center upper cabinets hung crooked and when doors were finally put on they hit the light fixtures above the cabinets. Installer's answer. Cut at them. When we called a halt to the wood butchering he left. Lowe's listened to our complaints and had an investigator take pictures.
Finally in October 2017 a second installer looked at the job and new cabinetry had to be ordered. Everything was supposed to arrive November 2017 but again when 2nd installer started working things were not there. Now they refuse to believe that things weren't delivered and had them sent to the store. Finally December 20, 2017 the kitchen was completed. $22,000 later Lowe's promised to reimburse us for our loss of a workable kitchen for 4 months and my husband's work he did with the first installer and his poor workmanship and destruction of our property. This is what happens when you pay in advance!
HICKORY, NORTH CAROLINA -- A nightmare! What was to be a 3-week completion of a small kitchen turned into 3+ months. We paid extra for PREMIUM Kraftmaid cabinets and extra for a premium finish (white), expecting top quality products. The cabinets came in with broken door fronts and bad joints that were highly visible.
After receiving replacement doors the installer refused to put them on because they were worse than the doors being replaced! Our countertops "were on the truck" and promised two consecutive Wednesdays, the third Wednesday the salesman told us they were on indefinite backorder that we would have to pick another color-wrong! With each wrong part ordered and/or each replacement door, you have to wait 10+ days.
The salesman was most helpful during the order and payment process but lost all interest after the sale. In speaking to him numerous times he was to check on various things and call me right back--still waiting on those return phone calls.
After having a custom cabinet maker evaluate our project, he not only confirmed our concerns but identified various other defects. To make things worse, he could have saved me $1500.00 on the project with custom cabinets! In all fairness, Lowe's is great for purchasing things in stock from the store but steer clear of ordering cabinets! I give one star only because no stars was an option!
DOTHAN, ALABAMA -- I had went to Lowe's in May of 2016 to get a quote on kitchen remodeling, Complete remodeling. I knew what cabinets, countertop and floor that I wanted, But the Salesman Stated that he had to go to Home Advisor School and ask if I would wait until finished. In December he called me in to get papers signed, wrote project would be completed Jan. 3rd, 2017, as of today Nov 2016 job is still not completed. Have called the Corporate Center 3 times, Lowe's Store at least 8 times, and still no completion.
They have my hard earned money but will not complete the job to satisfaction. They (Lowe's) had called when I was In ReHab, was in hospital for almost 3 weeks. When I called them back they said they would give me a call right back, but didn't. Have seen on internet if you call the Corporate Center they hold it against you for complaining. Spent about 25,000 for this remodel.
POOLER, GEORGIA -- Designing and ordering the cabinets from Lowe's was easy and straightforward. Computer design was very helpful in seeing what the finished product would look like. Ordered 10K worth of custom cabinets and 4k worth of appliances. A month later the cabinets were delivered and I stored them in a spare bedroom.
Then things went south. After a month still no installation. Installer didn't bother returning my calls because he reported to Lowe's, not me. I had no leverage. This is the problem with the business plan Lowe's uses. Subbing out the installation. After several phone calls to the store pushing for an install date I could not get an answer. So I went to the store to talk to the scheduler in person and he assured me he would have an install date by 9am next day.
Of course I never heard back, so I called and asked for the store manager. He said he would get to the bottom of it and get back to me. He called back within the hour and said the installer was tied up on a big job and did not know when he could get to me. I said that was unacceptable and I wanted to return the cabinets. To his credit he sent a truck and they picked everything up and issued a credit. They never offered to get another installer. Apparently they have only one. Again, bad business plan.
It's frustrating because we lost so much time. Had to go out and contract with another company and we are still waiting for everything to get in. Bottom line is I suggest you deal with a company where the installers are employees of the company and not a subcontractor.
Received cabinets from Lowe's with multiple problems. Called customer service on numerous occasions and was told the Kraftmaid account manager would contact us. We waited, and waited and finally someone said she had just gotten back from vacation. We were asked to send pictures and she will call us that night. Well the next day I received an email that customer service would replace anything that was cracked. Why didn't they tell us that every time we called customer services.
We bought white all wood cabinets. When you are looking down in the grooves of the beadboard you can see the color of the wood not the white. The reply that was sent to me not much can be done about that due to fact that they are painted after assembly. That is something they never told us when we were spending all the money to purchase the cabinets. It just looks like terrible craftsmanship.