Ordering a Door From Lowes, and Receiving Assistance From Store Manager Michael
WASHINGTON, MISSOURI -- Two weeks ago I ordered an exterior door for my garage, I brought the original door with me in order to assure proper measurement for the hinges and dead bolt lock etc. I am not a professional by any means. Michael Murphy (store manager, which I did not know) assisted me and ensured the proper measurements were taken and sent to have the door made and cut properly. As things go, I was called, picked up the door, and in the process of putting on the door realized the top and bottom hinge were not cut out properly with the wrong measurements. I witnessed Mike Murphy's original measuring and was sure the problem was not at his end. The dead bolt lock was also not cut in the correct spot, approx. 1/4" off. I called the store, talked to someone named Jim who insinuated, it was my fault that the door was cut wrong and that I should have made the hinge cuts and measurements myself. The next morning I took the door back to Lowes with the original door, and went to customer service, told them I wanted to speak with the store manager. I was "hot" because of my conversation with "Jim." Here comes Mike Murphy, I told him of my problem, and he did not blame anyone for the mistake, he assisted me in getting both doors off my truck, and we went in and remeasured the doors. Mike said I could reorder the door with proper cuts and measurements and it would take 2 weeks again.
To make a long story short, Mike made the cuts for me on the door I received. Mike also showed me how I could make the dead bolt lock work by cutting into the door frame. Mike later called me at my house, and questioned how my progress went with hanging the door. Everything went great, Mike Murphy knows customer service and went out of his way to keep me a happy customer. Things could have gone wrong, but I believe Mr. Murphy would have ensured I was kept satisfied with Lowes service. "Jim" on the other hand was pointing fingers immediately and shifting blame to me and who ever cut the hinges..
I can't express how satisfied and happy I was with the service of Michael Murphy, Lowes store manage, Washington, Mo.