BLOOMINGTON, INDIANA -- If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowe's. In order to get someone to work on your job you talk to sales representative at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So... when you have a problem like we did, not enough carpet was delivered. You have to call Lowe's who then calls Keller flooring contractors who then contacts the people doing the work.
A week later they send someone out to measure the areas - not finish and the whole process starts over again. That was our carpet experience. As for the tile, Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience. Never using Lowe's again for flooring.
SHERMAN, TEXAS -- We needed our carpet replaced in an upstairs bedroom. We had Lowe's remove and haul off our old carpet and pad, as well as move the furniture for us. Well, I must say I was quite impressed. First off, everyone was prompt, from the guy who came out to measure, to the installers themselves. I admit I was skeptical that the installers would show up when they said they would, and it required me to take off from work so I could be at the house, so I really needed them to be there on time. And they were! I received several confirmation calls from Lowe's, reminding me of the time, etc. And when they arrived, there were two men, and they were in and out in less than an hour.
Mind you, it was a very small upstairs bedroom, but still. And they brought their own vacuum to clean up, which I appreciated. And they were so very quiet. There was no slamming of doors, and they tiptoed up and down the stairs, so quietly. My dog didn't even bark at them, which he almost always does. It was a very pleasant experience!
BROOKLYN, NEW YORK -- The experience from start to finish was exceptional... Spoke to Bobby from Bay Carpet. Measuring was done promptly and the day of installation was perfect. The men doing the job were so professional and cleaned up and left my home perfect, when Lowe's after the job was complete I couldn't say enough about the installation. I had a remnant left and Bobby from Bay Carpet had it bound for me free of charge. This was unbelievable and it was done in one day right before the Holidays. Thank you Bobby and thank you Bay Carpet... If you purchase carpet from Lowe's request Bay Carpet do the installation. You will not be disappointed.
LEESBURG, FLORIDA -- I Rented a home in The Villages Florida. My landlord wanted to put wood floors and so they contacted Lowe's in Leesburg, Fl. A subcontractor, Keller Interiors was to come and do the job. A group of about 10 young punks come out. After they left I was putting things back on the floor, and noticed that 1 of my Money Rose were missing. I called the manager of Lowes in Leesburg Fl and she told me to make a police report and I did.
The officer came out and called Keller Interiors and they told the officer they sub the job out and would not give the officer the name of the subcontractor. Bottom line, I thought I was letting Keller Interiors in to do the job. Lowe's is well aware of what they are doing, but Lowe's does not tell the customers, so I let a bunch of thieves and punks in my house.
MICHIGAN -- I purchased engineered wood flooring for 3 rooms. The problem is after seeing the difference in new flooring and old in kitchen, I wanted to put same flooring in kitchen. After having measuring done by Lowe's was ready to order flooring, was told in week's time it was no longer available. I ask how could that happen so soon? It seems like you would know ahead of time if a product was going to be discontinued or no longer available by certain date. I was upset it messed up my decorating plan. I would not have purchased it the first time.
After getting that call the next day I went up there, come to find out they were trying to cover up the product came from China with investigation of high concentrations of formaldehyde Chinese were using on laminate and engineered wood. There is a class action lawsuit on Lumber Liquidators. Lowe's pulled all wood flooring from China out of their system.
In the meantime I am stuck with flooring that could give me and family cancer. Too much money on flooring to tear up without replacing. It's sad that money is more important than consumers' health, I would like to know who to contact on this cover up. I know there is more people who brought the flooring and don't know their health is at risk. I am asthmatic and year ago brain surgery. Help.
BURLINGTON, NORTH CAROLINA -- We contacted Lowe's the beginning of April to look at the carpet we had installed about 2.5 years ago. There is wrinkling in the stairs and severe wrinkles in the hallway and buckling in the rooms. Carpet installers said that an attempt to re-stretch the carpet would probably not fix the problem and recommended replacement of over 1300sf of carpet, per flooring manager, the year warranty for labor has expired and it would be our cost to replace.
I went to flooring department and received the report and they called me with the type of carpet that was installed. Phoenix carpet warranty specifically states it is only valid if the carpet is installed by the methods described by the carpet and rug institute. All warranties become null and void if carpets are not installed properly.
Also, failure to install properly carpets is subject to wrinkling and buckling. Also that carpets installed with use of a Stinger instead of a power-stretcher will void all warranties. To reiterate, in the standard for installation of residential carpet CRI 105 It specifically states in 7.5 that the use of a power stretcher is mandatory failure to power stretch a carpet may result in wrinkling and buckling over time.
We were present for the install and a power stretcher was not used, we were not privy to the industry standards and unaware of consequences of the slack of standards. We contracted with Lowe's and their certified professional installer trusting the carpet would be installed to the standards set by the industry and the warranty and Lowe's installers failed. We have called the store, customer care and corporate with no response. Carpet cost was over $3000 and now the store expects us to replace it after 2.5 years after their failure to follow standards?
PALM BEACH, FLORIDA -- Great experience. They installed Armstrong floor and it was beautifully installed. It was done a few years ago and still holding as new. I would recommend Lowe's for flooring. I have been a customer of Lowe's for years and they have always backup their product. There were times that I was not satisfied with the product, and returned with no questions asked. Lowe's also gives you 10% off for military discount even on internet items, while Home Depot will not. I will strongly recommend Lowe's!! Great job on the jobs that they had performed for me and great products.
WENTZVILLE, MISSOURI -- This is beautiful and EXPENSIVE flooring. Lowe's promised us at the point of sale that they would guarantee installation. Just letting everyone knows that Lowe's did not stand behind their flooring installation with us. We spent a lot of money on flooring that was incorrectly installed and are having to pay out of pocket to have it re-done. We are getting no response from them all the way up to the President of Lowe's.
I won't go into details, just imagine 8 months of inspections, phone calls, not returned phone calls, passing around, etc. Don't get flooring installed by them! Going on 8 months of really messed up flooring. Bad business Lowe's. We will never shop there again, and hope you heed our warning.
FRANKLIN, WISCONSIN -- Lowe's flooring installation...BEWARE. Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowe's store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to install tile, we asked Lowe's to send one of their contractors out to measure our floor and give us an estimate. There was a $35.00 non-refundable estimate fee that would be rolled into the job if we signed with Lowe's. We were told that for installation, Lowe's charges $5.97 per square foot.
On Tuesday July 24, the measurer and installer, ** came to measure. He was friendly and told us he was second generation in his company. This gave us confidence in his expertise. The next Thursday, 7-26 we went to the store to collect some samples of the tile, and while there were handed the estimate. The amount of tile indicated as needed on the form was 805 square feet for tile, amounting to $1,762.95 for the tile. The amount for the installation was $5.97 x 805, or $4,805.85. There were incidentals, like thinset and grout. The total was $6,807.64.
This estimate puzzled me greatly. The reason was that my husband and son measured the amount of flooring that we had, and the total they came up with was 663 square feet (another company had measured our floor and reported it was 680 square feet, at least in the ballpark). This was supposed to be an experienced professional doing the measuring, but the numbers were greatly different. I know that there is a percentage added to the amount of tile you get for waste. But adding the 10% extra for waste would only bring the total of tile needed to 725 square feet.
We would not expect to purchase more that that with experienced, professional installers on the job. So they expected us to purchase 80 square feet we did not need. I know we could return this, but it would be stupid, and inconvenient. Then there is the issue that in the estimate we got it stated that we would be charged the installation on the 805 square feet on the form, not the actual 663 square feet being installed. We were expected to pay to install phantom flooring.
So Lowe's wanted us to buy a large amount of product we did not need, and then pay an installation fee on it, whether or not we needed it. This seems to be a nice arrangement for the business. We would have paid around $1,000.00 more for the job than needed.
Even adding in a few square feet if we measured poorly, this seems to be padding the charge excessively. When we first called Lowe's and spoke to ** in flooring, he said they figure the footage according to the measurements they are given. So their measurements must have been close to that.
When I asked why we we're being charged for 805 square feet of installation, he said the installers are paid for every square foot of product that goes out the door (not the amount of square footage to be installed)! I then called ** who did the measurement. I asked why the square footage was so high, and told him what our figures were. He said his measurements were close to ours, and that we should call Lowe's again, perhaps have a remeasure and have someone else install it, and quickly ended the call.
I called Lowe's again and was told I should call the central office. I spoke to an **, who took my complaint. Someone from the central office said the manager of the store would call me. The manager of the Lowe's, ** called me, and I spoke to her and told her the situation. She said she would look into it. I said I felt cheated, like someone tried to take advantage of us.
Later, ** from flooring called to ask if we would be using their installation service. I explained the situation to him, said I had no longer any trust in the integrity of Lowe's, and would also try to get the tile elsewhere. I stated that there was something wrong with this, and I would be putting this information into a review to warn others. I also called the FTC. I also let the BBB know.
I also want my $ 35.00 measurement and estimate fee returned. I have no problem paying a fee when I know about it, but I do not like paying someone to try to rip me off. I will pursue this. The final thought is that we feel so insulted that someone in this process considered us so stupid and gullible that they could blatantly inflate the charges on our job. Do we look that ignorant? Or do they just do this to all their customers? Makes you think. I have since read reviews where the same thing was tried on others.
PITTSBURGH, PENNSYLVANIA -- We went to McCandless Lowe's and ordered flooring with installation. A few days later a contractor called and came to our home and performed an estimate. He said Lowe's will call today with the total estimate. They never called, after 3 days I called them. They said the estimate had been ready and they had "no idea" why someone hadn't called. I then made another trip to the store to sign the contract for installation and pay. No one called me for over a week.
I called the contractor and he said "Lowe's didn't call you?" I replied no. “They forgot to order pieces of flooring. I will call you when we are ready and the pieces are in and then you can go to the store and pick up your flooring, we will do the install Friday so you will want to move your furniture.” I went to the store and got the flooring, corner round and paid for the extra pieces that were still not in. I put the flooring where I could around the house and began moving furniture.
I then get a call from the contractor, "can't do it Friday, pieces are not in. I will call you if it rains we can do it then or maybe Sept 29 or 30th." I now have taken a day off work, am tripping over boxes of wood and have all furniture crammed into my kitchen. Managers, customer service are no help and do not care. Avoid Lowe's Flooring Installation at McCandless twn near Pittsburgh. They have no idea at what they are doing but are happy to take your money.