LOVELAND, COLORADO -- First off, let me say that the independent contractors used by Lowe's to install my laminate flooring did an excellent job. They were efficient, courteous and thorough. Would gladly work with them again, except for the fact that they work with Lowe's. Once Lowe's gets you to commit to their flooring, they do not care about the consumer. We were told by them, that our flooring order was local so it would only be a week for us to wait to have the floor installed. Since we were removing our old flooring ourselves, we immediately removed it, so that we were prepared for the installers.
After a couple of days, we called Lowe's wondering when the laminate would be delivered. This is when we were told it was still on order and would not be in for another week. So we asked to schedule the installers, but they would not do that until the flooring was delivered. When it was finally delivered, we had to call Lowe's because they did not call us, to schedule the installers. Again, we asked to schedule the installers, but were told the scheduler would call us back.
Two days later, we were contacted, so they could schedule us in a week and a half for the install. So with our rush to get the flooring removed because we believed the salesperson in the flooring section, and the wait for the delivery and the installers to call us, we were three weeks without flooring. I forgot to mention that when they ordered the material, they did not order the quarter rounds we needed. So we had to have them order these so they would get here by time the installers were finished.
They arrived the first day of the install, but we had to pick them up, because they would not deliver them, even though they were the ones that screwed up and did not order them with the rest of the flooring that was delivered. The next day when the installers go to install them, they discovered they were broken and crap. So once again, I had to contact Lowe's, but they would not order them until we brought in the old ones. So after I went back down and ordered them, the guys in the flooring section acted like it was my fault they had to reorder them… Extremely poor customer service.
When the quarter rounds finally did come in, and we finally got the installer to come back out, they sent a totally different crew. I would not have these guys build a chicken coop if I needed one. I wasn't there when they came, otherwise it would have been a different story; but when I did get home, my wife showed me the job they did. They were in a hurry to get to another job. They did a half ass job in installing the quarter rounds they did install, and they didn't even install all of them. They also were supposed to tack down an area of carpet that goes into our bedroom; but they did not have the equipment with them.
So once again, we had to contact Lowe's about this, and they did send the original crew back out the next day, and everything was fixed. But I will never have Lowe's do any flooring for me again!!! We love the Pergo flooring we did get, but next time we will purchase it from Home Depot.
LEESBURG, FLORIDA -- I Rented a home in The Villages Florida. My landlord wanted to put wood floors and so they contacted Lowe's in Leesburg, Fl. A subcontractor, Keller Interiors was to come and do the job. A group of about 10 young punks come out. After they left I was putting things back on the floor, and noticed that 1 of my Money Rose were missing. I called the manager of Lowes in Leesburg Fl and she told me to make a police report and I did.
The officer came out and called Keller Interiors and they told the officer they sub the job out and would not give the officer the name of the subcontractor. Bottom line, I thought I was letting Keller Interiors in to do the job. Lowe's is well aware of what they are doing, but Lowe's does not tell the customers, so I let a bunch of thieves and punks in my house.
BLOOMINGTON, INDIANA -- If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowe's. In order to get someone to work on your job you talk to sales representative at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So... when you have a problem like we did, not enough carpet was delivered. You have to call Lowe's who then calls Keller flooring contractors who then contacts the people doing the work.
A week later they send someone out to measure the areas - not finish and the whole process starts over again. That was our carpet experience. As for the tile, Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience. Never using Lowe's again for flooring.
KENTWOOD, MICHIGAN -- I recently purchased about 1,000 square feet of carpet and laminate flooring from Lowe's. I had to purchase the flooring at 2 separate Lowe's stores because one didn't stock padding - the other store thought that was ridiculous. I had 2 big problems with the laminate order (Pergo max):
1.) When I picked up the order, the underlayment was not there. Luckily, I noticed. After an hour of searching, the sales clerk and the flooring clerk stated that they found it and there had been a "computer glitch." Good thing I had an hour to wait - no exaggeration.
2.) The Pergo molding came with a 1/4" metal C-channel. The channel in the T molding is also 1/4". However, the flooring is about twice as thick. So, the channel is not correct, or the T is not correct.
After a discussion with the flooring personnel and the store manager, and looking through a package they had in stock, the only solution offered was to use some of the cardboard packaging under the C-channel. I'm not going to go into technical details of why that won't work, but my flooring installer had a good laugh. I expressed my interest in never visiting Lowe's again to the store manager. He nodded his head and just said ok a few times. NO OFFER TO MAKE THINGS RIGHT.
I was decent and bit my lip throughout the process, but I'm done being quiet about this now. I will warn as many as possible. This happened at the Kentwood, MI location: 3330 28th Street South East. It 6/17/2016 around 10 AM. ** was the flooring clerk. She was nice, but that isn't enough. The store manager should have stepped in and solved the problem.
MESA, ARIZONA -- Lowe's on Higley in Mesa, AZ: I don't think the flooring we purchased just three years ago is listed but this is close. It started chipping around the edges and so now I have to cover the floor with rugs to keep our socks and slippers from snagging on it. The warranty said somewhere from 20-30 years and my husband specifically asked if we could use it in a mobile home in Mesa, Arizona. We were told "Yes, many people do very successfully."
Well, now that it is chipping, Lowe's is saying all kinds of things may be why, specifically because we installed it ourselves and they suggest the floor wasn't level, and it isn't good in mobiles/park models (That isn't what we were initially told) It is only between two cupboards and our whole mobile was leveled prior to. The floor is solid. That is a cop out and they won't do anything. Less than three years for a flooring to last as it started last year. Unacceptable.
If you bought at Costco they would at least stand behind the product and make the manufacture compensate you. Not Lowe's, just simply not interested. Please help spread the word - the manufacturer's warranty means nothing unless you get Lowe's to install the product. Lowe's will wimp right out and not even offer to get help from the manufacturer. Buyer Beware!!
SHERMAN, TEXAS -- We needed our carpet replaced in an upstairs bedroom. We had Lowe's remove and haul off our old carpet and pad, as well as move the furniture for us. Well, I must say I was quite impressed. First off, everyone was prompt, from the guy who came out to measure, to the installers themselves. I admit I was skeptical that the installers would show up when they said they would, and it required me to take off from work so I could be at the house, so I really needed them to be there on time. And they were! I received several confirmation calls from Lowe's, reminding me of the time, etc. And when they arrived, there were two men, and they were in and out in less than an hour.
Mind you, it was a very small upstairs bedroom, but still. And they brought their own vacuum to clean up, which I appreciated. And they were so very quiet. There was no slamming of doors, and they tiptoed up and down the stairs, so quietly. My dog didn't even bark at them, which he almost always does. It was a very pleasant experience!
BROOKLYN, NEW YORK -- The experience from start to finish was exceptional... Spoke to Bobby from Bay Carpet. Measuring was done promptly and the day of installation was perfect. The men doing the job were so professional and cleaned up and left my home perfect, when Lowe's after the job was complete I couldn't say enough about the installation. I had a remnant left and Bobby from Bay Carpet had it bound for me free of charge. This was unbelievable and it was done in one day right before the Holidays. Thank you Bobby and thank you Bay Carpet... If you purchase carpet from Lowe's request Bay Carpet do the installation. You will not be disappointed.
KILLEEN, TEXAS -- Stay clear of Lowe's for flooring. Took forever to get estimate and then they gave me the wrong quote and finally told me the quote changed to $550 more than the first one. It was their mistake but they wouldn't give me the cheaper price, they have screwed me over. The product is not properly installed. I've wasted so much time dealing with them to get it fixed and it's still wrong!!! Never again.
PALM BEACH, FLORIDA -- Great experience. They installed Armstrong floor and it was beautifully installed. It was done a few years ago and still holding as new. I would recommend Lowe's for flooring. I have been a customer of Lowe's for years and they have always backup their product. There were times that I was not satisfied with the product, and returned with no questions asked. Lowe's also gives you 10% off for military discount even on internet items, while Home Depot will not. I will strongly recommend Lowe's!! Great job on the jobs that they had performed for me and great products.