GRAND RAPIDS, MICHIGAN -- Never hire and pay Lowe's. Never hire and pay an attorney to do a job either. Lowe's took my insurance money plus whatever else I had to cover, and pocketed it. They hire third party businesses, and bad ones at that. The only thing Lowe's reimbursed me for was the carpet cost for my upstairs and steps. I then found another business that used that same money and carpeted not only my upstairs and steps, but also the downstairs and flooring for a small back room. The parts they couldn't fix were where Lowe's third party grated my fireplace. I'm recommending the carpet business to others, but if I could score Lowe's a zero, I'd do it, along with the law firm.
HARRISBURG, PENNSYLVANIA -- I ordered paint online and tried to pick it up three times. The website said the paint was ready for immediate pick up. I waited in line for 20 minutes to be told that Internet orders aren't mixed until the customer shows up. What is the point of ordering online?!?
They were busy as usual and only had one person working (as usual), so I told them I would return the next day to pick up the paint. I stood in line again for 20+ minutes, only to be told the paint wasn't mixed yet for the second time and that it would take at least another 30 minutes for it to be done again. The third time, I stood in line for 25 minutes because only one person was working again. This time they couldn't make the paint at all because one of their mixing machines was broken. (They could make gallon sizes only.)
I talked to the manager who said that the paint count ALWAYS has THREE people working but that has NEVER been my experience shopping there for the past few years. It is only one person with visitations by a second person. Cancelled the online order and will get something similar at Home Depot. I am so sick and tired of dealing with this store. They used to have great customer service but the past two have been TERRIBLE.
Don't waste your time at: Harrisburg, PA 4000 Union Deposit Rd. Harrisburg, PA 17109, Store #0522. Go to the Harrisburg East Lowe's or Home Depot off Jonestown road instead so you don't waste your time. Similar experiences with ALL departments at this store.
INDEPENDENCE, MO, MISSOURI -- Lowe's opened a new home improvement store at 43rd & Sterling, Independence, MO in December, 2008. Part of the grand(?) opening celebration was a flyer of special offers for that store only. One of the offers was to give customers a $5.00 rebate on every gallon of Valspar Paint that was purchased by 12/28/2008. I purchased 21 gallons of Valspar Paint on 12/28/2008 and had 21 receipts and had 21 'rebate receipts' that printed out from their registers. But their cash registers printer was cutting off the rebate receipts too early and the address to send in the filled out receipts to was being cut off.
Lowe's was aware of the malfunction and was handing out a 'flyer' that Lowe's had printed up that said Lowe's $5 Rebate by mail, and it had the address to mail the rebate receipts to. Lowe's staff gave these out to customers that bought Valspar paint that day saying that we should mail our filled out receipts to the address on this flyer since the address was being cut off on the rebate receipts that came off the cash registers.
Well, I duly filled out my 21 rebate receipts that clearly stated that each gallon of paint I purchased was eligible for a $5.00 rebate. I scanned the rebate receipts after I filled them out and then mailed them in 21 separate envelopes to the same address listed on the flyer we were given. I mailed them on time. Well, yesterday I got several rejection letters in the mail stating that Lowe's could not process my rebates because it did not meet several requirements.
I called the number listed to complain about the illegal rejection and when I told the lady who answered my problem and told her I had 21 rebates that I sent in she said she had to look these up and it would take a while as there were so many. When she came back on the line she told me that all of my rebate requests were mailed to the wrong address and that they could not even find any rebate offer for the dates on the rebate receipts 12/25-12/28/2008.
I told her that we were given the address on the flyer as the address was cut off the receipt, etc. Well she said she just was going to have to give this to her manager to look into and would get back to me in 3 to 5 days. Well, my mother had bought paint for her house from the same Lowe's store on the same day that I had and she had the same 'rejection' experience.
However, when she called about her rejection earlier in the day and spoke to a different customer service representative than I did. She had 2 rebate rejections but the service representative looked up her address and told her that the rebates were processed somewhere else and that the processors were putting in the wrong 'codes' on a lot of the rebates and that he would be sending her out a check for $10.00 for her two gallons of paint.
Now what goes on here. Either the guy my mom talked to lied to her or the woman I talked to just did not want to process my 21 rebates and left if to someone else on the next shift. Or Lowe's does not honor their offers. The whole thing is ridiculous. I will making a trip to the Lowe's store I bought the paint from tomorrow to speak to their manager.
AMHERST, NEW YORK -- Yesterday, November 4, 2008 I went to The Amherst Lowe's and purchased many items. Among them were 5 gallons of Valspar paint. I spent over $500 dollars in cash as we are remodeling a gutted home. I loaded up my car and drove back home only to open my trunk and find that one of the gallons of paint was not properly closed and had poured out all over in my trunk. I proceeded to try to take things out of my trunk with one of the workers at my home but the paint was dripping all over my clothes and my bumper.
I drove back to Amherst and requested a manager. I was not pleasant of course, since my trunk was full of paint, it was a beautiful day and I had taken off from work to spend time with my baby. Finally ** showed up and did nothing. She told me there was no paper work to fill out, never apologized, didn't want to look at my trunk and didn't offer to get get me a new gallon of paint even. When I told her I expected Lowe's to pay for this she said ”Just bring in a Receipt." Now, not that she is not trustworthy but her word means nothing.
I asked for something in writing which she refused to do. She eventually gave me her card and wrote 'Paint Spill CPO for receipts' on the back with no signature or anything. I did make sure I had two witnesses there with contact names and numbers. I also told her I had a real problem with me fronting the money to clean up my new 20 thousand dollar Nissan and the items destroyed inside. She showed no concern at all. Thank goodness, I drove directly to Mike Barney Nissan to get an estimate.
They told me had I waited, the paint would have then completely pooled in the wheel well and poured out the drain on the bottom. Lowe's would then be paying to paint my car and clean my new concrete driveway. The estimate from Mike Barney Nissan is $666.88. The contact man is ** 716-833-9888. He also can testify to the fact that I had to throw out two camp chairs from EMS at $20.00 each, a yoga mat @ $30.00 and a large golf umbrella @ $30.00.
In addition my jeans $50.00 and my top $20.00 were also ruined. I also had to pay my babysitter for the extra time of $25.00. Not to mention the priceless time I lost spending the afternoon with my baby that I can never get back.
I am writing because I am not shopping and putting out all that money up front. Lowe's can pay me first and then I will do what I need to do. When I have spare time, which is rare, I am a working mother of 2, full time and fixing a gutted house, I will bring the estimate to the store. In the meantime I want at least an apology and that check or money all set for me when I show up at the store with the written estimate.
The worst coverage of any paint I have ever used, and I have used a lot if paint. It was awful. My walls were prepped, my brushes were new, and everything was all taped up & ready to go... Valspar paint was so terrible I can't believe it is sold at Lowe's. I will never use it again. I immediately stopped painting after a couple minutes, put my tools away, and waited till the next day to get some Behr paint and do my job correctly.
Do yourself a huge favor and never use Valspar for any paint work... I have used 22 paints in the last month and had only success... Until today. Hey Lowe's... Get a clue and get rid of Valspar... A total embarrassment and disgrace.
TORRANCE, CALIFORNIA -- I painted 2 bathrooms and 2 bedrooms with Valspar paint. The problem I had was major streaking with the paint after it dried. It looks like water running down the wall all over. I have used Valspar for all my paint needs but unless this problem is corrected I will stop. Another problem was with the lids. You could barely get the top off because the lid was so soft (not a solid piece of metal - very bendable). I had to pry every 1/2 inch all the way around the lid. When I finished the job I just threw away the paint because there was no way the lid would seal.
NORTHRIDGE, CALIFORNIA -- I knew when I purchased the Valspar paint from Lowe's that they were liars and would deny my rebate as they have every other rebate I have applied for. This time, however, I took my camera into the store and took photos of their banner draped across the paint dept offering a $20 rebate for 5 gallon paint, no limit. I was prepared to go to small claims court. I just got my letter rejection from their rebate center.
Before filling out the small claims paperwork, I decided to go to the store and hear what they would say. After seeing the pictures, the store manager OK'd giving me a refund for the purchase and then reselling the paint at a $20 discount.
8520 HAMPTON ROAD, TEXAS -- I purchased 6 gallons of Valspar paint during Lowe's rebate campaign. The rebate forms were printed on the cash register receipts. I filled out each form and removed my credit card information from the receipts. I made a copy of the complete forms. I mailed the completed forms, included a letter and an additional copy of the cash register receipts, to the Lowe's Valspar Paint Rebate Center located in El Paso, Texas.
On July 8, 2009 I received two letters which stated that my Rebate Request was DENIED because my submission was incomplete. Don't bother trying to call the toll-free number. You the run around. Reporting these crooks to Rip Off Report and Complaintsboard.com.
OHIO -- A friend of mine in a Lowe's paint department would like to inform Lowe's paint customers of some limitations of their color match machine. The machine does not always correctly match fabrics, stuffed dolls, and stained objects as implied in a recent Lowe's advertisement. In case of an unsatisfactory match, customers can always refuse to accept the machine's color decision. It is difficult, at the very least, to match ANY large object such as a chair.
New employees or those covering the paint department in the absence of an experienced employee may not know how to properly use the color match machine. In many cases, the customer may get a better color match by using paint chips and their own eyes. Light boxes with simulated daylight, fluorescent light, and incandescent light will help the customer make an accurate match.