Paint Not Closed!
AMHERST, NEW YORK -- Yesterday, November 4, 2008 I went to The Amherst Lowes and purchased many items. Among them were 5 gallons of Valspar paint. I spent over $500 dollars in cash as we are remodeling a gutted home. I loaded up m car and drove back home only to open my trunk and find that one of the gallons of paint was not properly closed and had poured out all over in my trunk. I proceeded to try to take things out of my trunk with one of the workers at my home but the paint was dripping all over my clothes and my bumper.
I drove back to Amherst and requested a manager. I was not pleasant of course, since my trunk was full of paint, it was a beautiful day and I had taken ff from work to spend time with my baby. Finally Heather Frys showed up and did nothing. She told me there was no paper work to fill out, never apologized, didn't want to look at my trunk and didn't offer to get get me a new gallon of paint even. When I told her I expected Lowes to pay for this she said” Just bring in a Receipt". Now, not that she is not trustworthy but her word means nothing.
I asked for something in writing which she refused to do. She eventually gave me her card and wrote 'Paint Spill CPO for receipts' on the back with no signature or anything. I did make sure I had two witnesses there with contact names and numbers. I also told her I had a real problem with me fronting the money to clean up my new 20 thousand dollar Nissan and the items destroyed inside. She showed no concern at all. Thank goodness, I drove directly to Mike Barney Nissan to get an estimate.
They told me had I waited, the paint would have then completely pooled in the wheel well and poured out the drain on the bottom. Lowes would then be paying to paint my car and clean my new concrete driveway. The estimate from Mike Barney Nissan is$666.88 The contact man is Gary Arcadi 716-833-9888. He also can testify to the fact that I had to throw out two camp chairs from EMS at $20.00 each, a yoga mat @ $30.00 and a large golf umbrella @ $30>00. In addition my jeans $50.00 and my top $20.oo were also ruined. I also had to pay my babysitter for the extra time of $25.00. Not to mention the priceless time I lost spending the afternoon with my baby that I can never get back.
I am writing because I am not shopping and putting out all that money up front. Lowes can pay me first and then I will do what I need to do. When I have spare time, which is rare, I am a working mother of 2, full time and fixing a gutted house, I will bring the estimate to the store. In the meantime I want at least n apology and that check or money all set for me when I show up at the store with the written estimate.