Lowe's Paint Dept

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Lowe's Valspar Paint $5 Rebate Ripoff
Posted by on
INDEPENDENCE, MO, MISSOURI -- Lowe's opened a new home improvement store at 43rd & Sterling, Independence, MO in December, 2008.

Part of the 'grand (?) opening celebration was a flier of special offers for that store only.

One of the offers was to give customers a $5.00 rebate on every gallon of Valspar Paint that was purchased by 12/28/2008. I purchased 21 gallons of Valspar Paint on 12/28/2008 and had 21 receipts and had 21 'rebate receipts' that printed out from their registers. But their cash registers printer was cutting off the rebate receipt's too early and the address to send in the filled out receipts to was being cut off. Lowe's was aware of the malfunction and was handing out a 'flier' that Lowe's had printed up that said Lowe's $5 Rebate by mail, and it had the address to mail the rebate receipts to. Lowe's staff gave these out to customers that bought Valspar paint that day saying that we should mail our filled out receipts to the address on this flier since the address was being cut off on the rebate receipts that came off the cash registers.

Well, I duly filled out my 21 rebate receipts that clearly stated that each gallon of paint I purchased was eligible for a $5.00 rebate. I scanned the rebate receipts after I filled them out and then mailed them in 21 separate envelopes to the same address listed on the flier we were given. I mailed them on time. Well, yesterday I got several rejection letters in the mail stating that Lowe's could not process my rebates because it did not meet several requirements. I called the number listed to complain about the illegal rejection and when I told the lady who answered my problem and told her I had 21 rebates that I sent in she said she had to look these up and it would take a while as there were so many. When she came back on the line she told me that all of my rebate requests were mailed to the wrong address and that they could not even find any rebate offer for the dates on the rebate receipts 12/25-12/28/2008.

I told her that we were given the address on the flier as the address was cut off the receipt, etc. Well she said she just was going to have to give this to her manager to look into and would get back to me in 3 to 5 days. Well, my mother had bought paint for her house from the same Lowe's store on the same day that I had and she had the same 'rejection' experience.

However, when she called about her rejection earlier in the day and spoke to a different customer service representative than I did. She had 2 rebate rejections but the service representative looked up her address and told her that the rebates were processed somewhere else and that the processors were putting in the wrong 'codes' on a lot of the rebates and that he would be sending her out a check for $10.00 for her two gallons of paint. Now what goes on here. Either the guy my mom talked to lied to her or the woman I talked to just did not want to process my 21 rebates and left if to someone else on the next shift. Or Lowe's does not honor their offers. The whole thing is ridiculous. I will making a trip to the Lowe's store I bought the paint from tomorrow to speak to their manager.
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Soaring Consumer on 01/29/2009:
That is $105 worth of rebates, a lot of money.

If the manager doesn't do anything for you, report them to the Better Business Bureau at http://www.bbb.org/ .
madconsumer on 01/29/2009:
if this was done on purpose, the ftc would be very interested in what happened. this would be considered false advertising. do you have any of the flyers? did you make copies of your reciepts?
Anonymous on 01/29/2009:
Most of these rebate scams are because a company like Valspar/Lowes contracts out the fulfillment. Often the fulfillment company bags all those $5 bills when they can wear a person down and make them give up. Rebate scams have been around for a long time and will continue to be. I never base a sale on getting a rebate as its often a crap shoot if you ever see a dime with a lot of rebate offers.

Tiger Direct were the kings of the rebate scams even setting up their own fake rebate house. That was until the government sued them and won and then they quickly changed their ways.
Anonymous on 01/29/2009:
Send rebates REGISTERED MAIL. Someone there will have to sign for it, and the you have a tracking number and proof of delivery. I had to do this with a $150 rebate from a computer, after I was told it was lost, it went to the wrong address, parts of it were incomplete and other such hooey. Seven months, over 20 phone calls, and finally, I sent it registered. They claimed once again they didn't get it...I said, "Excuse me. Who signed for it then?" I got my rebate ten days later. Rebates are the biggest scam on the planet.
Alain on 02/01/2009:
A call to your states attorney generals office might help prod Lowe's to honor their rebates. Unfortunately, Lowe's has an established habit of trying to depend on sales volume rather than customer satisfaction for its business.
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Valspar Ultra
Posted by on
Rating: 1/51
The worst coverage of any paint I have ever used, and I have used a lot if paint. It was awful. My walls were prepped, my brushes were new, and everything was all taped up & ready to go.... Valspar paint was so terrible I can't believe it is sold at Lowes. I will never use it again. I immediately stopped painting after a couple minutes, put my tools away, and waited till the next day to get some Behr paint and do my job correctly.

Do yourself a huge favor and never use Valspar for any paint work..... I have used 22 paints in the last month and had only success.... Until today.

Hey Lowes... Get a clue and get rid of Valspar... A total embarrassment and disgrace.
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JoeKay on 07/10/2013:
You may have gotten a bad batch...maybe sat out on the dock and was allowed to freeze - whatever
Dog Whisperer on 07/10/2013:
Regarding Valspar...I bought their low odor, no voc paint and it stunk...stunk and never stopped stinking. They gave me a small amount of money to repaint but I ended up tearing all the sheetrock and trim out. Cost me a fortune. There is something toxic in their paint. Something deadly. Beware of Valspar and shame on Lowes.
JoeKay on 07/11/2013:
I've never had a problem with Valspar which I have used many times. No different than Behr or for that matter, Sherwin Williams. That's the rest of the story that was edited out, but important to note.
jen07 on 07/17/2013:
I think Valspar is a great paint. I painted my whole house with it and it turned out great!
Harbour on 07/19/2013:
I've used Valspar numerous times and have always had excellent results. Behr is the paint that has let me down over and over
Alan on 08/18/2013:
being that you have no specifics.... "Valspar paint terrible".... You don't really have a complaint.
Why was it "terrible"?
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Paint Not Closed!
Posted by on
AMHERST, NEW YORK -- Yesterday, November 4, 2008 I went to The Amherst Lowes and purchased many items. Among them were 5 gallons of Valspar paint. I spent over $500 dollars in cash as we are remodeling a gutted home. I loaded up m car and drove back home only to open my trunk and find that one of the gallons of paint was not properly closed and had poured out all over in my trunk. I proceeded to try to take things out of my trunk with one of the workers at my home but the paint was dripping all over my clothes and my bumper.

I drove back to Amherst and requested a manager. I was not pleasant of course, since my trunk was full of paint, it was a beautiful day and I had taken ff from work to spend time with my baby. Finally Heather Frys showed up and did nothing. She told me there was no paper work to fill out, never apologized, didn't want to look at my trunk and didn't offer to get get me a new gallon of paint even. When I told her I expected Lowes to pay for this she said” Just bring in a Receipt". Now, not that she is not trustworthy but her word means nothing.

I asked for something in writing which she refused to do. She eventually gave me her card and wrote 'Paint Spill CPO for receipts' on the back with no signature or anything. I did make sure I had two witnesses there with contact names and numbers. I also told her I had a real problem with me fronting the money to clean up my new 20 thousand dollar Nissan and the items destroyed inside. She showed no concern at all. Thank goodness, I drove directly to Mike Barney Nissan to get an estimate.

They told me had I waited, the paint would have then completely pooled in the wheel well and poured out the drain on the bottom. Lowes would then be paying to paint my car and clean my new concrete driveway. The estimate from Mike Barney Nissan is$666.88 The contact man is Gary Arcadi 716-833-9888. He also can testify to the fact that I had to throw out two camp chairs from EMS at $20.00 each, a yoga mat @ $30.00 and a large golf umbrella @ $30>00. In addition my jeans $50.00 and my top $20.oo were also ruined. I also had to pay my babysitter for the extra time of $25.00. Not to mention the priceless time I lost spending the afternoon with my baby that I can never get back.

I am writing because I am not shopping and putting out all that money up front. Lowes can pay me first and then I will do what I need to do. When I have spare time, which is rare, I am a working mother of 2, full time and fixing a gutted house, I will bring the estimate to the store. In the meantime I want at least n apology and that check or money all set for me when I show up at the store with the written estimate.
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BobJohn on 11/05/2008:
I always check the lids on paint cans, just to be sure they are tight. I also do my best to postiion the cans so they can't tip over just in case a lid is not tight. I don't trust clerks and I don't trust myself to make sure a lid is tight enough. I hope you get some satisfaction but I doubt you will get anything. You might check your auto insurance (damage) or homeowner's insurance.
Anonymous on 11/05/2008:
I cannot remember which brand of paint it is, but they recently started to provide their paint in "jugs" with screw on lids. Now there is an idea I hope the rest of the industry would follow!!
Crown Jules on 11/05/2008:
I think Dutch Boy sells its paint in jugs with screw-on lids, but I'm not sure.

It would be nice if Lowe's paid for the damage to your car, but you're probably not going to get much for the camp chairs, umbrella, etc. Unless the items were brand new and you have proof of how much you paid, you'd most likely get their depreciated value, if anything.
Anonymous on 11/05/2008:
I agree the whole situation stinks, and I too wonder if Lowes will actually do anything consider Heather's attitude. They are likely to say that they have no way of knowing whether it was their fault or whether you may have loosened the lid when you left the store and therefore are not responsible. Good luck!
madconsumer on 11/05/2008:
if the can was sitting flat on the bottom of the trunk, it would have taken a fast quick turn to make it fall over. after all, a gallon is pretty heavy.

now then, what is wrong with you takeing the responsibility of owning to what happened? lowes did not place the things in your trunk, you did.

as far as your precious moments with your baby, if your time is so precious, why were you shopping and not staying home with the baby?

lowes will not cover any costs. water based paints can be removed completely from material if washed out within a hour or so. but now you waited for it to dry, and now it will never be removable.
Anonymous on 11/05/2008:
wow mad... I knew you were the expert on Cable, but I had no idea you were also the expert on transporting Paint!

I retract my last statement, this must have been the OP's fault, she probably took a sharp corner at 60-65 mph, causing the paint to tip and spill - and I bet she didn't even have her precious baby strapped in the car seat...heck for all we know she left the baby home alone. stupid kids
bargod on 11/05/2008:
Mad likes to post first and read later.Lol.
Anonymous on 11/05/2008:
you guys better leave madconsumer alone dammit!

JC,your banned!
Anonymous on 11/05/2008:

WTH did I do now??!
Anonymous on 11/05/2008:
sorry I don't talk to banned members
Anonymous on 11/05/2008:
All I said was she was the expert.. fine, whatever!
DebtorBasher on 11/05/2008:
Steve, you're going to force me to bring back that M3C Swear jar!
Anonymous on 11/05/2008:
WTF did I say? JC made me do it
Anonymous on 11/05/2008:
JC, PUT A LID ON IT!! he...he...he...
Anonymous on 11/05/2008:
hey TW! If you aren't talking to me, don't talk about me either!

I'm banning you.
Anonymous on 11/05/2008:
did someone just say something??
Anonymous on 11/05/2008:
TW, it does sound a bit arousing. Maybe you should see what happens when she starts banning you. :)
Anonymous on 11/05/2008:
Anonymous on 11/05/2008:
What do you mean by that C2O??
Anonymous on 11/05/2008:
OH... BAN ME! I don't know... sounds like something I may enjoy.
Nohandle on 11/05/2008:
I learned something new today. "Screw on Lids" on paint containers. It certainly beats finding a screw driver or a table knife to open a can.

Paint Lady you had a bad experience but in the future make certain anything you put in your car interior or in the trunk is stable for travel. You loaded the trunk. Did you not notice a lid was not closed on a can? Did you request a cardboard box to put the cans in? I've had things topple over on the way home from the grocery and end up in the rear of the trunk. I would have never transported paint without being extra cautious. If Lowe's reimburses you for the expenses I would be surprised. Good reminder for others.
moneybags on 11/05/2008:
Call Lowes corporate. Tell them about the paint,manager, damage, etc. In Mobile, we have Bruno's grocery. One of their bag boys put a bottle of bleach in a bag of food. The bleach bottle fell over, spilled all over the food in my trunk and bleach got all over the carpet in the trunk. Bruno's paid me for the food,damage to my car, sent a letter of apology and a $25 GC.
joe1541 on 12/29/2008:
There is a known issue with paint tops coming off and the fix is clips to secure the lid to the can. Obviously the store did not use the clips and once again a customer suffers.
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Painting, Carpeting, Installation
Posted on
Rating: 1/51
GRAND RAPIDS, MICHIGAN -- Never hire and pay Lowe's. Never hire and pay an attorney to do a job either. Lowe's took my insurance money plus what ever else I had to cover, and pocketed it. They hire third party businesses, and bad ones at that. The only thing Lowe's reimbursed me for was the carpet cost for my upstairs and steps. I then found another business that used that same money and carpeted not only my upstairs and steps, but also the downstairs and flooring for a small back room. The parts they couldn't fix were where Lowe's third party grated my fireplace. I'm recommending the carpet business to others, but if I could score Lowe's a zero, I'd do it, along with the law firm.
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Terrible Customer Service
Posted by on
Rating: 1/51
HARRISBURG, PENNSYLVANIA -- I ordered paint online and tried to pick it up three times. The website said the paint was ready for immediate pick up. I waited in line for 20 minutes to be told that Internet orders aren't mixed until the customer shows up. What is the point of ordering online?!?

They were busy as usual and only had one person working (as usual), so I told them I would return the next day to pick up the paint. I stood in line again for 20+ minutes, only to be told the paint wasn't mixed yet for the second time and that it would take at least another 30 minutes for it to be done again. The third time, I stood in line for 25 minutes because only one person was working again. This time they couldn't make the paint at all because one of their mixing machines was broken. (They could make gallon sizes only.) I talked to the manager who said that the paint count ALWAYS has THREE people working but that has NEVER been my experience shopping there for the past few years. It is only one person with visitations by a second person. Cancelled the online order and will get something similar at Home Depot. I am so sick and tired of dealing with this store. They used to have great customer service but the past two have been TERRIBLE.

Don't waste your time at:
Harrisburg, PA
4000 Union Deposit Rd.
Harrisburg, PA 17109, Store #0522

Go to the Harrisburg East Lowes or Home Depot off Jonestown road instead so you don't waste your time. Similar experiences with ALL departments at this store.
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Bad paint
Posted by on
TORRANCE, CALIFORNIA -- I painted 2 bathrooms and 2 bedrooms with Valspar paint. The problem I had was major streaking with the paint after it dried. It looks like water running down the wall all over. I have used Valspar for all my paint needs but unless this problem is corrected I will stop. Another problem was with the lids. You could barely get the top off because the lid was so soft( not a solid piece of metal very bendable). I had to pry every 1/2 inc all the way around the lid. When I finished the job I just threw away the paint because there was no way the lid would seal.
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Ytropious on 04/02/2010:
Sorry, but did you prime first? I painted my bathroom with Valspar semi gloss and my bedroom with matte and both are streak free my friend. Sounds like an issue with the one doing the painting or the walls.
RestaurantGuy on 04/03/2010:
Did you sand the wall down before you painted it? If you try to put a semi gloss on a semi gloss without sanding the wall first it will run as the paint cannot stick to the wall
Ytropious on 04/03/2010:
ALSO did you do more than one coat? The first coat always looks less than perfect, you need to do it 2-3 times before it looks good and solid.
Anonymous on 04/03/2010:
zaki, sounds like you know a bit about painting considering you stated you've used Valspar for all your paint needs and haven't had a problem til now.

ya might want to consider diggin' that paint outta the trash and taking it back in to lowes. it may have been incorrectly mixed which can cause problems such as streaking, or it could be a defect with that particular shipment of paint.
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Valspar Paint Rebate Was a Scam. $5 Total for 9 Gal. I Bought
Posted by on
Rating: 1/51
FULTONDALE, ALABAMA -- I was told I would get $5 rebate for each gallon I bought. I received $5 total. It should have been $45. Next time I will purchase from Sherwin Williams, as their rebates are taken off the amount of your purchase when you buy it. Now, I'm waiting for another rebate on 3 more gallons of paint. What you want to bet it will also be $5 total.
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John Nicholson on 08/13/2013:
What does the rebate form say you will get? It should say $5 total or $5 for each gallon. Perhaps you misunderstood.
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Paint Rebate
Posted by on
Rating: 2/51
CHERRY HILL, NEW JERSEY -- $5.00 rebate up to $20.00 on olympic stain. Never received it 5/26/2012. It is now 9/1/2012
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Rebate on Val;spar Memorial Day one Gallon $5 Paint Rebate from Lowes
Posted by on
NORTHRIDGE, CALIFORNIA -- I knew when I purchased the Valspar paint from Lowes that they were liars and would deny my rebate as they have every other rebate I have applied for. This time, however, I took my camera into the store and took photos of their banner draped across the paint dept offering a $20 rebate for 5 gallon paint, no limit. I was prepared to go to small claims court. I just got my letter rejection from their rebate center.

Before filling out the small claims paperwork, I decided to go to the store and hear what they would say. After seeing the pictures, the store manager OK'd giving me a refund for the purchase and then reselling the paint at a $20 discount.
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fast327 on 08/31/2010:
It would be interesting to know what was said in the rejection letter. I have purchased many items at Lowe's, filled out the rebate forms and always have got the rebates.
trp2hevn on 08/31/2010:
Yeah, I'd also like to know what the reason was for rejecting the rebate. Maybe if something wasn't submitted correctly another person may learn from it.
Venice09 on 08/31/2010:
I too would like to know the reason. We have gotten rebates from Lowe's with no problems as long as they were properly submitted.
dondhdh on 09/02/2010:
Here is exactly what the rejection letter said. "Your sales receipt did not indicate purchase of a qualifying gallon of Valspar paint."

They called it a "1 gallon $5 paint rebate" but draped over their paint dept was a banner that said $20 rebate for 5 gallon paint with no limits. I bought two of the 5 gallon paint and requested a $40 rebate. I don't know where you live but the Lowes here in the Los Angeles area has rejected my rebates over and over again. Be very careful with Lowes because they lie about their rebates. Take a photo of their rebate sign!!!!
Venice09 on 09/02/2010:
If all your rebate problems involve the same store then the cause does seem to be this particular location. You shouldn't have to take pictures of banners to have a rebate honored, and you shouldn't have to fight for it either.

Maybe next time you should read the terms of the rebate yourself instead of relying on banners or store representations. If there are any discrepancies, you could take it up with the manager before buying anything.
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Valspar Paint Problem
Posted by on
I have been trying to resolve a paint peeling/coverage issue for over 1 year. The company stops just short of fixing the problem by trying to get me to take a lesser offer. The paint is peeling and needs to be sanded and repainted. They will go as far as refunding the original paint purchase, paying to new paint, and even giving me crown molding.

Now how in the world am I supposed to install that? This was the absolute worst $200 I have ever spent.
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spiderman2 on 10/12/2009:
I think you install crown moulding with a nail gun. sounds like a fair offer to me. What would you like them to do for you?
Ytropious on 10/12/2009:
If you use one type of paint to pain over another you get these sort of problems. I forget what two types don't mix but it happened when my father painted my old room ages ago. I'm thinking the complaint has more to do with you being a paint novice.
Frenchie on 10/12/2009:
Your post lacks most important points. Is it inside or outside? Probably inside if we are speaking of crown moulding, however it is also used outside. I sincerely doubt if it is the paint -- I believe you did something wrong.

Post more details and I can probably help you. Were the walls (siding) previously painted, etc. No one could solve your problem without knowing the facts and it is not fair to fault Valspar otherwise.
Starlord on 10/13/2009:
I can tell you without knowing more about the problem what it is. It is the same problem that happens each time people try to do their own painting. The three most important things about a good paint job are: preparation, preparations,and what was tht third one? Oh yeah, preparation. Walls have to be sanded and primed or at least washed with TSP. I used to work for a house painter, and that was my job, prep. You would not try to build a house without a foundation, and you cannot do a good paint job without the preparation.
Kent on 08/15/2013:
Had the same problem with Valspars porch paint...When it rained it bubbled and you could peel off the paint with your finger. Porch was properly prepped and primed. Thought I'd save a few bucks...I was wrong! Will go back to what works the best. sherwin williams armorseal tread-plex. Cost twice the amount per gallon but will stick to anything and has a built in primer. Also, works great on exterior pressure treated wood.
DAVE on 08/20/2013:
Having a problem now with Valspar Signature Series interior paint peeling in sheets Valspar says its dust under the paint that's bull they are the ones who advised me to put new primer and coats of paint on the wall 9 to be exact. They did come out and look at it said they couldn't help. Lowes has been awesome I have to say. I now have to cut NEW sheetrock out and replace at my expense and redo.Tks Valspar for NOTHING
Sharon Federivo on 10/21/2013:
Painted by home with egg shell /Oyster Valspar paint around 7 years ago. Brush and roller marks were so bad that reps from Lowes and Valspar came out. Valspar paid to rep ain't home. Now my home looks worse than ever all you see is roller marks brush trim lines and what looks to be missed spots. Valspar is the worse paint for a home anyone could ever buy. $40.00 a gal for the best and we got the worst paint ever.
Was painted by a Master painted not a handy man. Valspar reps were quite impressed over the job itself. They took paint to test and replaced what was purchased.
Seaking to claim lifetime warranty on paint and resonating as stated by Valspar!
Laura on 01/20/2014:
Had the absolute worst experience ever this weekend with Valspar paint. Purchased 2 cans of their premium interior paint to pain my daughter's room. The color is Berry Brown which is a mix of a dark purple/red. After wiping down the walls and putting now four coats on it has completely ruined the walls. It's almost as if the darker color of the paint is separating from the lighter color and running down the walls. The manager at Lowes said he would have his Valspar rep call this morning to see what could be done. I had a professional painter come out yesterday to look at it and he said he has never seen anything like this before and to fix it, the walls will have to be sanded down before they can be repainted. Sincerely hoping Valspar does the right thing and pays to have this fixed. Has anyone else had a similar experience or had any success in getting them to pay to have the problem fixed. And no it's not because I am a pain novice. We have remodeled 3 old homes and have done all the work ourselves and never had any problems like this before and used Valspar paint then.
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