Wal-Mart Automotive - Page 2

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1.6 out of 5, based on 14 ratings and
56 reviews & complaints.

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Goodyear Tires Are Sub-Standard ! They Have Blem's !!!!!
Posted by on
Rating: 1/51
WINDSOR HIEGHT'S, IOWA -- I bought 2 Goodyear Viva 2 tires at Walmart ! One of the tires had several Dibits in sidewall BOTH SIDES and a year later one dibit BALLOONED Outward ready to Blow Out ! Walmart would NOT give me an Adjustment for the Defected tire ! Refused ! So I took Tire to a Goodyear Franchise Tire Shop and they YES it's defected/ Blem ! Goodyear Shop also said; " We DON'T Warranty Goodyear tires sold at Walmart ! They are made special for Walmart and DON'T MEET STANDARDS !

Basically Walmart is selling JUNK TIRES ! They Just Don't GET IT ! Cooper Tires gets it NOW ! They just got hit here in Iowa a $ 32 Million Judgment for Defected Tires !
     
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saj80 on 2013-04-27:
It has been common knowledge for several years that WalMart sells lesser-grade tires, and franchised dealers won't cover the warranties. You are better off paying a few dollars more and getting tires at a franchised or independent dealer.
nikalseyn on 2013-04-27:
That's correct. Whenever a name brand makes something for WalMart, Meijer, Target, etc. they make it to, say WalMart's specifications---which means they cut costs by cutting corners when making the products for WalMart. In other words, you think you are buying GoodYear tyres, and they have that brand name on them, but they are not as good as the tyres you buy at a GoodYear dealer. Spread the word. I still talk to people who think this junk is just as good as the name brand. It isn't.
trmn8r on 2013-04-28:
The problem is you bought something from WalMart and expected it to have the quality that the brand name typically represents. Those tires are substandard, and there are other complaints about them.

The best advice I can give is stay out of WalMart, and by all means avoid their "auto service center".
GenuineNerd on 2013-04-28:
I had similar issues with a Viva Authority tire that blew out on the freeway. The tires also have high road noise, and won't keep their balance. I know that my next set of tires won't be from Walmart. The Viva Authority is also Walmart's most expensive tire.
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Tire And Lube Express
Posted by on
Rating: 1/51
LA FAYETTE, GEORGIA -- LATE Friday evening I had oil change and tire rotation done. They were open for business, but did not want to do the tire rotation. I told them that I came for Tire Rotation and Oil Change, so they did both. Time In 06:07 P.M. Time out 06:34 P.M. I then proceeded to drive home. The Tire and Lube at Walmart had closed and 1 Mile after leaving my Right front tire blew the side out, a 4inch gash. The next 3 Hours I spent contacting my son and changing the blow out. I work Midnight Til 8:00 A.M. so I called Walmart at 8:30 A.M. and told them I thought they might have pinched the side of my tire wall when they changed stalls for oil and then tire rotation. I was told to drive back to store #02988 and speak with a Supervisor. He said no way we did this. I told him they only wanted to do the oil, but when I asked the third time they complied. I STILL THINK THAT MY TIRE WAS DAMAGED AT WALMART. I OFFERED TOO BUY A SET OF TIRES SINCE I NOW HAD A BROKEN SET. THE MANAGER OFFERED NO DISCOUNT, NOT EVEN ON THE ONE BAD TIRE. I DROVE TO A TIRE STORE 20 MILES AWAY AND PURCHASED A SET OF 4 TIRES FOR $300.00 WHEN THE ONLY PRICE OFFERED BY WALMART WAS $417.68 I STILL THINK WALMART OWES ME THE PRICE OF THE ONE TIRE THAT CAME IN FINE BUT ONE MILE AFTER SERVICE WAS ON ROADSIDE THREE HOURS. I have always been a loyal customer and spend $10,000.00 to $15,000.00 per year here. BUT RIGHT NOW FOOD LION AND K MART ARE MOVING TOO THE TOP OF MY SPENDING LIST. Please resolve this issue so the next valued customer does not suffer as I have.

THANK YOU
JERRY M. De FORE
Former Customer ?????
     
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trmn8r on 2012-06-24:
There would be no reason for the sidewall to be affected unless it was driven into something, but do you have evidence that it was while at WallsMart?

I wouldn't have the "technicians" at WallsMart empty my ashtray, let alone anything that requires a wrench. My purchases tally to less than $100 per year. I hate that store.
Tezrien on 2012-06-24:
Without video evidence there is no way you can hold Wal-mart responsible for this. As you stated it happened 1 mile or so from the store. ANYTHING could have popped up off the road and cut your sidewall.
TLSmith on 2012-06-24:
trmn8r: "My purchases tally to less than $100 per year I hate that store" Quick Question. Why do you shop at Walmart if you hate it so much?
MRM on 2012-06-24:
I love my Walmart!
trmn8r on 2012-06-24:
TLSmith, what is more important is that I take the overwhelming majority of my consumer $$$ elsewhere.
GenuineNerd on 2012-06-24:
Were the tires originally purchased at Walmart? If road hazard coverage was purchased along with the tires, the rotation should be free. But being near closing time for the tire and lube department (I have been to Walmart TLE's where they won't take any more new customers after 6:00 PM), maybe their "techs" did a rush job. If it was a Walmart tire (such as a Goodyear Viva 2 or a Douglas Xtra-Trac), they owe you a new tire. Still, even if the tires didn't come from Walmart, they need to make some kind of adjustment.
TLSmith on 2012-06-24:
trmn8r: You still didn't answer the question, Why shop anywhere that you hate so much? Why even go in there at all?
clutzycook on 2012-06-24:
Because sometimes you are desperate for something and they're the only ones who carry it.
bstang on 2012-09-29:
The following Walmarts- Wolfchace Bartlett Tn. Austin Pea hwy. Memphis Tn. and Germantown Tn.
The People like management hasn't a clue how to treat you or know how to work on your car. The way over torque your wheel lugs streaching my threads. One of mine poped and knocked my hub cap off my truck. Now I watch them all. They also get in your clean car with oil grease dirt and black shop dust from the floors all over them, they are lazy and refuse to use the plastic to cover the seats. One guy was so huge and nasty I refused to let him rub out and dirty my truck interior I just pai 150.00 to have cleaned. After these last three buys of 1000.00 in 1 month two cars later ,I'll never go back to Wally World Tire and let me cost you more for using us. Not trained. I bought my tires this time and had a small shop put them on over on Summer ave. Memphis
cc on 2012-12-12:
They probably didn't want to do the rotation because the tire was in bad shape and knew you would blame them if something happened to it.
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Does anybody stock anything anymore??
Posted by on
Rating: 2/51
ALGONQUIN, ILLINOIS -- I know, I'm a glutton for punishment, it seems. Last night Baby Clutzy and I headed there to finish up our bi-weekly grocery run. It was about 4:45pm when we arrived and it was 5:30pm when we left, just to give you an idea of the time of day we were there. First of all, they were out of the Oscar Mayer preservative-free turkey hot dogs (Baby C's favorite). OK, fine, I substituted with regular turkey dogs (just this once won't hurt). Next, there was no lemonade powder. At all. Fine. I grabbed a container of Tang. Next, they had no Purex fabric softener for sensative skin (remember, Baby C deux is due in the next month, so I've already made the necessary transition). OK, I found some Downey free and clear. Finally, they were out of both size 6 and size 1 diapers in ALL brands! What on earth?! There's no substitute for those, obviously. That was the straw the broke the camel's back. I went to the check out and I asked the cashier to speak with a manager. All I got from the manager was a half hearted "sorry" and some lame excuse that the department managers do the ordering for their departments. I said that I didn't care about the ordering, I cared about the stocking, and apparently a minimum of 3 department managers weren't doing their jobs. She said she'd look into it (yeah, let me hold my breath). Then, when all that was said and done (this exchange all took place while the cashier was still checking out my stuff), the cashier had the audacity to ask me if I wanted to apply for a Walmart CC. I told her H*** no and walked out.

I do plan on letting corporate know that they've lost quite a bit of money from me when it comes to buying diapers and other items for both my new baby and the new babies of several friends, for whom I'll be buying gifts and diaper cake making supplies. This is poor behavior, even for Walmart.
     
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Kris10 on 2012-03-30:
The 3 walmarts I've been to around here are usually like that. The only time I found one to be well stocked was when it was the 'grand opening' week for it. The next week, it sucked. I've since given up on Walmart too. This is not encouraging me to give them another chance.

Good review. Thanks for posting! :)
trmn8r on 2012-03-30:
I avoid this issue by avoiding WallsMart altogether.

There have been other complaints very similar to this one about WallsMart, and I believe I recall ordering is done remotely and not by the store. That's quite a system, evidently. Maybe if they receive enough complaints it will change.
Darrell27 on 2012-03-30:
I concur. Walmart, even though they claim to have "one stop shopping" they always seem to be out of items that both my wife and I buy on a regular basis. We still shop @ Walmart, but actually drive over 125 miles to a larger one. Our local WM is only 25 miles away, but customer service is terrible and the attitudes of the workers is ridiculous. WM will never change.
madconsumer on 2012-03-30:
I have found sometimes at my local walmart, they are out of stock on popular items. then in a couple of days, stock is back on the shelves.
clutzycook on 2012-03-30:
I'm usually quite forgiving of them being out of stock of certain items from time to time, but it was the sheer number of items that were out, spread over such a wide swath of the store that irritated me. Then to be out of TWO sizes of diapers in EVERY BRAND? That's unacceptable.
madconsumer on 2012-03-30:
also walmart is at the mercy of their suppliers.
ontario_girl on 2012-03-30:
Same issue here, Clutzy. Our local Wal-Mart is forever running out of product and when you ask them about it, they say the night shift stocks. Fair enough. Visit at 9 in the morning and still nothing is stocked. When asked, you are greeted with a blank stare and a shrug. I feel your pain.
clutzycook on 2012-03-30:
Well, I sent a message to corporate, so we'll see if that gets a response. I played up the "9 months pregnant" bit a little, but you got to play the cards you're dealt, I guess. :)
Alain on 2012-03-31:
We haven't been to Walmart in a while. Doesn't look like we'll be bothering to go anytime soon, either!
rosalina on 2012-04-04:
twice in same week,my favorite items are out of stock,even their own brand. is this on purpose?
Dorothy L Johnson on 2012-04-16:
at some walmarts no one in fabric, I rang the bell two times at 4:45pm and 5:08pm, no help, no phone for the customer, big boxes not done, no one around
The Triplets boy boy girl on 2012-04-21:
"twice in same week,my favorite items are out of stock,even their own brand. is this on purpose"

Of course it is I know because I heard the conversation between the manager and the employee.

Manager : I just saw Roealina's car coming in the parking lot, you know how she always wants Hersey's Chocolates, Peppermint patties and Great Value Milk, let's hide it in the stockroom before she enters the store just to annoy the heck out of her.

Employee: Sure thing boss.
jmk on 2012-04-21:
It's the "new" program they have in place - for about 3 or 4 years now! It's supposed to help with keeping things ordered to they don't have to manually order the item and then the system would "pick" the item that needs to be restocked - that part usually works the part that doesn't is the part of lack of help because of the new system. Walmart has cut back on many of their employees and it has hurt both the consumer and the employee. Remember when you would walk through one of their stores and you would be bombarded by "How may I help you" or "Is there something I can help you find" but now your first employee contact is probably the cashier? Walmart is all about saving money for themselves and not the consumer!
Why do i bother on 2012-05-20:
I came up with a list of things to say to this, but it just made me hate shoppers more -.- I mean, you hate walmart, we hate walmart, but its when you hate us for working at walmart that gets me. I'm a person, not walmat, I cannot contol everything just becase I work there.
1. department manager with one person for 2 to 3 departments that have been made into “1 department”. Not enough people to help and work at the same time.
2. Too much work for as said one person to do plus front end dragging only person away to play register for whom knows how long.
3. If I work in one area, I’m not working the entire store, its not like I'm doing nothing and can wonder around the store, we do get in trouble for not being in our area.
4. Oh wait, its because everyone loves to hate walmart
5. Most of the problems are the customers constantly stealing (EVERYTHING) causing our on hands to be off and non orderable
6. That thing we scan with, will never tell the time or date of when an item will come in, yeah, its a mystery for us too and we're tired of hearing your complaining.
7. my name is not Miiiiiisssss, hey you, walmart person or dog whistle.
8. if I’m standing in front of shampoo, why would I work in the grocery part of the store.
9. some common sense would be nice, I mean when you think about it, wouldn’t Band-Aids be in the pharmacy and not with the toys? duh.

10. after all of your complaints, you forget to see us as people , so, therefore we will act that way. at this point, losing your business has saved us having to deal with you. which would be nice if more would follow suit, after all, we're walmart, we can have at any moment, another person replace you.
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Walmart is just Cheap!
Posted by on
BROOKLYN, OHIO -- The staff at the Tire & Lube Express at the Wal-Mart lost my key bunch, did not let me know about it for a long time, made me wait for more than 3 hours and 15 minutes at the store as opposed to the promised 90 minutes wait, and then offered me a 'solution' that I should go home and forget about the bunch!
I entered the store at 9:35 am. After a short wait, my problem was registered and my key-bunch was taken from me. I was told that my car would be ready in about 90 minutes. When 90 minutes passed and I did not hear from them, I went to the reception to inquire about it, I heard them talking among themselves about some car's keys being lost. When I talked to them, they told me that they were unable to locate my car keys.
I experienced the worst kind of customer service in the following 90 minutes.
1. I was kept in the dark about whether the keys have been found or not, or how long I might have to wait.
2. I was not offered any word of apology.
3. I was getting a severe headache from the mental stress and for having an empty stomach for a long time. My knees were hurting because I had to stand there most of the time since not adequate seating has been provided in that area.
4. I was feeling dizzy from not having any food for a long time. So I asked them to give me a 'pager' so that I can go inside the store and have some food. Within one minute of my leaving the reception area, they paged me back to offer a ridiculous solution. They told me that I should go back home, bring the spare key, get the service done, and just go back. At most they would make a duplicate key for me for the car. They did not offer me any ride home. They would not make duplicates of the other four keys in the bunch. And they offered NOTHING more than that, NOT EVEN A WORD OF APOLOGY!
5. When they finally found the keys and got the service done, they offered me $10 in compensation!!
6. My ordeal finally ended at 12:52. I had to wait 3 hours and 15 minutes as opposed to the 90 minutes originally promised, got home with a severe headache, and had to eaither reschedule or cancel my activities for the day.
I have never before experienced such cheap and unprofessional customer service.
     
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Starlord on 2011-11-06:
This is the reason that when our Dodge truck is being serviced, they get the truck key (not the RKE one). It is not the wisest idea to leave your house keys and others with your vehicle. Simple security awareness would tell you that they have your vehicle, your keys, and your address. They also have a key duplicating machine. It is possible to make a duplicate key, send you a pair of tickets to a movie or a gift certificate for a restaurant, and then clean you out. You simply must be more security conscious.
SIGH on 2011-11-06:
Why are you blaming the victim?
DebtorBasher on 2011-11-06:
I agree with Starlord, I have a spare key for my car and it's on a keychain with no other keys and that's what the garage or service people get.

I went to that location ONE time for a tire. I had no other choice on a Sunday, and I was so miserable waiting. We were there for about four and a half hours. Not that they were crowded, though there were other people there, but they were SO slow. I never, ever, ever went there again and have no plans on it. And you're right about the lack of seating, I stood most of those four hours because I left the seats for elderly people who came in. I don't even go there to shop because there's never any parking spaces and many times, I just ended up circling the lot until I just got fed up and left. I hate that store at that location. Now, I go to the one next to Parmatown Mall (to shop, not for any car service)..it's sooooo much better there.
Skye on 2011-11-06:
You're absolutely correct OP, Walmart is cheap, and the cheap comes out expensive.

I've not shopped at Walmart in years, and when I did shop there, I certainly would never ever leave any of my vehicles for service with them.

GenuineNerd on 2011-11-06:
I understand that sometimes, waits for auto service at Walmart can be long, especially if it is busy. But there is no excuse for losing keys...the keys should have been kept with the clipboard. I am also familiar with that Walmart. They once had an on-site McDonald's, but it closed a few years ago. It wasn't replaced with a Subway, like at other Walmarts in the Cleveland area...but if you don't mind walking, there is a McDonald's, a Burger King, a Perkins, an IHOP, a Chipotle, a Cracker Barrel, a Steak & Shake, and a few other restaurants within 1/2 mile of that Walmart. As for the Parmatown walmart, they closed their Tire and Lube department several months ago, although the store itself remains open. North Olmsted and Strongsville never had TLE departments; the only other TLE on the west side is the Walmart at Steelyard Commons. Still, after I lost 3 quarts of oil when Walmart's TLE staff didn't put the oil filter on tight enough (I was able to catch it, tighten the oil filter, and top off the oil the moment the oil light went on), I haven't been using them for oil changes, preferring Lube Stop or Valvoline. Sure they cost more, but at least I'm watching my car being worked on, and I'm out of there in 10-15 minutes.
DebtorBasher on 2011-11-06:
I agree Nerd, the Brookpark/Tiedman area does have a lot of restaurants. I'm sure you've seen on the news, earlier this year that Walmart's parking lot that was flooded...what a mess that was!
GenuineNerd on 2011-11-06:
I also keep my car keys, my house keys, and my work keys on three separate key rings. And I keep an extra house key and car key in my wallet (although I do have to eventually get a car key made, since mine is the expensive computer-chip type of key that only a dealer or certified locksmith can duplicate.)
CowboyFan on 2011-11-07:
I have my house, office and other keys on one ring. Then I have my car key with opener transponder on another little ring. I take the little ring of car keys and slide it on the bigger house key ring. That way all my keys are together, but if I need to give my car key up, I can just take the little ring off and keep my house keys.
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Tire center not even good for an oil change
Posted by on
I went to the tire center at Wal-mart store # 1006 for a standard oil change. When I walked to the counter the clerk was very busy with a conversation she was in with two coworkers and refused to acknowledge me until she finished. Then, as she was getting my info, she kept interrupting me to speak with them. Finally I handed over my keys and watched to see them pull my car up. After that, I walked around for about 15 minutes when I heard my name over the intercom. I thought, that was fast! No such luck. The rude cashier proceeded to tell me that my oil couldn't be changed because a light was on or something. She actually said "or something" and attempted to give me back my keys. I told her that statement didn't make sense so she went and got the mechanic. He explained that there was a light on in my car saying "check engine oil.". I told him yes there was, that's why I brought it in. He said the light indicated that I didn't have any oil in my car. He said the oil was so low there was none on the dipstick and that I probably had an oil leak. I told him that was very odd since I'd seen no e oden e of an oil leak and asked him why couldn't he help me. According to mr mechanic there is some sort of liability issue since my car was in such a bad state. A nearby customer suggested the mechanic at least put some oil in for me so I could get to another garage. The mechanic ignored the customer and said I needed to take my vehicle elsewhere. The mechanic suggested a local oil change place so off I went. Upon arriving at the new place I told the staff what Wal-Mart did and how they said my car was oil bankrupt. The owner didn't think much of this and said all I would've had to do was sign a release for them. Anyway a few minutes later the mechanic at the new place came in and said he just wanted to let me know that my car was full of oil, it just needed to be changed. No one there could figure out why the genius at Wal-Mart decided it was too empty to work on. I can only suppose that the very terrifying little light in my car caused so much anxiety for the WM mechanic that he freaked out and lost all of his sensibilities. I guess he lied about checking the oil so he wouldn't look so lame, I'm not sure. Moral of the story, there are competent workers at Wal-Mart, but you have to look high and low to find them. The rude one and the liar have sealed the deal for me. No more mechanic work from Wal-Mart!!
     
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trmn8r on 2011-08-31:
I would not take a toy car to WalMart to have it looked at.

Evidently this car is new to you, and you did not know what the "Check Engine Oil" light meant either, or you could have instructed the mechanic accordingly.

It sounds like the mechanic did lie about checking the oil, which isn't right at all. About what I would expect at WM.

I don't know of any car that has a "low oil" sensor, just pressure. My motorcycle has one though. The car manufacturer should have made that indicator "Change Oil" in my opinion.
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Uneducated employ's will cost YOU money not Wal mart
Posted by on
HUNTSVILLE, TEXAS -- I sold our lake house below Tyler Texas and was bring home my bass boat. I knew the tires were old but had a spare and it was on a Sunday so decided to go for it. I got about 20 miles outside of Huntsville Texas when the driver side trailer tire blew out. I removed my little suburban jack changed the tire and was on my way again but was very nervous as the other tire on the other side it was as old as the one that blew out and if it went I would be stranded and again Sunday after noon. I still had about 100 miles to go before I reached home and was coming into Huntsville Texas used my iPhone and found a location for Wal Mart and decided not to take a chance on the tire not blowing so I went over to Wal Mart. I pulled in with my 18' bass boat, two wheel trailer, into the tire lane and their employ came out and asked what he could do I replied put me two new tires on my boat trailer. He responded that Wal Mart did not have a jack big enough to lift my trailer. I raised my trunk lid and showed him my little screw jack that came with my suburban and said use this. They also had floor jacks sitting every where in their tire shop. He informed me that they could not do that as it was against their policy to change trailer tires. Thought it strange but they have no authority to over ride wal marts polices so I asked would he at least put a tire on the rim that the other tire blew out on. He said yes if I handed it to him and all he had to do was mount a tire on the rim and hand it back to me this at least gave me a spare to make the next 80 miles. They put the tire on and I paid him and left and did make it home. Next day took the other tire of off the other side went to Wal Mart and told them I wanted a tire just like the one I bought from Huntsville and had the tire with me. They laughed at me and said did I not know that they could not put a car tire on a trailer I replied just match the one there that I got from ya'lls other store in Huntsville they replied no this is a car tire not a trailer tire. Then why did Huntsville put a car tire on my trailer rim and their response was we have no idea unless he was just not educated on tires. Because of that Wal Mart would not touch or sell me trailer tires and I asked being this is Wal Mart I cannot buy trailer tires from you and you give me credit for the car tire I was sold in Huntsville Their reply was go take it up with Wal Mart in Huntsville. HunsTVille is 80 miles from here 160 miles round trip why can't you do it the manager came out and said no go to Huntsville we want nothing to do with this. I went to another company and bought 2 new trailer tires and have a brand new douglas 215 70r 14 tire that I paid $74.00 for laying on my garage floor. I called Wal Mart in Huntsville their response was we will talk to the Wal Mart in your area and ask if they will do the refund but the Wal Mart in my area refused and now I have to drive 180 miles to return a $74.00 tire which I will not do as It will probably be a hassle when and if I go to Huntsville for the exchange. Wal Mart used to be a reputable store but not anymore I have told all my neighbors about this and have instructed my wife, 3 daughters, grandchildren do not do business with Wal Mart. I know losing my business will never ever phase them at all they are too large and too strong but if enough does it will start to show.

Paul Rushing
     
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Skye on 2010-12-27:
Yes, anything to do with the auto mechanic department in Walmart, will end up costing you.
clutzycook on 2010-12-27:
Look at it this way. You needed a tire to get home on. Walmart provided. Sure it's the wrong type of tire, but it got you to where you needed to go. Now, if the same situation arises, you'll have an extra one to at least tide you over to the nearest tire place that DOES sell trailer tires.
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Wal-Mart Tire And Lube Broke A Hose Of My Car While During An Oil Change
Posted by on
CHANDLER, ARIZONA -- On August 25th 2010 I brought my car to Walmart Tire and Lube Store #2671 1175 S Arizona Ave, Chandler AZ. Besides the oil change I asked them to change the oil filter the air filter and to also change 2 tires, balance them. I want to clarify that my car was in perfect conditions before I brought it to Walmart. After around 2 hours they spent working on my car they called me saying it was ready. I picked it up around 5pm and drove home, on my way though, the light of the coolant on the front console start flashing but as I lived 30 minutes from the store and I was almost arriving my place I decided not to return to the store immediately but to go home, call them and ask them what did they do with my car.

After waiting long minutes on an automatic machine I finally could talk with the person in charge of the Tire and Lube store. He told me they just did what I asked them to do and that they didn't mess with the coolant system at all. As the store was closing soon the asked me to go the next day to have my car checked. That afternoon after visual inspection under the hood I could see that the coolant liquid was lower than usual.

The next day in the morning I opened the hood again just to find out no coolant at all! Obviously there was a leak somewhere. I didn't risk it to go all the way to Walmart, so I went around the corner to BigOTires where they found out that the upper radiator hose which connects the coolant with the radiator was broken and worst that it had been glued to provide a temporally solution. I went mad and after paying 226.77 dollars for replacing the broken hose and adding new coolant, I went to Walmart and put a claim, complaining on Walmart broking the upper radiator hose, gluing it to provide a temporally solution and not telling me what happened, risking the life of my car's motor, not to mention my own life as this incident could lead to a sudden accident on the highway.
The weird misbehavior of Walmart didn't end up there. I put a claim on August 26th 2010 and the person in charge, I believe his name is [no names please], told me that I should receive shortly a letter from Claims Management. After two weeks I went back to Walmart and complaint about my claim and that I didn't receive, nor heard about it in 2 weeks. The person in charge checked the claim and just told me "I don't know why but something happened and it didn't go through, let me try it again". I stayed calm and just told them to please understand my situation the car was working perfectly before the oil change, the person changing the oil, the oil filter and air filter may had stepped badly on the hose and after breaking it tried to glue it. Anyway, the claim went through this time and after a couple of days I received a letter on September 9th from [snip] from "CMI, Claims Management, inc. Respect Service Excellence". He took my case and told me he would ask Walmart for the video of that day and revise it for any weird behavior of the workers under the hood. On October 8th I received another letter from CMI from the case manager [snip], saying that a decision concerning my claim had been taken. I called him and he just limited his time to tell me that my car was already 10 years old and that that could happened by chance. He added that he didn't need to ask for the video and just limited to ask Walmart for a report on the case. I tried to make my point on the fact that it is really suspicious that the car has been working perfectly and just after an oil change the radiator hose is broken, appeared to be glued and specially that "no way" I could have been driving the car in that conditions over to Walmart in the first instance. No positive answer regarding my claim came from [snip] who stopped listening to my complains and in an impolite and unprofessional way tried to get rid of me on the phone by saying a couple of times "This conversation is over".

Now, the only thing that is left to me is to advice everyone out there to stop buying at Walmart, not only for the bad quality of the products and services but also for the irresponsible behavior they show everyday to their customers, I am not alone there are plenty of this type of cases complaining against Walmart, I just wish I had listened to them before.
     
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Anonymous on 2010-11-29:
It is too bad that they may have broken the hose. however the repair shop that replaced the hose took you for quite a ride for the price of replacing a hose.
trmn8r on 2010-11-29:
I have never heard of gluing a radiator hose. That makes no sense at all. Honestly, I wouldn't have WalMart Auto top off the air in my tires. I don't shop there in the first place.

I think this is a very expensive learning lesson for you. If WalMart didn't make good on what appears to be an obvious error on the part of their employee, you don't want to shop there.
Starlord on 2010-11-29:
I agree with mrvw. How in the blue Suzie can someone STEP on the coolant reservoir hose and break it? This would never cause an accident, as the reservoir stores overflow from the radiator, and the level fluctuates, depending on the temperature of the engine coolan, but an empty reservoir will not cause an accident of any kind. There is no way that the repair of the resrvoir hose and replacemtn of, at most, a half gallon of coolant shoud cost $226. your complaint should really be against the people who socked it to you on the repair. Also, a ten-year old or older car in Arizona, you are lucky to even still have the coolant reservoir. I know, because I once worked as a mechanic in Arizona.
jnavarro on 2010-11-30:
Thank you all for your comments. I just want to add that they had to replace a long hose that goes from the coolant reservoir to the radiator. They told me that it was difficult to get (which I believe as some accessories from Volkswagen are not common in the US), and sincerely, at that point I really needed to get out of the problem whatever the price. So, the $226 for the new hose, the new coolant and the hand work was expensive but needed. I agree my car is already 10 years old but is in very good conditions and has had every maintenance needed. I don't think that the hose was about to break but that when they were to change the oil filter the hose was on the way and they probably missed to stick it out or pulled to hard the oil filter hitting the part that connects the hose to the radiator... who knows, the fact is that my car was in perfect shape before Wal-mart and without coolant and a broken hose after Wal-mart. I learned my lesson, now I don't stop there at all, not even if it is the only place open or selling what I need. I hate Wal-mart.
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Tire lube express
Posted by on
My daughter took her car to our local Wal-mart to have her oil changed, She shopped while waiting on it, soon they called her to come get her car, she drove it home, which is 5 or 6 miles from Wal-mart, then drove it to school the next morning, which is maybe 2 miles from our home. That afternoon she got in it to come home and water started going every were, so we knew a hose had busted. So it was a few days before I got my mechanic to come check on it, after all it was in a safe spot at the high school. when he came I meet him there. he started it and my god it was knocking so bad and smoking it was unreal. he told me there was no oil in the car, I told him she had just had it changed a few days ago. sure enough when he pulled the dip stick out NO OIL was even on it. he added oil to start it to see were the water was coming from, and yes it was a hose. but it did not explain were the oil was. I called the Wal-mart and a manager came out took pic's and looked under the can. and sure enough no oil under the car. no oil on the filter and the oil plug was OK. He said he would file a complaint with the home office. well after a month or more I called the home office. and they said they had closed the case due to no one responding to their calls, well they were calling a child's phone #1. and the manager failed to give them My number that I had given to him. so my daughter had no clue what it was all about no message was left and when she would call back it said this office is closed. When I got to speak to larry today he said Wal-mart was not responsible, that it not having no water must have blown the oil out. LOL, I was like I have driven many years and never have I drove a car that over heated that it blow the oil out. He said he had video showing the mechanic had put oil in the car. I ask to see the video, He refused. he said it was the property of Wal-mart store. So he said at my expense I could have the car towed to a mechanic shop, and have them call him with a report on what they think cause the problem to began with, I'll NEVER SHOP ANOTHER WAL-MART. I will take it to a mechanic, and I will have it seen to and have them call Wal-mart. But I sure doubt they will do anything about their mistake. They want you to spend your hard earned money at their store's and buy all your wants and needs their, but they sure don't want to own up to any thing they do wrong to you.
     
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MRM on 2010-09-22:
No OIL! AHHHHH!
MRM on 2010-09-22:
My fellow M3C, I would like to recite the following:

if you are an abled body person, go to Youtube and watch an instructional video in changing your own oil. You, too, can change your own oil without relying on a stranger destroying your car.
MRM on 2010-09-22:
If you highly value your vehicle and if you would like your vehicle to give you a ride for a very long time, then I highly recommend to change your own oil.
Anonymous on 2010-09-22:
Where will you recycle the oil? It's not worth the time and money. IMO
MRM on 2010-09-22:
You can recycle old oil at Pep Boys, Autozone, or Advance Auto. You can get 5 quarts Quaker oil and oil filter for $13.00.
werelucky on 2010-09-22:
Good luck fighting the evil empire. Like other have said, it's not that hard to change your own oil.
Anonymous on 2010-09-22:
The last time I did it I never could get the plug screwed on tight enough to stop the leak. Good to know but no thanks.
MRM on 2010-09-22:
Well at least you tried and I applaud you for that. Next time apply RTV around the cap of the plug and the leak will stop.
Anonymous on 2010-09-22:
RTV? Is that a thread seal or a type of Plumber's tape?
unhappy999 on 2010-09-22:
You are better off taking your car to local mechanic that you can trust instead of to Walmart where you don't know who will be working on your car of what kind (if any) experience they have. I've never heard of oil problem causing water problem or vice-versa. It sounds like you have 2 different problems. Isn't the oil light supposed to come on to alert you to low oil and the temp light if you have an overheating problem? A water hose can spring a leak anytime. What did the mechanic say? If your "child" (your words) can not handle phone calls, then why did she take it to Walmart for the oil change? I'm sure they must have said that it was Walmart calling and she knew the car was broken supposedly because of Walmart, I don't know why she didn't tell you they were trying to contact you.
Anonymous on 2010-09-23:
I always check my oil level before I leave. Id advise you do the same for now on. They got kids working there for probably 8 bucks an hour. So you can't expect much.
ok4now on 2010-10-04:
Not to change the subject but I went to BJ's in two different states with two different cars for new tires. Both locations failed to securely tighten the lug nuts almost causing the wheel to fall off. The lesson learned was you don't go to Walmart & wholesale clubs employing incompetent poorly trained people to service your car.
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Power Steering fluid in the Brake System
Posted by on
WINCHESTER, KENTUCKY -- My car was serviced at Wal-Mart in April 2007. Several weeks later, the brakes seemed spongy and unresponsive, especially under heavy braking. There were a few instances in which accidents were narrowly avoided. Once the brakes developed a noise in the right front portion of the car, I immediately had the car serviced by a qualified mechanic. Dan, a master mechanic worked on the car and inquired about the car’s last service appointment, because the brake fluid was contaminated with power steering fluid. I knew the last service was at Wal-Mart and once I located the receipt I proceeded to the Wal-Mart location in Winchester KY. I was unable to speak with the store manager and settled for the Assistant manager, Brad. I discussed the situation with Brad and he was unsure how to handle the situation and told me that management would be in contact. I told Brad that if any items related to the repair needed to be retained it would have to be done immediately, because the mechanic had to retrieve the items (i.e., the master cylinder was turned in due to a core charge, the fluid had to be isolated, etc). Brad told me that there was no need to retain the replaced automotive parts and/or fluid.

Not satisfied with the manner in which my complaint was being handled, I called the district manager, David, as soon as I returned home. His assistant would not allow me to speak with David, but informed me that my contact information and complaint would be forwarded to James, the district manager of the Automotive Department at Wal-Mart. David’s assistant told me that James would call later that day or early the next day. After my patience was exhausted, I emailed customer support at WalMart.com and finally received a call from James. He told me “that there was no possible way the mechanic could have made this mistake, because the mechanic had been doing the job for 10 years and besides that, Wal-Mart does not check brake fluid”. I informed him that other mechanics have made this mistake and wondered how Wal-Mart’s automotive department was above making any mistakes. He informed me that my only recourse was to fill out an insurance claim and provide the insurance company with the contaminated brake fluid so it could be examined and tested. I informed him that the contaminated brake fluid needed to be isolated and retained yesterday and his management team was aware of this fact. In addition, I informed him that I was told not to worry about retaining the contaminated fluid. He replied by saying, “I’m sorry about what you were told, but the insurance company needs to test the fluid. Without the fluid there is nothing that can be done.” Understanding that James was of no assistance, I asked for the Regional manager’s contact information. James told me “that he was not going to give me that information”.

In order to contact a member of management to hear my concern, I researched the information on the Internet and found several email address for corporate officers and the board of directors. I emailed corporate and several days later Scott contacted me and I reiterated my complaint. He requested the repair bill and I immediately went to UPS store and had the repair bill faxed to him. After review, Scott returned my call and told me that without “the master cylinder and contaminated fluid, there was nothing that could be done because the insurance company needs to test the fluid”. He also inferred that if Wal-Mart assumed responsibility for their mistake they could be held liable for future claims if the brakes malfunctioned again.

The service rendered by Wal-Mart was done incorrectly and caused severe damage to the braking system of my car. There was negligence on the part of Wal-Mart via the improper utilization of resources. The day my car was serviced, Wal-Mart was under-staffed in the automotive department; this is evident and recorded on the receipt for service. On the bottom right corner of the receipt there are 4 distinct positions required to service my car (see attached receipt). Roy is listed as fulfilling the duties and responsibilities for 3 of the positions. In doing so, I believe Roy was not taking the proper precautions and inadvertently put power steering fluid into my brake system. Other qualified technicians have made this mistake and I see no reason why Roy could not have made the same mistake (see attached forum posting). Wal-Mart management is not taking responsibility for their negligence because I cannot provide 100% proof that they are responsible for the damages. However, Wal-Mart employee Roy was the only person under the hood of my car since it was serviced at Valvoline in October 2006. In addition, when the car was serviced at Valvoline, I was in the bay, along with the manager, and I am certain that Valvoline did not cause this problem. Moreover, I would have noticed brake problems sooner. In addition, neither me nor my wife serviced the car in any manner within this time frame (or ever, actually, we pay to have automotive repairs done).
     
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Anonymous on 2007-07-18:
Well written review, and it goes to show that Wal-Mart assumes no responsibility for anything they do. I hope you learned your lesson to never take your vehicles to one again for service. Too bad you didn't keep the master cylinder and the contaminated fluid, I would have liked to hear how they would have responded had you been able to provide the 100% proof that they were responsible for the damages.
Starlord on 2007-07-18:
Typical of Wal-Mart refusing to take responsibility for their screw-ups. My wife slipped and fell on very slick concrete at the old store in Casa Grande, and hurt herself. It was raining, and why WM had chosen to have that slick concrete put in is beyond me. Wal-Mart's insurance and the store manager denied the claim, and the store manager even said it was my wife's fault. This has been quite3 some time ago, which just goes to show that they have not gotten any better.
cadydid on 2007-07-18:
While I agree Wal-Mart does not take responsibility nearly as much as they should,and the TLE is the major contributor to this. But what they told you is correct. They are not supposed to touch the brake fluid because it is so easliy contaminated. I know from experience anything is possible back there. Heck, they broke the hood latch on my car because they dropped the hood down from a full open position and I worked there ! Try getting them to take responsibility when you work there is even harder !

In response to your statement about 4 separate positions to service your car,there is supposed to be an upper bay tech and lower bay tech, and 2 more postions that I can not think of because it's been about 6 years since I worked there. The two most important ones are the ones I talked about. There is supposed to be a different person on each of those, but as you said, they were under staffed. Which by the way is not uncommon. I can't tell you how many times I had to work the oil saide by myself.

I think your only recourse is to take them to small claims court. The best scenario would be to have the qualified mechanic there. If not possible, at least a notarized staement from him stating his position on this. I wish you the best of luck .
lobo65 on 2007-07-18:
I stopped taking my car to them years ago. Most of their techs were incompetent.
SarahinFlorida on 2007-07-18:
I'm not a fan of Wallyworld. I don't care how much money I would save, I'm not walking in their store and would never turn over my vehicle. Nuff said... ;)
poppapia on 2007-07-18:
While I detest WalMart, without proof, there is no way to prove that they made the mistake. Also, your statement that after the WalMart service you took your car to a qualified mechanic shows you finally made a wise decision in regards to your car's service.
Ponie on 2007-07-18:
While I am a frequent Wal*Mart shopperI would no sooner take my car to them for service than I'd go to an electrician for a root canal.
flipinsweetgrl on 2010-10-12:
I completely understand where you are coming from I had my oil changed in June 2010 at a walmart in Rapid City south Dakota and they got MOTOR OIL in my BRAKE FLUID!!!! If they claim to 'check all fluids' how is someone stating they don't check brake fluid... my fix is at least $2400.00 and that is parts only. I got in a car accident because my brakes stoped working because oil got in them... my 18 month old daughter was asleep in the back seat!!! I am also 3 months pregnant with twins... if they deny my claim (I have 100% proof) I will sue them for damage of the car, mechanical neglagence, personal grief and stress put on my children from me being 12 weeks gestation with a high-risk pregnancy in the meantime if I have to I will get another car I have to get a mini van anyway because with these two I will have 5 kids
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Oil Change Gone Bad part II November 2005
Posted by on
MILPITAS, CALIFORNIA -- I mentioned part II is because someone posted something about his/her experience with the oil change. In all honesty, this is the first time that WalMart employees have ticked me off on a simple oil change. I went to WalMart for a routine oil change since they were among the lowest to charge for an oil change and this was the second time to have a vehicle serviced by them. The first time was my mom's car and went without a hitch. So I was confident that my SUV would have a quick and efficient oil change.

In the usual manner I queued in my SUV in line with other vehicles and I was then approached or rather I approached the so-called "greeter" who offered the usual sales hype of pay the extra $4 and you get the full service. Not unusual since I also work in the retail business and I just said a simple oil change will do please. I am very particular about my SUV even if it was a 1995 model and so I visibly viewed from a distance how they worked on my vehicle. My gut feel told me something was already wrong when a big young heavyweight was pushing and pulling something under the hood. Obviously the oil filter was "tight". Then again I calmed myself down knowing it may have been difficult to unscrew the filter.

After 20 minutes or so, the guy who started my SUV shouted at me asking if it was my SUV and I said "yes". He shouted back "is your oil pressure gauge working?" Uh-oh! I said yes, it was working when I left the car on queue. He shouted back "wait I will take out your vehicle and show you" and he drove it out of the bay and parked it in their lot. I approached my SUV and he showed me my oil pressure gauge was indeed not working. This really ticked me off since I knew for a fact it was working. He opened the hood for me and there I saw that the pressure gauge sensor was "cracked" and started cursing since the big young heavyweight working on my SUV might have accidentally hit it in the process of removing the oil filter. I asked for the manager who after a short wait approached us. I showed him the crack and he started by saying "what model is this SUV?" oh a '95 he started saying "well you know at the age of this vehicle and the proximity of the sensor to the engine/heat would have taken its toll (since the sensor is made up of steel and plastic). The young heavyweight joined in as he was called by the manager since he did work on the vehicle and confirmed that when he drove it to the bay he said "it was working".

Looking at the face of the manager, he was expecting the young heavyweight to say "no it was not working". Well dumb luck mister! The mechanic was honest to tell the truth. He then starts by saying that we will pay for the part and the labor as soon as I can present him with a receipt. I asked him to put that down in writing and he declined and that I just had to take his "word" that he would indeed reimburse me as soon as I could present a receipt. Now people tend to develop temporary amnesia for such incidents after 24 hours and am not one to make it pass. It was now 4PM and the repair shops close at 5PM. So off I went to Kragen and with "lady luck on my side" I was able to get the part and was able to find a shop at the very last minute with a kindly mechanic who did not charge me a cent for a 5-minute work which would have cost me $90 per hour (minimum charge) God bless his good heart (or perhaps he was too tired to write up a receipt.

In short I drove like mad without breaking any traffic rules and got to WalMart and I was paid for the part after waiting for 20 minutes (in cash) and had to sign a waiver. What really ticked me off was if the mechanic had done his job right, this would have not happened and I had not wasted 1 hour (mind you it was RUSH HOUR) running around just to get my SUV fixed. I wonder though if these so-called mechanics are "certified" knowing how cheap WalMart charges of oil change. Someone has got to look into whether or not WalMart is hiring non-certified mechanics. I just look at it as a "blessing for me" because if the sensor was indeed about to break down, well WalMart paid for my new sensor minus of course the hassle of buying the part and getting it fixed and at no cost for the labor to install the sensor.
     
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Anonymous on 2005-11-29:
By any chance is your SUV a Jeep???
Ponie on 2005-12-01:
'I am very particular about my SUV...' If this is so, why in the world would you take it to WalMart for service? Although I do a lot of shopping at WalMart, they couldn't PAY me to work on my Mustang..I'd probably have to shoot it after they're finished.
Dr. Jeecheroo on 2005-12-01:
I get my oil changed at Wal-Mart all the time and never have a problem.
RVRBOATKNG on 2005-12-01:
You should really be writing a letter of praise. Mistakes happen "anywhere". The guy was honest to admit it, you got free service at Kragen and got the place to refund you what you paid for the part. What else do you want? The mechanic probably lost his job over this and you were just a wee bit inconvienced. That's life. Be thankful for coming out on the better side of this situation.
x64 on 2006-08-11:
RVRBOATKNG is correct. Wal-Mart could have taken an Axe to your engine and not be liable, if you read the fine print. Any standard manager would have pointed out the terms you signed saying they weren't liable for any damages, but this guy actually paid for your part. Not to mention the technician was honest. Most technicians not only would have denied the harm, but wouldn't have even pointed it out to you in the first place.
mthakershi on 2007-01-17:
For most part their service is good. But, I took a Toyota Camry for (engine) oil change. The guy was checking oil level of the transmission. He didn't know where the engine oil rod was!
sickofbs on 2009-04-07:
FYI...all service technicians go through a strict training period with the service manager of the shop before they can work on a customer's vehicle unobserved. As in all job fields you get some bonehead every now and then but in this case it just so happened he was an honest bone head.
Manager on 2014-05-03:
Californians are something "special". Dealt with customers like this on a daily basis who brought in vehicles that were running on a prayer. Accidents happen and the associate owned up to it. We did everything right because I remember this incident. And no there was no expectation for the associate to be untruthful about breaking a fragile item located near the filter while attempting to remove the oil filter on a cold or overtightened filter. Californians due to the high cost of living and gas prices during that time drove high mileage vehicles (well above 200,000). In actuality, the technician, who was trained and certified should have, if the engine was warm. Declined the service. Any problems which could lead to liability on Walmart's behalf may result in no service. And yes, I did have a couple of ASE certified technicians although not required. We were number 2 in the company in the number of lubes performed out of over 3000 and I met my accident frequency expectation while lowering my trucking damage payouts to customer like this after having this unit for four months. I must also add that this customer had no complaints about how we handled the situation. He was reimbursed without incident.
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