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Wal-Mart Automotive Consumer Reviews - Page 2

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Wal-Mary TLE
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

COLUMBIA, MISSISSIPPI -- Went into the Wal-Mart TLE for a Tire Rotation and Balance and the tech told me I was the next car in line for the tire bay. They pulled a car out of one of the bays and got a different car and pulled it into the bay and started to working on it. I asked what was going on and they stated that that car was I front of me then they got done with that car and got another car and pulled it on the bay again not mine and starting to working on it. Again I was told that they were in front of me then finally about 1 1/2 hours later they get my car and it took them almost 45 minutes just to balance and rotate my tires. I haven't had any problems caused by Wal-Mart yet. It's just been the long wait times.

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Goodyear Viva Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIMI VALLEY, CALIFORNIA -- I wish I had read the reviews about this tires before. You see Goodyear and automatically you assume it is a quality tire... Not so... They made this specific tire for Walmart. My experience with this tires are the following: They make a loud noise at any speed, I went back to Walmart tire center and they rotate the tires, check the pressure but the result were the same. Same noise at any speed, there is nothing they can do about it. So in few word I`m stuck with them for now, and that`s my first and last experience with Walmart tires department.

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Goodyear Viva 2 Poor Quality
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DENVER, COLORADO -- I have a complaint about the Goodyear tires being sold to the consumer. I purchase tires at the local Walmart store here in Denver on Nov 17, 2017. Prior to the tires being brought I had a four wheel alignment done on the car in Aug 2017 and Jan 2018 from when took my car to the dealer for an oil change I being told the tires that Goodyear produce for Walmart and Sam's have a special mold which cheap material is being use so that the tire can be sold to the consumer for less money. I would advise not to buy any tires from Walmart unless you want to make a new purchase in 6 month or less.

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Is It Possible, In This Day And Age? (Walmart Wheel Balance Service)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NITRO, WEST VIRGINIA -- Took my car to Walmart today for wheel balance and rotate (free lifetime plan). Asked them (twice) to use sticky weights, to minimize damage to the aluminum wheels and to keep the weights more toward the center of the wheel. Came back, the tech had used bang-on weights, said “you hadn't told me” although the notation “sticky weights” was on the order. Nobody had even questioned it – even though the wheels had only sticky weights when I came in. At checkout they tried to charge me $40 plus tax, although the original invoice number was on the work order, designating free balancing. (I have to wonder how many people get caught in this?)

When I walked out to the car, which was a distance away from the service bays, it was *unlocked* (in this day and age?). Before leaving the lot I stopped to check my tire pressures; sure enough, they had rotated the wheels but hadn't adjusted the tire pressures (35 front, 33 rear on this model - it's on the driver's door panel). The invoice said they had checked the tire pressures at 32# front and rear; they couldn't have even touched them. So now I have to also question whether they actually rotated the wheels properly (front to back on this car) or torqued the lug nuts properly. I'm going to have a reputable tire center redo the job entirely; it will be worth the peace of mind.

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Battery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUMMERFIELD, FLORIDA -- Two years ago purchased a new automobile battery with a 100 percent 3 year guarantee. My battery has just gone dead after 2 years and 2 months. I tried to contact Walmart just to find out if they had a battery in stock to fit my 2013 Acura RDX. After dialing the department 4 times and waiting for 15 minutes the last time, I was advised that I could bring my car in, but that they were so busy they might not be able to get to my problem for several hours! Since my battery was almost dead, I had to buy a new one elsewhere!

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Tire Balance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAVANNAH, TENNESSEE -- Go for a two tire balance job, guys breaks my A-pillar handle (tried to deny he did it and blame the handle) but the manager said, "go get the part and bring a receipt" and they'll reimburse me. I bought a used part from a salvage yard and replace it myself and when I take the receipt back, the female manager acted difficult like it was her money and made me wait almost an hour to finally pay me. The main issue was they balanced the rear tires instead of the front like I originally asked! I asked if she could do something about it and she said they were just too busy (even though there was only one car in a bay).

So in summary, I paid for a job that wasn't done and had to go buy and replace a part upfront to get reimbursement later. Now their computer doesn't reflect they owe me two tires balanced free! Mary is the one who has input requested jobs wrong MULTIPLE times for me, no telling how many other people get screwed there on a daily basis!

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Getting Two New Tires. 01/01/2018
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURG, KANSAS -- It took 4 hours to get truck in and change 2 new tires. It took their Tech 2 hours to do the job and I had to stop him from doing wrong tire. He would work for about 2 min. and then walk around for 10 min. and then go back to work. There was many people with same problem with service that day. One man was there with his truck in shop for 5 hours to fix 1 flat tire. And manager just said they were very busy. But we said, "Look at your workers. They're just standing around all the time" while we were talking to him.

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Oil Change
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Rating: 1/51

CANNONSBURG, KENTUCKY -- Had my oil change at Walmart on October 31. November 6 I stopped and got gas. Started my car heard a noise under the hood so I check under the hood. My dipstick was blowed out of the tube. So I check my oil got about 5 or 6 quarts. Too much oil in it. Contacted Walmart manager with pictures of the oil on the dipstick how far past full it was. I was told by that manager to drive my car in and they would redo the oil change so on November 7 I started to Walmart and motor locked up. I am now fighting with Walmart insurance company to get my car fixed (DO NOT GET ANYTHING FROM WALMART).

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What Happened to My Jeep Center Caps???
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Rating: 1/51

ASHEVILLE, NEBRASKA -- I took my 05 Jeep Liberty to Walmart to get the tires rotated. I bought the tires there. They rotated them and gave me my receipt. I went to my Jeep and opened the rear driver's side door. On the floor I found one of center caps. I go back into the store and asked them "What's up with my center cap???" They said that one of the center caps was not even on the vehicle when I brought it in??? The center cap I found in the vehicle they said was broken and they couldn't get it back on... the center cap does not need to be taken off to rotate the tires.

I think whoever rotated the tires forced the center caps off and broke one and left the other one in the Jeep (in the back on the floor). THEY SAID NOTHING ABOUT MY CENTER CAPS WHEN THEY GAVE ME MY RECEIPT. I think they messed them up... and then I drive off without them telling me anything.

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Oil Change &Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EFFINGHAM, ILLINOIS -- Brought vehicle in for an oil change and 4 new tires. Dropped it off. Received no call. 3 hrs. later came back. Car was moved, but there was a puddle under it and same old tires were on it. Walked in and was told it's done. Told them it wasn't because the same tires were on it. 10 minutes later was told they changed the oil, but couldn't change the tires because they claim they took a tire off and the brake line was hanging down.

There were no problems with the brakes when I drove it there. I walked over to the spot I had originally parked the car when I dropped it off. No puddle. No trace of fluid in the spot whatsoever. No trail at all of where I pulled in and whomever backed it out. Just had the brakes fixed over a month ago.

This is absolutely ridiculous. I made sure took multiple photos of the spot I had originally parked for record. Another interesting fact. They claim the line was hanging from "a tire". After nursing the vehicle home the line isn't broke there at all. It's broke where the line crosses and is dripping by the fuel cell (read middle of the vehicle). Will be having the folks who fixed the brakes take a look at it. Looks like "someone" ran over "something" between the time the vehicle was backed out to bring it in the shop or when it was being pulled out.

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Wal-Mart Automotive Rating:
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1.3 out of 5, based on 53 ratings and
95 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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