LEOMINSTER, MASSACHUSETTS -- I had a root canal today. The Endodontist who performed the root canal gave me a prescription for 12 percocet, your pharmacy would not honor that prescription because it wasn't printed on security paper. I asked if it would make a difference if they communicated directly with him & they said it would not, that unless I have a prescription written out on security paper they could not fill it for me because it is a narcotic.
As much as I understand this policy as it was explained to me not once but several times, by not one person but two. It is my opinion that your employees took extreme measures to prevent me from receiving medication that would alleviate my pain from the root canal. The Endodontics office I received the root canal in was an hour away, and was already closed for the evening, so driving back there for a rewritten prescription on different paper was not an option.
When I called spoke to the Dr he said he had never heard of this new law and encouraged me to visit another pharmacy. I ended up getting my prescription filled elsewhere & stocked up on vitamins & other essentials I had planned to purchase at Walmart. I have been a long time shopper of Walmart, I can assure you that it will be a very very long time, if ever, that I step foot in another Walmart store. I will no longer give you my business. I have had similar experiences at other business establishments & boycotted their stores & needless to say most are not in business anymore.
Do I really think that I alone was the reason that other businesses have gone bankrupt? No I do not. I do know that I will not spend my money in a place who refuses to accommodate their customers. I know I will tell everyone I know, blog about it all over the internet & give unfavorable reviews at every opportunity about my poor experience in your Leominster MA store, and that I am no longer giving my business to Walmart. This is what happens when a business goes downhill, blame the economy all you want, in reality you can only blame yourselves for sub-par customer service and idiotic policies that do not have the best interest of your customers in mind.
I am A.D.D. I am prescribed the drug called Adderall. I'm on the generic because it's a lot cheaper and Wal-mart do have good prices but they never have this drug in stock. Last month I called them to see if this drug was in stock, they were snotty to me and said, "No. It's out of stock." I called another Wal-mart in my town 3 miles down the road same day and they told me they are out of stock. Fine I go to Walgreens and of course they have it. They are a pharmacy duh! They do carry drugs here you can get with a prescription from a doctor.
A month goes by I called the two same Wal-marts and it's out of stock. Why wasn't I surprised? This time one of the managers in the pharmacy gets really nasty with me on phone. I simple said "Do you ever carry this or what?" and the guy went nutso on me. He said, "Look it's on backorder and we simply don't have it." And I asked him when they were getting it and he said, "I don't know" and hung up on me. I go to Walgreens again and can you believe it they had it.
I'm glad Wal-mart isn't the only pharmacy in town or I would be screwed I cannot concentrate or function properly at my job without my meds, very stressful and a lot going on I cannot be slipping up. I'm not losing my job for these idiots over at Wal-mart. I had another prescription for Wellbutrin a year ago and the lady in pharmacy said "This is a really new drug I don't think we have it." A really new drug? It was released in 1996 new??? 13 years ago? Who are these people working in the pharmacy, I probably know more about these things than they do for Christ's sake.
If you have an illness that needs to be treated with a drug and the drug prescribed to you is Adderall, Wellbutrin, Oxycotin or something along these lines something you can feel type drug, they won't have it in stock.... Why??? I'm sure they make enough of these drugs to have in stock at all times I'm sure. These drugs are known to give drug abusers a high, some kind of buzz so Wal-mart is against this and orders a very small amount.
That is fine, but what about the non abusers people who need these drugs to function??? People who have a freaking prescription??? It's not like they are handing these drugs to anybody, you must have a prescription so carry the damn product. People rely on these things to function in everyday life. I hate how Wal-mart tries to play big brother. I realize they have such good morals and want to play big brother but you don't worry about that OK you just worry about your illegal workers cleaning the floors at night OK... I'm so tired of this place, bunch of Nazi's....
MT OLIVE, NORTH CAROLINA -- I had many new prescriptions to pick up at Walmart. I questioned the price of all of them, or so I thought. I made it clear that I did not have a lot of money to pay for these. I questioned a 40.00 charge for a new pen type medication. I said I needed it so I would pay once for it and get a discount card for the future. I saw a charge of 40.95, I thought that was the tax. NO it was the charge for NEEDLES!! I have been a diabetic for 20 years and have never paid more than 10.00 for a box of needles!!
The pharmacists were trying to close for lunch, so I thought I would resolve this after they came back from lunch. I was told "Yes" they had 9.00 needles and that yes I did question every price but they thought I wanted the most expensive product they carried because the Dr prescribed that one! I was told I could not exchange it and that I had to keep it since it had left the pharmacy!!!
I think that is BS another way to rip off people. I told them to never charge that product to me ever again!! I am still thinking about moving my stuff away from them for this. I don't need to work with a company that is willing to readily rip off people that are sick or dependence on medication to not be sick. I think this is unethical and I think it needs to go viral about how badly this pharmacy - nationwide treats its customers. I have been reading other reviews also.
SHERWOOD, ARKANSAS -- For as long as I can remember I have always filled my rxs at Walmart pharmacy. Last month my daughter's dr. called in some meds for her. Well to make a long story short, Walmart filled the medication, but gave her the wrong strength. To make matters worse she's only 4 months old with a lot of health problems as well as allergic to a great deal of food which ultimately forced me to discontinue nursing.
I'm writing this review because after speaking with management I'm very concerned that someone could die because on another occasion the label on my son's medication instructed me to give him double the dose which was an error on the pharmacy part..again. As a mother I would hate for this to happen to another person, let alone a child. I pray that changes are made ASAP. In the meantime, we have transferred all of our medication out of Walmart and I hope everyone else does the same. God Bless.
MORGANTON, NORTH CAROLINA -- First, I have to say I have enjoyed the convenience and low prices of Wal-Mart for over 15 years. I have also been a patron of the Wal-Mart pharmacy, due to cost savings, for just as long. Yet, I was startled when I found they acted as if I was in the wrong, when I could not have been. It hurt my feelings and left a really bad taste in my mouth regarding customer service. I WILL NEVER SHOP AT WAL-MART AGAIN AND I WILL ALWAYS BRING AWARENESS TO THIS ISSUE UNTIL I AM EITHER RETURNED MY PORTION OF THE $120 COST OR seven tablets.
I do not need to go without my medicine (actually I just reduce the amount by half to make up) and I do not deserve to be treated as if I am some sort of drug addict. I would think a company larger than over 150 nations would have it together. I would be wrong to think this. Here is my story.
I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation.
The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. At least they stopped blaming me.
I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I paid the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a website just to make people aware of the poor treatment and bad service I received.
TULSA, OKLAHOMA -- Every time I get a prescription filled at this pharmacy I am there for 45 minutes or more. The lines are always really long. The staff seems to take forever to help anyone. Not to mention the quick pickup drive-thru NOT quick at all! Their machines never seem to take our debit card despite the fact that I can make a purchase two minutes prior to stopping at the pharmacy and my card is accepted. Then five minutes later make a purchase and no problems. I've heard from others that Walmart pharmacy has this issue with some debit cards and it is not the customer's fault.
How am I supposed to purchase my prescription if I can't use my debit card (I don't use credit cards & never carry cash). Not to mention the people I have to wait in line with at this pharmacy are horrible. So rude and inconsiderate. If you have a different pharmacy to fill prescriptions at do it! Don't use this pharmacy!
LYNNWOOD, WASHINGTON -- I went in to get my Mom's prescription because she had just got two of her front teeth removed. I went in and gave the technician the prescription and she told me it would be ready in an hour to pick up. So I spent exactly one hour shopping around in Walmart when they texted me saying my medications were ready to pick up. I went and got what I needed and the pharmacist explained how and when to use the Meds and I left without any complaints. I received a very well treatment as a customer going to this pharmacy. Excellent Customer Service.
BRADENTON, FLORIDA -- On Monday Dec. 10 we left a prescription from our doctor off at 12:00 P.M. We were told it would be ready the next day after 2. I told her that was fine as we didn't have to have it the same day. The following day I called to confirm pickup and was told it wouldn't be in until the next day (Wed) after 2pm. On Wed I called and was told it wasn't ready yet as they were busy!!!!
If they cannot fill a prescription in a reasonable amount of time they should have told us so we would have gone somewhere else. I think this is very unreasonable and will have to think of somewhere else to go for our prescriptions. If they don't have enough people working there they should hire more people. This isn't even the BUSY SEASON when all the northerners are here??? This happened at the Cortez Rd. Walmart in Bradenton Florida in December of 2012.
TUCKER, GEORGIA -- My husband who is 82 years old took two prescriptions to be refilled at the Tucker, Georgia WalMart Pharmacy, which he didn't realize refill date had expired. ** called his doctor several times before being able to reach her, and then called him at home to let him know they had been approved and would be ready for him to pick up. We appreciate her kindness to him so much - She is an asset to your Company. We have had good experiences with the Pharmacy employees at Tucker.
ALAMOSA, COLORADO -- Two weeks ago I dropped off 6 prescriptions at store# 0869 in Alamosa, CO. One scrip required pre-approval from my insurance company. I had to make 2 trips back into town for a total of 100 miles. No big deal, but my problem started when I registered for online access so I can refill online when I need to. Walmart's website took my information and what happened afterwards was too stupid to comprehend.
The website stated the following: patient can't be found, date of birth is incorrect, prescription numbers invalid, and store number can't be found. Bear in mind, I had just had 6 pres. filled with 3 refills on all of them totaling a years worth of prescriptions. I then called Walmart's customer service number 6 times and was told by 5 reps that I'm not in the system. One representative said she found my info but can't understand why I'm not able to access my prescription history. I was told I have to go back to the store and talk to the pharmacy manager and have them reset my account.
I went in this morning and talked to the manager and he said he had no idea what I was talking about. I had also e-mailed Walmart 4 times and kept getting the same response that I must input the correct information. I called Walmart's main HQ in Bentonville, AR and was hung up on when I tried to explain the problem. The store has my info on file correctly, as the pharmacy manager went over with me to ensure the correct info was in the system. Looks like I'll be transferring my prescriptions to another company since not one single person is willing to help.