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My Prescription Was Short And They Blamed Me ?
Posted by A1354mnt on 12/03/2010
MORGANTON, NORTH CAROLINA -- First, I have to say I have enjoyed the convenience and low prices of Wal-Mart for over 15 years. I have also been a patron of the Wal-Mart pharmacy, due to cost savings, for just as long. Yet, I was startled when I found they acted as if I was in the wrong, when I could not have been. It hurt my feelings and left a really bad taste in my mouth regarding customer service. I WILL NEVER SHOP AT WAL-MART AGAIN AND I WILL ALWAYS BRING AWARENESS TO THIS ISSUE UNTIL I AM EITHER RETURNED MY PORTION OF THE $120 COST OR seven tablets. I do not need to go without my medicine (actually I just reduce the amount by half to make up) and I do not deserve to be treated as if I am some sort of drug addict. I would think a company larger than over 150 nations would have it together. I would be wrong to think this. Here is my story.
I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. At least they stopped blaming me. I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.
     
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Posted by Anonymous on 2010-12-03:
Do a med count with the pharmacist before accepting any medication.
Posted by trmn8r on 2010-12-03:
What if this was a mistake on the technician's part, and there is no way to prove it (the security tapes don't show the pills)?

How does WalMart decide one way or the other?

With something like a controlled substance, it may take some evidence of some sort to tip the scales in your favor, even if you are correct.

Hopefully, there are cameras showing the pills close up.
Posted by Anonymous on 2010-12-03:
Because of HIPAA and other privacy issues, I doubt there would be security camera footage showing the actual pills. My pharmacist shorted me a pill or two once before, and I mentioned it the next time I was in. She explained that I am welcome to count my pills before leaving, and even offered a room for me to do so. If I took them out of the store, she explained, then came back in to say I was shorted, there is no way I could prove I hadn't taken the pills out of the bottle and put them in my pocket, only to claim I was shorted. Makes sense to me.
Posted by werelucky on 2010-12-03:
Welcome!
Posted by trmn8r on 2010-12-03:
What LinusOno said makes a lot of cents.
Posted by Venice09 on 2010-12-03:
This is one of the biggest concerns at the pharmacy because there is no way to prove anything. I would not want to take the pills out of the bottle and count them at the pharmacy, especially if it's more than 30.

My husband recently ran out of a prescription earlier than he should have and realized he was shorted an entire bottle. (Don't ask. I don't understand it either.) Of course, there was no way to prove this, but the pharmacy gave him another bottle, with doctor's authorization.

The OP's prescription was quite expensive. It should be unnecessary, but in the future I think it would be a good idea to count the pills before leaving the store since it's only 30 pills.
Posted by drugdoc121 on 2010-12-04:
I wish to make a few comments on the issue of the missing 7 pills. I would have an easier time believing this if it were an intentional shortage and not a mistake. By this I mean the pharmacy did not have the full quantity and perhaps forgot to make a notation that a balance was due. That being said, I don't know any pharmacy that would give 23, owe 7 AND charge full price. They more likely would give 7 and receive payment when the balance was picked up. So, giving 23 tablets intentionally, with no notation, doesn't make sense. Likewise a pharmacist accidentally counting 23 is unlikely. Why you may ask? Because pharmacists count in 5's as in 5,10,15 not 1,2,3...etc when counting pills.Lastly, the OP's stance that he is a "good and loving husband" (not sure the relevance of that to the complaint) and his statement that "I do not deserve to be treated as if I am some sort of drug addict" is a bit defensive. The latter statement would also lead one to believe that this drug is a controlled substance. If this is true, all the pharmacists I know double count controlled substances before they are dispensed, not only to avoid this exact problem from occurring but also because they are regulated. If it is the most regulated controlled substance or a C-II drug, that count is also documented in a log that the state can and does audit. Not saying the OP is wrong or a liar, just saying something here doesn't add up.
Posted by Venice09 on 2010-12-04:
Drugdoc, when my pharmacy cannot completely fill a prescription, they make a note on the receipt that so many pills are owed and charge for the full amount. There is no charge when the owed pills are picked up.

It's possible that not all pharmacists are as ethical or competent as you think they are. I believe the OP is telling the truth. I don't think anyone would write a review like this if they did something wrong. I think the OP's prescription was shorted, but he has no way to prove it. I think someone at the pharmacy made a mistake or possibly even pocketed the seven pills. There are bad apples in every profession.
Posted by Anonymous on 2010-12-04:
I have no trouble believing it at all. Perhaps the pharmacist counted 30 and one of the other pharmacy techs removed a few. Stranger things have happened. I once received a bottle of infant amoxicillin powder that hadn't been mixed with water. I have been shorted pills (with a "we owe you" note), I have been shorted pills with no notation at all. I was once told that my drug was over-the-counter only to receive a call about a week later to come and pick up a script that had been left sitting - the prescription version of what they had insisted was OTC. I spent $200 for a box of shots that were not the correct ones (their error) and then they wouldn't take them back (State law they say) and I had to pay again to get the correct ones. It seems as if the only time the pharmacy's ability to err is in question is when it is pertaining to one of those more "popular addictive" drugs - then the CUSTOMER is somehow at fault. I would also be defensive if someone implied that I was a thief or an addict.
Posted by Anonymous on 2010-12-04:
I pick up prescriptions for someone. They are in a bubble pack. I visually inspect the bubble pack. In some bubbles there are as many as 8 different pills. Often times I find the bubbles short on pills, or too many of one medication in one bubble, or occasionally the wrong milligram. ALWAYS CHECK.
Posted by tnchuck100 on 2010-12-04:
I get my prescriptions at Wal-Mart. I ALWAYS open the stapled bag and check the contents carefully. So far only once was there an error. They corrected it without a problem. But you can bet if I had walked away from the counter and then discovered the problem it would have been MY loss.
Posted by ctax123 on 2010-12-10:
I believe a1354mnt. My husband and I are both on controlled substances for pain and this has happened to both of us. We use a neighborhood pharmacy which is much cheaper than WalMart is, and we have gotten home and while doling the meds out to put in a daily/monthly pill container have realized as many 13 pills missing. This has happened about 6 times in 10 years and the paharmacy always gives us the benefit of doubt and replaces them. Pharmacists and techs make mistakes, but I would count them before leaving. We get 120 and 150 respectively, so it would take time to count, but an amount like 30 should be easy. If I ever go another pharmacy I will count them before leaving no matter how many.
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Walmart Pharmacy is a Bad Joke
Posted by Blogger5 on 06/26/2009
Decided to give Walmart a tumble with new prescription. Went in, gave script to pharmacist. They had 6 of the pills in stock (prescription calls for 2 pills per day) They said come back in a few days for the rest. (I live 20 miles away) I said no but I was going to another town with a Walmart so could I have the script back...they said they would put in computer and any Walmart could access it. So I said OK.

2 days later went to Walmart in grand Rapids, MI and asked for prescription....they couldn't find it in computer, had to call Adrian store (15 minutes wasted) then when they found it they didn't have the medicine (fosinopril the generic for Monopril....common as rocks) I told the pharmacist to either get into the drug business or get out because they were pissing off a lot of people.

Then I tried their mail order prescription filling service....days go by, no meds, I call them....what's going on? They tell me can't fill for two more days because of insurance and I ask why they didn't call and inform me of that....duh.

I called Bentonville (Walmart home office) and explained all this to them. They said they would have a representative call me....a month now and I'm still waiting for the call.

Bottom Line....Walmart Prescription service is a bad joke.....avoid at all costs.
     
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Posted by Skye on 2009-06-26:
Did you ever get your RX filled by anyone other then Walmart?
Posted by madconsumer on 2009-06-26:
"I told the pharmacist to either get into the drug business or get out because they were pissing off a lot of people."

and you wonder why they 'lost' your prescription?
Posted by Anonymous on 2009-06-26:
Why is that customers think that they are entitiled to be mean to pharmacists, sales associates, customer service agents, fast food workers, cashiers, etc? With people like you, it's no wonder customer service is going downhill.
Posted by steve101 on 2009-06-26:
You get what you pay for.
Posted by Blogger5 on 2009-06-26:
Let's see....I went to one store and they didn't have any pills. then I went to the next and 1) they couldn't find the prescription in the computer and made me stand around for 15 minutes while they searched and 2) then didn't have the pills any way and I'm supposed to be rude when I tell them either to get into the pharmacy business or get out?

And then they screw me around with their mail order part of the business and you think I'M rude???

Are you clowns for real? Any pharmacy worthy of the name would have handled all three visits differently and they could have had my business for a long time....instead they blew it three times and then didn't bother to follow up when I reported it to their customer service department so they could clean up their mess.

Maybe you think that's service....and no I wasn't rude to them, just honest. By bringing this to their attention I gave them an opportunity to correct the situation....for every one person who explains a problem there are a hundred who just stop buying.
Posted by *Brenda* on 2009-06-26:
I think the consumer is completely entitled to express his satisfaction with a business. Walmart handled this wrong wrong wrong (as usual).

I use CVS and they tell me right away if they are out of a medication and they also give me a call if they can't fill for a few days due to insurance. Walmart just sucks.
Posted by indyrxtech on 2009-12-08:
Hm. well, now, I've only been a tech for 4 years, but fosinopril isnt really one that i see that often. Lisinopril yes, but not that one. 1st: They offered to give you an initial fill to get you through until they could get the rest of your prescription in stock and you said no.
2: Not all walmart pharmacies are connected like everyone thinks. It takes a lot of searching through the host system to find a person and link the profiles and pull their profile to the store. 3: once again, the new store did not carry the medication, and this time instead of just accepting that your doctor put you on an uncommon drug and waiting until the drug came in (usually next day unless it was after order cut off time) you chose to insult the pharmacist. 4: it is the PATIENTS responsibility to monitor their medications not ours. At my store we average 400-500 scripts a day. We do not have the staff nor the time to call every person who comes in who's insurance does not cover their medications that day. insurance in most cases will not cover medications until you are down to 3 or less days left.
Posted by John Doe on 2012-04-08:
Not sure how you think Fosinopril is "common as rocks," given that you're not a pharmacist. In fact, it's rarely dispensed, and you were lucky to have found a pharmacy that could have at least given you a 3-day supply to get started.
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Precription Refill
Posted by Mikiedo on 07/14/2007
EVANSVILLE, INDIANA -- I've obtained my refills From Store #5372 every month. I called this order in two days in advance because I knew that the doctor needed to be contacted for refills. The computer told me my meds would be ready for pick up on that Thursday however I waited to that Friday (the 13th) to call to see if it was ready. I was told by pharmacy staff that the doctor had not faxed the refill order back. I then called my doctor's office and was told no such fax for a refill had been submitted but they would call the pharmacy which they did immediately. I then called Walmart pharmacy and was told that my doctor had not called. I told the pharmacist to hold and dialed my doctor's office placing us three on conference call. The nurse told the pharmacist that she had left the refill info on voice mail. The pharmacy staff then put us on hold for about 6 minutes while the voice mail , I assume, was checked. The pharmacy returned to the phone to say that they would refill my order immediately. I told them I was on my way. I got there and was told that the medicine was not in stock and would not be available until Monday. I would be without my meds for three days. This may be fine for some meds but this med happened to be ATRIPLA- an HIV/AIDS med- one that is saving my life because I take it faithfully, one that I order from this Walmart pharmacy every month. How could it be out of stock? How could they hold my life on the balance like that? The pharmacist apologized but I'm sitting here writing this letter not knowing how missing this med will affect my life--I'm terrified. This Walmart error could be potentially fatal. Please investigate so that this doesn't happen to anyone else. Signed 'Scared to death'

P.S. The pharmacist said that he would try to locate the med elsewhere and I did the same, to no avail.
     
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Posted by Starlord on 2007-07-14:
I feel for your situation, however, since I also require a constant supply of medications (diabetic) I keep track of when my prescriptions expire and work with my doctor to see that my prescriptions are filled in a timely manner. If this med was so important to you, and you take it faithfully, then you have the responsibility to see that your supply is uninterrupted. I learned this the way you did a few years ago, when I had the same situation between CVS and my doctor. CVS claimed the doctor did not fax the prescription, his office says they did. My prescription was delayed by a week. I began staying on top of it.
Posted by SarahinFlorida on 2007-07-14:
wow samuel, your comment made you sound like a a**hole. You don't know the situation or how it was acquired. Get your head out of your a**

I did a clinical rotation through a HIV/AIDS clinic back in college. These people depend on this medication and really it can be a life or death situation. I agree with the first poster and I'm sure you're aware that you need to plan it carefully so you have constant supply of this medication. Hope you get your meds soon!
Posted by spiderman2 on 2007-07-14:
wow samuelblueshoes that is harsh, nasty and quite uncalled for. I do agree with Starlord. When you take meds that you MUST take every day (and I do too) you have an extra responsibility to make sure that you always have them. Good luck to you.
Posted by cadydid on 2007-07-14:
Mikiedo, I understand your frustration. I have a special needs son, and we live in a small town. One medcine he takes is especially hard to come by. Luckily for, me the pharmacist told me when the medicine is delivered each week, and I have times his refills to that day.


samuel, how on earth could you be so cruel? You don't know how it was acquired, let alone anything else about this person. You really need to learn the definition of the word empathy.
Posted by Demonoid Phenomenon on 2007-07-14:
samuel, you obviously still live under the delusion that AIDS is a gay disease, hence your bigoted and hateful response.
Only someone with something to hide would say such cruel and vicious things.
Posted by Anonymous on 2007-07-14:
Mikiedo, I also understand your frustration and have been there too, (Bad Heart) I was out of mine and could not get it for a few days I though the end was at hand. Since then I, like starlord have kept on top of it and order early. I also have a few places to get them instead of just one. My Doctor and his staff help with this just incase this kind of thing happens.

From what I have researched about your situation you should be fine till you get your med’s. I will pray for you and may God put your fear to rest. All best to you
Posted by mikiedo on 2007-07-15:
I am partly to blame in that I put too much faith in technology. My meds were called in three days in advance. I had no reason to think that this time would be any different than the other times;my meds had always been processed without a problem. The problem is that my doctor never received the fax from the pharmacy. I was told that this process is done automatically by Walmart's computer and also that when a medicine is depleted, the computer automaticlly reorders it. I have also been told that when I order my meds any earlier than three days that its too early for my insurance to pay. Anyone else ever run into this problem? Thanks for all the advice and for the reassurance Lidman. I'm not gay(whether that should matter or not);nor do I feel a need to explain how I acquire this dreadful disease. I do , however, feel that Walmart bears a responsibility to make sure that the meds are always available and that it NEVER runs out of such an important med, esp. since I order them there ever month. If, by some chance my subscription would change, Walmart could always return the unopened, unused meds for a refund, I'm sure. Thanks again to everyone even the knucklehead who allows me to see how ignorant some in society still are.
Posted by dodge_ram_03 on 2007-07-21:
Hey there-I am a pharmacy tech and I understand what you go through as a customer. Many times we (the pharmacy) are told by dr's offices that a refill fax was sent, only to find it went to the wrong pharmacy. I'm not blaming the dr's office for every mistake, but believe me when I say that happens more often than not.
About insurance rejecting a script when it comes up a few days early--happens all the time. Insurance companies don't care what reason you have for wanting a refill early, even by a few days. They will pay for it when it's due. Nothing is more frustrating than having to tell a customer a rx can't be filled because of insurance reasons. Our pharmacy tries to put the rx in a future fill file, so we are reminded on the day its due to fill it.
Sorry you had such a bad experience. Most pharmacies will do their best to handle things like that. God bless and I hope this doesn't sour you on the people behind the counter--we really do care!!
Posted by Anonymous on 2007-09-10:
Mikiedo, I do not know if this would be a viable option for you, but have you considered using a mail service pharmacy? Most mail service pharmacy's will offer you a 90 day supply of your medication. This would hopefully eliminate some of your refill frustrations. I know Walgreens operates this type of a mail service program. If you have a prescription insurance plan, give them a call. They should offer you alternatives so you do not have to go through this type of incident again.
As an employee of a pharmacy benefit management company and I am also a registered CPhT, I have to disagree with dodge ram. If the pharmacy submits the proper day supply information when submitting the prescription through the online system, most (if not all insurance carriers) will allow the prescription to process once 75% of the medication has been depleted. Example: doctor writes an RX for a 30 day supply, the insurance company (at least the one I work for) will allow the prescription to be refilled on day 21. This allows a 7 day period for the pharmacy to call the doctor, the doctor to return the call, and allows the pharmacy plenty of time to order the medication from the wholesaler if necessary. The company I work for also makes exceptions and will allow for an early refill if the doctor changes the daily dose or if the patient is going on vacation so they don't have to fill it at a pharmacy the patient is not familiar with.
Having also worked in the previously in pharmacy for 12 years I cannot tell you how many time the "ball is dropped" by either the doctors office or the pharmacy...each blaming the other. The bottom line is the patient does not care who made the screw up. What the patient wants is for whomever messed up to make it right so they are no longer inconvenienced.
Posted by kyke on 2008-04-16:
Atripla? I've worked in pharmacy as a tech for over a year and i've never heard of that med. It's not something a lot of pharmacies keep in stock. But you do realize you will eventually die from your condition even WITH medicine?
Posted by guy02841 on 2008-08-18:
I am stunned at your comment Kyke. HIV/AIDS is a completely and totally manageable disease. The medications are superb and you can expect to maintain and life a full life and die from a myriad of other diseases, just like those who are not living with the disease. Your comment was not only harsh, it was ill informed and incorrect. I suggest you clarify your comments before you post them. Even though you are a low person on the medical totem pole, you should be aware that your ignorant comments can be hurtful to patients. I am an HIV/AIDS doctor and I commend Mikiedo for being responsible and taking control of their treatment.
Posted by Anonymous on 2008-08-18:
I certainly hope that if Kyke makes such an irresponsible comment in the pharmacy he works in like the one he made here that he is terminated immediately. Pharmacy technicians are there to serve the patients with compassion, dignity and respect. I no longer work in a retail setting, but as an RxTech our education does not afford us the expertise to offer medical advice or a prognosis. Kyke, you should write a retraction to your above post immediately!
Posted by Ann on 2013-11-06:
Same meds taken for years, call Walmart days prior when out of refills and they fax dr.. All refills have to be faxed by pharmacy, not calling dr. according to clinic. I've been on the phone with drs assistant for another matter and could not request refills which is no problem to them. A lot go through but many are not received according to dr.. Dr. owned up to one saying sorry had misplaced. Said today at visit having the same problem with another Walmart store with no problems with any other pharmacies. I have never knowingly had the dr. not own up as with written scripts, writes for 3 months, one 30 day supply per mo and didn't have correct fill date. Came searching to see if anyone else had same problem.
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Wal-mart pharmacy real pharmacy?
Posted by Sulsuknjrk on 12/03/2009
I am A. D.D I am prescribed the drug called Adderall. I'm on the generic because it's a lot cheaper and Wal-mart do have good prices but they never have this drug in stock. Last month I called them to see if this drug was in stock, they were snotty to me and said no it's out of stock. I called another Wal-mart in my town 3 miles down the road same day and they told me they are out of stock. Fine I go to Wal-greens and of course they have it they are a pharmacy duh! they do carry drugs here you can get with a prescription from a doctor. A month goes by I called the two same wal-marts and it's out of stock why wasn't I surprised. This time one of the managers in the pharmacy gets really nasty with me on phone. I simple said " do you ever carry this or what" and the guy went nutso on me. He said look it's on back order and we simple don't have it and I asked him when they were getting it and he said I don't know and hung up on me. I go to Wal-greens again and can you believe it they had it. I'm glad Wal-mart isn't the only pharmacy in town or I would be screwed I cannot concentrate or funtion properly at my job without my meds, very stressful and a lot going on I cannot be slipping up. I'm not losing my job for these idiots over at Wal-mart. I had another prescription for Wellbutrin a year ago and the lady in pharmacy said " This is a really new drug I don't think we have it" a really new drug? It was released in 1996 new??? 13 years ago? Who are these people working in the pharmacy, I probably know more about these things than they do for christ sakes. If you have an illness that needs to be treated with a drug and the drug prescribed to you is Adderall, Wellbutrin, Oxycotin or something along these lines something you can feel type drug, they won't have it in stock.... Why??? I'm sure they make enough of these drugs to have in stock at all times I'm sure. These drugs are known to give drug abusers a high, some kind of buzz so Wal-mart is against this and orders a very small amount. That is fine, but what about the non abusers people who need these drugs to funtion??? people who have a freaking prescription??? It's not like they are handing these drugs to anybody, you must have a prescription so carry the damn product. People rely on these things to funtion in everyday life. I hate how Wal-mart tries to play big brother. I realize they have such good morals and want to play big brother but you don't worry about that ok you just worry about your illegal workers cleaning the floors at night ok... I'm so tired of this place, bunch of Nazi's....
     
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Posted by Ytropious on 2009-12-03:
SO Walmart didn't have your drug of choice, you solved the problem by going to Walgreens. It's the equivalent of going to a store and being upset they're out of stock. It happens, and it's usually something there's not a whole lot of control over. Also if the drug came out in 1996, the generic probably came out in 2006, drug patents are 10 years I believe. Just saying...
Posted by PepperElf on 2009-12-03:
at least you were able to call ahead and find out before making a trip.

and you might like this website too... it has lots of good info
http://www.additudemag.com/

Posted by goduke on 2009-12-04:
You've made a huge logical leap as to why Walmart isn't keeping them in stock. It's most likely not that they have a moral objection to the med. More likely, it's that this particular med is not in big demand in these stores, and they choose to stock the shelves with drugs they actually sell on a frequent basis.
Posted by Anonymous on 2009-12-04:
who knows, it would be anything as to why they dont have it in stock....maybe the generic company is backed up, or having trouble at their facility, maybe wal marts order got lost in the mail.....who knows.....wal mart does offer great prices on their medications. I get their 3 month supply of meds for 10 bucks.....normally lasts me 6 months so I dont have to go back for a long time. I normally end up waiting in line for 45mins to an hour for my meds but hey, its worth the money. They just have a LOT of customers that go there for the low prices.
Posted by BEJ on 2009-12-04:
Pharmacy's can not possibly carry every drug known to man. they stock what is used most just like any other business. That does not mean, however, they could not order the drug for you and get it within a reasonable time. Did you ask if they could order it for you?
Posted by PepperElf on 2009-12-04:
also... almost every doctor i've been to had an associated pharmacy
granted most of those were either HMOs or military

but, you might want to check to see if there's one where your doctor is.
they might not be as cheap, but since it is something the doctor prescribes out, it would be more apt to be in stock
Posted by SadSackSam on 2009-12-04:
Oxycotin never tried that for me ADD how well does it work? Walmart has never let me down on my meds. They don't keep all of them on hand so I call a head a few days and they order them. Its a pain but my insurance pays all but $10 every where else it is a lot more.
Posted by Sulsuknjrk on 2009-12-04:
Ok it's not like I called and they were out of stock and I'm having a hissy fit about it. I asked them if they could order it for myself on phone was told by pharmacy that we get a shipment in every so often and it's just timing if we have it or not. I called another Wal-mart and was told, oh we had it in last week, we had 3 bottles ordered and it all sold out that week. Ok so you are ordering supply and not even a week goes by and you're out of it.. Tells me walmart need to order more. He even said we are always out of it, we order it and it goes quickly.
Posted by PepperElf on 2009-12-05:
um.

have you checked to see if your doctor has a pharmacy associated with the office?

heck might even ask him about ordering it online
he might have the resources for that too
Posted by Sulsuknjrk on 2009-12-05:
Any Pharmacy should have Adderall (generic)It should not be this hard to get...The person who said this drug is more than likely not in demand is more than likely wrong. Out of all prescription drugs in general Adderall ranks 40th position for US prescriptions dispensed. More Adderall is dispensed than Prozac, Viagra, Celexa, Celebrex, Oxycontin, Penicillin, Concerta, Lithium, Abilify, and many many others. So this isn't an odd ball rare drug by any means. And not having Wellbutrin in stock Walmart telling me it's a newer drug, but it's been around since 1996 lol and Wellbutrin ranks 19th position for US prescriptions dispensed. Wellbutrin In 2007 was the fourth-most prescribed antidepressant in the United States retail market, with 20.184 million retail prescriptions. Pretty rare drug walmart..I got the Wellbutrin not the generic so don't know why they didn't have it been around long time. Maybe Wal-mart just suck???? could that be possible? Everyone wants to defend them. And it's one thing to call and walmart to be out of something but calling both stores for 2 months and still nothing?? I even called a 3rd walmart today just for a laugh, yes we have 4 walmarts here. Did the 3rd store did they have my adderall??? take a guess how about NOOOOOO... I doubt the 4th store would either didn't even waste my time calling. Rare drugs here people... No they just don't order many bottles(enough bottles) to take care of it's customers so they have to go elsewhere to places like Walgreens, CVS, Meijer, Etc Etc.. they don't have a shortage over there for some reason. Hmmm
Posted by Sulsuknjrk on 2009-12-05:
Wanted to throw one last thing in. I talked to the lady at the pharmacy at Walgreens about these Adderall (generic) and asked if they had a problem stocking them. She said it's never been a problem that she knows of keeping them in stock. She said sometimes we run out of certain things but get them back in fairly quickly and we don't have a shortage on what you're asking about. It's all good I got my prescription filled Walgreens always takes care of me :) I'm just giving my opinion and rating on why I think Walmart sucks. Not with this but in general. I have more reviews to give in other sections, when it comes to walmart staff, management.. Plus I use to work there about 10 years ago so I can always review on work experience at walmart for 2 years. This is just a review here nothing more. Walmart sucks.
Posted by *Brenda* on 2009-12-05:
So, even if they are out they won't order more? I use CVS and they didn't have one of my medications in stock and they ordered it, it was there the next day. That's how it should be!
Posted by PepperElf on 2009-12-05:
ok so i guess go to walgreens then
Posted by Ytropious on 2009-12-05:
I feel bad for Walmart, everyone expects everything of them. Sell of out something someone wants and it's nothing but complaints. And OP, you need to understand that drugs and their generics ARE NOT equal. Just because one came out in 1996 doesn't mean the generic came out at the same time. Drug patents last 10 years I believe, then generic companies can start making their own version.
Posted by Anonymous on 2009-12-06:
Boy, people treat Walmart like they do Jesus. Give em what they want, and they are happy. Say NO, and they are all over you.
Posted by Anonymous on 2009-12-06:
We kept a very limited availability of controlled drugs like Adderall, Ritalin, Oxycontin, etc, and we never verified over the phone if they were in stock. Our regular customers requiring this drug knew this and we would order for them as it was needed. Patients requiring an emergency supply of these drugs were referred to the hospital pharmacy. It inconvenienced customers and for that I was sorry but our pharmacy was robbed several times. Having a gun pointed at your face by a tweeker wanting to use the ADD drugs for speed was not a good experience.
Posted by Sulsuknjrk on 2009-12-06:
Proconsumer... So your regular customers get special treatment over new customers?? I'm not a regular customer so I didn't know the inside tip on getting my prescription filled. It's always good to verify if something is in stock to save someone a drive there, what if they are coming from a long distance??? You keep a very limited availability even more reason to call to make sure they are in stock. Your pharmacy was robbed several times??? Someone was actually stupid enough to rob wal-mart??? all those cameras and people and did this for Adderall, Ritalin, Oxycontin??? I know Oxycontin was a problem for awhile, I did hear that. Not with Wal-mart just a pharmacy in general. I wouldn't have people referred to a hospital pharmacy when you can just have them referred to any other pharmacy except wal-mart.
Posted by Sulsuknjrk on 2009-12-06:
Ytropious. you bet your ass I expect something from them. They are a pharmacy I expect them to be able to fill my prescription. I don't expect them to be perfect and always be in stock on every single thing in the store that would be impossible. I expect better than 4 wal-mart stores being out of stock on a very popular widely used drug that I have a prescription for and rely on for my health and well being. I expect 1 out of these 4 stores having it in stock at least and not get the same old song and dance each month. I expect wal-mart to tell me to come in give them my prescription and have them order it for me and find out roughly when I will be in each month so they can order it ahead. That makes to much sense. The way it sounds they might do this for customers according to ProConsumer...But how would I ever know this if they don't tell me??? And if walmart dont want to tell me anything over the phone because they think someone will rob them, they shouldn't make up thought up lies on phone about it. Say sorry we are out of stock bring in your prescription for it and we can order it for you, we don't have this drug on hand most of the time and we can set something up with you if you like to have it ordered ahead of time. See the main reason I'm upset is how they handle things and the customer service blows.
Posted by Sulsuknjrk on 2009-12-06:
Ytropious... Why are we talking about generic Wellbutrin??? I went in last year to get the name brand Wellbutrin XL.. Back then they didn't even make a generic XL version. So yeah the drug has been around since 1996 making it not a new drug. DUH
Posted by Sulsuknjrk on 2009-12-06:
Brenda.. You are exactly right! CVS sounds like they have good customer service. They ordered your meds the next day you got them and everything is well (the way it should be everywhere) but this isn't everywhere they are the big bad almighty walmart and alot of things they do don't make much sense. They are to big and rich is the problem, putting smaller places out of business who have good customer service and care about the customer.
Posted by Anonymous on 2009-12-06:
Suls, you know nothing about the drug industry OR how a pharmacy works. You have had this explained to you more than once and still refuse to listen. Which tells us you are merely a complainer who will never be happy with anything.

Go to Walgreens. Where they have your meds. Because they are not as busy as Walmart.
Posted by *Brenda* on 2009-12-06:
Also, I am on several controlled substances and they are always in stock.
Posted by Anonymous on 2009-12-06:
Sulsuknjrk, where in my post did you get that the regular customers got better treatment? We did not verify any controlled drugs over the phone for anyone INCLUDING regular customers. Unless we had the prescription in our hot little hands we didn't verify anything. It was a safety issue. We ordered the medication for them and any other customer when they needed it and we had possession of the Rx slip.

You are impatient person and your get it now attitude will get you no where. If you had left your prescription at my store or any other for that matter they would have ordered it for you. And as I also said, emergency situations were referred to the hospital pharmacy. That was MY stores policy so we KNEW that the patient would get what they needed. I was not suggesting you do the same because you are in no position to refer anyone to any store because you do not know what they may or may not have in stock at the time. Since you have been on these drugs for a while then you should know to be proactive and get your meds ordered before you run out.

Another thing, you have selective reading. I never said I worked at Walmart and I never said that they were robbed several times. I said that the pharmacy that I worked at was robbed several times. As far as someone being stupid enough to rob a Walmart, are you kidding?? Tweekers will rob anyone or do anything to get their rush including robbing a Walmart. Those cameras will not deter a tweeker or anyone else that is not thinking clearly.

I am not sure if it is attributed to your ADD but your posts and rants make you appear to be an unreasonable person. We saw people like you on a daily basis and we learned to get a thick skin because you hear what you want to hear and not what you are being told and when you tell others the "story" it is twisted. You found your drugs at Walgreens, GREAT! Now you can leave Walmart alone.
Posted by PepperElf on 2009-12-06:
pro - you know that's a good point.

cos you never know.. might have a junkie call up, find out what you have in stock and then try to make hit on your location.
Posted by Ytropious on 2009-12-06:
Sigh Sul, you have no idea, do you? You're the one who posted 2 complaints about 2 different drugs from Walmart, one would have sufficed. DUH
Posted by Anonymous on 2009-12-06:
That's how it happened Pepper. That's why we stopped verifying over the phone. We had full support from corporate.

Yt, there were three complaints yesterday. Looks like admin condensed them down into two complaints.
Posted by Sulsuknjrk on 2009-12-06:
proconsumer. I'm a very patient person to patient actually. I can wait a week or so for my meds no biggie, i can suffer for a week i have the patients. The problem the walmart stores i called told me they don't order it for people special. this is one of my problems. And i don't like being lied to either that's bad customer service. if you can't tell someone if something is in stock for safety you tell the person this on the phone not make up a bunch of stories, that's childish. I was told they have a shortage on this drug. No they do not have a shortage on it, geez. LOL Walgreens even told me this. Walgreens told me on the phone they had the drug to, very cool saved me a drive for nothing.
Posted by Sulsuknjrk on 2009-12-06:
LadyScot I know exactly how the drug industry works and how a pharmacy should be ran. You try to carry popular drugs that many people use you should have these in stock and order plenty ahead. And you should be honest with customers and not play little games. It's really quite that simple.
Posted by Sulsuknjrk on 2009-12-06:
Brenda... Good thing we have our CVS and Walgreens. That actually carry drugs we need without telling us we are out of stock all the time and cannot order it for you, you will just have keep driving back to the store and wasting your time.
Posted by Sulsuknjrk on 2009-12-06:
Ytropious... Yes I had a problem with wal-mart pharmacy on another drug to. I mentioned that to give an idea how stupid they can really be up in there. Wellbutrin is a new drug, LOL are they that stupid or what? Then someone tried to derail my comment by saying it could be a new drug it takes 10 years to get a patent on a generic... Well that is fine, but I never claimed to take the generic and the generic isn't a new drug either that's been on the market for awhile now to. When I think new I think within a year. Not 13 years not 5 years. DUH
Posted by Sulsuknjrk on 2009-12-06:
Bottom line Wal-mart suck... Not just in pharmacy, check out the automotive reviews... If you care about your car don't take it to Wal-mart. A simple oil change can cost you big and they do whatever it takes to get out of it even though they are the ones who screwed the car up. Or checking my bag making me feel like a criminal... If you think you see someone put something in their pocket fine, or they see you stealing fine bust them. But an inocent person that does business all the time with the store should not be treated like a criminal because he is black or mexican or looks ethnic.
Posted by Ytropious on 2009-12-06:
Your last comment had nothing to do with your original. Every company has complaints about every facet of their business, including Walmart, and your beloved Walgreens. You are possibly the most immature poster we've had on here, and that's saying alot. Second, post everything in ONE POST don't make separate posts for separate drugs and responses to posters. And lastly, you mentioned Wellbutrin XL at one point in a different review, that came out in 2003 not 1996. Just saying...
Posted by Anonymous on 2009-12-06:
LOL You beat me to it Yt. So much for him knowing all about the business.

Suls, sorry but I am not buying it. I do not believe that Walmart refused to order it. If they have then you are complaining to the wrong people. Contact your states board of pharmacy and let them deal with you.

You do NOT know how the pharmacy industry works. That is very evident from your posts. Go to school, get your Pharm D. and take a few courses in pharmacy law. Then work in the business long enough to get some experience then come back and talk about how a pharmacy should be run. You know nothing!

I've been in the business for more years than I have fingers and toes. I know how it works. I know what the pharmacy can or cannot do. I hate being "anti" consumer but you are an unreasonable person and if you behaved this way in the store then I would refuse to serve you. (Which by the way is legal.)

To make your rantings worse you brint this into it: "But an inocent person that does business all the time with the store should not be treated like a criminal because he is black or mexican or looks ethnic." Who the heck brought race into the matter? With all sincerity you appear to be a little "off" in your thought processes and I think you should see your doctor to see about a medication adjustent.
Posted by Sulsuknjrk on 2009-12-06:
Ytropious ok I was wrong. You are correct it's 2003. I don't feel bad. I don't work in a pharmacy and I knew it wasn't a new drug like the lady in the walmart pharmacy thinks. I don't have to be an expert on drugs the pharmacy staff should know quite a bit though. ProConsumer...The bottom line is that Walmart sucks ok that is why we have a review section most people are saying Walmart sucks in one way or another, I don't see any positive reviews about them. Alot of things are legal, I can be lied to, they can never have anything in stock. They can even not know their stuff that is fine... I just know how to treat customers because I use to work in retail back in the day and I still deal with the general public at my current job and I tell people how it is and do whatever I can do help by taking a name and number and getting back with them. I never hung up on a customer either (wal-mart) even if they were being very rude, oh believe me sometimes I would like to but they are the customer and what keeps us in business so you have to respect that and keep your personal feelings to yourself. I got hung up on for asking a question and whomever I was speaking with in the pharmacy was having a bad day, so take it out on a customer who did nothing to you? I have a very stressful job dealing with all kinds of people who just don't understand. I get asked the same question from the same person sometimes 5 times and it's a really simple answer if they would just pay attention, it's stressful and frustrating but no I don't hang up on people. And my company don't lie to people. if we had an issue where we couldn't tell somebody something on the phone we tell them we cannot tell you on the phone sorry. We won't make up some crazy story to avoid it..
Posted by Anonymous on 2009-12-06:
Dang Pro. I couldn't have said it better myself.
Posted by Sulsuknjrk on 2009-12-06:
I'm complaining to the wrong people? this is a reviews site if you can't handle complaints you're probably at the wrong site.
Posted by Sulsuknjrk on 2009-12-06:
Ladyscot..... What are you nuts?
Posted by Anonymous on 2009-12-06:
Suls, you are the one with the problem, not us. THAT should tell you something.

Nuts? Not I.
Posted by PepperElf on 2009-12-06:
i think the point they're trying to make is that
what you wanted - them to tell you what drugs they had - isn't going to happen and why.

sure you're upset but that's the store's prerogative
and for their own protection cos they never know if it's a junkie calling, trying to plan out his next drug-theft
Posted by Anonymous on 2009-12-06:
Suls, you have more issues than this site can help you with. Good luck and good bye.

LOL Lady. We have to quit agreeing so often or there will be rumors. ;)

Pepper, you hit it right on.
Posted by Anonymous on 2009-12-06:
You post a complaint here, you take the consequences of getting responses. This is a review site to discuss the complaint. Ranting and ravings is not what this site was intended for. Your taking Adderall has absolutely nothing to do with my comments. My comments are directed at your irrational attitude.

By the way. If you were trying to insult me with that lesbian comment, you will have to do better. All you did was validate my earlier comments about your instability.
Posted by skeletons on 2009-12-07:
amen....i rarely use walmart to fill prescriptions, but I do...never really have problems...and my meds are def. controlled.
Posted by Ytropious on 2009-12-07:
Have to have the last word, do ye? We all work here (not at Walmart, except one of us) and I've got a final to take at 8am, but that doesn't make me a bad person for still being up and awake studying. Also I just wanted to point out that this website is usually used for complaints, not compliments, so of course there's going to be a ton more complaints then anything. People who get good service rarely comment about it. You know the old saying, something about people who get good service tell like 2-3 people, but people who get bad service tell 11 people, or in the internet age, anyone who'll listen.
Posted by Anonymous on 2009-12-07:
Suls, and if you knew me at all you would know exactly what you could do with your lesbian comment. You absolutely show your instability and your need for medication. My nephew has ADD and he at 13 has more manners and respect than you are currently showing.

I sincerely feel for you. You should see your doctor for some new medication because obviously the current prescription isn't working.
Posted by PepperElf on 2009-12-07:
wtf?

why is suls making commnets about sexual preference? just because she doesn't like someone's advice?


that's pretty messed up.

"I hate their advice! I'll make sexual comments about them now!"


dang what is this grade school?
Posted by Sulsuknjrk on 2009-12-07:
Me Tarzan She Jane
Posted by indyrxtech on 2009-12-08:
we never tell anyone over the phone any controlled substance counts. We have competitor pharmacies across the street from us who have been robbed and from what they have told us its been after a "customer" calls asking if they have a certain control in stock. Dont get so upset bc they "didnt have it." They could just be protecting themselves.
Posted by 7NKI on 2011-11-23:
Most pharmacies WILL tell you if they have a drug in stock or not, just not how many (over the phone). Also, pharmacies usually don't order a medication specifically without having that person's prescription IN HAND. I know, because I am on a "rare" controlled substance and have always had a hell of a time getting my entire 2 wks' worth at one time from a "new" pharmacy. This being the case I went to Walgreen's for all my medications until last month when I tired of them lying, withholding my medication, shorting or over-filling my prescriptions, illegally charging ME (rather than my insurance) $1300 last summer, and in general just being ignorant, mannerless beasts. I fired them and then moved all my medications to Walmart, who so far have been FAR superior in service both over the phone and in store. However, pharmacists are just people, and they are DEFINITELY capable of not only mistakes but of committing outright OUTRAGEOUS and ILLEGAL acts out of pure laziness, and obvious discrimination against people who are prescribed certain meds they "morally disagree with" OR just flat-out refuse to make the effort to do it right and then lie to customers about it because they assume that we are all as ignorant and amoral as they are. So, Sulsuknjrk- I agree that you have a RIGHT as an effing paying CUSTOMER to EXPECT some service from a retail store who claims to provide pharmaceutical SERVICES to PAYING CUSTOMERS! Basically, they are YOUR employee, and they should make the effort to either accommodate your needs, or explain to you what needs to happen in order for you to get the meds you NEEDS! I have been in the public service industry for half of my life, and let me tell you, there is NO excuse for how some of the pharmacists in my area behave. I realize they think (wishfully) that they are DOCTORS but no DOCTOR would dare pull half the crap they do because that dr would be in malpractice court so fast their license to practice would spin away as fast as a top. Service is service, and pharmacists are providing prescription service to the public- nothing more, nothing less. If they don't WANT to abide by laws, policies, and COMMON SENSE then maybe they should go sit on welfare like the customers they so despise/discriminate against do.
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Not as Bad as you think
Posted by Wmpharmacytech on 01/26/2008
I have worked for Wal-mart Pharmacy for a year and a half now. I have read numerous complaints about Wal-mart Pharmacies. My question is why do you still go if all you do is complain. Wal-mart was the original company to start the $4 generic program. Don't you think that might cause just a little more business? Customers wait in line and huff and puff thinking were not doing anything but we're working our a$$es off. If you are told it's gonna be a 30 minute wait it's because there's at least 10 customers ahead of you. Just because no one is around the Pharmacy area doesn't mean that we're not busy. This is a big misconception that all we do is take your RX, throw 30 pills in the bottle and sticker it. First of all we have to scan the Rx into the computer, imput all the info, verify that it is correct, have the pharmacist check it, fill it, have the pharmacist look it over and bag it.

Also transfers always take one to three hours because we have to fax them and wait for the other pharmacies response. My pharmacy usually fills 250-300 prescriptions a day with only one pharmacist and about 2 or 3 techs so were not just sitting around doing nothing.
     
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Posted by miketech on 2008-01-26:
Everytime I get medication at any Pharmacy I can't believe the wait and just general attitude of the staff. My cousin was a retail pharmacist and she said the working conditions were horrible so she went to a hospital to work, much easier and less hassle she says.
With all the profit in Pharma I don't understand why it has to be so rough on the customers and the staff at the same time rough on the customer.
I know from recent experience that after an hour or two at the doctors office and then wait at the Pharmacy for an hour, if you are sick you're about mad when it's over.
Posted by Ponie on 2008-01-27:
I don't understand all the complaints about pharmacies, either. I have two regularly taken medications. When I need refills, I always call a few days before I'm out. When I have a new RX, unless I'm told it will only be 10 minutes, I drop it off and either go back later that day or go in the next day.

One exception to this was the 8th of January when I was behaving like a two-year old and fractured a couple of ribs. It had to be filled immediately. But the person who took me for the X-rays brought me home so I could moan and groan to my heart's content and he took it to the pharmacy. When he brought me the Tylenol 3, a half hour later I was in la-la land. Bring on them there drugs! :)
Posted by Principissa on 2008-01-27:
The only problem I have ever had with a pharmacy was at Wal*Mart. And that was one time. I take two medications on a daily basis and like Ponie I call 3-4 days before I am out for my refill. When I get a new prescription I have my doctor phone/fax it in. And it's usually done in an hour of the call or fax.
Posted by RPh on 2008-06-07:
Fresh out of pharmacy school, Wal-Mart was my first employer. Like the original poster, I too would explain the classic question ("Why do you take so long to pour pills into a bottle?") by describing all that we had to do to fill a prescription--it was A LOT more work than most people would realize. It's only now that I've left Wal-Mart did I realize exactly how correct I was.

Now that I work at another pharmacy, I realize just how much work and just how long a prescription really should require. At my current pharmacy, most prescriptions are filled in under five minutes. If we make someone wait more than fifteen minutes, we ask their forgiveness for such an unacceptably long wait. When I was at Wal-Mart, we would occasionally have someone's prescription filled in as little as twenty minutes (although it was a very rare occasion). So what are we doing that makes us so amazingly fast? Nothing special--honestly.

I firmly believe that Wal-Mart views their pharmacies solely as a means to lure people into their stores and hold them captive for at least 30 minutes. Their executives have done the math. They realize that for every minute they're able to make someone wait longer, the more likely that person is to purchase more goods--and make the store more money. Because of this, filling a prescription at Wal-Mart requires about 10 extra, unneeded steps. These steps have been put into place under the guise of "safety". In reality, though, these extra steps increase prescription wait times at Wal-Mart so that their customers will be trapped in the store for an extra amount of time. And guess what? If they don't have enough medication to completely fill your prescription, you have to return again to purchase more items. They're rewarded with another shopping trip.

This probably sounds like a conspiracy theory, but it's really common sense if you think about it. If Wal-Mart really didn't view their pharmacies this way, then why would they have started the $4 generic program. Studies have estimated the cost for a pharmacy to dispense a prescription anywhere from $5 to $13. This doesn't even include the cost of the drug. As a former Wal-Mart pharmacist, I estimate that they lose about $13 on every $4 generic they fill. Obviously, this program is just one more extension of this "pharmacy as a loss-leader" concept.

The worst part about this--what makes me the angriest--is the effect these beliefs have on the employees at Wal-Mart pharmacies. This desire to prolong wait times stems from very high up on the corporate ladder--no one at the store level has any desire to make people wait at all. In fact, they'd fill prescriptions in under five minutes if their system would allow it. Sadly, however, it won't. Because of this, these employess have to endure gigantic amounts of stress and countless hours of abuse from (rightfullly) angry customers. Ironically, from what I've seen, this increased level of stress actually leads to a much higher error rate.
Posted by no_tropics on 2008-10-03:
Why do we continue to go there?
I’ll tell you.
In case you are unaware, economically most people are feeling the pinch.
And a large number of folks don’t have health insurance.

So sometimes people opt to go to the pharmacy with the lowest prices, Or the pharmacy closest to where they live to avoid driving long distances which adds to the cost.
Apparently Wal-Mart the corporation understands this or else why bother reducing prescription prices.
That doesn’t mean customers deserve what they get as far as customer service.
I might not like waiting but I don’t complain because a place is busy. Or because there are 4 people behind the desk. I don’t argue when you inform me, a doctor’s prescription slip is required, or you only accept certain types of payments.
Patients don’t go to the pharmacy out of boredom, or because they want to make customer service miserable.
People visit the pharmacy because their doctors wrote them prescriptions for some sort of ailment.
The medications help alleviate pain, keeps them alive by managing their blood pressure, or cholesterol, or heart problems, reduce stress, improve concentration,..any number of things.
Most people with prescriptions are filling them because they NEED them.

Often the lack of clear concise information we receive as customers from service persons in the pharmacy as to why someone’s prescription isn’t filled, has a customer asking more questions to understand.
We don’t work there: we don’t understand the process involved.
If you say my medication was ordered but not delivered , my first instinct is to ask possible reasons for that. I don’t ask to make your life difficult, or to suggest you did something wrong.
I ask because I need my medication which helps me function .
If the reason (as an example) is the manufacturer is having a problem filling orders for the stores, than once I know that, I can logically evaluate whether I can afford to wait a week to see if the medication is delivered or if I need to consider going elsewhere. Or if I should visit my doctor and have them write it for something else.
If the reason is your warehouse has discontinued the item, then I definitely need to know that , rather than wait another week and then find out I am now out of medication and if I had asked a week ago, I would have known to take it elsewhere.
Or the price went up considerably so your buyer is looking elsewhere for a better price.
I don’t ask because I just want to make you work. I’m not there because I’m bored and shopping for something to distract me : I’m there for medication.
If I didn’t need my medication out, I would not be coming in and waiting in line and then spending hundreds of dollars.
And if I understand why a medication takes a week to be ordered and delivered, or why it might not show up, my experience is smoother because I’m not frustrated & your experience with me goes more smoothly.
But I will say this: I resent when customer service acts as if I am not entitled to a clear explanation of what has transpired.
And when I don’t get an answer and ask again so I understand, the person says I am being rude.
It’s not rude to ask the what the delay might be for an ordered product – IT IS RUDE when customer service decides I’m being rude by asking for an explanation of the situation.
Let’s try this : if on payday your boss said to you “pay checks weren’t delivered”, and volunteered
no additional information, would you say OK and go home, or do you think you might ask to find out when your paycheck might come in ? [it’s a different situation, I know, but I’m using it to point out something that is important to you, so you understand that my medication is important to me]

If I ask “do you know why something might not be delivered?” and you repeat “ I told you it might not come in “ , do you honestly feel that type of response is improving the situation?
It doesn’t let me know why or what to expect - frankly that type of reply sounds defensive, the second or third time it’s repeated , it sounds like you have no idea why and absolutely no concept of why I would want to know and that makes me wonder about the proficiency of the people handling something I will be ingesting.

My experience with you has NOTHING to do with the older persons who came in earlier today and who cannot hear you, or despite signs posted ask questions you have answered lots of times.
I’m sorry if you’ve had a long day, didn’t get your lunch break, have financial problems, have a crummy boss; I work too, I have the same problems or similar ones going on in my job, my life.
And while I know there are some people who seem to live to complain, don’t treat everyone like we all come in complaining for no reason.

My question back to you is Why do people who are impatient, or don’t deal well with people
well chose jobs working with the public?
I worked in customer service for over 30 years. I never once told a customer I didn’t have to deal with them because I thought they were rude . I never hung up on anyone, or put them no hold and left them there because I did not feel like dealing with them ,even though there were times I would have liked to.
Why ? because it was my job to HELP the customer; how I treated them directly related to the experience they have of company I work for & their decision of whether they wish to continue to do business with it.
If their experience was favorable, they return and tell others about their experience. That translates into revenue which means I had job security, pay raises, promotions, bonuses.
It was never part of my job description to decide how I felt the customer should act and then use that to determine whether or not I would help them.
Posted by juniper/usury on 2009-10-18:
My biggest complaint with Walmart pharmacies, at least here in AZ, is that they make their Pharm Techs clean the bathrooms. I don't want someone cleaning the bathrooms then handling my meds! I'm not a germaphobe but that is just wrong, gloves or not, just gross
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StarStarStarStarStar
Customer Service By Gail In Pharmacy
Posted by Janetcallas on 12/06/2012
TUCKER, GEORGIA -- My husband who is 82 years old took two prescriptions to be refilled at the Tucker, Georgia Wal Mart Pharmacy, which he didn't realize refill date had expired. GAIL called his doctor several times before being able to reach her, and then called him at home to let him know they had been approved and would be ready for him to pick up. We appreciate her kindness to him so much - She is an asset to your Company. We have had good experiences with the Pharmacy employees at Tucker.
     
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Filling a prescription
Posted by Cgray13 on 01/10/2012
VANCOUVER, WASHINGTON -- I arrived at Walmart and went right to the pharmacy to give my new prescription. There was not a person waiting so I was pleased that my medication would be ready soon.

I went shopping and returned 1 1/2 hours later and my prescription had not even been started. It wasn't because of lack of help, since there were 4 women and a man back there, plus a checker.

I will never go to that pharmacy again. They make Safeway Pharmacy look great.
     
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Posted by Anonymous on 2012-01-10:
Just because there was no one there doesn't mean that there were not prescriptions to be filled. Doctors also fax prescriptions in as well as e-prescribing. Not to mention the refills phoned in. Now, if they told you it would take 10 minutes and it still wasn't ready within the time you waited, then I would be mad too!
Posted by Anonymous on 2012-01-10:
What John said. Pharmacies are always busy filling prescriptions. People usually do what you did: drop it off and come back later to pick it up.
Posted by I love my son on 2012-01-11:
Did you tell them you would be waiting for prescription? They fill the ones people are waiting for or coming in to pick them up first..
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Pharmacy is closed during published work hours
Posted by Janyap on 02/23/2010
LYNN, MASSACHUSETTS -- I made a mistake of having my prescription filled at a WalMart pharmacy. Sure, it's cheap, and the pharmacist is a nice guy who does a great job. But leave it to the WalMart management to screw up every shopping experience.

The business card for the WalMart pharmacy says that the pharmacy is open 9am-9pm Monday through Saturday. To make sure, I called the number as well, and the opening hours were listed as 9am to 9pm on the answering machine.

Yet, when I got to the store in Lynn, MA at 1:40pm in the afternoon on a Friday, the pharmacy was closed. There on the window there were the same business cards listing pharmacy hours as 9am-9pm, yet the window was closed shut.

A small sign said that the pharmacy will close for lunch 1:30pm-2pm if there is only one person working. There was no schedule showing how many people work in the pharmacy on any given day. People waiting for the pharmacy to open said that this WalMart has been closing the pharmacy in the middle of the day for years - but it never bothered to update its pharmacy business cards or correct the message on the answering machine.
     
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Posted by BEJ on 2010-02-23:
We frequent our CostCo pharmacy for one time rx needs. They too have this same policy stating they may be closed for one hour between the hours of 12-1330 if only one person is working. We call before we go to find if it is open. Even the phone message for them states this. Did you give them a call before going down?

Posted by topher63076 on 2010-02-23:
Ok so walmart should break the law and not give the pharmacist his half hour break that he is required to have. The law in Massachusetts states that an employer must provide a thirty-minute meal break during each work shift that lasts more than six hours. This one half-hour meal break is unpaid
Posted by Anonymous on 2010-02-23:
topher, That's not what the OP is stating. The OP is saying that if the pharmacy is going to be closed for a lunch period then walmart should state as much on the advertised hours the pharmacy is opened. That makes perfect sense.
Posted by goduke on 2010-02-23:
Oh, come on Stew. Don't go using that logic thing on us.
Posted by Anonymous on 2010-02-23:
Agree with Stew. Just communicate is all the Op was asking.
Posted by Anonymous on 2010-02-23:
Can Walmart do ANYTHING right? MG!!!!!!
Either do a little shopping for 20 minutes or go to Walgreen's.
You wouldn't want this pharmacist filling your 'scrip' on an empty stomach would you?
Now you know. Problem solved.
Posted by skelly39 on 2010-02-23:
Lady, I don't think the OP was saying the "sap" shouldn't eat. I think he's saying they should at least put a message on their voicemail stating they would be closed from 130-2 for lunch. Wouldn't be that difficult for them to do...
Posted by Anonymous on 2010-02-23:
zz, maybe this OP was on their lunch break too and couldn't wait 20 extra minutes. The OP states that they called to make sure of the hours. The answering machine should have been updated to mention the possibility of closing down for lunch. You people kill me.
Posted by Anonymous on 2010-02-23:
exactly skelly39
Posted by goduke on 2010-02-23:
It sounds like the OP was dealing with maintenance meds, but imagine if you had a sick child in tow. 20 minutes could be a very, very long time.
Posted by topher63076 on 2010-02-23:
I don't know if they all have the same recording when you call about refills but i get my prescriptions filled at walmart and when you call the refill line it states that they may be closed for a half hour if there is only one pharmacist working.
Posted by Anonymous on 2010-02-23:
She called and got the VM. That should have been a red flag.
In a fast paced world you gotta be proactive and not assume that the world is open to cater just to your needs at all costs.
If it was a timing issue you should talk to a PERSON NOT A MACHINE, brainiacs.

Sheriff, you slay me with your simplistic remedies. Stick to sports.
Posted by goduke on 2010-02-23:
If Walmart thinks it's o.k. to inconvenience their customers in order to avoid having a person to cover a lunch shift, why don't they just close the entire store from 12:00 - 12:30 each day in order to give the employees a lunch break?
Posted by Anonymous on 2010-02-23:
GD, that could be the most asinine reply ever posted on this site and I would expect better from you.
Posted by Anonymous on 2010-02-23:
ZZ, what have I told you about butting into adult conversations? Just because you missed GD's brilliant point doesn't make it asinine. Heck, if anything it makes it intelligent. Now sit back and LEARN.
Posted by Anonymous on 2010-02-23:
It is a false negative. A proposal that would never happen. Thoughtless.
Shall I go on, Langston?
Posted by goduke on 2010-02-23:
ZZ, google reductio ad absurdum, and then we'll discuss what we learned in our freshman logic class.
Posted by Anonymous on 2010-02-23:
GD: Okay, and that backs up what I am saying about your proposal don't you think?
Posted by Anonymous on 2010-02-23:
GD, When it comes to ZZ you gotta get all dog whisperer on him. Calm assertiveness, a quick pinch and a SHHHH. Anything else just confuses him.
Posted by goduke on 2010-02-23:
Not at all. If it is o.k. to close part of the store for a part of the day, then logically it should be o.k. to close all of the store for part of the day. The customers should just "learn to be patient."
Posted by Anonymous on 2010-02-23:
Keep it up Stewart!
GD, do you have any idea how much money they would lose.
It makes NO SENSE.
Your premise reeks of absurdum.
Posted by Anonymous on 2010-02-23:
So, you're saying GD... that because the pharmacy closes for just 30 minutes... then the rest of the store should just close for 30 minutes.
Posted by Anonymous on 2010-02-23:
That's what I gather, BKat.
Twisted thinking, huh?
Posted by Nohandle on 2010-02-23:
Hold it people!! The OP had a business card in hand stating store hours for the pharmacy. He called and received a recording of the same business hours. I would personally expect that particular department to be open for business during the stated hours. In no manner did janyep say he felt the employees shouldn't have a lunch break. He simply stated other customers had told him this particular pharmacy had closed during that period for years. Forget the business card, that might be from years ago. Update the telephone message. How hard could that be?
Posted by Anonymous on 2010-02-23:
Exactly Nohandle. I don't know how ZZ can read the same complaint as you and I yet jump off onto some spiel about lunch hour laws. His logic gives me a headache. I think that's why he does it.
Posted by skelly39 on 2010-02-23:
Hey, Stew, how come your last comment changed?
Posted by Anonymous on 2010-02-23:
You hold it, PEOPLE!! If the OP couldn't get a LIVE person on the phone they shouldn't have assumed that the place was open and had a back-up plan.
I would think that a change of the VM would not be of high priority.
The OP now knows the procedure so the problem is resolved.
Now stop making yourselves look silly.
Posted by goduke on 2010-02-23:
What I'm saying is that if the answer to the pharmacy being closed is that it is an acceptable customer experience and that the customer just needs to suck it up and deal with it, why would it not be an equally acceptable customer experience to close the entire store for 30 minutes and tell the customers to suck it up and deal with it? If you say that it's not o.k. to close the store for 30 minutes, then why would it be o.k. to close the pharmacy for 30 minutes when it's supposed to be open?
Posted by Anonymous on 2010-02-23:
ZZ, So anytime I call a place and get a VM I'm too assume they're closed? So I'm to assume in a one man operation like this WM pharmacy that the pharmacist drops what he's doing to answer the phone? Really??? And this makes sense to you? Lord son just how many domestic violence shots to the head have you received this year?
Posted by goduke on 2010-02-23:
Giving accurate info to the customer should be a priorty in a pharmacy. If I can't count on you to do something simply like accurately tell me what time you are open, how can I count on you to properly fill an Rx for my sick kid or elderly parent?
Posted by Nohandle on 2010-02-23:
If in fact, according to other waiting customers, the pharmacy department had done this for years then the recorded message should be changed and business cards updated. That's just my humble opinion. I deal with a locally owned pharmacy. Seldom I receive a recorded message. First of all it states business hours THEN to leave your number and you will be called back. I would think if my local pharmacy decided to change the operating hours the message would be changed as well.
Posted by Anonymous on 2010-02-23:
Like I said, the pharmacy should be open during the times posted and stated on the VM.
Any exclusions or changes should be promptly posted in a conspicuous place and stated on an updated VM.
Business 101 folks.
Posted by ticia232 on 2010-02-23:
All you people saying he must put a message or something on saying when
he is going to leave. I present to you, my friend (no it's not as important
as meds).

I worked at 7-11 in TX and many times I would be the only one there so I would put the closed sign when I went to the bathroom.

I can't tell you how many people told me that we should publish the times when we would have to go bathroom.

Posted by ticia232 on 2010-02-23:
Posted by Starlord on 2010-02-24:
The pharmacy requires special schooling, and you can't just grab an associate and stick them in the pharmacy. Also, most often, they don't know they will only have one person in the pharmacy until the other person who should be there calls off sick or whatever. In Arizona, you are required to be given one half hour for lunch and two fifteen minute breaks. When I worked for the sheriff's jail, I often was printing an inmate with one hand while eating a bologna sandwich with the other. Eventually, there was a legal action by the detention officers and deputies to force the county to obey labor laws. The fact the OP got the answering machine displays a significant point. If there is only one person working, they do not answer the phone.
Posted by goduke on 2010-02-24:
In other words, you should have more than 1 person working in the pharmacy.
Posted by vaRed55 on 2010-03-14:
Well damn, at least they actually had a sign posted! I've been to places who were closed on for whatever reason, but had their doors wide open (either cleaning or socializing) and "Open" sign merrily a-blinking. NOTHING even remotely alluding to the establishment being closed. I used to work in WM Pharmacy back in the days when pharmacists got NO lunch, just the staff. My boss was a diabetic, and every time he'd open up his lunch, we'd experience a massive customer rush. He and I were the only 2 staffing the entire place. Finally, he collapsed on the floor and had to be rushed to the hospital b/c of his blood sugar. There was NO choice but to close the place down until a back-up pharm could be rushed from another location. Regardless of what the 'written hours" were, if I saw a "closed for lunch" sign, I'd just make myself useful until lunch was over. Geez!!!
Posted by 13YEARSINRETAIL on 2011-05-08:
I agree the poster is not against the pharmacist getting a lunch but angry that walmart cannot figure out how to update their phone message about the pharmacy being closed for the lunch.
By the way, walgreens and cvs do not give their pharmacists lunch breaks (even if more than 1 pharmacist is working, alot of supervisors do not promote the pharmacists getting a lunch break). They get away with it by having pharmacists as salary employees and as part of management, but even managers can leave for lunch.
Posted by Shiny on 2012-03-25:
Keep in mind there may have been an emergency. A few times we normally would have had two pharmacists, but well, if one of them has to take himself to the ER because he is having chest pains, sorry for the inconvenience, but we have to close for lunch in that instance. *rolls eyes*
Posted by james on 2013-05-02:
at least they allow them to eat, the Big Three do not allow a break, they have the pharmacist eat as the count pills and they are lucky if they get to pee
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Price Gouging In Pharmacy
Posted by Belle.chandler on 07/28/2013
MT OLIVE, NORTH CAROLINA -- I had many new prescriptions to pick up at Walmart. I questioned the price of all of them, or so I thought. I made it clear that I did not have a lot of money to pay for these. I questioned a 40.00 charge for a new pen type medication. I said I needed it so I would pay once for it and get a discount card for the future. I saw a charge of 40.95, I thought that was the tax. NO it was the charge for NEEDLES!! I have been a diabetic for 20 years and have never paid more than 10.00 for a box of needles!! The pharmacists were trying to close for lunch, so I though I would resolve this after they came back from lunch. I was told "Yes" they had 9.00 needles and that yes I did question every price but they thought I wanted the most expensive product they carried because the Dr prescribed that one!
I was told I could not exchange it and that I had to keep it since it had left the pharmacy!!! I think that is BS another way to rip off people. I told them to never charge that product to me ever again!! I am still thinking about moving my stuff away from them for this. I don't need to work with a company that is willing to readily rip off people that are sick or dependence on medication to not be sick.

I think this is unethical and I think it needs to go viral about how badly this pharmacy - nationwide treats it customers. I have been reading other reviews also.
     
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Posted by Aa12345 on 2013-07-28:
These pharmacists at these chain stores don't give a rats arse about the customer really have an appalling lack of knowledge of the medications they think they know better than the prescribing doctor and really make getting a prescription filled a pain in the arse
Posted by Susan on 2013-07-29:
The person you need to blame this situation on is your doctor - he/she wrote the prescription for the needles and it appears Walmart filled it as written.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Pharmacy Denied My Prescription
Posted by Tonkakatt on 07/22/2013
LEOMINSTER, MASSACHUSETTS -- I had a root canal today. The Endodon'tist who performed the root canal gave me a prescription for 12 percocet, your pharmacy would not honor that prescription because it wasn't printed on security paper. I asked if it would make a difference if they communicated directly with him & they said it would not, that unless I have a prescription written out on security paper they could not fill it for me because it is a narcotic.

As much as I understand this policy as it was explained to me not once but several times, by not one person but two. It is my opinion that your employees took extreme measures to prevent me from receiving medication that would alleviate my pain from the root canal. The Endodon'tics office I received the root canal in was an hour away, and was already closed for the evening, so driving back there for a re-written prescription on different paper was not an option.

When I called spoke to the Dr he said he had never heard of this new law and encouraged me to visit another pharmacy. I ended up getting my prescription filled elsewhere & stocked up on vitamins & other essentials I had planned to purchase at Walmart.

I have been a long time shopper of Walmart, I can assure you that it will be a very very long time, if ever, that I step foot in another Walmart store. I will no longer give you my business. I have had similar experiences at other business establishments & boycotted their stores & needless to say most are not in business anymore.

Do I really think that I alone was the reason that other businesses have gone bankrupt? No I do not. I do know that I will not spend my money in a place who refuses to accommodate their customers. I know I will tell everyone I know, blog about it all over the internet & give unfavorable reviews at every opportunity about my poor experience in your Leominster MA store, and that I am no longer giving my business to Walmart. This is what happens when a business goes downhill, blame the economy all you want, in reality you can only blame yourselves for sub-par customer service and idiotic policies that do not have the best interest of your customers in mind.
     
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Posted by clutzycook on 2013-07-23:
If the prescription wasn't written on security paper, there's almost no chance you would have gotten it filled anywhere.
Posted by Tezrien on 2013-07-23:
Don't blame Wal-Mart for this. Blame the pill heads who have ruined it for everyone who really needs pain pills. They have copied and stolen so many prescription pads for their addiction and drug dealing that it has made security paper a must for any and all prescriptions. The law mandating the use of this went into effect July 1, 2013 in your state. http://www.lawlib.state.ma.us/source/mass/cmr/cmrtext/105CMR721.pdf
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