Wal-Mart Pharmacy

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Wal-mart pharmacy real pharmacy?
Posted by on
I am A. D.D I am prescribed the drug called Adderall. I'm on the generic because it's a lot cheaper and Wal-mart do have good prices but they never have this drug in stock. Last month I called them to see if this drug was in stock, they were snotty to me and said no it's out of stock. I called another Wal-mart in my town 3 miles down the road same day and they told me they are out of stock. Fine I go to Wal-greens and of course they have it they are a pharmacy duh! they do carry drugs here you can get with a prescription from a doctor. A month goes by I called the two same wal-marts and it's out of stock why wasn't I surprised. This time one of the managers in the pharmacy gets really nasty with me on phone. I simple said " do you ever carry this or what" and the guy went nutso on me. He said look it's on back order and we simple don't have it and I asked him when they were getting it and he said I don't know and hung up on me. I go to Wal-greens again and can you believe it they had it. I'm glad Wal-mart isn't the only pharmacy in town or I would be screwed I cannot concentrate or function properly at my job without my meds, very stressful and a lot going on I cannot be slipping up. I'm not losing my job for these idiots over at Wal-mart. I had another prescription for Wellbutrin a year ago and the lady in pharmacy said " This is a really new drug I don't think we have it" a really new drug? It was released in 1996 new??? 13 years ago? Who are these people working in the pharmacy, I probably know more about these things than they do for christ sakes. If you have an illness that needs to be treated with a drug and the drug prescribed to you is Adderall, Wellbutrin, Oxycotin or something along these lines something you can feel type drug, they won't have it in stock.... Why??? I'm sure they make enough of these drugs to have in stock at all times I'm sure. These drugs are known to give drug abusers a high, some kind of buzz so Wal-mart is against this and orders a very small amount. That is fine, but what about the non abusers people who need these drugs to function??? people who have a freaking prescription??? It's not like they are handing these drugs to anybody, you must have a prescription so carry the damn product. People rely on these things to function in everyday life. I hate how Wal-mart tries to play big brother. I realize they have such good morals and want to play big brother but you don't worry about that OK you just worry about your illegal workers cleaning the floors at night OK... I'm so tired of this place, bunch of Nazi's....
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Ytropious on 12/03/2009:
SO Walmart didn't have your drug of choice, you solved the problem by going to Walgreens. It's the equivalent of going to a store and being upset they're out of stock. It happens, and it's usually something there's not a whole lot of control over. Also if the drug came out in 1996, the generic probably came out in 2006, drug patents are 10 years I believe. Just saying...
PepperElf on 12/03/2009:
at least you were able to call ahead and find out before making a trip.

and you might like this website too... it has lots of good info

goduke on 12/04/2009:
You've made a huge logical leap as to why Walmart isn't keeping them in stock. It's most likely not that they have a moral objection to the med. More likely, it's that this particular med is not in big demand in these stores, and they choose to stock the shelves with drugs they actually sell on a frequent basis.
Anonymous on 12/04/2009:
who knows, it would be anything as to why they don't have it in stock....maybe the generic company is backed up, or having trouble at their facility, maybe wal marts order got lost in the mail.....who knows.....wal mart does offer great prices on their medications. I get their 3 month supply of meds for 10 bucks.....normally lasts me 6 months so I don't have to go back for a long time. I normally end up waiting in line for 45mins to an hour for my meds but hey, its worth the money. They just have a LOT of customers that go there for the low prices.
BEJ on 12/04/2009:
Pharmacy's can not possibly carry every drug known to man. they stock what is used most just like any other business. That does not mean, however, they could not order the drug for you and get it within a reasonable time. Did you ask if they could order it for you?
PepperElf on 12/04/2009:
also... almost every doctor I've been to had an associated pharmacy
granted most of those were either HMOs or military

but, you might want to check to see if there's one where your doctor is.
they might not be as cheap, but since it is something the doctor prescribes out, it would be more apt to be in stock
SadSackSam on 12/04/2009:
Oxycotin never tried that for me ADD how well does it work? Walmart has never let me down on my meds. They don't keep all of them on hand so I call a head a few days and they order them. Its a pain but my insurance pays all but $10 every where else it is a lot more.
Sulsuknjrk on 12/04/2009:
OK it's not like I called and they were out of stock and I'm having a hissy fit about it. I asked them if they could order it for myself on phone was told by pharmacy that we get a shipment in every so often and it's just timing if we have it or not. I called another Wal-mart and was told, oh we had it in last week, we had 3 bottles ordered and it all sold out that week. OK so you are ordering supply and not even a week goes by and you're out of it.. Tells me walmart need to order more. He even said we are always out of it, we order it and it goes quickly.
PepperElf on 12/05/2009:

have you checked to see if your doctor has a pharmacy associated with the office?

heck might even ask him about ordering it online
he might have the resources for that too
Sulsuknjrk on 12/05/2009:
Any Pharmacy should have Adderall (generic)It should not be this hard to get...The person who said this drug is more than likely not in demand is more than likely wrong. Out of all prescription drugs in general Adderall ranks 40th position for US prescriptions dispensed. More Adderall is dispensed than Prozac, Viagra, Celexa, Celebrex, Oxycontin, Penicillin, Concerta, Lithium, Abilify, and many many others. So this isn't an odd ball rare drug by any means. And not having Wellbutrin in stock Walmart telling me it's a newer drug, but it's been around since 1996 lol and Wellbutrin ranks 19th position for US prescriptions dispensed. Wellbutrin In 2007 was the fourth-most prescribed antidepressant in the United States retail market, with 20.184 million retail prescriptions. Pretty rare drug walmart..I got the Wellbutrin not the generic so don't know why they didn't have it been around long time. Maybe Wal-mart just suck???? could that be possible? Everyone wants to defend them. And it's one thing to call and walmart to be out of something but calling both stores for 2 months and still nothing?? I even called a 3rd walmart today just for a laugh, yes we have 4 walmarts here. Did the 3rd store did they have my adderall??? take a guess how about NOOOOOO... I doubt the 4th store would either didn't even waste my time calling. Rare drugs here people... No they just don't order many bottles(enough bottles) to take care of it's customers so they have to go elsewhere to places like Walgreens, CVS, Meijer, Etc Etc.. they don't have a shortage over there for some reason. Hmmm
Sulsuknjrk on 12/05/2009:
Wanted to throw one last thing in. I talked to the lady at the pharmacy at Walgreens about these Adderall (generic) and asked if they had a problem stocking them. She said it's never been a problem that she knows of keeping them in stock. She said sometimes we run out of certain things but get them back in fairly quickly and we don't have a shortage on what you're asking about. It's all good I got my prescription filled Walgreens always takes care of me :) I'm just giving my opinion and rating on why I think Walmart sucks. Not with this but in general. I have more reviews to give in other sections, when it comes to walmart staff, management.. Plus I used to work there about 10 years ago so I can always review on work experience at walmart for 2 years. This is just a review here nothing more. Walmart sucks.
*Brenda* on 12/05/2009:
So, even if they are out they won't order more? I use CVS and they didn't have one of my medications in stock and they ordered it, it was there the next day. That's how it should be!
PepperElf on 12/05/2009:
OK so I guess go to Walgreens then
Ytropious on 12/05/2009:
I feel bad for Walmart, everyone expects everything of them. Sell of out something someone wants and it's nothing but complaints. And OP, you need to understand that drugs and their generics ARE NOT equal. Just because one came out in 1996 doesn't mean the generic came out at the same time. Drug patents last 10 years I believe, then generic companies can start making their own version.
Anonymous on 12/06/2009:
Boy, people treat Walmart like they do Jesus. Give em what they want, and they are happy. Say NO, and they are all over you.
Anonymous on 12/06/2009:
We kept a very limited availability of controlled drugs like Adderall, Ritalin, Oxycontin, etc, and we never verified over the phone if they were in stock. Our regular customers requiring this drug knew this and we would order for them as it was needed. Patients requiring an emergency supply of these drugs were referred to the hospital pharmacy. It inconvenienced customers and for that I was sorry but our pharmacy was robbed several times. Having a gun pointed at your face by a tweeker wanting to use the ADD drugs for speed was not a good experience.
Sulsuknjrk on 12/06/2009:
Proconsumer... So your regular customers get special treatment over new customers?? I'm not a regular customer so I didn't know the inside tip on getting my prescription filled. It's always good to verify if something is in stock to save someone a drive there, what if they are coming from a long distance??? You keep a very limited availability even more reason to call to make sure they are in stock. Your pharmacy was robbed several times??? Someone was actually stupid enough to rob Wal-Mart??? all those cameras and people and did this for Adderall, Ritalin, Oxycontin??? I know Oxycontin was a problem for a while, I did hear that. Not with Wal-mart just a pharmacy in general. I wouldn't have people referred to a hospital pharmacy when you can just have them referred to any other pharmacy except Wal-Mart.
Sulsuknjrk on 12/06/2009:
Ytropious. you bet your ass I expect something from them. They are a pharmacy I expect them to be able to fill my prescription. I don't expect them to be perfect and always be in stock on every single thing in the store that would be impossible. I expect better than 4 Wal-Mart stores being out of stock on a very popular widely used drug that I have a prescription for and rely on for my health and well being. I expect 1 out of these 4 stores having it in stock at least and not get the same old song and dance each month. I expect Wal-Mart to tell me to come in give them my prescription and have them order it for me and find out roughly when I will be in each month so they can order it ahead. That makes to much sense. The way it sounds they might do this for customers according to ProConsumer...But how would I ever know this if they don't tell me??? And if walmart don't want to tell me anything over the phone because they think someone will rob them, they shouldn't make up thought up lies on phone about it. Say sorry we are out of stock bring in your prescription for it and we can order it for you, we don't have this drug on hand most of the time and we can set something up with you if you like to have it ordered ahead of time. See the main reason I'm upset is how they handle things and the customer service blows.
Sulsuknjrk on 12/06/2009:
Ytropious... Why are we talking about generic Wellbutrin??? I went in last year to get the name brand Wellbutrin XL.. Back then they didn't even make a generic XL version. So yeah the drug has been around since 1996 making it not a new drug. DUH
Sulsuknjrk on 12/06/2009:
Brenda.. You are exactly right! CVS sounds like they have good customer service. They ordered your meds the next day you got them and everything is well (the way it should be everywhere) but this isn't everywhere they are the big bad almighty walmart and a lot of things they do don't make much sense. They are to big and rich is the problem, putting smaller places out of business who have good customer service and care about the customer.
Anonymous on 12/06/2009:
Suls, you know nothing about the drug industry OR how a pharmacy works. You have had this explained to you more than once and still refuse to listen. Which tells us you are merely a complainer who will never be happy with anything.

Go to Walgreens. Where they have your meds. Because they are not as busy as Walmart.
*Brenda* on 12/06/2009:
Also, I am on several controlled substances and they are always in stock.
Anonymous on 12/06/2009:
Sulsuknjrk, where in my post did you get that the regular customers got better treatment? We did not verify any controlled drugs over the phone for anyone INCLUDING regular customers. Unless we had the prescription in our hot little hands we didn't verify anything. It was a safety issue. We ordered the medication for them and any other customer when they needed it and we had possession of the Rx slip.

You are impatient person and your get it now attitude will get you no where. If you had left your prescription at my store or any other for that matter they would have ordered it for you. And as I also said, emergency situations were referred to the hospital pharmacy. That was MY stores policy so we KNEW that the patient would get what they needed. I was not suggesting you do the same because you are in no position to refer anyone to any store because you do not know what they may or may not have in stock at the time. Since you have been on these drugs for a while then you should know to be proactive and get your meds ordered before you run out.

Another thing, you have selective reading. I never said I worked at Walmart and I never said that they were robbed several times. I said that the pharmacy that I worked at was robbed several times. As far as someone being stupid enough to rob a Walmart, are you kidding?? Tweekers will rob anyone or do anything to get their rush including robbing a Walmart. Those cameras will not deter a tweeker or anyone else that is not thinking clearly.

I am not sure if it is attributed to your ADD but your posts and rants make you appear to be an unreasonable person. We saw people like you on a daily basis and we learned to get a thick skin because you hear what you want to hear and not what you are being told and when you tell others the "story" it is twisted. You found your drugs at Walgreens, GREAT! Now you can leave Walmart alone.
PepperElf on 12/06/2009:
pro - you know that's a good point.

cos you never know.. might have a junkie call up, find out what you have in stock and then try to make hit on your location.
Ytropious on 12/06/2009:
Sigh Sul, you have no idea, do you? You're the one who posted 2 complaints about 2 different drugs from Walmart, one would have sufficed. DUH
Anonymous on 12/06/2009:
That's how it happened Pepper. That's why we stopped verifying over the phone. We had full support from corporate.

Yt, there were three complaints yesterday. Looks like admin condensed them down into two complaints.
Sulsuknjrk on 12/06/2009:
proconsumer. I'm a very patient person to patient actually. I can wait a week or so for my meds no biggie, I can suffer for a week I have the patients. The problem the walmart stores I called told me they don't order it for people special. this is one of my problems. And I don't like being lied to either that's bad customer service. if you can't tell someone if something is in stock for safety you tell the person this on the phone not make up a bunch of stories, that's childish. I was told they have a shortage on this drug. No they do not have a shortage on it, geez. LOL Walgreens even told me this. Walgreens told me on the phone they had the drug to, very cool saved me a drive for nothing.
Sulsuknjrk on 12/06/2009:
LadyScot I know exactly how the drug industry works and how a pharmacy should be run. You try to carry popular drugs that many people use you should have these in stock and order plenty ahead. And you should be honest with customers and not play little games. It's really quite that simple.
Sulsuknjrk on 12/06/2009:
Brenda... Good thing we have our CVS and Walgreens. That actually carry drugs we need without telling us we are out of stock all the time and cannot order it for you, you will just have keep driving back to the store and wasting your time.
Sulsuknjrk on 12/06/2009:
Ytropious... Yes I had a problem with Wal-Mart pharmacy on another drug to. I mentioned that to give an idea how stupid they can really be up in there. Wellbutrin is a new drug, LOL are they that stupid or what? Then someone tried to derail my comment by saying it could be a new drug it takes 10 years to get a patent on a generic... Well that is fine, but I never claimed to take the generic and the generic isn't a new drug either that's been on the market for a while now to. When I think new I think within a year. Not 13 years not 5 years. DUH
Sulsuknjrk on 12/06/2009:
Bottom line Wal-mart suck... Not just in pharmacy, check out the automotive reviews... If you care about your car don't take it to Wal-mart. A simple oil change can cost you big and they do whatever it takes to get out of it even though they are the ones who screwed the car up. Or checking my bag making me feel like a criminal... If you think you see someone put something in their pocket fine, or they see you stealing fine bust them. But an inocent person that does business all the time with the store should not be treated like a criminal because he is black or Mexican or looks ethnic.
Ytropious on 12/06/2009:
Your last comment had nothing to do with your original. Every company has complaints about every facet of their business, including Walmart, and your beloved Walgreens. You are possibly the most immature poster we've had on here, and that's saying a lot. Second, post everything in ONE POST don't make separate posts for separate drugs and responses to posters. And lastly, you mentioned Wellbutrin XL at one point in a different review, that came out in 2003 not 1996. Just saying...
Anonymous on 12/06/2009:
LOL You beat me to it Yt. So much for him knowing all about the business.

Suls, sorry but I am not buying it. I do not believe that Walmart refused to order it. If they have then you are complaining to the wrong people. Contact your states board of pharmacy and let them deal with you.

You do NOT know how the pharmacy industry works. That is very evident from your posts. Go to school, get your Pharm D. and take a few courses in pharmacy law. Then work in the business long enough to get some experience then come back and talk about how a pharmacy should be run. You know nothing!

I've been in the business for more years than I have fingers and toes. I know how it works. I know what the pharmacy can or cannot do. I hate being "anti" consumer but you are an unreasonable person and if you behaved this way in the store then I would refuse to serve you. (Which by the way is legal.)

To make your rantings worse you brint this into it: "But an inocent person that does business all the time with the store should not be treated like a criminal because he is black or Mexican or looks ethnic." Who the heck brought race into the matter? With all sincerity you appear to be a little "off" in your thought processes and I think you should see your doctor to see about a medication adjustent.
Sulsuknjrk on 12/06/2009:
Ytropious OK I was wrong. You are correct it's 2003. I don't feel bad. I don't work in a pharmacy and I knew it wasn't a new drug like the lady in the walmart pharmacy thinks. I don't have to be an expert on drugs the pharmacy staff should know quite a bit though. ProConsumer...The bottom line is that Walmart sucks OK that is why we have a review section most people are saying Walmart sucks in one way or another, I don't see any positive reviews about them. A lot of things are legal, I can be lied to, they can never have anything in stock. They can even not know their stuff that is fine... I just know how to treat customers because I used to work in retail back in the day and I still deal with the general public at my current job and I tell people how it is and do whatever I can do help by taking a name and number and getting back with them. I never hung up on a customer either (Wal-Mart) even if they were being very rude, oh believe me sometimes I would like to but they are the customer and what keeps us in business so you have to respect that and keep your personal feelings to yourself. I got hung up on for asking a question and whomever I was speaking within the pharmacy was having a bad day, so take it out on a customer who did nothing to you? I have a very stressful job dealing with all kinds of people who just don't understand. I get asked the same question from the same person sometimes 5 times and it's a really simple answer if they would just pay attention, it's stressful and frustrating but no I don't hang up on people. And my company don't lie to people. if we had an issue where we couldn't tell somebody something on the phone we tell them we cannot tell you on the phone sorry. We won't make up some crazy story to avoid it..
Anonymous on 12/06/2009:
Dang Pro. I couldn't have said it better myself.
Sulsuknjrk on 12/06/2009:
I'm complaining to the wrong people? this is a reviews site if you can't handle complaints you're probably at the wrong site.
Sulsuknjrk on 12/06/2009:
Ladyscot..... What are you nuts?
Anonymous on 12/06/2009:
Suls, you are the one with the problem, not us. THAT should tell you something.

Nuts? Not I.
PepperElf on 12/06/2009:
I think the point they're trying to make is that
what you wanted - them to tell you what drugs they had - isn't going to happen and why.

sure you're upset but that's the store's prerogative
and for their own protection cos they never know if it's a junkie calling, trying to plan out his next drug-theft
Anonymous on 12/06/2009:
Suls, you have more issues than this site can help you with. Good luck and good bye.

LOL Lady. We have to quit agreeing so often or there will be rumors. ;)

Pepper, you hit it right on.
Anonymous on 12/06/2009:
You post a complaint here, you take the consequences of getting responses. This is a review site to discuss the complaint. Ranting and ravings is not what this site was intended for. Your taking Adderall has absolutely nothing to do with my comments. My comments are directed at your irrational attitude.

By the way. If you were trying to insult me with that lesbian comment, you will have to do better. All you did was validate my earlier comments about your instability.
skeletons on 12/07/2009:
amen....I rarely use walmart to fill prescriptions, but I do...never really have problems...and my meds are def. controlled.
Ytropious on 12/07/2009:
Have to have the last word, do ye? We all work here (not at Walmart, except one of us) and I've got a final to take at 8am, but that doesn't make me a bad person for still being up and awake studying. Also I just wanted to point out that this website is usually used for complaints, not compliments, so of course there's going to be a ton more complaints then anything. People who get good service rarely comment about it. You know the old saying, something about people who get good service tell like 2-3 people, but people who get bad service tell 11 people, or in the internet age, anyone who'll listen.
Anonymous on 12/07/2009:
Suls, and if you knew me at all you would know exactly what you could do with your lesbian comment. You absolutely show your instability and your need for medication. My nephew has ADD and he at 13 has more manners and respect than you are currently showing.

I sincerely feel for you. You should see your doctor for some new medication because obviously the current prescription isn't working.
PepperElf on 12/07/2009:

why is suls making commnets about sexual preference? just because she doesn't like someone's advice?

that's pretty messed up.

"I hate their advice! I'll make sexual comments about them now!"

dang what is this grade school?
Sulsuknjrk on 12/07/2009:
Me Tarzan She Jane
indyrxtech on 12/08/2009:
we never tell anyone over the phone any controlled substance counts. We have competitor pharmacies across the street from us who have been robbed and from what they have told us its been after a "customer" calls asking if they have a certain control in stock. Don't get so upset bc they "didn't have it." They could just be protecting themselves.
7NKI on 11/23/2011:
Most pharmacies WILL tell you if they have a drug in stock or not, just not how many (over the phone). Also, pharmacies usually don't order a medication specifically without having that person's prescription IN HAND. I know, because I am on a "rare" controlled substance and have always had a hell of a time getting my entire 2 wks' worth at one time from a "new" pharmacy. This being the case I went to Walgreen's for all my medications until last month when I tired of them lying, withholding my medication, shorting or over-filling my prescriptions, illegally charging ME (rather than my insurance) $1300 last summer, and in general just being ignorant, mannerless beasts. I fired them and then moved all my medications to Walmart, who so far have been FAR superior in service both over the phone and in store. However, pharmacists are just people, and they are DEFINITELY capable of not only mistakes but of committing outright OUTRAGEOUS and ILLEGAL acts out of pure laziness, and obvious discrimination against people who are prescribed certain meds they "morally disagree with" OR just flat-out refuse to make the effort to do it right and then lie to customers about it because they assume that we are all as ignorant and amoral as they are. So, Sulsuknjrk- I agree that you have a RIGHT as an effing paying CUSTOMER to EXPECT some service from a retail store who claims to provide pharmaceutical SERVICES to PAYING CUSTOMERS! Basically, they are YOUR employee, and they should make the effort to either accommodate your needs, or explain to you what needs to happen in order for you to get the meds you NEEDS! I have been in the public service industry for half of my life, and let me tell you, there is NO excuse for how some of the pharmacists in my area behave. I realize they think (wishfully) that they are DOCTORS but no DOCTOR would dare pull half the crap they do because that dr would be in malpractice court so fast their license to practice would spin away as fast as a top. Service is service, and pharmacists are providing prescription service to the public- nothing more, nothing less. If they don't WANT to abide by laws, policies, and COMMON SENSE then maybe they should go sit on welfare like the customers they so despise/discriminate against do.
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Price Gouging In Pharmacy
Posted by on
Rating: 1/51
MT OLIVE, NORTH CAROLINA -- I had many new prescriptions to pick up at Walmart. I questioned the price of all of them, or so I thought. I made it clear that I did not have a lot of money to pay for these. I questioned a 40.00 charge for a new pen type medication. I said I needed it so I would pay once for it and get a discount card for the future. I saw a charge of 40.95, I thought that was the tax. NO it was the charge for NEEDLES!! I have been a diabetic for 20 years and have never paid more than 10.00 for a box of needles!! The pharmacists were trying to close for lunch, so I though I would resolve this after they came back from lunch. I was told "Yes" they had 9.00 needles and that yes I did question every price but they thought I wanted the most expensive product they carried because the Dr prescribed that one!
I was told I could not exchange it and that I had to keep it since it had left the pharmacy!!! I think that is BS another way to rip off people. I told them to never charge that product to me ever again!! I am still thinking about moving my stuff away from them for this. I don't need to work with a company that is willing to readily rip off people that are sick or dependence on medication to not be sick.

I think this is unethical and I think it needs to go viral about how badly this pharmacy - nationwide treats it customers. I have been reading other reviews also.
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Aa12345 on 07/28/2013:
These pharmacists at these chain stores don't give a rats arse about the customer really have an appalling lack of knowledge of the medications they think they know better than the prescribing doctor and really make getting a prescription filled a pain in the arse
Susan on 07/29/2013:
The person you need to blame this situation on is your doctor - he/she wrote the prescription for the needles and it appears Walmart filled it as written.
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Pharmacy Denied My Prescription
Posted by on
Rating: 1/51
LEOMINSTER, MASSACHUSETTS -- I had a root canal today. The Endodon'tist who performed the root canal gave me a prescription for 12 percocet, your pharmacy would not honor that prescription because it wasn't printed on security paper. I asked if it would make a difference if they communicated directly with him & they said it would not, that unless I have a prescription written out on security paper they could not fill it for me because it is a narcotic.

As much as I understand this policy as it was explained to me not once but several times, by not one person but two. It is my opinion that your employees took extreme measures to prevent me from receiving medication that would alleviate my pain from the root canal. The Endodon'tics office I received the root canal in was an hour away, and was already closed for the evening, so driving back there for a re-written prescription on different paper was not an option.

When I called spoke to the Dr he said he had never heard of this new law and encouraged me to visit another pharmacy. I ended up getting my prescription filled elsewhere & stocked up on vitamins & other essentials I had planned to purchase at Walmart.

I have been a long time shopper of Walmart, I can assure you that it will be a very very long time, if ever, that I step foot in another Walmart store. I will no longer give you my business. I have had similar experiences at other business establishments & boycotted their stores & needless to say most are not in business anymore.

Do I really think that I alone was the reason that other businesses have gone bankrupt? No I do not. I do know that I will not spend my money in a place who refuses to accommodate their customers. I know I will tell everyone I know, blog about it all over the internet & give unfavorable reviews at every opportunity about my poor experience in your Leominster MA store, and that I am no longer giving my business to Walmart. This is what happens when a business goes downhill, blame the economy all you want, in reality you can only blame yourselves for sub-par customer service and idiotic policies that do not have the best interest of your customers in mind.
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clutzycook on 07/23/2013:
If the prescription wasn't written on security paper, there's almost no chance you would have gotten it filled anywhere.
Tezrien on 07/23/2013:
Don't blame Wal-Mart for this. Blame the pill heads who have ruined it for everyone who really needs pain pills. They have copied and stolen so many prescription pads for their addiction and drug dealing that it has made security paper a must for any and all prescriptions. The law mandating the use of this went into effect July 1, 2013 in your state. http://www.lawlib.state.ma.us/source/mass/cmr/cmrtext/105CMR721.pdf
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Wrong Strength of Medication Given to 4 Month Old
Posted by on
Rating: 1/51
SHERWOOD, ARKANSAS -- Hello consumers,

For as long as I can remember I have always filled my rxs at Walmart pharmacy. Last month my daughters dr. called in some meds for her. Well to make a long story short, Walmart filled the medication, but gave her the wrong strength. To make matters worse shes only 4 months old with a lot of health problems as well as allergic to a great deal of food which ultimately forced me to discontinue nursing.

I'm writing this review because after speaking with management I'm very concerned that someone could die because on another occasion the label on my son's medication instructed me to give him double the dose which was an error on the pharmacy part..again. As a mother I would hate for this to happen to another person, let alone a child. I pray that changes are made ASAP.

In the meantime, we have transferred all of our medication out of Walmart and I hope everyone else does the same. God Bless.
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trmn8r on 09/17/2012:
It does not sound like you received an impression things will change or a level of concern.

I would not trust my car at WallsMart, so there is no way I would consider using their pharmacy. That may not be the most rational thinking - so be it.
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Walmart Clio Michigan Pharmacy "AWFUL"
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CLIO, MICHIGAN -- It is very sad when you go to a pharmacy to get your meds and have to wait 2 hours. They told me it would be 30 minutes. I was not the only one who had to wait. It was ridicules. I asked what was taking so long. I was told they were busy. The pharmacy at Walmart which I have gone for 10 years in Ohio was wonderful The Walmart pharmacy in Clio, Michigan is horrible. I have had to have 3 scripts filled at different times and it was always the same. The computer was down, someone was on lunch, etc. This past Saturday was the last straw I will not go there again. They have two Indian pharmacists, I am not pointing fingers at races, but they are extremely rude. On Saturday I guess someone was on lunch and I waited for 15 minutes for them to even come and take my script. The pharmacist told me just a moment three times. No explaining that someone was on lunch just you have to wait. When he did come to the window he again said I was just going to have to wait. Finally after I was upset he took my script, and again went on and on..I finally told him to just stop I was mad enough at his rudeness, well he then tried to grab my arm. I am not sure why. I told him not to touch me.. Finally he said it would be 20 minutes due to my saying I hope I don't have another 2 hour wait. While waiting I did some shopping to come back to seeing him tell the girl associate about me. I was not a happy lady. I told her I was not going to bite her head off. Only the rude pharmacist. As I was leaving I told him what I had seen. He tried to get me to come back to the pharmacy by calling ma'am, ma'am...I ignored him..Needless to say this Walmart has lost my business. I will try the one near Burton, Michigan on Belsay Rd...Hopefully I will have better luck. Stay away from Walmart in Clio, Michigan.
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Sophia Marie on 06/20/2011:
I have always found that you get what you give and a friendly attitude goes a long way towards receiving prompt service.
Churro on 06/20/2011:
There's absolutely no excuse for any walmart employee to lay their hands on a customer. Especially a pharmacist. If it were me I'd make a stink of this with whoever in walmart or the media that would listen. Actually I'd probably knocked the guy upside the head but I doubt seriously the jerk would put his hands on me. That's not a bully's style.

You deserve better treatment than you received. I wish you well and good review.
stardancer on 06/20/2011:
There's a whole group of people who have banned Wal Mart altogether.

I can not remember the last time I went there.
raven2010 on 06/20/2011:
The wait at a wal mart pharmacy on a weekend will always be long, especially when that weekend coincides with Friday paydays as well as folks who get paid on the 15th.

If at all possible, have the doctor call the script in or drop it off and pick it up Monday---not always possible, I know.

Either way, you should never ever have been touched!
jktshff1 on 06/20/2011:
"banned Wal Mart"....banned them from what?
Venice09 on 06/20/2011:
I would never trust my health to a Walmart pharmacy. The words competency and Walmart just don't go together in my mind. This particular location does sound like a place to avoid. I would never put up with a rude pharmacist or one that makes me wonder if my prescription will be filled accurately.

Prescriptions can be a matter of life and death and are not something to be taken lightly. Find a better pharmacist even if it means shopping around. It took my family a long time to finally find a pharmacy we trusted, but it was worth the time and effort.
olie on 06/20/2011:
You can check out prescription prices at Walgreens.com and drugstore.com. (Not that you'd actually order from either place, but you can compare prices.) Take your bottles to Target, or CVS, or RiteAid, or a locally-owned pharmacy.

NOT when you need a refill pronto. But in between, when you have the time to do some comparison shopping. See what kind of service you get as a *prospective* customer.

One big plus to using Walgreen's is that most locations are 24-hour. Even if you aren't planning to pick up a prescription at 2 a.m., somebody at Walgreen's is working on the refills and call-ins and "I'll pick up laters".

Venice, we used to have an absolutely stellar pharmacist at our Wal-Mart. Then he got transferred or something. For other reasons--the main one that Mr.olie began working for Target Corp.--we switched to Walgreen's, and currently a combo of Walgreen's and Target. Depends on time of day. Target is open for limited hours.
GenuineNerd on 06/20/2011:
There are other pharmacies, other than Walmart, in which to take your prescriptions. Hopefully they will honor any insurance coverage you have. Even if you have to pay a little more, if the service at the next pharmacy is good, stick with them You don't deserve to be treated this rudely.
Debbie on 07/27/2012:
I hate the pharmacy at Clio Walmart! I am always polite with them but they don't return it. We all know that they are busy sometimes. But they should not treat customers like dirt! I called in my refill and then went there and they tried to tell me that I only had one script after about 20 minutes of the cashier treating me like I was insane she found out that she was wrong and that I did have 2 scripts,did I get an apology no way! They said I would have to wait 30 minutes for the second script to be filled! That was the whole point of calling it in so I didn't have to wait! I will only go to the pharmacy on Corunna Rd. The cashier always remembers my name even though I don't go there much. They are always friendly and polite. I will gladly drive the extra miles to the Corunna Rd. Walmart!
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My Prescription Was Short And They Blamed Me ?
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MORGANTON, NORTH CAROLINA -- First, I have to say I have enjoyed the convenience and low prices of Wal-Mart for over 15 years. I have also been a patron of the Wal-Mart pharmacy, due to cost savings, for just as long. Yet, I was startled when I found they acted as if I was in the wrong, when I could not have been. It hurt my feelings and left a really bad taste in my mouth regarding customer service. I WILL NEVER SHOP AT WAL-MART AGAIN AND I WILL ALWAYS BRING AWARENESS TO THIS ISSUE UNTIL I AM EITHER RETURNED MY PORTION OF THE $120 COST OR seven tablets. I do not need to go without my medicine (actually I just reduce the amount by half to make up) and I do not deserve to be treated as if I am some sort of drug addict. I would think a company larger than over 150 nations would have it together. I would be wrong to think this. Here is my story.
I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. At least they stopped blaming me. I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I paid the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.
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Anonymous on 12/03/2010:
Do a med count with the pharmacist before accepting any medication.
trmn8r on 12/03/2010:
What if this was a mistake on the technician's part, and there is no way to prove it (the security tapes don't show the pills)?

How does WalMart decide one way or the other?

With something like a controlled substance, it may take some evidence of some sort to tip the scales in your favor, even if you are correct.

Hopefully, there are cameras showing the pills close up.
Anonymous on 12/03/2010:
Because of HIPAA and other privacy issues, I doubt there would be security camera footage showing the actual pills. My pharmacist shorted me a pill or two once before, and I mentioned it the next time I was in. She explained that I am welcome to count my pills before leaving, and even offered a room for me to do so. If I took them out of the store, she explained, then came back in to say I was shorted, there is no way I could prove I hadn't taken the pills out of the bottle and put them in my pocket, only to claim I was shorted. Makes sense to me.
werelucky on 12/03/2010:
trmn8r on 12/03/2010:
What LinusOno said makes a lot of cents.
Venice09 on 12/03/2010:
This is one of the biggest concerns at the pharmacy because there is no way to prove anything. I would not want to take the pills out of the bottle and count them at the pharmacy, especially if it's more than 30.

My husband recently ran out of a prescription earlier than he should have and realized he was shorted an entire bottle. (Don't ask. I don't understand it either.) Of course, there was no way to prove this, but the pharmacy gave him another bottle, with doctor's authorization.

The OP's prescription was quite expensive. It should be unnecessary, but in the future I think it would be a good idea to count the pills before leaving the store since its only 30 pills.
drugdoc121 on 12/04/2010:
I wish to make a few comments on the issue of the missing 7 pills. I would have an easier time believing this if it were an intentional shortage and not a mistake. By this I mean the pharmacy did not have the full quantity and perhaps forgot to make a notation that a balance was due. That being said, I don't know any pharmacy that would give 23, owe 7 AND charge full price. They more likely would give 7 and receive payment when the balance was picked up. So, giving 23 tablets intentionally, with no notation, doesn't make sense. Likewise a pharmacist accidentally counting 23 is unlikely. Why you may ask? Because pharmacists count in 5's as in 5,10,15 not 1,2,3...etc when counting pills.Lastly, the OP's stance that he is a "good and loving husband" (not sure the relevance of that to the complaint) and his statement that "I do not deserve to be treated as if I am some sort of drug addict" is a bit defensive. The latter statement would also lead one to believe that this drug is a controlled substance. If this is true, all the pharmacists I know double count controlled substances before they are dispensed, not only to avoid this exact problem from occurring but also because they are regulated. If it is the most regulated controlled substance or a C-II drug, that count is also documented in a log that the state can and does audit. Not saying the OP is wrong or a liar, just saying something here doesn't add up.
Venice09 on 12/04/2010:
Drugdoc, when my pharmacy cannot completely fill a prescription, they make a note on the receipt that so many pills are owed and charge for the full amount. There is no charge when the owed pills are picked up.

It's possible that not all pharmacists are as ethical or competent as you think they are. I believe the OP is telling the truth. I don't think anyone would write a review like this if they did something wrong. I think the OP's prescription was shorted, but he has no way to prove it. I think someone at the pharmacy made a mistake or possibly even pocketed the seven pills. There are bad apples in every profession.
Anonymous on 12/04/2010:
I have no trouble believing it at all. Perhaps the pharmacist counted 30 and one of the other pharmacy techs removed a few. Stranger things have happened. I once received a bottle of infant amoxicillin powder that hadn't been mixed with water. I have been shorted pills (with a "we owe you" note), I have been shorted pills with no notation at all. I was once told that my drug was over-the-counter only to receive a call about a week later to come and pick up a script that had been left sitting - the prescription version of what they had insisted was OTC. I spent $200 for a box of shots that were not the correct ones (their error) and then they wouldn't take them back (State law they say) and I had to pay again to get the correct ones. It seems as if the only time the pharmacy's ability to err is in question is when it is pertaining to one of those more "popular addictive" drugs - then the CUSTOMER is somehow at fault. I would also be defensive if someone implied that I was a thief or an addict.
Anonymous on 12/04/2010:
I pick up prescriptions for someone. They are in a bubble pack. I visually inspect the bubble pack. In some bubbles there are as many as 8 different pills. Often times I find the bubbles short on pills, or too many of one medication in one bubble, or occasionally the wrong milligram. ALWAYS CHECK.
tnchuck100 on 12/04/2010:
I get my prescriptions at Wal-Mart. I ALWAYS open the stapled bag and check the contents carefully. So far only once was there an error. They corrected it without a problem. But you can bet if I had walked away from the counter and then discovered the problem it would have been MY loss.
ctax123 on 12/10/2010:
I believe a1354mnt. My husband and I are both on controlled substances for pain and this has happened to both of us. We use a neighborhood pharmacy which is much cheaper than WalMart is, and we have gotten home and while doling the meds out to put in a daily/monthly pill container have realized as many 13 pills missing. This has happened about 6 times in 10 years and the paharmacy always gives us the benefit of doubt and replaces them. Pharmacists and techs make mistakes, but I would count them before leaving. We get 120 and 150 respectively, so it would take time to count, but an amount like 30 should be easy. If I ever go another pharmacy I will count them before leaving no matter how many.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Pharmacy Staff Are the Worst!
Posted by on
Rating: 1/51
TULSA, OKLAHOMA -- Every time I get a prescription filled at this pharmacy I am there for 45 minutes or more. The lines are always really long. The staff seems to take forever to help anyone. Not to mention the quick pickup drive through. NOT quick at all! Their machines never seem to take our debit card despite the fact that I can make a purchase two minutes prior to stopping at the pharmacy and my card is accepted. Then five minutes later make a purchase and no problems. I've heard from others that Walmart pharmacy has this issue with some debit cards and it is not the customer's fault.

How am I supposed to purchase my prescription if I can't use my debit card (I don't use credit cards & never carry cash). Not to mention the people I have to wait in line with at this pharmacy are horrible. So rude and inconsiderate. If you have a different pharmacy to fill prescriptions at do it! Don't use this pharmacy!
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Awesome Experience
Posted by on
Rating: 5/51
LYNNWOOD, WASHINGTON -- I went in to get my Mom's prescription because she had just got two of her front teeth removed. I went in and gave the technician the prescription and she told me it would be ready in an hour to pick up. So I spent exactly one hour shopping around in Walmart when they texted me saying my medications were ready to pick up. I went and got what I needed and the pharmacist explained how and when to use the Meds and I left without any complaints. I received a very well treatment as a customer going to this pharmacy. Excellent Customer Service.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
BRADENTON, FLORIDA -- On Monday Dec. 10 we left a prescription from our doctor off at 12:00 P.M. We were told it would be ready the next day after 2. I told her that was fine as we didn't have to have it the same day. The following day I called to confirm pickup and was told it wouldn't be in until the next day(Wed) after 2pm. On Wed I called and was told it wasn't ready yet as they were busy!!!! If they cannot fill a prescription in a reasonable amount of time they should have told us so we would have gone somewhere else. I think this is very unreasonable and will have to think of somewhere else to go for our prescriptions. If they don't have enough people working there they should hire more people. This isn't even the BUSY SEASON when all the northerners are here??? This happened at the Cortez Rd. Walmart in Bradenton Florida in December of 2012.

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Tezrien on 12/12/2012:
I stopped going to Wal-Mart pharmacies years ago when they started having hours o waiting. I go to a grocery store here called Food City now and my prescriptions are usually ready within 45 minutes at most.
At Your Service on 12/13/2012:
It's possible they were out of the medication being prescribed. I agree that they shouldn't make such guarantees that they're not able to fulfill.

Thanks for the post.
CrazyRedHead on 12/13/2012:
The longest I have ever had to wait for a prescription to be filled is 1 day, and that is because they didn't have it and had to wait for the next days delivery. For as long as Walmart has been filling prescriptions I've only had to wait as long as maybe 45 minutes, usually it's only 25 to 30 min.
Jeff on 12/13/2012:
I had a similar situation. I no longer go to wal mart for prescriptions. Pharmacists have attitudes, have to wait forever for your prescription, and just too much of a hassle trying to fight customers and associates to save a buck or 2. I go to CVS and love it.
TIRA~MASUU on 12/22/2012:
I don't know what your RX was but usually if I'm given a prescription there's a reason and it's unreasonable to expect you to wait any longer then a day and I think that is too long. Unless there is a special order for it you should never have to wait like that. I had that happen at a Rite Aid and I took back the written RX and went somewhere else. My doctor had me taking it for a reason and not 2 or 3 days later. What would be the point? I feel bad for you.
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Customer Service By Gail In Pharmacy
Posted by on
Rating: 5/51
TUCKER, GEORGIA -- My husband who is 82 years old took two prescriptions to be refilled at the Tucker, Georgia Wal Mart Pharmacy, which he didn't realize refill date had expired. GAIL called his doctor several times before being able to reach her, and then called him at home to let him know they had been approved and would be ready for him to pick up. We appreciate her kindness to him so much - She is an asset to your Company. We have had good experiences with the Pharmacy employees at Tucker.
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