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Poor Service, Rude Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SULPHUR, LOUISIANA -- My husband and I visited the Walmart Supercenter located at 525 N. Cities Service Hwy., Sulphur, LA 70663 on Wednesday May 20, 2015 to get a prescription filled. We were told that it would be ready in 30 minutes so we went to pick up a few things in the store.

We came back to pick up the prescription and were told that we couldn't pick it up until May 31, 2015. We asked why and the pharmacy tech stated that it was too early for a refill on our insurance. We stated that we would pay cash. She asked the pharmacist if we could pay cash and the pharmacist said no. She told us she would not fill it because it is an abused drug. My husband has high blood pressure and the prescription was for Clonidine .3 mg, a blood pressure medication. This is a medication that he has taken for 15 years.

We had had problems with Rite Aid, 1601 E. Napoleon St., Sulphur, LA 70663, earlier in the day when my husband tried to pick up his medication. That is where his original prescription was on file. The pharmacist would not refill before the refill date and let us pay cash. Her excuse was the same; it is an abused drug. She accused my husband of taking more than the required dose which is not true.

We asked her to contact my husband's doctor to get the okay. She contacted their office and told them my husband needed a refill because he was taking more than the required dose of his medication. The doctor was not in the office that day but this confusion caused the prescription to be put on hold until the doctor could be reached. Meanwhile, my husband had already missed a dose of his medication and his blood pressure was dangerously high.

My husband ate two whole raw garlic cloves to try to bring his blood pressure down. We also stopped by Boudreaux's pharmacy located at 404 E. Prien Lake Rd. Lake Charles, LA 70601 to speak to the pharmacist. We told her what was going on and she thought it was crazy that Rite Aid would not fill the prescription. She told us that she would fill the prescription if we brought it to her. In the meantime, she suggested a blood pressure supplement to help bring his blood pressure down. He took the recommended dose of 3. It did not work. His blood pressure was still dangerously high.

We had to go to the Calcasieu Urgent Care Clinic located at 1429 Beglis Parkway, Sulphur, LA 70663. His blood pressure was approximately 178/150. The Nurse Practitioner wrote him a prescription for Clonidine which we promptly brought to Walmart to be filled. We were closer to Walmart and didn't think there would be a problem filling it, which brings us back to the pharmacist. We explained to her what was going on and she said she still would not fill the prescription because it is an abused drug and since we had gone to more than one pharmacy to get the prescription filled, that threw up a red flag.

She accused us of pharmacy shopping to get this prescription filled. I told her that it is vital that this medication get filled and she still refused. I demanded to speak to the manager. She got a manager and I told that manager that I wanted to speak to the store manager. She walked away to get the manager. As she was leaving she said she is getting the manager because she is “about to lose her job.” When she came back with the manager, I confronted her about what she said and she denied saying it. She was extremely rude and unprofessional.

The shift manager walked up and I told her that I did not want to speak to her. I wanted to speak with the store manager. She stated that he had left at 4:00p.m.. I told her that we needed to get this prescription filled. She told us that the prescription could not be filled. We told the pharmacist that if my husband had a heart attack or stroke because he could not get his medication, we would be suing Rite Aid, the Rite Aid pharmacist, Walmart, and her. She told us that if something happened it would not be on her. I told her that it most definitely would. She stated several times that it would not be on her.

She then told us that we had reached a point in the conversation where we needed to part ways. We then told her and the two managers who were standing by us that we will NEVER be shopping in Walmart again; we will be taking our business to Target from now on. We left the cart and the items we were going to purchase and walked out of the store.

By this time it was after 6:00 p.m. and Boudreaux's Pharmacy was closed. We brought the prescription to Walgreens located at 1021 Beglis Parkway, Sulphur, LA 70663 and dropped it off. We were told it would be ready in 20 minutes. Twenty minutes later my husband went and picked up his prescription with no problem. He took the morning dose he had missed and the evening dose which finally brought his blood pressure down. My husband and I are both military veterans. We proudly served our country and we do not appreciate this kind of treatment from your establishment and employees.

I have been a faithful Walmart shopper for years; however, after my husband and I were accused by the pharmacist of being drug abusers of Clonidine and also accusing us of pharmacy shopping to get a prescription filled, I WILL NEVER STEP FOOT INTO ANOTHER WALMART STORE, MURPHY USA, OR SAM'S CLUB AGAIN!!! Target has gained two new customers!

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Pharmacy Tech post personal information on facebook
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FEDERAL WAY, WASHINGTON -- As I Cyber Security threat researcher and a Customer of Wal-Mart I was very disturbed that one of your Pharmacy Technicians chose to post a screen shot of her work computer on Facebook. The Facebook post clearly shows the Name, Address, Phone Number, DEA Prescription #, and the DEA authorization # of four patients. Posting confidential Personal Identifying Information (PII) is a clear violation of Federal Law as stated by HIPAA (Health Insurance Portability and Accountability Act of 1996).
The Pharmacy Technicians name is:
Rebecca Sumler Mason and appears to work in the Federal Way, Washington State area.
Her post can be seen:
https://www.Facebook.com/rebecca.s.mason
Under “Saw a little piece of home today”
Working in Cyber Security I am especially aware of the growing epidemic of identity Thief. What steps are being taking by Walmart to train there Pharmacy Technicians about the danger of posting customers PPI in public forums like Facebook? What steps if any can insure this Pharmacy Technician does not engage in this type of risky behavior? Frequently I teach classes on Cyber Security and will be using this post (and Walmarts resolution on this matter) in my ongoing curriculum. However I will take the common sense approach and Digitally Redact and PPI.
Sincerely,

Threat Research Core Security Corporation.

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Someone Behind the Pharmacy Wrote on a Triplicate Prescription.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT WORTH, TEXAS -- I got my prescriptions by mail due to my Dr. rarely coming into her office. I went to get one filled. They took my info as they have done for over 5 years. 30 min later a technician came out to tell me the date and the refill date were off by 1 day. I didn't understand what she was talking about. She did finally make me understand and asked her what was the real problem. She tried to fix it with my Dr. and all of a sudden I was treated like I was the one that had written in the wrong date. WRONG. Someone in the pharmacy had to have done it and they will not admit to it. I made an appointment to go back to my Dr. to figure out what was going on.

The day before my appointment I was called and told "The Dr has decided not to come in that day." I tried to make a new appointment. Then I was told she would be out of town for another(!) 8 days. So no pain medication was given. The next day I get a letter from my Dr. saying she deeply regrets that after 10 years of service she would no longer be able to take me on as a patient. She will continue to see me for 30 days and find me a new Dr. I am in shock. I am being treated and accused of tampering with a prescription!! Never have I done this.

I have been taking the same medication for over 10 years. Never would I take such a risk! Also, why would I tamper with a medication I have been on for the last 10 years, without any prescription problems? After that much time she should know me better than this. She will not even discuss this with me. This error was made by an associate with the Walmart Pharmacy. I can't be without my medication because of my disabilities. I am in complete shock over this situation. All of this is caused by others than me!

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My local Pharmacist named Adrian... Saving lives and saving families..
StarStarStarStarStarBy -
Rating: 5/51

CORAL SPRINGS, FLORIDA -- I recently took my prescription to the counter at my local Walmart where an acquaintance of mine happens to be the pharmacist there.

Recently I had knee surgery for a torn meniscus and had been prescribed two rounds of Vicodin back to back. My wife picked it up for me and I was unaware that the dosage frequency was reduced on the second bottle. So when I attempted to refill I was too early..

At first I was taken aback until I realized my error as Adrian pointed out that the prescription said 1 per does no longer 2 per dose. He said very calmly "are you not taking these pills according the prescription?" I was so embarrasssed as he sat there waiting for an answer... but this is the kind of stuff that saves lives people.

Adrian and I are only acquaintances. Our wives know each other and our children go to the same school. That's a lot of social pressure coming to bear on this young man but he stood firm and said "I won't be able to fill this until Saturday"

That is the kind of decision that saves lives. You see Adrian does not know that I work in the field of substance abuse, studying it a PhD level. He does not know that I am authoring a book on the topic of addiction. ... but he does know his job and his responsibility to my wellbeing. I am proud to say that the system works and so do some of the people in it.

What Adrian the Pharmacists did was not allow our acquaintance to factor into his decision but more than that, he did not allow my body to have more narcotics in it than my doctor intended for me to have. This type of decision saves lives and families.

Addiction has impacted 2 out of every 3 families. That is 25 million Americans who are suffering from the disease of addiction. Last week I may have been helped by a Pharmacist to ensure it didn't become 25 million and 1. I have worked with enough families and clients to know that addiction can get anybody. That is why there are safeguards in place like the one Adrian enacted.

When the system works lives can be saved. When those working in the system care, then lives are saved.

Ian McKenzie
Longtime Walmart Pharmacy customer.

Resolution Update 11/11/2016:

I recently took my prescription to the counter at my local Walmart where an acquaintance of mine happens to be the pharmacist there.

Recently I had knee surgery for a torn meniscus and had been prescribed two rounds of Vicodin back to back. My wife picked it up for me and I was unaware that the dosage frequency was reduced on the second bottle. So when I attempted to refill I was too early..

At first I was taken aback until i realized my error as Adrian pointed out that the prescription said 1 per does no longer 2 per dose. He said very calmly "are you not taking these pills according the prescription?" I was so embarrassed as he sat there waiting for an answer... but this is the kind of stuff that saves lives people.

Adrian and I are only acquaintances. Our wives know each other and our children go to the same school. That's a lot of social pressure coming to bare on this young man but he stood firm and said "I won't be able to fill this until Saturday"

That is the kind of decision that saves lives. You see Adrian does not know that I work in the field of substance abuse, studying it a PhD level. He does not know that I am authoring a book on the topic of addiction. ... but he does know his job and his responsibility to my well being. I am proud to say that the system works and so do some of the people in it.

What Adrian the Pharmacists did was not allow our acquaintance to factor into his decision but more than that, he did not allow my body to have more narcotics in it than my doctor intended for me to have. This type of decision saves lives and families.

Addiction has impacted 2 out of every 3 families. That is 25 million Americans who are suffering from the disease of addiction. Last week I may have been helped by a Pharmacist to ensure it didn't become 25 million and 1. I have worked with enough families and clients to know that addiction can get anybody. That is why there are safeguards in place like the one Adrian enacted.

When the system works lives can be saved. When those working in the system care, then lives are saved.

Ian McKenzie
Longtime Walmart Pharmacy customer.

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Filling Prescription is not so routine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELLICOTT CITY, MARYLAND -- Dropped off nine scripts for my mom. Doctor specified quantity of 30 for each with 6 refills. I request 90-day supply because it's more cost effective. Pharmacist explained she couldn't fill a 90-order without doctor's authorization. I called and the doctor called and spoke to the pharmacist. I called after the doctor called, to confirm that everything was ok. Pharmacist confirmed it was and asked me to allow her 3-hours to fill the scripts.

Went in the next day to pick up the prescriptions and there were 24 prescriptions instead of 9 because the pharmacist had refilled the various drugs several times but wouldn't agree to combine into a 90-day supply so I could pay $9.99 instead of $4.99 for each. The logic is asinine and clearly absurd. Walmart is exploitative and bent on gouging low-income seniors without insurance. So sad.

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Charged 3 Times More Than Last Time
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ARLINGTON, WASHINGTON -- It was time to refill my dogs medication so I contacted Wal-Mart to have it refilled. I always consult a well known prescription medication app first because this is a cash price and I want to pay as little as is possible. Last time I picked up the prescription I got the price listed on the app without saying anything about the app. This time my spouse was the one picking up the medication. I didn't say anything to my spouse about the price or anything, I was expecting things to be the same. When my spouse got home I saw we had been charged over 3 times the price as last time.

I called the pharmacy to ask about this and was told the price of the medication had gone up. I explained how the app still has the price listed as the price I paid last time. The pharmacist then says they weren't given the coupon from the app. I told them how there is no coupon and I wasn't asked for one last time. I just don't understand her reasoning. I went back to the app to see if there really was a coupon as I was told. I tried to click on everything and there is NO coupon. I will take my business elsewhere from now on. I don't like being cheated out of my hard earned money!

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Horrible / Rude / They Know More Than Your Dr.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JAMESTOWN, TENNESSEE -- I had joint replacement surgery done. I tried to get my prescription filled. The pharmacy manager said she would not fill it the way it was written. When ask what was wrong with it. She told me they were giving me too much medication. We are only talking 30 pills. This is not the only time they have done this. I used to go to pain mgt. and they have refused to fill them at other times. Once they said they couldn't fill them until after they did a complete review of all my medications and why I took it etc.

I don't know what has happened with them. But they think they know more than my surgeon. He went to Medical school, then specialized in orthopedic surgery. They didn't. Whatever the case...they need to either stop the harassment of customers who have to have pain meds or get out of the business of filling them all together. For me...I will not have any medication filled there ever again. As I do not appreciate them treating me like a criminal. If there were was a way of giving them less than 1 star. I would, I did not appreciate the way I was treated. Note: They also have a list of BLACKLISTED doctors who they will not fill a RX from any Dr. on that list. I ask one day if there was a problem with my Dr.s the pharmaceutical actually looked on a list to confirm he was not on it.

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“Critical” Order Took 75 Minutes to Fill 3 Items
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROGERS, ARKANSAS -- I explained to the lady at the pharmacy I was coming from the hospital. My husband, who was in the car, just had knee replacement surgery & we live several miles out of town. I needed some tonight. Although I asked 2 times & was told I was on the “critical” list, I sat there in front of them 85 Minutes at least! There were 3 pharmacists listed to be working & it was after 1:00, only one worked alone most of the time. A 2nd showed up but never a 3rd! I plan to find a new pharmacy. This happened in May when he had his 1st knee replacement surgery. This did it! There were not many customers either!

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Inadequate Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- My 91 year old mother has been on the same medication for years. This medication controls the rhythm of her heart. That is why the drug is called **. At least every other month I am told there is not enough to fill the order and I get a partial and have to go back in again. Inconvenient and annoying went to life threatening.

After ordering the med and being told to pick it up at their specified time I arrive and no med. It has to be ordered. I request a partial and was told it could be done and then they close on me while I am there waiting. Twice a day every twelve hours it must be given under strict adherence. So here it is Sunday evening and my husband and I are desperate to find an open pharmacy.

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Rude Pharmacist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIVE OAK, FL -- Review of Walmart Pharmacy: I went to Walmart Pharmacy in Live Oak, Fl and I felt as if I entered a bad neighborhood in Miami. The Pharmacist named Ashley ** escalated a poor customer service situation to personal attacks. This person demonstrated in every action she made that customers don't matter. I asked her a simple question. "Why don't you call customers if you decide not to fill their medication because the insurance did not cover it?" The pharmacy decided since my insurance did not cover a twenty dollar medication they will not fill it until I showed up to pick it up.

"Once you are there Walmart procedure is to ask you if you want it or not," Ashley advised me. Even though I told Ashley months ago to fill all meds. Ashley responded that she has over six hundred patients and she does not have time to call any of them. I responded, "Maybe you need less patients," and I walked away. Then as I walked away from the situation Ashley laughed at me. I then asked her, "Did you laugh at me?" Ashley said, "Yes" because I walked away.

I ignored her behavior then moments later Ashley threw up both of her hands. She minus well of said thug life. She threw up her hands probably because I was watching her. The last time I turned my back Ashley she mocked me. I learned to keep an eyes on her. I transferred all my records to Walgreens knowing anyone is better than Ashley ** poor customer service.

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1.7 out of 5, based on 33 ratings and
58 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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