SULPHUR, LOUISIANA -- My husband and I visited the Walmart Supercenter located at 525 N. Cities Service Hwy., Sulphur, LA 70663 on Wednesday May 20, 2015 to get a prescription filled. We were told that it would be ready in 30 minutes so we went to pick up a few things in the store.
We came back to pick up the prescription and were told that we couldn't pick it up until May 31, 2015. We asked why and the pharmacy tech stated that it was too early for a refill on our insurance. We stated that we would pay cash. She asked the pharmacist if we could pay cash and the pharmacist said no. She told us she would not fill it because it is an abused drug. My husband has high blood pressure and the prescription was for Clonidine .3 mg, a blood pressure medication. This is a medication that he has taken for 15 years.
We had had problems with Rite Aid, 1601 E. Napoleon St., Sulphur, LA 70663, earlier in the day when my husband tried to pick up his medication. That is where his original prescription was on file. The pharmacist would not refill before the refill date and let us pay cash. Her excuse was the same; it is an abused drug. She accused my husband of taking more than the required dose which is not true.
We asked her to contact my husband's doctor to get the okay. She contacted their office and told them my husband needed a refill because he was taking more than the required dose of his medication. The doctor was not in the office that day but this confusion caused the prescription to be put on hold until the doctor could be reached. Meanwhile, my husband had already missed a dose of his medication and his blood pressure was dangerously high.
My husband ate two whole raw garlic cloves to try to bring his blood pressure down. We also stopped by Boudreaux's pharmacy located at 404 E. Prien Lake Rd. Lake Charles, LA 70601 to speak to the pharmacist. We told her what was going on and she thought it was crazy that Rite Aid would not fill the prescription. She told us that she would fill the prescription if we brought it to her. In the meantime, she suggested a blood pressure supplement to help bring his blood pressure down. He took the recommended dose of 3. It did not work. His blood pressure was still dangerously high.
We had to go to the Calcasieu Urgent Care Clinic located at 1429 Beglis Parkway, Sulphur, LA 70663. His blood pressure was approximately 178/150. The Nurse Practitioner wrote him a prescription for Clonidine which we promptly brought to Walmart to be filled. We were closer to Walmart and didn't think there would be a problem filling it, which brings us back to the pharmacist. We explained to her what was going on and she said she still would not fill the prescription because it is an abused drug and since we had gone to more than one pharmacy to get the prescription filled, that threw up a red flag.
She accused us of pharmacy shopping to get this prescription filled. I told her that it is vital that this medication get filled and she still refused. I demanded to speak to the manager. She got a manager and I told that manager that I wanted to speak to the store manager. She walked away to get the manager. As she was leaving she said she is getting the manager because she is “about to lose her job.” When she came back with the manager, I confronted her about what she said and she denied saying it. She was extremely rude and unprofessional.
The shift manager walked up and I told her that I did not want to speak to her. I wanted to speak with the store manager. She stated that he had left at 4:00p.m.. I told her that we needed to get this prescription filled. She told us that the prescription could not be filled. We told the pharmacist that if my husband had a heart attack or stroke because he could not get his medication, we would be suing Rite Aid, the Rite Aid pharmacist, Walmart, and her. She told us that if something happened it would not be on her. I told her that it most definitely would. She stated several times that it would not be on her.
She then told us that we had reached a point in the conversation where we needed to part ways. We then told her and the two managers who were standing by us that we will NEVER be shopping in Walmart again; we will be taking our business to Target from now on. We left the cart and the items we were going to purchase and walked out of the store.
By this time it was after 6:00 p.m. and Boudreaux's Pharmacy was closed. We brought the prescription to Walgreens located at 1021 Beglis Parkway, Sulphur, LA 70663 and dropped it off. We were told it would be ready in 20 minutes. Twenty minutes later my husband went and picked up his prescription with no problem. He took the morning dose he had missed and the evening dose which finally brought his blood pressure down. My husband and I are both military veterans. We proudly served our country and we do not appreciate this kind of treatment from your establishment and employees.
I have been a faithful Walmart shopper for years; however, after my husband and I were accused by the pharmacist of being drug abusers of Clonidine and also accusing us of pharmacy shopping to get a prescription filled, I WILL NEVER STEP FOOT INTO ANOTHER WALMART STORE, MURPHY USA, OR SAM'S CLUB AGAIN!!! Target has gained two new customers!
FT WORTH, TEXAS -- I got my prescriptions by mail due to my Dr. rarely coming into her office. I went to get one filled. They took my info as they have done for over 5 years. 30 min later a technician came out to tell me the date and the refill date were off by 1 day. I didn't understand what she was talking about. She did finally make me understand and asked her what was the real problem. She tried to fix it with my Dr. and all of a sudden I was treated like I was the one that had written in the wrong date. WRONG. Someone in the pharmacy had to have done it and they will not admit to it. I made an appointment to go back to my Dr. to figure out what was going on.
The day before my appointment I was called and told "The Dr has decided not to come in that day." I tried to make a new appointment. Then I was told she would be out of town for another(!) 8 days. So no pain medication was given. The next day I get a letter from my Dr. saying she deeply regrets that after 10 years of service she would no longer be able to take me on as a patient. She will continue to see me for 30 days and find me a new Dr. I am in shock. I am being treated and accused of tampering with a prescription!! Never have I done this.
I have been taking the same medication for over 10 years. Never would I take such a risk! Also, why would I tamper with a medication I have been on for the last 10 years, without any prescription problems? After that much time she should know me better than this. She will not even discuss this with me. This error was made by an associate with the Walmart Pharmacy. I can't be without my medication because of my disabilities. I am in complete shock over this situation. All of this is caused by others than me!
ELLICOTT CITY, MARYLAND -- Dropped off nine scripts for my mom. Doctor specified quantity of 30 for each with 6 refills. I request 90-day supply because it's more cost effective. Pharmacist explained she couldn't fill a 90-order without doctor's authorization. I called and the doctor called and spoke to the pharmacist. I called after the doctor called, to confirm that everything was ok. Pharmacist confirmed it was and asked me to allow her 3-hours to fill the scripts.
Went in the next day to pick up the prescriptions and there were 24 prescriptions instead of 9 because the pharmacist had refilled the various drugs several times but wouldn't agree to combine into a 90-day supply so I could pay $9.99 instead of $4.99 for each. The logic is asinine and clearly absurd. Walmart is exploitative and bent on gouging low-income seniors without insurance. So sad.
FAYETTEVILLE, NORTH CAROLINA -- I have been battling with Walmart for over a year now on my medications. They can not fill a prescription properly to save their lives. They either get the count wrong, the wrong prescription, or fill prescriptions I haven't dropped off or some other wacky thing. The worst part of it is it is never their fault. They take responsibility for nothing and that is from the top down. If you talk to the manager he just makes excuses and he seems to have taught his employees to do the same thing. Even when I have caught them in a lie or presented evidence that showed they were wrong they admit nothing and take no responsibility. They have gotten their last prescription from me.
GRANTS, NEW MEXICO -- Again the pharmacy in Grants, NM has another new pharmacist. They go through about 12 pharmacists per year and every time the new one comes in many people have their scripts screwed up. I have been getting my scripts screwed up and or told that "We are OUT OF STOCK" on my one medication so many times in the last 12 years that finally we now have a new Walgreens pharmacy and there is a mass exoduses of people going to Walgreens because of the incompetence of Walmart. They just don't give a **.
LEOMINSTER, MASSACHUSETTS -- I had a root canal today. The Endodontist who performed the root canal gave me a prescription for 12 percocet, your pharmacy would not honor that prescription because it wasn't printed on security paper. I asked if it would make a difference if they communicated directly with him & they said it would not, that unless I have a prescription written out on security paper they could not fill it for me because it is a narcotic.
As much as I understand this policy as it was explained to me not once but several times, by not one person but two. It is my opinion that your employees took extreme measures to prevent me from receiving medication that would alleviate my pain from the root canal. The Endodontics office I received the root canal in was an hour away, and was already closed for the evening, so driving back there for a rewritten prescription on different paper was not an option.
When I called spoke to the Dr he said he had never heard of this new law and encouraged me to visit another pharmacy. I ended up getting my prescription filled elsewhere & stocked up on vitamins & other essentials I had planned to purchase at Walmart. I have been a long time shopper of Walmart, I can assure you that it will be a very very long time, if ever, that I step foot in another Walmart store. I will no longer give you my business. I have had similar experiences at other business establishments & boycotted their stores & needless to say most are not in business anymore.
Do I really think that I alone was the reason that other businesses have gone bankrupt? No I do not. I do know that I will not spend my money in a place who refuses to accommodate their customers. I know I will tell everyone I know, blog about it all over the internet & give unfavorable reviews at every opportunity about my poor experience in your Leominster MA store, and that I am no longer giving my business to Walmart. This is what happens when a business goes downhill, blame the economy all you want, in reality you can only blame yourselves for sub-par customer service and idiotic policies that do not have the best interest of your customers in mind.
MT OLIVE, NORTH CAROLINA -- I had many new prescriptions to pick up at Walmart. I questioned the price of all of them, or so I thought. I made it clear that I did not have a lot of money to pay for these. I questioned a 40.00 charge for a new pen type medication. I said I needed it so I would pay once for it and get a discount card for the future. I saw a charge of 40.95, I thought that was the tax. NO it was the charge for NEEDLES!! I have been a diabetic for 20 years and have never paid more than 10.00 for a box of needles!!
The pharmacists were trying to close for lunch, so I thought I would resolve this after they came back from lunch. I was told "Yes" they had 9.00 needles and that yes I did question every price but they thought I wanted the most expensive product they carried because the Dr prescribed that one! I was told I could not exchange it and that I had to keep it since it had left the pharmacy!!!
I think that is BS another way to rip off people. I told them to never charge that product to me ever again!! I am still thinking about moving my stuff away from them for this. I don't need to work with a company that is willing to readily rip off people that are sick or dependence on medication to not be sick. I think this is unethical and I think it needs to go viral about how badly this pharmacy - nationwide treats its customers. I have been reading other reviews also.
SALEM, OREGON -- I was in their pharmacy on 3/4/15 because I needed one more refill on a 90 day supply of my medication before the RX expired on 4/8/15. They told me it would be no problem. I also had one more month to hold me over. I just called there because I'm now out, and they tell me they are very sorry but they filled it and then reshelfed it because I never came in and now it's expired and they need a new prescription.
I told them they were supposed to call me and never did! Will, says "yeah I see that we didn't and I'm sorry about that, but our pharmacist won't refill it now because it expired last week. However we can give you a 3 day emergency supply and I can try to reach out to the KAISER Dr who wrote the refill last year and see if they will give you a month's supply."
I have to go back to a new Dr, because my husband's employer doesn't have Kaiser anymore and I'm not covered on any plan at the moment, thus it's going to cost me, NOT ONLY for the RX, but for a stinking Dr visit too, because Walmart did not call me! Grrrrr!!! My first and last experience, I promise you that! I work for medical providers, and flubbing up MY Rx was certainly was not in this pharmacy's best interest!
TULSA, OKLAHOMA -- Every time I get a prescription filled at this pharmacy I am there for 45 minutes or more. The lines are always really long. The staff seems to take forever to help anyone. Not to mention the quick pickup drive-thru NOT quick at all! Their machines never seem to take our debit card despite the fact that I can make a purchase two minutes prior to stopping at the pharmacy and my card is accepted. Then five minutes later make a purchase and no problems. I've heard from others that Walmart pharmacy has this issue with some debit cards and it is not the customer's fault.
How am I supposed to purchase my prescription if I can't use my debit card (I don't use credit cards & never carry cash). Not to mention the people I have to wait in line with at this pharmacy are horrible. So rude and inconsiderate. If you have a different pharmacy to fill prescriptions at do it! Don't use this pharmacy!
LYNNWOOD, WASHINGTON -- I went in to get my Mom's prescription because she had just got two of her front teeth removed. I went in and gave the technician the prescription and she told me it would be ready in an hour to pick up. So I spent exactly one hour shopping around in Walmart when they texted me saying my medications were ready to pick up. I went and got what I needed and the pharmacist explained how and when to use the Meds and I left without any complaints. I received a very well treatment as a customer going to this pharmacy. Excellent Customer Service.