BECKLEY, WEST VIRGINIA -- A few days ago, for the third time in past two months, I took my 92 year old father to WalMart in Beckley, WV. Yes, it would be much easier and quicker for me to just pick the items up for him and I would prefer that, however, he enjoys the trip out and likes to pick out his own groceries. At any rate, there was no electric wheelchair available during either of the three trips and there was not a foot rest on any of the wheelchairs.
The first trip, I was able to place his cane across the wheelchair and he was for a while able to put his legs over top the cane so that they didn't drag the floor. However, that is uncomfortable for him and he couldn't do that for long. So he either has to hold his legs up (again that can't be done for long) or walk his feet on the floor in front of the wheelchair. So third time I thought enough was enough, I mean REALLY - WALMART not providing decent wheelchairs!!!
So, while my father was getting his hair cut in the WalMart salon, I went in search of a wheelchair with foot rests. None to be found. A WalMart Associate asked if he would like to use an electric wheelchair. I said that would be wonderful. I was then advised that all electric wheelchairs were in the 'back' being repaired. (And I was informed by an Associate that management had already been made aware that the electric wheelchairs had not been available for quite some time). So I asked to speak to a manager.
I was told to go to Customer Service and ask for a manager. That assistant manager, after listening to my requests for a wheelchair with footrests, called for another manager. That assistant manager ** gave me to understand in no uncertain terms that it was not mandatory for WalMart to provide wheelchairs, that they were provided as a COURTESY only and that the reason they were all broke and/or being repaired was because customers were so abusive with them.
So, instead of leaving WalMart as we should have, we got creative: I put the shopping cart in front of the wheelchair and he propped his feet on the lower part of the shopping cart and pushed the cart in front of the wheelchair. It worked out quite nice. AND would you believe that as we were checking out an hour and half later, the motorized wheelchairs that had been in the back getting repaired were getting plugged up!!! All of a sudden, the motorized wheelchairs were fixed!!!
However, principle is: A billion-dollar company like WalMart should be bending over backwards to make sure that there are decent wheelchairs available for disabled customers. I am not talking about the motorized wheelchairs - we would have been more than happy with a regular wheelchair if it had footrests. I do not think for one minute that abusive customers stole footrests from wheelchairs and it would take some heavy-duty abuse to break a footrest!!! Does not speak well for WalMart at all. So back to Krogers we will go!!
JUDA, WISCONSIN -- First I am taking the time out of my busy life to email Walmart corp. to let you all know how pathetic the customer service department at 18009256278. If a customer calls for a technical problem it should be dealt within a professional manner, not a ghetto non educated third party call center.
I called after attempting to place an order online through Walmart.com. It was for the Lego Friends advent calendar. According to Walmart.com the item could be picked up next week Friday at my local Walmart, however it decided not to let me complete the order. I called the lovely (I'm being very sarcastic) customer service phone number where I was transferred three times and spoke with very uneducated individuals. The first lady who was ghetto and had horrible English, had no idea what the Walmart site to store was. HELLO, why in heavens name would Walmart hire a third party company if the employees are that dumb...
She was yelling at me and rude when I asked her to adjust her headpiece so I could understand/hear her better. She didn't so I yelled and for five minutes argued about being able to talk to a supervisor. After waiting on hold for another seven minutes and the same elevator music and automated messages about going online to check the status of an order. The male supervisor, ** (I think) came on. He was yet again obviously extremely uneducated (horrible ghetto English, like South Chicago gangster want to-be).
Whatever, I explained again what happened. **, said there were no zip codes matching. I found out he was deaf on top of just plain stupid. He obviously is so uneducated he typed in four numbers for a zip instead of five!!!! Really, I know that at Walmart only pays minimum wage but come on where in USA is there a four digit zip... I clearly told him 53566 not 5356. When he pulled it up finally realizing he was dumb there were none in stock. I asked how that could be when on my end it clearly stated could be picked up 12/13/2013. He started yelling and talking over me about how there were none in stock.
So I asked if he could find one within fifty miles. He yet again showed me how poor the American education system and Walmart is, by telling me that on his side when he typed in 53511 Beloit, WI that there were no other Walmart within that fifty miles... there are ten at least... so I opened another tab on my browser, went to the website and wow Dekalb, IL is 49.16 miles away from 53511 Beloit, WI. I pointed this out to him and asked if there was some IT tech problems. He being a very rude uneducated individual yelled and to continued to speak over me when I was explaining his computer should show what mine does!
Especially working under the Walmart customer service department. He just kept on how he had no stores within that fifty miles showing up. What an idiot! So I told him he was an ignorant obviously ghetto as hell employee showing how Walmart loves to keep their poor employees poor and dumb.
Shame on you Walmart for three reasons... Educate your third party reps! Come on for someone at one of these call centers not to know what site to store is. Please for the sake that time is precious speed up the customer service line. FIX WALMART.COM obviously there is a glitch. I already spent the extra cash for the toy through Kmart where it was a very smooth transaction and I didn't have to listen to an uneducated ghetto employee who had no idea about the services their company had / had not have to offer me.
EAST DUNDEE, ILLINOIS -- People need to be aware that if damage should happen to your vehicle by a Walmart cart on Walmart's property, Claims Management Inc. WILL NOT do anything to ASSIST THE CUSTOMER. Even after their Walmart employees assure you, as they did me, that Walmart will indeed pay for everything to repair your vehicle, just as it was before you parked it on their lot. I parked my car away from everyone else at Walmart's parking lot early Sunday morning. While cart attendants were visible to me collecting carts, a cart came flying across the lot and put a huge dent in the side of my new car.
I went inside and told a manager at the customer service desk who got another (loss prevention?) manager for me. While I was waiting, she assured me that Walmart would pay for the damage to my vehicle as it was on their property in their parking lot. Another associate came up and told me the same thing, they always do the right thing and take care of the customer.
A lady came up to the desk, came outside to my car with me, took pictures and took a report as to what happened. She said she would review the security cameras, which I fully encouraged as I wanted to know what happened too. She said she would call me the next day, Monday, and make sure that Claims Management, Inc., the company they use for claims, had contacted me to take care of this.
Monday comes and goes, no phone call. No call on Tuesday either. I call Walmart on Wednesday, 11/20 to follow up with the status of my claim. They apologized and provided me with a claim number and told me to contact Claims Management at 800-527-0566. I was assigned a Claims Manager - **. I leave ** a message. ** with Claims Management Inc, returns my call just after 9. She's located in Arkansas. In so many words, she tells me that they will not take care of the repair my vehicle needs because they said we had 62 MPH winds and the cart was blown into my car.
On Sunday, we did in fact have storms and high winds in Illinois. There were tornadoes in our state too. But not at the time that I was at Walmart. This happened at 9:50AM. It was sunny outside. The storms didn't come until 11:30 in my area. ** the claims adjuster, is using an out-of-state weather report that does not coincide with what truly happened, just to get out of doing the right thing. Just to get Walmart out of taking care of their customer.
I told ** that I would be sure to let everyone know how Walmart does not take care of their customers. ** asked me why I would slam Walmart and said it wasn't fair to them. I let her know, as I want everyone who reads this to know, if you were promised by several employees that they would be taking care of the damage to your car, then they use every excuse unfairly to get out of it, wouldn't you do the same thing?!
I am severely disappointed by the behavior and actions of ** who has represented the opinions and decisions of this store. If Walmart management finds this to be acceptable, then I believe it's fair game that everyone who reads this should be made aware of the potential issues of patronizing this store.
You flunk Walmart! A simple online purchase turns into a EPIC FAIL on your QA almost across the board. I ordered a laptop... considering the amount of packaging, the Styrofoam block protection, and "the box inside a box" care taken for this product NOT to be damaged during shipping I can only assume that it was packaged in the damaged state I received it. In other words, somewhere down the line an employee made a conscious decision to toss the broken piece inside the plastic sleeve, fit the Styrofoam cuffs, box and mail my laptop out without a second thought.
I called CS to expedite the process of returning the damaged laptop and having a replacement sent out as I planned to use this for upcoming work. The first person I spoke with was quite helpful and guided me online to the appropriate pages and links I needed to acknowledge my responsibility of returning the damaged laptop. We did this specifically to allow him to expedite the processing of a new order with a promise to overnight it to me. The last thing he left me with was to print out the page I was on, tape it to the outside of the box and take it to USPS. No problem - We hung up.
I began printing out the page and reading my screen only to see that the instructions say that this page goes "inside the box" and the mail carrier would contact me to pick this package up. Now I'm confused, I call back and speak to another CS person.
This female CS person is obviously having either a bad day or more likely a bad life and extremely ** insisting that I need to ignore the webpage instructions, print the page out, tape it to the outside of the box and take it to USPS... Not bending, I explained yet again those were NOT the instructions on the page, READ her what the instructions said word for word and made a 2nd point of the original carrier being FedEx and NOT USPS. Nope, take it USPS as I am instructing sir. -fine, like a ** I package it up and drive about 4 miles to USPS where I stand in line for 15-20 minutes only to find out that NOPE take it to FedEx sir....
OK, now I drive across town to take this package to FedEx only for them to try to collect postage for the damaged shipment... because I didn't have a proper return label (no fault of mine). So, FedEx asked to see the label I printed out and put inside the box and by doing so I now have an order number - I can call Walmart CS while standing there in the FedEx building - the first person I speak to needs to know the whole story of course and he confirms that - No, I didn't have to do anything more than what I did from home online and someone would be calling me to schedule a pickup.
By this time I am asking for a supervisor: "I cannot just let this go, I think I need to speak to a supervisor and file a report - this is costing me time and money, not to mention the stress and aggravation" So, he instructs me to dial "211" after he returns me to the queue. I wait only to find myself trapped in the queue after dialing 211 and I land in another department where I have to tell the person ALL OVER AGAIN my circumstance... she tells me that 211 has been changed to 221 and instead she says "let me transfer you over" - relief... she transfers me, I get some ringing and a recording for a wrong number and an automatic hangup.
PURE FRUSTRATION at this point. So I take my package and drive for home calling back (safely - with a headset) and get yet another person that won't get me a supervisor until they "hear my story" - however, this time she put me on hold and walked a supervisor to me and I get to tell my story all over again for like the 5th time now... and finally some resolve.
Here's the end result of that convo: She confirmed that "Yes" I can expect a call from UPS (not FedEx nor USPS) and that they would indeed expedite my new laptop to the address I gave them and for my trouble I would receive a $60 refund to my Paypal account - hardly worth it, but I have to admit I had that refund within an hour or two. OK, fine. I spoke my piece and a supervisor can create a report and hopefully re-train the CS monkeys to get it straight for the next person.
That was on mid-day on Thursday... it's now Tuesday night of the following week and my order status still shows "Pending" meaning what ???? even if it did process tomorrow... I still wouldn't receive it until Friday at best and that would be an 8 day wait (on top of the original purchase and wait) for an EXPEDITED order ???? ...that of course is assuming that they actually do process my order tomorrow... and at this point I really have my doubts!
I give up Walmart, you are obviously far too ignorant and/or have complete imbeciles running your staff. I cancel my order and will FOREVER take my business elsewhere. Oh, and did I mention that my money is now tied up in the system for God knows how long before being returned to my account. Walmart You Suck! GRADE "F".
MISSISSIPPI -- When ordering online, it doesn't tell you how many come in a box and you can't see it when you blow up the picture of the product. Usually I buy a variety box at Sam's but the chocolate peanut butter is horrible so I decided I would order a whole box of just the ones I like. I pay around $18.00 for a variety box of 12 at Sam's. They are not telling you how many on Walmart.com and charging $21.00 for six bars. What a rip off.
I just saw in the Q&A section that someone asked how any was in a box. I sure hope that if there is a Hell that Walmart burns in it. I have the gastric sleeve surgery and I need this product. From now on I will just order from premierprotein.com. It is much cheaper and they have more flavors.
Oh and because of some kind of glitch in the ordering system it said I could NOT have it sent to my home it had to go to either the store in Biloxi or the store in Pass Christian. When I tried to explain why UPS delivered a package there to the store that should have been sent to my home, the store associate in electronics talked down to me like I was stupid. I even explained it again to him when I went to pick on the package and he wouldn't listen he just kept trying to make me think that I did something wrong.
DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black grease all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.
LEEDS, ALABAMA -- Bought a can of family size Great Value chicken noodle soup. Found larvae when attempting to eat. The fine folks at Wal-Mart were contacted but couldn't be burdened with a reply (no inquiry as to lot number, date, etc). I guess you should check your canned goods? I'm not sure they care?
I've since filed with the FDA (no response as of yet) and the USDA. Walmart deleted any mention of contaminated food posted on their Facebook page. Coincidentally, this did not invoke a response either.
My mother ate a bowl of this soup before I discovered the larvae. I hope no problems arise, but it's disgusting.
Store location: Leeds Walmart, Leeds, AL.
COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.
I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.
I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.
What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.
Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.
My name is James, I am a representative from Walmart. We here at Walmart are sorry about your poor experience in one of our stores, but as you may know, our goal is to sell Mass quantities of product as quick as possible, and as cheap as possible, which is the reason why our customer service is poor. The issue you are having with your cart, I'd recommend getting someone over to your local store to fix it. We will not be shipping any new electric carts and accessories for quite a while, since we have recently upgraded the current ones. I highly recommend that if you do not enjoy our stores, please feel free to shop elsewhere. Thank you for buying our products, we really appreciate it. -James
INDIANAPOLIS, INDIANA -- Indianapolis, Indiana store on S. Emerson. I get home and I realized that I had left some of my purchase at the store... again! This happened twice in a span of two weeks, so I was extremely annoyed at myself. I went to customer service with my receipt and the lady checked her log. Mind you this was the same lady that had "helped" the last time. So she checks my receipt and walks off and I'm like "Ok?!" She comes back and says to me that her manager said that I should be more diligent with my bags and make sure that I get all of my stuff. This would be the last time that I would be allowed to "do this." She goes on to say that this was the third time that I had done this.
Mind you, yes this was our third encounter, but the first time she "helped" me was for being charged double for two separate items and two other items did not ring up properly. I did not throw a fit or get upset, I just went back to the store so they can fix the mistake. Of course this was not the first or second or third time that I had been ripped off by Walmart, just the first time I decided to do something about it. After being reprimanded, I explained that having to return to the store simply to retrieve items I left there, was not something I enjoy or do on purpose.
When I returned to the counter she still had a "vibe" and as did I, she ended the transaction with a "Have a nice day," I was having a nice day until then. I was so upset that I called the store and complained. I'm sure nothing will be done but it made me feel somewhat better. After waiting in line forever all three times dealing with this lady. Having to go and retrieve the exact flavor of ten cans of cat food (because otherwise it would off their inventory!) and everything else that I had left it just got too much.
I don't know of any other chain store, major or mom and pop where the employees have such an unprofessional sense of familiarity. At other grocery stores I see customers with a full cart when the prices are twice to three times as high as Walmart, I was always flabbergasted, like do they not know about Walmart!?! Well they probably do! You cannot put a price on good customer service. Thanks Walmart! This is an idea I thought I understood but now I know exactly what it means. So now I'll pay more for my groceries (I will watch what I spend more closely) but at least I will not have a sense of dread when I leave.
ILLINOIS -- I have been ordering household goods (toiletries, pet food) from Walmart.com for several years and have even suggested to co-workers, family members and friends on many occasions. I have now had two bad experiences with packaging of the shipments to cause damage to carpets. The first time, about a year ago, after getting nowhere with customer service online I went in the Wheeling store and the manager seemed genuinely caring about the situation and stated she didn't want to lose a customer over such a situation and offered me a gift card to use in the store.
Aside from refunding the damaged goods, the online customer service reps will only offer replacement or refund. That is fine until you have carpet damage from spilled liquids like in my case. I needed to spend $120 to have carpets cleaned due to soap that leaked through the box and into the carpet and padding. Again, a week ago, I had the same experience. I followed their protocol and again I received a refund but feel after dealing with a box of products covered in liquid soap and cat litter that has to be cleaned off carpets that someone would actually care and feel that I am due something other than "we are very sorry" and a refund!
I no longer will order from Walmart.com and even have decided not to shop at their stores. I will now shop in other stores and even pay a few more cents per item; a small thing by comparison to the emotions and time I have wasted with Walmart. Shopping online and having those items shipped to my home (free) was a savings of time, gas and even money as I wasn't purchasing other items that I was putting in my cart as I walked the aisles. I feel that Walmart.com should re-think their customer service procedures.