ILLINOIS -- I have been ordering household goods (toiletries, pet food) from Walmart.com for several years and have even suggested to co-workers, family members and friends on many occasions. I have now had two bad experiences with packaging of the shipments to cause damage to carpets. The first time, about a year ago, after getting nowhere with customer service online I went in the Wheeling store and the manager seemed genuinely caring about the situation and stated she didn't want to lose a customer over such a situation and offered me a gift card to use in the store.
Aside from refunding the damaged goods, the online customer service reps will only offer replacement or refund. That is fine until you have carpet damage from spilled liquids like in my case. I needed to spend $120 to have carpets cleaned due to soap that leaked through the box and into the carpet and padding. Again, a week ago, I had the same experience. I followed their protocol and again I received a refund but feel after dealing with a box of products covered in liquid soap and cat litter that has to be cleaned off carpets that someone would actually care and feel that I am due something other than "we are very sorry" and a refund!
I no longer will order from Walmart.com and even have decided not to shop at their stores. I will now shop in other stores and even pay a few more cents per item; a small thing by comparison to the emotions and time I have wasted with Walmart. Shopping online and having those items shipped to my home (free) was a savings of time, gas and even money as I wasn't purchasing other items that I was putting in my cart as I walked the aisles. I feel that Walmart.com should re-think their customer service procedures.
MICHIGAN -- September of 2009, I went to Walmart Vision Center to get new glasses to replace my old one (old one was about 5 years old). They had nice pricing and warranty on custom made prescription glasses. However it seems their warranty is extremely limited and they were able to find all sorts of excuses not to honor it.
I took care of my glasses and only used water to clean them, no solvent of any kind. I also avoided wiping the glasses when there were dirt to prevent scratching. Pretty much the same as I've done for over 30 years. But despite my best care, my glasses seemed to fall apart in just a few months and I am back on my 5 year old glasses.
First issue, just 3 weeks after I got my glasses, there were noticeable blotches on my lenses. Specifically when viewed at certain angle, I could see area of glare where anti-glare coating had failed. While it was still usable, under bright lighting people would notice my glasses looked funny or very unclean, so I took it back. But they wouldn't honor it because the damage to anti-glare coating seems to be "my fault" somehow.
I don't see how plain water can cause so much of the anti glare coating to come off. It looked like the coating was poorly applied or something, and I am positive the issue is factory defect and not customer issue as they claimed. I wasn't happy they wouldn't cover it despite their warranty that covers every defect. My 5 year old glasses still has anti glare coating intact except for where there's a few scratches.
A couple weeks ago (December, only 3 months after my glasses were made), the arm broke off of my glasses. Back to the store I went, and this time they said they will replace the frame. However they ran into a snag: the frame had been discontinued and while they offered any replacement frame of comparable price, they didn't have any frame in stock that can take my existing lens. Worse, they will not replace the lens because that part isn't covered in warranty.
I have tried to deal with them reasonably but they would not replace the lens, and they could not get a new frame that would fit with my existing lens so I am left with broken glasses that they "can't" fix and no way to wear them without having unsightly tape holding the glasses together.
In the past I've had glasses from different stores that lasts me a few years and up to as long as 10 years with nothing more than a few hairline scratches. I am very disappointed that Walmart would sell garbage that started having problem in just a few weeks and be unusable in less than 4 months. And conveniently have clause in warranty that exempts "customer damage" from any warranty repair, even when damage is due to defects. With this clause, the store can easily refuse all repair and simply claim it was customer's fault.
It seems all they are interested is selling glasses to make profit, make a warranty claim that looks good in advertisement, and claim customer damage on every returned glasses so they would never lose money. Well, guess what? Losing customer hurts more. I've told my relatives and friends about this and many have agreed to avoid Walmart. I also took my glasses business back to my previous store. I'd rather pay an extra $50 to have a pair that lasts a lot longer than 4 months.
WHITE LAKE, MICHIGAN -- When making a purchase today, 8/18/16 I did not have to provide a pin number for my debit card since the purchase was under fifty dollars. I called corporate and they stated that is their policy but no one could explain why this is so. The only answer that I received was that it speeds up the process. This means that if your debit card is stolen or lost whoever finds it could go to Walmart and make numerous purchases under fifty dollars before you report the loss. There is no other retailer that I deal with that has such a policy. I will no longer shop at Walmart or Sam's Club unless they change their policy. I am sure that most people are not aware of this policy.
DENVER, COLORADO -- About a month ago, my four grandsons were going to visit me for the weekend. They range from six to twelve and unlike me, they have some insatiable appetites and that was the sole reason to visit Walmart to save a few bucks. I didn't need a buggy so I was looking for one of those totes that you carry around to no avail. So I approach the guard to ask where are they. She gives me this look like I was piece of "you know what" and replies by saying, "We ain't got none" then rolls her eyes. I started to say something but why feed into her ignorance. Haven't been back since and they aren't much cheaper anyway.
KITTY HAWK, NORTH CAROLINA -- Let's talk about our local Walmart for a moment. I went in Sunday morning, Jan 3rd around 8:30 for grocery shopping. After approx 45 minutes, I make my way to the checkout with my $200 worth of groceries, only to be told by the cashier that they had no bags. She said she would be able to give me one recyclable bag, but I would need to buy a box of trash bags to bag my groceries in… REALLY???
Why should Walmart's poor inventory control be passed on to the consumer? The cashier from the next lane helped to bag my groceries (in my own trash bags PURCHASED from Walmart), and she also stated that this would be the policy in order to handle this from her manager on duty. Once I arrived back home and unloaded all of my trash bagged groceries, I wrote the corporate Walmart office a letter to express my displeasure. Tonight I received a phone call from the manager of our local Kitty Hawk Walmart. He apologized for my experience, and I may have been appeased by this.
He, however, blamed my cashier and said that this was not the way the situation should have been handled. SERIOUSLY??? She was doing what she was told to do by her manager on duty!!! Here's a thought: Why didn't you put a sign on the door letting customers know that you didn't have any bags??? Is this the way that you treat your local patrons??? I live here, work here, and shop here, 365 days a year. We are your bread and butter right now in the off season. We may not have a lot of shopping choices here, BUT WE DO HAVE CHOICES!!!
BADEN, PENNSYLVANIA -- I went there for an oil change, and spent an hour waiting. They call me back to the department and said they could not find my oil filter. I looked it up on my phone and found it in 30 seconds. Then they told they were going to deny my oil change because the oil filter was torqued too tight. They were the last ones to change my oil. When I told them that they change the blame to they tighten up over time. Waste of two hours. Do not go here. You're better off having a 5 year do it. They are jokes of mechanics.
LIVONIA, MICHIGAN -- After falling on hard times financially, I called Walmart Customer Service to ask if my 20%+ interest rate might be lowered. I was told no, so I closed my credit card account and continued to make the payments. My minimum payment due was $78, so I tried to set up automatic payments of $107 per month. Walmart made this extremely difficult to do, so my bank said, "Let's just forget trying to set this up with Walmart--we'll set it up for you."
I wasn't even three months into this plan when I got a bill from Walmart with a $35 "late fee." It seemed that they not only wouldn't lower my interest rate, but they actually raised it! My minimum payment was now $109, and bank and I had set up $107 based on the $78 minimum that had been due.
When I called customer service to complain, I was told there was nothing I could do about my interest rate because my account was closed (And yet they had no difficulty in raising the rate when it was closed). I told a friend about my experience, and she shared my outrage, saying, "Let's just cut their interest altogether. I'll pay it off, and you just pay me back."
Not wanting her to do that without gaining anything, I told her I would pay her back at 11% interest. My friend gained 11%, I saved 11%, and Walmart lost 22.9% interest plus two customers. This is a company that seems to me to be inflexible, spiteful and greedy, and I am glad to take my business to places where I feel respected and appreciated.
BIXBY, OKLAHOMA -- I've noticed this with the same Wal-Mart store (Bixby Ok) several times since Feb 15th 2015 (four weeks). Wal-Mart will advertise a sale price say $1.00, you get a few of the items. When you get home and look at your receipt you'll notice that the so-called "sale" item advertised as $1.00 actually rang up as $1.50. This exact scenario happened to me this past weekend. I purchased four items advertised as $1.00 but they rang up as $1.50 each. So Wal-Mart made an extra $2.00 off of me that I did not plan on spending. A freak thing? I think not. I've had this exact same thing happen to me four times in the last four weeks.
I now think this is a small scam that Wal-Mart does. They advertise low price, you decide to buy it, it rings up at higher price - you get screwed. Most people will not take the time out of their day to go stand in the long lines of Wal-Mart Customer Service with merchandise and receipt to get $2.00 refunded to them. Who has time and extra gas money to do that? And I am convinced that Wal-Mart knows this. I complained about it to a manager and she did do a price check and match the advertised price on their in-store sign but it made everyone in line behind me wait and hence, get irritated at me, and, the cashier was downright hateful to me.
Wal-mart has gone downhill so much: dirty stores, hateful employees, shelves not restocked, only carrying certain brands that agree to Wal-Mart discount pricing etc. I'm no longer a Wal-Mart shopper. I'll take my money somewhere else.
MT OLIVE, NORTH CAROLINA -- I stopped this morning to purchase some yogurt, went thru the self checkout line and when I hit the key to finish my purchase and pay for it... it gave me my receipt. Never asked me for my PIN number. I found a store employee and told her she needed to have someone check out their POS machines and she told me that if the purchase is under $50.00 Walmart does not ask for a PIN. So much for security!! Someone could steal a card and stand there all day and as long as the purchase didn't go over $50, they could bleed your account dry.
ATLANTA, GEORGIA -- Walmart sells their Penn Practice/Coach Tennis balls at Walmart.com for $4.99 a can. When I pointed out to them other online retailers sell this product for $1.79 a can the person I spoke to at Walmart.com said it didn't matter and $4.99 was their price. Even the label on the can says these tennis balls have defects and are for practice only. Walmart even sells the real Penn Championship Balls for $2.53 per can. I just point this out to show how unreasonable and ridiculous Walmart can be. I don't think real humans work at Walmart.com -- just hypnotized robots.