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Wal-Mart Consumer Reviews - Page 2

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Black Grease All Over Driver Carpet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- Show up to the Lake June in Balch Spring TX. For oil change, after they done. I come to pick up my car. I find out they never use a plastic or paper mat for them to drive my car inside the shop. They spread black grease all over my carpet driver seat. All they do was refund my money for this issue. No care from them but here is your car and money.

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Larvae in Chicken Noodle Soup
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEEDS, ALABAMA -- Bought a can of family size Great Value chicken noodle soup. Found larvae when attempting to eat. The fine folks at Wal-Mart were contacted but couldn't be burdened with a reply (no inquiry as to lot number, date, etc). I guess you should check your canned goods? I'm not sure they care?

I've since filed with the FDA (no response as of yet) and the USDA. Walmart deleted any mention of contaminated food posted on their Facebook page. Coincidentally, this did not invoke a response either.

My mother ate a bowl of this soup before I discovered the larvae. I hope no problems arise, but it's disgusting.

Store location: Leeds Walmart, Leeds, AL.

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Walmart in My Opinion Does Not Care About the Disabled
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, GEORGIA -- My name is Ken. I am a 47 year male and I had a stroke on Dec 27th 2009. Due to the stroke I now deal with chronic fatigue, my right side arm and leg are out of whack, I have back pain and Migraines. I have to use the electric carts when I go to stores like Walmart and others. I have been in a continuous battle for Walmart to keep their carts safe and just charged up for us disabled folks to be able to use. There has been this one cart in particular that I have had the most aggravation with for the past 6 months. It began when I used a cart that slid some when I stood up to get an item on a higher shelf. The carts are supposed to lock in place for safety when you are not pressing the handles to make it move. I told the manager on duty and she promise me she would look into it. To get to the chase this dance went on for 4 more months and then this incident happened to me. I went shopping at Walmart at about 1 am one night and got a few items and went to my car. I sat on the cart and placed the items in my trunk and then with the last bag I had to stand up to place it. I put one foot on the ground between the cart and my car and one foot was still on the cart. Then it slowly began to move and before I could become aware of my situation (for info sake I have comprehension and memory issues so I am slow to get things sometimes) I became wedged under my bumper and the cart in such a way that I could not maneuver my arms or legs to use the handles or push myself up. So I stayed wedged for about 15 minutes until a nice young couple came out and helped me up.

I went inside and spoke to the manager on duty, Shirley, and was promised she would have it fixed. Now also know that she never asked how I was and never asked me to fill out a report. This same dance went on for another month with this same cart and it was never made safe and it was always put back out. I told the managers on duty 3 more times and the last time I threatened to sue Walmart and surprise I got their attention. This time they had me fill out an incident report and the next day I spoke with Billy the stores head whatever. He was kind and supportive and even told me about his daughter being severely disabled and how he would be upset if she was not safe. He promised me that he would see to the matter personally and make sure that the cart was made safe or thrown out. Finally I felt that something would be done to protect us from unsafe carts and I felt sure that this would be resolved soon. I took some time off from Walmart because it just wore me out mentally and physically so a month later I went shopping at Walmart and to my horror what did I see when I walked in the doors, The same cart sitting there but I still thought it had to be fixed so I tried it and to my shock and dismay it was not. It was just as dangerous as it was before as if nothing was done at all. I was mad and hurt and disgusted at Walmart and especially Billy for lying to me and not caring about the disabled and after playing the disabled sympathy card about his daughter.

I went home and fumed and then called billy the next morning. I told him what I thought of him and that I thought that he personally did not care about the disabled at all. He explained that he called the guy that fixes the carts so he did what he said he would do. I told him again what he said to me about making sure it was fixed and again he said he did what he said he would do. I told them that he was a liar because he said that he promised he would make sure it is fixed or thrown out and that he cared about the disabled because of his daughter and again I called him a liar and he just continued to explain that he did what he said he would do so you decide for yourself if he cares about you or someone you know that is disabled in some way.

What I want from this happening to me is for Walmart to care about us and make it safe for us to come to Walmart if we choose. Personally I choose not to any more. I do not believe liars. Thank you for your attention to my situation and I hope that you will make yourself known to Billy at Walmart - 5448 Whittlesey Blvd # B Columbus GA (706) 322-8801.

Please let him know what you think of his concern for the Disabled. No one should have to wait that long for help.

Company Response 02/10/2015:

Hello,
My name is James, I am a representative from Walmart. We here at Walmart are sorry about your poor experience in one of our stores, but as you may know, our goal is to sell Mass quantities of product as quick as possible, and as cheap as possible, which is the reason why our customer service is poor. The issue you are having with your cart, I'd recommend getting someone over to your local store to fix it. We will not be shipping any new electric carts and accessories for quite a while, since we have recently upgraded the current ones. I highly recommend that if you do not enjoy our stores, please feel free to shop elsewhere. Thank you for buying our products, we really appreciate it. -James
Walmart

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Accidently Left Items at Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- Indianapolis, Indiana store on S. Emerson. I get home and I realized that I had left some of my purchase at the store... again! This happened twice in a span of two weeks, so I was extremely annoyed at myself. I went to customer service with my receipt and the lady checked her log. Mind you this was the same lady that had "helped" the last time. So she checks my receipt and walks off and I'm like "Ok?!" She comes back and says to me that her manager said that I should be more diligent with my bags and make sure that I get all of my stuff. This would be the last time that I would be allowed to "do this." She goes on to say that this was the third time that I had done this.

Mind you, yes this was our third encounter, but the first time she "helped" me was for being charged double for two separate items and two other items did not ring up properly. I did not throw a fit or get upset, I just went back to the store so they can fix the mistake. Of course this was not the first or second or third time that I had been ripped off by Walmart, just the first time I decided to do something about it. After being reprimanded, I explained that having to return to the store simply to retrieve items I left there, was not something I enjoy or do on purpose.

When I returned to the counter she still had a "vibe" and as did I, she ended the transaction with a "Have a nice day," I was having a nice day until then. I was so upset that I called the store and complained. I'm sure nothing will be done but it made me feel somewhat better. After waiting in line forever all three times dealing with this lady. Having to go and retrieve the exact flavor of ten cans of cat food (because otherwise it would off their inventory!) and everything else that I had left it just got too much.

I don't know of any other chain store, major or mom and pop where the employees have such an unprofessional sense of familiarity. At other grocery stores I see customers with a full cart when the prices are twice to three times as high as Walmart, I was always flabbergasted, like do they not know about Walmart!?! Well they probably do! You cannot put a price on good customer service. Thanks Walmart! This is an idea I thought I understood but now I know exactly what it means. So now I'll pay more for my groceries (I will watch what I spend more closely) but at least I will not have a sense of dread when I leave.

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Customer Service Complaint
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ILLINOIS -- I have been ordering household goods (toiletries, pet food) from Walmart.com for several years and have even suggested to co-workers, family members and friends on many occasions. I have now had two bad experiences with packaging of the shipments to cause damage to carpets. The first time, about a year ago, after getting nowhere with customer service online I went in the Wheeling store and the manager seemed genuinely caring about the situation and stated she didn't want to lose a customer over such a situation and offered me a gift card to use in the store.

Aside from refunding the damaged goods, the online customer service reps will only offer replacement or refund. That is fine until you have carpet damage from spilled liquids like in my case. I needed to spend $120 to have carpets cleaned due to soap that leaked through the box and into the carpet and padding. Again, a week ago, I had the same experience. I followed their protocol and again I received a refund but feel after dealing with a box of products covered in liquid soap and cat litter that has to be cleaned off carpets that someone would actually care and feel that I am due something other than "we are very sorry" and a refund!

I no longer will order from Walmart.com and even have decided not to shop at their stores. I will now shop in other stores and even pay a few more cents per item; a small thing by comparison to the emotions and time I have wasted with Walmart. Shopping online and having those items shipped to my home (free) was a savings of time, gas and even money as I wasn't purchasing other items that I was putting in my cart as I walked the aisles. I feel that Walmart.com should re-think their customer service procedures.

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Customer Service attitude and intelligence
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON, WEST VIRGINIA -- Bought a twin air mattress to take on vacation to the same family condo we stayed at last year. Got there and realized we still had the mattress from the previous year and it was in good shape. Had thrown the receipt away for the new mattress but didn't think there would be a problem getting the thirty dollars back at our friendly Wal-Mart which we spend hundreds of dollars at every month. Surprise, surprise the front end management is beyond lame.

We were advised that after 14 days mattresses could not be returned. Talked to front end "management" and was advised the same thing. It was obvious this mattress had not been used, it was in the box and the box still sealed with sticky whatever. Why are people so ignorant? I mean it's not like we were trying to take it back used or anything. And there is no way anyone couldn't tell that that box had never been opened. Believe me I've worked at Wal-Mart in the past and saw what some people DO bring back and it's just crazy.

Anyway called another Wal-Mart with much smarter people who did not give us a problem at all. Got a gift card and we were on our way. I think some people just really let their power go to their head so much that they can't see anything else.

It's just like they have no common sense whatsoever and are out to make it as hard on the honest person as possible but now if a troublemaker would have went in that store demanding they take it back, I've got a feeling things would have been worked out much differently. You know what they say about karma, I hope that "manager" gets it twofold. Just know there are exceptions to every rule and good employees know when to make those exceptions using their common sense.

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Dirty, Unhelpful / Lazy All Around Bad Customer Service) and Inconvenient
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POTTSTOWN, PENNSYLVANIA -- EVERY time I think I should just suck it up and go to Wal-Mart for a possible better price (I'm a Target shopper), I'm reminded why I don't EVERY time! There is NEVER anyone on the floor for help and when there are 9 out of 10 are too LAZY to actually be helpful. If they don't know the answer to your question... Instead of find out for you, they say sorry and walk away. Now, when I'm at other stores I frequent, if that sales associate does not know the answer, they fire up their walkie talkie and FIND OUT.

THEN... There's the attitude. It's like dealing with snotty teenagers, only these are adults and know better. They are rarely pleasant, god forbid they crack a smile. AND another reason I shop at Target... Wal-Mart is never as organized or clean. It's like shopping at a warehouse. I guess to buy low price you have to buy low quality in all aspects. My most recent adventure took me to Wal-Mart because I desperately needed an air mattress fast and they carried the one we wanted and it was in stock. So... We go to use it and find out it has a leak.

I go back to Wal-Mart WITH the receipt. At this point I'm looking for a refund as we had to replace this new air mattress and did not need an "extra" one, so I didn't want a replacement. I was then told that because it was opened, they would not return it. I wasn't too bothered by that as I then asked for store credit... While I don't like Wal-Mart, it's not like I couldn't find something we needed to buy for our family of 5.

I was then told they do not do store credit either. Apparently for an air mattress, if the box is opened, and I do mean just even tape ripped... They do NOT do returns. I then asked how is it to know if the items is faulty if it is not opened??? They said it was Wal-Mart's policy.

So, needless to say I was OUT ALL OUR MONEY and had to accept an exact replacement of the mattress, which we DID NOT need nor want. At this point, we are just going to sell it and try to get our money back! I hate Wal-Mart. And sadly, any employee I have ever met (including ones I know well) feel the same way more and more. I will NEVER shop at a Wal-Mart if I can help it, as it only frustrates and annoys me every time.

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Horrifying Experience Trying To Order Using PayPal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT. Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was cancelled "because your payment could not be verified"... So I tried placing the order using the PayPal option instead, and the same thing happened.

Then... Trying to get these people to remove the authorizations from my PayPal account was like trying to explain stocks and bonds to a toddler. I kept getting responses that made no sense (yes, some were 'canned' responses). One representative understood with no problem and removed the authorization immediately, but that was on my second order attempt. Then I contacted them to request they remove the authorization on the order placed 2 days earlier, and they didn't understand what I was asking, responses made no sense, and they told me to wait 14 days for it to "disappear automatically". We went back and forth at least 10 times, and the issue was never taken care of.

PayPal has a policy whereby if the seller contacts them they can remove that authorization and release the funds back into your account, just like any other credit card company. But Walmart doesn't know what that means, or just doesn't want to be bothered.

Regarding the verification process, they never told me exactly what the problem was. I have had a PayPal account for about 15 years now, and never had a problem, except with Walmart. For some reason, even ordering directly using the PayPal option, caused the same error - they can't seem to verify PayPal for some reason. I was able to order the same product for a few dollars more through Amazon anyway, using the same card, with no issues whatsoever. Walmart.com is not programmed properly, so be careful if you order from them. Better yet, just spend the few extra dollars and order from somewhere else to be safe.

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Great Value? Not So Great If You Ask Me
-

Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by, and that I wasn't in the car wrestling the steering wheel in the opposite direction.

Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.

Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped its image and product line back in 2009 to include a wider variety of products.

Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dish soap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.

A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled "Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed... what a day?

Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.

Grade: F

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1 Year Warranty With Strings Attached
By -

MICHIGAN -- September of 2009, I went to Walmart Vision Center to get new glasses to replace my old one (old one was about 5 years old). They had nice pricing and warranty on custom made prescription glasses. However it seems their warranty is extremely limited and they were able to find all sorts of excuses not to honor it.

I took care of my glasses and only used water to clean them, no solvent of any kind. I also avoided wiping the glasses when there were dirt to prevent scratching. Pretty much the same as I've done for over 30 years. But despite my best care, my glasses seemed to fall apart in just a few months and I am back on my 5 year old glasses.

First issue, just 3 weeks after I got my glasses, there were noticeable blotches on my lenses. Specifically when viewed at certain angle, I could see area of glare where anti-glare coating had failed. While it was still usable, under bright lighting people would notice my glasses looked funny or very unclean, so I took it back. But they wouldn't honor it because the damage to anti-glare coating seems to be "my fault" somehow.

I don't see how plain water can cause so much of the anti glare coating to come off. It looked like the coating was poorly applied or something, and I am positive the issue is factory defect and not customer issue as they claimed. I wasn't happy they wouldn't cover it despite their warranty that covers every defect. My 5 year old glasses still has anti glare coating intact except for where there's a few scratches.

A couple weeks ago (December, only 3 months after my glasses were made), the arm broke off of my glasses. Back to the store I went, and this time they said they will replace the frame. However they ran into a snag: the frame had been discontinued and while they offered any replacement frame of comparable price, they didn't have any frame in stock that can take my existing lens. Worse, they will not replace the lens because that part isn't covered in warranty.

I have tried to deal with them reasonably but they would not replace the lens, and they could not get a new frame that would fit with my existing lens so I am left with broken glasses that they "can't" fix and no way to wear them without having unsightly tape holding the glasses together.

In the past I've had glasses from different stores that lasts me a few years and up to as long as 10 years with nothing more than a few hairline scratches. I am very disappointed that Walmart would sell garbage that started having problem in just a few weeks and be unusable in less than 4 months. And conveniently have clause in warranty that exempts "customer damage" from any warranty repair, even when damage is due to defects. With this clause, the store can easily refuse all repair and simply claim it was customer's fault.

It seems all they are interested is selling glasses to make profit, make a warranty claim that looks good in advertisement, and claim customer damage on every returned glasses so they would never lose money. Well, guess what? Losing customer hurts more. I've told my relatives and friends about this and many have agreed to avoid Walmart. I also took my glasses business back to my previous store. I'd rather pay an extra $50 to have a pair that lasts a lot longer than 4 months.

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Wal-Mart Rating:
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1.5 out of 5, based on 233 ratings and
854 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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