Wal-Mart Consumer Reviews - Page 3

POTTSTOWN, PENNSYLVANIA -- EVERY time I think I should just suck it up and go to Wal-Mart for a possible better price (I'm a Target shopper), I'm reminded why I don't EVERY time! There is NEVER anyone on the floor for help and when there are 9 out of 10 are too LAZY to actually be helpful. If they don't know the answer to your question... Instead of find out for you, they say sorry and walk away. Now, when I'm at other stores I frequent, if that sales associate does not know the answer, they fire up their walkie talkie and FIND OUT.

THEN... There's the attitude. It's like dealing with snotty teenagers, only these are adults and know better. They are rarely pleasant, god forbid they crack a smile. AND another reason I shop at Target... Wal-Mart is never as organized or clean. It's like shopping at a warehouse. I guess to buy low price you have to buy low quality in all aspects. My most recent adventure took me to Wal-Mart because I desperately needed an air mattress fast and they carried the one we wanted and it was in stock. So... We go to use it and find out it has a leak.

I go back to Wal-Mart WITH the receipt. At this point I'm looking for a refund as we had to replace this new air mattress and did not need an "extra" one, so I didn't want a replacement. I was then told that because it was opened, they would not return it. I wasn't too bothered by that as I then asked for store credit... While I don't like Wal-Mart, it's not like I couldn't find something we needed to buy for our family of 5.

I was then told they do not do store credit either. Apparently for an air mattress, if the box is opened, and I do mean just even tape ripped... They do NOT do returns. I then asked how is it to know if the items is faulty if it is not opened??? They said it was Wal-Mart's policy.

So, needless to say I was OUT ALL OUR MONEY and had to accept an exact replacement of the mattress, which we DID NOT need nor want. At this point, we are just going to sell it and try to get our money back! I hate Wal-Mart. And sadly, any employee I have ever met (including ones I know well) feel the same way more and more. I will NEVER shop at a Wal-Mart if I can help it, as it only frustrates and annoys me every time.

ALBUQUERQUE, NEW MEXICO -- So I woke up early on a Sunday morning to help my friend take his car to the car care department at one of the Wal-Mart's in Albuquerque. Now if the same process is repeated in all other Wal-Mart's, you may be familiar with the process of getting an oil change there. You arrive early [real early!] and put your car in line and wait for an employee to come and take your info, then they will tell you the approximate time it will take for your car to be serviced.

This particular Sunday, we arrived to Wal-Mart and there were two cars ahead of us. We figured it would be about 45 minutes to and hour [acceptable]. As we waited two more cars pulled up behind us. As we waited some more, by now the store had opened, still no one came out to greet us [use that term loosely] and take our info. The two people parked in front got out of their cars and went inside [the doors are open, who'd know???]. We followed.

Upon entering we saw that there were two women already thereby the cashier's desk. The employee made no intent of informing the customers [read, those that pay her wages, however meager that may be] and went about her 'business'. A few minutes later, she asked, 'who's first?' Well, to me and my friend, as well as anyone else in mankind, that would mean who got there early and had been sitting in their car waiting for the doors [or the employee to come out] to open.

Nope, instead, these two women, who by the way were the ones parked behind us, stepped up and proceeded to begin their transaction. Dumbstruck, me, my friend, and the two other customers who were parked in front of us just stared. Well, not to be outdone by THEIR crassness, I stepped up and asked the employee, "Shouldn't you be taking the information from those who arrived here first?"

Her response left me perplexed, "I don't have my greeter here, so it's whoever is in THIS line first, I can't do it all!"
The responses to that remark flooded my brain. I chose, "So you need your 'greeter person' to help you rub the two brain cells that you have to figure out that the correct and courteous thing to have done and asked was, 'Who has been waiting in line the longest?'

I did not wait for her response, instead I found a manager and requested that her actions be acknowledged and that something in the interest of customer service [a foreign concept to those at WalMart] should be done.
Her response? "Well, the manager for the automotive shop doesn't work on Sundays, come back Monday morning and speak with him."

Oh, as if giving up my Sunday morning wasn't enough? Did I have "self-made millionaire" stamped on my forehead? Did I not have to work on Monday? Take time out of MY schedule to fix Wal-Mart's problem, why of course, how silly of me! To top it all off, the whole process of changing the oil in my friend's car took 2 1/2 hours including the time it took to tell us [30 minutes into oil change] that they didn't have the oil my friend had requested. The moral of the story: Wal-Mart should have stuck to its 5 and dime business concept. It can't handle its mega business nor can it train its employees in courtesy, and it isn't worth the 19.99 it charges to wait 2 1/2 hours and inept employees. Jiffy Lube is worth my time!

MILILANI, HAWAII -- While taking son to spend some of his Xmas money at the Walmart in Mililani, (Wal-Mart - Mililani #2126), I came upon a basketball hoop system that was reduced in price. We asked what was wrong with it, and the area assistant said that only the packaging was damaged. Upon opening the huge and incredibly heavy box, even with two people carrying it, we discovered the backboard was broken diagonally over 1/3 of the board. Went back to Walmart and Nelly and her subordinates cut you off mid-sentence and don't allow for explanation of the circumstances surrounding the situation.

Nelly does that to customers and her subordinates blatantly. They asked if I wanted a refund or exchange. I chose exchange, despite having to haul the enormous box back home, AND I have a bad back as a result of over 22 years in the Army. Nelly states that this item is, and she rattles some code, then says I can only get a refund. I attempt to try to ask if they can just swap the backboard with another one, but once again I get cut off by yet another lady, explaining to me the same thing everyone kept interrupting me with without letting me finish my question. I get the return policies and guidelines, but customers, especially peaceful ones, should be allowed to at least finish one sentence or question without having rude interruptions from customer service personnel. I'm taking my business elsewhere.

AUSTIN, TEXAS -- I've ordered products from Walmart before and located a store with the item and was able to walk right in and pick it up right away. However, when I purchased an iPhone 6s recently, I chose the option of picking it up at a store with it in stock. When I went to the store the following day the order had been cancelled. I decided to get the iPhone 7 which was in stock. I couldn't buy it for the $299 online price, it was $448. The only way to get the reduced price was to place an online order. When I did it routed me to a store with one in stock nearly 15 miles away.

When I showed up at the other store they said I couldn't get it till the next day even though it was in stock and in their hands. The website said I would have it before 8:00 in the evening but the store said it wasn't in stock even though they had it in their hands. I don't know what Walmart has done to change online ordering but it really stinks and is very unorganized now. No one knows what's going on and I got a useless 90 minute runaround and nothing to show for it.

TENNESSEE -- Paid for my order, received confirmation that I could pick it up that day but to wait for a time that they'll have it ready, and HOURS later it was cancelled. Then contacted customer service and was told that since the store sold out it is being shipped to the store. So it was supposed to be shipped to the store today but my card was refunded! So I contacted customer service again and they found the note of everything but said that I wouldn't be able to get the order that I was promised TWICE! Because it was never shipped and now sold out! This company is pathetic and just tells you whatever they can to try make you believe they value customers. Ridiculous, so disappointing to be let down more than twice for the same freaking order.

ILLINOIS -- Satisfaction guaranteed? That's a lie! I was lied to by multiple employees! Walmart blocked me from calling just because I called to get an update! Very unprofessional! I've been treated better by Wendy's employees and I spoke with corporate. To top it off with a cherry their insurance company called and harassed me on 2 occasions! I just came to purchase a item and ended up in a serious amount of pain and getting fired from my job because I had to call off due to that injury... This is suppose to be a family-owned company that's all about helping families save money and making life better. What about my family? I'm still in pain and my life was better before I walked in Walmart that day!

LEVITTOWN, PENNSYLVANIA -- I purchased a Febreze Air Purifier FHT190 at the local store, need new filters (expensive) but product works well. Problem, you cannot purchase the refills at store or on-line, store carries FHT180 replacement filters, not the FHT190 model. Tried to have manager order from in store and was advised they no longer carry that item - the item FHT190 new in box was sitting on the shelf right in front of us. They will sell you anything and not back it up with the needs to keep the product running.

FHT180 model is no longer sold, but they sell those replacement filters. Tried to make comment on their feedback, it would not take a negative response saying all required fields not complete, checked it, complete, I several times and said all fields not complete. I put a positive feedback in with the same fields filled in and guess what! The feedback was accepted. Rich-richer, poor-screwed!

FREMONT, CALIFORNIA -- I went to Walmart in Fremont, ca. albrea store. was there day before and got over charged, went to store, talked to a person who seemed to be in charge, told her about overcharge, she told me to stay in line, and when I get to clerk, she would be able to help, fu-king bitch disappeared just as I got to counter, had to wait for this as-hole to come back, then had to wait again for clerk to finish with customer she was helping, and then the bitch disappeared again, clerk then tells me I have to wait again for this as-hole to again come back, I told clerk to fuck off, threw the shit at them and left. THESE AS-HOLES HAVE NO CLUE AS TO CUSTOMER SERVICE. and get this, its all over $.70 cents
JUST HOW LONG DO THESE SH-T FOR BRAINS EXPECT YOU TO WAIT FOR because some as-hole could not take the fu-king sale price down. If they can't do the job right, THEY SHOULD NOT BE DOING THAT JOB, or learn how the job is done, but being Walmart, fu-ked up is just plain fu-ked up
AND THIER WAY TO FIX WAS TO BLOCK MY ACCOUNT

PORT ST LUCIE, FLORIDA -- I waited over 6 minutes when I went to pick up my items hitting the screen at the pickup area that states "someone is coming" when you press it. I had to hit this 4 times as no one ever came. After I waited those 6 minutes I looked for an employee and asked her if there was someone who could help. She went to inquire and told me that the only employee who could get me my pickup just went to lunch (6:20 p.m.). I was told I either could wait an hour for his lunch to end or come back. I asked if she was joking but she was not. The employee acting like this was not an issue.

I called online customer service as I was driving home and they never responded to the 1 hour wait but after discussing this for 7 minutes they offered me 10% off. 10% off was basically 3 dollars and I chose the pickup since I did not want to pay for shipping. This does not cover my gas and time. Not to mention my frustration. After 3 more minutes of talking I was once again put on hold and then I was offered 15% off or roughly $4.50 off but once again I would have to drive back out of my way.

I would suggest people use Amazon or another online store. This is only the latest of several issues I have had with Walmart online. Amazon, Home Depot and Kohls have all been very responsive when I talk to them about an issue but never Walmart.

HOULTON, MAINE -- I am outraged and, in all probability, may not buy paint from Walmart again. You guys were great and had what worked but in a matter of 3 weeks you raised the price for the same item 7.04 a gallon. March 4, 2018 - Order #**, Kilz Identity Paint & Primer in One #RJ100 Cotton, 1 gallon (finish satin) $31.74 * Walmart #: **. Bought again on March 27, 2018 paid way too much more for, priced this time for exactly the same 38.78. recent info, March 27, 2018 Order #**. You guys just priced yourself out, I can buy Benjamin Moore or Sherwin Williams for what you are now asking.