Lowes Home Improvement - Poor follow up on installation
Wood Fence - Complaint
CHATTANOOGA, TENNESSEE -- We contracted with Lowes to install our wooden fence. The install went OK, until they got to the back of our yard where it was supposed to be a welded wire fence to leave us a view of the woods. The installer put one of his men on it, he did a pitiful job and I called to let then know it had to be fixed. He sent out another crewman who later told me he had never installed this type of fence. The job he did proved him correct. THis time I called the install manager of the store, Lowes Home Improvement on Gunbarrel Rd in Chattanooga. He came out and immediately recognized that the salesman had sold us the wrong type of fence for the job. To his credit, he had the installer remove the wrong wire fence and replace it with the correct one.
Fast forward just about a year. I find that the stringers where my gates are attached are disconnected from the posts. Apparently, the installer had only put one nail in each stringer and the boards were popping off. I called the install manager again. He agreed to send out the installer. It took several weeks and a couple phone calls, but finally the installer called to say he would be out to fix it. He never showed up. Make no mistake, I said NEVER. I called the install manager again, at least twice. He told me he would make it happen. It never did. Did I say never again? Yep, NEVER. Not only did the install manager at Lowes fail to follow through on making his subcontractor return to fix the error, he NEVER called me back nor did he call another subcontractor to fix the work.
I finally decided to fix it myself. Oh yeah, and to NEVER buy from Lowes again.
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