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Best Buy Geek Squad - Cancelled Without Notice

Geek Squad for mobile phones - Complaint
Review by dolfriend2003 on 2013-08-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I purchased the full protection plan on my phone when I bought it from Best Buy. Without notice my protection plan was canceled because of non-payment all because of an expiration date. Had I known that the payment wasn't going through would have reinstated it.

Geek Squad customer service was horrible in helping me get it reinstated. you'd think that they would want the money! I even offered to pay the three months that weren't paid for.
Comments:2 Replies - Latest reply on 2013-08-12
Posted by CU on 2013-08-12:
Since it is a form of an insurance policy, it may well be that it just cannot be reinstated once it has lapsed. Possibly by the insurance company itself, but not likely by the store.
Posted by Susan on 2013-08-12:
Let me guess - - you bought the protection plan with your phone, somehow let the coverage lapse and now are negotiating to get a phone replaced?

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