Best Buy Appliances Consumer Reviews - Page 4

FORT MYERS, FLORIDA -- I ordered a dishwasher on October 15th to be delivered, installed and the haul away on November 5th. The salesman even told me that I had to buy an installation kit because they would not install with old equipment. On the 5th the dishwasher was delivered. The delivery guy told me there was no institution on the ticket and that he would not haul away because the old one was disconnected. I called Best Buy. They offered me a $50 gift card. My husband installed the dishwasher.

I called the delivery guy to reschedule the haul away for Friday the 8th. Got an email the next day. It said that my haul away was cancelled. Called Best Buy again they said that it was still showing as scheduled in the computer. Was supposed to get a call with a time frame for Haul Away. Never did. Called Best Buy again who said that I was not scheduled for Haul Away on the 8th. Suggested that I call the delivery company when they open at 5am. I suggest you don't buy anything from Best Buy.

COLORADO SPRINGS, COLORADO -- I bought three appliances and accepted their offer of "3 years interest free". Big mistake. I was within $200 of paying off the entire balance when they charged me $1,300 in interest. When I asked about it, they said the promotion was for 18 months. When I told them what the salesperson told me, they could have cared less. They said the contract indicated 18 months. That contract is four pages long and #3 font. My bad for believing a salesperson, but they just lost a customer for life along with anyone I can convince to avoid this horrible store. Perhaps you will be able to avoid my fate. Shop elsewhere. They are in trouble for a reason.

BAKERSFIELD, CALIFORNIA -- Purchased dishwasher 4/15/2012. Handle broke so called for 800 number for warranty service. I was asked for $ 52.00 for handle and I refused to pay. Handle was received a week later at no charge. Was told that their warranty does not include installation of part. Went to Best Buy twice and was told by Denise on first visit and David on second visit I would be contacted shortly by phone and problem handled. Has been three weeks now. I believe that if in my business we suggested that there was no warranty labor on our new pressure washers we would be looking for new jobs as our customers would go to our competitors where warranties are honored.

WASHINGTON, DISTRICT OF COLUMBIA -- Was very pleased with the very professional & efficient way I was treated & my delivery was handled. ** & ** from Best Buy delivery were delivering a washer & dryer to my address in Georgetown. It was an old home & they had to carry the old units out & the new units in. First, they called to let me know that they might be a half hour late on my 2-4:00 delivery window.

They in fact arrived at 4:00 but I appreciated that they valued my time enough to let me know they might be a little late. Upon arrival they were very polite & efficient. They also took special care to made sure they did not damage my hardwood floors or walls despite the fact I have no runner on my 16-step rather narrow stairway. They explained everything & were very courteous & professional!

GRAPEVINE, TEXAS -- Purchased microwave from Best Buy. Hired the installer YOU recommended. It was installed 3/31/12. After 2 hours of it being installed noticed that the 2 button on the microwave doesn't work. Called Best Buy in grapevine, talked to ** who sold me the product. I told him I wanted it replaced. He said he could swap it out but, I would have to REPAY for installation. That is insane. I should not have to repay since the company recommended the installer. And the microwave was broken to start. I am very unhappy and will not be using Best Buy again.

QUEENS, NEW YORK -- Purchased an online order of a gas stove and a refrigerator on 9/9/11. I had a confirmed delivery for 9/29/11. They are supposed to call to confirm the day prior. NO one called or e mailed. I called them myself to find out if delivery was still on for next day. I was told items are back ordered, and needed to be rescheduled for 10/17/11. I said alright but someone should have called me. I would have wasted an entire day waiting for them. Same story next delivery date. NO one called, so I called to complain. They said items were still back ordered until 10/31/11.

I was furious. I just wanted information. Was this item not being manufactured anymore? Is it going to take 5 months to receive.. please let me know now. I was told it needed to be rescheduled for 11/9/11. This is completely ridiculous. Obviously someone isn't doing their job correctly and they don't care about their customers. I placed the order 2 months ago, and I now have the added expense of eating out daily. It is unprofessional not to be notified of any changes either. I've asked to speak to managers and have the items expedited. They should just ship it overnight if they have to at this point. Order will be canceled soon.

Bought our first major appliance with a 5 yr service plan from BB in 5/2009. Freezer stopped working sometime in the past 2 weeks. I have been fighting with BB to fix this issue, technician calls out sick. I am losing food on a daily basis as we just had a tropical storm come through NE and the freezer was packed with $600 worth of meats and now I want them to replace the freezer.

I have been blatantly lied from the very day that we purchased this unit. Then was given some phony fax number to get my $ back for the food loss (outside of the $200 limit), I've spoken to 2 GM's one who's store originated the purchase - Isabel **, she pretty much refused to help and then avoided my calls. It was HER flippin store that took the sale but she doesn't want to take a hit of losing $.

I've spoken to numerous repair reps, supervisors, consumer relations, and finally the executive office - one Royal Palmer. Everything was contingent on this unit being fixed this past Saturday when the tech called out sick. No one is calling me back now. I have lost wages from Saturday, tears out of frustration and probably a few months off of my life over the stress they've caused me. I am out of well over $1300 between the food bought and the freezer itself.

Best Buy is HORRIBLE when it comes to things like this and they will NEVER get me again! NEVER!! I knew I should've stuck with Sears but I gave BB a chance and they shot me in the ass for it. DO NOT go to BB for appliances. Games, movies, batteries - great but anything major look elsewhere.

We had a Samsung French door refrigerator purchased at Best Buy 2 years ago. It stopped working entirely just at the 2 year mark. Best Buy is replacing the refrigerator completely after sending out a repairman and it couldn't be made to work immediately. Everyone I talked to was so helpful and pleasant. I was really upset that we didn't have a refrigerator and they did everything they could to expedite the procedure. They even offered to loan us a small office type refrigerator to use while we had to wait for the new one.

We will be getting a store credit for the difference in price from the original refrigerator. This didn't happen without some effort on my part to get to Corporate Customer Service. Also, the repairman's boss did everything he could to make sure everything happened as quickly as possible. Overall, I would say in my experience, Best Buy probably had the best customer service I have ever encountered.

DARTMOUTH, MASSACHUSETTS -- We purchased an LG front load washer from Best Buy. We had to wait four days for delivery, which was OK, with us. It would give us the time to repair some floor boards where it was to be placed. On the day of delivery, the delivery people installed the washer, and could not get it to work. The door on the machine was defective. While the they were still there I called Best Buy and told them the machine was defective and I was refusing delivery, and I needed one to replace it the next day. I was told the best they could do was Feb 14th another week. I told them it was unacceptable.

The next day I went to the where it was purchased, and spoke to Tim the manager on duty. I and told him my problem. To his credit he tried to get the warehouse to get me my washer for the next day, to no no luck. He gave me a full refund. I went next door to Lowe's and had the machine delivered the first thing in the morning the next day. The machine is working fine. I had to learn a hard lesson of buyer beware. Just because the price is better at Best Buy, will not mean you will get a quality product, and that the customer service is the worst I have ever had to deal with.

SANTA ROSA, CALIFORNIA -- Purchased an LG refrigerator 7 months ago. l had a problem with cleaning properly. The shelf glass doesn't come out, and concerned about mold around my food, l went into the store, and was told the dept manager would call me and resolve my problem. l waited a month or so, then emailed the main dept. Finally l got a call from Tom? found out later he was in the consumer complaint dept (NOT the dept manager)... and all he did was say "Call LG" (the manufacturer). Just dumped the problem on ME.

l told him HE should call them and perhaps get new shelves or something. He said he would, but l got an email saying he had "Reached OUT to me" and that was the end of their customer service. What a laugh. They don't back their products AT ALL. l won't shop there again either and recommend no one else does.