Lowe's Kitchen Cabinets Consumer Reviews - Page 5

SENECA, SOUTH CAROLINA -- I have been going back and forth with the staff at the Lowe's in Seneca, SC since the end of March. I am still dealing with problems and the management including corporate are no help whatsoever.

They were running a special on custom ordered cabinets. Customer would receive a VISA card with a credit in the same amount your cabinetry came to. Due to their negligence with delay after delay I lost out on their special; losing $600.00. To date (May 21) cabinets were ordered wrong which delays the granite to be ordered, electrical to be done and plumbing installed. Now I have to wait another 4-6 weeks for the correct cabinets. Basically, the entire kitchen project at our house.

Other than one sales associate in the blinds/window coverings department, the department manager has no clue what they are doing. She doesn't know the products nor how to place an order. I spent over $2,000 on blinds and they are wrong. Another problem we are dealing with. Ordered several appliances and because one was on back order instead of waiting for the item, they cancelled my order altogether. Had to reorder the item and wait another 3 weeks. Another delay in the kitchen.

I don't know what is going on at the Lowe's Seneca, SC store but it is the worst customer service I have ever experienced. Not only are their employees not training properly to order the correct merchandise but their department managers and assistant store manager can care less. At one point I was told, "I am sorry but your order has been closed with us and if you have a problem you will need to contact the manufacturer." It's been delay after delay yet my Lowe's card sure did get charged a hefty $18,000 which I am making payments on!! I will never shop there again and if any of you are working with them on a remodel job make sure you invest in valium!!

My experience is very similar to the one posted by Barbara. The kitchen "designer" had no clue. Cabinets had to be re-ordered three times due to her mistakes, causing the work to be delayed about three months altogether and the end product was pieced together instead of designed (kitchen by reaction, not by design). Many mistakes were made that didn't have to be "lived with" if the designer had known what she was doing. Can't count the number of times she gave me wrong answers when she should have said she didn't know (and better yet, would find out).

When I finally realized she had no idea what she was doing, I quit working with her, but then I had to deal with all the fall-out, extra time for plumbers, electricians and other tradespeople to re-do work, time taken off over and over again from my own work to deal with the issues that arose.

The Lowe's cabinet installer himself, who bragged over and over again about how good he was, installed the upper cabinets 1/8 inch too high and my handyman who did the moulding had to move all the doors down (I paid him four hours extra for that). (The moulding was on premises and was given to the cabinet installer so that the cabinets would be installed in the correct place.)

Then, at the very end, all that we had to do was to install the dishwasher. The space the cabinet installer had left was 1/8 inch too narrow. The cabinet installer claimed we had moved a cabinet (!!!) and then the manager from Lowe's who came out when we complained loud enough said the door of the dishwasher was bent (!!!). REALLY??? The Lowe's manager belt-sanded our NEW cabinets down the little bit it took to get it installed. The irony is that there was a three-inch filler piece in-between two cabinets just to the right that could have been 2 7/8 inches so that we never would have had the problem.

I would never, ever, ever buy any major products or services from Lowe's. In fact, because of all the problems we bought all the appliances from Home Depot and had Home Depot do a major insulation project that we decided to do when we took out the ceiling of the kitchen and we had to remove all the old insulation. The granite came from another vendor entirely. We had planned to do it all with Lowe's -- so they lost about $20,000 in business because of the kitchen designer.

I could have even taken the problems with the cabinet installer if we hadn't already had so many problems with the others. Perhaps these kinds of problems could happen with any kitchen designer. I would ask serious, direct questions to the designer him/herself and find out how much experience and training they have. If you have any qualms at all, walk away. There is too much riding on the early design.

FLANDERS, NEW JERSEY -- Started remodel in Jan 2011 -- ran into issues in NJ needing permits/custom order patio door off kitchen which caused months of delays (not Lowe's fault). Shenandoah cabinets came poorly assembled -- ordered a bath vanity that the front was poorly glued and not straight, doors were installed crooked, stain was inconsistent (one door lighter and the other door noticeably darker). Lowe's installer did not install scribe molding on top cabinets leaving the cabinets looking unfinished, also was in a rush and job reflected mediocre install.

Install services department so far has been less than responsive here in North NJ. Would never buy Shenandoah cabinets again with the quality issues noted between staining, crooked doors and a vanity base that wasn't straight -- these were mid line Shenandoah cabinets and very disappointed across the board with Shenandoah, Lowe's and the subcontractor...

I recently purchased Shenandoah cabinets (made for Lowe's by American Woodmark). These cabinets are horrible. I have received several bad parts. The shelves were crooked (I had to place a cardboard spacer between the shelf and some pins) and the cutlery drawer did not move freely (upon further inspection, pieces of the drawer were cut to the wrong size, putting pressure on the wheels). Also many of the shelves are far too narrow. I would never buy these again. Lowe's refused to stand by their product. When I mentioned these problems to Lowe's, the only thing Shenandoah offered was a $100 credit. Horrible!

When I started the assembly of my Gladiator Garage Cabinet, I realized I had a missing panel. When I called Lowe's, the manager apologized and told me they would deliver a pre-assembled cabinet to meet my schedule. I felt this was fair considering the delivery and assembly agreement. I may write another review once the delivery is made.

OVIEDO, FLORIDA -- I haven't even received my cabinets yet and I'm very confident in the Oviedo, FL Lowe's staff. Both the manager and install manager stopped by and introduced themselves. ** was always courteous and patient as I came back several times to choose styles, colors and different options, and work with me until I finalized my kitchen design. My assigned installer ** called me immediately, discussed details with me and took charge to contact Lowe's back to ensure everything was coordinated. They even gave me tips in what to expect to make my renovation go smoothly. Hats off to a great crew at the Lowe's in Oviedo, FL and I look forward to my install!

1625 11TH AVE NW, WASHINGTON -- Lowe's Issaquah Wa store. About 6 weeks ago, we tried to make an appointment with the kitchen cabinet dept. Every time we called that dept. the phone just kept rang and rang. After 1 1/2 week, it took another dept head walked over to the kitchen cabinet dept to made me an appointment. So we got an appointment a few days later with this woman **. We spend more than an hour to draw up the pictures, lay out. With the counter top that we like, it's going to be at least $11,000 without installation. She said she will finalize the layout cabinets detail and call us back.

After a week with no phone call, we saw her in the store, she said she is still working on the project. Well, I cannot believe after 4 weeks now, not a phone call. I have never deal with a company just make you wait and not even a courtesy call, they just don't care. I don't know how can Lowe's run a major dept. like that. I need to find out how to contact the main office to complain. Total wasted of our time. WHAT A JOKE!! I think I waited long enough, time to shop somewhere else.

On several occasions, my husband and I wanted to purchase large items from Lowe's, such as kitchen cabinets, carpeting, tile, lumber, etc. In every case, the salesperson would begin to serve us courteously and helpfully. However, when another customer entered the department or if the phone rang, the salesperson would leave us to help the other person, claiming it would only take a minute--which it never did.

Recently, in the Hudson, Massachusetts store, the woman salesperson in flooring insisted on taking care of another customer whose order was actually almost the same as ours (2 rooms of carpeting) even after the customer told her she was not in a hurry and should continue to wait on us, since we had been there first and were in the middle of receiving the price estimate. Clearly, there is discrimination, however unintentional, against someone with a large order or someone who is closer to purchase. In other words, any new customer coming into the department gets priority.

On one occasion, the salesperson in flooring left us for a full 20 minutes to wait on someone else. When we complained to the store manager, he claimed to be very surprised, explaining this was not store policy. However, that cannot be true. When we were ordering cabinets 4 years ago in another Lowe's, we had made 3 separate appointments with the cabinet salesperson, yet we were continually; interrupted each time.

He confided to us that he would get into trouble with his supervisor if any customer was seen wandering around the department without being helped. So, he HAD to continually interrupt our meeting time. In the end, we did not buy the cabinets even though we loved them. In all of our Lowe's experiences, there was only one exception from a young man in the Hudson flooring department. Because of him, we may still buy the carpeting there when he is on duty. He never allowed himself to be distracted or take people out of turn. I wish the rules would allow me to write his name here and give him full credit..

OCALA, FLORIDA -- Ordered Cabinets 01/20/10 projected delivery March 2. Followed progress online from factory. Cabinets were made on projected day 02/23/10, completed 02/25/10 sent to delivery co. 02/26/10 delivered 03/02/10. I had a weeks notice before delivery. Cabinets were delivered and stacked the way the installer had asked for. Inspected same day by Lowe's people and installer, on 03/02/10. Rip out and install completed on 03/03/10. Other installers, plumber, and Micro hood, all completed on 03/04/10.

Yes, there were a couple of minor glitches, that Lowe's has already ordered and will be taken care of on the next couple of weeks. But I cannot believe that we had such a terrific experience. Who thinks all this can happen in a couple of days. It took me longer to empty out and refill my cabinets than it took to do the work. My hats off to, **, my salesman, **, the install coordinator, ** and his team the installer, **the Micro guy, done in 30 mins. and **my plumber, for the sink and d/w. What I thought may become be a hassle was hassle free. Thank you all, you know who you are.

I went to website for information. They requested my area code to better serve me. Then I saw no prices on the cabinets. I changed store locations to one slightly nearer that I knew to be in business for a long period of time and said I wanted to shop that store, but still no prices available unless I go cabinet by cabinet and enter my area code for each. Ridiculous.