Lowe's Windows & Doors Consumer Reviews - Page 4

ALBANY, GEORGIA -- I purchased Bali vertical blinds and didn't realize the valance was extra. I ordered the valances and got home to found out the hardware to install the valances was not included in the purchase. The salesperson failed to tell me that the hardware had to be ordered for the valances. What good is the product if you can't install it? I guess the sales persons are not trained to ask the right questions or don't know the product.

I have yet to get the hardware from them. Keep in mind when dealing with a sales persons at Lowe's that they may not know what they need to sell with the product to make it work. WARNING TO ALL. MAKE SURE THE SALESPERSON IS INFORMED TO SELL THE PRODUCT.

WASHINGTON, MISSOURI -- Two weeks ago I ordered an exterior door for my garage, I brought the original door with me in order to assure proper measurement for the hinges and dead bolt lock etc. I am not a professional by any means. Michael ** (store manager, which I did not know) assisted me and ensured the proper measurements were taken and sent to have the door made and cut properly. As things go, I was called, picked up the door, and in the process of putting on the door realized the top and bottom hinge were not cut out properly with the wrong measurements.

I witnessed Michael **'s original measuring and was sure the problem was not at his end. The dead bolt lock was also not cut in the correct spot, approx. 1/4" off. I called the store, talked to someone named Jim who insinuated, it was my fault that the door was cut wrong and that I should have made the hinge cuts and measurements myself. The next morning I took the door back to Lowe's with the original door, and went to customer service, told them I wanted to speak with the store manager. I was "hot" because of my conversation with "Jim."

Here comes Mike **, I told him of my problem, and he did not blame anyone for the mistake, he assisted me in getting both doors off my truck, and we went in and remeasured the doors. Mike said I could reorder the door with proper cuts and measurements and it would take 2 weeks again. To make a long story short, Mike made the cuts for me on the door I received. Mike also showed me how I could make the dead bolt lock work by cutting into the door frame. Mike later called me at my house and questioned how my progress went with hanging the door. Everything went great, Mike ** knows customer service and went out of his way to keep me a happy customer.

Things could have gone wrong, but I believe Mr. ** would have ensured I was kept satisfied with Lowe's service. "Jim" on the other hand was pointing fingers immediately and shifting blame to me and whoever cut the hinges. I can't express how satisfied and happy I was with the service of Michael **, Lowe's store manage, Washington, Mo.

COLUMBUS, OHIO -- Needed repairs for water damage around window and window replacement. Dealt with 3 people:

1. Sales
2. Evaluator of the problem who ordered replacement lumber and materials
3. The "replacer"

The third person seemed to be a replacer only and did nothing about the water damaged board supporting the window. Needless to say, much of the material I had paid for was not used. I was told I would be reimbursed for the material not used... that didn't happen either.

WINCHESTER, VIRGINIA -- On 7/13/13 I went to their store to pay for a measurement for a new door. I was contacted within two days for a measurement. They came out and measured and said they'd have the salesman contact me. No one called. I check all calls via caller ID before picking up due to 99.9% of all calls being telemarketers or calls outside my home area code. Home Depot cares and will get that job. And to think I was dumb enough to believe the comments on this site to give them another chance! If I could give them 0 stars I would but 1 is as low as I can go!

PHOENIX -- About a month ago I ordered a Screen Tight Meadow in Natural Wood Screen Door. The door was 30 dollars more than Home Depot but I ordered from Lowe's because the shipping claimed to be a week sooner. Needless to say the door did not arrive in time and when it finally did (10 days later than they claimed) the screen was ripped. So they offered to replace the screen, that was now 11 days ago and they tell me it "should" arrive sometime next week. Lesson learned - will NEVER shop at Lowe's again, their attitude is so lax concerning customer care. This store sucks!

SOUTH CHARLESTON, WEST VIRGINIA -- Very recently, I had been to Lowes about 3 times and all the 3 times, I had a discouraging experience there. I was shopping for small home improvement stuff. First time, I went to buy a screen door. As I didn't know much about them, I wanted to ask the staff there. There were 3 staff discussing among themselves. I waited for a while for them for their attention, but they seem to ignore. Then I spoke out 2/3 times, saying, "excuse me. Could you help...", but they seem to have not heard.

Finally when I asked rather loudly, one of them came to respond. I observed staff are unresponsive and unfriendly at Lowe's, South Charleston. I don't know about other Lowe's stores. But, I found people in other home improvement stores as very customer friendly, readily coming out to help. The second time, I wanted to buy some floor guides for sliding doors. Since I don't know where to find them, I went to ask one of the staff in an aisle. He right away told me, "No, We don't sell them." I was surprised, and when I came home and saw on the computer, they are very much there on the Lowe's website.

I also feel being a foreigner is one of the reason for the bad experiences. I certainly will avoid going there again, unless I can't get what I need at other stores.

PONCA CITY, OKLAHOMA -- I purchased a metal outside door for my garage (Small door). It was advertised as white and looked white in the store. But after the carpenter put it up against my white garage it is cream color or off white and really stands out. By right they should make this good. That is false advertising. I will have to spray paint the door to make it blend in. I shouldn't have to do that when it was supposed to be white to start with. The next time I go in there I am going to tell them about it.

FOUNTAIN, COLORADO -- I went to Lowe's to purchase a window mounted AC unit and was ready to spend about $500. I had a couple of questions that I wanted to ask but mostly wanted someone to help me get the 150 pound AC unit off the shelf. I went to the front to get some assistance since I didn't see anyone working. The young lady paged someone for me. I waited for about 10 minutes and decided to leave. I drove to the closest Home Depot and got a better deal and WAY BETTER customer service. My money goes to wherever the best customer service is and I will never step foot in a Lowe's again as long as there is a Home Depot around.

ALBANY, GEORGIA -- Last Sunday I went to a customer of mine to measure doors to be replaced. We left to go to Lowes (I recommended) to choose doors and storm doors. I showed them fiberglass doors for low maintenance and security storm doors. I spent two hours with them. I introduced them to the salesperson Jamie. They had to special order the doors to fit. I left while they did their business. They said they would call me when they get the doors. They called two days later and said the salesperson talked them to have them install the doors.

I think I will not take my customers to Lowe's to purchase materials for a long time. Hijacking customers is just poor business. I hope this is not the way Lowe's does business other places. Jamie enjoy the sale because you won't see anymore of my customers. Just practice do not steal!!!

ALBANY, GEORGIA -- I went to pick up a customer's storm door for install. The customer had prepaid for it two hours earlier. I got to the store to pick it up and the cashier paged the back to bring it up front. The person looking for it never acknowledge they got the message. In the meantime the cashier left for lunch and didn't tell anyone about me being there to pick up the door. Time passed for 30 minutes, so much for customer service. I went myself and found the door on a cart in the door department. It is a good thing I know something about the store.

I guess if my customer had gone to pick it up later they would have been there for hours. The so called person assigned to load the door just rolled it out the door. He had a problem rolling it to the back of my truck. I loaded it myself. I think Lowe's has a big problem with customer service. I guess I need to go across the street to Home Depot. I will recommend my customers to trade their next time. When I waste time for something that has been already paid for it makes me feel useless.