BRAMPTON -- Complaint about the overcharged money than estimated and taking too much time. As I went to Ford's service station on 2nd Dec.2008 because my car '96 mercury sable' has heating and air conditioning problem (couldn't work). Ford's service advisor estimated: 378 cd$ plus tax for the job after their mechanics investigated same in their service station. After few hours I got message from service advisor that estimated cost will be more because they has to installed one more part. Why this is not investigated before? So I paid extra money (total cd $402.37 + cd$141.25 = cd$543.62).
Now after doing this job, within 20 days again the car has a same problem. So I came to service station and ford's service station replaced the part but charged me the labor cost. Why service station charged money for the same job for the same technical problem (This is under warranty). As I talked to service advisor and manager john for the same job and agreed to replaced part without any cost (more than estimated) on an 6th Jan. 2008.
On 12th Jan.2008 service station charged me 168 cd$ money for the job. Why service station keep charging money for the same job? After Taking again the money, I got a phone call from service advisor ** and she told me that my car is ready. When I went to service station and checked my car and found the original problem is still there. I checked with their mechanic and he then accepted that problem is not fixed and it's not the problem with the part but the connection fitted into the part? That means it's not properly done the job.
Again they gave me appointment and I put my car in their service station and waste my time and again I got a phone call from ford's service advisor that car is fixed. I went there and checked with their manager ** and found that car is not fixed. Manager ** told me to come again. What is this? Why the problem is not fixed properly.
Now they are telling me that they need to put some more parts inside the car. Because after charging again 168 cd $ the car is not fixed and calling me on phone that car is ready but in actual it's not fixed. Ford's service station not supposed to charge money again and again. They gave me estimate and it is supposed to be fixed in that estimated cost. But they charged me again 168 CD$ and but after getting this money they didn't fixed the car and said I need to pay 450 CD$ more to fix the problem.
I request them to complete this job as soon as possible and return the money. (More than estimated.) Now at this point I paid them (543.62cd$ + 168.65cd$ = 732.27 cd$ + cd$124.3 = 836.57 cd$). I paid 836.57 CD$ but actual estimated cost from them is 378 CD$ as this is written by ford's service station on my invoice. They are wasting my lots of time and not ready to talk. Its looks like ignoring me. I am going to register the complaint to the Ministry of consumer and business services.
WESTLAND, MICHIGAN -- I bought a used Ford Escort SE(1999) from a dealership near my home in Michigan in late August 2005, less than one year ago, with 22,000 actual miles on it. Since then it's made sure to suck enough money out of me so that I could never afford to buy another car. Stated by the salesman ** the brakes were newer (at least over half their life left), the entire car had been inspected before sale, and the car had never been in any accidents.
Less than one week after I bought it the car started violently shaking at idle, from bad motor mounts; a defect that took two visits to their dealership fix. During the first fix the mechanic tried feeding me a bull line about the "engine is so powerful that it causes extra vibrations" (a 1999 Escort SE gets about 110 HP. I've been outrun by minivans. Powerful engine my **).
Also noted to the mechanics both times was a squealing noise from the brakes. The mechanics both told me that the brakes were new on and not in need of fixing; neither one even looked at them. Two weeks after the motor mounts were finally fixed (now September), the air conditioning stopped working. Took it in, was told the entire system had been looked over and the compressor was replaced. Again brought up the now rubbing brakes, was told there was nothing wrong with them.
October, check engine light comes on repeatedly at random. I pull over to check the engine and notice the entire harness for the headlights is cracked across the front. Headlights and front clip are now held on by less than two inches of plastic. I also notice what seems to be masking material for a paint job near the hinges of the hood. This car's front has been repainted... and replaced, though I was told it was not... dealership refuses to replace the cracked part, saying that under warranty or not it doesn't cover any "body damage".
Almost rear end a car for lack of brakes in late October. Jack up the car and remove the wheel; the pads and rotors have HEAVY damage. Rotors are warped and chipped to hell. I take it into the dealership to complain, they say that brake work is not in their warranty and that I must've done it. Mileage is approximately 24-26,000 miles at this time, and I mostly highway drive... mechanics have told me there is no way I caused that much damage to those short of hitting them with a hammer.
Took it in for first oil change at around 25,000 miles,air filter looked as if it had been dipped in sewage. My old Chevy Celebrity had had the same air filter since '03 and looked cleaner (2003-2005!) So much for inspections. Replaced. Periodically check engine sensor pings on and off. The dealership won't look at it even unless I pay them $100, and not all sensors are covered by their warranty. Could run me over $300 just for a sensor. Car also started sucking gas, gets about 20 mi to the gallon instead of 28-30 highway. No idea why.
April 2006, car starts vibrating all the time, makes ticking noises. Over a week it becomes deafening. Take it in, mechanic insists there's nothing wrong. I refuse to leave until they look at it. Inspection finds a cracked flywheel, replaced. May 2006, air conditioning goes AGAIN. It's only been used a good three times since the last repair! The dealership refuses to warranty their last work, saying that the wiring can corrode so it won't work.
Problem: wiring does not corrode that much in 8 months, meaning they put bad wiring back into my car during their "inspection". June, paint starts chipping. Everywhere. Big flakes. I noticed a bit around the doors earlier, but got concerned when chips the size of my thumbnail started falling off the car for no reason.
Went to complain to the managers of North Brothers Ford... the manager who inspected my car basically accused me of lying. He told me that "people put ideas into my head" and "there's nothing wrong with this car"... in short, they would give me 1500 in a trade for it...
I paid over 6 grand for the thing less than a year ago. I know 6 grand isn't a lot, but I'm a college student who's now stuck with an unreliable car that I really couldn't afford. I bought it because it was promised to last me longer than my past heaps. No one there offers help. I just keep getting lied to. Can't afford a lawyer for lemon lawsuit. Trying to sell the car to cut my losses... not working too good. Ford, you suck.
PINCONNING, MICHIGAN -- In 2001 my wife purchased a 1999 Ford Contour with only 17,000 miles at an authorized Ford dealership. During the time since we have owned the vehicle, we received NO information from Ford regarding problems with this particular model. Well, this summer the interior gremlins decided to become active! The dashboard warped to the point where it is almost touching the windshield, and the fan refused to blow at any speed beside "wind tunnel" high!
When we took it to a local repair garage, two mechanics there told us to take it to the Ford dealership since both problems had been recall items. So, off to the dealership we go, where a computer check on our vehicle gave us the wonderful news that no recalls or TSBs existed on our car. In fact, the dealership even told us that they wished that the dashboard warpage issue was a recall, since they knew of other 1998-1999 Contours with the same problem!!!
The conflicting information caused me to research the situation on the net from the "Contour Enthusiasts Group", "alldata.com", and "BlueOvalNews". Numerous Contour owners described the EXACT same problems and mentioned their cars being repaired at the dealerships for free. I even got the specific numbers concerning the repair procedures and photos of the corrected dashboard. With this information in hand, I again went back to the dealership, only to be given the same response. Well, I decided to contact Ford headquarters directly, since we all hear so much about their commitment to quality and customer satisfaction, right?
Well, I received the wonderful news that the repairs were done free of charge for a short time under what is called an "Owner Notification Program". This is a technical euphemistic loophole that allows manufacturers to not directly acknowledge defective parts while at the same time placing an arbitrary beginning and ending date upon how long they will be responsible for repairing their defective products! I was told that the notifications were no longer valid - even though I was NOT notified in the first place!!!!
So, after waiting two weeks for a decision on our problem, I was finally informed that Ford would GRACIOUSLY cover 30% of the cost on the dashboard repair since the car was no longer under warranty. This in spite of the fact that during the notification program there was NO cost and NO issue of miles or years in service required to receive the corrected parts and labor. I could understand this situation IF we had received notification and simply ignored it, but we received NO mailings about these two part defects. In fact, Ford changed the dashboard design on the Contour in 2000 because of the previous defective problem with warpage!
At least this situation helped me in another area. At the time I was debating between purchasing a new Mustang convertible or Chrysler Sebring convertible. After Ford's response, I can only say how much satisfaction I have from driving my Sebring! I also continue to inform fellow workers, friends, and family about Ford's treatment regarding this situation. I used to recommend Ford products regularly to them. Is this still the situation? I'll let you answer that rhetorical question for yourselves!
MICHIGAN -- I have a 2008 Mercury Grand Marquis. On 04/18/2013 I had a flat tire and had to put on the spare tire that Ford Motor Co. furnished with the car. It is a little smaller in diameter than the regular tires. When I got back on the road the car would only get 35 mph for about 7 miles then picked up and ran faster. The caution on the tire warns to not exceed 50 mph so I kept it around that.
As soon as I was back on the road the ABS light, the park brake light and the stability control light all came on. When I went to have it reset I was told that it had taken out the module that controls this. The cost to replace this is around $300.00. It is sorry of Ford Motor Co. to supply a spare tire that is going to cause this kind of trouble if you use it.
NEW YORK, NEW YORK -- I recently had to replace the brake power booster of on my 2010 Ford Fusion Se with 77,000 miles. Most of my driving is highway, so I am not doing a lot of stop and go. My mechanic who is a 21 year Ford mechanic said that the part should not have failed on such a new vehicle, and suggested that I contact Ford Motors. I have also spoken to several other mechanics and auto parts suppliers and the consensus is the same. I spoke with a representative at Ford and they refuse to address the issue. What should I do now. I am also having a problem with the fuel inlet light constantly going on and off. If causes the engine light to go on and off as well. I have done everything suggested. What next?
STERLING, VIRGINIA -- The drivers side distance mirror is tilted too far left and does not show the left side of the car, the blind spot. This is a definite safety issue. Wile driving on a double land highway and wanting to change lanes to the left, I used the mirror first, saw nothing in either distance or close up mirror. And turned my head to left. Turning your head to the left only allows you to see. Part of the left rear window. While merging, it turns out that was a car on my left drivers side, which was unseen. This mirror is a definite safety hazard and needs to be replaced by Ford. The right passenger mirror works fine, the way it's supposed to function.
OXNARD -- I took my car to Ford, they were supposed to repair my vehicle but still was not working so I had to take it to other dealer to tell me that the part the Ford replaced was damaged. So I took it to Ford and they changed the part, the car worked for 4 months and stopped again. I took to other dealer and the problem was the same part. Ford didn't want to replace the part again because they say that there is no warranty. Now I spent too much already in that car and the problem still continues. WHAT I CAN DO?
DURANT, IOWA -- Ron Alpen Ford told us the recall included our F-250. The straps broke. We had them replaced with new and paid out of pocket. Total bill $454.82. Now for over a year they have been giving us the run around saying no it was only the F-150 series and won't go to bat for us and turn this in. My question to you, does it matter if it's a F-150 or F-250, the same problem is involved. We could have been killed when they broke going down the road, but since we were not and we paid to have it fixed Ford can turn a blind eye to the problem.
If you look at our history for Ford vehicles you would see we have never caused a stink about anything. We have purchased three new Ford Explorers, two new Ford F-250's, a Mustang along the way, a Ford Ranger and you're willing to lose a good customer over a recall on defective fuel straps??? No idle threats here. We will be driving a new three quarter ton truck this year. This will decide if it's a Ford or not.
I leased a 2009 Ford Flex. Everything was fine and no late payments were made. In October 2009 I became totally disabled but still made my payments. In March of 2010 I called Ford Credit and asked for a three month payment deferral to be paid at the end of the lease. They informed me a two month extension was available but stated that to qualify for relief from April and may payments I would need to make a payment [go figure]. The cost of the extension would be an additional 221$, and they would put two payments on the end of the lease. Cost of two payments? 700$ .Cost of extension? 551$. They know how to get you when you're down.
I eventually fell two payments behind and the phone calls became incessant. Very much not the Ford your father owned. Finally in 2011 I started to get back on my feet. I sent them 800$ to cover that years apr-may payment. A month later I sent them 1400$ to cover June-July payments plus 166$ late fees plus 221$ extension fee. What they did against my request was made payments through September leaving late fees to accrue and non-payment of extension to damage my credit with them.
Now if I want to lease from them again in six months OR buy out in six months my interest rate with either will be prohibitive. I just got off the phone with Ford Credit and after about 1 hour and two different, no three different agents, the first one hung up. I was dragged around in a circle with them telling me what I should have done and me telling them that was what I was trying to do and them telling me IF I had done what I was trying to do we wouldn't have a problem.
Keep in mind the reason they paid two payments forward was to protect me from missing payments that were not due yet. Sept.2011 my statement declared no payment was due and currently there were no charges on my account. Now today my Oct. statement arrived with the payment plus 166$ in late fees and 221$ in ext fees.
What Ford Credit will do is once they realize you are a repeat lessor they will systematically manipulate your billing to damage your credit, incur late fees and have you believe it is your fault. Don't believe it. It's not you. At the end of my phone conversation I asked ** to stop talking about it, I had a solution. I would simply return my Ford Flex at term and not buy from Ford anymore. That won't be too difficult. By the way, my Lincoln was built in Mexico and most of my Flex was built in Canada.
Ford was able to QUICKLY bury media reports of a court case that they lost in 2001. The court disposition was that Ford was to reimburse current AND FORMER Ford owners, whose cars had DOCUMENTED repairs related to this problem. It was an ignition module, that failed when hot, and left NO diagnostic clue in the car's computer. That in itself was a free ticket to the dealers to clean out your wallet. I had one of these vehicles - a 1995 Ford. I had ALL records for failed repairs, etc., etc., etc. Total losses to me were almost $3,000, DOCUMENTED.
Ford played dumb, and one day I heard about the court case closing, and they lost. By the time I got home, Ford already had the story off of the National Public Radio website, which carries stories for at least until the next day. I had to go to the radio station to get the press release. Ford still played dumb, all the way to corporate offices. "What court case?" they said? I took my business-vehicle Ford to the dealer, left it, told them about the failed part, and the court case. I went to the Chevy dealer and bought a new Chevy. A week later, I picked up my Ford. The next day, it broke down.
I wrote Ford Motor Credit, and said to come get my Ford - no more payments for you, with breach of contract. 3 months later, they came to get it, and entered a INVOLUNTARY repossession on my credit record. If they had had a case, it WOULD have been VOLUNTARY repo, but that didn't matter to them. They had no case anyway, since they had LOST the court case!!! And they went through my dad to find me, even tho' I told them where to get it. They shouldn't have done that, because I then told my dad why his Ford-equipped motor home shut down when hot.
Wall Street said this might bring Ford to its' end. It was supposed to really hurt them. Fortunately for them, the web was in its' infancy, and 'viral' stuff didn't happen like it does now. Supposedly, you were to get $186 if you had any records for this problem (I have LOTS more). I don't know if that applied only to CA residents tho'. Supposedly, law firms in 5 other stated are (were) assembling the same case against Ford, pending a federal case. Google 'TFI Settlement'. Do you have any receipts for service on Ford vehicles???