MICHIGAN -- This started the middle of July 2016. I have called Ford consumer affairs dept. for the past five months with absolutely no help on getting the passenger side airbag replaced that "can cause death or serious injury if deployed". I have been getting the same runaround with the answer the chance of death is remote. My answer is "REALLY". So if it does happen then what? Can't sell the car, can't have a passenger.
Had a Honda CRV, same problem. 30 days from airbag recall notification airbag was replaced plus prior to airbag replacement was given a rental car at no charge for the 30 days. Was advised by Honda not to drive the CRV until airbag was replaced. I asked Ford customer service what happens if someone dies. Not much of an answer was given. Still waiting for airbag.
PHILADELPHIA, PENNSYLVANIA -- I leased a vehicle through Ford in 2005 - This would be my 2nd vehicle with Ford. I have excellent credit. NEVER paid late. They always received their $430.00 every month. Mind you the payment was $429. and some change. I decided this year not to renew my lease with Ford. My first reason - they send these letters, you know, come out of your lease early, they get you in the dealership and tacks the months that they claim they are paying off in your new lease. Well this is not helping me! Plus the fact their cars are just plain janes.
I decided to go with Hyundai and I must say I choose the Veracruz Limited fully loaded same price as my ford and guess what! A 2 year lease! I left my vehicle with Hyundai. I was told they could turn it in. I would get a lease bill at the end, which I did. In the mean time I owed for 3 payments. I had just paid 1 payment of $430.00 on the 22nd of Feb which was actually my normal payment. I got the new car on the 23rd and I made a payment to Ford on the 4 of March for the remainder which was like $1298.00. End of story.
In the mean time I went on their site and was locked out of my account, could not make any payments with them or see anything. Thank God I made the $1298 payment when I did before they locked my account. I set that up electronically with FORD and it was taken out of my bank account. I kept getting calls that they did not get the $1298.00 finally after the 3rd day. I had to call and was notified that they received my money.
Well guess what Ford decides to make changes to my credit to read Termination lease early and still had the balance of 1298 out there. Which to me look like I ended the lease and owes them $1298 (even though I paid this). This change to my credit was made on 3/5. I called them and they told me because I ended my lease 3 months early my lease was to end in July - they had to make the change.
OK when I got the lease in 2005 with Ford, I got that lease 6 months early, nothing happened to my credit. Could it be because I went from a FORD to a FORD or now because I went from a FORD to a HYUNDAI and someone got their tail in a spin! This even gets better. I got the review from the lease. This is where they go over your vehicle very good.
Now I was told turn in the vehicle, let them look it over and anything you owe you have 30 days to pay. I got the letter (mind you all this I can back up). The car was in normal wear and tear condition. Over mileage was 294.00 which this include 36 dollars and something cents in tax fees. I was told I had 30 days to pay. I received this letter on 3/14/08. I am not being called at home 3/11 by Ford about the 294 even though the letter clearly states 30 days to pay. I have paid these people faithfully for 3 years. 294.00 is not going to ruin my credit! But you can best believe this! THEY HAVE LOST ME FOR LIFE. I AM DONE WITH THEM!
Now I know why they will eventually go out of business. Now I know why Hyundai, Toyota, and even Kia does better than them. I am done with them! My concern is not about who sold more cars, however putting out a better product to me is a better in the long run, and as a consumer HOW I AM TREATED!!!! I always went with ford because a sister in law of mine was a big wig in Philly then in Detroit. That why I ended up leasing with them all the time.
My point is If you don't continue with them you lose out.. I paid every cent, terminated early, so what? I should have kept the vehicle the additional 3 months. It is called lease termination yes, but PAID IN FULL not lease termination owing 1298.00. That is my point!! I might as well parked the car in my driveway.
At least I thought I was doing the appropriate thing. It is not about having facts right. It is about the customer and treating the customer right so you can come back. Why I want to tack 3 or 2 months let alone 1 year worth of payments on to the next lease and pay them interest.. That don't make sense to me. I wanted to pay what I owed and be done. I appreciate the responses!
MESA (PHOENIX AREA), FLORIDA -- On March 7, 2007, I took my 1993 Ford Probe into the Berge Ford Service Department in Mesa, Arizona to have the leaking valve cover gaskets replaced, and to get my recently refurbished air conditioning system functioning again. The written estimate I received for this work was $608. On March 14, I picked up the car and the billed amount was for $2713.79 (more than the car is worth).
The Service Advisor had called me the day after I left the car to tell me that the A/C compressor needed replacing (it had already been replaced 20,000 miles ago when the system was converted to the newer R138 refrigerant from R12). He said the cost for a rebuilt compressor would be $540. In fact, without any further notice until I picked up the car one week later, I was charged $914 for this part plus another $148 for a new accumulator. (I had authorized the $688 additional quoted cost, but when I picked up the car I was stunned to find that the cost for the A/C work came to $1154.)
The Service Advisor had also recommended the replacement of the (expensive) spark plug wires, which he informed me were oil-soaked. I knew that the long internal plastic/ceramic spark plug connectors were impermeable to any such soaking and declined that part of the job.
The Service Advisor also used scare tactics to try to get me to authorize CV shaft replacement because of the loss of one CV joint grease boot (he said my wheel would fall off while driving). His quoted cost to replace both of these CV half-shafts was $1700. I declined, and had this exact replacement work done (with new shafts) at another shop (Network Alignment in Mesa) the following week for a total cost of $413. The Berge Ford service department wanted to charge me four times the cost that the other shop charged me for this work.
Included in my final bill was a water pump and drive belt replacement (which I had verbally authorized on the telephone). But the mechanic broke several parts when working on the engine -- including a listed vacuum selenoid pack which he reportedly replaced. But when I picked up the car the ABS (antilock braking system) warning light was lit-up on the dashboard -- which was not illuminated when I left the car with the dealer.
Because it was obvious that the mechanic did something to the ABS control system module while working near it in the engine compartment, I asked to have this fixed at no charge, was refused, and so asked speak with the Service Manager. Both the Service Manager and Advisor refused to even look into the problem that their mechanic caused unless I paid an additional fee to find the cause. I refused -- not wishing to repeat my earlier mistake of trusting these people. Now I am driving a car with a potentially serious safety flaw which this Ford dealer service department caused.
I have been a loyal Ford customer for more than 50 years, but never before have felt so blatantly cheated by greedy businessmen. As a consequence I have sworn to sell our two Fords (we also own a recent model Ford truck) and never again buy a Ford vehicle or patronize one of their dealers.
BUFFALO, MINNESOTA -- I am a loyal Ford man and so is my family. Lately my trucks have been worthless and Ford will not stand behind their workmanship. I bought 2 Black f 350 trucks in 2002. Right away I had paint peel on my drivers door on the Ext. cab. Ford painted it and told me that it was just that door and the rest of the truck would be fine.
After the warranty was up, my paint started peeling on the passenger door. Ford would not stand behind it so I got rid of the truck. My other 2002 Regular cab showed signs of peeling at 24,695 miles. The whole truck needed to be painted. Because I was past three years, they would not repair it. After fighting with them for a few months, they said they would paint it but I had to pay $700. What do you do? So they painted it and I paid them $700.
Now the truck has 50,000 miles and the tranny goes out. Ford still will not help me. So out of my pocket goes $3000. Now the oil pan has rusted out on my 7.3 diesel engine. I am past the 5 year 100,000 mile warranty. I asked the dealer if they would call and check with Ford to see if they would help. He said he knew that Ford wouldn't do anything so he wouldn't even bother calling them. They want $2100 to replace the oil pan. This is a joke. It is costing me a fortune to keep this thing running.
I have never had an oil pan rust out on anything in my life. I drive a 1987 ford ranger with everything original and it runs like a top. My dad has a 1986 F150 with all original equipment and it runs awesome to. Why can't they build this stuff better or stand behind the workmanship?
I leased a 2009 Ford Flex. Everything was fine and no late payments were made. In October 2009 I became totally disabled but still made my payments. In March of 2010 I called Ford Credit and asked for a three month payment deferral to be paid at the end of the lease. They informed me a two month extension was available but stated that to qualify for relief from April and may payments I would need to make a payment [go figure]. The cost of the extension would be an additional 221$, and they would put two payments on the end of the lease. Cost of two payments? 700$ .Cost of extension? 551$. They know how to get you when you're down.
I eventually fell two payments behind and the phone calls became incessant. Very much not the Ford your father owned. Finally in 2011 I started to get back on my feet. I sent them 800$ to cover that years apr-may payment. A month later I sent them 1400$ to cover June-July payments plus 166$ late fees plus 221$ extension fee. What they did against my request was made payments through September leaving late fees to accrue and non-payment of extension to damage my credit with them.
Now if I want to lease from them again in six months OR buy out in six months my interest rate with either will be prohibitive. I just got off the phone with Ford Credit and after about 1 hour and two different, no three different agents, the first one hung up. I was dragged around in a circle with them telling me what I should have done and me telling them that was what I was trying to do and them telling me IF I had done what I was trying to do we wouldn't have a problem.
Keep in mind the reason they paid two payments forward was to protect me from missing payments that were not due yet. Sept.2011 my statement declared no payment was due and currently there were no charges on my account. Now today my Oct. statement arrived with the payment plus 166$ in late fees and 221$ in ext fees.
What Ford Credit will do is once they realize you are a repeat lessor they will systematically manipulate your billing to damage your credit, incur late fees and have you believe it is your fault. Don't believe it. It's not you. At the end of my phone conversation I asked ** to stop talking about it, I had a solution. I would simply return my Ford Flex at term and not buy from Ford anymore. That won't be too difficult. By the way, my Lincoln was built in Mexico and most of my Flex was built in Canada.
Ford was able to QUICKLY bury media reports of a court case that they lost in 2001. The court disposition was that Ford was to reimburse current AND FORMER Ford owners, whose cars had DOCUMENTED repairs related to this problem. It was an ignition module, that failed when hot, and left NO diagnostic clue in the car's computer. That in itself was a free ticket to the dealers to clean out your wallet. I had one of these vehicles - a 1995 Ford. I had ALL records for failed repairs, etc., etc., etc. Total losses to me were almost $3,000, DOCUMENTED.
Ford played dumb, and one day I heard about the court case closing, and they lost. By the time I got home, Ford already had the story off of the National Public Radio website, which carries stories for at least until the next day. I had to go to the radio station to get the press release. Ford still played dumb, all the way to corporate offices. "What court case?" they said? I took my business-vehicle Ford to the dealer, left it, told them about the failed part, and the court case. I went to the Chevy dealer and bought a new Chevy. A week later, I picked up my Ford. The next day, it broke down.
I wrote Ford Motor Credit, and said to come get my Ford - no more payments for you, with breach of contract. 3 months later, they came to get it, and entered a INVOLUNTARY repossession on my credit record. If they had had a case, it WOULD have been VOLUNTARY repo, but that didn't matter to them. They had no case anyway, since they had LOST the court case!!! And they went through my dad to find me, even tho' I told them where to get it. They shouldn't have done that, because I then told my dad why his Ford-equipped motor home shut down when hot.
Wall Street said this might bring Ford to its' end. It was supposed to really hurt them. Fortunately for them, the web was in its' infancy, and 'viral' stuff didn't happen like it does now. Supposedly, you were to get $186 if you had any records for this problem (I have LOTS more). I don't know if that applied only to CA residents tho'. Supposedly, law firms in 5 other stated are (were) assembling the same case against Ford, pending a federal case. Google 'TFI Settlement'. Do you have any receipts for service on Ford vehicles???
I owe two ford explorer's. One is a 01' model and the other is a 05' model. Both have the 4.0 motors. Not two long ago the belt on the 05' started to make some squalling noise. So being a little knowledgeable about car's. I bought a new serpentine belt & replaced it. The new belt did quiet it some but did not get rid of the noise. So the next step was to call a friend of mine that works for ford (In the service dept.) and ask him what he thought. He told me that the Harmonic Balancer pulley was defective. He began to explain that the center of the pulley is made of plastic and the outer ring is metal.
Over time the metal separates from the plastic and the serpentine belt would slip down on to the plastic part of the pulley and the metal ring slides back closer to the motor. So I asked sense this is a defective product ford would fix it at no cost to me. NO was the response. So my next question was how much is it going to cost. 550.00 dollars. So then I told him I would have to wait to get it fixed b/c I do not have that kind of money. He then told me not to drive it until it was fixed b/c they had a ford ranger with the same type of motor and that the pulley came off and went through the radiator, & it cost him over 1300.00 dollars to fix it.
So I paid, but not before I called ford to ask them about the problem with all of the 4.0 motor's. They said it was the first that they had heard about the problem,& they were not responsible. So then I called six different dealership in the area and asked them if they have been fixing any problems like mine. Every one of them said that they were fixing at least two a week and that it was all of the 4.0L. That sounds like it should be a recall to me. What do you think. I hope this will help some people decide not to buy a FORD.
Ever since I can remember my Dad has had a Ford. Growing up it was always Mustangs, and Power strokes in my family.. As a matter of fact my first truck was a hand me down '97 Powerstroke, and I absolutely loved it. A few years ago my Dad started saving money to buy a new Ford truck. It took several years, but he finally saved up enough money to get the truck he wanted.
He bought a 2008 Ford F-450 for around 60K. Needless to say he was very happy that he had finally achieved his goal of buying the new truck of his dreams. That was fairly short lived when he found out that it gets about 10 miles to the gallon highway, and around 6 MPG while pulling a trailer.
Also, while pulling an empty trailer on a two hour highway drive a horrible sound started coming from the transmission housing area, then a over heating warning came up on the screen. When returning with a loaded trailer we went 50 MPH all the way home out of fear that the thing was about to blow up!!!! The next hit was the electrical problems.. At 25,000 miles one of the blinkers went out, then it started beeping every time you hit the brakes because "Trailer Brake Fault" when we weren't even pulling a trailer!!!
All of this has happened in the last two months with 27,000 miles on the truck. It has become a weekly chore to take the truck to the local Ford shop, and try to get them to fix the problems. When I took the truck in for the Transmission noise the guy at the Ford shop told me "Oh, yeah these 450's have a lot of gear noise.. That's normal, when they get hot" and they did not fix anything!!! The 20 plus years that my Father has been loyal, and bragging about Ford have now come to an end because of the overall disappointment with the vehicle, and the service that Ford has provided.
I have a 2006 F550 Diesel w/ 26K miles and 5 months out of warranty. Brought it to dealer and was told the fuel tank was delaminating from the diesel we were using. Needs new pump, fuel lines, injectors blown out and cleaned..$2500. We have been using the same 2 stations for 10 years and have 2 other, older Ford trucks and no problems. This truck is only 3 years old.
I called Ford and they said they knew of it happening on trucks and blame it on the fueling stations. (Like we all fuel up at the same place) But it was up to the dealer to credit or not credit the repair. Very rude people on the phone at complaint department. When I asked to speak to a supervisor I was told, "This is as far as you will get on this call." Ford Motor Corp will do nothing. My dealer took off $800 for the $2500 repair, but it is not his fault. His dealership did not build the trucks. I was told that it has been happening so much that if he was to fix everyone at no charge he would be out of business. This is clearly a defect and safety issue and FORD will not acknowledge it.
I was driving at 40mph w/ a trailer when my truck bogged and died and would not start. There was no shoulder to pull over on. I had to get another truck to move trailer then to move truck. Traffic was backed up for a mile. It is a Safety issue and everyone needs to contact the NHTSA (National Highway Traffic Safety Administration) http://www.nhtsa/. dot.gov/ and call up to file a complaint. The phone # is (888) 327-4236. These are the people who would make Ford recall the tanks due to a safety problem.
ST PAUL, MINNESOTA -- I should have known better than to buy another one of your wretched vehicles! I was burnt on the previous bucket of bolts (2001 Ford Explorer) you turned out of the assembly line and dared to call a vehicle. I thought maybe I would give you another chance. So I replaced it with another one of your products called the ford free star. I actually bought this car off of a Nissan Dealership. I was just over the my previous ford inflicted injury (Transmission failure ie $2300) when the dealer showed me my new 2004 Ford Freestar. I of course bought it reluctantly anticipating catastrophic failure! When It didn't actually come I was quite surprised.
It has actually held up well so far. I thought maybe this is the one! That is until I washed it and found that the paint on my roof is peeling away from the top. I plan on calling Ford to see what they can do about this. But from reading hundreds of other posts it does not sound promising. I'd like to think that may be with some of the bail out money that you will receive, you will bail out your poor quality Craftsmanship and fix my roof.
It is problems with your craftsmanship (mainly poorly made transmissions) and cars that do not live up to there EPA estimated mileage (my Freestar is getting 16-20 not 22-24) that is going to bankrupt you people if you do not do something about it. If you bother to read other peoples reviews on your vehicles you will find thousands of disappointed consumers. So please, for the sake of the economy and the American auto maker, take this serious. Otherwise call your vehicle what they should really be called... Take mine for example, I call it the ford 3 stars, Meaning it got three out of ten stars.