Ford Doesn't Care About Customers
I recently (November 2010) leased a 2011 Ford Edge. Even before I left the Ford dealership in Englewood, NJ, there were problems with the car. The manager was unable to sync my phone to my car. I was told I would be able to "figure it out at home". Since then, not a week has gone by where I haven't had problems with the MyTouch Sync system. After 3 repair attempts, and being informed that the dealer took no responsbility once the car was leased, I contacted Ford under the NJ lemon law and they attempted their 4th and final repair. Within 1 week, the original problem was still occurring. Finally after over a week and 3 calls, I was able to get someone from the Ford "legal department" on the phone. With no excuse as to why he didn't call me back, he blankly replied that Ford would not be honoring my rights under the NJ lemon law. I have now had to circle back to Ford customer service in hopes of finding someone who cares.
My original concern was a faulty car for which I wanted a replacement. Based on my experience with Ford, I now consider them to all be crooks and want nothing more than to get out of my current lease. If the American auto industry wants to know why its sales are in the toilet, they should look no further than their own customer service!