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Ford Motor Edge

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2011 FORD EDGE AWD
Posted by on
DETROIT, MICHIGAN -- My 2011 Ford Edge has their new Sync and Navigation.
Sync is just a joke. Try and make a simple phone call and the Sync lady asks so many questions, it is faster to pull over to the side of the road and make the call. The Navigation system is a joke also. It can't even find my house and when I do get it to accept a navigation to another address, it asks me to turn back or go in the opposite direction of the destination. It is so much faster to print the directions on Google Maps.
Ford should have gone with Tom Tom. It cost me less than $200 and it much much much more accurate.
     
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Alain on 2011-08-21:
Like any new system, this one looks like it has problems and the public is being used to find them so they can be fixed. That's why I avoid using new (or 'improved' features) on some products, particularly automobiles. Thanks for warning buyers that this is a flawed system. I hope you told Ford about these problems.
Anonymous on 2011-08-21:
I'm a much bigger fan of Garmin.
Anonymous on 2011-08-21:
I'm not familiar with Fords Sync and Navigation, but I feel your pain. My previous Toyota had voice activation and navigation. Voice was right half of the time and the navigation enjoyed trying to take me 20 minutes out of the way. The best system I had both voice and navigation was in my 2005 Honda Accord. LOVED it!
KevinTX on 2012-08-15:
Mine in my 2010 works wonderfully. Perhaps there is a little bit of user error? I know with my home address and a borrowed Honda Van with NAV, it can NOT find my home (in the country)... but the 2010 Ford SYNC has no problem. I know sometimes with mine, phone verbal commands given to call a certain person get confused due to names sounded TOO familiar.. perhaps you could try to speak more clearly? It's too bad you paid for the NAV in your 2011.. went for all the bells and whistles and all you got was frustrated :) Sorry.
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Ford Doesn't Care About Customers
Posted by on
I recently (November 2010) leased a 2011 Ford Edge. Even before I left the Ford dealership in Englewood, NJ, there were problems with the car. The manager was unable to sync my phone to my car. I was told I would be able to "figure it out at home". Since then, not a week has gone by where I haven't had problems with the MyTouch Sync system. After 3 repair attempts, and being informed that the dealer took no responsbility once the car was leased, I contacted Ford under the NJ lemon law and they attempted their 4th and final repair. Within 1 week, the original problem was still occurring. Finally after over a week and 3 calls, I was able to get someone from the Ford "legal department" on the phone. With no excuse as to why he didn't call me back, he blankly replied that Ford would not be honoring my rights under the NJ lemon law. I have now had to circle back to Ford customer service in hopes of finding someone who cares.

My original concern was a faulty car for which I wanted a replacement. Based on my experience with Ford, I now consider them to all be crooks and want nothing more than to get out of my current lease. If the American auto industry wants to know why its sales are in the toilet, they should look no further than their own customer service!
     
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Anonymous on 2011-04-21:
Shouldn't it be under warranty? Not to sound rude, but did you have anyone else try to help you sync your phone or their phone? What other problems are you having?
SteveWiginowski on 2011-04-21:
What is the issue that occurs with the syncing? Is it that it may occasionally drop out while you are on the phone? I have that with my bluetooth in my car (Nissan). It's not an issue with the car or phone, but more of an issue with the signals around the car. There are certain spots that when I drive through, the phone will stay on but the bluetooth will cut out.
Anonymous on 2011-04-21:
I wouldn't agree that your car is a lemon. The bluetooth sync is an accessory and doesn't affect the functioning of the car. I am surprised that they are leaving you hanging with it though. They should fix or replace it. That must be a nuisance in NJ where you can't use a handheld cell.
momsey on 2011-04-21:
I can't imagine that the Sync system not working properly would cause the brand new car to be considered a lemon. Are there other problems?

What kind of phone do you have? What steps have you taken to get the system to work? I have an Escape and we have the Sync system, so I might be able to help you figure out what's going on (even though the salesman should have helped you get it set up.)
Whiteduck on 2011-04-21:
Most lemon laws require the car to not be functional as a car. This one doesn't meet that criteria in any sense of the word. My Honda won't read my garage door opener so I can use the one in the dash, but no one's going to call it a lemon because of it.

I would be incredibly irritated about the "it's leased so not the dealer's problem anymore" scenario though...
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2008 Ford Edge Warranty
Posted by on
PIKEVILLE, KENTUCKY -- I bought a 2008 Ford Edge from a local dealership in Dec. 2008. I bought a Ford because I always had Fords and I thought Ford stood for good quality and Service. On August 6,2009 the air conditioning quit working. So I took it in to the dealership that I bought the vehicle from to have it service. The service department call us they said the air conditioning quit working due to leaves going through a filter on the vehicle and blocking air flow. The filter was not damaged in any way and came from the factory designed that way. I was then told that warranty would not cover this and I would have to pay 765.00. So I call Ford Motor Consumer complaints and was told then that warranty does not cover outside sources. What I can't believe is I did not put the leaves there and no one can tell me how the leaves got there but it was not their problem.

Now the way I see it is there is a design flaw in the filter and if it does not get fixed then I will be out 765.00 every time this happens because Ford does not see this as a problem. I might be one person but I am a consumer. I was a consumer that once bought Fords vehicles. My family and Friends also are consumers, Ford needs to remember that.

Ford needs to stand behind their product like they advertise. Instead of having the mentality of I got your money what are you going to do about it.
     
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Anonymous on 2009-08-13:
It seems like warranties don't mean anything these days.
dan gordon on 2009-08-13:
talk to an a/c repair shop vs a car dealer mechanic. Get another opinion.
goduke on 2009-08-14:
Apparently Ford is taking the position that it's your fault for living somewhere where there are leaves. Perhaps you should investigate moving to Phoenix.

My experience with Ford over the past few years is that they are all about getting to you to buy that one car, but aren't really invested in getting you loyal so that you'll buy another Ford in 5 - 6 years when it's replacement time. Maybe they don't plan to be around then.
madconsumer on 2009-08-14:
leaves are not covered under warranty.

ford trucks rock!!
Maria on 2013-07-19:
The 2008 Edge has the worst air conditioner. I get cold air but the air flow is very weak. I can set the fan to 4 and hardly any air comes out. I complained about this and was told it was a design flaw. No suggestions on what to do or check. Before I buy another car I will definitely check the air conditioner.
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Disappointing Service from Ford Kinsel Motors (Beaumont)
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BEAUMONT, TEXAS -- I purchased a Ford Ranger (2002) Ranger Edge in 2002 and last December had it towed into Kinsel Ford in Beaumont. Although the main reason for having it taken in was that it would not start I asked the Service Manager to checkout the airbag safety light which intermittently flashes on and off and had been doing so for about 3/4 months.

I collected the car the next day and was told that diagnostics had revealed that there was a problem in the wire harness under the passenger seat causing the flashing, which had been corrected.
(The truck started up first time when they checked it)
I paid $90.00 for this diagnostic.

As soon as I started the truck however the light appeared again. I pointed this out to the Service Manager who, after checking computer records, advised me that this problem was the subject of Service Bulletin #B1883 and even gave me a copy of it explaining that it was a common problem in this model built at this time.
He advised me to call the Ford 1-800 number to see if they would cover the cost of an additional fix as described in the Service Bulletin.
(I am not saying that the Service Manager guaranteed it would be paid for!)

On contacting the Ford 1-800 number the following day they assured me they would get back to me.
A month went by and they never returned my call so I called again and am now told that I have to pay for another diagnostic check to see what the problem is!
I know what the problem is - it's Service Bulletin #B1883!!!
I am very disappointed in Ford that they are now asking me to pay again for another diagnostic check and especially as apparently this in a known fault in this vehicle.
I would have thought that in the furtherance of good customer relations such "fixes" would be simple and a 'slam dunk' - apparently I was wrong.
     
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tander on 2005-01-29:
They want more money out of you first, why can't you use the 1st diagnosis?
Pete O on 2014-07-25:
My Dad and I have bought Ford's for years. Not any more, it seems all we do is replace Wheel Bearing on my Explorers and now on my Edge. I think Jeep will be my next purchase!
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