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Ford Motor Taurus


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Failure to Fix Under Warranty
Posted by Rick100 on 12/15/2005
TEXAS -- Bought 2004 Ford Taurus SES in January 2005 with 2,200 miles and paid for the "Extended Warranty". In May of 2005 brought the car for repair complaining that the engine sputters and the air-conditioning won't work. It is now 12/15/05 and despite bringing the car in five times for service on the same problem it is still not fixed. Two maintenance visits ago we had to tow the car in because it stalled on the highway. Ford updated the on board computer, installed a new electrical harness, a new alternator, put 2,500 miles on my car while it was in the shop and still has not fixed a thing. The car has been in the shop about 3 months of my owner ship. I requested a replacement of my car and they responded by offering to buy it from me for half its value!!

The last time the car was in the shop they returned it after two days saying they couldn't find anything wrong with it. Three hours after it was returned I brought it back in with the same problem and even showed it to the service rep who agreed to document it as a witness.

According to the Ford rep that was in charge of trying to buy back my car, you should beware of buying any Taurus. He said no one comes in looking for a Taurus anymore that’s why we can't give you very much for it. I have called numerous times to the Ford 800 number with complaints with nothing more than lip service. If I would have bought my car new then the Texas Lemon Law would have applied and Ford would not be able to jerk me around like this.



     
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Don't buy a Taurus X
Posted by Grenhorn on 08/25/2009
We bought the 2008 Taurus X in 12/08. Unfortunately at 10,000 miles the transmission went out. Right after all the gauges went out. 2 weeks later it intermittantly stalls in drive. The dealership decided to put a "push button" diagnostic system in since they could not find the problem. Unfortunately they did not hook up right. They have now gave it back to me with another "push button" and told me to try again. This is after they used my whole tank of gas to tell me they could not find the problem. They DO NOT back up their warranty work. They now won't return our calls. Customer care solutions or the dealership. Shameful
     
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Posted by lessthanzero on 2009-08-25:
Would this fall under the "Lemon Law" in your State?
Posted by clutzycook on 2009-08-25:
Might be a little late for that. They bought it nearly a year ago and it's got some miles on it (not enough to have these type of problems). But, if it's technically still under warranty, it might still qualify, or they might be able to get them for breach of contract? I don't know, I'm not a lawyer :).
Posted by goduke on 2009-08-26:
You might want to call the customer service for ford at 800-392-3673. Fords are notorious for dropping transmissions while still under warranty (mine did). While the CS folks aren't overwhelmingly helpful, they can put some pressure on the dealership to get to the bottom of the issue.
Posted by Anonymous on 2009-08-26:
This review could have been written in 1990. Same problem after all these years.
Posted by PepperElf on 2009-08-26:
yeah my old ford taurus (99) the transmission went too
it was covered by the warranty though

check out consumer reports before you buy a car
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Did You Know????
Posted by Grammie Mac on 07/28/2009
Was anyone aware that a Ford Taurus X has something called "false park". My husband and I have a 2008 with 8,000 miles and according to the dealer our vehicle may have been in false park when I was able to get out with it running, walk behind it and open the hatch, walk back into our home, pick up a gift, carry it back into the garage, and have the vehicle engage and back out of the garage. The vehicle sat in the garage for over 45 seconds before engaging. Fortunately only the vehicle was damaged and no one in our family. Think twice before you buy this vehicle and check other Fords to see if they claim this same rubbish.
     
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Posted by Soaring Consumer on 2009-07-28:
False park? That is not a feature, but a nickname for a problem related to a defective transmission.

Here is more information:
http://www.usautoinjurylaw.com/cases/defects/transmission/false-park.htm

There is also a link to join a class action suit on that page.
Posted by PepperElf on 2009-07-28:
or maybe it was left in neutral?

i'd suggest putting the parking break on if you think that happened
Posted by Starlord on 2009-07-28:
Fords are known for jumping out of park and into reverse, and it is far more than just Taurus. On an episode of COPS, they had a car in Las Vegas running around in circles. Guess what? It was a Ford, a T-Bird, I believe. I was a deputy in Arizona and we had a girl who left her Ford idling while she ran back into her house for her school books. The car jumped out of park into reverse and folded the open door back along the fender. Look at any report of a car jumping out of park and into reverse, and I'd say 99.5 of them will be on Ford cars.
Posted by Eloise on 2009-07-28:
You should never leave a car running without an adult present. Kids can crawl in and take the car for what could be a very dangerous ride.
Posted by MRM on 2009-07-28:
And now I know!
Posted by goduke on 2009-07-28:
Ford seems to just have transmissions issues. They work when you don't want them to, they don't work when you should. And then they wonder why no one buys one.
Posted by jktshff1 on 2009-07-28:
Turn off key, put in park, set emergency brake, how hard it that??? this has stupid written all over it, no matter what the problem with the vehicle. No common sense, that's the problem.
Posted by Soaring Consumer on 2009-07-29:
Even if the OP had not engaged the emergency brake, nobody would have had an expectation that their car would do this in the first place. Many people who don't plan to stay long wouldn't think about turning off the car. Plus, cars these days are powerful enough to move by themselves in gear even with the emergency brake on. I doubt in this case or any similar case that it would have made a real difference.

Even though it may have been a poor decision on her behalf not to turn off the motor, what happened was a result of a mechanical defect with the vehicle, which Ford is responsible for.
Posted by jktshff1 on 2009-07-29:
soaring, we disagree seldom, but if in proper working condition, an emergency brake will hold the car in drive. An idling engine, typically @ 1000rmp, no matter how many horsepower, will not move it with the brake engaged. Part of the vehicle inspection in my town is a test of the emergency brake, you put it on, put it in drive and give it some gas. If it moves you fail.
That is not a poor decision, it is irresponsible on the op's part not to turn it off, be sure it is in park and take the key.
Mechanical defect, apparently so, and should be addressed by the manufacturer, but that simple action would have prevented the problem. I never get out of the car without the key. Heck, too many people waiting around to take it.
Posted by madconsumer on 2009-07-29:
best answer jkt!!
Posted by WOWreally! on 2009-07-29:
Well said jkt well said. fords are indeed notorious for this. lol remember when they would just burst into flames sitting in your drive way.
http://www.avvo.com/legal-answers/our-ford-f150-burst-into-flames-because-of-a-recal-47799.html
I mess you not.
Posted by Soaring Consumer on 2009-07-30:
Well said JKT, but even though it was the OP's irresponsible action, Ford is still the party at fault.
Posted by jktshff1 on 2009-07-30:
back at ya Soaring.
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Ford web site wrong
Posted by Ggy22000 on 12/03/2007
SUNRISE, FLORIDA -- Purchases 2008 Ford Taurus X Eddie Bauer FWD from dealers lot in November 2007. Per Ford web site standard interior feature of Eddie Bauer model is the Sync Voice Activated Sys. However the one I bought did not have this standard item. Even the dealer thought the car had the feature. It appears Ford is not telling the whole truth on the Web site. 2008 Taurus X Eddie Bauer built after 10/01/07 have the item as standard equip. The one built before do not. All Ford had to do was note that item on their web site.

Spoke to Ford Consumer Rep. and was told TUFF. If Ford is not honest in its web site who knows what else they are not telling the consumer about their products. DO NOT BUY A FORD.
     
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Posted by Aerocave on 2007-12-03:
Most manufactures use the disclaimer "...subject to change" in vehicle line brochures and websites--in fact most literature are printed pre-production My guess is that they removed this as standard equipment beginning with models produced after a certain date. I can appreciate your frustration, but I doubt the manufacturer will be helpful on this one.
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