Ford Motor Transmission

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Transmission Failure
By -

Ford’s Silence Speaks Volumes

How long should a consumer reasonably
expect to get a response from a
good corporate citizen when one writes
a registered letter to their customer
service department? Any response? Even
just a brief sentence to acknowledge
the receipt of that letter and that
they're looking into it? Well if that
corperation is Ford of Canada, the best
response seems to be no response.
It's been over a month now since I
wrote them a letter outlining some
serious concerns and thank goodness I'm
not holding my breath waiting for them
to get back to me. It’s an old and
tired game that you’d think companies
like Ford wouldn’t play anymore, but
they do, and their silence speaks
volumes.
I’m a 71 year old pensioner who takes
impeccable care of his 2000 Windstar
van.
I put less than 18,000 kms a year of
light duty driving on it. I did
everything by the book.
On May 11th while leaving my driveway
the transmission of my vehicle suffered
a catastrophic failure. I initially
called Ford and no one got back to me.
Then I sent a registered letter to
their Customer Relationship Centre...
Still nothing.
Shouldn’t it behoove a company like
Ford to at least create a file or
incident report documenting the receipt
of a registered letter? Just what are
their protocols in such matters?
Also, how would such a flagrant
disregard for a consumer's concerns be
viewed in a small claims court?
Interesting how companies can spend all
sorts of money to "reach us" but when
it come to "reaching them" it's another
story.

I live in hope.

Klaus Steinbach

Etobicoke, Canada

(Please find a copy of the registered letter I sent Ford of Canada on May 17th below.)
[Please note that the last line about not wanting to "cause Ford of Canada any undue stress or adverse publicity" ceratinly applied over a month
ago when I wrote it. Now, is a different story.]

Ford Customer Relationship Centre
The Canadian Road
PO Box 2000
Oakville, ON. L6J 5E4

Klaus Steinbach
[address withheld]
Etobicoke, ON.
Canada
May 17th, 2004
Vehicle: 2000 Ford Windstar
VIN: 2FMDA5346YBA76838
Odometer Reading: 80,818 kms
Incident: Complete Transmission Failure

I am writing to inform you of a serious incident that occurred with my 2000 Ford Windstar on May the 11th, 2004.
An incident that came spontaneously and
without warning immediately after backing out of my driveway.

First off, let me preface this by
giving you some information about the
vehicle and my driving habits.
I purchased the 2000 Ford Windstar new
from Cruickshank Motors in November 1999.
This vehicle was leased for 3 years after which I decided to purchase it.
I did this because as the sole owner of
the automobile I knew its history.
I have always meticulously adhered to
Ford’s own prescribed maintenance
schedule as outlined in the vehicle’s
service manual. This automobile wasn’t
just transportation, it was an
investment.
The type of driving I do could easily
be described as average to light duty.
I drive approximately 18,000 kms or less a year. I have never placed any
undue mechanical stresses on this
vehicle nor was there ever any
indication that it was operating
marginally or under some strained
condition that would result in the
failure I experienced on May 11th.
After having backed out of my driveway
I placed the car into drive and then
pressed the accelerator. The car
briefly moved forward and then I heard
a very distinct "thunk" after which the
vehicle ceased moving completely.
I had to put the car into neutral and
push it to the side of the road. With
assistance I eventually got it back
into my driveway and made arrangements
to have the vehicle towed to my
mechanic the following morning.
The prognosis the next day wasn’t good.
Much to my surprise the transmission in
my vehicle had experienced a total
failure and at only 80,818 kms
(just under 50,000 miles).
It is an accepted fact that parts do
eventually wear out. However, I think
you’d agree that the complete and utter
failure of an automatic transmission in
a car that has been impeccably
maintained, driven less than 18,000 kms
a year under optimum driving conditions
and with only a total of 80,818 kms on
the odometer does not fall within the
realm of acceptable industry standards
or "normal structural parameters".
One could have course suggest that I am
somehow misleading you with my
automotive practices. That I have
perhaps driven my vehicle in an abusive
manner putting undue stress on the
engine. Well I can assure you that I
have been driving my vehicle like
the 71 year old pensioner that I am.
If anything, I have been overly
protective and devoted to the care and
maintenance of my car.
So what about the cause? If
not "normal" perhaps something
"abnormal"?
Could there have been something
inherently wrong with the structural
integrity of my Ford Windstar’s
transmission?
Based on many of Ford’s own internal
TSB’s outlining a number of
transmission fixes for the AXOD-E/ AX4S
powertrain, well documented reports of
anomalies from many customers and
various studies by numerous consumer
advocacy groups it would appear
that I am not the only individual who
has experienced these problems.
(I can provide you with the documented
TSB’s and a number of independent,
corroborating incident reports similar
to my own.)
In so far as not having an extended
warranty; it has already been ruled
that the absence of one does not
exculpate or absolve Ford from
liability in the unreasonably
premature failure of a major vehicle
component (based on normal, acceptable
industry standards) with regard to
federal and provincial consumer
protection statues.
Canadian jurisprudence has already
borne this out (see Quebec Small Claims
Court,
Hull Division, No: 550-32-008335-009).
My intention with this letter is not to
cause Ford of Canada any undue stress
or adverse publicity but to resolve
this issue in a prompt and timely
manner that is mutually agreeable to
both of us.
I thank you for your time and look
forward to your response.

Sincerely,

Klaus Steinbach


     
Replies
Defective transmission
By -

VALLEJO, CALIFORNIA -- I bought a 2004 F150,crewcab, auto,2wheeldrive,26,000mi. at a Vallejo, Calif dealership. The dealership is no longer in existense. I financed with Ford Credit. I put $4,000.00 down and financed $20,000.00. I had the extended warranty. My payments are $374.51 per month. I am in my last six months of payments. In December of 2011 while returning from Costco my transmission started to slip. I took the car to my trusted mechanic and he said the transmission was expired. I called Ford and talked to a representative and she acknowedged my extended warranty. She asked how many miles I had on the truck? I stated 80,000mi. She said sorry the warranty was up at 75,000mi. I sent a registered letter to the head of Ford stating my situation. I got a response in record breaking time from a Ford lackey. Sorry. Nothing we can do!

     
Replies
Cost of transmission replacement
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I had to have my transmission in my 2005 Ford Freestyle replaced. Because it was a shiftless transmission it cost with tax $7300. to replace! I only have 60500. miles on it! No transmission is worth that.

People should know this so they don't buy this car.

     
Replies
Ford transmission failure
By -

FALLBROOK, CALIFORNIA -- We purchased a Fleetwood Southwind motorhome in 2005 that has a Ford chassis. The Ford transmission on this motorhome went out and we had it towed to a Ford dealership for evaluation as to why this transmission failed only after 7,000 miles. We were given a list of possible problems, none that made sense. Although, the representative admitted that perhaps that the transmission was faulty, but that was the best that they could do. Their warranty is only for three years or 36k miles which ever is first. To replace the transmission is $4,750.00. After many phone calls to Ford CS they would only agree to a $1,000 deduction on an rebuilt transmission with a three year warranty. And, our loss is in buying something with a Ford product.

     
Replies
transmission problems
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SINKING SPRING, PENNSYLVANIA -- We purchased a Ford Windstar in Dec 2002 because I was starting a small business out of my house and needed the cargo capacity. It had about 30,000 miles on it already. In summer of 2004 I had to have the entire rack and pinion steering replaced at a cost of $800. (By the Ford dealer). I've never had that problem with any other car we've owned, mostly GM vehicles.
Then on Dec 28 we were driving back from Philidelphia. We stopped for a red light on the highway, and the van refused to move forward. The motor was running but the transmission would not work. We were stuck. We had it towed to our Ford dealer and told him we didn't think the van should have this kind of problem with only 54,000 miles on it. The next day we found this site on the internet and found out that Ford has had transmissions problems for years and did nothing to improve them. Hundreds of people have had to replace transmissions in newer models with low mileage. In fact in Canada there were so many complaints, the courts said that Ford should accept responsibility for the problem and cover the repair. They still refuse to do this.
The estimate we got from the Ford dealer was $3,000. or more to rebuild or replace the transmission. After we protested and told him what we had learned, the only offer Ford made was "we want to tear the transmission apart from $550. and then we MIGHT cover the repair." No Promises.
We took the van to a transmission repair shop and they did the work for $1600....$1400 less than Ford would have charged! In addition, he told us that the transmisison he removed was not original equipment. Apparently this is the 2nd time the transmission has been replaced. And the problem was again the Sun gear, the same part that has been plagueing Ford for years. Yet they do absolutely nothing to correct the problem or accept responsibility for the repair work. Their response..."You should have bought the extended warranty"!!! And their slogan is Quality-Plus Ford????? I'd say "Quality Minus Ford".
So, I have only driven approx 23,000 miles and already have had to spend $2400. just to keep the vehicle running!!! I've spent almost as much as I earned this year.
So take heed. NEVER, EVER buy a Ford! I've heard people say Ford stands for "Fix Or Repair Daily." Now I know why!

     
Replies
2001 Ford Windstar transmission
By -

ELLICOTT CITY, MARYLAND -- I have a 2001 Windstar with 54,000 miles on it that requires a new transmission already. I should have listened to my father, who has told me for the past thirty years that he would cut off his right arm before he would buy a Ford. The lovely folks at my neighborhood Ford dealership have informed me that the repair will cost about $3500.

Needless to say, my wife and I are furious that Ford would put out a product that would fail with such low mileage, especially for a mini-van that was used primarily for highway use only, and one that was meticulously taken care of in terms of oil changes and routine maintenance. We have approached Ford's customer service and asked them to look at our situation to see if there was anything they could do to rectify the situation for us, only to run into a brick wall.

DON'T EVEN CONSIDER FORD !!!

     
Replies
Transmission acts like it's in neutral after stops while the gear shifter is in
By -

Sometimes coming to stops in "D" on the gear shifter, the transmission acts like it's in neutral unless you shift it to reverse and back to drive and then it's fine. Transmission is in a 1996 Ford Taurus.

     
Replies
2003 Ford Windstar
By -

TEXAS -- I don't even have 85000 miles yet and I 'am having all kinds of problems with the van. Transmission is gone out. I just finished paying it off. ABS and BRAKES lights are on and I have done a complete brake job, even changed the master cylinder. The back windows stop working, the check engine light stays on.

THE vans are lemons and Ford should buy every last one of them back.

     
Replies
My 2007 Ford
By -

JERSEY CITY, NEW JERSEY -- My complaint is I have this car not even 2 years with only 9371 miles on it, how does a transmission go on a brand new car? The dealership I had it towed to, has the car since Monday April 6th has failed to give a loaner car. I can't get any answers from the service dept.

My question can Ford replace the car?

     
Replies
Transmission
By -

CAMBRIDGE, MINNESOTA -- We have had our Windstar since 2004. It has about 134,600 miles on it. I was stopped at a stop light and when I stepped on the accelerator to make my turn the van would not move. It would not go forward or backward. I have been hearing more and more complaints about the transmission in the Windstars but have not seen a recall. If there are as many people having this problem as appears, maybe Ford should take responsibility for the transmission instead of the owner having to pay for a new one. It seems that there should not be this kind of problem with any vehicle with this low of miles and highway at that. We have a 98 Oldsmobile intrigue with over 200,000 miles and have not had any problems other than the dash cluster. My Windstar has a lot less miles and at this point is a piece of junk. We are interested in finding how many people are having the same problem with their 2003 Windstar transmission. In response to the person who said their warranty would not cover their 2003 Windstar transmission, I have a big problem with us consumers having to pay to warranty something we are buying.

What ever happen to making good product and taking responsibility for problems with a product the company makes? My opinion of the consumer purchasing the warranty is that it is a legalized scam to the consumer and allows companies to avoid the financial responsibility for poor quality or problems.

     
Replies
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