VALLEJO, CALIFORNIA -- I bought a 2004 F150, crew cab, auto, 2-wheel drive, 26,000 mi. at a Vallejo, Calif dealership. The dealership is no longer in existence. I financed with Ford Credit. I put $4,000.00 down and financed $20,000.00. I had the extended warranty. My payments are $374.51 per month. I am in my last six months of payments.
In December of 2011 while returning from Costco my transmission started to slip. I took the car to my trusted mechanic and he said the transmission was expired. I called Ford and talked to a representative and she acknowledged my extended warranty. She asked how many miles I had on the truck? I stated 80,000mi. She said "sorry the warranty was up at 75,000 mi." I sent a registered letter to the head of Ford stating my situation. I got a response in record breaking time from a Ford lackey. "Sorry. Nothing we can do!"
FALLBROOK, CALIFORNIA -- We purchased a Fleetwood Southwind motorhome in 2005 that has a Ford chassis. The Ford transmission on this motorhome went out and we had it towed to a Ford dealership for evaluation as to why this transmission failed only after 7,000 miles. We were given a list of possible problems. None that made sense. Although, the representative admitted that perhaps that the transmission was faulty, but that was the best that they could do.
Their warranty is only for three years or 36k miles which ever is first. To replace the transmission is $4,750.00. After many phone calls to Ford CS they would only agree to a $1,000 deduction on an rebuilt transmission with a three year warranty. And, our loss is in buying something with a Ford product.
CAMBRIDGE, MINNESOTA -- We have had our Windstar since 2004. It has about 134,600 miles on it. I was stopped at a stoplight and when I stepped on the accelerator to make my turn the van would not move. It would not go forward or backward. I have been hearing more and more complaints about the transmission in the Windstars but have not seen a recall. If there are as many people having this problem as appears, maybe Ford should take responsibility for the transmission instead of the owner having to pay for a new one. It seems that there should not be this kind of problem with any vehicle with this low of miles and highway at that.
We have a 98 Oldsmobile intrigue with over 200,000 miles and have not had any problems other than the dash cluster. My Windstar has a lot less miles and at this point is a piece of junk. We are interested in finding how many people are having the same problem with their 2003 Windstar transmission. In response to the person who said their warranty would not cover their 2003 Windstar transmission, I have a big problem with us consumers having to pay to warranty something we are buying.
What ever happen to making good product and taking responsibility for problems with a product the company makes? My opinion of the consumer purchasing the warranty is that it is a legalized scam to the consumer and allows companies to avoid the financial responsibility for poor quality or problems.
STERLING, VIRGINIA -- The transmission on my 2004 Mercury Monterey failed on December 15, 2007. I was driving along at 40 mph when all of a sudden the van shifted into neutral and coasted to a stop. The engine kept running, there were just no gears. After having it towed to two different Ford Dealerships where both places told me I would need a new transmission, I went online and found out that this is an ongoing problem with thousands of Ford minivans. Both dealerships claim they have never seen this before. What a bunch of bull!
I even have the extended warranty but the company that Ford uses (Easy Care Gold) claims they don't have to pay for the repair since I did not have the transmission flushed at 30,000 miles. According to every mechanic I have talked to the flush was unnecessary and would not have prevented the transmission failure. Actually it is the torque converter that failed. If anyone else has had that happen please fill out a form with the NHTSA. We need to have a recall issued before someone gets killed when their van just stops. Also, Ford needs to step up and take care of the cost of the repairs.
UPPER PENINSULA MI, MICHIGAN -- I own a 2002 Mercury Mountaineer. At first I loved this vehicle. Now it is the most expensive piece of junk I have ever owned. The transmission started shuddering a few months ago. Took it to the local ford dealership and they said it was because one of my tires were bigger than the rest? Recently my OD light started flickering rapidly and service engine soon light came on. Once again took it to the ford garage, they advised to change the fluid. It is now at a tranny specialist with $2800.00 in costs. FORD SUCKS!!! They refuse to help pay any costs and take the blame for designing such a piece of junk! My next vehicle will be a Nissan!
Ford's Silence Speaks Volumes. How long should a consumer reasonably expect to get a response from a good corporate citizen when one writes a registered letter to their customer service department? Any response? Even just a brief sentence to acknowledge the receipt of that letter and that they're looking into it? Well if that corporation is Ford of Canada, the best response seems to be no response.
It's been over a month now since I wrote them a letter outlining some serious concerns and thank goodness I'm not holding my breath waiting for them to get back to me. It's an old and tired game that you'd think companies like Ford wouldn't play anymore, but they do, and their silence speaks volumes. I'm a 71 year old pensioner who takes impeccable care of his 2000 Windstar van. I put less than 18,000 kms a year of light duty driving on it. I did everything by the book.
On May 11th while leaving my driveway the transmission of my vehicle suffered a catastrophic failure. I initially called Ford and no one got back to me. Then I sent a registered letter to their Customer Relationship Centre... Still nothing. Shouldn't it behooves a company like Ford to at least create a file or incident report documenting the receipt of a registered letter? Just what are their protocols in such matters? Also, how would such a flagrant disregard for a consumer's concerns be viewed in a small claims court? Interesting how companies can spend all sorts of money to "reach us" but when it come to "reaching them" it's another story. I live in hope.
I am writing to inform you of a serious incident that occurred with my 2000 Ford Windstar on May the 11th, 2004. An incident that came spontaneously and without warning immediately after backing out of my driveway. First off, let me preface this by giving you some information about the vehicle and my driving habits. I purchased the 2000 Ford Windstar new from Cruickshank Motors in November 1999. This vehicle was leased for 3 years after which I decided to purchase it. I did this because as the sole owner of the automobile I knew its history. I have always meticulously adhered to Ford's own prescribed maintenance schedule as outlined in the vehicle's service manual.
This automobile wasn't just transportation. It was an investment. The type of driving I do could easily be described as average to light duty. I drive approximately 18,000 kms or less a year. I have never placed any undue mechanical stresses on this vehicle nor was there ever any indication that it was operating marginally or under some strained condition that would result in the failure I experienced on May 11th.
After having backed out of my driveway I placed the car into drive and then pressed the accelerator. The car briefly moved forward and then I heard a very distinct "thunk" after which the vehicle ceased moving completely. I had to put the car into neutral and push it to the side of the road. With assistance I eventually got it back into my driveway and made arrangements to have the vehicle towed to my mechanic the following morning. The prognosis the next day wasn't good. Much to my surprise the transmission in my vehicle had experienced a total failure and at only 80,818 kms (just under 50,000 miles).
It is an accepted fact that parts do eventually wear out. However, I think you'd agree that the complete and utter failure of an automatic transmission in a car that has been impeccably maintained, driven less than 18,000 kms a year under optimum driving conditions and with only a total of 80,818 kms on the odometer does not fall within the realm of acceptable industry standards or "normal structural parameters". One could have course suggest that I am somehow misleading you with my automotive practices. That I have perhaps driven my vehicle in an abusive manner putting undue stress on the engine.
Well I can assure you that I have been driving my vehicle like the 71 year old pensioner that I am. If anything, I have been overly protective and devoted to the care and maintenance of my car. So what about the cause? If not "normal" perhaps something "abnormal"? Could there have been something inherently wrong with the structural integrity of my Ford Windstar's transmission?
Based on many of Ford's own internal TSBs outlining a number of transmission fixes for the AXOD-E / AX4S powertrain, well documented reports of anomalies from many customers and various studies by numerous consumer advocacy groups it would appear that I am not the only individual who has experienced these problems. (I can provide you with the documented TSBs and a number of independent, corroborating incident reports similar to my own.)
In so far as not having an extended warranty, it has already been ruled that the absence of one does not exculpate or absolve Ford from liability in the unreasonably premature failure of a major vehicle component (based on normal, acceptable industry standards) with regard to federal and provincial consumer protection statues.
Canadian jurisprudence has already borne this out. My intention with this letter is not to cause Ford of Canada any undue stress or adverse publicity but to resolve this issue in a prompt and timely manner that is mutually agreeable to both of us. I thank you for your time and look forward to your response.
TEXAS -- I don't even have 85000 miles yet and I'm having all kinds of problems with the van. Transmission is gone out. I just finished paying it off. ABS and BRAKES lights are on and I have done a complete brake job, even changed the master cylinder. The back windows stop working, the check engine light stays on. THE vans are lemons and Ford should buy every last one of them back.
JERSEY CITY, NEW JERSEY -- My complaint is I have this car not even 2 years with only 9371 miles on it. How does a transmission go on a brand new car? The dealership I had it towed to, has the car since Monday April 6th has failed to give a loaner car. I can't get any answers from the service dept. My question can Ford replace the car?