Ford Motor Consumer Reviews - Page 6

DALLAS, TEXAS -- I had a truck that I bought from Ford brand new back in 04. I went through my payments always on time and never short. I got to the end of my contract and owed a final payment of 670.00 when my regular payments were 570.00. So I paid the 570.00 and said to myself I pay the remaining 100.00 the following week. I didn't see too much of a big deal. Two days after I sent my payment of 570.00 I got a call from Ford credit saying they demanded payment along with a late fee of 35.00 that they had already added to my account bring it to 135.00. And if they didn't receive payment they would send out a repo order for my truck.

Upset I told the representative I would send it in asap. She demanded a date. I just told her as soon as my bank would sent it to them they would have it. I sent it and about a week later I got my title. I thought that was the end. I guessed wrong. Today I pulled up my credit report and saw they put me down as behind which dropped my credit score while I'm in the process of trying to buy a home. This will be the last time I ever buy from Ford.

ZANESVILLE, OHIO -- Where do I start? Customer service is dumber than a box of rocks. My wife has been sick. They will not help because they don't care about your problems. I hope they don't sell another car loan. If they do I feel sorry for the person that deals with them - a very bad company. They told us we could put a payment at the end of the loan so we had to put about 5 at the end. Didn't say this would have to be paid all at one time at the end so we had to get another loan to pay off the first loan. All we wanted to do is get help to make the rest of the payments. "No way. You owe us the money and we want it now."

We have a credit score of 750. Who is messed up? I think you can figure it out they are. They called my sister when they couldn't get us. It took 3 threats to have that stopped. We should have sued them I regret it. You go Obama give them some more money so they can build some more cheap cars like their customer support. Support my ass. 1/2 of their people probably work there just because they need a job. They have to feel bad after they call or maybe not. They are probably trained well or they will fire them to get that almighty $$$.

ALEXANDRIA, VIRGINIA -- I have a 2008 F150 with the factory Anti Theft System. Truck only has 7,000 miles on it. Problem is the alarm goes off all the time and when it does it disables the ignition system therefore rendering the truck useless. I have had the truck towed 3 times and each time had to pay a towing bill as well as labor at the dealership. They tell me the ANTI THEFT SYSTEM is not a warranty item.

The dealer has now told me that if I just lock it with the key the alarm will not activate. Well that's like putting a smoke detector in the woods, who will know when it goes off, and who will know when someone is trying to steal my truck in Washington, DC where I live. I have learned that if I disconnect the battery for 10 minutes the truck will start but that does not fix the ANTI THEFT SYSTEM. So far I have invested over $4,000 in repair bills and Ford will not even call me back.

PHILADELPHIA, PENNSYLVANIA -- I recently traded a leased Ford Fusion. Ford Credit made the dealer settle the trade with the original dealer which he did for full payoff. Title was transferred to the new dealer and he put the car up for sale on his lot. Two weeks later, I received a bill from Ford Credit for $3,900 for excess miles! The car was NOT dropped off by me and the dealer I traded in with paid FULL payoff. Ford credit told me too bad. Because the vehicle was paid off by a dealer and not by me, I was "contractually" liable for the miles.

Needless to say, I have no intention of paying them. There is no legitimate reason why they can claim the loss incurred by the excess miles when they DO NOT have possession of the vehicle! And they wonder why the American auto industry is in trouble?

Yes I took my Expedition to Ford, Stratford, NJ and explained everything. I am a female and they really made me feel uncomfortable. It went back 3 times still not fixed. They told me that they replaced my windshield but the sap from a tree and the old glue from state inspection was still on there and the manager wanted to enforce that the windshield was replaced. After a while he decided to call the glass people and hmmm they didn't replace the glass just charged us for it.

So I the female customer was right then they slipped when taking the molding off the outside and with the saw hit the top of my truck and scratched it really bad. They wouldn't take pictures of it. But they had to now keep it for another week because they had to repaint that part.

Next they had to replace my headliner because they tore it up. Then to say sorry they detailed my whole truck. I mean the whole truck with armour all. The steering wheel wax left on the truck. I certainly wouldn't send anyone there for a Detail that usually costs $200.00. I emailed Ford and they said there was nothing they could do. Just send an email and they never got back to me. I will not take my truck back there. I take it to a backyard mechanic...

CHICAGO/ HOMEWOOD, ILLINOIS -- I will never buy another Ford. I purchased a Ford focus from Ford motors in Chicago. Whenever I would step on the brake the car would veer to the right. I took the car in to be looked at 4 times and they could not find anything wrong with it. The very day after the warranty expired I was told that I had a bent frame which would cost $3000.00 to repair but as the warranty had expired I would have to pay out of pocket. I was livid. That very day I was offered another car. I purchased the car and now had the depreciated value of the first car to repay. I have had the new car just over 3 years.

About a year ago I took the car in because of a light on the dash. They said that the gas tank cover needed to be replaced which they did. And the light was gone. A couple of months later the light reappeared and the gas tank cover was again replaced. Today I took the car in for the 3rd time and low and behold I warranty has expired and they are finally able to diagnose the problem. The catalytic converter is bad and it would cost $2600 to repair. Their excuse is that they now have new computers which they did not have before, which caused them not to find the problem earlier. What a bunch of dishonest people.

GAINESVILLE, FLORIDA -- When I washed my truck Saturday and hosed off the roof a large 8" x 8" piece of paint washed off. When I checked it out I found that the area under where it came from was smooth and clean, no rust or corrosion. I took the truck in to the dealer service department Monday, they sent me to the body shop. He took pictures and told me Ford would call me. When I asked what would cause that to happen, he said that it looked like probably the "e-coat" wasn't applied properly at the factory.

When I got home there was a message from the body shop saying that since the truck had 39,000 miles on it and it was a 2004 that I should call customer service at 800-392-3673 to see if they could help. I did, and after giving all my information and waiting for her to talk to "someone" 30 minutes later she told me "Sorry it is out of warranty" and Ford would not do anything.

I have owned many vehicles in my life, and I take good care of them. This is the first one I have had this happen to. I know and they know that this is a factory paint problem. They know what caused it, and they think it is less expensive to ignore it. Well I for one will NEVER ever buy a FORD product again. If you won't stand behind it I won't buy it. I will also look into a small claims court suit.

MISSISSIPPI -- When shopping for a new vehicle I immediately go to Country Ford in Southaven MS. I have only had the pleasure of working with them through the sales and service process one time, but that one time was enough to make me want to be a customer for life. In every aspect the dealership has provided me with excellent service and I commend Glenn ** and his entire team. However, the Lincoln Aviator I currently own and purchased from Country Ford, will be the last FORD I buy.

Regardless of the 85,000 miles on the vehicle, it is only 5 years old and has a manufacturing defect along the emblem on the lift gate. When questioned in the service department at Country Ford, I was told this is a re-occurring defect in Ford vehicles. I have since laughed as I am driving down the road and see other vehicles with this same defect and state, "€œthey have a crack just like me."€

The problem I have is although this is a known defect, both Country Ford and Ford Customer Service are telling me I am still responsible for approximately $180 to have this defect fixed. I have been told there is no recall on the vehicle and it is out of warranty with too many miles for anything else to be done. I just don'€™t understand this. You know there is a defect in your merchandise, yet you won't stand behind it? That is not the kind of partnership I want with a company whose vehicle I plan to drive for another 85,000 miles, much less the new vehicles I am currently looking to purchase for my wife and son.

STONEHAM, MASSACHUSETTS -- I returned my Ford 500 two months early on a 3 year lease after having driven it for 17,000 miles. It was in excellent condition. I expected to pay for the two unused months under the lease but was I surprised when they demanded another $500 due to alleged damage on the rim of an alloy wheel. What can you do? The car is gone. There is no one in authority with whom you can discuss the issue. If you don't pay they ruin your credit. It's no wonder Ford is having financial difficulties if this is the way they treat their customers. I will never lease or buy another Ford nor will anyone I know if they listen to my warning.

CLAREMONT, CALIFORNIA -- I went to Claremont Ford for a spongy brake problem on my 2000 Lincoln Navigator. I spent approx $1400 on parts and labor and the problem persisted. I was then talked into ordering a part (HCU) that cost me $493.56. I drove to the Ford dealership 2 weeks later to see what was taking so long and found the dealership closed/out of business. I contacted Ford Motor Company and asked for help on refunding my money and found that they couldn't care less.
I will NEVER purchase anything from Ford. I talked to friends and family and, sadly, most had something bad to say about Ford also. The only thing worse than the quality of their cars is their customer service.