Lowe's Windows & Doors Consumer Reviews - Page 5

CHESTERFIELD, MICHIGAN -- I just had a Pella window and a Larson full glass storm door installed from Lowe's. I decided to go with them instead of a well known window company. Right from the beginning, I received great service from the ordering, to the installation and then the follow-up. I can't think of one thing I can complain about and will get the rest of my windows from there.

HAGERSTOWN, MARYLAND -- I'm a happy customer. My Storm door was ordered and installed in no time flat. It is looking good. Thank you again to the team at Lowe's in Hagerstown, Md.

CLOVIS, NEW MEXICO -- I purchased a window air conditioner, online, and once my order was processed I was informed the product would be available for "in store" pickup in 20 minutes. I drove to the local store, giving them an additional hour before arriving. Upon arrival I presented my receipt at the pickup/customer service desk. The associate at the desk confirmed the order and paged for someone to come to the desk for a pickup.

I waited, and waited. After 10 minutes I began to count the number of associates that were "wandering" around the pickup desk, not assisting customers, looking directly at the cashier at the pickup desk and then turning away. After 20 minutes of counting associates, and no subsequent page for a pickup, I had counted 12 associates doing nothing and not offering to assist with the pickup.

At this point I questioned the pickup cashier if anyone was going to bring the air conditioner. She looked at me in confusion and grabbed an assistant manager walking by. When I explained the situation to him, and asked what happened to "20 minute pickup" he apologized. At that point, only because the associates saw me speaking to the manager did one walk over quickly and inform him he was "going to get it now". This associate had been wandering in front of the pickup counter for at least 25 minutes at this point.

This lack of service and the habitual passing on of "responsibility" seems to be somewhat typical of my local Lowe's. I only shop here, rather than a local Ace hardware when they are the only one offering a product I need at the time.

TIMONIUM, MARYLAND -- I went to Lowe's to find a shower door for my small bathroom (40 inches), they offered to me one shower door from Kholer which is 29 to 33 inches, then I ordered, before pay for it, the employee asked me to sign a paper, I thought it was something relate to the buying thing itself. When I received the door it was 33 to 36 inches, when I read the bill from Lowe's, also said 33 to 36 inches, and the paper I signed... said: "The special order was done according to the customer specifications, and can't be returned."

The employee made a mistake, just one: Ordered the wrong size!! This is a perfect trick, you can't say anything, you signed papers. Then don't order any special order, it is not worthy at all, because when you order it, you can't see it and your knowledge depend on the employee assisting you. In the end, a shame.

11/5/2010 had door installed by Randy a more than capable installer, very good work ethic, clean, neat. A very good experience.

Paul from Paul's Garage Door and Opener Service just finished replacing my storm door. His work was EXCELLENT. He had the job done in no time and his work was neat and clean. He gave me instructions on the operation of the door and its screen. Needless to say, Paul is very professional and the work was extremely satisfactory. Paul is an excellent representative for Lowe's.

MELBOURNE, FLORIDA, FLORIDA -- I have lived in Florida all of my life. And I have had a lot of work done on my home. But I can safely say that the installers at Lowe's in Melbourne Florida are the best. I am so very grateful for their care of my home. I am a widow and have to depend on others to take care of the repairs, etc. on my home. Knowing I have Lowe's of Melbourne to depend ton makes life a lot better way to live. Thank you Lowe's of Melbourne Florida for taking such good care of my property. Have a wonderful blessed day.

FAYETTEVILLE, AR -- On April 18, 2010 I drove 43 miles to the Lowe's store in Fayetteville, AR to order a new front door. I was in the windows/doors department for almost 2 hours accomplishing this. It was a special order because of the size and also I wanted a cutout at the top to my specifications as I intended to inset a stained glass piece I owned. About 2 or 3 weeks later the door came in and I got a call that it was wrong; seems the cutout was at the bottom, to be used as a pet door!

I drove back to Fayetteville and ordered another door, this time one with the stained glass already inset at the factory. A few weeks later the installer came out with the door and, while it was beautiful, it was also too tall for my door opening (an installer had measured this before I ever ordered the first door). So back the door goes. I got a call from the salesman that afternoon saying he would order yet another door, which he did.

The third door was brought out on July 1; it too was again too tall. But this time the same installer decided to do a lot of cutting and manipulating to make it fit, which he did. The door is beautiful, but why should I have had to go through all that with a company that is supposed to be professional?! I won't ever order anything from Lowe's again, especially a special order. Maybe Home Depot will do better. I doubt it from what I observe in American companies these days.

HEMET, CALIFORNIA -- When we purchased our new sliding door from Lowe's Home Improvement store, we paid Lowe's for the door and also paid them for the installation. We were in residence when the door was installed and assumed the contractor who installed it (Lowe's contractor) was doing it correctly. On April 24, 2010, our home was broken into when we were away through that same sliding door installed by Lowe's contractor. Upon looking at the door, we (the police officer, ourselves and our neighbor) observed that the entire locking mechanism had been pulled free off the door jamb.

We also observed (since the lock was still intact) that the screws put into the locking mechanism were 1-1/4 inch in length. We contacted Lowe's and were told that they only installed what the manufacturer sent with the door. Well we contacted the manufacturer and were sent the installation instruction sheet calling for #10-3 inch screws to be installed (via email). We then contacted Lowe's again and sent them the email sent to us by the manufacturer. They told us it was not their responsibility but the installers. I pointed out that we did not purchase the door from the installer but from Lowe's, nor did we pay the installer for the installation but paid Lowe's.

The bottom line is that Lowe's will not take any responsibility and when we did contact the insurance companies (2) for the contractor (whose name we have) one said they could not honor the claim because the door was installed after they had dropped insurance on the contractor. The other insurance company said they could not honor the claim because the break-in happened before they insured the installer. I have written numerous letters and made numerous phone calls to no avail. I even wrote directly to Robert Niblock, CEO of Lowe's twice with no reply.

I would admonish those of you out there who purchase these types of items from Lowe's to be very careful to check their work. Also if there are any of you out there who have purchased a sliding door from Lowe's Hemet, California, in the past two and a half years, you may want to take a careful look at your installation.

POCOMOKE CITY, MARYLAND -- I ordered a garage door and was required to pre-pay for the door and installation. Contract specified dates for on-site inspection and for completion of installation. Two weeks passed with no contact from Lowe's or installer. Went to Lowe's and they admitted that the garage door company, Amar, did not have installers available. Nobody in the entire process from writing up the order, drawing the contract, scheduling, customer communications seemed to know what they were doing.

When I finally started asking questions and waiting for answers did the whole deal fall apart. Order cancelled and money refunded. I am told the same door company also services Home Depot. Management employees at Lowe's were very polite and responsive to me.