HOWELL, MICHIGAN -- I purchased 1870 sq-feet of Cali Bamboo flooring and was given the according underlayment for the flooring I purchased. My total was $9400.00. It was delivered on September 26, 2015 into the basement of our new construction home. My father who was present when it was delivered said, "This is the wrong floor, this is click-lock - you need tongue and groove so it can be nailed down." So to make a long story short - I returned to Lowe's and told them my dilemma. They said, "We do not give recommendations about products, we only order what you say."
This was because I asked why they would sell me a click-lock floor when I had them look at my blueprints and stated it was a wooden sub-floor. So, I admitted my mistake and they re-ordered the correct floor. I returned home that night and mulled over the fact that they did not mention the underlayment. I was told by my father that we would use asphalt paper, not the impervious $1000.00 dollar underlaymnent.
So I set up the pick-up for the return of the flooring and it was picked up October 1, 2015 at approximately 1:00 pm by the delivery drivers. So after the return I waited a few days and went into the store to ask about the underlayment. They assured me I was not billed on the new order and I said, "That's good but where is the refund?" Lowe's told me to come back and see a separate person the following day.
I returned 3 times and finally got a person who gave me a name of a supervisor. She in turn looked into my claim and stated that they would count the boxes of underlayment to see if it was actually returned to the store...so I have been exercising patience - you see that, it is now NOVEMBER 12, 2015. She called me yesterday and said that the department manager said that it was not returned because "you need it for the re-ordered floor." I told her that "NO I do not need it for a nail down floor - I need asphalt paper - and besides the delivery men did pick it up and wherever it went from my home, I do not know."
So, as I sit here today I have $8000.00 worth of flooring waiting to be delivered and I am also waiting for them to find the underlayment and refund my money. So far the experience has been horrible. I guess you cannot trust ANYONE. I will keep you updated.
BURLINGTON, NORTH CAROLINA -- They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period). When it was finally installed they left the white tags at the bottom of each board. They did not refill the holes with the dirt they removed when they set the new posts in concrete. They left coffee cups and used my water hose, which I had unhooked from the spigot due to the weather getting colder. One of the rails across the top of the fence is not straight and two of the posts on section of fence are not the same height.
There were also several boards that right away had golf ball size holes through them. Even though I am supposed to have a 1 year warranty, it again took me sending pictures and multiple phone calls to get them to come out. After a week, I called and asked my project manager why I hadn't been contacted. He told me the installer came out and replaced the holes in the boards, noted that my gate was locked but everything else was fine. I questioned how he was able to see that being that the problem was on the inside of the fence, of course it would be locked and that why he would need to contact me first in order to come out when I would be available to be there.
He then told me that my rail was not straight because my yard was sloped and it needed to be that way. My yard is completely flat. The fence that was there before had all the posts the same height and all the rails were straight on every section. There is no reason for that rail not be straight. I also wanted to know why they continued to come on my property without notifying me first.
Finally the installer called me the next morning and set up an appointment to come out to meet me the following Monday. He didn't give me an exact time but said he would call when he was on his way. I told him I would arrange to be at home that day. Monday comes, nobody shows, nobody calls.
NORWICH, NEW YORK -- I do not have a complaint about Lowe's. They were very courteous and very helpful! The quality of wood that arrived was great!! Much better than what many reviewers stated here and online. I anticipated getting some knotty, rough looking stuff, but it was only a 3-sided, no floor run-in for the horses that I'm building. It didn't much matter as long as it was strong enough to hold up in winter.
I guess if I had a complaint (which I did let the store manager know), I kept getting rerouted when I was trying to find out what time my delivery was going to arrive. It took 3 calls (as I kept getting disconnected after being on hold), but the lumber arrived with all the equipment needed to take it to the 'hard to get to by truck' location. The delivery driver was awesome!! He informed me that (4) pieces of Tuftex roofing material was not in stock and would be delivered it as soon as it was in stock, which should be this week, per the driver. It's fine. It's the last thing going on anyway. I have another 4 weeks. He also informed me they gave me an extra piece.
When they loaded it on the truck, they realized (1) piece broke at the edge. This would not interfere with the roofing anyway, but I got an extra piece. My husband did not hear him say this and was a little upset until I informed him that he did tell us... twice! Once when unloading with forklift and 2nd time when we were going through it to make sure it was all there. He went through everything twice, upon arriving and leaving! That to me is exceptional service!! My husband and I are starting to build it (ourselves) and couldn't be happier with how this was all handle! Good Job Lowe's!!
HUNTERSVILLE, NORTH CAROLINA -- We went to Lowe's and pick out the flooring we liked. Scheduled a time to be deliver at our home which they said that on May 1, 2016 was open that day. Then we set a time between 4-8 pm. Needless to say no one showed up. On Monday my husband called around 10 am and spoke to someone and they said they would call him back, no call!! Around 12:30-1:00 pm he called them back still no one would give him a answer about delivery, said again someone would call us back.
Around 3:30 pm my husband called them again and still nothing! So if this is the way do business no Thank you!! We cancelled our order. I guess they don't need our hardworking money! And we also are gutting our master bathroom and they won't have my business there either.
ST. MARY'S, GEORGIA -- It is impossible to put into words how angry and helpless I feel towards the Lowe's company. I am speaking of the huge hardware chain, the company that sponsors Jimmy Johnson in Nascar, that Lowe's. Last year my wife and I were shopping in our local Lowe's store, in St. Mary's Georgia. We were walking down an aisle and my foot was caught up in some plastic wrap that was left behind when the pallet was removed. The plastic wrap was sticking out into the aisle and was weighed down by a bag of fertilizer.
After the fact it looked as though an employee had taken the last bag of fertilizer off of the pallet, leaving it in the aisle on top of the entire piece of plastic wrap that had originally been wrapped around the whole pallet of fertilizer. The plastic wrap was bunched up under the fertilizer but plenty was sticking out from under it.
My foot had gotten caught in it, and stopped very abruptly. I was pushing a basket and fell so fast that I did not have time to soften the fall with my hands. I fell directly on my tailbone, lower back. The pain I experienced was extreme, I could not move, it was a scary experience. I felt pain throughout my entire lower half of my body. At least 10 Lowe's employees gathered around me, trying to make me comfortable as I lay on my side. My wife sat by me holding my hand in shock.
An ambulance came and put me on a gurney and wheeled me out to the ambulance. It was the most painful ride of my life. They belted me down on my back, gave me an I. V. and a shot for the pain, it did not help at all. The E. M.T. put a mask on my face and told me to breathe in as hard as I could and whatever I was breathing in would help with pain, it did not, but it did make me drowsy. They drove me to a hospital 45 miles away.
We arrived at the hospital where the doctors took a quick look at me and sent me for x-rays, after giving me some pain medication. It felt like forever. They took every x-ray known to mankind, it was horrific. I would not wish this pain on my worst enemy.
After the hospital stuff, I was referred to Brunswick Brain and Spine Clinic. I went through numerous spinal injections to try to relieve the pain I was feeling. I had numerous MRI's and other tests, this went on for months. I was being medicated with morphine, klonipin, oxycotton, suboxone, and multiple other drugs. I am unable to bathe myself, or anything else that requires a back and legs.
Finally, the neurologist suggested that I get a surgically implanted Spinal Stimulator to get relief of my pain. We set the date and it was done. A Spinal stimulator is a lead wire that is attached to your spine, about 3/4's of the way up your spine, it is attached with hardware that can never be removed. The wire then comes down your spine, of course under your skin, it is connected to the stimulator and battery, that is implanted in your flesh, a lot of cutting of skin is involved with this operation not to mention the risk of being paralyzed.
I now have a controller that I can control the power output of the stimulator. The stimulator is supposed to block pain signals from the brain. Today I go to a pain management doctor every month, to be monitored. I am still on morphine and other powerful drugs to help with pain. And will have extreme pain for the rest of my life, there is not anything left worth trying for pain relief. I have a wife and 3 children, my wife had a stroke 18 years ago and cannot move her right side of her body. Lucky family aren't we?
I don't sleep, I cannot drive, I cannot, nor ever will I be able to get an erection again, I could go on forever, you get the picture. I am on Social Security Disability, I receive $1200 a month, I am 5% of the man I was before Lowe's. I did get a lawyer to get what I could out of Lowe's, what is your life worth? My lawyer called me today, 12-7-2012, Lowe's offered me $15,000. That don't even cover half my bills, I guess I will have to sue them.
In my opinion Lowe's is a pathetic company, unwilling or unable to care about their customers. On my mother's grave, I swear Lowe's will feel my pain. All I want is to provide for my family, we will lose our house, we have lost our vehicle, if it were not for my family I would be gone from this Hell. All I ask is for your prayers that Lowe's stands up and does the humane thing, and compensate me for their mistake that ruined my family's world. If anyone knows of an organization that could help me, make Lowe's compensate me for all they have taken from me please contact me.
HAMBURG, PA -- Spent $30K for a kitchen remodel. Ended up with a floor that needs to be ripped up and re-installed, cabinets that require parts to be replaced due to poor quality, backsplash that needs 2nd re-fix (tiles crooked), caulking needs to be ripped out and replaced due to air-holes and other, painting is a mess and unfinished wall (behind refrigerator).
This has been an emotional and financial disaster. Lowe's got my money in October and the kitchen is in remodel stage in late February and now March before it is potentially completed. I have spent considerable time managing communications and fielding disasters. SO UNACCEPTABLE. If you decide to purchase remodels thru Lowe's; VET the General contractor - ask to see his work for the exact type of job. Otherwise, you will be a potential victim of crime. No one should have to go thru what our family has gone thru. Lowe's is a large corporation and they have a lot of employees running around with "zero" accountability.
COLUMBUS, OHIO -- We thought Lowe's would be a reliable company to use to replace our 20 year old kitchen countertops. We were wrong! We picked out a Formica brand laminate and they came out and measured. It seemed as if things were going well. Then the installers never followed up and we called them after waiting to hear when they would be out to install. They said the laminate arrived damaged.
Then after months of waiting, they installed the countertops. Within 2 weeks bubbling showed up around the sink edge! We calls Lowe's and they said they would notify the installer. No one called us for weeks. We called Lowe's again and again, and still not call backs. Finally we threaten Lowe's with a BBB report. Still no installer came out.
Finally Lowe's salesman came out and took pictures, and contacted the installer/manufacturer. They replied that it was the home owner's fault and it was water damage that caused the problem. WATER Damage? Week it was around the SINK, and yes there is water in the sink, and it splashes out and drips from our hands. Hell the other countertop lasted 20 years! They finally replaced it after almost a year. Now we wonder how long it will last... maybe months.
SHELBYVILLE, KENTUCKY -- I purchased a range, along with the whole kitchen package (refrigerator, dishwasher, microwave), from the Shelbyville, Kentucky location and was promised delivery of the range and refrigerator on Friday. I stressed to the sales associate, Daniel, that I was hesitant to buy from Lowe's due to their delivery reputation but he assured me that I would be taken care of. When Friday rolled around, the delivery guys showed up with the refrigerator only. No range. When I called and talked to Pat in appliances, I asked why my range was not on the truck.
He explained that is was an error and that all humans make mistakes. No apologies. I then talked to Chris who explained that the manufacturer was at fault because the range arrived to them marked incorrectly. No apologies. He felt that getting it delivered sometime today was apology enough. I had a full day planned and had to rearrange everything to accommodate Lowe's delivery and, you guessed it, "No Apologies!" I will never purchase anything from Lowe's due to their customer service. Never have I been made to feel like my time is so valueless.
DANBURY, CONNECTICUT -- Is not often that I feel empowered to write about a sales representative but I was so impressed about the assistance I received from Dave ** at the Danbury Lowe's. He not only was extremely knowledgeable about the products in the flooring department but went out of his way to also assist me in other departments. I was in the process of opening a preschool so I required different items like appliances, blinds, vinyl flooring and carpet.
He advised me on the best products but also watched my spending and the best deals for the money. I was so taken by the fact that even though he went out of his way to walk me to other departments and counsel me at the products, per my request, he allowed the sales representatives in those departments to take on the sales.
ONEONTA, NEW YORK -- 8 months ago, we purchased a $1500 refrigerator, and it stopped working. We called LG (the refrigerator manufacturer) to get a repair technician. We called 14 times, and they finally said they would send a repair man (in four weeks), and that we needed the receipt. We had bought the refrigerator from Lowe's, so we went there to see if they could reprint the receipt (we had lost it) and when we asked the lady at the counter, she called one of the executives, and he sent one of their best technicians free of cost, and told us if anything goes wrong again, it's on them.
There are many other times where the Lowe's staff have helped us tremendously. They know their stuff, and they drop everything they're doing to help you. I had to lift a table saw I was going to buy onto the cart, and one of their employees came running 3 aisles away when they saw I was having trouble. I have never had a problem with Lowe's, and on top of all this, they supported our local church, selling them last year's dishwashers and washers and dryers for $50 so the church can give them to those who are struggling. God bless these people.