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Lowe's Consumer Reviews - Page 2

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Online Order Snafu
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ELYRIA/AVON, OHIO -- Ordered a washing machine online from local Lowe's, website indicated 2 in stock at local store, order acknowledged. 2 hrs later store called said they couldn't fulfill order as none in stock but 3 in stock at nearby store but they couldn't transfer the order, I would have to reorder through that store. I ordered product as directed, with new hoses, free delivery and haul away old washer ($20.00 extra). The next day I received an e-mail from first store acknowledging the order and notifying of delivery that day. Another e-mail from second store acknowledged order and notifying of delivery on following day. A third email from second store saying that my order was ready to be picked up.

After calls to both stores (more time on hold than talking) I was told they didn't know how this could happen but the first order had been canceled, no record of second delivery order and pick up order couldn't be changed to delivery but they could cancel that order and take a "phone order" which was done. Deliver wasn't possible until a week or two later as they had "no driver available"??? Confirmation of order did not include haul away of old machine; more time on phone to arrange haul away and an additional charge on my credit card again, and assurance that haul away was included but delivery would not be before Nov. 2, today is Oct. 19. Am not happy with this experience and will reconsider Lowe's orders in the future.

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4 Months to in Stall 8 Damn Windows After I Paid in Full Upfront!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OXFORD, ALABAMA -- I ordered 8 triple pane windows thru Lowe's from Pella, 8 windows get delivered after 7 weeks later, they outsourced delivery and the windows were stacked up and left in the sun, 3 were fried by the sun. Installer shows shows up next day, can only install 5 of the 8, after 1 week later the Lowe's representative calls me to tell me it will be 7 more weeks before they get remanufactured and delivers to the Lowe's store. And no telling when the installer will get to come and install the damn things. This is unacceptable for any business. So I paid I upfront and get all my windows installed in 4 months or more!!!! THE BBB will hear about this and so will my 5000 friends on Twitter and Instagram.

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Horrible Customer Service On Line
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- Lowe's is the worse. They are so poorly organize. The agent on the phone are very dumb things and ask stupid questions. They should stay in their lane and try to get you the installation service you need and leave the assumptions to the professionals.

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Impact Windows
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POMPANO BEACH, FLORIDA -- We will never deal with them at Lowe's ever again for any large project. What a mess. No communication or customer service - failed inspection. The salesman does not respond back. Stay clear of Lowe's.

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Kitchen Remodel
StarStarStarStarEmpty StarBy -
Rating: 4/51

PORTERVILLE, CALIFORNIA -- I chose Lowe's for a full kitchen remodel after their designer assured me that she would follow up daily with the contractors, that the project would go smoothly and quickly, and that I wouldn't have to do all of the GM work that I usually do when I put together projects with my own sources. She did a fantastic job of helping with the plan, the appliances, the countertop, the cabinets and all of the details that I would not have thought about in advance. However, she left before the project started and the contractors Lowe's had chosen were horrendous, continually creating problems. But Lowe's really means what they say when they say they are there to support the customer. They paid for all of the corrections, quickly, and treated me and my project with respect. The process wasn't as easy as I had hoped, but in the end I have a beautiful kitchen that was reasonably priced. If you think you want to go with Lowe's installers, do your homework and get recommendations for whom they suggest, first. Then, communicate regularly with your contact at Lowe's. Brittney and Joe were particularly helpful; and Chris, Jaime, and Liz also offered support. The Lowe's team really wants what is best for us and will go out of their way to take care of you. Thank you!

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Kitchen Renovation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- I cannot, by any means, recommend Lowe's for kitchen renovation. I hired Lowe's due to my limited budget, but in return it most likely reduced my life expectancy. The total time it took from start to finish was 11 months, in spite of the 3-4 months promise. I had no functioning kitchen for the duration. The excuses and finger pointing they issued were far beyond expectations and beyond socially acceptable description. If they put their energy into their work rather than into covering up their incompetency, this would have been a different review.

The review would have also been different if all was well that ended well, but it didn't, and forever work in my kitchen would remain noticeable defective. From the original faulty measurements, the incompetent and absent staff and contractors, to the lack of coordination between the cabinets and the counter installers, each blaming each other to no avail.

At the end, I was happy just to have them all be gone! No more attacks on my personality. No more telling me that I am a perfectionist or too difficult to work with when I am just a mild tempered, retired teacher. The endless unreturned phone calls, the endless brushing off, and the endless shuffling among staff and contractors was an experience that you would be best to avoid. Unless you have a really good therapist, save your money and hire someone else. My grade for Lowe's kitchen renovation is F for Failed.

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Lowe's Extended Warranty
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Rating: 1/51

LIBERTY, MISSOURI -- We bought a Maytag Washer from Lowe's & also bought the Extended Protection Plan. Never needing a repair, when the contract was up, we bought it again. Finally, the cycling dial broke & we called for repair. From the moment the contracted outside service tech arrived my wife heard how it was likely NOT COVERED. A cycling dial? This part is the MOST LIKELY to be the 1st to break. Of course we were told they would NOT REPAIR, & in fact, WE OWED the trip & time charge! We will NEVER buy so much as a nail from Lowe's again! Of course, I looked up their service rating. 1 STAR OUT OF 5!!! Guess this was NOT an ISOLATED PROBLEM. Be WARY.

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Bathroom Vanity Counter Top
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Rating: 1/51

CASA GRANDE, ARIZONA -- Purchased/ordered counter top Feb. 2018. The store has never contacted me to advise if countertop has arrived. Made several calls to the store, operator transferred my call, no one could provide any information. Talked to the manager who advised me my order was in and would contact installer who would call me. I received no calls. Called store again. I was again given the runaround. Today 03/11/2019 I called the corporate office in NM who looked into my order and he called the installer directly and advised me that I would be contacted by the installer today. Very poor customer service.

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Built a Deck in the Time It Takes to Build a House!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMILTON, OHIO -- In February 2017 I went to the Tylersville Lowes location to speak to someone about having a deck added to the back of my home. I set up and appointment with a guy named Matt in install sales to come out and take measurements and provide me a quote. After coming out about 2 weeks later I got a phone call from giving me a prove of 8800 dollars to have the project done. We set up another appointment and he came out to my house and we finalized the contract and payment. Before he left he shook my hand and said, "in about 2 weeks you will have a deck". I knew this was a very unrealistic time frame due to the logistics, planning, material ordering, permits...

About a month later I decided to follow up just to see where we were in the process. Not having unrealistic or high expectations because to be honest I was expecting this project to get started closer to 2 months after signing the contract. Keep in mind this deck wasn't a 2-tier deck or anything and my back door literally sits about 18" off the ground.

To make a long story short 6 months after signing the contract I still had no install date set and when I contacted the project manager she was extremely rude with me and acted like I had no reason to be upset even though no one was communicating with me about this project. I decided to cut her out altogether since I could not get any answers so I contacted the contractors directly and they told me it was Lowe's fault so I asked them if they even had a permit yet and they told me the permit application had been submitted and the county had it for over a month.

They also told me that there is no specific order that the county submits them in and it could take a very long time which I knew was not true. I decided to call the township to see if the supplication was submitted to them and they told me no permit application had been submitted so I decided to call the Butler county zoning office and they also told me no application had been submitted. After being lied to by both Lowe's and the contractor I decided to pull my project. It was also like pulling teeth to get my money refunded to me.

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Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASTLE ROK, COLORADO -- DO NOT GET MAJOR APPLIANCES FROM LOWE'S!!! What a TERRIBLE experience. I ordered a dishwasher from Lowe's.com. First inconvenience: it took a month to get in!! Second inconvenience: 3 days prior to delivery I get an email saying my delivery window is 8am - 8pm. I guess I don't have a life? It wasn't until the morning of the delivery that they called to say they would be arriving within the hour.

Third inconvenience: They didn't offer to take the old dishwasher. The delivery men just said, “sorry, you didn't pay for it.” Come to find out, after calling customer service, that's it's only a $20 charge, and they could have done it. Instead, we had to wait another 3 days for them to come back. Fourth inconvenience: no install. This could very well have been an oversight on my part, but I don't think the online ordering process warned me about what no install really means. The dishwasher came without a power supply. Obviously, not quite plug and play.

Overall: I got the feeling that I paid about $700 for a pile of crap to just be dumped on my doorstep. Now, if I wanted to clean it up I have to wait longer and pay more. I will NEVER order anything online from Lowe's again, or even think about getting another major appliance from them. JUST TERRIBLE!!! I wish I could give a negative rating, but unfortunately 1 is the lowest I can go.

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Lowe's Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 172 ratings and
410 reviews & complaints.
Contact Information:
Lowe's
1000 Lowes Blvd
Mooresville, NC 28117
1-800-445-6937 (ph)
336-658-4766 (fax)
www.lowes.com
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