XENIA, OHIO -- As a building contractor for over 25 years I can feel your pain. Reading through the reviews is all it takes to understand that a lack of competition is not good. Years ago when I was a young contractor I had Fisher Lumber, Erb Lumber, Carter Lumber, Woolahan Lumber and several local private owned companies. I wasn't concerned as much about price as quality and I could choose quality parts for your house from many places.
I had the reputation of being one of the best builders in the area. About 20 years into my career things changed dramatically. Lowe's and Home Depot took over the home building market leaving the only choice in where to shop being price. After about 5 years of using fewer and fewer quality materials in my homes I finally said enough and retired.
PORTLAND, OREGON -- Never was informed or otherwise notified that my countertops would be pieced together from other remnant left overs from other jobs. Upon speaking with Galaxy Stoneworks, they stated that that is their agreement with Lowe's as a corporate account to allow competitive pricing. Great! Now I have two pieces of stone that do not match in color, texture or appearance. Let the buyer beware; choose your stone directly and have a fabricator with good recommendations do the install. Then and only then will you know what you are expecting!
BROOKLYN, NEW YORK -- The installer did not know how to install Pella Windows which Lowe's sold as only windows they carry. The installer claim to be certified but it was obvious he did not know how to install these windows. Cause lots of damage to home and Lowe's will not take responsibility. They installed a broken window and refused to replace or give credit. Corporate office makes no decisions - they let themselves go by what store manager claims. They plainly steal from their customers, they hire these cheap installers and then would not take responsibility. I will for sure never set foot on a Lowe's store. Even Home Depot treat their customers better I hear, I've never had a problem with them.
SAN JOSE, CALIFORNIA -- 1) Appliance Heros came on June 18! They were suppose to get the parts within 3 days. That means Friday or Monday June 20th or 22nd. They did not call me at all. I called them on Monday and they said it would come on Tuesday. No call from them. I called back again, they said on Tuesday it did not come in. Wednesday rolls around, no call from them. I call them and they tell me it finally came. Fine sure I'm being patient. It happens.
Because it's so late already they say they can come on Friday June 27. Finally they come on Friday. By now it's been 9 days. The technician can't fix it. He says it's the main board that's defective. He calls his supervisor and says "The part is defective. The family has been without a fridge for a week. Can we expedite the order?" The supervisor says "Yes. Ok I'll get it ordered and expedited."
2) I call on Monday June 30th to Appliance Repair Heroes. First they put me on hold and tell me the parts department is busy. Then after 1 hr I call back and say I'm still waiting. This woman named Lisa ** answers and tells me my part is due in on Wednesday. I get very upset as they promised expediting it on Monday. Now we're promised delivery by July 2nd (2 days before July 4th). I call Lowe's and am very upset. I told them I need it expedite. It's going to be 4th of July and I need my fridge. I tell Lowe's that it is unacceptable. I want my refrigerator fixed. Lowe's tell me sorry Appliance Heroes are closed. I tell Lowe's the story and they say they can't do anything until they contact Appliance Heroes. Still nothing from either businesses.
Finally I get a call on Tuesday from Appliance Heroes saying that they cannot expedite it but want to schedule me in for Wednesday or Thursday. Appliance Repair Heroes tells me that they will try to get it to me and asks me for more flexibility. I tell them I can have someone home all day. Appliance Repair Heroes says "Great." On July 3rd, now it has been more than 15 days. I call them on July 3rd to ask what time they are coming, they said "Oh we're coming between 3-5 from what you told us originally." Ok what the heck?!
I asked my family to stay home so you could have flexibility to come earlier! Ridiculous. Ok fine, I wait until 3-5, the technical comes over still can't fix the fridge, tells me that he will get his office to fax the paper in when he gets back. I call Lowe's and they tell me that they cannot accept my paper and need to contact Appliance Repair Heroes. Guess what?! As I said before I told Lowe's it's cutting too close to July 4th.
3) Now instead of accepting a copy of the paperwork from me so that you can replace my refrigerator, you want to call the Appliance Repair Heroes and get back to me in two business days.
4) Now I have been without a fridge for 19 days. By Tuesday July 8th it will have been 20 days! I am completely unsatisfied with your service.
BRISTOL, VIRGINIA -- On the Lowe's Website, the Bristol Lowe's has the James Hardie Cedarmill Lap Siding, Item # 26892 for $1.83. I wanted to buy 138 pieces, however the Bristol store only have four pieces and refuse to sell anymore than four pieces at the sale price. They have more of the same identical item in stock, but they refuse to sell it to me at that price. The sale ad did not say that this item is discontinued, or limited quantity.
I contacted the Corp office and they basically told me that they did not have to honor their ads. Now they have replaced that ad. It is identical ad except now the board is on sale until July 15th, 2014. Why are they advertising and extending the sale date for a product they refuse to sell?
NORWICH, NEW YORK -- I do not have a complaint about Lowe's. They were very courteous and very helpful! The quality of wood that arrived was great!! Much better than what many reviewers stated here and online. I anticipated getting some knotty, rough looking stuff, but it was only a 3-sided, no floor run-in for the horses that I'm building. It didn't much matter as long as it was strong enough to hold up in winter.
I guess if I had a complaint (which I did let the store manager know), I kept getting rerouted when I was trying to find out what time my delivery was going to arrive. It took 3 calls (as I kept getting disconnected after being on hold), but the lumber arrived with all the equipment needed to take it to the 'hard to get to by truck' location. The delivery driver was awesome!! He informed me that (4) pieces of Tuftex roofing material was not in stock and would be delivered it as soon as it was in stock, which should be this week, per the driver. It's fine. It's the last thing going on anyway. I have another 4 weeks. He also informed me they gave me an extra piece.
When they loaded it on the truck, they realized (1) piece broke at the edge. This would not interfere with the roofing anyway, but I got an extra piece. My husband did not hear him say this and was a little upset until I informed him that he did tell us... twice! Once when unloading with forklift and 2nd time when we were going through it to make sure it was all there. He went through everything twice, upon arriving and leaving! That to me is exceptional service!! My husband and I are starting to build it (ourselves) and couldn't be happier with how this was all handle! Good Job Lowe's!!
SANDY SPRINGS GA -- Today (July 18) at about 1:45 pm, I went to your store in Sandy Springs on Roswell Rd regarding a sign that I thought your company would be interested in. I've attached a photo of the sign. Given what happened at this store earlier this week I thought that Lowe's would be interested in the sign as a reminder for people to CHECK their cars before entering one of your stores.
Obviously not only was I wrong but your "associate" was very rude and condescending to me. I believe his name was Dan and he couldn't have been more rude to me as I showed him one of my signs. I have to assume that Dan is a reflection of your overall corporate attitude towards your customers being that if the customer isn't buying, then "we (Lowe's) ain't got time for that customer."
I'm not upset that you aren't interested in the sign. I AM UPSET at the snotty condescending reception I got from Dan, who is probably a very low level person. He showed no interest in even giving me the name of the right person at Lowe's to talk to. A Lowe's marketing person maybe? Dan couldn't get rid of me fast enough!! He was rude and snotty for no reason. He made me feel as if I was homeless person that had just come in off the street wanting a handout.
In case you weren't aware: a shopper at your Sandy Springs store left her child in her hot car while she went into your store. After a few minutes of hearing the commotion by folks trying to free the child, she ran back out to her and drove off. A store employee got her tag and she was arrested today, I believe. I saw my sign as a very simple and cheap way for Lowe's to remind folks about the DEADLY consequences of leaving a child/pet in a hot car. I also thought that since this story was all over the news channels down here, Lowe's might take advantage of providing a public service and enjoying some free "great" publicity as well.
Two things are quite clear to me now. 1) Lowe's doesn't give a damn about their customers, 2) Lowe's is penny wise and pound foolish. No one should be treated as NASTILY as I was by ANYBODY!! I am sorry that I thought my sign would help the public and therefore increase sales for you. How stupid of me! I am a retired Inv. Banker and in 30+ years in a rough and tumble business, I NEVER treated ANYONE the way Dan treated me today. FYI, there were a couple of female associates who were present as well. HOME DEPOT HERE I COME!!!