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Extended Service Plan Ripoff and the Big Fat Liars Who Work For Them
Posted by Lutie 47 on 05/14/2010
ATLANTA, GEORGIA -- At 1:30, March 11, 2010, I was told by "Ste__" (who conveniently no longer works for Federal Warranty Service Corporation, according to his supervisor, "J__ain-I-cannot-reveal-my-last-name-for-security-purposes" when asked for his last name..."J__ain" is probably made up, also) that the KitchenAid Extended Service I was purchasing on my 3rd KitchenAid in the last 5 years was for 10 years if I purchased that day. I was to receive an email verifying the length of time within 24 hours. "Ste__" even put me on hold to verify it with his supervisor...came back on and said, "yes" it would be for 10 years, expiring 12/08/2020.

March 15, 10:30 A.M. spoke to "Mel_____", CSR, looks on computer and says, "Yes, it is for 10 years"...puts me back over to Sales to see why my confirmation has not been emailed. "Lau___" in Sales @ 10:32 A.M. tells me that as of March 15, I have a 10 year extended total replacement plan.

Still nothing received by 11:40 on 3/16/10 and "An__" reconfirms in the CSR Dept. that the computer shows that a contract for 10 years was sent to me.

"Sa__" on 3/26/10 @ 10:00 A.M. said the actual contract was sent to the "wrong place" by the CSR Department and that a new contract would be sent and take 7 to 10 days...and yes, confirms again my contract expires in 2020.

"Na____", on March 29,2010, is from the same town where I live (40 + miles from the Indiana office on the Kentucky side of the Ohio River) and works in CSR office, I believe. He also confirms that the computer screen shows that my contract is for the 10 years. I know his family, so he will tell me the truth...he went to the same school as my children and we know the same people...he will not tell me something that was a lie. He told me that I should get a cover letter for the contract that states that my Total Replacement Plan is for 10 years.

May 14, 2010, receive another contract with a THREE YEAR TOTAL REPLACEMENT PLAN...NOT THE 10 YEAR I WAS SOLD!!!!! Call @ 11:45 A.M. and speak with "A___" who says it is for 10 years and puts me in touch with the Sales Dept. and tells "Jai___" the situation and she says that it shows that it is for 3 years and cannot be changed, but she will ask her supervisor,"Lis____", and explain the situation. "Lis____" tells me it is for 3 years and it cannot be changed. I ask to speak to the supervisor's supervisor (this is now going on for 45 minutes).

NOW, get this...I have had 7 (seven) plus the original approval from a supervisor who say my contract is for TEN (10) years...the "I-cannot-give-you-my-last-name" supervisor today tells me that the company NEVER had a ten year contract...PLEASE, PLEASE, PLEASE...WOULD SOMEONE TELL ME HOW I KNEW ABOUT THE 10 YEAR CONTRACT AND 7 PEOPLE EMPLOYED AT THIS OFFICE SAID I HAD IT...BUT TODAY, I AM TOLD THERE WAS NO SUCH THING??? When pushed, the latest "final" supervisor told me they had had a 10 year contract in January, but I could not get that one...

Now, get this...when I told him the number and names of the employees who had verified that I had a 10 year contract with them, he told me they were all lying to me...why would 7 different people lie to the same caller on different days, months, etc.? He told me he was going to go back to all of them and tell them they should not lie to me. I was not born yesterday, but this little weasel said he would not change it even though that is what I was sold...he then tried to explain that verbal agreements were not contracts...I asked if he happened to have a law degree, as he was making incorrect law determinations...the monies were sent from Kentucky and sold over the state line as a 10 year contract from Indiana...they have not only broken a moral code (this young generation generally has no idea what that is)BUT they lied and cheated a customer to get my funds.

I am going to shout the following: DO NOT BUY ANYTHING THAT HAS TO DO WITH WHIRLPOOL, FEDERAL WARRANTY SERVICE CORPORATION, KITCHENAID EXTENDED SERVICE PLANS LOCATED IN INDIANA AND LOUISVILLE, KY. The supervisor is now telling customers they do not get what they were sold...it is their "code" of conduct.

I am contacting the state attorneys general in Kentucky, Indiana, and their location is also, according to their contract, in Atlanta, Georgia. What I thought was funny was the Complaint Dept. for this Indiana branch is not in Indiana, but across the bridge in Louisville, KY. They refuse to give you a street address, but the supervisor gave me a post office box and incorrect zip code...when I questioned him on the zip code, he then gave me a correct one...I guess he was trying to pull a fast one again.



When asked for the President's name, he fumbled and gave me J. F.'s name, the President of Whirlpool...but he did not have an address or a phone number...

     
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Posted by Alain on 2010-05-14:
Whirlpool World Headquarters and North American Region, 2000 North M-63, Benton Harbor, MI 49022-2292 General ph#269-923-5000.
Posted by Slimjim on 2010-05-14:
It sounds like you should amend your complaint as perhaps the target should be this Federal Warranty Service Corp. They look to be the warranty insurers and man,they seem like real pieces of work. They give you the name of the President of Whirlpool??!? Too funny when it's their warranty and BS. One of the biggest flags that fly is when a company's service reps don't want you to know their last name. Trust me, this is not a department that sees a lot of compliments. I would go online and file complaints with both In and Kentucky's Attorney general's office. That;s two AG's that will be looking for a responce on how Federal is going to solve your problem.
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Brutally Bad Customer Service at Lowes!
Posted by Lowessucks on 05/23/2006
GREENWOOD VILLAGE, COLORADO -- I wanted to purchase a GE Profile Gas range from Lowes for which I placed an Order at the Store

LOWE'S OF GREENWOOD VILLAGE, CO #0311
9100 EAST PEAKVIEW AVENUE
GREENWOOD VILLAGE, CO 80111
Phone: (303) 220-8737
Fax: (303) 220-8562

1) The day I made the purchase I was told that They can get the Gas Range on the following Friday.

2) The day after I made the purchase I got a Call from an associate at Lowes Thanking me for the Purchase. Thats when I was told that the Range would be there the Following Friday (28th Of April 2006) and Since I had requested the Delivery and Install on a "Saturday" he said That, that was possible and would be done that way.

3) So came Friday(28th April 2006) and I called Lowes and No One Had any clue as to when my Unit would be delivered. Infact the Install Service Rep gave me the Phone number of the Installer and asked me to schedule an appointmwnt with him directly. I left the installer two messages. He finally called me in the evening and told me that He was not working for Lowes anymore. I asked him, since When? and he told me "Since about a month ago". So I called back the Insall Service Dept of Lowes and the Guy (cannot remember his name) told me that " This was news to me!". No one was aware that their installer (atleast whom they thought was their installer) was no longer working for them.

4) I made repeated calls that day and then Saturday and then Sunday which is when I had the Worst Customer service Experience Ever by The Install Rep named "Gary" . His Tone was the most Rude I had ever Heard and rather than solving my problem he was trying to intimidate me. He constantly kept on saying " if you interrupt me once more I will disconnect the call Okay" And then I said "Yes" To which he repeatedly kept on asking me me "Okay?? Okay??" Just intimidating me in the most DisRespectful fashion.

5) So Then I yelled and ended that conversation. I was extremely frustrated by then and called Lowes Main Customer service number: 1-800-445-6937 So that I could cancell my order. The lady who answered my call was good and she redirected me to the Operations Manager of that Lowes Store named "Anissa".

6) Anissa offered me a 10% discount so that I did not to cancel my order, which I did'nt. She told me that the 10% discount was for the inconvinience caused to me.

7) I also Asked her that I cannot take any more days off so I needed the Delivery and Install on a Saturday. She promised to call me on the following Monday (May 1st 2006) which she didn't. So I called instead at 5:00pm and I was told that she was out for lunch (yes at 5:00pm) and that I should call back later. I specifically asked the Customer Service Rep who answered the call as to How long she would be working there and I was told till the close of the day (10:00pm). So I called back at about 8:45pm and I was told that she had left for the Day.

8) So then I called the following day (Tuesday - May 2nd 2006) to talk to Anissa and I was told that she was in training and that she would be back in on Wednesday May 3rd. I left a message for anissa with the Customer service Rep with my name and bunch of other relevant details about my order.

9) So then I called on May 3rd (Wednesday) and she was not in that day too. I asked for the Store's manager and got to talk to Bill, Which I was later on told that he was the Store's Zone Manager. Explained the Whole situation again to him and he promised to get it resolved. He also told me that he will Definitely call me back that Day.

10) I did not receive a call from himthat Day. So I called up the very next morning (Thursday May 4th 2006) and spoke with Bill and he said he had called and even left me a Voice mail. I am still waiting for that Voice mail till date). I am sure he dialed the wrong number. Anyways He told me that He is still trying to figure out who the installers are.

11) The next day (Friday 5th May) I called up the store again and spoke with Anissa and she told me that Michelle was working on getting the installers figured out since there was some messup with the installers. She kind of indicated to me that the ball is out of my court now. Please be calling Michelle which to me is a great indicator of Poor service.

12) Its 8th May (Monday) today and I have still not heard about my Order.

13) So I made another call (Don't even know what Date now. and spoke with Michelle in the Install Department. She told me that I would have to work directly with the Installers which was now even more frustrating to hear. So I told her that I have dealt with enough of this and I need answers upon which she softened her tone and told me that she would find out whats going on with my delivery and get back to me (I think another tactic to get rid of a customer rather than helping one).

14) I waited for about 2 hours for Michelle to call me back but nothing. I was by then running out of patience and being given the Run Around. I then made a call to the Lowes Main Customer Service Number again and told them about my problem. They went over my Order and the Notes so far and apologized to me about the treatment given to me so far. This was the first time I think someone from Lowes as a Company had apalogized to me for the Bad treatment and service that I had got. They said they will look into the matter.

Guess what? Michelle called me back within about 5 minutes of me making that call to Lowes Main Customer Service. She told me that She contacted the Installer who Sub contracted with another Install Company in Colorado. This Subcontractor installer did not get a copy of the Insall Order. So she contacted the Main Install company and they too did not receive the install Order but Michelle remembered faxing it to them. Another Mess at Lowes? Someone dropped the ball somewhere AGAIN! So she Faxed them the Install order again.

15) At this point I was so frustrated that I just wanted to order the same GE Gas range from Home Depot. So I ended up making a Call to the main Customer Service Line at Lowes again and asked them to cancel my order. They transferred me this time to the Store's Manager (don't remember his name). This time it was the Store's Manager and not the Store's Zone Manager. I requested him to cancel my order. He asked me to explain to him why I wanted to cancel my order upon which I told him "NO Sir, I will not Explain this Whole thing again. I have already done this three times. I just want my order cancelled". He then I guess found the Notes on my Order and started going through and stalling me. He asked me if this was a special order upon which I said I don't think so. So since there was no way to save this order he asked me in that sarcastic tone, "U sure you wanna cancel this order? I said yes, he said OOOOOOKaaaaaayyy. Yeah Just like that in that tone".

It seemed like at that Lowes store no one seemed to care about my problem. Everyone just wanted to give me Some BS answer and get off the phone as quickly as possible.

As the old axium goes, if you make your customer happy you've made one person happy. But if you mistreat your customer, he will share that experience with 9 other people. Or maybe worse, on a forum board or Boards on the internet.

BTW I have ordered a the Gas Range from Homedepot and I cannot even BEGIN to describe the Difference in treatment and the smoothness of operations (with the 10% discount) between the two stores. Home depot was WAY WAY WAY Better in service Quality and Customer care. I think they understand what the Word Customer Service means where as Lowes in my opinion Absolutely does not.

Note: I will not be doing business with Lowes anymore. My experience in Totality was Extremely extremely Poor.

Thanks.
     
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Posted by Anonymous on 2006-05-23:
COPY your Lowe's receipt and type out your complaint emphasizing your problem with "Gary" then submit your letter by certified mail to - Customer Care
Lowe's Companies, Inc.
P.O. Box 1111
North Wilkesboro, NC 28656
Did you get your money back ? I'd call you credit company and flag Lowe's from doing any transcations, provided you got all your money back.
Posted by Doc J on 2006-05-24:
There are so many complaints about big-box appliance stores and their delivery service/policy. Rent a small U-Haul, get some friendly neighbor boys to help load, and hire an independent contractor (look under "handyman services") to hook up the appliance. Might cost a total of $100 (including pizza for the helpful boys). But it's done on your time and it's done right.
Posted by beanbagbritches on 2006-05-25:
I can't believe you thought Gary was rude because he asked you to stop interrupting him. You even admit to yelling at him. No wonder you didn't get anywhere.
Posted by Thirdsession on 2006-06-01:
Yesterday I bought a garden hose container and it clearly stated on the container "For 5/8" garden hose. Today I returned to Lowe's Home Improvement on Rte 44 in Taunton, Ma. because the fitting on the conecting hose was for a 1/2" faucet and would not attach to the faucet on the house which is 5/8". The salesman said the only way to make it fit was with a 5/8" adapter. That was fine with me but since it was clearly stated on the container "for 5/8" hose", I want it included in the price of the container. He stated that he couldn't do that but he would get the manager. The manager came down promptly and I explained the situation to him. He stated coldly, "so buy the adapter". I explained to him that his attitude would only result in my returning the entire container for a refund and a lost sale. I then pointed out to him that it clearly states for 5/8" hose. He stated that neither he nor Lowe's printed that statement. With that sophmoric statement and attitude, I did raise my voice a couple of octaves and asked to speak with his superior. He then grabbed his badge on his shirt, stuck it in my face and said, "I"m the boss here now". His badge said, "CHARLES, SALES MANAGER". The adapter is only $2.97, a small price indeed, but the principal of false labeling and a cocky, juvenile attitude by the manager will not allow me to pay for this item. After I left the manager's presence, a customer came up to me a told me that he purchased the same item last week and met with the same results. Has Lowe's stooped to deceptive tactics to sell merchandise? Does Lowe's not care about its customers? Is this the way everyone will be treated at Lowe's? Are Lowe's salaries so low that they can only hire managers who just want to exert their authority and don't care about Lowe's good standing? Tell me, what is my next step? I am a 68-years-old retired executive and I don't believe anyone should be treated like that and Lowe's should stand behind what is printed on the label whether they printed it or not, they are selling it and thereby vouching for its accuracy.
Posted by Bodashustatas on 2006-07-14:
Moan, moan, moan. Gripe, gripe gripe. If you are going to take your business elsewhere...then do it!!!!! Why do you feel the need to broadcast it to the world, like anyone cares about your problems! Do what ya gotta do and move on! If they are that bad, hit them in the pocket book! Take your business where ever you like. If others agree, they will go out of business, if not, they won't. Are you trying to sway public opinion? Whatever!
Posted by BestCashier on 2006-10-28:
That is so true if your not happy with the customer service at lowes then go to wherever your heart desires! And PLEASE PLEASE dont do the "Oh im gonna go to home depot now" speech in front of the lowes employees because guess what as an employee there i can tell you we could care less!
Posted by chancesr on 2006-12-19:
Lowe's employees do care less and boy does it show! Maybe when Lowes goes down because of such lousy customer service, you'll be on here. And I think this is to warn the public about what an awful company Lowes is. I will never shop there.. don't want to meet the evil people that work there.
Posted by nataligirl8698 on 2006-12-28:
Posted by Alain on 2007-06-14:
BestCashier seems to represent Lowes and how they feel about customers. So that's Lowes answer to your complaint.
Posted by Ann Margaret on 2007-06-26:
I feel for this person, because she is getting the same polite run-around that I have been getting with a repair on a refrigerator for over three weeks that I purchased from them. Had I known that Lowe's was so poor with their service I never would have purchased this item from them. So I think it is great to read about other people's experiences with various businesses. Maybe if we all woke up and refused to frequent these places they would change their policy.

Just call up their repair service, and all you get is how they are a "Customer Care" company. Well if waiting over three weeks for a repair is caring, then they don't know what the meaning is.
Posted by great-grandma is M-A-D on 2007-07-06:
not glad to see others had problems with Lowe's, but, glad it wasn' just me. Not glad that people can't understand if they don't have problems then no one does. They will someday and no one will understand, only criticize. What a shame. I do wish my run-around had been polite, I went all the way up to the executive customer service in the home office and she was the rudest of them all. Basically, catch us if you can. I EXPECT new appliances when I buy them, tell me they are refurbished (as in new compressor installed before my pruchase) and if I then choose to buy, to bad; so sad for me, but, that wasn't the case. I asked the right questions but was fed lies and never would have known had it not completely broken down and had the door hot as hades = I just wonder if it would have gone on fire had I not gotten up during that night? Only God knows, but, I am sure that others will say that is dramatic now that I see they have been treated well or work there...good for you, AND GOD BLESS EVERYONE...I am not vindictive at all. Just want what a paid for A NEW fridge.
Until you walk in my shoes...yadayadayada
Posted by great-grandma is M-A-D on 2007-07-08:
do any of you think that 'T' should be added to the Lowe's name ? lowesT
Posted by great-grandma is M-A-D on 2007-07-09:
Bodashustatas - people come on here just to do what you seem to think they have no right to do...complain about services, so why, may I ask, do you put your 3cents in if you have no interest. You go elsewhere, this site is for complaining, if there were no problems, then no complaint site would be needed. someone has to wake up Lowe's and such to the fact that if you think customers are ALWAYS wrong, you best think again.
Posted by Jezzicka on 2007-07-26:
I currently work for lowes and I have been for almost 4 years I understand that the problem that you are having is very agravating but yes....looking at us and telling us that you wish u had went to home depot does not make us want to help you any better in all reality it makes us care less...you be rude to us we will be rude back...thats with every person..not just lowes employees. btw what MOST people don't understand about retail...we got to "Lunch" when we get a chance...not everyone goes to lunch at 12 especially if you don't get there till later...but i'm glad you have decided to go to home depot because since this situation happened you will never find lowes to ever suit your needs so have fun shopping at Home depot!
Posted by Alain on 2007-07-31:
I keep on hearing managers talk about customer service and then doing their best to make sure it can't be done. Oh well, they pays us and we hide as best we can.
Posted by bluesplash on 2007-09-06:
I have a hard time with Lowes service also. I am a great believer that as a customer my sales person reflects back to me what I am sending out but I swear the people at my local Lowes just have no idea what customer service is and are PLAIN CLUELESS about any products in the store. I have been in customer service (waitress, Kinkos, and now my own painting business) and if at any time I acting like the people in Lowes acted I would have been fired. And to the people that work at Lowes on this site I think you should look at all the people all over the country that complain constantly about Lowes service and maybe you can suggest improvements in your store. Thank you
Posted by BruceWayne on 2007-12-19:
Alot of times customers take store/retail employees for granted. They think that by calling someone up at the store and yelling at them and/or bullying them around they think that they can get what they want out of them. That is not true, in reality you come off as looking like an idiot. I have worked in retail for several years now especially in the home improvement/hardware business. Customers like you are few and far between. You make up about 0.01% of customers big box retailers receive and frankly we could care less whether you spent your money with that company. It takes more time and effort to try to reason with you than it does with a normal person. Now, if you called the store and tried to reason with an associate, that is one thing, not everyone working in that store knows what is going on all the time. So you may have to explain your story many times. But being rude by yelling and screaming at employees over the phone does not help the situation and does not make you a bigger man. You make the situation more difficult for not only you, but for the store and employees as well. So don't be surprised by the service you received at Lowe's. If someone treated you the way you treated those employees, how would you react to that? Quit trying to be tough and suck it up!
Posted by doityourselfgal on 2008-02-02:
I sit here laughing a bit because I really wonder how exaggerated this story is. Knowing how Lowes works and their policies I truly believe this story to be a "bit over the Top". I also wonder how cooperative you were with Lowes. Through the years of flipping houses I have shopped all the Big Box stores and experienced problems with all. The overrideing difference between the stores was that, given the chance, Lowes took care of me while the others did not. Mistakes happen, it is a part of life and business. I have found that Lowes will do whatever it take to correct the mistake. It is not always easy and fast because there are many times outside Vendors etc. to deal with but, they take care of you. One more question, When was the last time you went on a site and blabbed about a GOOD experience you had?
Posted by anthony2009 on 2009-09-04:
I work at Lowe's. I do think the system could be a little better, though. It seems as if ONE PERSON drops the ball, everything goes downhill.

The system works perfectly about 93% of the time. You just had a bad experience.

You must be in an area where there is a home depot with really good staff. The home depot here SUCKS!

Posted by Backlash2 on 2010-02-03:
I must say that some of the products I buy from Lowes have been defective, for example I purchased a Cusinart coffee pot $99.00
it leaked after 3 months use, I bought and Electric Fireplace $500 it stopped working after 6 months use.I have found too that by going on their website and sending an Email regarding my complaint to their customer service that they always get back in touch with me in a couple of days and they have always gotten in touch with the manager from the store that I purchased the items and had him call and offer to replace the item or refund my money
Posted by Pakettle on 2010-05-03:
We moved in January 2010. We bought a washer and dryer from Lowes. In the past we made many large purchases at Lowes and never had a issue (until now).

Recently we bought a new entry door with oval glass insert. When we hadn't heard anything about the door and it was after the date expected, we called Lowes and was told the door was lost in shipment and they are trying to find it. They tracked it down and the installer (Lowe's contractor) called us to set up the install.

The installer took out the old door and framed in the new one, but when he went to attach the door to the frame he noticed damage. He said he would have to install it, but would contact Lowes about ordering a new door. He said it appeared that the door was dropped. There was a slight dent which is covered by the door knob and when he removed the panel holding the oval glass, many of the glass supports (plastic) we broken.

The problem is that Lowes (the local store) has put us in the middle of their dispute with the installer. I got fed up and called the office of the CEO because I don't understand why this cannot be resolved between the store and the installer. The installer is claiming that Lowes is making him responsible for the damage and Lowes is telling us they asked the installer to repair or replace the door at his expense. I paid for a new door, not a damaged and repaired door. If Lowes won't replace the door, I want a discount on the 1200 I paid (in advance because it was special order).

Am awaiting a response from the CEO's office. Depending on the outcome, I may never shop Lowes again.
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Whirlpool Poor Service
Posted by Wadeyflying on 05/03/2010
CROYDON SURREY, COLORADO -- We purchased a top of the range Whirlpool washing machine on the recommendation of our local shop it was fine for 9 months then it went completely dead. They came to to it and said they would have to order parts for it and would return in a week which they did. It worked fine for 1 day and has now stopped working again. They are due to come out to it on Tuesday 3-05-10 and will almost certainly say they don't have the part in stock and will be back in another week. This will mean that the machine will have worked for 1 day in 4 weeks due to their problem of not stocking parts, this is not customer service but a way of saving money while inconveniencing customer to the max! I call customer service who should change their name to lack of customer service and spoke to a bi-ch their who was a fully qualified back room lawyer who would not help in any way when I said the goods are not of merchantable quality she said we don't have a contract with you!

Be warned this company does not give a sh-t about customer service and I hope this note deters you from buying any product from Whirlpool you have been warned Whirlpool sucks.
     
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Posted by Anonymous on 2010-05-03:
Surely you don't expect a repair shop to carry every single appliance part made.If the unit is under warranty the company can have the factory assist in getting parts quicker.Keep on them.
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Whirlpool Cracked casing of water filter / customer service / product defect
Posted by Airstreaming on 05/26/2010
I am writing in hopes of getting an acceptable response. I came home yesterday (5/25/10) from work to find my garage flooded and my living room wood floors soaked with water. The water filter system that we had purchased cracked in 2 places and there was water spewing out for I don't know how long. From the looks of my garage and wood floors it would seem it had been leaking for HOURS. I brought the defective unit back to LOWES and the manager refused to exchange the DEFECTIVE item for a new item. Saying it was not his problem it is Whirlpools problem. He said for all he knew it could have been dropped. WHAT???? I told him it was not dropped. I came home from work to find there were 2 cracks in the bottom part of the unit and it was spewing water! He still refused to exchange it. All I wanted was the clear plastic part I did not need any other part and he could have kept the box! He still refused. I ended up buying another one because at this point I had 2 inches of water in my garage, my wood floors are ruined (have to replace that!!!!!) and NO WATER! I did purchase a new unit (what choice did I have????!!) I tried calling Whirlpool on my way home but they were closed. I called them this morning and the customer service representative said it wasn't there problem either. I told her about the damage and she asked me a few questions about where it was, I told her. The unit isn't in any 'freezing' area, so that is not the problem. She did give me an address that I could send the unit to and get a replacement. What good is the replacement now? I already HAD TO BUY ANOTHER UNIT!! What am I going to do with a second unit??????
I asked about the service I received at Lowes and she said they don't have anything to do with that. HUH? Doesn't Whirlpool stand by their products when they send them to different stores to be sold???? Why sell a product to consumers and then not STAND BY THEIR PRODUCTS? I don't understand this. I have a mess to clean up which is going to cost me at least $500 and I couldn't get a new filter case???!!! Who is going to pay for the DAMAGE to my floors???????? I couldn't believe I had to actually BUY a new unit!!! For this Lowes has lost a customer and so has Whirlpool. What a shame it is when companies can not stand by the products they make. And worse, the store they sell to won't stand by their products either. SHAME on Whirlpool and SHAME on Lowes.

     
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Posted by MDSasquatch on 2010-05-26:
Speaking of water damage, this is probably a good time to remind people to turn off the water supply to their washer when going away on vacation.
Posted by Anonymous on 2010-05-26:
I recieved a case of cracked filters once.It got to the point where I was inspecting filters before I sold them.....

Posted by dlh on 2011-05-26:
I had the same problem. The housing cracked after 2 years. luckily we were home and had less than 5 gallons leaked out before we discovered it. I bought mine from Lowes too. The whirlpool support website was not functional and didn't even have a phone number to call. In the meantime my house is without water. My solution: I bought a whole new filter housing, washed the old one, put it back in the box and returned it to Lowes pointing out the defective housing. since our water is relatively clean, the old one and the new one were indistinguishable except for the crack in the housing.
Posted by shony b on 2011-08-05:
I just had the same problem with mine. It's been about 3 years. It also had 2 leaks in the bottom of the filter housing. Nobody sells that part seperately. What a scam Whirlpool has worked out here.
Posted by CBOZ on 2012-07-31:
Just spent the last 2 days drying my basement and throwing things out.
The filter house burst and had a major flood.
Called Whirlpool to let them know and asked for a replacement filter housing (not the whole thing)
they advised me it was over a year old and there was nothing they would do.
I also advised them that they rate this filter at 100 psi and my city water is adjusted to 45 psi and this should not have happened.
What a mess I'm left with
Posted by Dan on 2013-07-07:
Had same problem cracked filter housing after 7 months. Lowes said same thing not there problem. Whirlpool said the same.
Lowes and whirlpool off my list!!!
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Whirlpool Double Oven Control Board Part Unavailable
Posted by Sonaj on 12/01/2010
My husband and I are extremely frustrated that a key replacement part for our Whirlpool oven (the control board) is on backorder with NO ETA. We were unable to use our oven for Thanksgiving and will likely not be able to use it for the remainder of the holiday season. We've contacted Whirlpool on two occasions - on the first, they told us the part would be available Dec. 10th, on the second, they said that field was now blank in their database and they had no idea when they would have it. They did not offer to rectify the situation in any way, and don't seem to understand that while there are many, many customers waiting for THEIR broken part, all those customers cannot bake in their homes. I am completely dissatisfied with the customer service we received when calling their support line. I'm not sure if they're trying to get me to spend $2,000 on a new double oven or what - but I feel that they have been completely unprofessional in how they're handling this backorder situation. The last shipment they sent out was in early Oct - so for two months they have not made any of these parts available and the wait list of customers just continues to grow and grow. I will not be buying from Whirlpool again.
     
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Posted by Venice09 on 2010-12-01:
I don't think I've ever seen a company tank as quickly as Whirlpool. They are really on a downward spiral with no relief in sight. Based on the complaints here alone, I doubt that I would purchase a Whirlpool product.
Posted by jdpenn on 2010-12-09:
I also have a Whirlpool Gold double oven (model GBD307PDS09) that is quit working and is useless without the control board that just quit working. They tell me the part # w10244191 is needed to be replaced but is on backorder until 1-28-2011 !! I just called whirlpool to see if my oven was recalled and he said no, and they are changing the part number to a different part number. His computer said the new part number would not be available until 2020, which means there is no date for completion. I have called all the local stores and the general consensus is that they will not make this replacement part anymore because there are too many problems with it. I guess I'll have to drop $2500 on a new oven. What a rip off!! This oven is barely 6 years old. I WILL NOT be buying another Whirlpool!!
Posted by Venice09 on 2010-12-09:
I would be furious if this happened to me. This is one of the reasons I refuse to buy expensive appliances. Whirlpool should offer you some sort of resolution. You put your trust in their product, and they have really let you down.
Posted by DeniseW on 2010-12-11:
Hello, to all who need this part I see no time in the future getting this part. I received the part#W10244191 directly from whirlpool (which is the replacement part for the old part) for my double oven GBD307PDS09 to have a authorized service tech to install the part before the holidays (he was here for over 2 hours) and cannot install part since it was manufactered incorrectly and pulled off shelves still in mfg stages. The connector on old part is smaller than new part and does not match up on touch screen board and still gives error messages. There should be a lawsuit for this, since this item should be recalled since customers have been waiting over 3 to 4 months without an oven working that cost around $3,000 and is under 6 years old. This is not acceptable, I am so frusterated.
Posted by Venice09 on 2010-12-11:
Thanks for sharing that info, Denise. It could be helpful to others in the same situation.
Posted by sonaj on 2010-12-11:
An update: After not receiving a satisfactory answer from the customer service number, I emailed them through the site for assistance and here is the response I got back...they actually had the nerve to suggest they resolved my issue!

"Thank you for visiting the Whirlpool web site. We appreciate hearing from you.

Your email is extremely important to us and we sincerely apologized for any delays in responding to your email. We are working diligently to respond over the telephone and through email to all of our customers.

I am sorry to learn of the problem that you are experiencing regarding your Whirlpool oven. Our system does indicate that you have recently contacted Whirlpool on 12/3/2010, via telephone regarding this issue, and we see that your concern has been appropriately addressed.

Thank you for contacting Whirlpool. Please let us know if you have any further concerns.

Sincerely,
Dawn B.
e-Solutions Specialist
Customer eXperience Center
http://www.Whirlpool.com
(866) 698-2538"

By the way, for anyone that would like to email customer service, here is the email address this email came from: whirlpool_customerexperience@whirlpool.com

Maybe if enough customers start calling/emailing they will come up with some sort of solution.
Posted by Venice09 on 2010-12-12:
That response reminds me of someone and it's not very helpful.
Posted by dfox on 2010-12-21:
I am so glad to have run across this site and the posts from each of you. I am also waiting on a control board for my whirlpool double oven. I have had MANY conversations with whirlpool and I am more furious each time I hang up. I have been told that they ship 30 per day and that is not enough to keep up with demand. How can that not be a defective part? Why is there no recall? I have pre-paid legal and have never had to use the services, but I am building a case now to call a lawyer this week. My oven is 2 years old and hasn't worked for 3 months and I have no idea when it may work again.
Posted by DoNotBuyWhirlpool on 2010-12-23:
I have same problem with my double wall oven...been waiting for the same control board since September 2010...they told me to wait until Feb 2011...of course that will change to march, april....

see my frustrations at:
http://www.my3cents.com/showReview.cgi?id=92332
Posted by dfox on 2010-12-25:
Earlier in the week I was offered a "prorated exchange" and was waiting on my file to be reviewed before I was given exact figures. I was later told that my request for a prorated exchange was denied because the part would be able within 30 days...therefore I didn't meet the criteria. 30 days....ha! I don't believe it one bit. I finally spoke to a supervisor who assures me that there is a ship date of December 31st. I don't believe her one bit...and told her that. I have pre-paid legal and will be contacting an lawyer next week. I can certainly see this being a class action lawsuit.
Posted by sukimoor on 2011-02-28:
I have the same problem - been on hold with Whirlpool for 45 minutes while they scramble around making excuses and giving me a new part ship date of March 30. I have been requesting a part since October with no ship date in sight! Please post info on the class action lawsuit if one exists. Thank you
Posted by moms2cents on 2011-05-20:
Ours went out 2 days BEFORE Thanksgiving also!! I have made everything, including rotisserie turkeys and birthday cakes on the grill for the last 7 months. I am pursuing this. I'd like to follow up with you. Email me at kidsigrl28@hotmail.com

take care,
LS
Posted by Joe on 2012-09-02:
I called to get a control board from whirlpool and they told me it's back ordered. She said it has a guaranteed arrival date of "2020"!
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Complaints on Whirlpool part - Wait
Posted by DeniseW on 12/11/2010
Part W10244191 has been on backorder for since Aug 2010 and still Dec.10 on backorder. Over 2,000++ parts. I actually received W10244191 to find out that the part does not fit correctly to replace the old circuit board PN 8302319 (old part#). The connector is smaller in old one and bigger on new one so the touch pad does not match up and give error messages still. WORTHLESS COMPANY, I have a $3,000 oven that 100% has not worked for over 2 1/2 months, ready for a new oven BUT feel Whirlpool should replace/discount oven since this part is still in manufacturing the part correctly SHOULD BE A RECALL. This is not acceptable!!!
     
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Posted by Venice09 on 2010-12-11:
I agree. It is not acceptable.
Posted by MS KATIE on 2010-12-13:
Hello Everyone whose having problems getting the replacement part # W10244191. My oven's control board went out last friday afternoon. Have experienced the exact same thing as all of you. Whirlpool could care less and NO date insight for the replacement part. My local appliance repair guy just took the board out and is over-nighting it to be rebuilt (not by Whirlpool either). Hopefully that'll solve the problem. Says it'll take less than 4 days to get back and installed. I'll follow up with it works!! wish me luck, Xmas dinner at my house for 22 and NO WORKING OVENS! THANKS WHILRPOOL!!
Posted by DeniseW on 2010-12-14:
Hello Ms. Katie, my oven has been out for months got the replacement part to find out that whirlpool is still reconfiguring the part the new one does not work that is why no one can find it (they are all pulled) Jan 24 or 28 is the new date from Whirlpool. Yeah, Yeah with over 2000 people also that have been waiting months for a part are doesn't exsist. Way to go Whirlpool!!!! Please let me know where you tech sent it too and the cost to fix it and if it works. THANK YOU. Denise
Posted by MS KATIE on 2010-12-23:
FOLLOW UP ON 12/23/10. Local Appliance guy came back and installed the REBUILT control board that he had sent out last week. MY OVENS ARE WORKING AGAIN!!! I highly recommend you do the same thing. The company he used to rebuild my board was, FIXYOURBOARD,COM. PH# 512.355.1108. Located in Austin Tx. Owner is Bruce Webb. Bruce@fixyourboard.com. I can't thank my local applinca repair guy for thinking of this!! MR. APPLIANCE IN OAKLEY, CA. ROCKS!!!!
Posted by Venice09 on 2010-12-23:
That's great information, MS KATIE, and a good solution for anyone waiting indefinitely for the part from Whirlpool. I hope other people in the same situation see this post.

Congratulations on your working ovens!
Posted by hplar on 2011-01-11:
I've had the same problem as many I found on the web - blank display and "F2 E6" error when the display briefly worked. After several days of trying to find a source of the circuit card I finally attempted to fix the card. The problem for my card was a failed C6 capacitor in the display filament drive circuit. The area around the circuit was a little discolored from the heat from the power transistor Q28 TIP32C and its collector resistor R162. R162 circuit foil on the card was loose from the heat. This part of the circuit card needs a little more cooling.
Posted by happynow on 2012-05-06:
Thanks hplar, I had the similar issue and replaced the 2.2uf cap. It worked.
Earlier I had the F2 E6. Found that there was dry solder on R162. That fixed it for a few months.
This time the display was off and replacing this cap made it work.
Posted by Libby on 2014-02-16:
I have a washer only 4 years old and was told by a repairman that it is too far gone to fix and needs a new transmission. What a joke! I paid 100 dollars to hear that and called whirlpool customer service to complain that I knew their appliances were no good when compared with the older models but I thought 4 years was a little unreasonable and the rep who was condescending, disinterested and rude said she was sorry. That is just what I expect from a customer service rep- a self-righteous jerk. Congratulations, whirlpool u have lost another customer and I am sure u really don't give a damn!
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Double wall oven horrible; self clean destroys computer; Whirlpool breach of warranty
Posted by Humphreyml on 11/28/2009
I own Whirlpool double wall oven model GBD307PDQ. This oven is horrible and Whirlpool customer care is arrogant and condescending. On three occasions (post warranty) the oven has shorted out in self clean mode and fried the thermal fuse and twice fried the entire microcomputer. On two of those instances, the self clean cycle came on automatically.

Upon research, I am apparently not the only customer who has had this exact problem with my $2000 double ovens. Other consumers with the exact model and related RBD models have had this same problem with self clean. Repair costs are now near $1000 when you add up all three service calls over the years.

The frustrating part is that Whirlpool is not a trustworthy and reliable company. They refuse to formally recognize this problem in spite of the thousands of consumers who have had this exact problem. Frankly this is a known defective product. They know of its flaws and quality issues. I am interested in joining or helping to begin a class action lawsuit for breach of warranty.

Be sure to read reported problems with this model at www.consumeraffairs.com. Also send Email to humphreyml@cox.net if you are interested in fighting this big corporation.
     
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Posted by Anonymous on 2009-11-28:
It is out of warranty. How do you know there are thousands of complaints? I would think thousands would have them looking at that model. However, it is still out of warranty.
Posted by Angela on 2011-06-13:
Warranty or not- it is a manufacturer defect and one would expect to the company to stand behind it's product. This oven is a lemon. The fault certainly is not in the consumer's use of the oven. I am experiencing the same problem and I too have found lots of complaints on line about it.
Posted by lisa on 2012-03-24:
mine did the exact same thing
Posted by chrissev on 2012-04-11:
same thing with mine. Tried self clean, thermal fuse blew (predictably, that is what they do when you use self clean) then replaced fuse, control board went bad. There is a problem with the self clean function.
Posted by Dan on 2012-09-02:
Had the same problem, burnt out the control board. Type the control board part number with no other info into google and look at the returns. Obvious a big problem. The worst part is the $230 board i need to fix the $2400 oven is no longer available!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't purchase products made by Whirlpool
Posted by Bscherk on 02/17/2013
BENTON HARBOR, MICHIGAN -- I purchased a Kitchenaid (made by Whirlpool), French Door, bottom freezer, stainless steel refrigerator in June, 2012. Seven months after purchase, the freezer stopped working. I am now without a freezer, waiting for a part that is on "back order" until Mar. 5. Whirlpool's compensation was to extend my warranty by 4 months. Meanwhile, the unit runs continuously trying to cool a freezer that will not freeze. I dread seeing my next electric bill. Of course, all of the food in the freezer had to be thrown out. What I wouldn't give for an ice cube...or two. I wish I had read the reviews prior to purchasing. Afraid I am now "stuck" with this defective $2000 refrigerator. I have purchased Whirlpool products in the past (washers and dryers) and have always been happy. Obviously the quality of the products, along with the quality of the company have deteriorated since the "early days". I would never purchase another Whirlpool product.

I guess I should be grateful that in updating my kitchen, only the refrigerator was a Whirlpool product. The rest of the appliances are GE. Should have stuck with GE for the frig, but wanted an inside water dispenser. I am paying the price....

     
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Posted by Bill on 2013-02-17:
Have a Whirlpool dishwasher and it's great.
Quiet, efficient and does a great job cleaning.
I wouldn't write the whole line of appliances off for one bad experience.
Before buying the dishwasher I consulted the appliance repair guy who had done work on my previous dishwasher what brand to buy.

He said Whirlpool, they're less prone to problems, have less plastic inside to break and if they do break they're easier to fix.

I'm satisfied with Whirlpool.
Posted by trmn8r on 2013-02-17:
The quality of kitchen appliances has declined in the last decade. There are complaints about all brands, which reflect this. You mention GE - my GE appliances are 18 years old and have always worked great, but I hear different about their current offerings.

I believe they are now making appliances to last SEVEN YEARS. They make cars that have expected lives of twice that. What's up with this?
Posted by WP2008 on 2013-02-18:
Hello Bscherk. My name is Melanie and I am a representative with KitchenAid. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (CustomerServicesScoreboard.com), your user ID name (Bscherk), your phone number, your address, the full model and serial number, your ticket number (33158), and email the requested information to KitchenAid.Digital@kitchenaid.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Mary Klein on 2013-02-20:
Yes, I agree with all the reports. The Whirlpool does not provide good quality in its appliance. I had bought french door w/ bottom freezer on July 4, 2010. However, after one year later, the freezer has built frost. The result is poor quality the bottom freezer door is not aligned correctly. No one can fix it. Terrible Terrible Whirlpool ! I don't know where I can file complaint it.
Posted by WP2008 on 2013-02-27:
Hello Mary Klein. My name is Amber and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (Mary Klein), your phone number, your address, your ticket number (34385), the model and serial numbers, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Amber.
Posted by Kate on 2013-03-04:
Whirlpool used to be a good product. Now not so much. I have a washer that we purchased in 2010. They had to come out in 2011 and replace the load sensor.Now it is doing the Exact same thing again.
The only thing they'll say is you should buy an extended warranty. Huh? No, you should make a machine that might last longer than 2 years I think. Now I'll be replacing this washer with something that works, after researching other brands.
Posted by Lynn on 2013-05-07:
Have a Kitchenaide Range. This is the third one and it is worse than the first two. It is the double oven. Terrible quality!!
Posted by Mark on 2013-06-25:
First and last Wirlpool product I vow to buy. Have a refrigerator, bottom freezer, French doors and is constantly ruining my food in the fridge section. Appears yo go onto defrost and not come off. It's only three years old! Whirlpool has joined the race to the bottom.
Posted by Bob on 2013-08-01:
I purchased a Maytag MDB7749AWW dishwasher in March of 2012. The electronic control on this unit failed in June of 2013 (3 months out of warranty). I have been trying to get a replacement part for over a month, the part is on backorder and unavailable. Whirlpool is unable to tell me when the part will be available. So, I have had no dishwasher for over a month and have no idea when, or if it will be repairable. Additionally this part is $150. 00 and another $75.00 to have it changed. So it is going to cost me $225.00 to repair a 15 month old dishwasher that I paid $450.00 for. I have received ZERO support from Whirlpool, they told me today, 7-31-13, that the part is still unavailable and they will notify me in 3-6 business days as to if they can find a part. After seeing all the issues other people have had with this part, Whirlpools total lack of concern or support for the consumer and the cost issue it makes no sense to repair this unit only to see it fail again in a year or so. Basically I have a $450. 00 boat anchor. The retailer purchased it from feels bad and is offering me another manufactures machine at a reduced price, Maytag has refused to do anything for me. I will never buy another Whirlpool / Maytag item again and I do intend to add my name to the pending class action suit.
Bob - Amarillo, TX
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Back to Basics
Posted by Dcdcccdc on 11/07/2006
08753, NEW JERSEY -- I've read thru some of the reviews here, and I'm not degrading the manufactures or the people on here, but I think we the consumer need to "GO BACK TO BASICS" when it comes to appliances. I am a service tech, and work mostly on laundry appliances. I see machines all day long, I average about 10 machines a day, all brands all, and all years. The reason im writing is to share my opinion, I see lots of problems and I belive they stem from the person behind the machine just as much as the company who makes the machine. I've seen several machines fail, because of poor designs, I've also seen them fail from the customer. I'll give some examples. The front load washer, its gunna change how we do laundry.... but it doesnt. everything is the same, we load the same, we soap the same, and we misuse the same... yet its a completly differant machine. and has to be treated that way! the normal washer has in the area of 20 gallons of water a front load has maybe 4 or 5? Yet we still put a cap off soap in it??? The average washer spins at 600 rpm, a frontload goes 1000+ yet we don't group our clothes by material as well as color to balance the machine. the normal soap is "new inproved, ultra, better then ever, super dooper" if its better why are we still using a full cap, in my area the directions on the soap are wrong, we have soft water, why don't the soap companies advised on water quality when determing how much soap to use? In my home a normal washer works just fine on a 1/4 cup of soap, in 20 gallons, that means the frontload machine needs only a 1/4 of that it only uses 5 gallons on a good day. So a 1/4 of a 1/4 thats 1/16th of a cup of soap, why do we still use a capfull and then complain when the machine smells. Why is there a special soap for frontload washers, and people refuse to buy it, if you bought a high end car that needed super would you use regular? If you dont rinse the clothes you dont rinse the machine either, yet you blame the machine and not your self??? The average washer spins around 600 rpm, a frontload washer spins close to double that speed, it needs simular clothes to spin smoothly, yet we toss everything in the machine at once... got to get it done, everyone is rush rush, think back to your childhood, when your mom grouped her clothes, she took pride in making them clean... now get it's get it done, and blame the machine when theres a problem.
I'm not saying the people who make the machines are perfect they make plenty of mistakes at our expence, and that also is a "lack of pride" issue.

The point I'm trying to make is people as a whole need to slow down and take time to do it right, I feel the manufacturers need better quality control, they make them cheep to save money... its all about the money
I also believe the chemical companies are quilty in the problem. They crank up the strengh on the soaps, and never tell you to use less. Its all about the money the power companies also have a stake in your machine failures, the power grid in the US is under-rated and week, causing voltage spikes and drops, computers cant tolerate this, but you dont see them upgrading our power system... that too is all about the money!

"Back to basics" it what america needs form its people to its manufactures.

dennis

ponder this... how dirty are you??? next you put soap in the machine ask, how dirty am I?
     
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Posted by Anonymous on 2006-11-08:
Thanks, that was somewhat helpful.
Posted by Anonymous on 2006-11-08:
Yes somewhat. Thanks
Posted by Anonymous on 2006-11-08:
We are probably getting a front load washing machine early next year so thanks for the advice. I am not sure I understand why the machine needs "similar clothes to spin smoothly" - do you mean the weight of the clothes (like all jeans or all dress shirts?) I didn't realize a front loader used that much less water either, cool!
Posted by Slimjim on 2006-11-08:
amani, heavy and light clothes together can make any machine unbalanced if the heavier garments end up on one side as a majority when a washer is going into a spin cycle. As the poster said, front loaders spin so much faster, it really becomes noticeable with them (yes even if the machine is sporting kelletts). Still though, most times users loads are balanced enough and the extra speed of front loader's spin cycles helps cut drying time. Another energy saving feature of theirs.
Posted by Anonymous on 2006-11-08:
Thanks slim, I appreciate your time
Posted by Slimjim on 2006-11-08:
You're welcome amani. Just remember to do your due diligence when you go shopping, especially if you are considering a Maytag Neptune as an option. The machine is still made, even after a class action settlement, so that tells me they have made dramatic design changes to the early flawed versions. That doesn't mean the changes guarantee a better machine, just that they believe they build it more reliable now.
Posted by dcdcccdc on 2006-11-08:
i personaly own a maytag front load washer, and i use a power HE soap, that comes in a spackle bucket, with a small scooper, its rated for 275 loads, but we get in the area of 400 out of it, so 2 buckets a year, at $20 bucks a pop, thats $40 in soap a year! not bad for clean clothes.
as for the loading, im a big guy, i weigh in at 325 lbs, i managed to come up with a few methods of teaching my peeps, most of them are smaller then me, so i ask them what would happen if we go on a see-saw??? if we switch seats? same thing, hence all jeans, all towels.. etc.
most of the machines are smart enough not to spin fast if the load is bad, which causing the clock to be way off, the machine will "rebalance" each time it pauses the clock... 1 min stays on the display for 10 mins. when i say that they say "yeah why is that" then i know they load wrong.
sorting is big time important, i ask whats it say on your bra??? it says hand wash seperatly. why do you load your bras with your socks... not to mention which is dirtier? the bras? the socks need more cleaning, hopefully more then your bras!
the last thing i use is "more salt doesnt make the steak taste better. more soap wont get the clothes cleaner, you go right past clean to dirty with soap!" then the just look at me :)

remember if you plan on buying a front load unit, make sure you floor is VERY sturdy, they puppies are heavy and need a good floor, cement rules in that catagory!

good luck out there...
ps with the smarts of the new washer the dryer are also smarter, they will shut off if they think the clothes are dry. when you mix you send it mixed signals, when you sort it works much better. use the washer right.... use the dryer right :)
dennis
Posted by fmrmtg on 2007-05-08:
I absolutely agree with you...as a former MT rep...I don't know how many times issues with appliances are USER issues...and of coarse the detergent companies are not going to tell consumers to use less cause they want you to buy MORE...consumers need to take a certain amount of responsibility for appliances failing. I know you usually work in laundry but how many people out there complain about trim pieces on fridges breaking and their kids are climbing all over them! Then they blame the manufacturer for making a bad product! Yes some things are made cheaper now but that is what consumers want...you cannot make a washer for $1000.00 and sell it for $300.00...NOTHING is made like it used to be because companies have to stay competitive to sell their products...it is a fact of life and people need to GET OVER IT!
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Whirlpool just unlinked w10244191 to 8302319
Posted by JADS on 02/08/2011
Just found out today that incorrect replacement part was removed from Whirlpool. Whirlpool incorrectly substituted w10244191 for 8302319 or 8302152. Mainly due to keypad ribbon connector being 16-pin instead of 14-pin. WOW!

Now you must send your control board to their partner CGI for repair for 129.99 plus 11.99 shipping. There is no substitute.
     
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Posted by fjtuc on 2011-02-19:
I have been given the runaround from Whirlpool re: my broken part #8301917 (circuit control panel) for my double wall oven for over six months. Was finally told they do not make this part any longer. Hello. My unit is like new purchased in 10/03. I have already replaced the same part just three years into owning this terrible appliance at the cost of $350.00 for part and labor. I feel the part was faulty from the onset and that is why so many people are looking to replace this part. It's ashamed that we are left holding the bag with this problem and not being able to replace it with a brand new part. So if we keep having to put this kind of money into the unit every two years it will be the most expensive unit I have ever used. I will never buy another Whirlpool appliance ever again. Their compassion over my problem was treated as a nuisance to them.
Posted by JADS on 2011-02-26:
I just ordered a refurbished from searspartsdirect and it was 110 well spent. it seems only the TIP32C and 2.2uF and 33uF caps were replaced on the refurbished board... I will try repairing my old board soon...FYI be careful with membrane switch on control panel. it's easy to create a hairline crack in the ribbon cable.
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