The worst customer service ever! We purchased a set of wall ovens in October 2014 for our new home. Went to do a self clean cycle for the first time on January 14, 2016 (I keep my ovens very clean, so it wasn't needed until this time). When the self clean cycle was finished the power went dead on the oven unit and the oven door remained locked.
Of course, the breakers were checked, they were not tripped. I call Whirlpool and was told even though they were just 12 weeks out of warranty there was nothing they could do for us. They were able to offer us an extended service warranty for $298! This would extend the warranty for 1 more year and cover repair costs. We purchased this and they scheduled a repairman to come out on Monday, January 18th between 8-12. Waited all morning for him to come, never came.
At 5:30 that afternoon he called and told me he would be there in 1 hour. At 6:30 he shows up, looks at the ovens, says they need a new fuse and he would order the next day. He said it would be a week or so before they would come in. During this week I tried to call him several times to see if the fuse was in but no answer and did not return my calls. Called Whirlpool the following Monday to see what was going on.
They tell me that the guy who they sent to my house does not repair wall ovens and he closed the ticket out. So to Whirlpool that meant the repair was completed. Of course they apologized and scheduled another repair company to come out that Wednesday between 8-12. I wait at home again, all morning. 12:00 comes and goes and no repairman. I called his company and the answering machine stated office was closed. Call Whirlpool, they tell me "oh we are sorry, that company declined the work ticket on Monday and no one called you". WHAT!!! Are you kidding me.
OK now I'm 2 weeks without ovens and I paid $300 to Whirlpool for extended service... what a joke!!! Wednesday afternoon January 27th, they tell me they are contacting dispatch to find another repair company. I call on Thursday to find out what the status is now. They tell me they are working on it and a company will call me within 1 business day to set up an appointment. So by Thursday night I call again for an update and they give me the number of the service company.
I call them Friday morning to set up an appointment. Earliest they can get to me will be Tuesday Feb. 2. So if this appointment goes through, it will be a minimum of 3 weeks without ovens that are only 15 months old. Pitiful, just pitiful. We could not be more disappointed with Whirlpool! Please do yourself a favor and never purchase a Whirlpool product.
WASHINGTON -- If I could give Whirlpool products and their customer service zero stars, I would! We built our beautiful home that was complete in June 2015. Our builder was installing Whirlpool products in the homes he was building at the time so we decided to accept the microwave, dishwasher and drop-in gas range that he offered. We had never had Whirlpool kitchen appliances and no reason to respectfully decline the brand. We bought a french door Whirlpool refrigerator as well so the handles would match our open concept kitchen.
In addition to the poor quality overall, the microwave makes a terrible buzzing noise that has been "fixed" two times thus far. The refrigerator is so loud at times that it's difficult to hear the television when sitting in the living room. The dishwasher does not dry the dishes on any setting to include "heat dry" hours and hours after the cycle is complete. This forces us to hand dry our dishes prior to putting them in the cupboard. The cast-iron grates on the drop-in range already look terrible because the enamel is coming off after only four months of use. I clean all the appliances as recommended by Whirlpool and like to keep our home beautiful as it is our place of solace and comfort.
As stated prior, our kitchen and living room are open concept so I now have to contend with an eyesore in the middle of our home's hub because Whirlpool considers this manufacturing flaw as "cosmetic" and won't cover it under warranty. To add insult to injury, these poor quality products are the higher end available from Whirlpool. We plan to wait for the year end warranty to expire and replace the four appliances with a brand that has always offered excellent customer service and has been very reliable and trustworthy for us. As a consumer, I will never purchase another Whirlpool appliance again!
ANYWHERE, FLORIDA -- Whirlpool makes Maytag, KitchenAid and many other named appliances. My Maytag NEW oven whistles when operating and for 30-45 minutes after turned off. I object to the whistle as it is very annoying. I don't mind if the cooling fan make air noise, like a normal fan, but the whistle drives us nut.
3 service appointments, including a new fan did NOTHING to fix the whistle. The "Factory Certified Repairmen", all 4 of them, said the whistle is NORMAL for my oven and is due to the manufacturer, (Whirlpool) putting in a 2 strong fans to fix the design problem of overheating the electronics! Whirlpool/Maytag effectively says "tough luck" if I do not like the noise. They refuse to eliminate it or to refund my purchase, as they say the oven is working as it should!!! BUYER BEWARE, WHIRLPOOL/MAYTAG AND ALL THE OTHERS THEY MAKE, care not at all about customer satisfaction!!!
I bought Whirlpool Cabrio washer two months ago. (Model number: WTW7300DW0) They indicate washer use less water and clean better, but that is not true. Some clothes on top of the load were not even getting wet and clothes smell bad after washing. Even worse is that clothes got holes in many places and some clothes were totally destroyed after washing. In just two months, I have to throw away many of my towels and clothes.
I don't believe this kind of washer should be sold again. This should be a recall to give us a replacement ASAP and remove any products still in the market. There are many complaints online. I hope someone will stop this and do the right thing.
Whirlpool Oasis HE top loaders model 110.28062800. If you have this model they have many issues. Do not pay to have fix put towards a better machine (not Whirlpool). Bought 5 years ago, now both are scrap. On washer tub replaced only 2 yrs. later. Now electrical control panel gone, dryer drive is gone too and noisy as hell. No kids living here just me and my wife. Yes as described by service techs on the show market place Whirlpool holds the monopoly on appliances and they are built to fail.
We can blame Sears all we want but Whirlpool is the culprit. That's my 3rd Whirlpool in 9 years. I have very good luck with (Bosch) my dishwasher 13 years old and running strong. PS. My Whirlpool high end fridge is only 4 yrs. old and is the age for that for crapping out too.
SPRING HILL, FLORIDA -- Purchased Whirlpool refrigerator 6 months ago, and the handles which were not even, was corrected only by the doors now being uneven. Also, constant water drips off of waterline on door regardless of being used or not. Just recently refrigerator started a piercing, ear ringing annoying sound when running. What happened to quality control in the U.S.A?
CHEVY CHASE, MARYLAND -- I would happily dump the pieces of junk Whirlpool duet system. Paid 1500.00 for a new set recently. Dryer only works on one cycle and washer does not work at all. Plus the damn company does not service their own product. They sub out the work to whoever bids the lowest. So the service gets even "better".
BENTON HARBOR, MICHIGAN -- I submitted a $400 rebate for the Whirlpool Ice Collection. This rebate was rejected because the postmarked date was 5 days past due. The rebate was postmarked 6/4, but should have been postmarked 5/30. I explained my situation to the rebate team, but they said that no exceptions can be made. I explained that I was told by HHGregg to wait to submit my rebate until the appliances were delivered on 5/25 and they said, "HHGregg told you wrong and you should have submitted the rebate before you received the shipment." So this left me only 5 days to submit my rebate as well as remembering that my rebate should be sent in the next few days.
To make matters worse after I moved into my new house, my basement was flooded within a week of moving in. The rebate team did not sympathize with me and told me that no exceptions can be made. I talked with a manager and found out that the rebate team isn't even Whirlpool employees. Now things are starting to make more sense, no wonder the rebate team didn't care that I said I would take my business elsewhere in the future, because they don't even work for Whirlpool.
I asked them how I could get in touch with someone from Whirlpool because I would assume Whirlpool would want to keep a customer for the long-term. They said, "you can submit a fax to the Exceptions Department." Later, I found out from another manager at the rebate team that the Exceptions Department is really just a Complaint Department that doesn't make exceptions on rejected rebates. I need to get in touch with a Whirlpool employee. I tried calling Whirlpool's Customer Service Department, but they refused to work with me because this is dealing with a rebate rejection and they said that I need to work with the Rebate Department.
So here I am posting a complaint with a sole purpose of trying to get in touch with a Whirlpool employee to get my rebate. I spent over $4,600 for my Whirlpool appliances and all I want is the promised $400 rebate. I have purchased 8 Whirlpool appliances in my life and I'm only 30 years old. Imagine how many more Whirlpool appliances I will purchase if Whirlpool keeps me happy. I'm having a very difficult time understanding why Whirlpool won't just fork over the $400 to keep a customer. Whirlpool's customer service department needs to think long-term not short-term.
I was curious how other appliance companies handled this situation, so I called GE's Online Rebate Center (1-800-871-8893) and mentioned that my GE rebate was rejected because it was 5 days past the postmarked date. **, the GE customer service agent that I spoke with, mentioned that he would be able to make an exception for me.
He specifically mentioned that he could make an exception as long as the postmarked date isn't 20 days past the final due date. I didn't have to ask to speak to his manager or send a fax in requesting for an exception. GE made this process simple and I think their customer service department does a good job at making their customers happy.
When Whirlpool responds to this message, I would ask that a ticket number is provided as well as a phone number. I would love to get this simple complaint resolved and continue being a happy Whirlpool customer that speaks highly about Whirlpool appliances.
OHIO -- We moved in to our new home June 20, 2014. In November the gas oven on our brand new Whirlpool range (WFG510S0AS2) began to turn off in the middle of cooking ribs - twice. Then it would spark repeatedly but only turn on intermittently. In December when I tried to light it to do my Christmas baking, it refused to ignite. We tried the remedies suggested in the owner's manual but were unsuccessful in getting the oven to start. I contacted Whirlpool Service and they set up an appointment for four days later, on or about December 11. The serviceman replaced the igniter after telling us this was a very rare occurrence in a new stove.
In February 2015, the oven began to repeat the pattern - sparking a number of times, lighting or refusing to light. I contacted service again February 16 and they sent a repairman on the 19th. He adjusted the gas tube in case it was too far from the igniter. He left. The oven continued to balk at lighting. I sent an email to the repair company and they returned February 26, cleaned and readjusted all the parts. Repairman checked it right before leaving and it didn't start! So he worked on it again, then declared that he had done all he could.
My husband then sent an email to Whirlpool explaining the difficulties we are experiencing. Whirlpool's response: "Unfortunately we do not know what is causing that issue. You may want to check the power hookup... we can only recommend a follow-up service call." This stove is eight months old. We cook and bake at home. Having a reliable, working oven is important to us. Is it possible we simply have a lemon? Shouldn't the company do more than suggest we check our power hookup? The service people on the phone and in person have been exceptionally nice, but we still have a stove that may or may not light when we need it.