BENTON HARBOR, MICHIGAN -- When I decided to purchase a new Washer & Dryer Whirlpool was my first consideration having owned several over decades. Made in the USA added the difference. However after using my dryer approximately once monthly I am now seeing something rather very perturbing. My clothes came out of the dryer severely wrinkled. My expensive sweaters are a disaster. Tablecloths which I had previously dried in my dryer are so wrinkled they need ironing which never happened before. I spent enough for this appliance. If anyone else has encountered this problem please let Whirlpool know. I am a careful homemaker. My laundry loads are small. This should not be happening.
The dryer is 6 mo. old and already had to call for service (Water is leaking from steam fitting onto the dry clothes). Kens' App. Service tech told me there is nothing wrong. Fitting is still leaking. Whirlpool refused to cover the service under warranty. They claimed, per the service tech, that the service was instructional visit. ie. I didn't understand what is happening. It cost me $109.00 for the instruction. By the way. the leak is still occurring. I will never have a Whirlpool appliance in my home again. Be careful when purchasing their product and be sure to read the fine print in the warranty.
CONCORD, NORTH CAROLINA -- My Cabrio W & D are a joke. The washer, on the left side top, is rusting around the outside area where liquid detergent in put into the machine. It's against a wall so it was hard to notice it. Of course, when you call the Whirlpool line to ask about this, it's unheard of. The dryer doesn't completely dry anything unless the setting is on bulky material. This set replaced a front loading W&D by Whirlpool that smelled like mildew and mold.
I've been looking at new washer and dryers to replace this sorry set, and the sales folks at my local Lowe's recommended to not buy Whirlpools. They said they hear so many complaints against Whirlpools that they now recommend Samsung and LG's. I will never buy another Whirlpool appliance. I had to buy a new refrigerator recently and because of the recommendation against Whirlpool, I got a Samsung and I LOVE IT.
MADISON HEIGHTS, MICHIGAN -- I purchased a Whirlpool Washer, Dryer, Refrigerator from Home Depot in January, 2014. Refrigerator is on the second service call. Smelled burnt popcorn one day, took clothes out of dryer, discovered there were burn marks on them. Called service, they came out, said rubber on wheels are disintegrating. Ordered new wheels, said not to use dryer. Called Home Depot, said to call 1800-HomeDepot, who said to call Whirlpool.
Whirlpool said we need to try new wheels and see how it goes. I am scared to use the dryer, afraid the house may burn down. They said they hope it won't and to call back if there is a problem after the new wheels are installed. good news, only need one more service call on frig, then they have to replace. However, the safety hazard is the dryer and I do not feel they care. Never again for Whirlpool, bad, bad company. Just cost us $4,000+ to discover this. Don't buy this product!!!
NEBRASKA -- Dear Consumers: I bought a set of laundry machine and electric dryer hamper door (to make a match to the washer) on Best Buy April 27th 2010. They delivered April 30th 2010. Installed in my laundry room. By the time I bought this dryer, I did not realized that the hamper door is an extreme inconvenience to any dryer. It is difficult to reach clothes in the back. But I trusted the Whirpool design and regret deeply.
Yesterday, my 10 year old child was trying to grab a sock in the back of this machine and the door just bended like PAPER!!!! The metal holding the door came out of the door. When I bought the set a month ago at Best Buy, (anther company I do definitely do not recommend to do business) I got 3 year extended warranty. so in my mind I though that they would cover to fix that. I toally dissatisfied with this dryer, but since I got it, I assumed my decision.
Now, Best Buy sent me today what is called: GEEK SQUAD". That is the most ridiculous service I have ever seen. They do not know what to do and cannot take any decision! After half an hour outside my house discussing the matter with his manager at Kansas City (Hey, I live in Lincoln ), the guy comes back and said the $ 100 I paid for extended warranty for Best buy did not cover the bended metal, and that I had to assume the out of pocket to fix the dryer. MY question: how much? Answer: $ 450!!!!!!!!!!!!!!!!!! That is after I paid a 3 year warranty to Best Buy! And 1 year warranty to Whirpool included when I bought this paper machine .
Thinking that Whirpool would be more responsible for their production and provide a better consumer service, I called them. Talked to customer service that said : It was my fault that the door bended. And that the dryer did the function: drying!!!!!!!!!!!!!!! My question. Great, how can I get clothes from all the way in if a door opens like a hamper and when I put a bit of pressure bends like a paper?! Result: They tell me to either buy a new dryer : I just spent $ 600 on this one a month ago or pay $ 450 for fix with the "BEST BUY GEEK SQUAD". I have a name for it: Bad product, bad consumer service, no accountability for the products you sell.
So for your information: Keep away from Whirpool. I already had two issues of bad attitude as company with them. Should have known better not to get the set from them, but sometimes takes a second lesson to learn. Go for my advise. Pay the $ 200 more and get a better brand, with better customer service, and accountability. A company that when you call, listens to you, and make sure they know what they are selling.
Another 3 cents: Be careful with extended warranties: They serve for nothing!!!!! Best buy ones are just a rip off in your pocket. When they sell something for you they say they cover everything the factory does not. That is LIE. They did not cover mine! And when they say in their website they have a reasonable fee if the warranty does not cover the fix, please, do not believe. They wanted $ 450 to fix a dryer door!!!!! New one! He said that just to come to my home he charges $ 100, and $ 100 per hour. So, do you call that reasonable ? !
Again: KEEP AWAY FROM WHIRPOOL MATERIAL. ELECTRIC DRYER MODEL WED 5300VW SUPER 7.0 CAPACITY 29'. The metal is extremely thin and will bend for anything. Thank you for reading my opinion and hope I saved some $ 500 for someone!!
I bought my Whirlpool washer and dryer set in 2007. I've had many issues with it: Within the first three months, we had a repair man out to the house three times because water kept letting loose out of the washer and flooding our floor. The problem was a bad seal. Mind you, three trips does not mean the seal actually went bad three times. The first time, the technician cleaned some items out of the trap and said it was my own fault the washer leaked because I was not checking pockets closely enough. The second time he came, he had the wrong part. Third time, he fixed it and I've not had the problem since.
I've also had a repair man out twice to find out why sometimes, when I start laundry, the fabric softener lets loose with the soap as the washer is filling. He told me I "overfill" the fabric softener cup and there was nothing he could do. I fill the cup below the line and I don't feel this should be happening. The washer periodically "freezes" up and I have to pull the unit out (there is a dryer on top) and unplug it to reset it, plug it back in, and wrestle the unit back in.
For the first few months I owned the units, I could not figure out why I would find the dryer full of wet clothes, light on, with the door closed. Why wasn't it running? It turns out there is one door clamp at the 11:00 position that has to be specifically pushed on HARD to lock. The weight of the clothes against the door and the door not clicking shut all the way was resulting in the door being pushed open just enough to shut the dryer down and turn the light on inside. I now give the door one extra "bop" at that 11:00 spot and make sure I hear the "click" before I start the dryer.
My clothes are always a twisted mess at the end of the wash cycle. I have to untangle all of the pants before drying. I've lost two delicate shirts, washed on the DELICATE cycle to tangling and twisting. There is a grey gasket between the door and the washer well. I have a gap of about half an inch between the two. I frequently find it full of socks, which are soaked with the fabric softener that was supposed to go into the load.
I don't think the detergent cups are well designed. The little one way to the back for bleach is a problem for me. It's hard to get to with a full bottle of bleach. About half of the lint in a dryer load goes to the lint trap. The rest blows out the dryer vent and is in my flower garden in front of my house. My clean laundry comes out of the dryer smelling like mildew. Since the day we got the washer / dryer set, my husband has complained that his clean towels stink.
Overall, my husband and I have been very unhappy with the quality of the units, considering they were at least $800 each. Our laundry area is designed for stackables only and we have 8 kids, so we needed something sturdy with a large capacity. Is front loading technology new and problematic? Or is it just Whirlpool?
TORRANCE, CALIFORNIA -- Worthless product. You are unable to get it repaired because they need the serial number to find the part and the dryer has no serial number. Had the product less than 6 months & Whirlpool and their warranty dept. refused to help. Please do not waste your money, time & energy on Whirlpool.
TEXAS -- DO NOT BUY WHIRLPOOL. I bought the Whirlpool Duet Washer and Dryer in May of 2015. The Dryer belt had to be replaced 7 months later. The Washer circuit board went out after 3 years. Who builds things not to last... Whirlpool! They don't care!! PIECE OF JUNK!!! I had to buy another washer because it cost a little less to repair than the cost of a new one. Is this what MADE in AMERICA means? The saddest part...I only do laundry for 2 people during the entire time I have had the Duet washer and dryer.
CARY, NORTH CAROLINA -- We purchased a Whirlpool dryer in June. The decibel level is over 80. The average decibel should be between 60-70. We have had 7 service men out and all have indicated the noise level is way above normal. Whirlpool refuses to replace the dryer since there is no mechanical replacement to fix the noise level. I will never buy or recommend a Whirlpool product.