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Whirlpool Ranges Consumer Reviews

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Gas Range Is Dangerous Design
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Rating: 1/51

Bought 1/4/18. WFG515S0EW is the model. 2 power burners, one that simmers and one medium burner. This has 2 cast iron grates that interlock, you have to remove both of them and lay on floor to clean off cooktop. The grates are only crosses over the burners so you cannot use a 1 qt pan on it safely, as it can tip to either front or back. The only burner you can simmer on is at back right, which means you are reaching over very hot pans with a very high flame, even on low the power burners are still too high. I know of no-cook that doesn't need to simmer 2 or more pots at some point.

The handles of pans literally will get hot enough to burn you, which I have never had happen when I am cooking, if your pans have a good handle, which mine do. This is the poorest design I have ever seen. The fact that you cannot see one of these stoves hooked up so you know the power burners are too high a flame and too hot, and you cannot get to the simmer burner to stir it, is a major problem.

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Electric Range Model WEE730HODSO
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Rating: 1/51

BENTON HARBOR, MICHIGAN -- I purchased this stove from Lowe's in August of 2015, my previous one was a store brand and over 30 years old. WOW did I make a BIG mistake! First off when the stove was delivered I found out a printed owners manual does not come with the stove, you must access it via a computer.

Ok, we are now into July of 2018. I decided to make some brownies (already I am not happy with the glass top burners takes too long to boil water). I preheat the oven and BAM at 180 degrees it says call for service. Fan is running too low. So I go on the computer to look this up. The Whirlpool site recommends to turn off circuit breaker for 1 minute, then turn oven on and reheat. What a joke! It says if this doesn't work call for service.

Now let me tell you my old stove cooked, baked, broiled, and heated for a family over 30 years. This super duper stove only had me one person and I didn't use it that much and in 3 years it needs service? I did further research online and found I wasn't the only person with this model that has had this problem, further I found once they called a service person it cost almost as much as a new one and the part had to be replace again in a year or two.

I would say this is a pretty expensive stove when I probably hadn't used the oven more than 50 times (I like to grill). This product may be made in the USA, but the quality has gone to the dogs! I will NEVER buy another Whirlpool product again. As the saying goes fool me once shame on you...

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The Knobs Are Terrible and Keep Breaking
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Rating: 1/51

BUDA, TEXAS -- The countertop stove is a nightmare. Cleaning is difficult but above all the knobs keep breaking. Our house was built from the ground up and the builders installed Whirlpool countertop stove. We have been here for 2 years and we have purchased at least 6 knobs already as they keep breaking. The knobs are not cheap and we have to pay shipping and handling.

Why on earth make the shaft of the knob plastic when that part should be the strongest and the rest of the knob seems metal. Sounds fishy to me. It appears Whirlpool does this on purpose so you can keep buying their knobs. It pisses me off as the replaced knobs that I have now, 2 are broken. I'm NOT buying any more knobs. I'd rather replace the entire countertop stove and tell people not to purchase from Whirlpool. In the long run Whirlpool you will lose as the quality is subpar!

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Disappointment W/ My BRAND NEW Cooktop
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Rating: 1/51

DENVER, COLORADO -- Remodeled kitchen, brand new cooktop/KitchenAid 5 Burner Down Draft w/ Even-Heat Ultra. Used the Even-Heat burner for the very first time and it is flaking on the underside of the burner. What's that all about??? I ordered it online through Home Depot, went back to Home Depot. They said call Whirlpool. Well, I did. Said they would send a service person. Great!! Or, so I thought. I get a call from the "service agency". They say $99 just to show up without even looking at it. Give me a BREAK. Don't purchase this product. What a joke. In all fairness I did call Whirlpool back and the new person said she would waive the fee. Let's hope this is truly waived and they fix the problem.

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New Range Knobs Keep Breaking
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Rating: 2/51

SALEM, OREGON -- I bought a new Whirlpool gas range in spring of 2017 so haven't had it quite a year. So far I have had to replace 3 knobs that control the burners. The outside of the knobs is some type of metal but the shaft part that makes contact with the control for the burners is very thin plastic and they break through regular use. The cheapest I could find so far is $30.00 each plus shipping so it isn't cheap to use this range. I take the best of care of my appliances and they should last.

I contacted the manufacturer, gave them all the numbers right off the range and was told those weren't correct??? I believe the manufacturer purposely makes the part with plastic where it should be the strongest so that they don't last and new ones must be purchased regularly. I am going to take a picture of the numbers on my range and email them to Whirlpool so they can figure out what numbers are correct. My husband has a small machine shop so I think I will just have him mill some aluminum knobs including the shaft. Because I don't think Whirlpool will improve the manufacturing of these.

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Poor "Design" & Usability
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Rating: 1/51

LOS ANGELES, CALIFORNIA -- Bought a new Whirlpool glass top stove from Lowe's {nice people}. First thing I noticed is my pots & pan do not sit well/level on the burner elements {?}. Next issue is the biggest, the stove top burns stains/marks easily. Everything from food to soup to water. Then the cleaning and ELBOW grease is required. Lots & lots of elbow grease.

I'm sure Whirlpool has some nice people in the company but 2 things are clear to me; They don't cook on glass stove tops. After they cook {anything} they are willing to spent 15-30 min. cleaning. Sure I'm clean and cook normal products, have never put a live chicken on the burners, etc. but clearly this stove/cook top is a VERY poor design. REGARDLESS of price. This experience and reality makes me shy away from any Whirlpool product.

Company Response 12/05/2017:

Dear C: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (C), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirpool Gas Stove Has Broke Twice Since 3/2015
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Rating: 1/51

OKLAHOMA, OKLAHOMA -- I bought a Whirlpool gas stove in March of 2015. Less than three months later the oven was not working it was throwing error code F1. Called Whirlpool. Had them send a technician out. They fixed the control module. It's now a year later and the control module is out again. I called Whirlpool ask them about the warranty. They send out a technician. The technician gets here and tells me it's no longer covered under warranty since it's over a year old. Then the technician's trying to charge me more than I purchased the stove for it to fix it. So I spent almost $1,000 for a stove I only got to use for 2 years. And I had to miss work 3 days just to find out I bought a lemon.

Company Response 12/05/2017:

Dear J.: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (J.), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Terrible Customer Service!
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Rating: 1/51

YORBA LINDA, CALIFORNIA -- Recently our oven of 2 1/2 years old went out. We called a repairman, who replaced the cooling fan, that wasn't the problem, then replaced the electronic board, that was not the problem. It was suggested that I call a repairman from Whirlpool - what a joke that ended up to be!

The service call paid for the technician to step inside my door (is it unreasonable to think the service call would include a diagnosis?!). He wanted more money to take a look at the oven (does that make any sense?!). He then told me that Whirlpool would not honor the previous work done on the range, stating that the previous repairman might not have used Whirlpool parts - even though I showed him the Whirlpool box that the parts came in.

Long story short, had I authorized his work, the oven repair would have cost over $800!!! Whirlpool would not do ANYTHING for me. We decided to buy a new oven - NOT a Whirlpool. I will NEVER buy another Whirlpool product. I am so disappointed in this company's lack of concern and customer service.

Company Response 10/19/2017:

We are sorry your our of warranty experience was so negative. If you would like to discuss these concerns, we would be happy to speak with you. Please email us at NAR_CustomerSolutions@kitchenaid.com with your name, address, phone number and the model and serial number (if possible).

Thank you
KitchenAid Social Media

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Terrible Stove That Runs Way Too Hot
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Rating: 1/51

MINNESOTA -- I bought a Whirlpool stove about 2 years ago and it will be the last Whirlpool I buy. The gas burners cannot be turned down to a simmer. The oven runs so hot that to bake something at 350, I have to set it to 225. I had to buy an oven thermometer so I could see the actual temperature. I'm very disappointed as Whirlpool used to make dependable appliances. I am not impressed.

Company Response 12/05/2017:

Dear G: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (G), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirlpool, Schott Ceran Grey Color Cooktop Stove
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Rating: 1/51

CHICO, CALIFORNIA -- I purchased a Whirlpool stove with a Schott Ceran cooktop, grey in color. I was flipping houses and the house was vacant so the stove was not used for quite a while. The house didn't sell so I moved in. NI don't cool so again the stove was not used.

I married in 2006 and my husband cooks so we started to use the stove. Immediately we discovered the stove burns black from the underside of the stove top. The whole underside of each burner (used to be grey) is now spotted with large black burn spots showing from the underside. When I complained to Whirlpool they offered to send me a new top at 1/2 the cost. The top is obviously defective and should be replaced at their cost. They have refused a couple of times to replace it. The top of my grey cook top is so ugly with big black spots on each burner. I will never buy another Whirlpool product again since they do no stand behind their products.

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Whirlpool Ranges Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 24 ratings and
57 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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