KATHI'S CARD, NEW MEXICO -- I use to love Whirlpool and only bought their appliances. Two years ago I bought $10,000.00 in Whirlpool products. I purchased an extended warranty so my appliances were covered for two years. Five months after the warranty expired our dishwasher broke. The motherboard went out and so did the pump. My dishwasher is too expensive to fix. I have to buy a new dishwasher. My dishwasher cost $1099.00. And the dishwasher only lasted 2 years and 5 weeks. So upset that the dishwasher is so cheaply made and broke so soon. I now have no faith in Whirlpool. I know Whirlpool does not care. I am only one customer that got taken. But if you are looking for appliances, do not buy Whirlpool.
KINGSTON, OHIO -- Purchased in July 2017, but not installed until after August 2017 when we moved into our new place with a renovated kitchen. First we just thought it was the hose that was leaking. Waited three weeks for a new hose as it was back ordered. Then when we discovered that the tub had been seriously dented on delivery, but it was not noticed because of the wrapping around the tub unit. It took a month to have the tub shipped. When the tub arrived we had to wait for their technician to come. Booked a morning off work and found out that the customer service person did not book the appointment. I have the "live chat" email proof of the date.
So I had to take time off work the next day, so that I would be there for the technician. Helped him move tub into our unit only to find out that the clips were not included so he took the new tub away! Could not leave the new tub as part of their policy. So if we have to wait a month for the clips and another week or two to get a technician and I have to pay a plumber to install it again - this dishwasher will have cost me over $1,200 and it still does not work after 5+ months. It is quiet and roomy and cleans well, but it leaks and I live on the fourth floor of a multi-story building...
Dear KR: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (KR), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.
BENTON HARBOR, MI 49022, MICHIGAN -- I had a Maytag dishwasher (manufactured by Whirlpool) that was supposedly covered under an all-inclusive extended warranty. A bracket had broken off inside the tub. The first time I called for service I tried explaining which part was broken, and was told parts were on order - and after repeated attempts to communicate to them that the parts they had on order would not fix it, I decided that this was the only way I could get someone out to even look at it.
Three weeks later those parts arrive, tech looks at the dishwasher and says "These parts won't fix it". After I explained that this was the only way I could get someone out he said this wasn't the first time this happened. He took photos of the broken part, and ordered a new tub. Three weeks later I get a phone call, tub has arrived, we set up an appointment for 2 days later. Next day I get a call, the part arrived damaged, another one has to be ordered. Three more weeks later the next new tub arrives, techs come out and install it, and after everything is done he says: "The new tub has been re-engineered and none of the parts line up. If you try to use it it will flood the kitchen".
So now I call Whirlpool again, and they promise me a replacement dishwasher. TWICE. After all is said and done they take their promise back, they offer me an $800 dishwasher for $400 but will not include installation. Unacceptable.
Ultimately I accept the buyout of the extended warranty and lose $500, but it is all worth not having anything made by Whirlpool in my home. Absolutely the worst customer service experience I have ever had. I don't know how a company like Whirlpool can stay in business if they treat their customers like this. They obviously don't care about making happy loyal customers, they only care about their profits. Absolutely horrible service. Unbelievably horrible service. Did I say the word horrible?
HATBORO, PENNSYLVANIA -- Several weeks ago, we purchased a KitchenAid dishwasher after our Maytag dishwasher died after only 5 years. We noticed that the dishes were not being cleaned properly and had 2 technicians come out (1 from the store, 1 from Whirlpool) and had to take off from work for both visits. Neither technician could get the dishwasher to work properly.
Trying any of the suggestions (use powder, use pods, use liquid, run the hot water, don't run the hot water, don't rinse the dishes before putting them in the dishwasher...) did not work either. Their customer reps are civil but unsympathetic and just repeat suggestions that have already been tried. I will NEVER buy another Whirlpool product and I'd like to suggest that you steer clear as well.
Dear DMP: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (DMP), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.
2000 N M-63, BENTON HARBOR, MICHIGAN -- On the Whirlpool Website, they promise this to consumers: Our Vision - Every Home, Every where with Pride, Passion and Performance. Our vision reinforces that every home is our domain, every customer and customer activity our opportunity. This vision fuels the passion that we have for our customers, pushing us to provide innovative solutions to uniquely meet their needs.
Pride... in our work and each other. Passion... for creating unmatched customer loyalty for our brands. Performance... that excites and rewards global investors with superior returns. We bring this vision to life through the power of our unique global Enterprise and our outstanding people... working together... everywhere.
They continue to say: Our Mission - Everyone, Passionately Creating Loyal Customers for Life. Our mission defines our focus and what we do differently to create value. We are a company of people captivated with creating loyal customers. From every job, across every contact, we will build unmatched customer loyalty one customer at a time.
Our Values - Our values are constant and define the way that all Whirlpool Corporation employees are expected to behave and conduct business everywhere in the world. Respect: We must trust one another as individuals and value the capabilities and contributions of each person. Integrity: We must conduct all aspects of business honorably ever mindful of the longtime Whirlpool Corporation belief that there is no right way to do a wrong thing. Diversity and Inclusion: We must maintain the broad diversity of Whirlpool people and ideas. Diversity honors differences, while inclusion allows everyone to contribute. Together, we create value.
Teamwork: We must recognize that pride results in working together to unleash everyone's potential, achieving exceptional results. Spirit of Winning: We must promote a Whirlpool culture that enables individuals and teams to reach and take pride in extraordinary results and further inspire the "Spirit of Winning" in all of us.
Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
Those are simply just words: this is my experience with them so far. They will not let me speak to the CEO because I am sure he would like to know how customers feel about their products that are so highly touted as the best there is. I also have complaints about the highly priced stainless steel product used on both our stove and dishwasher, I believe the stainless steel is substandard low grade.
Yet as consumers we paid a lot of money for this feature. And are sold in the retail stores on this very premise that the extra $$ is worth it because it is such great quality. Complaints on the web (hundreds) say differently. Most feel that they are fraudulent quality SS claims.
Explanation of complaint: Our KitchenAid dishwasher purchased 5/26/07 for just under $500 has a few defective items. One is the wheel & transport assembly (part number 8268645) just simply broke. There are 4 of these on the dishwasher, they let the lower dish-basket roll in and out of the dishwasher. I am very concerned that the others will breakdown as well. KitchenAid claims that our machine is old and basically 'that's too bad'. The other problem is actually the gasket inside the door.
But we read about numerous folks with the same gasket problems get their gaskets fixed (at a cost) and now they can't close their doors or the doors pop open. My husband and I use the dishwasher maybe once a week. There are only two of us and we just wait to fill up the dishwasher before we wash dishes. So even though the unit is just over 3 years old, we don't use it that often. KitchenAid has a mission statement that says they are committed to building products that consumers around the world can DEPEND on to meet their DAILY needs.
The phone call I had today basically said 'tough' your warranty is expired. Even though I clearly stated that since the product is NOT used daily that the 'wear and tear' should be rather minimal. The part may have 'worn' out or broke within warranty if we had the need to run it daily.
My premise is that their whole image, mission statement, vision surrounds these words: Our vision reinforces that every home is our domain, every customer and customer activity our opportunity. This vision fuels the passion that we have for our customers, pushing us to provide innovative solutions to uniquely meet their needs. Our unique needs are that we do not use the machine daily yet the parts broke, maybe there is something with the quality of the part?
Integrity: We must conduct all aspects of business honorably ever mindful of the longtime Whirlpool Corporation belief that there is no right way to do a wrong thing. Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
The ring of promise circling the Whirlpool Corporation logo denotes the company's commitment to quality. I don't see it. It appears that they are resting on the laurels of the old KitchenAids from years ago. As far as I am concerned, they show no good faith to work with customers once they get the money for their products. I continue to see hundreds of complaints about substandard customer service. As a consumer I expect a company to be HONEST about their mission statements and promises in providing quality products. Their marketing image is that they have a solid product that would last years.
Here are their words: Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
Globally, Whirlpool Corporation manufactures products using principles of lean manufacturing and operational excellence to ensure continuous improvement of processes and to produce products that meet the company's high-quality standards. At Whirlpool, there is a constant focus on seeking out new and unique ways to improve the function, performance and sustainability of our products.
I am saying that as a consumer, since I do NOT use the product every day that maybe the parts are substandard and should be replaced for free. They suffer from a complete failure to acknowledge, let alone take responsibility for a poor quality product. We spent well over $3000 for the stove and dishwasher with the quality expectation based on their marketing image. But as a consumer who was told 'tough, the warranty is over no matter how much you may or may not have used it' tough, just plain tough! I am very afraid of what will happen to the stove now that it too is out of warranty.
I say buyer beware. Just like many corporations out there in these economically troubled times, it's all about the BOTTOM LINE - Profit and Shareholders and bonuses and salaries to the rich who get richer by taking advantage and lying about their products. Who cares they say because someone else will buy the items even if I boycott them for life! No one cares about Middle America, they only care about themselves and money... quality and customer service skills have left the building. All they have on their mission statement and vision are words.. lies to the consumer.
BENSON HARBOR, MICHIGAN -- I have owned two Maytag "MDB" model dishwashers within the last three years and both failed to operate, within and after the warranty period expired. The first Maytag dishwasher I bought in 2007 for over $ 500 (not a small amount of money to me - it's 50% of my net bi-weekly salary). Six months or so into the warranty period, the machine's control panel stopped working. I called the company and found out it had been recalled because it was constructed so poorly that rinse agent could leak into the wiring of the control panel and cause a fire.
Maytag replaced my dishwasher with another "MDB" model which has the same control panel problem as the first dishwasher, and in addition has a defective heating element assembly which also causes a fire inside the dishwasher. I discovered accidentally (Maytag did not notify customers directly) that this model is subject to recall, so I called about it. I was told I could get a $ 150 to $ 250 rebate off the cost of a new (more expensive) Maytag dishwasher, or a free repair. I opted for the free repair, because I certainly am not going to buy another Maytag/Whirlpool appliance.
First, Maytag told me they could not replace the control panel because it went bad (three days) after the warranty expired. When the technician came out to repair the heating element assembly, he informed me that even though the warranty had expired, if I was "nice to the company" when I called, they would replace the control panel at no charge, though they would not cover his labor charges ($ 416.00).
I called the company and the service/recall representative told me that Maytag does not reimburse for a failed control panel after the warranty expires. When I told them what the service technician had told me, and that I was prepared to file a class action lawsuit over this issue ( I am an attorney), Maytag offered to cover 50% of the cost of the replacement parts. Now I have found out from this website that on June 3, 2010, Maytag announced a voluntary recall of 1.7 MILLION dishwashers "amid concerns that a wiring problem in the appliances could spark kitchen fires."
This is a totally fraudulent way to conduct a business. First they sold me a defectively constructed product for over $ 500. Then when that product failed to operate due to wiring problems, they recalled it and replaced it with an equally defective product. When the replacement product failed for the exact same problem, they refused to repair it at no cost to the consumer, claiming the problem was outside the warranty period. Finally, They lied about not covering defective products after expiration of the warranty.
I will never, ever buy anything by Whirlpool, Maytag or any of their other subsidiary companies (Amana, Jenn-Air, Magic Chef, Performa, Admiral and Crosley). Whirpool has basically bought out the appliance market and now has a virtual monopoly on refrigerators, dishwashers, clothes washers and dryers, etc. And who approved the merger that turned Whirlpool into a monopoly? You can thank The George W. Bush administration, back in 2006.
Now, the plants that manufactures the parts for Whirlpool Group appliances are all offshore, although the company takes great pains to inform you that the appliances are "assembled" in the US. They have not only outsourced our jobs, they left quality behind along the way. Whirlpool/Maytag used to stand for affordable, quality products that lasted at least 10 years. Now they stand for expensive, mediocre products that don't last even 3 years. Last year, before I learned about the merger between Whirlpool and Maytag, I bought a Whirlpool "frost-free" refrigerator/freezer from Lowe's. Guess what? It ain't frost free. Good thing I purchased an extended warranty.
SEATTLE, WASHINGTON -- I recently had to write this letter and have received no response. The CEO of Whirlpool is really out of the loop. Don't you just hate it when a company's web site states “Our Mission Everyone... Passionately Creating Loyal Customers for Life” and then by example proves the passion has faded and they just don't care? Don't you just hate it when you buy a “durable good” and it doesn't work as claimed? And more so when it then stops working altogether?
Don't you just hate it when you call to get assistance and you get a very lengthy, falsely cheerful automated message? And the message instructs you to punch in your phone number, etc. then forces you to listen to a lengthy menu of options, the last of which applies? Don't you just hate it – and start to worry – when the first two of the many messages and directions are about recalls of the company's faulty products?
Don't you just hate it when the message you must endure while waiting to speak to a person suggests that “for your convenience” you can go online and solve your problems by yourself and maybe allow the company to reduce customer service headcount? Don't you just hate it when you buy a product in good faith, expecting it to work, sometimes called being the “customer,” and are then treated as a nuisance or the enemy?
Don't you just hate it when you get a customer service representative who says she is “fully empowered” to help but can't? Don't you just hate it when you are told service can be provided, but only weeks in the future and only if you are willing to wait half a day for the nine-to-five service person to arrive, and you don't have half a day to wait around? (Whatever happened to the cadres of “lonely Maytag servicemen?”)
Don't you just hate it when the “customer service supervisor” offers to help out and then suggests you call the repair service yourself (i.e. do his job for him?) to try to get an acceptable time frame for a repair call? Don't you just hate the fact that the word “service” in customer service seems to have no meaning in your company?
If you haven't had such an experience, I suggest you (under an assumed name) buy a Maytag MDB-9 dishwasher. Then call your own customer service number and try to get satisfaction. The people I spoke with were ultimately polite and equally ineffectual. About as reliable as the product. I believe they are not personally to blame, as they were just looking at the computer screen and responding as they were trained. The innovation your PR department hails apparently does not apply to customer relationships.
My satisfaction level with the Maytag/Whirlpool product is ZERO. The few times I did get to run the dishwasher (approximately two to three times a week over a couple of months) I found it did not do a very good job of cleaning dishes. Then it just stopped working completely. I find additional points from your web site most interesting. My response: Huh? If the service company ever gets here when I can be available, I hope they can repair it and get it to work as claimed in your literature. If they can't get it to work as well as other makers' dishwashers, what recourse do I have? I eagerly await your reply.
SHAWNEE MISSION, KANSAS -- On the 5th of February I heard about the Maytag dishwasher recall. On that day I started calling the phone number that was listed. I would get a recorded message asking me to punch in all the serial numbers then I'd be on hold anywhere from 15 minutes to one hour. Finally a voice would come on and say they couldn't handle the call and to call back later. That went on for one week. Finally I called the dealer I had purchased the machine from and they told me the company was not including them in any of this. Finally two weeks later I was able to get through to the recall line. My information was taken on Feb 15.
First they tried to get me to take a $75 voucher for a new dishwasher. I think this was what they were hoping for so they could up their sales. That's why I am kind of wondering if they took this defect and tried to turn it to a profit event for themselves. What follows in my story makes me wonder even more if that is the case. I said I couldn't afford to buy a new dishwasher and didn't want to do that I just wanted mine fixed. They said the part would be shipped to me which seemed strange and that a repairman would come to fix it on Feb. 22.
On February 21 someone called to ask if my part had arrived and it had not. "Oh well. We'll have to reschedule you." We have been without a working dishwasher for three weeks and I said "Doesn't the repairman have a part he can bring out?" I was told that they didn't send the parts to the servicemen. I guess that would make too much sense and cost them a lot less. So it's looking more like they are trying to punish the customers who wouldn't just shut up and take the token $75 voucher. I called the company to complain and spoke with ** who told me they had done all they could do for me and all she could say was that the part was on order.
I tried to reach someone higher in the company to complain but I just kept getting customer service and being told "Well lots of people are mad." Basically join the crowd. The next day a service man - not a Maytag repairman but a contractor from Sears - called to ask if I had received the part. He pretty much said tough luck and said they'd reschedule me. So I called the company back. The customer service person said "Oh your part didn't actually get ordered. Some of them didn't." So she said she would re-order it and reschedule me for March 5.
So not only will I have to be without a dishwasher for at least a month - and I am afraid the way this is going even longer - but, to accommodate their parts delivery I have had to rearrange work schedules twice, at least, which usually ends up costing me money. I have serious doubts about this whole process. I'm not sure who to contact to find out about this or even complain to about it. No one higher up than a peon will get on the phone at Maytag or Whirlpool. The upper management seems to have locked themselves into their ivory towers to wait out their evil scheme.
Our Maytag dealer told us since Whirlpool purchased the company they have been very uncommunicative to any customer service requests. I own a Maytag washer, dryer, stove and dishwasher and purchased them because I considered Maytag to be top of the line in appliances and customer service. I will certainly avoid Maytag and especially Whirlpool in the future. They may make some money off their stupid voucher scheme but I think in the long run the loss of customers will hurt them. Just like a big corporation to think they can dump on their loyal customers in order to line their own pockets.
I purchased a new Kitchen Aid dishwasher @ $800.00. Purchased at Sheelys in Ohio. At the time of purchase Sheelys said they service their products. After needing service they came out 4 x's then said they were doing me a favor servicing my dw and passed the buck to Whirlpool. I live about 15 mi from Sheelys. I have purchased 1 slide in range, one defective convection oven, Jenn air owned by Maytag I believe owned by Whirlpool) a lamp, chandelier, 2 leather couches, 2 leather ottomans, one oversize leather love seat. 2 beds. 4 dishwashers, 2 freezers, and washer/dryer and kitchen table/chairs, rocking chair and ottoman. Totaling in the thousands from them.
I had a new Whirlpool dishwasher installed because the old one was leaking and after a few service calls could not be fixed. I purchased a good one with a stainless steel tub. It initially leaked. Strangely that stopped on its own. It was purchased in May. I was hardly around all summer conditioning and working 7 horses and some showing. In August the basket broke. I called for parts. Whirlpool sent the wrong parts to the wrong person at the wrong address. I tracked them down and saw that they expected me to put the wheel housings together myself. I called again and a technician came out verified that correct parts were needed and ordered them.
Each time they came out and I said the DW wasn't working they all gave me a prepared speech about how the phosphorus ban on soaps is the whole problem. I told the 2nd repairman that the arm wasn't moving the dishes weren't being cleaned and I noticed it stopped during the cycle. He ran a short cycle and declared nothing wrong. #3 came out and I begged him to call the company and see if they have any known issues.
They did... the machine stops during the cycle. He ordered the part, the control panel and another repair visit, another day and the machine wasn't even getting the top rack wet. And it was still not running complete cycles. Sheelys gave up on me and said they could no longer service me because I am out of their area. And passed the buck to Whirlpool. Whirlpool sent a repairman who said indeed the sprayer was not even getting the top dish rack wet and the control board wasn't working. So he ordered a 2nd control board and a new pump/motor.
At this point everything has been replaced at least once. The control board twice. Repairman #6 comes in today installs the pump and control board and leaves. I load the dishwasher leave and come back to find my floor flooded because its leaking again. Sheelys spoke to Whirlpool's Kent, who said last time if this wasn't resolved they would take care of the issue. And after 3 major repairs replace it. Today Scott at Whirlpool refused to honor that and very shortly, asked if I would be home next Wednesday between the hours of 8-5 for service call #7.
He was very robotlike stating have I helped you today? Which was irrelevant because he hadn't helped me with anything and just committed me to another full day service call. Which just shows they are insincere and unconcerned. They build an inferior product, refuse to stand behind it, bury you in service calls. Who can take 7 days off in less than 2 mos for dishwasher repairs. BTW today I had to take my Whirlpool washing machine apart and fix the F2 error because of a design flaw. They didn't include a drain screen so it clogs on a regular basis if you forget change in your pocket etc, today I pulled a bra support wire out of it.
How can you plan for that. Lg makes a nice one with a screen. If you need a place to store clean dishes after you wash them yourself, this is the product for you. Keep in mind the basket does break and you will have to replace it. If you expect to purchase a DW that will clean/sanitize your dishes and not leak all over your floor look elsewhere. Just Google Whirlpool and review or ripoff and you will see I am in good company. I wish I had before purchasing.
ZEBULON, NORTH CAROLINA -- Model No. Wdf330pahs1 Serial No. F74549747. Won't Dry out... No Help From Whirlpool. Have called and tech out. He claimed he replaced a part but it still won't dry out. I even have dry out the dishwasher with a towel after wiping dishes. Not happy.