Whirlpool Cabrio Series Consumer Reviews

BENTON HARBOR, WASHINGTON -- My Cabrio set is six months old and is the worst purchase decision I have ever made. All the complaints here mirror my experience. In general, the washer does not adequately clean laundry. It frequently completes the wash cycle without even getting the load wet. Soap or softener residue is present. I literally have to clean the inside of the dryer because it fails to rinse and that's where the soil ends up.

Whirlpool denies any ongoing problem and if the service tech says it is functioning as designed, I'm out of luck. My mistake was reading reviews after my purchase instead of prior. Additionally, it is not just a Whirlpool issue. Every HE top load washer on the market, regardless of brand, has identical complaints. The only resolution I see is a class action lawsuit. I worked delivery end for Whirlpool for fifteen years and never witnessed such disregard for their customers.

AVONDALE, PENNSYLVANIA -- Doesn't use enough water to clean and rinse... Shreds fabric, leaves soap scum. Worst top loader in history. Shredded a Pottery Barn comforter!

WOODMERE, NEW YORK -- This is a terrible product. The set came with our house and we were excited because it was only two years old. Very soon, we realized why the previous owners left it. The washer is useless - spraying a few spritzes of tepid water on a washer full of clothes was never going to get out everyday stains from a family of 6, let alone the messes my kids got into. It certainly didn't help that clothes often came out nearly as dry as they went in.

When the washer started leaking about 1.5 years after we moved in (so it's total age was only 3.5 at this point) the repairman who charged us $70 just to visit told us that the part and repair cost considerably more than just buying a new machine.

Thankfully, he gave us some advice for that $70-BUY SPEED QUEEN!!! More expensive, with a smaller overall capacity, but an excellent and incredibly FAST machine that - lo and behold - ACTUALLY cleans clothes. Now, after having the vents cleaned out twice, just to be sure, the dryer won't dry... Well actually, it will, it just takes 2+ hours/load.

At this point, I am not investing one more dime in this piece of garbage. I'll take the money I would have to spend on the repair and probably buy a speed queen dryer too. I'd rather have something a bit more expensive that works consistently and LASTS than this Whirlpool garbage. By the way, I repeatedly tried to contact Whirlpool. Their customer service is almost as sub-par as the quality of their products.

Your choices, if you want to communicate with an actual human are: 1. wait 3 BUSINESS DAYS!!! for an email response, 2. wait INDEFINITELY for a representative on the phone, only to be hung up on when their office hours are over for the day, or 3. Wait 30+ minutes for the chat cue to finally reach you and hope someone starts typing. As I wrote to them in my email, which someone may or may not read in the next 3 days, the product quality is bad enough, but the customer service was the defining factor that I will never purchase a Whirlpool product again!

I purchased a set of Whirlpool Cabrio washer and dryer on 10-23-2013 (model numbers WTW8540BW, and WED8500BW). On 01-25-15, the washing machine failed to power up just over 2 months out of the standard warranty. This wasn't the low end cheap models. With cash discounts we paid over $1600.00 for the set. After a $70.00 dollar charge to the repairman, we are told that the unit has a bad electric control board (part # W10761026). And unfortunately the part is on back order until March 1st, 2015 as of right now. So if and when the repairman gets the part and installs it, I get to pay him an additional $260.00.

My family has always been such a dedicated Whirlpool appliance purchaser but this is wrong. Oh I almost forget, now I have to rent a washing machine at a cost of $55.00 per month until mine is repaired. I believed I was purchasing Whirlpool quality. The type of quality that doesn't need an extended warranty because Whirlpool is made to last correct? Please assist me in making this situation right and restore my faith in the quality I was raised within Whirlpool products. I sent this via the Whirlpool.com email support and it was returned and not a valid delivery email.

ATLANTA, GEORGIA -- I purchased a pair of Cabrio machines, the washer and the dryer a few years ago... less than 4. This past week, the machine just quit. Gave me an error message on the control panel and that was it! I called the repairman and was told they have all kinds of problems with these machines and their control panels. They basically are programmed to last until the warranty runs out and that's it! He told me I was fortunate mine lasted "so" long... 4 years? The last washing machine I had lasted over 20!

The estimate on the repair price was around $500. I paid approximately $700 for the washing machine. After stating he could not guarantee the repair past the warranty, I opted to purchase a new machine with old fashioned knobs instead of the control panels with all the whistles and bells!

I absolutely loved the Cabrio machine. It washed great and there was truly nothing I did not like about it. I am so very disappointed in this machine. I am writing a review because I do not want anyone else to waste their money. I would definitely recommend buying the new machines with control panels at your own risk and although have never bought extended warranties... this needs it!

I purchased a topload Whirlpool Cabrio Type 580 washer from Lowes. Immediately the plastic hinges cracked where the screws were inserted to hold the lid on. Eventually the entire lid came off. It took 2 months to get a lid replacement. The new lid arrived cracked. Now Whirlpool Service Advantage is saying they're not replacing the lid because the warranty only covers electrical and motors.

If you build a glass top with a plastic frame and then GLUE it together it will crack and eventually pop apart. Help me get this lid recalled. Whirlpool needs to stand behind their product since I paid almost $1,000 for the washer. Lowes is trying to help and we will see. Do not purchase Whirlpool Topload HE washers. They are lemons.

USA, FLORIDA -- My Cabrio top loading washer is rusting severely and it is only 5 years old. I started noticing the rust in its third year. I always leave my washer lid up, and the air conditioning vent happens to blow directly on the machine, so I think my conditions are just about optimal. However there are big chunks of paint and rust coming from the top of the drum.

I got a mirror to look up there and the water tube looks so short, so maybe it has a design flaw. Every couple of weeks, I get a brush, paper towels and scrape out the rust. Then I get my vacuum hose and suck up all the paint and rust that I have scraped off. I've been washing clothes for over 40 years, so don't think I am abusing my washer. I will not purchase another Whirlpool. I miss the way washers were so dependable back in the day. I hope Whirlpool will improve their products for their sake and the consumers and those people who work for Whirlpool. We all deserve better than this.

BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool Cabrio washer and dryer about 6 years ago. Never had any problems out of either one and have always had Whirlpool appliance my entire adult life. Suddenly, about a month ago, I had a load of clothes on and began hearing an odd noise coming from the laundry room. As I walked to investigate, I smelled smoke. When I walked into my laundry room, there was smoke coming from under the lid of my washing machine! I was so scared that my house was about to catch on fire. Thank God I was home!!! I immediately turned it off and unplugged it. I lifted the lid and smoke just billowed out!

When my husband returned home, we talked about how odd that was and how we've never seen or heard about anything like that happening. He got on the internet to look up that particular model and saw that there had been a class action lawsuit a few years back on that exact model because of defective issues with it. The next day, I contacted Whirlpool and when I explained what happened, they put me through to their "Safety Department." They told me they would either pay for the repairs OR get me a washing machine at a discounted price (???) I'm thinking "discounted"??

I should be getting one FREE considering your faulty machine could have burned my house down!!! Because if their faulty machine had burned my house down - not only would they be buying me a new washer - they would be paying for my new home!!! Anyway, they sent S&S Appliance out the next week to take a look at the machine. My husband was there with them as they "inspected" it (which consisted of them taking the front panel off and looking under it and inside it - never removing any parts - never attempting to plug it in or turn it on).

He was there 15 minutes and basically told my husband he couldn't say exactly what was wrong with it, but it "might" be this or it "might" be that. Boy, that narrows it down! But he also could not say that it wasn't the "U joint" that the class action lawsuit was about. After that, I spent a week and a half going back and forth with Whirlpool about the issue. Because the prices they were quoting me for a new machine were just too high, I told them I wanted my machine fixed. I could tell they weren't very happy with that decision and really kept pushing me to pick a new machine. I declined several times and said I only wanted my machine fixed.

After days without hearing anything, I called S&S Appliance myself to see when exactly they were coming to fix my machine. They told me they had "declined" the repair - however, no one had bothered to tell ME that!! So, I called Whirlpool and when I couldn't get ** on the phone (the representative in the Safety Department I had been dealing with) and after leaving numerous messages, I was put through to a supervisor, who in turn immediately put me through to **. ** told me they did decline the repair because it was going to involve too much.

So, once again came the hard push for me to purchase a new machine. At this point, I had no choice since they were telling me they were not going to fix my machine. My whole beef is this - Whirlpool had a class action lawsuit against them over this model of washer. I happen to have this model washer and it could have burned my house down had I not been home - yet they make me PAY a "discounted" price for a new washer? And "discounted" for me just means that is probably Whirlpool's price before markup meaning they're not losing a dime!!! Ridiculous! And I certainly did not want to get another Whirlpool or any of their related products.

I feel they should have sent me a check for the amount it would have cost to repair my washer and let me go out and purchase any washer I wanted to. Instead, I was forced to purchase a Whirlpool or Maytag product. I guess I'll have to make sure I'm home any time I put on a load of clothes in case another of their washers starts to catch on fire!!

BENTON HARBOR, MICHIGAN -- I purchased a Cabrio Platinum washing machine in 2013. The model number, WTW8200YW0, has been discontinued, but I doubt the technology has changed. This is a very sensitive machine. The low-profile impeller does not keep the wash tub in balance, so anything beyond a light load will throw it off. I never had this problem with a traditional agitator. The electronic board was replaced in 2015 and again in 2018 – the washer was out of the warranty period -- and finally had to buy a new machine after six years because the bearings gave out.

After owning a Sear Kenmore washer and dryer for 20 years, which gave me zero problems, I had no hesitation buying a Whirlpool because Whirlpool made Kenmore washers and dryers for many years.

NISKAYUNA, NEW YORK -- If you are considering buying the Whirlpool Cabrio washing machine, DON'T!! This is absolutely THE worst washing machine I have ever purchased in my life. It constantly goes off-balance regardless of how I distribute the load, or how light the load is. Forget about washing anything like a blanket or comforter, I have to take those to the laundromat now. When I complained to the company they merely told me to call a serviceman (at my expense, of course). I see that I am not the only one having issues with this machine. Based on this, I will NEVER buy another Whirlpool appliance. Again, I can't say it enough, DO NOT BUY THIS MACHINE!!